[go: up one dir, main page]

CN114065972A - A method and system for intelligently pushing vehicle remote upgrade information - Google Patents

A method and system for intelligently pushing vehicle remote upgrade information Download PDF

Info

Publication number
CN114065972A
CN114065972A CN202111382451.2A CN202111382451A CN114065972A CN 114065972 A CN114065972 A CN 114065972A CN 202111382451 A CN202111382451 A CN 202111382451A CN 114065972 A CN114065972 A CN 114065972A
Authority
CN
China
Prior art keywords
information
platform
vehicle
manufacturer
automobile
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
CN202111382451.2A
Other languages
Chinese (zh)
Inventor
袁玥
黄桂容
姜洪亮
覃永进
聂亚梅
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
SAIC GM Wuling Automobile Co Ltd
Original Assignee
SAIC GM Wuling Automobile Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by SAIC GM Wuling Automobile Co Ltd filed Critical SAIC GM Wuling Automobile Co Ltd
Priority to CN202111382451.2A priority Critical patent/CN114065972A/en
Publication of CN114065972A publication Critical patent/CN114065972A/en
Pending legal-status Critical Current

Links

Images

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F8/00—Arrangements for software engineering
    • G06F8/60—Software deployment
    • G06F8/65—Updates
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06315—Needs-based resource requirements planning or analysis

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Theoretical Computer Science (AREA)
  • Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Physics & Mathematics (AREA)
  • Strategic Management (AREA)
  • General Physics & Mathematics (AREA)
  • Tourism & Hospitality (AREA)
  • Marketing (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • General Business, Economics & Management (AREA)
  • Software Systems (AREA)
  • Development Economics (AREA)
  • General Engineering & Computer Science (AREA)
  • Computer Security & Cryptography (AREA)
  • Educational Administration (AREA)
  • Game Theory and Decision Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Vehicle Cleaning, Maintenance, Repair, Refitting, And Outriggers (AREA)

Abstract

The invention relates to the technical field of automobile remote upgrading, in particular to an intelligent pushing method and system for automobile remote upgrading information, which comprises the following steps: the manufacturer platform sends remote upgrading information to the automobile terminal; the manufacturer platform receives vehicle state information, failure reason information and part state information sent by the automobile terminal; the manufacturer platform sends a request to the user APP; the manufacturer platform receives vehicle information and vehicle owner information sent by a user APP; the manufacturer platform judges whether the vehicle function is invalid according to the vehicle state information; if the APP is not invalid, the manufacturer platform sends failure notification and re-upgrade guide to the user APP; if the automobile OTA fails, the manufacturer platform sends failure notification and processing method information to the user APP, can automatically collect relevant information and inform the user of damage reasons and maintenance suggestions when the automobile OTA is upgraded, and is convenient for the user to timely process the automobile OTA and enable the automobile repair factory to know the automobile damage condition more easily.

Description

Intelligent pushing method and system for automobile remote upgrading information
Technical Field
The invention relates to the technical field of automobile remote upgrading, in particular to an intelligent pushing method and system for automobile remote upgrading information.
Background
At present, the automobile remote upgrading technology is also called as an automobile OTA technology, which is an over-the-air downloading technology, and the over-the-air downloading technology is a technology for realizing remote management on mobile terminal equipment and SIM card data through an air interface of mobile communication. After years of application and development of public networks, the application and development of the public networks are mature, network operators realize the remote management of the SIM card through the OTA technology and can provide a mobile new service downloading function. The intelligent system is realized in the automobile by downloading and updating the automobile intelligent system from the platform to the ECU of the automobile.
The invention discloses an existing invention patent with application publication number CN112947958A, which protects an automobile software OTA upgrading system, comprising a mobile phone APP, a server background and a vehicle-mounted intelligent terminal, wherein the mobile phone APP, the server background and the vehicle-mounted intelligent terminal are in wireless connection through a mobile network, and the mobile phone APP comprises an immediate upgrading module, a later inquiring module, an ignoring upgrading module, a message searching module and an account number management module; according to the invention, the mobile phone APP, the server background and the vehicle-mounted intelligent terminal are connected through the mobile network, the background sends the upgrade information to the mobile phone APP, the upgrade information is pushed to the user through the mobile phone APP, the user can look up the upgrade version information and the upgraded contents on the mobile phone APP, and the vehicle software upgrade is carried out under the condition that the vehicle is not used or enters the vehicle.
Among the above-mentioned technical scheme, the car can appear upgrading the condition of makeing mistakes in OTA upgrading in-process, can lead to the unable normal use of car to because intelligent system damages, the garage also is difficult to detect the fault reason, causes inconvenience for the user.
Disclosure of Invention
The invention provides an intelligent pushing method and system for automobile remote upgrading information, aiming at solving the problem that a user and a vehicle repair factory are difficult to perform corresponding processing after the existing automobile OTA upgrading fails.
The technical scheme of the invention is as follows:
on one hand, the invention provides an intelligent pushing method for automobile remote upgrading information, which comprises the following steps:
the manufacturer platform sends remote upgrading information to the automobile terminal;
the manufacturer platform receives vehicle state information, failure reason information and part state information sent by the automobile terminal;
the manufacturer platform sends a request to the user APP;
the manufacturer platform receives vehicle information and vehicle owner information sent by a user APP;
the manufacturer platform judges whether the vehicle function is invalid according to the vehicle state information;
if the APP is not invalid, the manufacturer platform sends failure notification and re-upgrade guide to the user APP;
and if the failure occurs, the manufacturer platform sends failure notification and processing method information to the user APP.
The invention achieves the following beneficial effects: the factory platform enables the automobile to be upgraded, if the automobile is failed to be upgraded, the automobile terminal can collect relevant information and send the relevant information to the factory platform, the factory platform calls the relevant information of the user and the automobile according to the relevant information and judges whether the current automobile function is invalid or not, the user can be automatically informed and guided to process when the user is invalid, meanwhile, the relevant information collected by the factory platform is convenient for the automobile repair factory to quickly know the relevant information of the automobile when the automobile repair factory repairs the automobile, and the automobile repair factory can repair the automobile conveniently.
Further, after sending the failure notification and the processing method information to the user APP, the manufacturer platform further includes:
the manufacturer platform sends a maintenance service requirement inquiry to the user APP;
if the manufacturer platform receives maintenance service requirement confirmation information sent by the user APP, the manufacturer platform sends an order request to the steam maintenance factory platform;
and the manufacturer platform sends the vehicle state information, the failure reason information, the part state information, the vehicle information and the vehicle owner information to the automobile repair factory platform after receiving the list confirmation information sent by the automobile repair factory platform.
Through above-mentioned scheme, can help the user to contact the vapour to repair the factory automatically and maintain, can directly send relevant information to the vapour to repair the factory after user and vapour repair the factory all agree simultaneously, make things convenient for the vapour to repair the factory and maintain.
Further, after sending the failure notification and the processing method information to the user APP, the manufacturer platform further includes:
the factory platform provides remote support for the telephone customer service order.
By the scheme, after the manufacturer platform confirms that the vehicle function of the user is invalid, the telephone customer service can communicate with the user telephone, so that the emotion of the user is appealed, and the user is guided to carry out emergency treatment.
Further, the step of providing remote support to the telephone customer service order by the manufacturer platform specifically comprises:
the manufacturer platform judges whether the positions of the vehicle owner and the vehicle are the same according to the vehicle information and the vehicle owner information;
if the two types of the data are the same, the manufacturer platform provides remote support for the telephone customer service order;
if not, the manufacturer platform judges whether the current time is within the preset time, and if so, the manufacturer platform provides remote support for the telephone customer service order.
Through the scheme, the manufacturer platform can firstly confirm whether the user is in the vehicle, if the user is in the vehicle, the telephone customer service can directly contact the user, if the user is not in the vehicle, whether the current time is out of the user rest time needs to be firstly judged, and if the current time is in the user rest time, the user needs to be contacted after waiting out of the user rest time, so that the user is prevented from being disturbed when the user has a rest.
Further, the providing remote support to the telephone customer service order further comprises:
the factory platform receives customer demand information input by the telephone customer service and judges whether to send an order request to the automobile repair factory platform according to the customer demand information.
By the scheme, the telephone customer service can inquire whether the user needs the automobile repair service in the telephone, and if the user needs the telephone customer service, the user can place an order to the automobile repair plant platform through the plant platform, so that the user can contact the automobile repair plant more quickly.
Further, the step of receiving customer requirement information input by the telephone customer service and judging whether to send an order request to the platform of the automobile repair plant according to the customer requirement information by the manufacturer platform specifically comprises the following steps:
the customer requirement information comprises immediate maintenance and reserved maintenance, the reserved maintenance comprises reserved time and reserved automobile repair factory, if the customer requirement information is immediate maintenance, the nearest automobile repair factory terminal is searched according to the vehicle information, and an order request is sent to the automobile repair factory terminal;
and if the customer requirement information is reserved maintenance, sending a reserved time and an order request to a reserved steam maintenance factory.
Through the scheme, a user can select immediate maintenance or reserved maintenance, the immediate maintenance manufacturer platform can automatically search the automobile repair factory closest to the current vehicle position for placing an order, and if the maintenance is reserved, the corresponding automobile repair factory can be placed with an order according to the reserved content of the user.
Further, after sending the failure notification and the processing method information to the user APP, the manufacturer platform further includes:
and the manufacturer platform generates part failure instruction H5 page according to the HTML5 standard on the part state information, and sends the part failure instruction H5 page to the user APP.
Through the scheme, the H5 page made through the HTML5 standard allows the mobile phone of the user to check by using the APP or the browser, the response speed is high, and the user can check easily.
On the other hand, the invention provides an intelligent pushing system for automobile remote upgrading information, which comprises a manufacturer platform, an automobile terminal and a user APP;
the automobile terminal is used for receiving automobile remote upgrading information and upgrading the information, and when the upgrading fails, the automobile terminal acquires automobile state information, failure reason information and part state information of an automobile and sends the automobile state information, the failure reason information and the part state information to the manufacturer platform;
the user APP stores vehicle information and vehicle owner information, and the user APP receives the request information and then sends the vehicle information and the vehicle owner information to the manufacturer platform;
the manufacturer platform is used for sending request information to the user APP according to the information sent by the automobile terminal, judging whether the vehicle function is invalid or not according to the vehicle state information, and sending failure notification, upgrading again guidance or processing method information to the user APP according to the judgment result.
The invention achieves the following beneficial effects: the factory platform enables the automobile to be upgraded, if the automobile is failed to be upgraded, the automobile terminal can collect relevant information and send the relevant information to the factory platform, the factory platform calls the relevant information of the user and the automobile according to the relevant information and judges whether the current automobile function is invalid or not, the user can be automatically informed and guided to process when the user is invalid, meanwhile, the relevant information collected by the factory platform is convenient for the automobile repair factory to quickly know the relevant information of the automobile when the automobile repair factory repairs the automobile, and the automobile repair factory can repair the automobile conveniently.
The system further comprises a vehicle repair factory platform, wherein the factory platform sends processing method information and a maintenance service requirement inquiry to the user APP, and judges whether to send an order request, vehicle state information, failure reason information, part state information, vehicle information and vehicle owner information to the vehicle repair factory platform according to a received inquiry result;
the user APP is used for displaying the received maintenance service requirement inquiry and selecting whether to send maintenance service requirement confirmation information to the manufacturer platform according to an input instruction;
and after receiving the list request, the automobile repair factory platform selects whether to send list confirmation information to the factory platform according to the input instruction.
Through above-mentioned scheme, can help the user to contact the vapour to repair the factory automatically and maintain, can directly send relevant information to the vapour to repair the factory after user and vapour repair the factory all agree simultaneously, make things convenient for the vapour to repair the factory and maintain.
Further, the manufacturer platform judges whether the positions of the vehicle information and the user information are the same, if the positions of the vehicle information and the user information are the same, the manufacturer platform sends a bill to the telephone customer service, if the positions of the vehicle information and the user information are different, whether the current time is within the preset time is judged, if the current time is within the preset time, the bill is sent to the telephone customer service, and if the current time is not within the preset time, the manufacturer platform waits for the preset time and sends the bill to the telephone customer service.
Through the scheme, the manufacturer platform can firstly confirm whether the user is in the vehicle, if the user is in the vehicle, the telephone customer service can directly contact the user, if the user is not in the vehicle, whether the current time is out of the user rest time needs to be firstly judged, and if the current time is in the user rest time, the user needs to be contacted after waiting out of the user rest time, so that the user is prevented from being disturbed when the user has a rest.
The intelligent pushing method and system for the remote upgrading information of the automobile, disclosed by the invention, have the following advantages:
1. if the automobile fails to be upgraded, the automobile terminal collects relevant information and sends the information to the manufacturer platform, the manufacturer platform calls the relevant information of the user and the automobile according to the relevant information and judges whether the current automobile function fails or not, the user can be automatically informed when the vehicle function fails and guided to process, meanwhile, the relevant information collected by the manufacturer platform is convenient for the automobile repair factory to quickly know the relevant information of the automobile during repair, and the automobile repair factory can repair the automobile conveniently.
2. Can help the user to contact the vapour to repair the factory automatically and maintain, can directly send relevant information to the vapour to repair the factory after user and vapour repair the factory all agree simultaneously, make things convenient for the vapour to repair the factory and maintain.
Drawings
FIG. 1 is an overall flow chart of an intelligent pushing method for remote upgrade information of an automobile according to the present invention;
FIG. 2 is a system block diagram of an intelligent pushing system for remote upgrading information of an automobile according to the present invention.
In the figure, 1, a manufacturer platform; 2. an automobile terminal; 3. a user APP; 4. platform of automobile repair plant.
Detailed Description
To facilitate an understanding of the present invention by those skilled in the art, specific embodiments thereof are described below with reference to the accompanying drawings.
In the description of the present application, it is to be noted that the terms "center", "upper", "lower", "left", "right", "vertical", "horizontal", "inner", "outer", and the like indicate orientations or positional relationships based on the orientations or positional relationships shown in the drawings, and are only for convenience of describing the present invention and simplifying the description, but do not indicate or imply that the device or element referred to must have a specific orientation, be constructed and operated in a specific orientation, and thus, should not be construed as limiting the present invention. Furthermore, the terms "first," "second," and "third" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance.
In the description of the present application, it is to be noted that, unless otherwise explicitly specified or limited, the terms "mounted," "connected," and "connected" are to be construed broadly, e.g., as meaning either a fixed connection, a removable connection, or an integral connection; can be mechanically or electrically connected; they may be connected directly or indirectly through intervening media, or they may be interconnected between two elements. The specific meaning of the above terms in the present application can be understood in a specific case by those of ordinary skill in the art.
The invention provides an intelligent pushing method for automobile remote upgrading information, as shown in figure 1, based on a manufacturer platform 1, an automobile terminal 2, a user APP3 and a vehicle repair factory platform 4, wherein the manufacturer platform 1 comprises an OTA platform for collecting and processing information and a customer service platform for interacting with an automobile owner and a repair factory. The method comprises the following specific steps:
s100, configuration upgrading: the manufacturer platform 1 sends remote upgrade information to the automobile terminal 2.
S200, failure information receiving: if the upgrade fails, the automobile terminal 2 collects vehicle state information, failure reason information, and part state information of the vehicle, and transmits the vehicle state information, the failure reason information, and the part state information to the manufacturer platform 1. The manufacturer platform 1 receives the vehicle state information, the failure reason information and the part state information sent by the automobile terminal 2.
S300, acquiring user information: factory platform 1 sends a request to user APP 3. The user APP3 sends vehicle information and vehicle owner information to the manufacturer platform 1 after receiving the request, the vehicle information includes information such as a vehicle model, a license plate number and a current position of the vehicle, and the vehicle owner information includes information such as a name of a vehicle owner, a contact way of the vehicle owner and the current position of the vehicle owner.
The manufacturer platform 1 receives the vehicle information and the owner information sent by the user APP 3.
S400, vehicle state judgment: the manufacturer platform 1 judges whether the vehicle function is invalid according to the vehicle state information.
S500, non-failure treatment: if not, the factory platform 1 sends failure notification and re-upgrade guidance to the user APP 3.
S600, failure treatment: if the vehicle fails, the manufacturer platform 1 generates a part failure instruction H5 page according to the HTML5 standard, the manufacturer platform 1 sends a failure notice, processing method information, a maintenance service requirement inquiry and a part failure instruction H5 page to the user APP3, and the processing method information comprises user operation simplicity guidance and maintenance advice after the vehicle remote upgrade fails.
S601, the user APP3 receives the maintenance service requirement inquiry, shows the maintenance service requirement inquiry and receives externally input maintenance service requirement confirmation information, and if the user APP3 receives the maintenance service requirement confirmation information, the maintenance service requirement confirmation information is sent to the manufacturer platform 1.
S602, the manufacturer platform 1 judges whether the positions of the vehicle owner and the vehicle are the same according to the vehicle information and the vehicle owner information. If the same, the manufacturer platform 1 provides remote support for the telephone customer service order. If not, the manufacturer platform 1 judges whether the current time is within the preset time, and if so, provides remote support for the telephone customer service order. Remote support provided by telephone customer service provides emotional comfort for the user, simple handling recommendations, and service requirement queries, which are divided into immediate and scheduled service. And the telephone customer service server inputs customer requirement information to the manufacturer platform 1 according to the user reply. The manufacturer platform 1 receives the customer requirement information input by the telephone customer service and judges whether to send an order request to the automobile repair factory platform 4 according to the customer requirement information.
S603, the customer requirement information comprises immediate maintenance and reserved maintenance, the reserved maintenance comprises reserved time and reserved automobile repair factory, if the customer requirement information is immediate maintenance, the nearest automobile repair factory terminal is found according to the vehicle information, and an order request is sent to the automobile repair factory terminal. And if the customer requirement information is reserved maintenance, sending a reserved time and an order request to a reserved steam maintenance factory. If the manufacturer platform 1 receives the maintenance service requirement confirmation information sent by the user APP3, the manufacturer platform 1 sends an order request to the vehicle repair factory platform 4. The steam maintenance plant platform 4 receives the order request, displays the order request and receives the list confirmation information, and if the steam maintenance plant platform 4 receives the externally input list confirmation information, the list confirmation information is sent to the manufacturer platform 1.
S604, the manufacturer platform 1 receives the list confirmation information sent by the automobile repair factory platform 4 and then sends vehicle state information, failure reason information, part state information, vehicle information and vehicle owner information to the automobile repair factory platform 4.
The manufacturer platform 1 enables the automobile to be upgraded, if the automobile is failed to be upgraded, the automobile terminal 2 collects relevant information and sends the relevant information to the manufacturer platform 1, the manufacturer platform 1 calls the relevant information of the user and the automobile according to the relevant information and judges whether the current automobile function fails or not, the user can be automatically informed and guided to process when the automobile fails, meanwhile, the user can be inquired whether the user needs maintenance service or not by using the user APP3 and a telephone, the nearest car repair factory or an appointed car repair factory is contacted according to the user requirements, the relevant information can be sent to the car repair factory after the car repair factory is determined, and the problem can be quickly diagnosed and maintained by the car repair factory conveniently. The manufacturer platform 1 firstly confirms whether the user is in the vehicle, if the user is in the vehicle, the telephone customer service is directly allowed to contact the user, if the user is not in the vehicle, whether the current time is out of the user rest time needs to be judged firstly, and if the current time is in the user rest time, the user needs to be contacted after waiting out of the user rest time, so that the user is prevented from being disturbed when the user has a rest.
The invention provides an intelligent pushing system for automobile remote upgrading information, which comprises a factory platform 1, an automobile terminal 2, a user APP3 and a vehicle repair factory platform 4, as shown in figure 2. Factory platform 1 sets up in the trade company, including telephone customer service and APP customer service, can receive and dispatch information with car terminal 2, user APP3 and vapour service factory platform 4. The vehicle terminal 2 is a vehicle-mounted system provided in the vehicle, and can monitor various states of the vehicle. The user APP3 is provided on the user's mobile device, is capable of conveying information to the user via the mobile device, and stores information about the user. The automobile repair factory platforms 4 are arranged in a plurality of numbers, each automobile repair factory platform 4 is arranged in an automobile repair factory signed with a merchant, and the automobile repair factory can be a 4S shop or a common automobile repair factory.
As shown in fig. 2, the automobile terminal 2 is configured to receive automobile remote upgrade information and perform upgrade, and when the upgrade fails, the automobile terminal 2 acquires automobile state information, failure reason information, and part state information of the automobile and sends the automobile state information, the failure reason information, and the part state information to the manufacturer platform 1.
As shown in fig. 2, the user APP3 stores vehicle information and owner information, and the user APP3 sends the vehicle information and owner information to the manufacturer platform 1 after receiving the request information. User APP3 is used to present the received service requirement query and to select whether to send service requirement confirmation information to factory platform 1 based on the entered instructions.
As shown in fig. 2, the manufacturer platform 1 is configured to send request information to the user APP3 according to information sent by the automobile terminal 2, determine whether the vehicle function is disabled according to the vehicle state information, and send failure notification, upgrade guidance or processing method information to the user APP3 according to a determination result. Factory platform 1 sends the processing method information to user APP3 along with a service requirement query. The manufacturer platform 1 judges whether the positions of the vehicle information and the user information are the same, if the positions of the vehicle information and the user information are the same, the manufacturer platform dispatches the order to the telephone customer service, if the positions of the vehicle information and the user information are different, whether the current time is within the preset time is judged, if the current time is within the preset time, the manufacturer platform dispatches the order to the telephone customer service, and if the current time is not within the preset time, the manufacturer platform waits for the preset time and dispatches the order to the telephone customer service. The telephone customer service enters the inquiry result into the manufacturer platform 1. The factory platform 1 judges whether to send an order request, vehicle state information, failure reason information, part state information, vehicle information and vehicle owner information to the vehicle repair factory platform 4 according to the received inquiry result.
As shown in fig. 2, after receiving the list request, the vehicle repair factory platform 4 selects whether to send the list confirmation information to the factory platform 1 according to the input instruction. The vehicle repair factory platform 4 receives vehicle state information, failure reason information, part state information, vehicle information and vehicle owner information, and is convenient for a vehicle repair factory to quickly judge vehicle faults and maintain the vehicle faults.
The above-described embodiments of the present invention do not limit the scope of the present invention. Any modification, equivalent replacement, and improvement made within the spirit and principle of the present invention should be included in the scope of the claims of the present invention.

Claims (10)

1.一种汽车远程升级信息智能推送方法，其特征在于，包括以下步骤：1. a method for intelligently pushing information for remote upgrading of automobiles, comprising the following steps: 厂家平台(1)向汽车终端(2)发送远程升级信息；The manufacturer platform (1) sends remote upgrade information to the car terminal (2); 厂家平台(1)接收汽车终端(2)发送的车辆状态信息、失败原因信息和零件状态信息；The manufacturer platform (1) receives vehicle status information, failure cause information and parts status information sent by the car terminal (2); 厂家平台(1)向用户APP(3)发送请求；The manufacturer platform (1) sends a request to the user APP (3); 厂家平台(1)接收用户APP(3)发送的车辆信息和车主信息；The manufacturer platform (1) receives vehicle information and vehicle owner information sent by the user APP (3); 厂家平台(1)根据车辆状态信息判断车辆功能是否失效；The manufacturer platform (1) judges whether the vehicle function is invalid according to the vehicle status information; 若未失效，厂家平台(1)向用户APP(3)发送失败通知和重新升级指引；If it does not expire, the manufacturer's platform (1) sends a failure notification and re-upgrade instructions to the user APP (3); 若失效，厂家平台(1)则向用户APP(3)发送失败通知和处理方法信息。If it fails, the manufacturer platform (1) sends a failure notification and processing method information to the user APP (3). 2.根据权利要求1所述的一种汽车远程升级信息智能推送方法，其特征在于，所述厂家平台(1)则向用户APP(3)发送失败通知和处理方法信息之后还包括：2. a kind of automobile remote upgrade information intelligent push method according to claim 1, is characterized in that, described manufacturer platform (1) then also comprises after sending failure notification and processing method information to user APP (3): 厂家平台(1)向用户APP(3)发送维修服务需求询问；The manufacturer platform (1) sends a maintenance service demand inquiry to the user APP (3); 若厂家平台(1)接收用户APP(3)发送的维修服务需求确认信息，厂家平台(1)向汽修厂平台(4)发送订单请求；If the manufacturer platform (1) receives the maintenance service demand confirmation information sent by the user APP (3), the manufacturer platform (1) sends an order request to the auto repair shop platform (4); 厂家平台(1)接收汽修厂平台(4)发送的清单确认信息后向汽修厂平台(4)发送车辆状态信息、失败原因信息、零件状态信息、车辆信息和车主信息。The manufacturer platform (1) sends vehicle status information, failure reason information, parts status information, vehicle information and vehicle owner information to the auto repair shop platform (4) after receiving the list confirmation information sent by the auto repair shop platform (4). 3.根据权利要求2所述的一种汽车远程升级信息智能推送方法，其特征在于，所述厂家平台(1)则向用户APP(3)发送失败通知和处理方法信息之后还包括：3. a kind of automobile remote upgrade information intelligent push method according to claim 2, is characterized in that, described manufacturer platform (1) then also comprises after sending failure notification and processing method information to user APP (3): 厂家平台(1)向电话客服派单提供远程支援。The manufacturer platform (1) provides remote support for dispatching orders to the telephone customer service. 4.根据权利要求3所述的一种汽车远程升级信息智能推送方法，其特征在于，所述厂家平台(1)向电话客服派单提供远程支援具体包括：4. The method for intelligently pushing information for remote upgrade of automobiles according to claim 3, wherein the manufacturer platform (1) provides remote support to the telephone customer service dispatching order and specifically includes: 厂家平台(1)根据车辆信息和车主信息判断车主与车辆的位置是否相同；The manufacturer's platform (1) judges whether the location of the vehicle owner and the vehicle are the same according to the vehicle information and the vehicle owner information; 若相同，厂家平台(1)则向电话客服派单提供远程支援；If the same, the manufacturer's platform (1) provides remote support by dispatching orders to the telephone customer service; 若不相同，厂家平台(1)则判断当前时间是否处于预设时间内，若处于预设时间内则向电话客服派单提供远程支援。If not, the manufacturer platform (1) determines whether the current time is within the preset time, and if it is within the preset time, it sends an order to the telephone customer service to provide remote support. 5.根据权利要求4所述的一种汽车远程升级信息智能推送方法，其特征在于，所述向电话客服派单提供远程支援之后还包括：5. The method for intelligently pushing information for remote upgrading of automobiles according to claim 4, wherein after the remote support is provided to the telephone customer service dispatching order, the method further comprises: 厂家平台(1)接收电话客服输入的客户需求信息并根据客户需求信息判断是否向汽修厂平台(4)发送订单请求。The manufacturer platform (1) receives the customer demand information input by the telephone customer service, and judges whether to send an order request to the auto repair plant platform (4) according to the customer demand information. 6.根据权利要求5所述的一种汽车远程升级信息智能推送方法，其特征在于，所述厂家平台(1)接收电话客服输入的客户需求信息并根据客户需求信息判断是否向汽修厂平台(4)发送订单请求具体包括：6. a kind of automobile remote upgrade information intelligent push method according to claim 5, is characterized in that, described manufacturer's platform (1) receives the customer demand information input by telephone customer service and judges whether to the auto repair shop platform according to the customer demand information (4) Sending an order request specifically includes: 客户需求信息包括立即维修和预约维修，预约维修包括预约时间和预约汽修厂，若客户需求信息为立即维修则根据车辆信息寻找最近的汽修厂终端，并向该汽修厂终端发送订单请求；Customer demand information includes immediate maintenance and appointment maintenance. Appointment maintenance includes appointment time and appointment repair shop. If the customer demand information is immediate maintenance, it will search for the nearest automobile repair shop terminal according to the vehicle information, and send an order request to the automobile repair shop terminal. ; 若客户需求信息为预约维修则向预约汽修厂发送预约时间和订单请求。If the customer demand information is maintenance appointment, the appointment time and order request will be sent to the appointment auto repair shop. 7.根据权利要求2所述的一种汽车远程升级信息智能推送方法，其特征在于，所述厂家平台(1)则向用户APP(3)发送失败通知和处理方法信息之后还包括：7. a kind of automobile remote upgrade information intelligent push method according to claim 2, is characterized in that, described manufacturer platform (1) then also comprises after sending failure notification and processing method information to user APP (3): 厂家平台(1)根据HTML5标准将零件状态信息生成零件失败指导H5页面，向用户APP(3)发送零件失败指导H5页面。The manufacturer platform (1) generates a part failure guidance H5 page from the part status information according to the HTML5 standard, and sends the part failure guidance H5 page to the user APP (3). 8.一种汽车远程升级信息智能推送系统，其特征在于：包括厂家平台(1)、汽车终端(2)和用户APP(3)；8. An intelligent push system for automotive remote upgrade information, characterized in that it comprises a manufacturer platform (1), an automotive terminal (2) and a user APP (3); 所述汽车终端(2)用于接收汽车远程升级信息并进行升级，当升级失败时，汽车终端(2)获取汽车的车辆状态信息、失败原因信息和零件状态信息并将车辆状态信息、失败原因信息和零件状态信息发送给厂家平台(1)；The car terminal (2) is used to receive the remote upgrade information of the car and perform the upgrade, and when the upgrade fails, the car terminal (2) obtains the vehicle status information, failure cause information and parts status information of the car and converts the vehicle status information, failure cause information and parts status information. Information and part status information are sent to the manufacturer platform (1); 所述用户APP(3)存储有车辆信息和车主信息，用户APP(3)接收请求信息后向厂家平台(1)发送车辆信息和车主信息；The user APP (3) stores vehicle information and vehicle owner information, and the user APP (3) sends the vehicle information and vehicle owner information to the manufacturer platform (1) after receiving the request information; 所述厂家平台(1)用于根据汽车终端(2)发送的信息向用户APP(3)发送请求信息，并根据车辆状态信息判断车辆功能是否失效，根据判断结果向用户APP(3)发送失败通知、重新升级指引或处理方法信息。The manufacturer platform (1) is used to send request information to the user APP (3) according to the information sent by the car terminal (2), judge whether the vehicle function is invalid according to the vehicle status information, and send the failure to the user APP (3) according to the judgment result. Notifications, re-upgrade guidelines or information on how to proceed. 9.根据权利要求8所述的一种汽车远程升级信息智能推送系统，其特征在于：还包括汽修厂平台(4)，所述厂家平台(1)向用户APP(3)发送处理方法信息的同时发送维修服务需求询问，厂家平台(1)根据接收的询问结果判断是否向汽修厂平台(4)发送订单请求、车辆状态信息、失败原因信息、零件状态信息、车辆信息和车主信息；9. The intelligent push system for remote upgrade information of automobiles according to claim 8, characterized in that: it further comprises an auto repair shop platform (4), and the manufacturer platform (1) sends processing method information to the user APP (3) At the same time, the maintenance service demand inquiry is sent, and the manufacturer platform (1) judges whether to send the order request, vehicle status information, failure reason information, parts status information, vehicle information and vehicle owner information to the auto repair shop platform (4) according to the received inquiry result; 所述用户APP(3)用于展示接收的维修服务需求询问并根据输入的指令选择是否向厂家平台(1)发送维修服务需求确认信息；The user APP (3) is used to display the received maintenance service demand query and select whether to send maintenance service demand confirmation information to the manufacturer platform (1) according to the input command; 所述汽修厂平台(4)接收清单请求后根据输入的指令选择是否向厂家平台(1)发送清单确认信息。After receiving the list request, the auto repair shop platform (4) selects whether to send the list confirmation information to the manufacturer platform (1) according to the input instruction. 10.根据权利要求9所述的一种汽车远程升级信息智能推送系统，其特征在于：厂家平台(1)判断车辆信息和用户信息的位置是否相同，若相同则向电话客服派单，若不相同，则判断当前时间是否处于预设时间内，若处于预设时间，则向电话客服派单，若不处于预设时间，则等待时间到达预设时间后向电话客服派单。10. A kind of car remote upgrade information intelligent push system according to claim 9, it is characterized in that: manufacturer platform (1) judges whether the position of vehicle information and user information is the same, if the same, then dispatch order to telephone customer service, if not. If it is the same, it is determined whether the current time is within the preset time. If it is within the preset time, the order will be sent to the telephone customer service. If it is not within the preset time, the order will be sent to the telephone customer service after the waiting time reaches the preset time.
CN202111382451.2A 2021-11-22 2021-11-22 A method and system for intelligently pushing vehicle remote upgrade information Pending CN114065972A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN202111382451.2A CN114065972A (en) 2021-11-22 2021-11-22 A method and system for intelligently pushing vehicle remote upgrade information

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN202111382451.2A CN114065972A (en) 2021-11-22 2021-11-22 A method and system for intelligently pushing vehicle remote upgrade information

Publications (1)

Publication Number Publication Date
CN114065972A true CN114065972A (en) 2022-02-18

Family

ID=80278742

Family Applications (1)

Application Number Title Priority Date Filing Date
CN202111382451.2A Pending CN114065972A (en) 2021-11-22 2021-11-22 A method and system for intelligently pushing vehicle remote upgrade information

Country Status (1)

Country Link
CN (1) CN114065972A (en)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN118784440A (en) * 2024-06-25 2024-10-15 岚图汽车科技有限公司 Vehicle breakdown fault warning method, device, equipment and storage medium

Citations (15)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN105208112A (en) * 2015-08-28 2015-12-30 安徽江淮汽车股份有限公司 Automobile controller software remote upgrade method and internet-of-vehicle system
CN106066800A (en) * 2015-04-20 2016-11-02 比亚迪股份有限公司 The update method of remote reserved vehicle, system and device
CN107493186A (en) * 2016-12-23 2017-12-19 宝沃汽车（中国）有限公司 The remote update system and its control method of vehicle
CN109729517A (en) * 2018-12-12 2019-05-07 北京长城华冠汽车技术开发有限公司 Communication module software version management method and system
CN109739536A (en) * 2018-12-28 2019-05-10 上汽通用五菱汽车股份有限公司 The method, apparatus and storage medium of vehicle remote firmware updating
CN110489143A (en) * 2019-07-18 2019-11-22 南京依维柯汽车有限公司 FOTA firmware remote update system and its method on new-energy automobile
CN110795124A (en) * 2019-10-18 2020-02-14 安徽江淮汽车集团股份有限公司 Remote upgrading method, device, equipment and storage medium for automobile safety part
CN110928567A (en) * 2019-11-27 2020-03-27 安徽江淮汽车集团股份有限公司 Vehicle system upgrading method, terminal device and computer-readable storage medium
CN111064803A (en) * 2019-12-26 2020-04-24 江西江铃集团新能源汽车有限公司 Vehicle software upgrading method and upgrading system
CN112328282A (en) * 2020-11-10 2021-02-05 深圳创维汽车智能有限公司 Remote upgrading method, equipment, device and medium for vehicle-mounted central control system
CN112788129A (en) * 2020-12-31 2021-05-11 江苏徐工工程机械研究院有限公司 Engineering machinery vehicle remote upgrading system and method
CN112947958A (en) * 2021-01-28 2021-06-11 浙江合众新能源汽车有限公司 OTA (over the air) upgrading system for automobile software
CN113038429A (en) * 2021-01-28 2021-06-25 浙江合众新能源汽车有限公司 Upgrading system of remote communication module
CN113157298A (en) * 2021-05-11 2021-07-23 浙江合众新能源汽车有限公司 Automobile software upgrading system and method
CN113344385A (en) * 2021-06-04 2021-09-03 上汽通用五菱汽车股份有限公司 Rescue service method for vehicle fault, vehicle and readable storage medium

Patent Citations (15)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN106066800A (en) * 2015-04-20 2016-11-02 比亚迪股份有限公司 The update method of remote reserved vehicle, system and device
CN105208112A (en) * 2015-08-28 2015-12-30 安徽江淮汽车股份有限公司 Automobile controller software remote upgrade method and internet-of-vehicle system
CN107493186A (en) * 2016-12-23 2017-12-19 宝沃汽车（中国）有限公司 The remote update system and its control method of vehicle
CN109729517A (en) * 2018-12-12 2019-05-07 北京长城华冠汽车技术开发有限公司 Communication module software version management method and system
CN109739536A (en) * 2018-12-28 2019-05-10 上汽通用五菱汽车股份有限公司 The method, apparatus and storage medium of vehicle remote firmware updating
CN110489143A (en) * 2019-07-18 2019-11-22 南京依维柯汽车有限公司 FOTA firmware remote update system and its method on new-energy automobile
CN110795124A (en) * 2019-10-18 2020-02-14 安徽江淮汽车集团股份有限公司 Remote upgrading method, device, equipment and storage medium for automobile safety part
CN110928567A (en) * 2019-11-27 2020-03-27 安徽江淮汽车集团股份有限公司 Vehicle system upgrading method, terminal device and computer-readable storage medium
CN111064803A (en) * 2019-12-26 2020-04-24 江西江铃集团新能源汽车有限公司 Vehicle software upgrading method and upgrading system
CN112328282A (en) * 2020-11-10 2021-02-05 深圳创维汽车智能有限公司 Remote upgrading method, equipment, device and medium for vehicle-mounted central control system
CN112788129A (en) * 2020-12-31 2021-05-11 江苏徐工工程机械研究院有限公司 Engineering machinery vehicle remote upgrading system and method
CN112947958A (en) * 2021-01-28 2021-06-11 浙江合众新能源汽车有限公司 OTA (over the air) upgrading system for automobile software
CN113038429A (en) * 2021-01-28 2021-06-25 浙江合众新能源汽车有限公司 Upgrading system of remote communication module
CN113157298A (en) * 2021-05-11 2021-07-23 浙江合众新能源汽车有限公司 Automobile software upgrading system and method
CN113344385A (en) * 2021-06-04 2021-09-03 上汽通用五菱汽车股份有限公司 Rescue service method for vehicle fault, vehicle and readable storage medium

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
陆婉利: "纯电动汽车整车控制器远程升级方法研究", 内燃机与配件, no. 18, 28 September 2021 (2021-09-28) *

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN118784440A (en) * 2024-06-25 2024-10-15 岚图汽车科技有限公司 Vehicle breakdown fault warning method, device, equipment and storage medium

Similar Documents

Publication Publication Date Title
US6920382B2 (en) Repair and maintenance support system and a car corresponding to the system
US10531253B1 (en) Roadside assistance
US10410148B1 (en) Roadside assistance
US9639843B1 (en) Assistance on the go
US6553292B2 (en) Device and method for performing remote diagnostics on vehicles
US20050176482A1 (en) Service station with vehicle communication capability
CN110850848A (en) Vehicle internet diagnosis service system
US11790704B2 (en) Method and apparatus for vehicle warning light handling
CN102347980A (en) Method of providing vehicle information and service
WO2003023539A1 (en) Work machine maintenance system
CN104036559A (en) System for performing vehicle diagnostics
CN103575544A (en) Method and apparatus for periodic onboard compliance testing
KR100532141B1 (en) Terminal equipped on vehicle and server for totally managing vehicles, and system for totally managing vehicles using the same terminal
JP2007213114A (en) Vehicle maintenance system
US9055409B2 (en) Method and apparatus for roadside assistance facilitation
KR101412289B1 (en) ECU management system and method
CN114065972A (en) A method and system for intelligently pushing vehicle remote upgrade information
WO2001084392A1 (en) Mobile road-assist system
US8589023B2 (en) Method for checking the suitability of a mobile telephone
JP2003216759A (en) Method and device for providing information and computer program thereof
JP2002319097A (en) Method, system for calling vehicle, vehicle allocation device, communication device, and computer program therefor
KR20120077782A (en) System and method for emergency service of motor-vehicle insurance using qr code
JP2023063707A (en) Vehicle failure repair method and vehicle failure repair system
JP2011232844A (en) Remote maintenance system and method for mobile medical device
JP2002288368A (en) Maintenance business system

Legal Events

Date Code Title Description
PB01 Publication
PB01 Publication
SE01 Entry into force of request for substantive examination
SE01 Entry into force of request for substantive examination