CN115883332B - Equipment maintenance system and method - Google Patents
Equipment maintenance system and method Download PDFInfo
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- CN115883332B CN115883332B CN202211559265.6A CN202211559265A CN115883332B CN 115883332 B CN115883332 B CN 115883332B CN 202211559265 A CN202211559265 A CN 202211559265A CN 115883332 B CN115883332 B CN 115883332B
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- 238000012423 maintenance Methods 0.000 title claims abstract description 343
- 238000000034 method Methods 0.000 title claims abstract description 29
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- 230000003993 interaction Effects 0.000 abstract description 5
- 238000007726 management method Methods 0.000 description 30
- 238000010586 diagram Methods 0.000 description 4
- 238000012544 monitoring process Methods 0.000 description 4
- 238000013024 troubleshooting Methods 0.000 description 4
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- 238000012986 modification Methods 0.000 description 2
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Abstract
The disclosure relates to an equipment maintenance system and method, and relates to the field of equipment maintenance. Firstly, receiving equipment image information of the target equipment sent by the acquisition equipment, then acquiring log information from the equipment management system according to the equipment image information, and sending the equipment image information and the log information to the maintenance support equipment; and finally, receiving the maintenance support information and sending the maintenance support information to the acquisition equipment. By adopting the scheme, the maintenance support information can be obtained remotely through the interaction of the equipment image information and the log information, the maintenance cost of the equipment is reduced, the maintenance efficiency of the equipment is improved, and the normal operation of the service is ensured.
Description
Technical Field
The present disclosure relates to the field of equipment maintenance, and in particular, to an equipment maintenance system and method.
Background
When equipment fails and needs to be subjected to fault removal, due to the fact that experience of field maintenance personnel is lacking, an expert with no experience is not experienced on the field to conduct effective technical guidance, in this case, the expert with experience is often required to conduct on-site guidance, on one hand, maintenance cost is increased, the maintenance cost of the equipment is high, and in addition, due to the fact that equipment faults cannot be removed in time, the maintenance period of the equipment is long, and normal operation of business is affected.
Disclosure of Invention
To overcome the problems in the related art, the present disclosure provides an equipment maintenance system and method.
According to a first aspect of embodiments of the present disclosure, there is provided an apparatus maintenance system, the system including a server, an acquisition apparatus, and a maintenance support apparatus, the server being connected to an apparatus management system of a target apparatus, the server being connected to the acquisition apparatus and the maintenance support apparatus, wherein:
the acquisition equipment is used for acquiring equipment image information of the target equipment and sending the equipment image information to the server;
The server is used for receiving the equipment image information, acquiring log information from the equipment management system according to the equipment image information, and sending the equipment image information and the log information to the maintenance support equipment, wherein the log information is used for assisting in determining maintenance support information;
The maintenance support device is configured to receive the device image information and the log information; determining the maintenance support information according to the equipment image information and the log information, and sending the maintenance support information to the server, wherein the maintenance support information is used for assisting in maintaining the target equipment;
the server is further configured to receive the maintenance support information, and send the maintenance support information to the acquisition device.
Optionally, the maintenance support device is configured to present the device image information and the log information to a first user, and determine maintenance support information in response to an operation of the first user.
Optionally, the server is further configured to:
And determining the maintenance support equipment from a plurality of undetermined maintenance support equipment according to the equipment image information, wherein the number of the maintenance support equipment is one or more.
The server is further configured to:
Identifying the equipment image information and determining a fault category corresponding to the equipment image information;
And determining the one or more maintenance support devices from the plurality of undetermined maintenance support devices according to the fault category.
The acquisition device is further configured to:
And displaying the undetermined maintenance support equipment to a second user, and determining the maintenance support equipment from the undetermined maintenance support equipment in response to the selection operation of the second user.
The number of the acquisition devices is multiple, and the acquisition devices comprise positioning components;
the acquisition equipment is also used for acquiring position information through the positioning component and sending the position information to the server;
The server is further configured to send the location information to the maintenance support device;
The maintenance support device is further configured to display the location information to the first user, determine a target acquisition device from the acquisition devices in response to a selection operation of the first user, and establish communication connection with the target acquisition device through the server.
According to a first aspect of embodiments of the present disclosure, there is provided an apparatus maintenance method applied to a server in the apparatus maintenance system of claim 1, the system including a server, an acquisition apparatus, and a maintenance support apparatus, the server being connected to an apparatus management system of a target apparatus, the server being connected to the acquisition apparatus and the maintenance support apparatus, the method including;
Receiving equipment image information of the target equipment, which is sent by the acquisition equipment, wherein the equipment image information is acquired by the acquisition equipment;
Acquiring log information from the equipment management system according to the equipment image information, and sending the equipment image information and the log information to the maintenance support equipment, wherein the log information is used for assisting in determining maintenance support information, and the maintenance support information is used for assisting in maintaining the target equipment;
And receiving the maintenance support information and sending the maintenance support information to the acquisition equipment.
Optionally, the method further comprises:
And determining the maintenance support equipment from a plurality of undetermined maintenance support equipment according to the equipment image information, wherein the number of the maintenance support equipment is one or more.
Optionally, the determining the maintenance support device from the plurality of undetermined maintenance support devices according to the device image information includes:
Identifying the equipment image information and determining a fault category corresponding to the equipment image information;
And determining the one or more maintenance support devices from the plurality of undetermined maintenance support devices according to the fault category.
Optionally, the method further comprises:
and receiving a maintenance support device selected by a second user from a plurality of undetermined maintenance support devices, wherein the selected maintenance indication device is determined by the second user through the acquisition device.
Optionally, the maintenance support information includes annotation image information, the annotation image information being generated by the first user from the device image information.
Optionally, the method further comprises:
And storing the device image information, the log information, and the maintenance support information.
The technical scheme provided by the embodiment of the disclosure can comprise the following beneficial effects:
Firstly, receiving equipment image information of the target equipment sent by the acquisition equipment, then acquiring log information from the equipment management system according to the equipment image information, and sending the equipment image information and the log information to the maintenance support equipment; and finally, receiving the maintenance support information and sending the maintenance support information to the acquisition equipment. By adopting the scheme, the maintenance support information can be obtained remotely through the interaction of the equipment image information and the log information, the maintenance cost of the equipment is reduced, the maintenance efficiency of the equipment is improved, and the normal operation of the service is ensured.
It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the disclosure.
Additional features and advantages of the present disclosure will be set forth in the detailed description which follows.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the disclosure and together with the description, serve to explain the principles of the disclosure, but do not constitute a limitation of the disclosure.
Fig. 1 is a block diagram illustrating a device maintenance system according to an example embodiment.
Fig. 2 is a block diagram illustrating another device maintenance system according to an example embodiment.
Fig. 3 is a flow chart illustrating a method of equipment maintenance according to an exemplary embodiment.
Fig. 4 is a flow chart illustrating another method of equipment maintenance according to an exemplary embodiment.
Detailed Description
Reference will now be made in detail to exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numbers in different drawings refer to the same or similar elements, unless otherwise indicated. The implementations described in the following exemplary examples are not representative of all implementations consistent with the present disclosure. Rather, they are merely examples of apparatus and methods consistent with some aspects of the present disclosure as detailed in the accompanying claims, it being understood that the detailed description described herein is merely illustrative and explanatory of the disclosure and is not restrictive of the disclosure.
Firstly, an application scenario of the present disclosure is described, and the present disclosure may be applied to a device maintenance scenario, where in related technologies, when a device fails to perform fault removal, the fault removal depends on experience of a field maintenance person, and in a situation where experience of the field maintenance person is insufficient, it is easy to cause that a cause of the fault cannot be confirmed for a long time, resulting in a long maintenance period of the device, and affecting normal operation of a service.
The inventors have noted that in this case, experienced expert to site direction is often required, resulting in an increase in maintenance costs, resulting in high maintenance costs of the apparatus. On the other hand, when performing fault removal, field maintenance personnel may need to check the fault phenomenon on the site of the equipment, and meanwhile, the analysis of the fault needs to be performed by combining the log information of the equipment management system, which is very inconvenient.
The system and the method for equipment maintenance can remotely acquire maintenance support information through interaction of equipment image information and log information, reduce equipment maintenance cost, improve equipment maintenance efficiency and guarantee normal operation of business.
The present disclosure is described below in connection with specific embodiments.
Fig. 1 is a block diagram illustrating a device maintenance system according to an example embodiment. As shown in fig. 1, the device maintenance system 1 includes a server 11, an acquisition device 12, and a maintenance support device 13, the server 11 is connected to the acquisition device 12 and the maintenance support device 13, and the server 11 is connected to the device management system 3 of the target device 2. Wherein:
The acquisition device 12 may be configured to acquire device image information of the target device 2 and transmit the device image information to the server 11.
The device image information may be video information of the target device 2, or may be picture information of the target device 2.
The device image information may include information about the target device itself, or may include environmental information around the target device.
The capture device 12 may be an electronic device with a camera (e.g., a camera) mounted thereon, for example, the capture device 12 may be a smart phone, tablet, smart watch, smart bracelet, etc. with a camera mounted thereon.
The acquisition device may be a removable electronic device, for example, that may be carried with the person of field maintenance. The acquisition device may also be a fixed location electronic device, for example, a preset location that is fixedly mounted near the target device for use by field maintenance personnel.
In some embodiments, the acquisition device may be an AR (Augmented Reality ) device. For example, device image information corresponding to a target device may be acquired by an AR device, which may include images of the target device and surrounding environment. Through the equipment image information acquired by the AR equipment, the condition of the field of the target equipment can be displayed to a first user (such as a maintenance support expert) which is not in the field of the target equipment from the first person perspective, and in addition, the maintenance support information of the first user can also be displayed to a second user (such as a field maintenance personnel), so that the remote maintenance guidance of the first user to the second user is realized, and the equipment maintenance efficiency is improved.
The collection device 12 and the server 11 may be connected through wireless communication (e.g., 4G or 5G), wired communication (e.g., network cable, optical fiber), or a combination of wireless and wired connection. The acquisition device 12 may transmit the device image to the server 11 after acquiring the device image information of the target device.
The server 11 may be configured to receive the device image information, acquire log information from the device management system 3 based on the device image information, and transmit the device image information and the log information to the maintenance support device 13.
Wherein the log information may be used to assist in determining maintenance support information.
In some embodiments, the log information may be information generated by the device management system that is related to the target device. By way of example, the log information may include one or more of alert information, operation log information, and statistics log information of the target device. The alarm information can include an alarm reported to the device management system by the target device; the operation log information may include an operation instruction of an operator on the device management system to the target device; the operation log information may include monitoring index information of the target device reported to the device management system or collected by the device management system, for example, in the power system, the monitoring index information may be current, voltage or sequence component; and the statistical log information can comprise a statistical information report or a statistical information chart which is reported to the device management system or collected by the device management system by the target device.
The manner in which the server 11 is connected to the device management system 3 may include wired communication (e.g., ethernet), wireless communication (e.g., 4G or 5G), or a combination of wired and wireless, which is not limited by the present disclosure.
The server 11 may be a separately provided server, and in order to improve the reliability of the server, the server 11 may be a plurality of servers supporting hot backup or load balancing. The server 11 may also be deployed in a cloud server manner, for example, the server 11 may be deployed in a public cloud, a hybrid cloud, or a private cloud manner. Taking the hybrid cloud as an example, the processing module of the server 11 may be deployed on a public cloud, while the corresponding database may be deployed on a private server, for example, a plurality of servers supporting hot backup or load balancing. Thus, the reliability of the server is further improved, the maintenance workload of the server 11 is reduced, and the equipment maintenance efficiency is further improved.
In some possible implementations, the server 11 may obtain the device identification of the target device from the device image information after receiving the device image information, and in some possible implementations may obtain the device identification by inputting the device image information into a pre-trained device identification model, which may be an image identification model, for example, fast RCNN. After acquiring the device identifier of the target device, the server 11 may acquire log information corresponding to the target device from the device management system 3 according to the device identifier of the target device.
In some embodiments, the device image information of the collecting device 12 includes a collecting time of the device image information, and the server 11 may obtain, from the device management system 3, log information of the target device in a preset period according to the collecting time of the device image information, where the preset period may be any preset period, for example, a period from two hours before the collecting time to the collecting time, or a period from two hours before the collecting time to one hour after the collecting time, so that the efficiency of obtaining the log information may be further improved.
The server 11 may be connected to the device management system 3 through wired communication (e.g., ethernet) or wireless communication (e.g., 4G or 5G), may be connected to the maintenance support device 13 through wired communication (e.g., ethernet) or wireless communication (e.g., 4G or 5G), and transmits device image information and log information to the maintenance support device 13, which is not limited by the present disclosure.
A maintenance support device 13 for receiving device image information and log information; based on the device image information and the log information, maintenance support information is determined and transmitted to the server 11.
The maintenance support information is used for assisting in maintaining the target equipment.
The maintenance support device 13 may be any electronic device, for example, a mobile terminal, a smart phone, a tablet computer, a computer, or a server, which is not limited in the present disclosure.
In some embodiments, the maintenance support device may be a remote electronic device in a different location than the target device, e.g., the maintenance support device may be in a different city or different country than the target device.
In some embodiments, the server and the maintenance support device may be different electronic devices. By way of example, the maintenance support device 13 may be a mobile terminal, a smart phone, a tablet, a computer, or a server other than the server 11.
In other embodiments, the server and the maintenance support device may be the same electronic device, e.g. the functions of the server 11 and the maintenance support device 13 described above may be implemented on the same server.
In some embodiments, the maintenance support device 13 may further present the device image information and the log information to the first user after receiving the device image information and the log information, and determine the maintenance support information in response to an operation of the first user.
The first user may be, for example, a user having equipment maintenance experience, for example, a user having maintenance experience for the target equipment, or an equipment maintenance expert corresponding to the target equipment. The first user can determine possible failure reasons of the target equipment according to the displayed equipment image information and the log information, and generate maintenance support information.
The maintenance support information may include at least one of images, text, or voice, which may be used to guide on-site maintenance personnel in performing maintenance on the target device.
In some embodiments, the maintenance support information may include an image. For example, the first user may be marked on the device image information to obtain marked image information as the maintenance support information; or a maintenance support video image or a maintenance support schematic picture of the first user-selected guided trouble shooting may be used as the maintenance support information.
In other embodiments, the maintenance support information may include voice. For example, a maintenance support voice generated by the first user according to the device image information and the log information may be used as the maintenance support information;
In other embodiments, the maintenance support information may include text. For example, the maintenance support text generated by the first user according to the device image information and the log information may be used as the maintenance support information. The maintenance support text may be, for example, an operation script that operates on the target device, or an operation example transmitted in text form, or the like.
In still other embodiments, the maintenance support information may include the images and voice described above, and the maintenance support information may also include the images, voice, and text described above.
The server 11 is further configured to receive the maintenance support information, and send the maintenance support information to the acquisition device 12.
It should be noted that the number of the maintenance support devices 13 may be one or more, and the number of the first users may be one or more, and the plurality of maintenance support devices 13 may interact voice information through the server 11, so that the plurality of first users may perform voice communication even in different locations, so as to determine the maintenance support information together. In another embodiment, the image information can be interacted between the plurality of first users through the server 11, so that the efficiency of determining the maintenance support information is further improved.
In addition, besides the server 11 sending the maintenance support information to the collecting device 12, the maintenance support device 13 and the collecting device 12 may also interact voice information through the server 11, so that the second user (e.g. on-site maintenance personnel) may obtain the guidance of the first user (e.g. maintenance support expert) through voice, and the efficiency of maintaining the target device according to the maintenance support information is improved.
By adopting the scheme, the maintenance support information can be obtained remotely through the interaction of the equipment image information and the log information, the maintenance cost of the equipment is reduced, the maintenance efficiency of the equipment is improved, and the normal operation of the service is ensured.
In some embodiments, the maintenance support device 13 may determine the target device according to the device image information after receiving the device image information, and determine a fault class corresponding to the target device according to the device image information, and in some possible implementations, may input the device image information into a pre-trained fault recognition model to obtain the fault class, where the fault recognition model may be an image recognition model, for example, may be Fast RCNN. Further, the maintenance support device 13 may further determine, according to the fault type and log information, a target solution corresponding to the fault type from a preset fault mode library, and use the target solution as maintenance support information. The fault mode library may include a preset correspondence between a fault class and a target solution, for example, a solution corresponding to each fault class may be included. The above-described target solution may include a troubleshooting flowchart, and may also include maintenance support image information, such as a maintenance support video image or maintenance support schematic picture that guides troubleshooting.
By adopting the scheme, the workload of a first user (such as an equipment maintenance expert) can be reduced, the automation capacity of equipment maintenance is improved, the maintenance cost of the equipment is further reduced, and the maintenance efficiency of the equipment is improved.
In another embodiment, after determining the target solution corresponding to the fault class from the preset fault mode library according to the fault class in combination with the log information, the maintenance support device 13 may further display device image information, log information, and the target solution to the first user, and determine the maintenance support information in response to the operation of the first user.
For example, the first user may perform a determination operation based on the device image information and the log information, with the above-described target solution as the maintenance support information.
For another example, the first user may perform a modification operation based on the device image information and the log information, modify the target solution, and use the modified target solution as the maintenance support information.
The maintenance support device 13 having the above-described function may be an intelligent robot system.
By adopting the scheme, the target solution for providing reference for the first user can be adopted, so that the efficiency of determining maintenance support information by the first user is improved, the maintenance cost of equipment is further reduced, and the maintenance efficiency of the equipment is improved.
In another embodiment, the server 11 may be connected to a plurality of pending maintenance support devices, where the pending maintenance support devices may respectively correspond to different first users (e.g. the different first users correspond to different skill expertise), and the server 11 is further configured to determine the maintenance support device from the plurality of pending maintenance support devices according to the device image information.
The server 11 may determine the maintenance support device from the plurality of pending maintenance support devices by, for example, the following steps.
And 1, identifying equipment image information and determining a fault type corresponding to the equipment image information.
After receiving the device image information, the server 11 identifies the device image information, determines a fault class corresponding to the target device according to the device image information, and in some possible implementations, may input the device image information into a pre-trained fault identification model to obtain the fault class, where the fault identification model may be an image identification model, for example, may be Fast RCNN.
And 2, determining one or more maintenance support devices from the plurality of undetermined maintenance support devices according to the fault types.
For example, one or more maintenance support devices may be determined from a plurality of pending maintenance support devices according to the target device and the corresponding failure category. The correspondence of different target devices, different failure categories, and maintenance support devices may be determined according to table one of the following examples. Different target devices and fault categories may correspond to the same or different maintenance support devices.
List one
For example, when the target device is the target device 1 and the failure type is the failure type 1, the maintenance support devices may be the maintenance support device 1 and the maintenance support device 2, and when the target device is the target device 1 and the failure type is the failure type 2, the maintenance support devices may be the maintenance support device 1 and the maintenance support device 3.
In some possible implementations, when there are multiple failure categories in the same target device, the union of the maintenance support devices shown in the table may be taken as the final maintenance support device, for example, when the failure category of the target device 2 is the failure category 1 and the failure category 2, the maintenance support device 2 and the maintenance support device 3 may be taken as the final maintenance support device.
In other embodiments, after determining the fault class corresponding to the target device, the server 11 may also obtain one or more pending solutions according to the fault class (or further combine with log information), and send the pending solutions to the maintenance support device 13, where in some possible implementations, the maintenance support device 13 may present the pending solutions and the log information to the first user, and determine maintenance support information from the pending solutions in response to the determining operation of the first user.
By adopting the scheme, the maintenance support equipment can be determined from the plurality of undetermined maintenance support equipment according to the equipment image information, the efficiency of determining the maintenance support information according to the equipment image information is improved, and the maintenance efficiency of the equipment is further improved.
In another embodiment, the collecting device may further present the pending maintenance support device to the second user, and determine the maintenance support device from the plurality of pending maintenance support devices in response to a selection operation by the second user.
For example, the second user may be an on-site maintenance person, and the collecting device may display the pending maintenance support devices to the second user, for example, the maintenance expertise of the first user corresponding to each pending maintenance support device, so that the on-site maintenance person may determine the maintenance support device from the plurality of pending maintenance support devices according to the maintenance expertise of the first user corresponding to each pending maintenance support device.
By adopting the scheme, the maintenance support equipment can be determined from the plurality of undetermined maintenance support equipment according to the equipment image information, the efficiency of determining the maintenance support information according to the equipment image information is improved, and the maintenance efficiency of the equipment is further improved.
Fig. 2 is a block diagram illustrating another device maintenance system according to an example embodiment. As shown in fig. 2, the number of collection devices 12 is plural, and the collection devices 12 include a positioning assembly 121.
The collecting device 12 is further configured to obtain location information through the positioning component 121, and send the location information to the server 11;
the server 11 is further configured to send the location information 121 to the maintenance support device 13;
the maintenance support device 13 is further configured to present the location information to the first user, determine the target acquisition device from the acquisition devices 12 in response to the selection operation of the first user, and establish a communication connection with the target acquisition device through the server.
In some embodiments, the first user may also actively discover the failure of the target device through the device management system, in which case the first user may display location information of the plurality of acquisition devices through the maintenance support device, where the location information may be obtained by the positioning component 121 in the acquisition device 12 and sent to the maintenance support device 13 through the server 11.
In some possible implementations, the location information may include a relative positional relationship between the plurality of devices and the collection device, and the first user may determine the target collection device from the plurality of collection devices according to the relative correspondence (e.g., may use the collection device closest to the target device as the target collection device according to a distance between the collection device and the target device), and after determining the target collection device, may establish a communication connection with the target collection device through the server, so that the first user may instruct the second user to maintain the target device through the communication connection.
By adopting the scheme, the target acquisition equipment can be determined from the plurality of acquisition equipment according to the position information, and communication connection is established between the target acquisition equipment and the server, so that a first user can trigger maintenance on the target equipment, and the equipment maintenance efficiency is further improved.
Fig. 3 is a flow chart illustrating a method of equipment maintenance according to an exemplary embodiment. The method is applied to a server in an equipment maintenance system, wherein the equipment maintenance system comprises the server, an acquisition device and a maintenance support device, and as shown in fig. 3, the method can comprise the following steps:
in step S101, the server receives device image information of a target device transmitted by the acquisition device.
The device image information is collected by a collecting device, and can be video information of the target device or picture information of the target device, and can include related information of the target device or environmental information around the target device.
The acquisition device may be an electronic device in which a camera (e.g., a camera) is installed, for example, the acquisition device may be a smart phone, a tablet computer, a smart watch, a smart bracelet, or the like in which the camera is installed.
The acquisition device may be a removable electronic device, for example, that may be carried with the person of field maintenance. The acquisition device may also be a fixed location electronic device, for example, a preset location that is fixedly mounted near the target device for use by field maintenance personnel.
The server may be connected to the acquisition device by wireless communication (e.g., 4G or 5G), may be connected by wired communication (e.g., network cable, optical fiber), or may be connected by a combination of wireless and wired communication. To receive the device image information of the target device sent by the acquisition device.
In step S102, the server acquires log information from the device management system based on the device image information, and transmits the device image information and the log information to the maintenance support device.
Wherein the log information is used to assist in determining maintenance support information.
In some embodiments, the log information may be information generated by the device management system that is related to the target device. By way of example, the log information may include one or more of alert information, operation log information, and statistics log information of the target device. The alarm information can include an alarm reported to the device management system by the target device; the operation log information may include an operation instruction of an operator on the device management system to the target device; the operation log information may include monitoring index information of the target device reported to the device management system or collected by the device management system, for example, in the power system, the monitoring index information may be current, voltage or sequence component; and the statistical log information can comprise a statistical information report or a statistical information chart which is reported to the device management system or collected by the device management system by the target device.
In some possible implementations, after receiving the device image information, the server may identify the target device through the device image information, and may obtain log information of a preset period from the device management system of the target device according to the collection time of the device image information (for example, the collection time reported by the collection device), where the preset period may be any preset period, for example, a period from two hours before the collection time to the collection time, or a period from two hours before the collection time to one hour after the collection time, so that the efficiency of obtaining the log information may be further improved.
The server may be connected to the device management system through wired communication (e.g., ethernet) or wireless communication (e.g., 4G or 5G), may be connected to the maintenance support device through wired communication (e.g., ethernet) or wireless communication (e.g., 4G or 5G), and may transmit the device image information and the log information to the maintenance support device, which is not limited by the present disclosure.
In step S103, the server receives the maintenance support information, and transmits the maintenance support information to the acquisition device.
The maintenance support information may include at least one of images, text, or voice for use in guiding field maintenance personnel to maintain the target device.
In some embodiments, the maintenance support device may further present the device image information and the log information to the first user after receiving the device image information and the log information, and determine the maintenance support information in response to an operation of the first user.
The first user may be, for example, a user having equipment maintenance experience, for example, a user having maintenance experience for the target equipment, or an equipment maintenance expert corresponding to the target equipment. The first user can determine possible failure reasons of the target equipment according to the displayed equipment image information and the log information, and generate maintenance support information.
In some embodiments, the maintenance support information may include an image. For example, the first user may be marked on the device image information to obtain marked image information as the maintenance support information; or a maintenance support video image or a maintenance support schematic picture of the first user-selected guided trouble shooting may be used as the maintenance support information.
In some embodiments, the maintenance support device 13 may further present the device image information and the log information to the first user after receiving the device image information and the log information, and determine the maintenance support information in response to an operation of the first user.
In other embodiments, the maintenance support information may include voice. For example, a maintenance support voice generated by the first user according to the device image information and the log information may be used as the maintenance support information;
In other embodiments, the maintenance support information may include text. For example, the maintenance support text generated by the first user according to the device image information and the log information may be used as the maintenance support information. The maintenance support text may be, for example, an operation script that operates on the target device, or an operation example transmitted in text form, or the like.
In still other embodiments, the maintenance support information may include the images and voice described above, and the maintenance support information may also include the images, voice, and text described above.
After receiving the maintenance support information, the maintenance support information may be sent to the acquisition device so that the second user may maintain the target device according to the maintenance support information.
By adopting the scheme, the maintenance support information can be obtained remotely through the interaction of the equipment image information and the log information, the maintenance cost of the equipment is reduced, the maintenance efficiency of the equipment is improved, and the normal operation of the service is ensured.
Fig. 4 is a flow chart illustrating another method of equipment maintenance according to an exemplary embodiment. As shown in fig. 4, the method may further include the steps of:
In step S104, the server determines a maintenance support device from a plurality of pending maintenance support devices based on the device image information.
Wherein the number of maintenance support devices is one or more.
In some embodiments, the server may determine the maintenance support device through the steps shown in the step 1 (identifying the device image information, determining the fault class corresponding to the device image information) and the step 2 (determining one or more maintenance support devices from the plurality of pending maintenance support devices according to the fault class), which are not described herein.
In other embodiments, after determining the fault type and the maintenance support device corresponding to the target device, the server may further obtain one or more pending solutions according to the fault type (or further combine with log information), and send the pending solutions to the maintenance support device, so that the maintenance support device may display the pending solutions and the log information to the first user, and determine maintenance support information from the pending solutions in response to the determining operation of the first user.
By adopting the scheme, the maintenance support equipment can be determined from the plurality of undetermined maintenance support equipment according to the equipment image information, the efficiency of determining the maintenance support information according to the equipment image information is improved, and the maintenance efficiency of the equipment is further improved.
In other embodiments, a maintenance support device selected by a second user from a plurality of pending maintenance support devices is received.
Wherein the selected maintenance indication device is determined by the second user via the acquisition device.
For example, the second user may be an on-site maintenance person, and the collecting device may display the pending maintenance support devices to the second user, for example, the maintenance expertise of the first user corresponding to each pending maintenance support device, so that the on-site maintenance person may determine the maintenance support device from the plurality of pending maintenance support devices according to the maintenance expertise of the first user corresponding to each pending maintenance support device.
By adopting the scheme, the maintenance support equipment can be determined from the plurality of undetermined maintenance support equipment according to the equipment image information, the efficiency of determining the maintenance support information according to the equipment image information is improved, and the maintenance efficiency of the equipment is further improved.
In another embodiment, the maintenance method of the apparatus may further include the steps of: storing device image information, log information, and maintenance support information.
For example, the device image information, the log information and the maintenance support information may be stored in the server, so that the user may update the fault mode library or improve the maintenance skill on the maintenance support device according to the device image information, the log information and the corresponding maintenance support information, and further improve the efficiency of device maintenance.
By adopting the scheme, the equipment image information, the log information and the maintenance support information can be saved, and the equipment maintenance efficiency is further improved.
Other embodiments of the disclosure will be apparent to those skilled in the art from consideration of the specification and practice of the disclosure. This application is intended to cover any adaptations, uses, or adaptations of the disclosure following, in general, the principles of the disclosure and including such departures from the present disclosure as come within known or customary practice within the art to which the disclosure pertains. It is intended that the specification and examples be considered as exemplary only, with a true scope and spirit of the disclosure being indicated by the following claims.
It is to be understood that the present disclosure is not limited to the precise arrangements and instrumentalities shown in the drawings, and that various modifications and changes may be effected without departing from the scope thereof. The scope of the present disclosure is limited only by the appended claims.
Claims (12)
1. An equipment maintenance system, characterized in that the system comprises a server, a collection device and a maintenance support device, wherein the server is connected with an equipment management system of a target equipment, and the server is connected with the collection device and the maintenance support device, wherein:
the acquisition equipment is used for acquiring equipment image information of the target equipment and sending the equipment image information to the server;
The server is used for receiving the equipment image information, acquiring log information from the equipment management system according to the equipment image information, and sending the equipment image information and the log information to the maintenance support equipment, wherein the log information is used for assisting in determining maintenance support information;
The maintenance support device is configured to receive the device image information and the log information; determining the maintenance support information according to the equipment image information and the log information, and sending the maintenance support information to the server, wherein the maintenance support information is used for assisting in maintaining the target equipment;
The server is further configured to receive the maintenance support information, and send the maintenance support information to the acquisition device;
The log information comprises current, voltage or sequence components of the target device reported to the device management system or the target device collected by the device management system.
2. The system of claim 1, wherein the maintenance support device is configured to present the device image information and the log information to a first user, and to determine maintenance support information in response to an operation of the first user.
3. The system of claim 2, wherein the server is further configured to:
And determining the maintenance support equipment from a plurality of undetermined maintenance support equipment according to the equipment image information, wherein the number of the maintenance support equipment is one or more.
4. A system according to claim 3, wherein the server is further configured to:
Identifying the equipment image information and determining a fault category corresponding to the equipment image information;
And determining the one or more maintenance support devices from the plurality of undetermined maintenance support devices according to the fault category.
5. A system according to claim 3, wherein the acquisition device is further configured to:
And displaying the undetermined maintenance support equipment to a second user, and determining the maintenance support equipment from the undetermined maintenance support equipment in response to the selection operation of the second user.
6. The system of any one of claims 2 to 5, wherein the number of acquisition devices is a plurality, the acquisition devices comprising a positioning assembly;
the acquisition equipment is also used for acquiring position information through the positioning component and sending the position information to the server;
The server is further configured to send the location information to the maintenance support device;
The maintenance support device is further configured to display the location information to the first user, determine a target acquisition device from the acquisition devices in response to a selection operation of the first user, and establish communication connection with the target acquisition device through the server.
7. A device maintenance method, characterized by being applied to a server in the device maintenance system of claim 1, the system including a server, an acquisition device, and a maintenance support device, the server being connected to a device management system of a target device, the server being connected to the acquisition device and the maintenance support device, the method comprising;
Receiving equipment image information of the target equipment, which is sent by the acquisition equipment, wherein the equipment image information is acquired by the acquisition equipment;
Acquiring log information from the equipment management system according to the equipment image information, and sending the equipment image information and the log information to the maintenance support equipment, wherein the log information is used for assisting in determining maintenance support information, and the maintenance support information is used for assisting in maintaining the target equipment;
Receiving the maintenance support information and sending the maintenance support information to the acquisition equipment;
The log information comprises current, voltage or sequence components of the target device reported to the device management system or the target device collected by the device management system.
8. The method of claim 7, wherein the method further comprises:
And determining the maintenance support equipment from a plurality of undetermined maintenance support equipment according to the equipment image information, wherein the number of the maintenance support equipment is one or more.
9. The method of claim 8, wherein determining the maintenance support device from a plurality of pending maintenance support devices based on the device image information comprises:
Identifying the equipment image information and determining a fault category corresponding to the equipment image information;
And determining the one or more maintenance support devices from the plurality of undetermined maintenance support devices according to the fault category.
10. The method of claim 7, wherein the method further comprises:
and receiving a maintenance support device selected by a second user from a plurality of undetermined maintenance support devices, wherein the selected maintenance indication device is determined by the second user through the acquisition device.
11. The method of claim 7, wherein the maintenance support information includes annotation image information generated by the first user from the device image information.
12. The method according to any one of claims 7 to 11, further comprising:
And storing the device image information, the log information, and the maintenance support information.
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| CN112018892A (en) * | 2020-09-04 | 2020-12-01 | 南京太司德智能电气有限公司 | Electric power operation and maintenance remote guidance system |
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| CN110191162B (en) * | 2019-05-17 | 2021-04-02 | 广东电网有限责任公司 | Power distribution communication equipment field operation and maintenance method, server and system |
| CN111369016B (en) * | 2020-02-05 | 2022-09-02 | 许昌北邮万联网络技术有限公司 | Image recognition-based on-site operation and maintenance method and system |
| JP7426870B2 (en) * | 2020-03-25 | 2024-02-02 | 三菱電機株式会社 | Remote maintenance support system, remote maintenance support device, and remote maintenance support device operating device |
| CN111723646B (en) * | 2020-04-24 | 2023-04-18 | 四川科华天府科技有限公司 | Method and device for remotely assisting in maintaining equipment |
| CN114024987A (en) * | 2021-10-08 | 2022-02-08 | 中国能源建设集团广东省电力设计研究院有限公司 | A remote operation and maintenance system for offshore wind farms |
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| CN112018892A (en) * | 2020-09-04 | 2020-12-01 | 南京太司德智能电气有限公司 | Electric power operation and maintenance remote guidance system |
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