CN110049457A - The complaining method and system of short multimedia message, terminal - Google Patents

Abstract

Present disclose provides a kind of complaining methods of short multimedia message, this method comprises: in response to the logical request for checking short multimedia message sent of user, inquiry message is sent to user, to ask the user whether to complain short multimedia message, in response to the request for the short multimedia message of complaint that user sends, the number for sending short multimedia message is obtained, calling information is determined according to the content of number and short multimedia message, calling information is sent to complaint service device.The disclosure additionally provides complaint system, the terminal of a kind of short multimedia message.

Description

Complaint method, system and terminal for short and multimedia messages

technical field

The embodiments of the present disclosure relate to the field of Internet technologies, and in particular, to a complaint method, system, and terminal for short and multimedia messages.

Background technique

With the rapid popularity of mobile phones, although they have brought people a lot of convenience and a rich life, they have also brought new fraudulent means and opportunities to fraudsters. They generally use SMS and MMS (including SMS and MMS), and other mobile services to promote false information, advertising, fraud and other illegal information.

At present, in order to manage SMS and MMS, my country has opened a variety of complaint and reporting mechanisms, such as calling to report to the police, calling or sending messages (such as text messages) to the operator's service center, and has opened the 12321 Network Bad and Information Reporting Acceptance Center . Users can report SMS and MMS messages on the 12321 website. The reporting process includes logging in to the 12321 website, filling in the user's own mobile phone number, the other party's mobile phone number, and the details of the SMS and MMS.

SUMMARY OF THE INVENTION

Embodiments of the present disclosure provide a method, system, and terminal for complaining about short and multimedia messages.

In a first aspect, an embodiment of the present disclosure provides a method for complaining about short and multimedia messages, which is applied to a terminal, including:

In response to the request sent by the user to view the short and multimedia message, send inquiry information to the user to inquire whether the user complains about the short and multimedia message;

In response to a request sent by the user to complain about the short and multimedia message, obtain the number for sending the short and multimedia message;

Determine the complaint information according to the number and the content of the SMS and MMS;

Send the complaint information to the complaint server.

In some embodiments, the determining the complaint information according to the number and the content of the SMS and MMS includes:

Determine the identity of the operator's network according to the number;

The complaint information is generated according to the number, the identifier and the content of the short and multimedia message.

In some embodiments, after determining the complaint information according to the number and the content of the short and multimedia message, the method further includes:

Obtain the public key of the complaint server;

encrypting the complaint information according to the public key;

The sending the complaint information to the complaint server includes:

Send the encrypted complaint information to the complaint server.

In some embodiments, the complaint server includes a 12321 web server and/or an operator web server.

In some embodiments, if the complaint server is a 12321 network server, sending encrypted complaint information to the complaint server, including:

Send the encrypted complaint information to the 12321 network server, so that the 12321 network server can decrypt the encrypted complaint information according to the preset private key, obtain the number, identification and the content of the SMS and MMS, and store all the information. The number and the content of the short and multimedia message are sent to the operator server corresponding to the identifier.

In a second aspect, an embodiment of the present disclosure further provides a terminal, including:

a first sending module, configured to send inquiry information to the user in response to a request sent by the user to view the short and multimedia message, so as to ask the user whether to complain about the short and multimedia message;

an acquisition module, configured to acquire the number for sending the short and multimedia message in response to the request sent by the user to complain about the short and multimedia message;

a determining module, configured to determine the complaint information according to the number and the content of the short and multimedia message;

The first sending module is configured to send the complaint information to the complaint server.

In some embodiments, the determining module is specifically configured to:

Determine the identity of the operator's network according to the number;

The complaint information is generated according to the number, the identifier and the content of the short and multimedia message.

In some embodiments, it also includes:

The obtaining module is further configured to obtain the public key of the complaint server;

an encryption module, configured to encrypt the complaint information according to the public key;

The first sending module is specifically used for:

Send the encrypted complaint information to the complaint server.

In a third aspect, an embodiment of the present disclosure further provides a complaint system for short and multimedia messages, including the terminal described in any of the foregoing embodiments, and a complaint server, wherein the complaint server includes a 12321 network server.

In some embodiments, the 12321 web server includes:

a decryption module, configured to decrypt the encrypted complaint information according to the preset private key in response to the encrypted complaint information sent by the terminal, and obtain the number, identification and content of the short and multimedia message;

The second sending module is configured to send the number and the content of the short and multimedia message to the operator server corresponding to the identifier.

According to the embodiment of the present disclosure, in response to a request sent by a user to view a short and multimedia message, query information is sent to the user to ask the user whether to complain about the short and multimedia message, and in response to a request sent by the user to complain about the short and multimedia message, the user can obtain the information for sending the short and multimedia message. The technical solution of determining the complaint information according to the number and the content of the SMS and MMS, and sending the complaint information to the complaint server, avoids the time-wasting technology in the existing technology that requires the user to log in to the relevant website and fill in the relevant information before making a complaint. However, the technical effects of improving efficiency, saving time, and improving reliability are realized.

Description of drawings

The accompanying drawings are used to provide a further understanding of the embodiments of the present disclosure, and constitute a part of the specification, and together with the embodiments of the present disclosure, they are used to explain the present disclosure, and do not constitute a limitation to the present disclosure. The above and other features and advantages will become more apparent to those skilled in the art by describing detailed example embodiments with reference to the accompanying drawings, in which:

FIG. 1 is a schematic diagram of a complaint method for short and multimedia messages according to an embodiment of the present disclosure;

2 is a schematic diagram of generating complaint information according to an embodiment of the present disclosure;

FIG. 3 is a schematic diagram of a complaint method for short and multimedia messages according to another embodiment of the disclosure;

4 is a schematic diagram of a terminal according to an embodiment of the present disclosure;

FIG. 5 is a schematic diagram of a terminal according to another embodiment of the present disclosure;

6 is a schematic diagram of a 12321 web server according to an embodiment of the present disclosure;

Reference number:

1. First sending module, 2. Obtaining module, 3. Determining module, 4. Encrypting module, 5. Decrypting module, 6. Second sending module.

Detailed ways

In order to make those skilled in the art better understand the technical solutions of the present invention, the method, system and terminal for complaining about short and multimedia messages provided by the present invention are described in detail below with reference to the accompanying drawings.

Example embodiments are described more fully hereinafter with reference to the accompanying drawings, but which may be embodied in different forms and should not be construed as limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.

As used herein, the term "and/or" includes any and all combinations of one or more of the associated listed items.

The terminology used herein is used to describe particular embodiments only and is not intended to limit the present disclosure. As used herein, the singular forms "a" and "the" are intended to include the plural forms as well, unless the context clearly dictates otherwise. It will also be understood that when the terms "comprising" and/or "made of" are used in this specification, the stated features, integers, steps, operations, elements and/or components are specified to be present, but not precluded or Add one or more other features, integers, steps, operations, elements, components, and/or groups thereof.

Embodiments described herein may be described with reference to plan and/or cross-sectional views with the aid of idealized schematic representations of the present disclosure. Accordingly, example illustrations may be modified according to manufacturing techniques and/or tolerances. Therefore, the embodiments are not limited to the embodiments shown in the drawings, but include modifications of configurations formed based on manufacturing processes. Thus, the regions illustrated in the figures have schematic properties and the shapes of regions illustrated in the figures are illustrative of the specific shapes of regions of elements and are not intended to be limiting.

Unless otherwise defined, all terms (including technical and scientific terms) used herein have the same meaning as commonly understood by one of ordinary skill in the art. It will also be understood that terms such as those defined in common dictionaries should be construed as having meanings consistent with their meanings in the context of the related art and the present disclosure, and will not be construed as having idealized or over-formal meanings, unless expressly so limited herein.

According to an aspect of the embodiments of the present disclosure, the embodiments of the present disclosure provide a method for complaining about short and multimedia messages.

Please refer to FIG. 1 . FIG. 1 is a schematic diagram of a complaint method for short and multimedia messages according to an embodiment of the present disclosure.

As shown in Figure 1, the method includes:

S1: The terminal sends inquiry information to the user in response to the request sent by the user to view the short and multimedia messages, so as to inquire whether the user complains about the information of the short and multimedia messages.

The terminal may be a mobile device such as a mobile phone, a notebook computer tablet, a personal digital assistant, etc., or a fixed device such as a desktop computer. A query request consists of a string.

In the prior art, the user complains by calling (different complaint platforms correspond to different numbers), or by logging in to the website corresponding to the complaint platform, logging in to the website, and filling in the user's mobile phone number in order to obtain the verification code, and then enter the verification code after entering the verification code. After entering the code, you can fill in the mobile phone number for sending the SMS and the content of the SMS, and submit it after filling in.

That is to say, in the prior art, complaints about short and multimedia messages are realized mainly by filling in the complaint information about short and multimedia messages by the user.

In this embodiment, a terminal, such as a mobile phone, monitors whether a short and multimedia message is received, and monitors whether the user sends a request for viewing the short and multimedia message to the mobile phone. When it is determined that the user has sent a request for viewing short and multimedia messages, query information is sent to the user.

Specifically, when the mobile phone monitors a short and multimedia message sent to the user. Except in the prior art, the prompt message is displayed on the screen of the mobile phone. It is also possible to let the user know that he has unchecked short and multimedia messages by means of voice broadcast.

When the user learns that there are unchecked short and multimedia messages, the user can check the short and multimedia messages by clicking on the prompt message on the screen. The user can also display the short and multimedia messages on the screen by means of voice, so that the user can view the short and multimedia messages.

Regardless of whether the user clicks the prompt information on the screen to view the short and multimedia messages, or views the short and multimedia messages by voice, the mobile phone will send the inquiry information to the user. There is no need for the user to log in to the website, enter a series of information and other operations, thereby saving the user's time.

Of course, there are at least two ways in which the mobile phone sends the inquiry information to the user. One is by displaying prompt information on the screen. For example, the screen displays "whether to send the complaint message to the complaint server", or directly displays "whether to send the complaint information" and so on. and displays a selection area for "Yes" and "No". The specific prompt information can be set based on the user's needs.

The other is to send voice information to the user by means of voice prompts while displaying the short and multimedia messages. For example, a voice broadcast "whether to send a complaint about the short and multimedia message to the complaint server" and so on.

In some embodiments, Complaint Server 12321 web server and/or operator web server.

Among them, the 12321 network server is the server corresponding to the 12321 Network Bad Information Reporting Center. Operator network servers include: Unicom network server, mobile network server and telecom network server.

S2: The terminal obtains the number for sending the short and multimedia message in response to the request for the complaint short and multimedia message sent by the user.

If the user selects "Yes", or answers "Yes" by voice. That is, the user sends the complaint SMS information to the mobile phone, and the mobile phone obtains the number for sending the SMS.

S3: The terminal determines the complaint information according to the number and the content of the SMS and MMS.

In this embodiment, the mobile phone can obtain the number for sending the SMS and MMS, and automatically determine the complaint information. There is no need for the user to fill in the relevant information, and errors that may be caused by the user filling in are avoided. Thus, the automation of complaint short and multimedia messages is realized, time is saved, and the accuracy rate is improved.

2, in some embodiments, S3 includes:

S3-1: The terminal determines the identifier of the operator's network according to the number.

Among them, the operator network includes the Unicom operator network, the mobile operator network and the telecom operator network. Different operator networks have different identities. For example, the Unicom network is 1, the mobile network is 2, and the telecom network is 3.

According to the number, the operator network to which the number belongs can be determined. For example, the number 13701010101 is the number of the mobile network. Then, the ID of the number is 2.

S3-2: The terminal generates complaint information according to the number, identification and the content of the SMS and MMS.

Of course, the complaint message may include the user's International Mobile Subscriber Identification Number (English full name International Mobile Subscriber Identification Number, English abbreviated as IMSI), the user's mobile phone number, etc.

S4: The terminal sends the complaint information to the complaint server.

If the complaint server selected by the user is the 12321 network server, the mobile phone will send the complaint information to the 12321 network server. If the complaint server selected by the user is the operator's network server, the mobile phone will send the complaint information to the operator's network server.

Of course, if the complaint server selected by the user is the 12321 network server and the operator's network server, the mobile phone will send the complaint information to the 12321 network server and the operator's network server respectively.

In some embodiments, after S3, the further includes:

S04: The terminal obtains the public key of the complaint server.

Among them, the public key is pre-stored in the memory of the mobile phone.

Different complaint servers correspond to different public keys. That is, the public key of the 12321 network server is different from the public key of the operator's network server. Moreover, the public key of the Unicom network server, the public key of the mobile network server and the public key of the telecom network server are also different.

In some embodiments, the complaint server generates a public-private key pair, and then sends the public key to a preset certification center, and the private key is stored locally (ie, the memory of the complaint server). Once the public-private key pair is determined, it is no longer allowed to change.

The mobile phone sends an acquisition request to the certification center to acquire the public key of the complaint server, and stores the acquired public key in its memory.

S05: The terminal encrypts the complaint information according to the public key.

S4 specifically includes: the terminal sends the encrypted complaint information to the complaint server.

In order to have a more in-depth understanding of this embodiment, this embodiment will now be described in detail with reference to specific examples. specifically:

If the complaint server is the 12321 network server, the content of the form 1 (that is, the complaint information) generated by the mobile phone according to the content, number and identification of the SMS and MMS is as follows:

Form 1

User's IMSI IMSI User's mobile number X The number to send the SMS to Y The content of the SMS C logo Z

The mobile phone obtains the public key of the 12321 web server, encrypts Form 1 with the public key of the 12321 web server, and sends the encrypted form to the 12321 web server.

In order to avoid complicated description, the specific steps of sending to the operator's server are not described here.

In some embodiments, if the complaint server is the 12321 web server, the encrypted complaint information is sent to the complaint server, including:

Send the encrypted complaint information to the 12321 network server, so that the 12321 network server can decrypt the encrypted complaint information according to the preset private key, obtain the number, identification and the content of the SMS and MMS, and send the number and the content of the SMS and MMS to the operator server corresponding to the ID.

For details, please refer to FIG. 3 , which is a schematic diagram of a complaint method for short and multimedia messages according to another embodiment of the disclosure.

As shown in Figure 3, the method includes:

S11: In response to the request sent by the user to view the short and multimedia messages, the terminal sends inquiry information to the user to inquire whether the user complains about the information of the short and multimedia messages.

Refer to the description of S1 in the foregoing embodiment, which is not repeated here.

S12: The terminal obtains the number for sending the short and multimedia message in response to the request for the complaint short and multimedia message sent by the user.

Refer to the description of S2 in the foregoing embodiment, which is not repeated here.

S13: The terminal determines the complaint information according to the number and the content of the short and multimedia message.

Among them, S13 includes:

S13-1: The terminal determines the identifier of the operator's network according to the number.

S13-2: The terminal generates complaint information according to the number, identification and content of the short and multimedia message.

Refer to the description of S3 (including S3-1 and S3-2) in the foregoing embodiment, which is not repeated here.

S14: The terminal obtains the public key of the 12321 network server.

Refer to the description of S4 in the above embodiment, which is not repeated here.

S15: The terminal encrypts the complaint information according to the public key of the 12321 network server.

Refer to the description of S5 in the above embodiment, which is not repeated here.

S16: The terminal sends the encrypted complaint information to the 12321 network server.

S17: In response to the encrypted complaint information sent by the terminal, the 12321 network server decrypts the encrypted complaint information according to the preset private key, and obtains the number, identification and content of the short and multimedia message.

In some embodiments, after the 12321 network server receives the complaint information sent by the terminal, it will feed back a message of receiving the complaint information to the terminal.

Among them, decryption is the reverse process of encryption.

If, the encrypted information is: Info1=RSA.pub(IMSI, X, Y, C, Z).

Then the decryption process is: Info=RSA.pri(Info1).

S18: The 12321 network server sends the number and the content of the short and multimedia message to the operator server corresponding to the identifier.

Wherein, if the identifier is 1, the 12321 network server will send the number and SMS to the China Unicom network server.

According to another aspect of the embodiments of the present disclosure, the embodiments of the present disclosure further provide a terminal.

Please refer to FIG. 4 , which is a schematic diagram of a terminal according to an embodiment of the present disclosure.

As shown in Figure 4, the terminal includes:

The first sending module 1 is configured to send inquiry information to the user in response to the request sent by the user to view the short and multimedia message, so as to ask the user whether to complain about the information of the short and multimedia message;

The obtaining module 2 is used for obtaining the number for sending the short and multimedia message in response to the request of the complaint short and multimedia message sent by the user;

Determining module 3, used to determine the complaint information according to the number and the content of the SMS and MMS;

The first sending module 1 is used for sending the complaint information to the complaint server.

In some embodiments, the determining module 3 is specifically used to:

Determine the identity of the operator's network based on the number;

Complaints are generated based on numbers, logos and the content of SMS and MMS.

5, in some embodiments, the terminal further includes:

The obtaining module 2 is also used to obtain the public key of the complaint server;

The encryption module 4 is used to encrypt the complaint information according to the public key;

The first sending module 1 is specifically used for:

Send the encrypted complaint information to the complaint server.

According to another aspect of the embodiment of the present disclosure, the embodiment of the present disclosure further provides a complaint system for short and multimedia messages, the system includes the terminal described in any of the above embodiments, and also includes a complaint server, wherein the complaint server includes the 12321 network server and/or operator network server.

According to another aspect of the embodiment of the present disclosure, the embodiment of the present disclosure further provides a complaint system for short and multimedia messages, the system includes the terminal described in any of the above embodiments, and also includes a complaint server, and the complaint server includes a 12321 network server.

Please refer to FIG. 6 , which is a schematic diagram of a 12321 network server according to an embodiment of the present disclosure.

As shown in Figure 6, the 12321 web server includes:

The decryption module 5 is used for decrypting the encrypted complaint information according to the preset private key in response to the encrypted complaint information sent by the terminal to obtain the number, identification and content of the short and multimedia message;

The second sending module 6 is configured to send the number and the content of the short and multimedia message to the operator server corresponding to the identifier.

Those of ordinary skill in the art can understand that all or some of the steps in the methods disclosed above, functional modules/units in the systems, and devices can be implemented as software, firmware, hardware, and appropriate combinations thereof. In a hardware implementation, the division between functional modules/units mentioned in the above description does not necessarily correspond to the division of physical components; for example, one physical component may have multiple functions, or one function or step may be composed of several physical components Components execute cooperatively. Some or all physical components may be implemented as software executed by a processor, such as a central processing unit, digital signal processor or microprocessor, or as hardware, or as an integrated circuit, such as an application specific integrated circuit . Such software may be distributed on computer-readable media, which may include computer storage media (or non-transitory media) and communication media (or transitory media). As known to those of ordinary skill in the art, the term computer storage media includes both volatile and nonvolatile implemented in any method or technology for storage of information, such as computer readable instructions, data structures, program modules or other data flexible, removable and non-removable media. Computer storage media include, but are not limited to, RAM, ROM, EEPROM, flash memory or other memory technology, CD-ROM, digital versatile disk (DVD) or other optical disk storage, magnetic cartridges, magnetic tape, magnetic disk storage or other magnetic storage devices, or may Any other medium used to store desired information and which can be accessed by a computer. In addition, communication media typically embodies computer readable instructions, data structures, program modules, or other data in a modulated data signal such as a carrier wave or other transport mechanism, and can include any information delivery media, as is well known to those of ordinary skill in the art .

Example embodiments have been disclosed herein, and although specific terms are employed, they are used and should only be construed in a general descriptive sense and not for purposes of limitation. In some instances, it will be apparent to those skilled in the art that features, characteristics and/or elements described in connection with a particular embodiment may be used alone or in combination with other embodiments, unless expressly stated otherwise. Features and/or elements are used in combination. Accordingly, it will be understood by those of ordinary skill in the art that various changes in form and details may be made therein without departing from the scope of the present disclosure as set forth in the appended claims.

Claims (10)

1. a kind of complaining method of short multimedia message, comprising:

In response to the logical request for checking short multimedia message sent of user, Xiang Suoshu user sends inquiry message, to inquire the user Whether the short multimedia message is complained；

In response to the request for the complaint short multimedia message that the user sends, the number for sending the short multimedia message is obtained；

Calling information is determined according to the content of the number and the short multimedia message；

The calling information is sent to complaint service device.

2. according to the method described in claim 1, wherein, the content according to the number and short multimedia message determines the letter of complaint Breath, comprising:

The mark of carrier network is determined according to the number；

The calling information is generated according to the content of the number, the mark and the short multimedia message.

3. according to the method described in claim 2, wherein, being thrown in described determined according to the number and the content of the short multimedia message After telling information, further includes:

Obtain the public key of the complaint service device；

The calling information is encrypted according to the public key；

It is described the calling information is sent to complaint service device to include:

Encrypted calling information is sent to the complaint service device.

4. according to the method described in claim 3, wherein,

The complaint service device includes 12321 network servers and/or carrier network services device.

5. according to the method described in claim 3, wherein, if the complaint service device is 12321 network servers, will add Calling information after close is sent to the complaint service device, comprising:

Encrypted calling information is sent to 12321 network server, so that 12321 network server is according to pre- If private key the encrypted calling information is decrypted, obtain the content of number, mark and short multimedia message, and will be described number Code and the content of the short multimedia message are sent to carrier server corresponding with the mark.

6. a kind of terminal, comprising:

First sending module, in response to the logical request for checking short multimedia message sent of user, Xiang Suoshu user to send inquiry letter Breath, to inquire whether the user complains the short multimedia message；

Module is obtained, the request of the complaint short multimedia message for sending in response to the user obtains and sends the short multimedia message Number；

Determining module, for determining calling information according to the content of the number and the short multimedia message；

First sending module, for the calling information to be sent to complaint service device.

7. terminal according to claim 6, wherein the determining module is specifically used for:

The mark of carrier network is determined according to the number；

The calling information is generated according to the content of the number, the mark and the short multimedia message.

8. terminal according to claim 7, wherein further include:

The acquisition module is also used to, and obtains the public key of the complaint service device；

Encrypting module, for being encrypted according to the public key to the calling information；

First sending module is specifically used for:

Encrypted calling information is sent to the complaint service device.

9. a kind of complaint system of short multimedia message, including the described in any item terminals of claim 6 to 8, further include complaint service device, Wherein, the complaint service device includes 12321 network servers.

10. system according to claim 9, wherein 12321 network server includes:

Deciphering module, the encrypted calling information for sending in response to the terminal add according to preset private key to described Calling information after close is decrypted, and obtains the content of number, mark and short multimedia message；

Second sending module, for the content of the number and the short multimedia message to be sent to operator corresponding with the mark Server.