CN110503785A - Fault handling method, fault treating apparatus and financial self-service equipment - Google Patents
Fault handling method, fault treating apparatus and financial self-service equipment Download PDFInfo
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- CN110503785A CN110503785A CN201810473301.4A CN201810473301A CN110503785A CN 110503785 A CN110503785 A CN 110503785A CN 201810473301 A CN201810473301 A CN 201810473301A CN 110503785 A CN110503785 A CN 110503785A
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/209—Monitoring, auditing or diagnose of functioning of ATMs
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- Finance (AREA)
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Abstract
The present invention relates to financial technology fields, in particular to fault handling method, fault treating apparatus and financial self-service equipment；The fault treating apparatus can be applied in financial self-service equipment, and the fault handling method of the financial self-service equipment can pass through the failure of determining financial self-service equipment, first business unrelated with failure is determined according to failure, and determine the second business related with failure, in the operation interface of financial self-service equipment, operable state is set by the first business, and inoperable state is set by the second business, so, when financial self-service equipment breaks down, second business only related with failure cannot be handled, but first business unrelated with failure still is able to handle, improve the utilization rate and user experience of financial self-service equipment.
Description
Technical field
The present invention relates to financial technology fields, certainly in particular to fault handling method, fault treating apparatus and finance
Help equipment.
Background technique
With the raising of the degree of automation, more and more public places such as bank, market, station are provided with finance self-help
Equipment, such as: automatic teller machine, coin deposit the machine of converting etc., people can be managed something individually by the equipment coin, bank note access or
Exchange cost saved time and manpower, facilitate people's lives.When Arbitrary Fault occurs for financial self-service equipment
When, financial self-service equipment enters service mode, wherein complete machine function can not when financial self-service equipment is in service mode
With, it is necessary to it waits staff scene investigation and financial self-service equipment can just continue to use after eliminating the fault, therefore, the relevant technologies
In financial self-service equipment there are problems that occur Arbitrary Fault when with per family can not transacting business, utilization rate of equipment and installations is low, user
It is poor to experience.
Summary of the invention
The first purpose of this invention is to provide a kind of fault handling method, and financial self-service equipment can be made to occur
When failure, business relevant to failure cannot be handled, but can continue to handle with the incoherent business of failure, improve finance
The utilization rate and user experience of self-service device.
Second object of the present invention is to provide a kind of fault treating apparatus, and financial self-service equipment can be made to occur
When failure, business relevant to failure cannot be handled, but can continue to handle with the incoherent business of failure, improve finance
The utilization rate and user experience of self-service device.
Third object of the present invention is to provide a kind of financial self-service equipment, related to failure when it breaks down
Business cannot handle, but can continue to handle with the incoherent business of failure, improve the utilization rate of financial self-service equipment
And user experience.
The embodiment of the present invention is achieved through the following technical solutions:
A kind of fault handling method, comprising: determine the failure of financial self-service equipment；It is unrelated with failure according to failure determination
First business, and the second business related with failure is determined according to failure；In the operation interface of financial self-service equipment, by first
Business is set as operable state, and sets inoperable state for the second business.
Preferably, the second business related with failure is determined according to failure, specifically included: obtained financial self-service equipment and prestore
Failure and business mapping table, retrieve failure and business mapping table and determination the second business related with failure.
Preferably, first business unrelated with failure is determined according to failure, is specifically included: being obtained financial self-service equipment and is prestored
Whole business, by whole business the second business exclude after remaining business be determined as first business unrelated with failure.
Preferably, in the operation interface of financial self-service equipment, operable state is set by the first business, and by the second industry
Business is set as inoperable state, specifically includes: in the operation interface of financial self-service equipment, by the order input port of the first business
It is set as operable state, sets inoperable state for the order input port of the second business；Wherein, by the life of the second business
It enables input port be set as inoperable state, specifically includes: setting gray display and not for the order input port of the second business
Can clicking operation, or hide the second business order input port.
A kind of fault treating apparatus is used for financial self-service equipment, comprising: the first determination module, for determining finance self-help
The failure of equipment；Second determination module and third determination module, the second determination module are used for unrelated with failure according to failure determination
The first business, third determination module is used to determine related with failure the second business according to failure；Execution module, in gold
The operation interface for melting self-service device sets operable state for the first business, and sets inoperable shape for the second business
State.
Preferably, further includes: module is obtained, for obtaining the failure and business corresponding relationship that financial self-service equipment prestores
Table；Third determination module is specifically used for: retrieval, which obtains the failure of module acquisition with business mapping table, and determination is with failure has
The second business closed.
Preferably, the second determination module is specifically used for: whole business that financial self-service equipment prestores is obtained, by whole industry
Remaining business is determined as first business unrelated with failure after the second business in business excludes.
A kind of financial self-service equipment, comprising: body, and it is set to the controller and detection device of body, detection device
For detecting whether financial self-service equipment breaks down；Controller is used for the detection signal of receiving detection device output, and root
The failure that financial self-service equipment occurs is determined according to detection signal, and first business unrelated with failure is determined further according to failure, and
The second business related with failure is determined according to failure, and then in the operation interface of financial self-service equipment, the first business is arranged
For operable state, and inoperable state is set by the second business.
Preferably, financial self-service equipment further includes cash treatment, and detection device includes multiple sensors, multiple sensings
Device is for detecting whether cash treatment breaks down；Controller is used to receive multiple signals of multiple sensor outputs, and
The failure that financial self-service equipment occurs is determined according to multiple signals.
Preferably, further includes: memory, for storing failure and business mapping table and storing financial self-service equipment
Whole business；The second business related with failure is determined according to failure, is specifically included: obtaining the failure and industry stored in memory
Business mapping table, retrieval failure and business mapping table and determination the second business related with failure；It is determined according to failure
First business unrelated with failure, specifically includes: whole business of memory storage is obtained, by the second business in whole business
Remaining business is determined as first business unrelated with failure after exclusion.
The beneficial effect of the fault handling method of the embodiment of the present invention, fault treating apparatus and financial self-service equipment is:
Fault handling method provided in an embodiment of the present invention, when financial self-service equipment breaks down, determining respectively and event
Hinder unrelated the first business and the second business related with failure, then operable state is set by the first business, by second
Business is set as inoperable state, i.e., the second business related with failure cannot continue to handle industry because of the generation of failure
Business, but first business unrelated with failure can continue to handle, so, so that it may solve financial self-service equipment once sending out
The problem of raw failure, user cannot handle any business with faulty equipment, improve the utilization rate and use of financial self-service equipment
The experience at family.
Fault treating apparatus provided in an embodiment of the present invention, when financial self-service equipment breaks down, the first determination module
It can determine failure, then the second determination module determines first business unrelated with failure, the determination of third determination module and failure
Related second business, then the first business is set operable state by execution module, and the second business is set as to grasp
Make state, i.e., the second business related with failure cannot continue transacting business because of the generation of failure, but unrelated with failure
The first business can continue to handle, so, so that it may solve financial self-service equipment and once break down, user cannot
The problem of handling any business with faulty equipment improves the utilization rate of financial self-service equipment and the experience of user.
Financial self-service equipment provided in an embodiment of the present invention can detect whether it breaks down using detection device, so
Controller is capable of the detection signal of receiving detection device output afterwards, and according to detection signal determining failure, then determining and failure
Unrelated the first business and the second business related with failure, and operable state is set by the first business, by the second business
Being set as inoperable state, i.e., the second business related with failure cannot continue transacting business because of the generation of failure, but
It is that first business unrelated with failure can continue to handle, so, so that it may solve financial self-service equipment and event once occurs
Barrier, the problem of user cannot handle any business with faulty equipment, improve utilization rate and the user of financial self-service equipment
Experience.
Detailed description of the invention
In order to illustrate the technical solution of the embodiments of the present invention more clearly, below will be to needed in the embodiment attached
Figure is briefly described, it should be understood that the following drawings illustrates only certain embodiments of the present invention, therefore is not construed as pair
The restriction of range for those of ordinary skill in the art without creative efforts, can also be according to this
A little attached drawings obtain other relevant attached drawings.
Fig. 1 is the first module composition schematic diagram of financial self-service equipment in the embodiment of the present invention；
Fig. 2 is the structural schematic diagram of financial self-service equipment in the embodiment of the present invention；
Fig. 3 a is the operation interface that display screen is shown when financial self-service equipment is in normal condition in the embodiment of the present invention
Schematic diagram；
Fig. 3 b is that financial self-service equipment display screen when loose coins case occurs and lacks coin failure is shown in the embodiment of the present invention
Operation interface schematic diagram；
Fig. 4 is the second module composition schematic diagram of financial self-service equipment in the embodiment of the present invention；
Fig. 5 is the first module composition schematic diagram of fault treating apparatus in the embodiment of the present invention；
Fig. 6 is the second module composition schematic diagram of fault treating apparatus in the embodiment of the present invention；
Fig. 7 is the flow chart of fault handling method in the embodiment of the present invention.
Icon: 1- financial self-service equipment；10- body；11- controller；12- output device；13- input unit；14- cash
Processing unit；15- detection device；151- sensor；16- memory；121- display screen；131- keyboard；132- bank card card reading
Device；3- loose coins entrance；4- back-note feeder；5- note outlet；6- coin rolls out mouth；2- fault treating apparatus；201-
One determination module；The second determination module of 202-；203- third determination module；204- execution module；205- obtains module.
Specific embodiment
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with attached drawing, to the present invention
Technical solution in embodiment carries out clear, complete description.Obviously, described embodiment is that a part of the invention is implemented
Example, instead of all the embodiments.
Therefore, the model of claimed invention is not intended to limit to the detailed description of the embodiment of the present invention below
It encloses, but is merely representative of section Example of the invention.Based on the embodiments of the present invention, those of ordinary skill in the art are not having
Every other embodiment obtained under the premise of creative work is made, shall fall within the protection scope of the present invention.
It should be noted that in the absence of conflict, the feature and technology in embodiment and embodiment in the present invention
Scheme can be combined with each other.
It should also be noted that similar label and letter indicate similar terms in following attached drawing, therefore, once a certain Xiang Yi
It is defined in a attached drawing, does not then need that it is further defined and explained in subsequent attached drawing.
Fig. 1 is the first module composition schematic diagram of financial self-service equipment 1 in the embodiment of the present invention；Fig. 2 is that the present invention is implemented
The structural schematic diagram of financial self-service equipment 1 in example；Referring to Fig.1 and 2, the present embodiment provides a kind of financial self-service equipment 1,
It is controller 11, detection device 15, defeated including body 10, controller 11, detection device 15, output device 12 and input unit 13
Device 12 and input unit 13 are all set in body 10 out, and output device 12 is set to the front panel of body 10 and (does not mark in figure
Show).Output device 12 in the present embodiment includes display screen 121, which is set to the front panel of body 10, is shown
Screen 121 is for showing text, picture or animation etc., and to export operation information to user, the display screen 121 in the present embodiment is touching
Display screen is touched, optionally, in other embodiments, display screen 121 can also be non-tactile display screen.Above-mentioned input unit 13 is used
Input unit 13 in the control command for receiving user's input, the present embodiment includes keyboard 131 and bank's card reader 132,
And the input unit 13 in the present embodiment can also include the above-mentioned touch display screen as output device 12, when user is to touch
When showing that the order input entrance of screen display is clicked or pressed, input unit 13 can receive the control life of user's input
It enables；Optionally, in other embodiments, input unit 13 can also include mouse (not shown).
For above-mentioned detection device 15 for detecting whether financial self-service equipment 1 breaks down, controller 11 can receive detection
The detection signal that device 15 exports, and the failure that financial self-service equipment 1 occurs, then root are determined according to the detection signal received
First business unrelated with failure is determined according to failure, and the second business related with failure is determined according to failure, then in gold
The operation interface for melting self-service device 1 sets operable state for the first business, and sets inoperable shape for the second business
State；In detail, 121 operation display interface of display screen in the present embodiment, i.e., when an error occurs display screen 121 will with failure without
The first business closed is shown as operable state, and the second business related with failure is shown as inoperable state；Further
Ground sets the life that operable state is specially the first business for showing display screen 121 for the first business in the present embodiment
Input port is enabled to be set as operable state, setting inoperable state for the second business is specially that the order of the second business is defeated
Entrance is set as inoperable state, further specifically, the order input port for the second business that display screen 121 is shown is arranged
For gray display and can not clicking operation optionally in other embodiments, the order input port of the second business can also be hidden
(as shown in Figure 3a and Figure 3b shows).
Fig. 3 a is the operation interface that display screen is shown when financial self-service equipment is in normal condition in the embodiment of the present invention
Schematic diagram, as shown in Figure 3a, when financial self-service equipment is in normal condition, controller 11 controls display screen 121 in operation interface
The order input entrance for all business that upper display financial self-service equipment 1 can be handled, the order input entrance of every kind of business are equal
For can input state, specifically, the business that financial self-service equipment 1 can be handled includes banknote change loose coins business, bank note
Coins charge banknotes volume business, bank card, which exchange loose coins business, bank card coins charge banknotes roll up business, bank note is whole converts zero business, paper
Coin zero converts whole business, coin exchange bank note business and coin and deposits bank card business, and the order input entrance of every kind of business is
Button, user can handle the business by clicking the corresponding button of every kind of business.Fig. 3 b be the embodiment of the present invention in finance from
The schematic diagram of the equipment operation interface that display screen is shown when loose coins case occurs and lacks coin failure is helped to work as gold as shown in Figure 3b
Melt self-service device loose coins case occur lack coin failure when, controller 11 control display screen 121 will paper related with the failure
The order input entrance that currency exchange loose coins business and bank card exchange loose coins business is shown as inoperable state, will
The order input entrance for other business that, financial self-service equipment unrelated with the failure can be handled is set as operable state,
Wherein, banknote change loose coins business and bank card are exchanged loose coins business by control display screen 121 by controller 11
Corresponding button is hidden to realize and set inoperable state for the corresponding order input entrance of the business.
Fig. 4 is the second module composition schematic diagram of financial self-service equipment 1 in the embodiment of the present invention；Further, it please refers to
Fig. 4, the financial self-service equipment 1 in the present embodiment further includes cash treatment 14, and above-mentioned detection device 15 further includes multiple biographies
Sensor 151, for multiple sensors 151 for detecting whether cash treatment 14 breaks down, controller 11 is multiple for receiving
Multiple signals that sensor 151 exports, and the failure that financial self-service equipment 1 occurs is determined according to multiple signals；In detail, cash
Processing unit 14 can be used to complete banknote change loose coins business, banknote change coin rolls up business, bank card exchange is scattered hard
Coin business, bank card coins charge banknotes volume business, bank note is whole to convert zero business, bank note zero converts whole business, coin exchange bank note business with
And coin deposits the processing of at least one of bank card business cash, further, banknote change coin business further includes that bank note is converted
Loose coins business and banknote change coin volume business are changed, cash treatment 14 may include multiple hardware modules, such as: it uses
In the loose coins entrance 3 of reception loose coins or output loose coins, the back-note feeder 4 for receiving bank note, for defeated
The note outlet 5 of bank note and the coin for exporting coin volume roll out mouth 6 out, and be set to paper money box inside body 10,
Loose coins case and coin roll up case, and are connected to the loose coins transfer passage of loose coins entrance 3 and loose coins case, connect
Logical back-note feeder 4 and the first bank note transfer passage of paper money box, the second bank note conveying for be connected to note outlet 5 and paper money box are led to
Road, connection coin roll out the coin volume transfer passage of mouth 6 and coin volume case, and cash treatment 14 can also include: to be set to
Loose coins conveying mechanism and coin recognizing method mechanism in loose coins transfer passage are set in the first bank note transfer passage
First bank note conveying mechanism and paper money recognition mechanism, the second bank note conveying mechanism being set in the second bank note transfer passage, with
And the coin being set in coin volume transfer passage rolls up conveying mechanism, the bank note Ru Bi mechanism being set at back-note feeder 4, setting
Bank note Currency output mechanism at note outlet 5, the first loose coins aggregation separating mechanism being set at loose coins entrance 3
Currency output mechanism is rolled up with the coin that coin rolls out at mouth 6 is set to；Further, cash treatment 14 includes at least one bank note
Case and the bank note aggregation separating mechanism being set at the paper money box entrance and at least one loose coins case and it is set to this
The second loose coins aggregation separating mechanism and at least one coin at loose coins case entrance roll up case and are set to this firmly
The coin that coin rolls up case exit rolls up separating mechanism.Optionally, multiple paper money boxes, multiple scattered are provided in financial self-service equipment 1
Coin box and multiple coins roll up case, and each paper money box is used to store a kind of bank note of denomination, and each loose coins case is for storing
A kind of coin of denomination, each coin volume case are used to store a kind of coin volume of denomination, and cash treatment 14 includes multiple paper
Coin aggregation separating mechanism, multiple second loose coins aggregation separating mechanisms and multiple coins roll up separating mechanism, wherein each bank note
It is provided with a bank note aggregation separating mechanism at the entrance of case, is provided with one second at the entrance of each loose coins case
Loose coins aggregation separating mechanism, the exit of each coin volume case are provided with a coin volume separating mechanism；In the present embodiment
Detection device 15 include multiple detection components, each detection components are corresponding with a hardware module of cash treatment 14,
That is whether the hardware module that a detection components can be used in detecting in cash treatment 14 breaks down, wherein every
A detection components include at least one sensor 151, and the sensor 151 of each detection components is for detecting corresponding hardware
Whether the state of component or bank note or coin in module is abnormal, and sends detection signal to controller 11, to make to control
Device 11 processed determines the corresponding hardware of the detection components according to the detection signal that each sensor 151 in each detection components exports
Whether module breaks down, so that it is determined that the failure that financial self-service equipment 1 occurs, such as: it is corresponding with loose coins conveying mechanism
Detection components sensor 151 can be used to detect loose coins conveying mechanism conveying coin during card coin whether occurs, with
The sensor 151 of the corresponding detection components of bank note Ru Bi mechanism can be used to detect the bank note Ru Bi mechanism at back-note feeder 4 for paper
Whether the bank note at coin entrance 4 occurs card coin when being sent into the first bank note transfer passage, detection components corresponding with paper money box
Sensor 151 can be used to detect whether the bank note in paper money box by sky or will to expire, detection components corresponding with loose coins case
Sensor 151 can be used to detect the coin in loose coins case whether will be empty or will be full etc..
Please continue to refer to Fig. 4, the financial self-service equipment 1 of the present embodiment further includes memory 16, and memory 16 can be used in
It stores failure and business mapping table and stores whole business of financial self-service equipment 1；Failure and business in the present embodiment
Content in mapping table includes the hardware module title, failure and the second industry relevant to failure of cash treatment 14
Business；When financial self-service equipment 1 breaks down, controller 11 can obtain the failure stored in memory 16 pass corresponding with business
Be table, and according in table content and failure determine related with the failure the second business, controller 11 can also obtain storage
Whole business that device 16 stores, remaining business is determined as unrelated with failure after then excluding the second business in whole business
The first business.
Further, in this embodiment failure and business mapping table in content further include and failure correspond
Failure identification, controller 11 can use failure identification label occur failure, such as: the first bill transfer mechanism bank note
The failure identification of Shi Fasheng card coin failure is that when handling coin card coin failure occurs for the 11, second loose coins aggregation separating mechanism
It is 13 that failure identification, which is 12, the failure identification of coin failure is lacked in loose coins case, the rear cover abnormal opening failure of loose coins case
Failure identification be 14 etc.；Still further, 11 receiving sensor 151 of controller is defeated when financial self-service equipment 1 breaks down
Failure is determined after the detection signal haveing, and then can be exported according to the failure and the control of business mapping table that memory 16 stores
Device 12 exports the title of failure identification corresponding with failure and/or failure, in order to maintenance personnel's debugging.
Still further, the failure in the present embodiment and the content in business mapping table further include fault message, this
The details of failure and business mapping table in embodiment can be as shown in table 1:
Table 1
Financial self-service equipment 1 provided in an embodiment of the present invention, controller 11 are capable of the detection of the output of receiving detection device 15
Signal, so that the failure that financial self-service equipment 1 occurs is determined according to detection signal, it is unrelated with the failure further according to failure determination
First business, and incited somebody to action according to failure determination the second business related with the failure, and in the operation interface of financial self-service equipment 1
First business is set as operable state, inoperable state is set by the second business, so, in financial self-service equipment
1 when breaking down, and business relevant to failure cannot be handled, but can continue to handle with the incoherent business of failure, improves
The utilization rate and user experience of financial self-service equipment 1.
Fig. 5 is the first module composition schematic diagram of fault treating apparatus 2 in the embodiment of the present invention；Referring to figure 5., this implementation
Example provides a kind of fault treating apparatus 2, can be applied to financial self-service equipment 1, it is preferred that the fault treating apparatus 2 can be with
It is integrated in inside the controller 11 of financial self-service equipment 1 comprising the first determination module 201, the second determination module 202, third
Determination module 203 and execution module 204；Wherein, the first determination module 201 is used to determine the failure of financial self-service equipment 1, second
Determination module 202 is used to determine first business unrelated with failure according to failure, and third determination module 203 is used for true according to failure
Fixed the second business related with failure, execution module 204 are used for the operation interface in financial self-service equipment 1, the first business are set
It is set to operable state, and sets inoperable state for the second business.The gold that above-mentioned first determination module 201 can determine
Paper jam, the separation of the second loose coins aggregation occur when including the first bill transfer mechanism bank note for the failure for melting self-service device 1
Mechanism occurs card coin, lacks coin and the rear cover abnormal opening of loose coins case etc. in loose coins case when handling coin.
Fig. 6 is the second module composition schematic diagram of fault treating apparatus 2 in the embodiment of the present invention；Further, it please refers to
Fig. 6, the fault treating apparatus 2 of the present embodiment further include obtaining module 205, the failure prestored for obtaining financial self-service equipment 1
With business mapping table；Above-mentioned third determination module 203 is specifically used for retrieval and obtains the failure and business pair that module 205 obtains
Answer relation table and determination the second business related with failure, such as: the failure of financial self-service equipment 1 is the first bank note conveying mechanism
Card coin, the retrieval of third determination module 203 obtain the failure and business mapping table that module 205 obtains, determination and the first bank note
Corresponding second business of this failure of conveying mechanism card coin includes banknote change coin business, bank note is whole converts zero business, bank note zero
It converts whole business and bank note deposits bank card business.
Above-mentioned second determination module 202 is specifically used for obtaining whole business that financial self-service equipment 1 prestores, by whole business
In the second business exclude after remaining business be determined as first business unrelated with failure, such as: the event of financial self-service equipment 1
Barrier is the first bank note conveying mechanism card coin, and the failure that the retrieval acquisition module 205 of third determination module 203 obtains is corresponding with business to close
It is table, determines that the second business corresponding with first bank note conveying mechanism card this failure of coin includes banknote change coin business, paper
Coin is whole to convert zero business, bank note zero converts whole business and bank note deposits bank card business, and first business unrelated with failure can wrap
Include: coin exchange bank note business, coin deposit bank card business and bank card coins charge banknotes business.
Above-mentioned execution module 204 specifically can be used for the operation interface in financial self-service equipment 1, by the order of the first business
Input port is set as operable state, sets inoperable state for the order input port of the second business, wherein by the second industry
It can also include setting the order input port of the second business to ash that the order input port of business, which is set as inoperable state specifically,
Color and can not clicking operation, or hide the second business order input port.
Fault treating apparatus 2 provided in an embodiment of the present invention can determine unrelated with failure in the second determination module 202
The first business and after third determination module 203 determined the second business related with failure, using execution module 204 in gold
The first business is set operable state by the operation interface for melting self-service device 1, and sets inoperable shape for the second business
State, so, it will be able to when financial self-service equipment 1 breaks down, prevent business related with failure from handling, but with
The unrelated business of failure can continue to handle, and improve the utilization rate and user experience of financial self-service equipment 1.
Fig. 7 is the flow chart of fault handling method in the embodiment of the present invention；Fig. 7 is please referred to, the present embodiment additionally provides one
Kind fault handling method, can be applied to financial self-service equipment 1, this method comprises:
S100: the failure of financial self-service equipment 1 is determined.
Financial self-service equipment 1 can also detect the event of financial self-service equipment 1 by being set to the detection device 15 of body 10
Paper jam, the second loose coins aggregation occur when the failure of financial self-service equipment 1 includes the first bill transfer mechanism bank note for barrier
Separating mechanism occurs card coin, lacks coin and the rear cover abnormal opening of loose coins case etc. in loose coins case when handling coin.
In detail, multiple detection components in detection device 15 detect the more of cash treatment 14 by sensor 151
Whether a hardware module breaks down, and issues detection signal to controller 11 using the sensor 151 of each detection components,
Controller 11 can determine the failure that financial self-service equipment 1 occurs after receiving detection signal, such as: when controller 11 connects
Receive it is corresponding with loose coins case for detect loose coins case whether lack coin detection components sensor 151 export it is scattered
When coin box lacks the detection signal of coin, determine that loose coins case occurs to lack coin failure；When controller 11 receives and loose coins
Whether the sensor 151 of the detection components of abnormal opening exports loose coins to the corresponding rear cover for detecting loose coins case of case
When the detection signal of the rear cover abnormal opening of case, determine that rear cover abnormal opening failure occurs for loose coins case.
Further, in the present embodiment, determine that finance self-help is set by the first determination module 201 of fault treating apparatus 2
Standby 1 failure occurred.
S200: determining first business unrelated with failure according to failure, and according to failure determination related with failure the
Two business.
In detail, it determines that the second business related with failure specifically includes in the present embodiment and obtains financial self-service equipment 1 in advance
The failure and business mapping table deposited, retrieve failure and business mapping table and determination the second business related with failure；
In the present embodiment, according to failure determine first business unrelated with failure specifically include acquisition financial self-service equipment 1 prestore it is complete
Portion's business, it is remaining after the second business in whole business is excluded to be determined as first business unrelated with failure.
Faulty and business mapping table and finance are stored in the memory 16 of the financial self-service equipment 1 of the present embodiment certainly
The whole business for helping equipment 1, when financial self-service equipment 1 breaks down, what controller 11 can store in search memory 16
Failure and business mapping table and determination the second business related with the failure, controller 11 can also be in search memories 16
Whole business of storage, remaining business is determined as first industry unrelated with failure after the second business in whole business is excluded
Business.
Further, in this embodiment failure and business mapping table and whole business are obtained by acquisition module 205,
It is retrieved by third determination module 203 and obtains the failure that obtains of module 205 and business mapping table and determination is related with failure
Second business is obtained whole business of financial self-service equipment 1 by the second determination module 202, by the second business in whole business
Remaining business is determined as first business unrelated with failure after exclusion.
S300: in the operation interface of financial self-service equipment 1, setting operable state for the first business, and by the second industry
Business is set as inoperable state.
In the present embodiment, in the operation interface of financial self-service equipment 1, operable state is set by the first business, and will
Second business is set as inoperable state, specifically includes: in the operation interface of financial self-service equipment 1, by the life of the first business
It enables input port be set as operable state, sets inoperable state for the order input port of the second business；Wherein, by second
The order input port of business is set as inoperable state, specifically includes: setting grey for the order input port of the second business
Display and can not clicking operation, or hide the second business order input port.In detail, in the present embodiment, finance self-help
The operation display interface on display screen 121 of equipment 1, when financial self-service equipment 1 breaks down, display screen 121 is shown with
The order input port of the first unrelated business of failure is operable state, related with failure that display screen 121 is shown
The order input port of two business shows grey and can not click, or directly hides and do not show.
Further, in this embodiment by execution module 204 financial self-service equipment 1 operation interface, by the first business
It is set as operable state, and sets inoperable state for the second business.
Fault handling method provided in an embodiment of the present invention, handle financial self-service equipment 1 failure when, can will with therefore
Hinder the first unrelated business and be set as operable state, sets inoperable state for the second business related with failure,
So, when financial self-service equipment 1 breaks down, business only related with failure cannot be handled, unrelated with failure
Business can continue to handle, and improve the utilization rate and user experience of financial self-service equipment 1.
In conclusion the fault handling method of the embodiment of the present invention, fault treating apparatus and financial self-service equipment it is beneficial
Effect is:
Fault handling method provided in an embodiment of the present invention, when financial self-service equipment breaks down, determining respectively and event
Hinder unrelated the first business and the second business related with failure, then operable state is set by the first business, by second
Business is set as inoperable state, i.e., the second business related with failure cannot continue to handle industry because of the generation of failure
Business, but first business unrelated with failure can continue to handle, so, so that it may solve financial self-service equipment once sending out
The problem of raw failure, user cannot handle any business with faulty equipment, improve the utilization rate and use of financial self-service equipment
The experience at family.
Fault treating apparatus provided in an embodiment of the present invention, when financial self-service equipment breaks down, the first determination module
It can determine failure, then the second determination module determines first business unrelated with failure, the determination of third determination module and failure
Related second business, then the first business is set operable state by execution module, and the second business is set as to grasp
Make state, i.e., the second business related with failure cannot continue transacting business because of the generation of failure, but unrelated with failure
The first business can continue to handle, so, so that it may solve financial self-service equipment and once break down, user cannot
The problem of handling any business with faulty equipment improves the utilization rate of financial self-service equipment and the experience of user.
Financial self-service equipment provided in an embodiment of the present invention can detect whether it breaks down using detection device, so
Controller is capable of the detection signal of receiving detection device output afterwards, and determines failure, then determining and failure according to detection signal
Unrelated the first business and the second business related with failure, and operable state is set by the first business, by the second business
Being set as inoperable state, i.e., the second business related with failure cannot continue transacting business because of the generation of failure, but
It is that first business unrelated with failure can continue to handle, so, so that it may solve financial self-service equipment and event once occurs
Barrier, the problem of user cannot handle any business with faulty equipment, improve utilization rate and the user of financial self-service equipment
Experience.
The foregoing is only a preferred embodiment of the present invention, is not intended to restrict the invention, for the skill of this field
For art personnel, the invention may be variously modified and varied.All within the spirits and principles of the present invention, made any to repair
Change, equivalent replacement, improvement etc., should all be included in the protection scope of the present invention.
Claims (10)
1. a kind of fault handling method is used for financial self-service equipment characterized by comprising
Determine the failure of financial self-service equipment；
First business unrelated with the failure is determined according to the failure, and determines have with the failure according to the failure
The second business closed；
In the operation interface of the financial self-service equipment, operable state is set by first business, and by described second
Business is set as inoperable state.
2. fault handling method according to claim 1, it is characterised in that:
The second business related with the failure is determined according to the failure, specifically includes: it is pre- to obtain the financial self-service equipment
The failure and business mapping table deposited, retrieve the failure and business mapping table and determination institute related with the failure
State the second business.
3. fault handling method according to claim 2, it is characterised in that:
First business unrelated with the failure is determined according to the failure, specifically includes: it is pre- to obtain the financial self-service equipment
The whole business deposited, after second business in whole business is excluded remaining business be determined as with the failure without
First business closed.
4. fault handling method according to claim 1, it is characterised in that:
In the operation interface of the financial self-service equipment, operable state is set by first business, and by described second
Business is set as inoperable state, specifically includes: in the operation interface of the financial self-service equipment, by first business
Order input port is set as operable state, sets inoperable state for the order input port of second business；Wherein,
Inoperable state is set by the order input port of second business, is specifically included: the order of second business is defeated
Entrance be set as gray display and can not clicking operation, or hide the order input port of second business.
5. a kind of fault treating apparatus is used for financial self-service equipment characterized by comprising
First determination module, for determining the failure of the financial self-service equipment；
Second determination module and third determination module, second determination module are used for according to failure determination and the failure
The first unrelated business, the third determination module are used to determine the second business related with the failure according to the failure；
Execution module sets operable state for first business for the operation interface in the financial self-service equipment,
And inoperable state is set by second business.
6. fault treating apparatus according to claim 5, which is characterized in that further include:
Module is obtained, for obtaining the failure and business mapping table that the financial self-service equipment prestores；The third determines
Module is specifically used for: retrieval is described obtain that module obtains the failure is with business mapping table and determination is with the failure has
Second business closed.
7. fault treating apparatus according to claim 6, it is characterised in that:
Second determination module, is specifically used for: whole business that the financial self-service equipment prestores is obtained, by whole industry
Remaining business is determined as first business unrelated with the failure after second business in business excludes.
8. a kind of financial self-service equipment characterized by comprising body, and it is set to controller and the detection of the body
Device,
The detection device is for detecting whether the financial self-service equipment breaks down；
The controller is used to receive the detection signal of the detection device output, and according to detection signal determination
The failure that financial self-service equipment occurs determines first business unrelated with the failure, Yi Jigen further according to the failure
The second business related with the failure is determined according to the failure, then in the operation interface of the financial self-service equipment, by institute
It states the first business and is set as operable state, and set inoperable state for second business.
9. financial self-service equipment according to claim 8, which is characterized in that the financial self-service equipment further includes at cash
Device is managed, the detection device includes multiple sensors, and whether the multiple sensor is for detecting the cash treatment
It breaks down；The controller is used to receive multiple signals of the multiple sensor output, and true according to the multiple signal
The failure that the fixed financial self-service equipment occurs.
10. financial self-service equipment according to claim 8, which is characterized in that further include:
Memory, for storing whole business of failure and business mapping table and the storage financial self-service equipment；
Related with the failure the second business is determined according to the failure, specifically include: obtaining and store in the memory
The failure and business mapping table retrieve the failure and business mapping table and determination related with the failure the
Two business；
First business unrelated with the failure is determined according to the failure, is specifically included: obtaining the institute of the memory storage
Whole business are stated, remaining business is determined as unrelated with the failure after second business in whole business is excluded
First business.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810473301.4A CN110503785A (en) | 2018-05-16 | 2018-05-16 | Fault handling method, fault treating apparatus and financial self-service equipment |
| PCT/CN2019/085797 WO2019218892A1 (en) | 2018-05-16 | 2019-05-07 | Fault processing method, fault processing apparatus, and financial self-service device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810473301.4A CN110503785A (en) | 2018-05-16 | 2018-05-16 | Fault handling method, fault treating apparatus and financial self-service equipment |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN110503785A true CN110503785A (en) | 2019-11-26 |
Family
ID=68539472
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810473301.4A Pending CN110503785A (en) | 2018-05-16 | 2018-05-16 | Fault handling method, fault treating apparatus and financial self-service equipment |
Country Status (2)
| Country | Link |
|---|---|
| CN (1) | CN110503785A (en) |
| WO (1) | WO2019218892A1 (en) |
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| CN111476939A (en) * | 2020-04-09 | 2020-07-31 | 中国银行股份有限公司 | Bank self-service terminal equipment, system and money exchanging method |
| CN111784939A (en) * | 2020-06-08 | 2020-10-16 | 深圳怡化电脑股份有限公司 | Electrical control system and self-service financial equipment |
| CN111932799A (en) * | 2020-08-19 | 2020-11-13 | 中国银行股份有限公司 | Emergency processing method and device for self-service equipment of bank outlets |
| CN114783121A (en) * | 2022-04-13 | 2022-07-22 | 中国银行股份有限公司 | Fault processing method and device for self-service equipment, equipment and readable storage medium |
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Also Published As
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| WO2019218892A1 (en) | 2019-11-21 |
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Application publication date: 20191126 |
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