CN111405224A - Online interactive control method, device, storage medium and electronic device - Google Patents

Abstract

The embodiment of the application discloses an online interaction control method, an online interaction control device, a storage medium and electronic equipment, and belongs to the field of online education. The method comprises the following steps: after the server monitors a first instruction in a network classroom, wherein the first instruction indicates the end or stop of a course in the network classroom, the network classroom comprises at least one user terminal, the server adds at least one service terminal into the network classroom, establishes video communication connection between the at least one user terminal and the at least one service terminal, and sends service content data to the at least one user terminal, and the service content data is used for being displayed on an interface of the at least one user terminal.

Description

Online interactive control method, device, storage medium and electronic device

technical field

The present application relates to the field of online education, and in particular, to an online interactive control method, device, storage medium and electronic device.

Background technique

With the development of the Internet, the online education model has become more and more mature. Due to the advantages of flexible class time and location, more and more users adopt online education to learn. When the staff who set up online courses communicates with users, for example: platform teachers or "class teachers" and other staff communicate with users (parents or students), service return visits, or service communication after the trial class ends (such as selling courses, In related technologies, communication can only be completed by means of telephone return visits or WeChat, which has the problem of poor communication timeliness, especially when the objects to be communicated are overseas users, which will cause poor communication effects.

SUMMARY OF THE INVENTION

The embodiments of the present application provide an online interactive control method, device, storage medium, and electronic device, which can solve the problem of poor timeliness in communication by means of telephone return visits, and improve the communication experience of users. The technical solution is as follows:

In a first aspect, an embodiment of the present application provides an online interactive control method, the method includes:

The first instruction in the online classroom is monitored; wherein, the first instruction indicates the end or stop of the course in the online classroom, and the online classroom includes at least one user terminal;

adding at least one service terminal to the network classroom, and establishing a video communication connection between the at least one user terminal and the at least one service terminal;

and sending service content data to the at least one user terminal; wherein the service content data is used for display on the interface of the at least one user terminal.

In a second aspect, an embodiment of the present application provides an online interaction control device, and the online interaction control device includes:

a monitoring module, configured to monitor the first instruction in the online classroom; wherein, the first instruction indicates the end or stop of the course in the online classroom, and the online classroom includes at least one user terminal;

a processing module, configured to add at least one service terminal to the network classroom, and establish a video communication connection between the at least one user terminal and the at least one service terminal;

A sending module is configured to send service content data to the at least one user terminal; wherein the service content data is used for displaying on the interface of the at least one user terminal.

In a third aspect, an embodiment of the present application provides a computer storage medium, where the computer storage medium stores a plurality of instructions, and the instructions are suitable for being loaded by a processor and executing the above method steps.

In a fourth aspect, an embodiment of the present application provides an electronic device, which may include: a processor and a memory; wherein, the memory stores a computer program, and the computer program is adapted to be loaded by the processor and execute the above method steps .

The beneficial effects brought by the technical solutions provided by some embodiments of the present application include at least:

When the solution of the embodiment of the present application is executed, after the server monitors the first instruction in the online classroom, where the first instruction indicates the end or stop of the course in the online classroom, the online classroom includes at least one user terminal, and the server will at least A service terminal is added to the network classroom, a video communication connection between at least one user terminal and at least one service terminal is established, and service content data is sent to the at least one user terminal, and the service content data is used on the interface of the at least one user terminal. In this way, the staff and the user can establish timely communication, enhance the communication experience of the user, and achieve a better communication effect.

Description of drawings

In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the following briefly introduces the accompanying drawings required for the description of the embodiments or the prior art. Obviously, the drawings in the following description are only These are some embodiments of the present application. For those of ordinary skill in the art, other drawings can also be obtained based on these drawings without any creative effort.

1 is a network architecture diagram provided by an embodiment of the present application;

2 is a schematic flowchart of an online interactive control method provided by an embodiment of the present application;

3 is another schematic flowchart of an online interactive control method provided by an embodiment of the present application;

4-9 are schematic diagrams of a user interface of a terminal device provided by an embodiment of the present application;

10 is a schematic structural diagram of a device provided by an embodiment of the present application;

FIG. 11 is a schematic structural diagram of an apparatus provided by an embodiment of the present application.

Detailed ways

In order to make the objectives, technical solutions and advantages of the present application clearer, the embodiments of the present application will be described in further detail below with reference to the accompanying drawings.

FIG. 1 shows an exemplary system architecture 100 that can be applied to the online interaction control method or online interaction control apparatus of the present application.

As shown in FIG. 1 , the system architecture 100 may include a user terminal device 100 , a first network 101 , a server 102 , a second network 103 , a teacher terminal device 104 , a third network 105 , and a service terminal device 106 . The first network 101 is used to provide the medium of communication link between the user terminal device 100 and the server 102, the second network 103 is used to provide the medium of the communication link between the teacher terminal device 104 and the server 102, the third network 105 The medium used to provide a communication link between the kiosk device 106 and the server 102 . The first network 101, the second network 103 and the third network 105 may include various types of wired communication links or wireless communication links, such as: wired communication links include optical fiber, twisted pair or coaxial cable, wireless communication The link includes a Bluetooth communication link, a wireless fidelity (WIreless-FIdelity, Wi-Fi) communication link or a microwave communication link and the like.

The communication process between the user terminal device 100 and the teacher terminal device 104: the user terminal device 100 communicates with the teacher terminal device 104 through the first network 101, the server 102, the second network 103, and the user terminal device 100 sends a message to the server 102. message, the server 102 forwards the message to the teacher terminal device 104, the teacher terminal device 104 sends the message to the server 102, and the server 102 forwards the message to the user terminal device 100, thereby realizing the communication between the user terminal device 100 and the teacher terminal device 104. For communication, the types of messages exchanged between the user terminal device 100 and the teacher terminal device 104 include control data and service data.

The communication process between the user terminal device 100 and the service terminal device 106: the user terminal device 100 communicates between the first network 101, the server 102, the third network 105 and the service terminal device 106, and the user terminal device 100 sends a message to the server 102. message, the server 102 forwards the message to the service terminal device 106, the service terminal device 106 sends the message to the server 102, and the server 102 forwards the message to the user terminal device 100, thereby realizing the communication between the user terminal device 100 and the service terminal device 106. For communication, the types of messages exchanged between the user terminal device 100 and the service terminal device 106 include control data and service data.

Wherein, different terminal devices have different ID numbers when logging in, and the server 102 distinguishes user terminals, teacher terminals and service terminals by identifying the ID numbers corresponding to each terminal when logging in. The teaching method of this application can be one-to-one or one-to-many, that is, one teacher corresponds to one user or one teacher corresponds to multiple users. Correspondingly, in the one-to-one teaching method, a terminal for the teacher to teach and a terminal for the user to teach; in the one-to-many teaching method, a terminal for the teacher to teach and a Communication between terminals used for user classes. The way of selling courses in this application is one-to-one, that is, one salesperson corresponds to one user. Correspondingly, in the one-to-one sales of courses, communication is performed between a service terminal for selling courses and a user terminal for users to teach.

Various communication client applications may be installed on the user terminal device 100, the teacher terminal device 104 and the service terminal device 106, such as: video recording application, video playback application, voice interaction application, search application, instant communication tool, email client , social platform software, etc.

The user terminal device 100, the teacher terminal device 104 and the service terminal device 106 may be hardware or software. When the terminal devices 101 to 103 and 105 are hardware, they can be various electronic devices with display screens, including but not limited to smart phones, tablet computers, laptop computers, desktop computers, and the like. When the user terminal device 100, the teacher terminal device 104 and the service terminal device 106 are software, they may be installed in the electronic devices listed above. It can be implemented as multiple software or software modules (for example, used to provide distributed services), or can be implemented as a single software or software module, which is not specifically limited here.

When the user terminal device 100, the teacher terminal device 104 and the service terminal device 106 are hardware, a display device and a camera can also be installed on them. ; For example: the display device can be a cathode ray tube display (Cathode ray tube display, referred to as CR), light-emitting diode display (Light-emitting diode display, referred to as LED), electronic ink screen, liquid crystal display (Liquid crystal display, referred to as LCD), Plasma display panel (Plasma display panel, referred to as PDP) and so on. The user can use the display devices on the user terminal device 100 , the teacher terminal device 104 and the service terminal device 106 to view the displayed text, pictures, videos and other information.

It should be noted that the online interaction control method provided by the embodiment of the present application is generally executed by the server 102 , and accordingly, the online interaction control apparatus is generally set in the server 102 .

The server 102 may be a server providing various services, and the server 102 may be hardware or software. When the server 102 is hardware, it may be implemented as a distributed server cluster composed of multiple servers, or may be implemented as a single server. When the server 102 is software, it may be implemented as multiple software or software modules (for example, used to provide distributed services), or may be implemented as a single software or software module, which is not specifically limited herein.

It should be understood that the numbers of terminal devices, networks and servers in FIG. 1 are only illustrative. According to actual needs, it can be any number of terminal devices, networks and servers.

The online interactive control method provided by the embodiments of the present application will be described in detail below with reference to FIG. 2 to FIG. 9 .

Referring to FIG. 2 , a schematic flowchart of an online interactive control method is provided in an embodiment of the present application. As shown in FIG. 2 , the method of the embodiment of the present application may include the following steps:

S201, a first instruction in an online classroom is monitored.

Among them, the first instruction is used to indicate the end or stop of the course in the network classroom. The first instruction can be sent to the server by the teacher terminal or the user terminal, or the course duration can be preset by the server. When the end time of the course arrives, the server The timer in generates a course end instruction, and sends a prompt course end instruction to the processor of the server to indicate the end of the course. An online classroom is a group. An online classroom includes one or more terminals, including a teacher terminal and a user terminal. There can be one or more user terminals in an online classroom. A teacher terminal refers to a terminal used by teachers to teach classes. It refers to the terminal used for users to teach. Each terminal can perform interactive operations such as class, voice chat, and text chat in the online classroom. Each terminal in the online classroom can receive and display the data generated by the interactive operation of other terminals, such as: teaching video , voice messages, text messages, and more.

Generally, the server monitors the online classroom, ends the trial listening course in the online classroom when the first instruction indicating the end or stop of the course is detected, stops the recording of the teaching video while ending the trial listening course in the online classroom, and sends The recorded instructional videos are saved to the server's memory.

For example: a teaching interface is displayed on the teacher terminal, and the teaching interface includes a course end button. When the teacher terminal detects a click operation on the course end button, a course end instruction is generated; or the user terminal displays a teaching interface, and the teaching interface includes a course end button. , when the user terminal detects the click operation on the course end button, a course end instruction is generated; or the server preset course duration is 30 minutes, and when the class duration reaches the preset course duration of 30 minutes, a reminder course is sent to the server End command.

S202: Add at least one service terminal to the network classroom, and establish a video communication connection between at least one user terminal and at least one service terminal.

The service terminal refers to a terminal used by staff (eg, salespersons or sales consultants) who offer online courses to communicate with users, and may also be a terminal used to recommend corresponding courses to users.

Generally, after monitoring the end of the course studied by the user, the server removes the teacher terminal in the network classroom and stops pushing the data in the network classroom to the teacher terminal. The server determines the type of each terminal according to the identity information logged in by each terminal. After identifying the identity information logged in the service terminal, select at least one service terminal from all the identified service terminals, add at least one service terminal to the network classroom, and enable each user terminal in the network classroom to communicate with each service terminal. A video communication connection is established respectively, so that real-time communication and exchange can be performed between the users corresponding to each user terminal and the staff corresponding to each service terminal.

S203: Send service content data to at least one user terminal.

Among them, the service content data is used to display on the interface of at least one user terminal, and the service content data refers to the teaching data generated by the server by analyzing the network classroom, such as: audio data, video data that may be generated during the course of class or communication data, course data, etc., and generate recommended course information that conforms to the user's learning situation according to the preset recommendation rules.

Generally, the server obtains the teaching data generated by the user after learning the course in the online classroom, and by analyzing the teaching data, obtains the user's level of interest in the type of course, and recommends the corresponding user terminal according to the user's level of interest. Course information, and display the course information on the corresponding user terminals and service terminals in the network classroom. Users and staff can view the course information through the display screens on their respective terminals, so that users can more intuitively and comprehensively understand the recommended courses. The staff can also give a detailed introduction to the user according to the course information, so as to achieve a good communication effect.

For example, the service content data may include basic information such as the age group suitable for the user corresponding to the recommended course, the main content of the course, the class time, the total number of courses, the basic information of the instructor, and the course price.

When the solution of the embodiment of the present application is executed, after the server monitors the first instruction in the online classroom, where the first instruction indicates the end or stop of the course in the online classroom, the online classroom includes at least one user terminal, and the server will at least A service terminal is added to the network classroom, a video communication connection between at least one user terminal and at least one service terminal is established, and service content data is sent to the at least one user terminal, and the service content data is used on the interface of the at least one user terminal. In this way, the staff and the user can establish timely communication, enhance the communication experience of the user, and achieve a better communication effect.

Referring to FIG. 3 , a schematic flowchart of an online interactive control method is provided in an embodiment of the present application. In this embodiment, the online interactive control method is applied to an electronic device as an example, and the electronic device may be a server or a terminal device. The online interactive control method may include the following steps:

S301, a first instruction in an online classroom is monitored.

Among them, the first instruction is used to indicate the end or stop of the course in the network classroom. The first instruction can be sent to the server by the teacher terminal or the user terminal, or the course duration can be preset by the server. When the end time of the course arrives, the server The timer in generates a course end instruction, and sends a prompt course end instruction to the processor of the server to indicate the end of the course. An online classroom is a group. An online classroom includes one or more terminals, including a teacher terminal and a user terminal. There can be one or more user terminals in an online classroom. A teacher terminal refers to a terminal used by teachers to teach classes. It refers to the terminal used for users to teach. Each terminal can perform interactive operations such as class, voice chat, and text chat in the online classroom. Each terminal in the online classroom can receive and display the data generated by the interactive operation of other terminals, such as: teaching video , voice messages, text messages, and more.

Generally, the server monitors the online classroom, ends the trial listening course in the online classroom when the first instruction indicating the end or stop of the course is detected, stops the recording of the teaching video while ending the trial listening course in the online classroom, and sends The recorded instructional videos are saved to the server's memory.

For example: a teaching interface is displayed on the teacher terminal, and the teaching interface includes a course end button. When the teacher terminal detects a click operation on the course end button, a course end instruction is generated; or the user terminal displays a teaching interface, and the teaching interface includes a course end button. , when the user terminal detects the click operation on the course end button, a course end instruction is generated; or the server preset course duration is 30 minutes, and when the class duration reaches the preset course duration of 30 minutes, a reminder course is sent to the server end command. 4, the display interface 40 includes a timing box 41, a course display interface 42, a language level display box 44, an exit button 43, a teacher display box 45, a user display box 46 and a chat box 47. The display interface 40 is also the above teaching interface, the timing box 41 can time the total duration of the course, and the exit button 43 can be clicked by the teacher, user or staff to end the course or communication session.

S302, at least one candidate service terminal in an online state is determined from the service terminal set.

Among them, the service terminal set refers to a set including N service terminals, N is a positive integer greater than or equal to 1, and the online status of each service terminal in the service terminal set includes online status, busy green status, offline status, do not disturbance status, etc. The service terminal refers to a terminal used by staff (eg, salespersons or sales consultants) who offer online courses to communicate with users, and may also be a terminal used to recommend corresponding courses to users.

Generally, the set of candidate service terminals in the online state can be determined from the set of service terminals. The set of service terminals is composed of service terminals in different online states, and the set of candidate service terminals is composed of at least one service terminal in the online state, that is, at least one candidate service terminal. Service terminal composition.

For example, there are 10 service terminals in the system, which together constitute a service terminal set. Among them, 2 service terminals are in a busy state, 1 service terminal is offline, and 7 service terminals are online. The service terminals together form a candidate service terminal set, and the candidate service terminals in the candidate service terminal set are all in an online state.

S303, based on a preset rule, select at least one service terminal from the candidate service terminals.

The preset rule refers to a rule preset by the user for selecting a service terminal, for example, selecting a service terminal whose sales task index is less than the preset task threshold from the online service terminals, and the sales task index refers to the corresponding service terminal corresponding to the service terminal. The course sales staff actually reach the corresponding course sales task volume, which varies according to the ability of the staff. The preset task threshold means that the course sales staff corresponding to the service terminal needs to reach the corresponding course sales task volume, which can be set manually. Certainly.

S304: Add at least one service terminal to the network classroom, and establish a video communication connection between at least one user terminal and at least one service terminal.

Generally, after the trial course is over, the server determines the type of each terminal according to the identity information logged in by each terminal, and after recognizing the identity information logged in by the service terminal, determines at least one candidate who is online from all the identified service terminals. After serving the terminal, select a service terminal that satisfies the preset rules from the candidate service terminals, add the service terminal to the network classroom, and enable each user terminal in the network classroom to establish a video communication connection with each service terminal respectively. The data generated in the network classroom is pushed to the service terminal, and the course sales staff corresponding to the service terminal are displayed on the service terminal and user terminal in the network classroom as a "teacher", so that the users corresponding to each user terminal and each The staff corresponding to the service terminal can communicate and exchange in real time.

For example, please refer to FIG. 4 , the display interface 40 includes a timing box 41 , a course display interface 42 , a language level display box 44 , an exit button 43 , a teacher display box 45 , a user display box 46 and a chat box 47 . The teacher display box 45 is not limited to displaying the teacher's avatar or real-time video, and the user display box 46 is not limited to displaying the user's avatar or real-time video. The avatar or the real-time video of the teacher is switched to the avatar of the staff member or the real-time video of the staff member corresponding to the service terminal, and the service terminal still displays the identity of “teacher” on the display interface 40 . The content displayed in the chat box 47 is not limited to text information or voice information. When the user terminal establishes a video communication connection with the service terminal, a communication session can be established so that the user and the staff can communicate through the voice communication or text communication established in the chat box 47, It is also possible to directly establish video communication between the user and the staff through the real-time video recording of the teacher display frame 45 and the user display frame 46 .

S305, when the network classroom further includes at least one teacher terminal, close the connection between the at least one user terminal and the at least one teacher terminal, and remove the at least one teacher terminal from the network classroom.

Wherein, the teacher terminal refers to a terminal used by the teacher to teach classes. An online classroom is a group. An online classroom includes one or more terminals, including teacher terminals, user terminals and/or service terminals. There can be one or more user terminals in an online classroom. A class terminal, a user terminal refers to a terminal used for a user to take a class, and a service terminal refers to a terminal used by a salesperson or a sales consultant to recommend a corresponding course to the user. Each terminal can perform interactive operations such as class, voice chat, and text chat in the online classroom. Each terminal in the online classroom can receive and display data generated by other terminal interactive operations, such as teaching videos, voice messages, and text messages.

Generally, after the service terminal is added to the network classroom and the video communication connection between the user terminal and the service terminal is established, the network classroom includes the user terminal, the teacher terminal and the service terminal, and the course sales staff corresponding to the service terminal It will communicate with the user corresponding to the user terminal as a "teacher". At this time, the communication connection between the user terminal and the teacher terminal can be closed, the server stops pushing the data in the network classroom to the teacher terminal, and the teacher terminal is transferred from the network classroom. removed in.

S306, acquiring teaching data corresponding to the course.

Among them, the teaching data refers to the teaching video, teaching audio, teaching courseware, chat records, etc. generated by the teacher terminal and the user terminal in the network classroom during the course teaching process of the audition.

S307: Perform an analysis based on the teaching data to obtain an analysis result, and send the analysis result to at least one service terminal and/or at least one user terminal.

The teaching data refers to the teaching videos, teaching audios, teaching courseware, chat records, etc. generated by the teacher terminal and the user terminal in the course teaching process of the auditioned course in the network classroom. The analysis result refers to the feedback results obtained by the server through analyzing the teaching data, such as the user's interest in the course, their own language level, and the relative difficulty of the course. Willingness to continue taking this trial course.

Generally, the analysis results can be obtained by analyzing the user's performance in the audition class from the teaching videos, teaching audio and chat records in the obtained teaching data, and the analysis results can be sent to the service terminal and the user terminal, so that the course sales can be completed. Both personnel and users can see the feedback results such as the user's interest in the trial course, their own language level, and the relative difficulty of the course on the corresponding service terminal and user terminal, so that users can better understand their own language level and other conditions. , and the staff who are conducive to course sales can recommend relevant courses to the user in a targeted manner.

For example: The user's interest in the trial course can be judged according to the user's body language and interactive activity in the teaching video, and the user's own language level can be obtained by analyzing the teaching audio, and then the relative level of the trial course to the user can be known. The relative difficulty of your own language level.

S308: Send service content data to at least one user terminal, where the service content data matches the analysis result.

Among them, the service content data refers to the course recommendation information, the user language level information, and the paid link information for purchasing courses, etc. sent by the server to the user terminal according to the user's class attendance. The users of the course are interested in the course, their own language level, the relative difficulty of the course and other feedback results. The degree of interest includes the user's love for the trial course and the willingness to continue learning the trial course, service content data is matched with the analysis result, and the server sends the corresponding service content data to the user terminal according to the analysis result.

For example: analyze the course data in the online classroom, the course data includes the user's oral expression and oral pronunciation in class, etc., and compare the analysis results with the preset language level evaluation criteria to obtain the user's language level. The preset language level evaluation criteria are: 90-100 is A, 80-89 is B, 70-79 is C, 60-69 is D. If you analyze the audition course data in the virtual classroom, you can get the language of the user. If the score is 85 points, the user's language level is B. After evaluating the language level of the user, the language level can be displayed on the user terminal and the service terminal in the network classroom respectively, please refer to the language level display box 44 in FIG. 4 . The user and the staff can see the user's language level through the user terminal service terminal respectively, which not only allows the user to know his real language level, but also facilitates the staff to recommend suitable courses to the user according to the user's language level.

According to the language level of the user and the preset course matching criteria, courses corresponding to the language level are recommended. The server can send the course sales information corresponding to the language level to the user terminal, and display the course sales information on the user terminal in the network classroom. and on the service terminal. Course sales information refers to the basic information used to introduce recommended courses, so that users can make appropriate choices before deciding to purchase courses, including recommended courses, the main content of the recommended courses, the number of applicants for the recommended courses, and the age of users suitable for the recommended courses. Basic information such as segment, class time, total number of courses, basic information of teachers, videos or PPTs introducing courses, and course prices.

If the user's language level is B-level after the evaluation, the user's language level can be seen at the user terminal and the service terminal. The existing courses and their corresponding language levels are respectively: the basic course corresponds to the D level, and the consolidation course corresponds to the B level. Level or C level, training course corresponding to A or B level, intensive course corresponding to A level, etc. Among them, the trial courses are included in the above courses; at this time, the courses that can be recommended to the user include consolidation courses and training courses. course. Referring to FIG. 4, the display interface 40 includes a timing box 41, a course display interface 42, a language level display box 44, an exit button 43, a teacher display box 45, a user display box 46 and a chat box 47. Recommended courses, after the user clicks on a recommended course on the course display interface 42, the user can learn the detailed information of the recommended course in detail. Referring to FIG. 5 , after the user clicks on a recommended course on the course display interface 42 in FIG. 4 , the course display interface 42 in FIG. 4 switches from the page originally displaying the recommended course to the clicked recommended course in FIG. 5 . In the detailed information introduction interface 51, the user and the staff can establish a communication session through the teacher display box 52, the user display box 53 and the chat box 54 at the same time.

S309: Acquire voice data in the video communication between the service terminal and the user terminal.

Among them, the voice data refers to the voice information generated by the staff when introducing the course to the user, including the user's language information and the staff's voice information, which can be obtained from the communication voice or the communication video.

S310: Identify the voice data, determine whether the voice data contains a preset keyword, and/or determine whether the semantics corresponding to the voice data is the same or similar to the preset semantics according to a semantic analysis algorithm.

Generally, after acquiring the voice data in the video communication between the service terminal and the user terminal, the voice text can be obtained by parsing the voice data. The voice text is another form of the voice data. The voice data records information in the form of audio, and the voice text Information is recorded in the form of text. If the communication process includes text communication, the text communication information in the communication can also be directly obtained. Analyze the voice text corresponding to the voice data, extract the keyword in the voice text, and judge whether the keyword is the same as the preset keyword; or determine whether the semantics in the current voice text are the same or similar to the preset semantics through a semantic analysis algorithm, Semantic analysis is a logical stage of the compilation process. The task of semantic analysis is to examine the context-sensitive nature of structurally correct source programs, and to conduct type examinations to determine the current semantics.

Example: The preset keywords are "Thank you" and "Goodbye". If the voice text contains "Thank you for listening to my introduction for so long, I hope you are satisfied, thank you, goodbye!", the extracted keywords There are "thank you", "thank you" and "goodbye", and it can be seen that the extracted keywords are the same as the preset keywords.

S311: Disconnect the video communication connection between the service terminal and the user terminal when it is determined that the voice data contains a preset keyword, and/or the semantics corresponding to the voice data is determined to be the same or similar to the preset semantics according to the semantic analysis algorithm.

Generally, when it is determined that the voice data contains a preset keyword, and/or the semantics corresponding to the voice data is determined to be the same or similar to the preset semantics according to the semantic analysis algorithm, it can be determined that the communication between the staff and the user is over, and then the communication is disconnected. The video communication connection between the service terminal and the user terminal sends the payment information of the recommended course to the user terminal. A recommended course refers to a course suitable for pushing to a user, which may be one or more courses. In the embodiment of the present application, a recommended course refers to that the server determines the course and user level corresponding to the user's own level by analyzing the teaching data of the trial course. Courses of interest are not limited to trial courses. The payment information contains the total cost information of the recommended courses selected by the user, which may be displayed in the form of a payment link, and the user may pay directly through the payment link. After detecting that the user selects the recommended course, a selection instruction is generated, and in response to the selection instruction, the server sends payment information of the recommended course to the user terminal. After receiving the payment request for payment information from the user terminal, the server will respond to the payment request and display the payment success interface on the user terminal and the service terminal in the virtual classroom respectively. The payment request may be a request instruction generated after the user terminal detects a click operation on the payment button and detects that the payment is completed.

For example, please refer to Fig. 6 and Fig. 7, the payment information can be displayed in the form of a confirmation button 62, the recommended courses display interface 61 displays the courses that the user has selected and the total cost of the selected courses, when the user clicks on the recommended courses display interface 61 After selecting the course selected by the OK button 62 on the screen, the recommended course display interface 61 in FIG. 6 is switched to the payment method selection interface 71 in FIG. 7 , and the user can choose one of the payment methods to complete the payment. After receiving the payment request for payment information from the user terminal, the server responds to the payment request and displays the payment success interface on the user terminal and the service terminal in the online classroom respectively, so that the user can see on the user terminal that the payment has been completed. , the staff can also learn about the completion of the course sale at the service terminal, please refer to the payment success interface 81 in FIG. 8 .

When it is determined that the voice data does not contain preset keywords, and/or the semantics corresponding to the voice data is determined to be different or dissimilar from the preset semantics according to the semantic analysis algorithm, it can be determined that the communication between the staff and the user has not ended, and then continue Acquire the voice data in the video communication between the service terminal and the user terminal.

S312, in response to at least one user terminal's access request to the link in the service content data, add a course corresponding to the access request to the schedule of the target user using the user terminal.

Generally, after the server receives an access request from a user terminal to a link in the service content, the access request may contain multiple courses subscribed by the user terminal, and the class time is different. The courses subscribed by the user terminal can be added to the In the schedule of the target user who uses the user terminal, it is convenient for the user to check the class time of each course.

For example: please refer to Figure 9, user A has selected three recommended courses, then in the user's course schedule, it is displayed that the class date of course A is from October 10, 2019 to December 20, 2019, and the class time The class is from 18:00 to 19:00 every night, and the total time is 60 minutes; the class date of course B is from October 22, 2019 to December 22, 2019, and the class time is from 17:00 to 17:30 every night. The total duration is 30 minutes; the class date of course C is from December 1, 2019 to January 20, 2020, and the class time period is from 11:00 to 12:30 every day, with a total duration of 90 minutes.

S313 , based on the schedule, send a course reminder message to the target user.

Generally, according to the schedule of the target user, within the preset time before the class of the recommended course, a course reminder message is sent to the target user based on the communication account pre-bound by the user terminal, so as to remind the user to prepare for the class in advance, so as to avoid omission. Insufficient preparation for the class or the class. The preset time is a time that can be preset according to the user's habits, or it can be a time set by default by the server, and the communication account can be WeChat, QQ, mobile phone number, etc.

For example: the pre-bound communication account of the user terminal is the mobile phone number. The preset time can be set to 10 minutes before the course starts. 10 minutes before the course starts, a reminder text message will be sent to the mobile phone number, such as "Hello, classmate A. The basic course you ordered has 10 minutes to start, please prepare well before the class! Thank you!".

When the solutions of the embodiments of the present application are executed, after the server monitors the first instruction in the online classroom, at least one candidate service terminal in an online state is determined from the service terminal set, and at least one candidate service terminal is selected from the candidate service terminals based on preset rules. A service terminal, adding at least one service terminal to the network classroom, establishing a video communication connection between at least one user terminal and at least one service terminal, and when the network classroom further includes at least one teacher terminal, closes the at least one user terminal and at least one service terminal. The connection between a teacher terminal, and at least one teacher terminal is removed from the network classroom, the teaching data corresponding to the course is obtained, the analysis result is obtained based on the analysis of the teaching data, and the analysis result is sent to at least one service terminal and/or at least one A user terminal sends service content data to at least one user terminal, the service content data matches the analysis result, acquires the voice data in the video communication between the service terminal and the user terminal, identifies the voice data, and determines whether the voice data contains a preset keywords, and/or determine whether the semantics corresponding to the voice data are the same or similar to the preset semantics according to the semantic analysis algorithm; determine whether the voice data contains preset keywords, and/or determine the semantics corresponding to the voice data according to the semantic analysis algorithm. When the preset semantics are the same or similar, the video communication connection between the service terminal and the user terminal is disconnected, and in response to the access request of at least one user terminal to the link in the service content data, the course corresponding to the access request is added to the use of the user terminal. In the target user's schedule, a course reminder message is sent to the target user based on the schedule, which is convenient for the user to choose the course that suits him, and enables the staff and the user to establish timely communication, enhance the user's communication experience, and achieve better communication. It can also remind users to attend class on time.

The following are apparatus embodiments of the present application, which can be used to execute the method embodiments of the present application. For details not disclosed in the device embodiments of the present application, please refer to the method embodiments of the present application.

Please refer to FIG. 10 , which shows a schematic structural diagram of an apparatus for online interaction control provided by an exemplary embodiment of the present application. The apparatus 10 is hereinafter referred to as the apparatus 10, and the apparatus 10 may be implemented as all or a part of the terminal through software, hardware or a combination of the two. The apparatus 10 includes a receiving module 1001 , a processing module 1002 , a connecting module 1003 and a sending module 1004 .

The monitoring module 1001 is used to monitor the first instruction in the online classroom; wherein, the first instruction indicates the end or stop of the course in the online classroom, and the online classroom includes at least one user terminal;

a processing module 1002, configured to add at least one service terminal to the network classroom, and establish a video communication connection between the at least one user terminal and the at least one service terminal;

The sending module 1003 is configured to send service content data to the at least one user terminal; wherein the service content data is used for displaying on the interface of the at least one user terminal.

Optionally, the device 10 further includes:

A first processing unit, configured to close the connection between the at least one user terminal and the at least one teacher terminal when the network classroom further includes at least one teacher terminal, and switch the at least one teacher terminal from the at least one teacher terminal. Removed from online classrooms.

Optionally, the device 10 further includes:

a determining unit, configured to determine at least one candidate service terminal in an online state from the service terminal set;

A selection unit, configured to select the at least one service terminal from the candidate service terminals based on a preset rule.

Optionally, the device 10 further includes:

a first obtaining unit, configured to obtain teaching data corresponding to the course; wherein, the teaching data includes at least one of teaching audio data, teaching video data and courseware data;

A first sending unit, configured to perform an analysis based on the teaching data to obtain an analysis result, and send the analysis result to the at least one service terminal and/or the at least one user terminal.

Optionally, the device 10 further includes:

a second acquiring unit, configured to acquire voice data in the video communication between the service terminal and the user terminal;

The second processing unit is configured to identify the voice data, determine whether the voice data contains preset keywords, and/or determine whether the semantics corresponding to the voice data is the same as the preset semantics or not according to a semantic analysis algorithm resemblance;

A third processing unit, configured to disconnect the service when it is determined that the voice data contains a preset keyword, and/or the semantics corresponding to the voice data is determined to be the same or similar to the preset semantics according to a semantic analysis algorithm A video communication connection between the terminal and the user terminal.

Optionally, the device 10 further includes:

The fourth processing unit is configured to, in response to an access request by the at least one user terminal to the link in the service content data, add a course corresponding to the access request to a schedule of a target user using the user terminal.

Optionally, the device 10 further includes:

The second sending unit is configured to send a course reminder message to the target user based on the schedule.

It should be noted that, when the apparatus 10 provided in the above embodiment executes the online interactive control method, only the division of the above functional modules is used as an example for illustration. In practical applications, the above functions may be allocated to different functional modules as required , that is, dividing the internal structure of the device into different functional modules to complete all or part of the functions described above. In addition, the online interactive control method embodiments provided by the above embodiments belong to the same concept, and the implementation process of the embodiments is described in the method embodiments, which will not be repeated here.

The above-mentioned serial numbers of the embodiments of the present application are only for description, and do not represent the advantages or disadvantages of the embodiments.

An embodiment of the present application further provides a computer storage medium, where the computer storage medium can store multiple instructions, and the instructions are suitable for being loaded by a processor and executing the method steps of the embodiments shown in FIG. 2 to FIG. 9 above. , and the specific execution process may refer to the specific description of the embodiments shown in FIG. 2 to FIG. 9 , which will not be repeated here.

The present application also provides a computer program product, the computer program product stores at least one instruction, and the at least one instruction is loaded and executed by the processor to implement the online interactive control method described in each of the above embodiments.

FIG. 11 is a schematic structural diagram of an online interaction control apparatus provided by an embodiment of the present application, hereinafter referred to as apparatus 11. The apparatus 11 may be integrated into the aforementioned server or terminal equipment. As shown in FIG. 11, the apparatus includes: a memory 1102, a processor 1101, an input device 1103, an output device 1104 and a communication interface.

The memory 1102 may be an independent physical unit, and may be connected to the processor 1101, the input device 1103 and the output device 1104 through a bus. The memory 1102, the processor 1101, the input device 1103, and the output device 1104 may also be integrated together, implemented by hardware, or the like.

The memory 1102 is used to store a program for implementing the above method embodiments or each module of the apparatus embodiment, and the processor 1101 invokes the program to execute the operations of the above method embodiments.

The input device 1102 includes, but is not limited to, a keyboard, a mouse, a touch panel, a camera, and a microphone; the output device includes, but is not limited to, a display screen.

The communication interface is used to send and receive various types of messages, and the communication interface includes but is not limited to a wireless interface or a wired interface.

Optionally, when part or all of the distributed task scheduling method in the foregoing embodiment is implemented by software, the apparatus may also only include a processor. The memory for storing the program is located outside the device, and the processor is connected to the memory through a circuit/wire for reading and executing the program stored in the memory.

The processor may be a central processing unit (CPU), a network processor (NP), or a combination of CPU and NP.

The processor may further include a hardware chip. The above hardware chip may be an application-specific integrated circuit (ASIC), a programmable logic device (PLD) or a combination thereof. The above-mentioned PLD may be a complex programmable logic device (CPLD), a field-programmable gate array (FPGA), a generic array logic (GAL) or any combination thereof.

The memory may include volatile memory (volatile memory), such as random-access memory (RAM); the memory may also include non-volatile memory (non-volatile memory), such as flash memory (flash memory), hard disk (hard disk drive, HDD) or solid-state drive (solid-state drive, SSD); the memory may also include a combination of the above-mentioned types of memory.

Wherein, the processor 1101 calls the program code in the memory 1102 to perform the following steps:

The first instruction in the online classroom is monitored; wherein, the first instruction indicates the end or stop of the course in the online classroom, and the online classroom includes at least one user terminal;

adding at least one service terminal to the network classroom, and establishing a video communication connection between the at least one user terminal and the at least one service terminal;

and sending service content data to the at least one user terminal; wherein the service content data is used for display on the interface of the at least one user terminal.

In one or more embodiments, the processor 1101 is also used to:

When the network classroom further includes at least one teacher terminal, the connection between the at least one user terminal and the at least one teacher terminal is closed, and the at least one teacher terminal is removed from the network classroom.

In one or more embodiments, the processor 1101 is also used to:

determining at least one candidate service terminal in an online state from the set of service terminals; and

The at least one service terminal is selected from the candidate service terminals based on a preset rule.

In one or more embodiments, the processor 1101 is also used to:

Acquiring teaching data corresponding to the course; wherein the teaching data includes at least one of teaching audio data, teaching video data and courseware data;

Analysis is performed based on the teaching data to obtain an analysis result, and the analysis result is sent to the at least one service terminal and/or the at least one user terminal.

In one or more embodiments, the processor 1101 is also used to:

acquiring voice data in the video communication between the service terminal and the user terminal;

Identifying the voice data, judging whether the voice data contains a preset keyword, and/or judging whether the semantics corresponding to the voice data is the same or similar to the preset semantics according to a semantic analysis algorithm;

If yes, disconnect the video communication connection between the service terminal and the user terminal.

In one or more embodiments, the processor 1101 is also used to:

In response to an access request by the at least one user terminal to the link in the service content data, a course corresponding to the access request is added to a schedule of a target user using the user terminal.

In one or more embodiments, the processor 1101 is also used to:

Based on the schedule, a course reminder message is sent to the target user.

Embodiments of the present application further provide a computer storage medium storing a computer program, where the computer program is used to execute the online interactive control method provided by the foregoing embodiments.

The embodiments of the present application also provide a computer program product including instructions, which, when running on a computer, enables the computer to execute the online interactive control method provided by the above embodiments.

As will be appreciated by those skilled in the art, the embodiments of the present application may be provided as a method, a system, or a computer program product. Accordingly, the present application may take the form of an entirely hardware embodiment, an entirely software embodiment, or an embodiment combining software and hardware aspects. Furthermore, the present application may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, etc.) having computer-usable program code embodied therein.

The present application is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the present application. It will be understood that each flow and/or block in the flowchart illustrations and/or block diagrams, and combinations of flows and/or blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to the processor of a general purpose computer, special purpose computer, embedded processor or other programmable data processing device to produce a machine such that the instructions executed by the processor of the computer or other programmable data processing device produce Means for implementing the functions specified in a flow or flow of a flowchart and/or a block or blocks of a block diagram.

These computer program instructions may also be stored in a computer-readable memory capable of directing a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory result in an article of manufacture comprising instruction means, the instructions The apparatus implements the functions specified in the flow or flow of the flowcharts and/or the block or blocks of the block diagrams.

These computer program instructions can also be loaded on a computer or other programmable data processing device to cause a series of operational steps to be performed on the computer or other programmable device to produce a computer-implemented process such that The instructions provide steps for implementing the functions specified in the flow or blocks of the flowcharts and/or the block or blocks of the block diagrams.

Claims (11)

1. An online interaction control method, the method comprising:

monitoring a first instruction in an online classroom; wherein the first instruction represents the ending or stopping of a class in a network classroom, the network classroom including at least one user terminal;

adding at least one service terminal into the network classroom, and establishing a video communication connection between the at least one user terminal and the at least one service terminal;

and transmitting service content data to the at least one user terminal; wherein the service content data is for display on an interface of the at least one user terminal.

2. The method of claim 1, further comprising:

when the network classroom further includes at least one teacher terminal, closing a connection between the at least one user terminal and the at least one teacher terminal, and removing the at least one teacher terminal from the network classroom.

3. The method as claimed in claim 1, wherein before the adding of the at least one service terminal to the network classroom and the establishing of the video communication connection between the at least one user terminal and the at least one service terminal, the method further comprises:

determining at least one candidate service terminal in an online state from a set of service terminals; and

selecting the at least one service terminal from the candidate service terminals based on a preset rule.

4. The method of claim 1, further comprising:

acquiring teaching data corresponding to the courses; wherein the teaching data comprises at least one of teaching audio data, teaching video data and courseware data;

and analyzing based on the teaching data to obtain an analysis result, and sending the analysis result to the at least one service terminal and/or the at least one user terminal.

5. The method of claim 1, wherein the service content data matches the analysis result.

6. The method of claim 1, further comprising:

acquiring voice data in video communication between the service terminal and the user terminal;

recognizing the voice data, judging whether the voice data contains preset keywords or not, and/or judging whether the semantics corresponding to the voice data are the same as or similar to the preset semantics or not according to a semantic analysis algorithm;

if so, disconnecting the video communication connection between the service terminal and the user terminal.

7. The method according to any one of claims 1-6, further comprising:

responding to an access request of the at least one user terminal for the link in the service content data, and adding the course corresponding to the access request into a schedule of a target user using the user terminal.

8. The method of claim 7, further comprising:

and sending a course reminding message to the target user based on the schedule.

9. An online interactive control apparatus, the apparatus comprising:

the monitoring module is used for monitoring a first instruction in a network classroom; wherein the first instruction represents the ending or stopping of a class in a network classroom, the network classroom including at least one user terminal;

the processing module is used for adding at least one service terminal into the network classroom and establishing a video communication connection between the at least one user terminal and the at least one service terminal;

a sending module, configured to send service content data to the at least one user terminal; wherein the service content data is for display on an interface of the at least one user terminal.

10. A computer storage medium, characterized in that it stores a plurality of instructions adapted to be loaded by a processor and to carry out the method steps according to any one of claims 1 to 8.

11. An electronic device, comprising: a processor and a memory; wherein the memory stores a computer program adapted to be loaded by the processor and to perform the method steps of any of claims 1 to 8.

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