CN111836254A

CN111836254A - Method, device and equipment for realizing service call

Info

Publication number: CN111836254A
Application number: CN201910328927.0A
Authority: CN
Inventors: 李富; 魏学松
Original assignee: ZTE Corp
Current assignee: ZTE Corp
Priority date: 2019-04-23
Filing date: 2019-04-23
Publication date: 2020-10-27
Anticipated expiration: 2039-04-23
Also published as: CN111836254B; WO2020216063A1

Abstract

A method, a device and equipment for realizing service call are provided, wherein the method comprises the following steps: determining that the RCS APP of a calling terminal initiates a call and the RCS APP of a called terminal is not on line; awakening the RCS APP of the called terminal; and paging the RCS APP of the called terminal. The embodiment of the invention can inform the called user to receive the call in real time by performing the awakening operation when the RCS APP at the called terminal is not on line, so that the call is successfully established, and the requirement of the user on timely communication is met.

Description

Method, device and equipment for realizing service call

Technical Field

This document relates to, but is not limited to, a method, apparatus, device, and computer-readable storage medium for implementing a service call.

Background

With the continuous development of mobile broadband and intelligent terminals, various ott (over the top) applications taking instant messaging as a core are developed vigorously, and the applications gather a large number of users through free and rich user experience, thereby causing huge impact on traditional message and voice services of operators. In order to adapt to new market environment and competitive needs, operators hope to realize smooth upgrade of basic communication services such as traditional voice, message and address book and the like under the telecommunication network by relying on personal converged communication services, so that user service experience under the 4G/5G network environment is improved, and user entrances are re-seized. In this context, RCS (Rich Communication Suite, converged Communication system) was produced.

With the continuous development of the RCS system and the abundance of the smart terminals, APP (Application) of the RCS can be deployed on a plurality of smart terminals, such as a smart watch, a smart phone, a PAD (Portable Device), a PC (Personal Computer), and the like. Therefore, an IMS (IP Multimedia Subsystem) based RCS multi-port voice service (IPCentrex) is generated, that is, the same RCS APP account can log in on multiple terminals at the same time, a user can make/receive calls on any terminal, and the multi-port service realizes the flow and logic control of the whole multi-port call.

When a user uses the RCS multi-end service to perform voice call, the RCSAPP of all the ends of a called user is not on-line, so that the called user cannot be notified by the telephone, and the telephone cannot be connected in time.

Disclosure of Invention

The following is a summary of the subject matter described in detail herein. This summary is not intended to limit the scope of the claims.

The embodiment of the invention provides a method, a device, equipment and a computer readable storage medium for realizing service call, which are used for improving call completing rate.

The embodiment of the invention provides a method for realizing service calling, which comprises the following steps:

determining that a converged communication system of a calling terminal initiates a call and a called terminal is offline by applying RCS APP;

awakening the RCS APP of the called terminal;

and paging the RCS APP of the called terminal.

The embodiment of the present invention further provides a device for implementing a service call, including:

the determining module is used for determining that the RCS APP of the called terminal is not on line when the calling terminal initiates a call;

the wake-up module is used for waking up the RCS APP of the called terminal;

and the paging module is used for paging the RCS APP of the called terminal.

The embodiment of the present invention further provides a device for implementing a service call, including: the system comprises a memory, a processor and a computer program stored on the memory and capable of running on the processor, wherein the processor executes the program to realize the service call realization method.

The embodiment of the invention also provides a computer-readable storage medium, which stores computer-executable instructions, wherein the computer-executable instructions are used for executing the service call implementation method.

The embodiment of the invention comprises the following steps: determining that the RCS APP of a calling terminal initiates a call and the RCS APP of a called terminal is not on line; awakening the RCS APP of the called terminal; and paging the RCS APP of the called terminal. The embodiment of the invention can inform the called user to receive the call in real time by performing the awakening operation when the RCS APP at the called terminal is not on line, so that the call is successfully established, and the requirement of the user on timely communication is met.

Other aspects will be apparent upon reading and understanding the attached drawings and detailed description.

Drawings

FIG. 1 is a system architecture diagram of an embodiment of the present invention;

fig. 2 is a flowchart of a method for implementing a service call according to an embodiment of the present invention;

FIG. 3 is a signaling flow chart of a method for implementing a service call according to an embodiment of the present invention;

fig. 4 is a schematic composition diagram of an apparatus for implementing a service call according to an embodiment of the present invention;

fig. 5 is a schematic composition diagram of a service call implementation device according to an embodiment of the present invention.

Detailed Description

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

The steps illustrated in the flow charts of the figures may be performed in a computer system such as a set of computer-executable instructions. Also, while a logical order is shown in the flow diagrams, in some cases, the steps shown or described may be performed in an order different than here.

At present, RCS multi-terminal services do not have a call awakening function, if the RCS APP of a called terminal is not on-line, call establishment fails, the RCS APP is provided with a message prompt of missed calls, and the RCS APP on the called terminal cannot be awakened on-line to complete the call function.

The embodiment of the invention provides that when the RCS multi-terminal service is off line of the called RCS APP, the IPCentrex sends a message to awaken the RCS APP of the called terminal, thereby realizing service calling.

Referring to fig. 1, in the multi-end service system of the embodiment of the present invention, a multi-end service network element of the RCS is an IPCentrex AS (Application Server), which implements a multi-end Call Control Function on the basis of an IMS core network, and performs message interaction with an S-CSCF (Serving-Call Session Control Function) of the IMS through an SIP (Session Initiation Protocol), thereby implementing media information exchange and Call Control of the multi-end. The AOI (Always on PUSH platform) network element of the RCS multi-terminal service system is mainly used for being in butt joint with a message PUSH server and issuing PUSH (PUSH) messages to a terminal, so that RCS APP automatic awakening is realized. The message Push server may include an APNS (Apple Push notification service, Push server of Apple inc.) and may also include a GCM (Google Cloud Messaging, Google Cloud message server).

As shown in fig. 2, the method for implementing a service call according to an embodiment of the present invention is applied to IPCentrex, and includes:

step 101, it is determined that the RCS APP of the calling terminal initiates a call and the RCS APP of the called terminal is not on-line.

In an embodiment, it may be determined that the RCSAPP of the called terminal is not online according to the received RCS APP offline response message.

For example, when IPCentrex receives 480/408/430/500 message returned by S-CSCF, it indicates RCSAPP of called end is not online.

And step 102, waking up the RCS APP of the called terminal.

In one embodiment, the RCS APP of the called end is awakened by sending a PUSH message.

The PUSH message may be sent to AOI, so that the AOI wakes up RCS APP of the called end through a message PUSH server.

In an embodiment, before sending the push message to the AOI, determining a terminal type and Token (Token) information of the called terminal by querying a database;

and IPCentrex carries the terminal type and the token information in the push message and sends the push message to the AOI.

The Token information may be a Token value, and after receiving a PUSH message of IPCentrex, the AOI converts the message into a standard interface and sends the standard interface to the APNS/GCM, and the APNS/GCM sends the standard interface to the called terminal.

AOI determines which message PUSH server (APNS or GCM) to send the PUSH message to according to the terminal type, and determines the corresponding called terminal according to the token information.

In an embodiment, after the IPCentrex sends the push message, the method further includes:

a ringing tone instruction (i.e. a 180ringing message) is sent back to the calling party.

and determining that the RCS APP is awakened according to the received registration message sent by the RCS APP.

When the IPCentrex third party registers for the message, it is determined that the ue b of the called party has been awakened by RCSAPP, and paging for the called party can be initiated.

And step 103, paging the RCS APP of the called terminal.

When IPCentrex pages RCS APP of the called terminal, the RCS APP of the called terminal is awakened, so that the RCS APP of the called terminal rings and a receiving/rejecting interface is popped up, after the called user selects to receive the call, the call is established, and the calling user and the called user can communicate.

It should be noted that, because there may be a plurality of RCS APPs of the called terminal, in actual application, the RCS APPs of the called terminal may be paged when all or part of the RCS APPs of the called terminal are not on-line according to a preset policy. When paging the RCS APP of the called terminal, all the off-line RCS APPs of the called terminal can be paged according to a preset strategy, one or more off-line RCS APPs with the highest priority can be paged, and one or more designated off-line RCS APPs can be paged.

The embodiment of the invention can inform the called user to receive the call in real time by performing the awakening operation when the RCS APP at the called terminal is not on line, so that the call is successfully established, and the requirement of the user on timely communication is met.

The following is an explanation of an application example.

Referring to fig. 1 and 3, a multi-end service network element IPCentrex mainly implements call control of service logic on the basis of an IMS core network, when a calling terminal (UE a) initiates a call, IPCentrex pages a called terminal (UE B), when a called side core network returns a response (480/408/500) that RCS APP is not on-line on the called terminal, IPCentrex queries the type and Token of the called terminal in a local terminal registration database, IPCentrex sends PUSH message operation to AOI according to the terminal type and Token value, AOI receives the IPCentrex message and then turns the message to a standard interface to be sent to APNS/GCM, APNS/GCM sends the message to the called terminal, RCS APP on the called terminal is automatically woken up, thereby RCS APP on the called terminal sends a third party registration message to the IPCentrex system, when IPCentrex receives the registration message of RCS APP, the IPCentrex calls the called terminal again, and the called terminal pops call the called terminal on the called terminal, the called user clicks to answer the call, and the call is successfully established.

Referring to fig. 3, the method includes the following steps:

step 201, an RCS APP (UE B) on a terminal of a called user B initiates a registration request (REGISTER) to an SBC (Session Border Controller) B to which the user belongs;

step 202, SBC B sends a registration request to the S-CSCF B where it is located;

step 203, S-CSCF B returns 200ok message to SBC B;

step 204, SBC B returns 200ok message to UE B;

step 205, the S-CSCF B sends a third party registration message to the IPCentrex;

step 206, the IPCentrex stores the terminal type and Token in the registration message in a local database;

step 207, IPCentrex sends 200ok message back to S-CSCF;

step 208, at this time, the UE B has successfully registered and is online, and after a period of time, it may be that the user actively logs off the RCS APP or that the process of the APP is killed by the IOS/Android operating system, resulting in the RCS APP logging off;

step 209, the calling user a initiates a voice call to the UE b on the RCS APP (UE a) on the terminal a, and the UE a sends an invite message to the SBC a;

step 210, SBC a forwards the invite message to S-CSCF a;

step 211, S-CSCF a forwards the invite message to IPCentrex;

step 212, triggering the calling process of IPCentrex, finding the called number after the IPCentrex analyzes the message, and initiating an invitation message to UE B according to the called number, wherein in the step, the IPCentrex sends the invitation message to S-CSCF A;

step 213, S-CSCF a sends an invite message to S-CSCF B;

step 214, S-CSCF B sends an invitation message to IPCentrex to trigger the called flow of IPCentrex;

step 215, IPCentrex sends invite message to S-CSCF B;

step 216, the S-CSCF B sends an invite message to the SBC B;

step 217, SBC B returns 480/408/430/500 message to S-CSCF B because UE B has gone offline;

step 218, S-CSCF B sends 480/408/430/500 message to IPCentrex;

step 219, after receiving the 480/408/430/500 message, the called process of IPCentrex knows that RCS APPs on the called terminal are not online, so query the local database to find the terminal type and Token value of the called terminal;

step 220, the IPCentrex issues a Pushkit-based VOIP (Voice over Internet Protocol, IP-based Voice transmission Protocol) PUSH message to the AOI; after AOI is converted into standard information, the information is sent to ANPS/GCM, and the ANPS/GCM is sent to a corresponding terminal;

step 221, IPCentrex sends 180ringing message to S-CSCF B;

step 222, the S-CSCF B sends a 180ringing message to the S-CSCF A;

step 223, S-CSCF a sends 180ringing message to IPCentrex;

step 224, IPCentrex sends 180ringing message to S-CSCF A;

step 225, the S-CSCF a sends a 180ringing message to the SBC a;

step 226, SBC a sends 180ringing message to UE a;

step 227, after the UE B terminal receives the PUSH message, the RCS APP is automatically awakened;

step 228, UE B initiates a registration message;

step 229, SBC B sends a register message to S-CSCF B;

step 230, S-CSCF B returns a 200ok message to SBC B;

step 231, SBC B returns a 200ok message to UE B;

step 232, S-CSCF B sends third party register message to IPCentrex;

step 233, when receiving the third party registration message, IPCentrex knows that UE B is already awake online, and IPCentrex initiates paging for UE B;

step 234, IPCentrex sends invite message to S-CSCF B;

step 235, S-CSCF B sends invite message to SBC B;

step 236, SBC B sends invite message to UE B;

step 237, the RCS APP on the UE B rings and pops up an interface for answering/rejecting, and sends a 180ringing message to the SBC B;

step 238, SBC B sends 180ringing message to S-CSCF B;

step 239, S-CSCF B sends a 180ringing message to IPCentrex.

After the user B selects to answer, the call is successfully established, and the user A and the user B can carry out voice communication.

In the embodiment of the invention, when the RCS multi-terminal service is off-line of a called RCS APP, the PUSH message is sent to the called terminal through the IPCentrex service, the RCS APP is automatically awakened by the called terminal, the IPCentrex can continue to call the called terminal, a call answering/rejecting interface of the RCS APP can be popped up on the called terminal, the called terminal clicks to answer, the call is successfully established, and the processing process in the IPCentrex has no abnormal experience or influence on a host user.

As shown in fig. 4, an embodiment of the present invention further provides an apparatus for implementing a service call, including:

a determining module 31, configured to determine that the RCS APP of the called party is not online when the calling party initiates a call;

a wake-up module 32, configured to wake up an RCS APP of the called end;

and a paging module 33, configured to page the RCS APP of the called end.

In an embodiment, the determining module 31 is configured to determine that the RCS APP of the called end is offline according to the received response message that the RCS APP is offline.

In an embodiment, the wake-up module 32 is configured to wake up the RCS APP of the called end by sending a push message.

In an embodiment, the wake-up module 32 is configured to send the push message to an AOI, so that the AOI wakes up an RCS APP of a called end through a message push server.

In an embodiment, the wake-up module 32 is configured to determine a terminal type and token information of the called end by querying a database, carry the terminal type and the token information in the push message, and send the push message to the AOI.

In an embodiment, the wake-up module 32 is further configured to send a ring instruction back to the calling party.

In an embodiment, the wake-up module 32 is further configured to determine that the RCS APP has been woken up according to the received registration message sent by the RCS APP.

As shown in fig. 5, an embodiment of the present invention further provides a device for implementing a service call, where the device includes: a memory 41, a processor 42 and a computer program 43 stored on the memory 41 and executable on the processor 42, the processor 42 implementing the method of implementing the service call when executing the program.

In this embodiment, the storage medium may include, but is not limited to: a U-disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a removable hard disk, a magnetic or optical disk, and other various media capable of storing program codes.

It will be understood by those of ordinary skill in the art that all or some of the steps of the methods, systems, functional modules/units in the devices disclosed above may be implemented as software, firmware, hardware, and suitable combinations thereof. In a hardware implementation, the division between functional modules/units mentioned in the above description does not necessarily correspond to the division of physical components; for example, one physical component may have multiple functions, or one function or step may be performed by several physical components in cooperation. Some or all of the components may be implemented as software executed by a processor, such as a digital signal processor or microprocessor, or as hardware, or as an integrated circuit, such as an application specific integrated circuit. Such software may be distributed on computer readable media, which may include computer storage media (or non-transitory media) and communication media (or transitory media). The term computer storage media includes volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer readable instructions, data structures, program modules or other data, as is well known to those of ordinary skill in the art. Computer storage media includes, but is not limited to, RAM, ROM, EEPROM, flash memory or other memory technology, CD-ROM, Digital Versatile Disks (DVD) or other optical disk storage, magnetic cassettes, magnetic tape, magnetic disk storage or other magnetic storage devices, or any other medium which can be used to store the desired information and which can accessed by a computer. In addition, communication media typically embodies computer readable instructions, data structures, program modules or other data in a modulated data signal such as a carrier wave or other transport mechanism and includes any information delivery media as known to those skilled in the art.

Claims

1. A method for implementing service call includes:

awakening the RCS APP of the called terminal;

and paging the RCS APP of the called terminal.

2. The method of claim 1, wherein the determining that the RCSAPP of the called party is not online while the calling party initiates the call comprises:

and determining that the RCS APP of the called terminal is not on-line according to the received response message of the RCS APP not on-line.

3. The method of claim 1, wherein the waking up the RCS APP of the called end comprises:

and awakening the RCS APP of the called terminal by sending a push message.

4. The method of claim 3, wherein waking up RCSAPP of the called end by sending a push message comprises:

and sending the push message to an always online push platform AOI (automatic optic inspection) so as to enable the AOI to awaken the RCS APP of the called terminal through a message push server.

5. The method of claim 4, wherein prior to sending the push message to the AOI, the method further comprises:

and determining the terminal type and the token information of the called terminal by querying a database.

6. The method of claim 5, wherein the sending the push message to the AOI comprises:

and carrying the terminal type and the token information in the push message, and sending the push message to the AOI.

7. The method according to any of claims 3-6, wherein after waking up RCS APP of the called side by sending push message, the method further comprises:

and sending a ring tone instruction back to the calling terminal.

8. The method according to any of claims 3-6, wherein after waking up RCS APP of the called side by sending push message, the method further comprises:

9. An apparatus for implementing a service call, comprising:

the wake-up module is used for waking up the RCS APP of the called terminal;

and the paging module is used for paging the RCS APP of the called terminal.

10. An apparatus for implementing a service call, comprising: memory, processor and computer program stored in the memory and executable on the processor, characterized in that the processor implements the method for implementing a service call according to any one of claims 1 to 8 when executing the program.

11. A computer-readable storage medium storing computer-executable instructions for performing the method for implementing the service call according to any one of claims 1 to 8.