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GB2442654B - Voice response system - Google Patents

Voice response system

Info

Publication number
GB2442654B
GB2442654B GB0801004A GB0801004A GB2442654B GB 2442654 B GB2442654 B GB 2442654B GB 0801004 A GB0801004 A GB 0801004A GB 0801004 A GB0801004 A GB 0801004A GB 2442654 B GB2442654 B GB 2442654B
Authority
GB
United Kingdom
Prior art keywords
voice response
response system
voice
response
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
GB0801004A
Other versions
GB0801004D0 (en
GB2442654A (en
Inventor
Stephen M Alexander
Chiu-Kwan Lam
Clive Tomlinson
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Orange Personal Communications Services Ltd
Original Assignee
Orange Personal Communications Services Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Orange Personal Communications Services Ltd filed Critical Orange Personal Communications Services Ltd
Priority to GB0801004A priority Critical patent/GB2442654B/en
Priority claimed from GB0622815A external-priority patent/GB2436906B/en
Publication of GB0801004D0 publication Critical patent/GB0801004D0/en
Publication of GB2442654A publication Critical patent/GB2442654A/en
Application granted granted Critical
Publication of GB2442654B publication Critical patent/GB2442654B/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/10—Metering calls from calling party, i.e. A-party charged for the communication
    • H04M15/12—Discriminative metering, charging or billing
    • H04M15/18—Discriminative metering, charging or billing according to duration of the call, or the communication
    • H04M15/20—Operator's time recording or indicating arrangements

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
GB0801004A 2004-11-23 2004-11-23 Voice response system Expired - Fee Related GB2442654B (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
GB0801004A GB2442654B (en) 2004-11-23 2004-11-23 Voice response system

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
GB0622815A GB2436906B (en) 2004-11-23 2004-11-23 Voice response system
GB0801004A GB2442654B (en) 2004-11-23 2004-11-23 Voice response system

Publications (3)

Publication Number Publication Date
GB0801004D0 GB0801004D0 (en) 2008-02-27
GB2442654A GB2442654A (en) 2008-04-09
GB2442654B true GB2442654B (en) 2008-10-08

Family

ID=39166050

Family Applications (1)

Application Number Title Priority Date Filing Date
GB0801004A Expired - Fee Related GB2442654B (en) 2004-11-23 2004-11-23 Voice response system

Country Status (1)

Country Link
GB (1) GB2442654B (en)

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1001591A2 (en) * 1998-11-13 2000-05-17 Siemens Information and Communication Networks Inc. Redundant database storage of selected record information for an automated interrogation device
WO2001071543A2 (en) * 2000-03-21 2001-09-27 Quack.Com Interacting with a data network using a telephonic device
US20040161078A1 (en) * 2002-04-30 2004-08-19 Sbc Technology Resources, Inc. Adaptive voice recognition menu method and system
US6788770B1 (en) * 2003-03-27 2004-09-07 Sprint Communications Company L.P. Intelligent voice response system with navigator database

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1001591A2 (en) * 1998-11-13 2000-05-17 Siemens Information and Communication Networks Inc. Redundant database storage of selected record information for an automated interrogation device
WO2001071543A2 (en) * 2000-03-21 2001-09-27 Quack.Com Interacting with a data network using a telephonic device
US20040161078A1 (en) * 2002-04-30 2004-08-19 Sbc Technology Resources, Inc. Adaptive voice recognition menu method and system
US6788770B1 (en) * 2003-03-27 2004-09-07 Sprint Communications Company L.P. Intelligent voice response system with navigator database

Also Published As

Publication number Publication date
GB0801004D0 (en) 2008-02-27
GB2442654A (en) 2008-04-09

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Legal Events

Date Code Title Description
PCNP Patent ceased through non-payment of renewal fee

Effective date: 20131123