JP2001256282A - System and method for providing medical service and computer readable recording medium storing medical service providing program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To efficiently provide medical services. SOLUTION: This system is provided with a provider terminal 14 for providing medical service information, a customer terminal 12 for receiving the medical service information, and a medical service supporting device 11 for supporting transmitting/receiving of medical service information by connecting the provider terminal and the customer terminal through an electronic network and the medical service supporting device 11 is provided with a user interface 11a for controlling transmitting/receiving of medical service information between the provider terminal and the customer terminal while utilizing the electronic network and a storage means 11d for storing the medical service information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a medical service providing system, a medical service providing method, and a computer readable recording medium storing a medical service providing program for providing medical services such as diagnosis of medical conditions, and more particularly, to an electronic network. The present invention relates to a technology that enables a medical service to be provided efficiently by interconnecting a medical service recipient and a provider using the electronic service and providing the medical service via an electronic network.

[0002]

2. Description of the Related Art At present, when providing medical services such as diagnosis by a doctor, the applicant goes to a medical facility such as a hospital and receives medical services at the medical facility. Further, when simply trying to collect medical-related information, it is necessary to search for desired information by himself / herself from a vast and difficult document.

[0003]

In such a conventional medical service providing method, if the medical facility is not operating, the medical service cannot be provided immediately, which causes an unexpected situation. Sometimes. In addition, basically, it is difficult for all people to easily receive medical services because they need to meet a doctor. Furthermore, since it is necessary to search for medical-related information from a vast number of documents, it is difficult to quickly collect desired medical information.

[0004] The present invention has been made in view of the above problems, and has as its object to provide a medical service providing system, a medical service providing method, and a computer readable program storing a medical service providing program for efficiently providing medical services. To provide a simple recording medium.

[0005]

In order to solve the above-mentioned technical problems, the inventor interconnects a medical service provider and a physician using an electronic network and provides medical services through the electronic network. As a result, they came to the idea that medical services could be provided efficiently, and as a result of continuing intensive research, came up with a technical idea having the following features.

A first feature of the present invention is that a provider terminal for providing medical service information, a recipient terminal for receiving the medical service information, and a connection between the provider terminal and the recipient terminal via an electronic network. And a medical service support device that supports transmission and reception of medical service information, wherein the medical service support device includes a user interface that controls transmission and reception of medical service information between a provider terminal and a recipient terminal using an electronic network. The medical service providing system includes a face and storage means for storing medical service information.

[0007] This makes it possible to provide medical services efficiently.

[0008] A second feature of the present invention is a user information input step of inputting information on a recipient required for providing medical service information, and a service selecting step of selecting medical service information desired to be provided. A service providing step of providing the selected medical service information via an electronic network, and, based on the contents of the provided medical service information, charging a fee for the provision of the medical service information to the recipient, and providing the medical service information And a service fee collecting step of transmitting the sales information of the medical service to the provider.

Thus, medical services can be efficiently provided.

[0010] Further, a third feature of the present invention is that a user information input process for inputting information on a recipient required for providing medical service information, and a service selection process for selecting medical service information desired to be provided. And a service providing process of providing the selected medical service information via an electronic network, and, based on the content of the provided medical service information, a fee pertaining to the provision of the medical service information is charged to the recipient, and the medical service information is provided. And a service fee collecting process for transmitting the sales amount information to a provider, and a computer-readable recording medium storing a medical service providing program for causing a computer to execute these processes.

[0011] Thus, efficient medical service provision processing becomes possible.

Here, the recording medium includes, for example, a computer-readable recording medium capable of recording a program such as a semiconductor memory, a magnetic disk, an optical disk, a magneto-optical disk, and a magnetic tape.

It is desirable that the medical service support apparatus includes an authentication unit for authenticating a recipient and an office processing unit for controlling a charging process for providing medical service information.

[0014] Thus, the business process related to the provision of the medical service information can be performed on the electronic network, so that a more efficient medical service providing process can be realized.

[0015]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Referring to FIGS.
The configuration and operation of a computer-readable recording medium that stores a medical service providing system, a medical service providing method, and a medical service providing program according to an embodiment of the present invention will be described in detail.

(Medical Service Providing System) First, a medical service providing system according to an embodiment of the present invention will be described.

FIG. 1 is a schematic diagram showing a configuration of a medical service providing system according to an embodiment of the present invention.

As shown in FIG. 1, a medical service providing system according to an embodiment of the present invention includes a recipient (= provider terminal) 12 who wants to provide a medical service, Operating organization (= provider terminal) 14,
The medical service support device 11 supports the provision of medical services between the recipient 12 and the doctors' organization / operating institution 14, and the financial institution 13 performs billing processing for the provision of medical services. / Operating organization 1
4. The medical service support device 11 and the financial institution 13 are connected to each other via an electronic network.

On the other hand, the medical service support apparatus 11 according to the embodiment of the present invention comprises
A user interface 11a for controlling the transmission and reception of medical service information via an electronic network between the four, an authentication unit 11b for authenticating the recipient 12, and a medical service for the recipient 12, such as a service fee charging process and a billing process. Business processing means 11 for controlling a series of business processing related to provision
c, a medical knowledge database (= storage means) 11d for converting, storing, and storing medical service information into a predetermined format, such as information on a medical condition of a recipient, medical information, and information on a general medical condition. The information in the medical knowledge database 11d can be updated by the doctors / operating organization 14 via an electronic network.

Here, the “electronic network” means a general communication network using a telecommunications technology.
P (Transmission Control Protocol) / IP (Interne
Protocol) based internet system,
WAN (Wide Area Network), LAN (Local Area Ne
twork) and the like.

The "user interface" is a GU capable of controlling various processes in the medical service support apparatus 11 by interactive operation via a display screen.
It is preferable to use I (Graphical User Interface).

Further, as the “medical service” here, for example, the following can be considered.

24-hour online diagnosis service (general) When the recipient 12 accesses the user interface 11a and inputs the contents of the diagnosis of the attending physician for the recipient 12, the medical service support apparatus 11 transmits the contents of the diagnosis to the It is transmitted to the terminal of the operating organization 14. Doctors / Administrative Agency 14
Re-diagnoses the symptom of the recipient 12 from the viewpoint of the second doctor in response to the reception of the diagnostic content, and transmits the re-diagnostic content to the medical service support apparatus 11. The user interface 11 a outputs the details of the re-diagnosis to the terminal of the recipient 12. Here, whether or not the diagnostic content has been transmitted, for example,
It is preferable to notify the recipient by voice or image display.

24 hour online diagnosis Home doctor (individual) When the recipient 12 accesses the user interface 11a and inputs information on his / her own medical condition, the medical service support apparatus 11 sends the information on the medical condition to a specialist doctor / It is transmitted to the terminal of the operating organization 14 (= private doctor). In response to the reception of the information, the doctors / operating organization 14 diagnoses the symptoms of the recipient 12 and transmits the contents of the diagnosis to the medical service support apparatus 11. User interface 11a
Outputs the contents of diagnosis to the terminal of the recipient 12.

Chat Interview When the recipient 12 accesses the user interface 11a, the user interface 11a activates the chat means, transmits a chat request to the doctor's group / operating organization 14, and the doctor group / operating organization 14 In response to the reception of the chat approval signal, a real-time consultation can be executed in a conversational manner between the recipient 12 and the doctors / administration organization 14 via the user interface 11a.

Personal Health Check When the recipient 12 accesses the user interface 11a and inputs health check data, the medical service support apparatus 11 converts the health check data into a medical knowledge database 11d.
Alternatively, the data is transmitted to the doctors / operating organization 14. In response to the reception of the medical examination data, the medical knowledge database 11d or the doctors / administrative organization 14 refers to the contents of the medical examination data, and provides information on the medical examination, diet, and points to be considered in the medical service support apparatus. Send to 11. The user interface 11 a outputs the received information to the terminal of the recipient 12.

The symptom 110 When the recipient 12 accesses the user interface 11a and inputs information relating to his / her own symptom (or image information relating to the body), the medical service support apparatus 11
Transmits the information on the symptoms to the medical knowledge database 11d or the terminal of the doctors / operating organization 14. In response to the reception of the information on the symptoms, the medical knowledge database 11d or the doctor's team / administrative organization 14 refers to the information on the symptoms and performs a medical examination and measures for the symptoms in the medical service support apparatus 1.
Send to 1. The user interface 11 a outputs the received information to the terminal of the recipient 12.

Diet No. 110 When the recipient 12 accesses the user interface 11a and inputs information on the body and living information, the medical service support apparatus 11 converts the information into the medical knowledge database 11
d or to the terminal of the doctors / operating organization 14. In response to the reception of the information, the medical knowledge database 11d or the doctors / operating organization 14 refers to the content of the information and
The most effective diet plan is transmitted to the medical service support apparatus 11 for 2. User interface 11
a outputs the received information to the terminal of the recipient 12.

Diet # 110 When the recipient 12 accesses the user interface 11a and inputs that the patient is a patient who needs a diet, such as gout or diabetes, the medical service support apparatus 11 converts the information into medical knowledge. Database 11d or doctors / management institution 1
4 terminal. In response to the reception of the information, the medical knowledge database 11d or the doctor's team / operating organization 14 refers to the content of the information and transmits information on the caloric sugar content and the main points of the meal menu to the medical service support apparatus 11. The user interface 11 a outputs the received information to the terminal of the recipient 12.

When the recipient 12 accesses the user interface 11a and inputs information on erroneous diagnosis and diagnosis error, the medical service support apparatus 11 converts the information into the medical knowledge database 11
d or to the terminal of the doctors / operating organization 14. In response to the reception of the information, the medical knowledge database 11d or the doctor's team / administrative organization 14 refers to the content of the information and transmits information on legal correspondence to a misdiagnosis or a diagnosis error to the medical service support apparatus 11. The user interface 11a
The received information is output to the terminal of the recipient 12.

Internet pharmacy When the recipient 12 accesses the user interface 11a and inputs necessary information in the medical inquiry chart, the medical service support apparatus 11 converts the input information into the medical knowledge database 11d.
Alternatively, the data is transmitted to the terminal of the doctor's team / operating organization 14. Upon receiving the information, the medical knowledge database 11d or
The management organization 14 refers to the content of the input information, prescribes a medicine, and outputs a prescription to the recipient 12 via the medical service support device 11. Here, doctors / administrative institution 11
May sell the medicine to the recipient 12 based on the input information, but in this case, it is desirable that the sales clerical work is performed using the financial institution 13 on the electronic network.

Hospital introduction yellow page When the recipient 12 accesses the user interface 11a and inputs information on his / her own location and symptoms, the medical service support apparatus 11 converts the input information into the medical knowledge database 11d or the It transmits to the terminal of the institution 14.
Upon receipt of the information, the medical knowledge database 11d or the doctor's team / operating organization 14 sends the letter of introduction of the regional specialty hospital or national hospital via the medical service support device 11 to the recipient 1
2 to the terminal.

Internet Medical Dictionary When the recipient 12 accesses the user interface 11a and inputs a keyword related to medical information desired to be searched, the medical knowledge database 11d refers to the keyword and associates the medical knowledge database 11d with the input keyword. The medical information to be output is output to the user interface 11a.

Medical FAQ When the recipient 12 accesses the user interface 11a, the medical knowledge database 11d outputs frequently asked questions, questions, and consultations related to medical care on the user interface 11a.

When the recipient 12 accesses the user interface 11a, the medical knowledge database 11d outputs the medical information to the user interface 11a and can subscribe to the medical information online.

Here, as the “terminal” in the medical service providing system, a general computer system or a portable information terminal may be used. When a portable information terminal is used as a terminal, the doctors / operating organization 14 can easily recognize a request for providing a medical service from any place, and the recipient 12 can Regardless, medical services can be promptly received.

(Medical Service Providing Method) Next, a medical service providing method according to an embodiment of the present invention will be described.

FIG. 2 is a flowchart showing a medical service providing method according to the embodiment of the present invention.

When providing a medical service using the medical service providing method according to the embodiment of the present invention, the following processing steps are executed.

(1) The recipient 12 accesses the user interface 11a via the electronic network (access processing step, S201). At this time, if it is the first access (enrollment registration step, S20
If the access has already been made to 4), the process proceeds to (user information input step, S203).

(2) The recipient 12 inputs information required for providing a medical service, such as an ID number (user information input step, S203), and (service selection step, S20).
Go to 5).

(3) The recipient 12 inputs his / her inquiry information, such as a name, an address, and a credit number for paying the insurance book number service fee, required for providing the medical service to the user interface 11a. After completing the inquiry information input,
The business processing unit 11c issues information such as an ID number for receiving a medical service to the recipient 12 based on the inquiry information (enrollment registration step, S204). Thereafter, the process proceeds to (service selection step, S205). here,
The input of the inquiry information may be manual input or character / image information read using a scanning type reading device such as a scanner.

(4) The recipient 12 selects a medical service desired to be provided (service selecting step, S20)
5). Here, it is desirable that the selection of the medical service be performed, for example, through an interface screen 30 as shown in FIG. 3, and in this case, the recipient 12 uses a touch panel or a mouse pointer to perform a desired medical service. A service is selected from the screen 30.

(5) The medical knowledge database 11d or the doctor's team / operating organization 14 provides the medical service desired by the recipient 12 via the electronic network (service providing step, S206).

(6) The business processing means 11 c
Based on the contents of the medical service provided in 2, the service fee is charged to the financial institution 13 and, at the same time, the sales information of the service is transmitted to the doctors / operating institution 14. The financial institution 13 requests the provider 12 to pay a service fee in response to a request from the paperwork 11c. In response to the transfer of the service fee, the financial institution 13 deposits the service fee from the recipient 12 into a predetermined account of the doctors / operating institution 14 (service fee collecting step, S207). Here, the financial institution 13 may be a credit company related to the credit number input by the provider 12. Alternatively, the financial institution 13 may be provided with an account of the provider 12 in advance, and the service fee may be deducted from the account.

The medical service support apparatus 11 includes a so-called general-purpose machine, workstation, PC, NC (Netw
or the like, and has, for example, an appearance like the configuration shown in FIG. 4, and includes a floppy (registered trademark) disk drive 42 and an optical disk drive 44. Then, the floppy disk 43 is inserted into the floppy disk drive 42, and the optical disk 46 is inserted into the optical disk drive 44, and a predetermined read operation is performed. It can be installed in the system 40. Further, by connecting a predetermined drive device, for example, installation and reading / writing of data can be executed using a ROM 47 serving as a memory device and a cartridge 48 serving as a magnetic tape device.

The medical service support apparatus according to the embodiment of the present invention may be programmed and stored in a computer-readable recording medium. When providing a medical service, the recording medium is read into a computer system, a program is stored in a storage unit such as a memory in the computer system, and the medical service program is executed by an arithmetic unit. Medical service support apparatus can be realized. Here, the recording medium includes, for example, a computer-readable recording medium capable of recording a program such as a semiconductor memory, a magnetic disk, an optical disk, a magneto-optical disk, and a magnetic tape.

Thus, it should be understood that the present invention includes various embodiments and the like not described herein. Therefore, the present invention must be limited only by the matters specifying the invention according to the claims that are reasonable from this disclosure.

[0049]

As described above, according to the medical service providing apparatus, the medical service providing method, and the computer readable recording medium storing the medical service providing program of the present invention, the medical service is provided using the electronic network. The medical service can be efficiently provided by providing the medical service via the electronic network because the recipient and the doctor are interconnected.

[Brief description of the drawings]

FIG. 1 is a schematic diagram showing a medical service providing system according to an embodiment of the present invention.

FIG. 2 is a flowchart illustrating a medical service providing method according to an embodiment of the present invention.

FIG. 3 is a schematic diagram showing an interface screen according to the embodiment of the present invention.

FIG. 4 is a schematic diagram showing an overview of a medical service providing apparatus according to an embodiment of the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 10 Medical service providing system 11 Medical service support apparatus 11a User interface 11b Authentication means 11c Business processing means 11d Medical knowledge database (= storage means) 12 Recipient 13 Financial institution 14 Doctors' group / operating institution (= provider) 30 Face screen 40 computer system 41 display 42 floppy drive 43 floppy disk 44 keyboard 45 optical disk drive 46 optical disk 47 ROM 48 cartridge

 ────────────────────────────────────────────────── ─── Continuing on the front page (72) Inventor Shinichiro Ishibashi 6F, Shirokawa Building, 4-7 Yotsuya, Shinjuku-ku, Tokyo Medical Internet F-Term (Reference) 5B049 AA04 BB41 CC01 EE05 GG02 5B075 KK07 ND16 UU26

Claims (4)

[Claims] A provider terminal for providing medical service information; a recipient terminal for receiving the medical service information; connecting the provider terminal and the provider terminal via an electronic network; A medical service support apparatus that supports transmission and reception of service information, wherein the medical service support apparatus controls transmission and reception of medical service information between the provider terminal and the provided terminal using the electronic network. A medical service providing system, comprising: an interface; and storage means for storing the medical service information. 2. The medical service support device, comprising: an authentication unit that authenticates the recipient; and a paperwork unit that controls a charging process for providing the medical service information. 2. The medical service providing system according to 1. 3. A user information input step of inputting information relating to a recipient required for providing medical service information; a service selecting step of selecting medical service information desired to be provided; A service providing step to be provided via an electronic network, and, based on the content of the provided medical service information, a fee pertaining to the provision of the medical service information is charged to a recipient, and sales information of the medical service information is obtained. Collecting a service fee to be transmitted to the provider. 4. A user information input process for inputting information on a recipient required for providing medical service information, a service selecting process for selecting medical service information desired to be provided, and a process for selecting the selected medical service information. Service providing processing to be provided via an electronic network, and, based on the content of the provided medical service information, a fee pertaining to the provision of the medical service information is charged to a recipient, and sales information of the medical service information is A computer-readable recording medium storing a medical service providing program, including a service fee collecting process to be transmitted to a provider, and causing a computer to execute the processes.