JP2001357101A - Travel guide system - Google Patents

Abstract

(57) [Summary] [Problem] Even for a trip that is not accompanied by an attendant such as a trip by an individual or a small group, there is no need for the traveler to perform cumbersome procedures and the like, and as a travel agency, Provided is a process guide system capable of providing services corresponding to diversification of customer requests and labor saving of entrainment work. SOLUTION: A user (traveler) accesses a travel itinerary management server 1 from a user terminal 2 via the Internet 6, selects a sightseeing spot, an accommodation place, etc., and applies for a travel. The travel itinerary management server 1 makes a reservation for the accommodation service terminal 3, the transportation service terminal 4, and the sightseeing service terminal 5 via the Internet 6 for the contents which have to be reserved among the applied contents. Subsequently, the content of the application is recorded on the IC card from the travel itinerary management server 1. This IC card is sent to the user before departure. The user can go on a trip with this IC card, display the trip information by inserting the IC card into each service terminal installed at the stop-off point during the trip, and obtain the information necessary for the trip each time. it can.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system for guiding a traveler on a travel itinerary using a recording medium suitable for carrying, such as an IC card.

[0002]

2. Description of the Related Art Heretofore, when a traveler requests a travel agency to arrange a trip connecting a plurality of destinations, a close meeting with the travel agency is carried out for group customers, and the customer In addition to the inspection of the destination with representatives of the group, tour conductors will accompany the tour on the day of the departure, taking care of the transportation boarding process and ticket handling in various places.
In contrast, for individuals and small groups of travelers, such meticulous services are not practical,
It is common to provide indirect services through windows at each location of the destination.

[0003]

However, in the conventional travel agency business, individuals and small-sized travelers repeatedly contact the telephone to check the reservation status even after completing the application for all the trips at the store. And store visits. It is necessary to carry a reservation certificate or ticket yourself during the trip, and to contact and process transportation and accommodation during the trip, especially when going abroad, confirming the reservation contents and It is necessary to explain the position and purpose with linguistic problems. In addition, it is common practice for agents to pay in advance for the entire trip at once, and even if a trip is interrupted, the expenses for the remaining trips have already been settled.

[0004] In view of the above, the present invention eliminates the need for the traveler to perform cumbersome procedures and the like even when the tour is not accompanied by an attendant, such as a trip by an individual or a small group. It is an object of the present invention to provide a process guide system capable of providing a service corresponding to diversification of customer requests and labor saving of attending work as a trader.

[0005]

In order to solve the above problems, according to the present invention, a travel guide system is provided that includes a travel itinerary management server that manages an entire travel itinerary of a traveler, and data exchange with the travel itinerary management server. It is composed of a plurality of service terminals connected as possible, the travel itinerary management server further includes a recording medium writing device for recording the travel information of the traveler on a recording medium, and each service terminal records the travel information. And a recording medium reading / writing device for reading and recording information from the recording medium, and a function of displaying travel information read by the recording medium reading / writing device. Features. According to the present invention, the travel itinerary management server manages the travel itinerary of each traveler, and allows the service terminal to read information recorded on a portable recording medium such as an IC card at a travel destination, thereby confirming reservations, Because destination confirmation is performed, even for trips that are not accompanied by an attendant, such as a trip by an individual or a small group, the traveler only needs to present a recording medium such as an IC card to complete the procedure at the destination. And so on, and the travel agency can also save labor in the entrainment work.

[0006]

Embodiments of the present invention will be described below in detail with reference to the drawings. FIG. 1 is a configuration diagram showing an embodiment of a travel guide system according to the present invention.
In FIG. 1, 1 is a travel itinerary management server, 2 is a user terminal, 3 is an accommodation service terminal, 4 is a traffic service terminal,
Reference numeral 5 denotes a tourist service terminal, and reference numeral 6 denotes a network line such as the Internet.

In FIG. 1, a travel itinerary management server 1 is a computer system installed in a travel agency, which includes travel itinerary, map information, accommodation, destination, transportation information in the travel itinerary, and information from customers. It has a function of managing information on the entire travel itinerary of the customer, such as whether or not the travel fee has been paid. The travel itinerary management server 1 has a function as a WEB server on the Internet 6, and
It can be accessed from the user terminal 2, the accommodation service terminal 3, the transportation service terminal 4, and the sightseeing service terminal 5 equipped with the EB browser. Further, the travel itinerary management server 1 is connected to an IC card writer (not shown), and can record travel information such as traveler information, destination information, and itinerary information on the IC card.

[0008] The user terminal 2 is a computer terminal used by ordinary users, and is connected to a personal computer by WE.
This can be realized with a B browser. The accommodation service terminal 3 is a computer terminal installed in an accommodation facility such as a hotel or a ryokan, and is equipped with a WEB browser and connected to an IC card reader / writer.
It is possible to read information from an IC card and write information to the IC card. The traffic service terminal 4 is a computer terminal installed in a vehicle such as a taxi or rental car, has a WEB browser, has a communication function for wirelessly connecting to the Internet, and has an IC card reader / writer. It is connected. The sightseeing service terminal 5 is a computer terminal installed in a store such as a restaurant or a souvenir shop, and has a WEB browser and an IC card reader / writer connected thereto.

Next, the processing operation of the travel guidance system shown in FIG. 1 will be described with reference to the flowchart of FIG. When making a reservation for a travel, the user first accesses the travel agency's WEB site established in the travel itinerary management server 1 from the user terminal 2 via the Internet 6. Here, the user selects a ready-made travel plan in accordance with the content displayed on the screen of the user terminal 2, or designates and combines a plurality of destinations, accommodation facilities, and the like by himself / herself. The travel itinerary is determined and an application is made (step S1). When the application is accepted by the travel itinerary management server 1, the travel information of the applied content is registered in the travel itinerary management server 1. Of the registered travel information, those that require reservation, such as accommodation facilities,
A reservation is made via the Internet 6 (step S
2). Specifically, for example, in the case of an accommodation facility, by accessing the accommodation service terminal 3 installed in the accommodation facility and confirming that the reservation is vacant, the traveler ID is registered in the accommodation service terminal 3 by , A reservation is made. Subsequently, this travel information is recorded on the IC card by the IC card writer (step S3). The travel information recorded on the IC card includes destination position information, map information,
There are traveler personal information, accommodation schedule information, and purchase schedule information.

Here, an example of the destination position information is shown in FIG. The destination position information is information indicating the position of each destination scheduled to be visited during a trip, and is defined by latitude and longitude in the example of FIG. Since the destination position information is used by the driver to confirm the position on the map by reading it into the traffic service terminal 4, the position of the destination is displayed on the map displayed on the traffic service terminal 4. It just needs to be shown exactly. Therefore, the traffic service terminal 4
If the consistency with the map information read and displayed by the traffic service terminal 4 is adopted, the information may be information specified by criteria other than the latitude and longitude.

The map information is displayed on the traffic service terminal 4 to recognize the position of the destination. Therefore, a map including the position of the destination is always prepared.

[0012] The traveler's personal information is personal information relating to the traveler himself, and is used to identify the person during the trip, and can also be used to settle the travel price. The traveler's personal information includes a traveler ID for identifying the traveler, an address and a name of the traveler, and the like. In addition, by reading the information in the accommodation service terminal 3, the accommodation company can confirm the traveler, so that the trouble of writing the address and name as in the related art can be omitted.

The accommodation schedule information is a record of all planned accommodation destinations during the trip, and is recorded in association with the date of the accommodation schedule. The accommodation schedule information is read by the accommodation service terminal 3 together with the personal information of the traveler, so that the accommodation company can confirm the accommodation of the previous day and the next day of the traveler. This accommodation schedule information is not recorded on the IC card in the case of a day trip.

The purchase schedule information is a record of the product to be purchased and the name of the dish to be eaten and eaten, and is recorded in association with the store. This purchase schedule information is read and displayed by the tourist service terminal 5. This eliminates the need for the traveler to note the specialty of the store.

The IC card on which the above-mentioned travel information is recorded is sent to the user by mail or the like so as to reach the user by the departure date (step S4).

The user goes on a trip with this IC card. It is the same as before until it arrives at the station near the destination using a train or the like. After arriving at a station near your destination,
Suppose you use a taxi from the station to your destination. A traffic service terminal 4 is installed in the taxi. I brought by the user to the IC card slot of the traffic service terminal 4
When the C card is inserted, the destination location information is read,
A plurality of destinations are displayed on the display of the traffic service terminal 4. If you select one of these destinations,
Map information corresponding to the position of the selected destination is read from the IC card, and a map near the selected destination is displayed. The taxi driver can drive while looking at the map and reach the destination. For this reason, even if the taxi driver does not know the location and the user does not know the exact location of the destination, it is possible to know the exact location just by inserting the IC card into the traffic service terminal 4. (Step S5)

It is assumed that the user arrives at a restaurant B where a local specialty can be eaten as a destination. In the restaurant B, a tourist service terminal 5 is installed. When an IC card is inserted into the sightseeing service terminal 5, a dish name registered in advance in the IC card is displayed. This allows the user to
Even if you forget the name of the dish you originally wanted to eat, you can know the name of the dish. (Step S6)

It is assumed that the user arrives at the hotel where he stays for the day. An accommodation service terminal 3 is installed in the hotel. When the IC card is inserted into the accommodation service terminal 3, the traveler's personal information and the accommodation schedule information recorded on the IC card are read out and displayed on the screen of the accommodation service terminal 3. This personal information can be printed by a printer connected to the accommodation service terminal 3 as needed. This eliminates the need for the user to perform a cumbersome operation of writing the name and address of the guest, as in the related art. Also, at the accommodation service terminal 3, the traveler ID of the read traveler personal information and the traveler ID in the reservation information of the day managed by the accommodation service terminal 3 (the above-described step S
2), and confirms whether the customer is a reservation customer of the day. (Step S7)

Although the preferred embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and various modifications are possible. For example, in the above embodiment, each service terminal only reads the travel information of the IC card, performs route guidance, and confirms the reservation. However, the information of the usage history and the usage fee is stored in both the service terminal and the IC card. By recording the information, it is possible to settle the travel price at each service terminal. By doing so, if the trip is interrupted, only the actual usage before the interruption is charged, and the user can change the travel itinerary without paying much attention to the travel price. It can be performed.

Further, in the above-described embodiment, an example has been described in which an IC card is used as a recording medium for recording travel information. However, another recording medium such as a magnetic card may be used as long as it is portable. However, since a relatively large data such as map information cannot be recorded on a recording medium having a small storage capacity such as a magnetic card, in this case, the map information and the like are stored in the traffic service terminal 4 in advance. There is a need.

In the above embodiment, the case where the traffic service terminal 4 is installed in a vehicle such as a taxi has been described, but it may be installed in an elevator or the like in a building. When the traffic service terminal 4 is installed in an elevator or the like that moves in a vertical direction, it is necessary to further add the information in the vertical direction to the destination position information.

[0022]

As described above, according to the present invention,
A travel itinerary management server manages each traveler's travel itinerary,
At the travel destination, the service terminal reads information recorded on a portable recording medium such as an IC card to confirm reservations, confirm destinations, etc., so that it can be used for traveling by individuals or small groups. Even if the tour is not accompanied by a traveling companion, the traveler can perform procedures at the travel destination only by presenting a recording medium such as an IC card, and the travel agency can also save labor on the traveling trip. This has the effect of becoming

[Brief description of the drawings]

FIG. 1 is a configuration diagram of a travel guidance system according to the present invention.

FIG. 2 is a flowchart showing a processing operation of the process guide system of the present invention.

FIG. 3 is a diagram showing an example of destination position information recorded on an IC card.

[Explanation of symbols]

 1 ... travel itinerary management server 2 ... user terminal 3 ... accommodation service terminal 4 ... transportation service terminal 5 ... sightseeing service terminal 6 ... internet

Claims (2)

[Claims] 1. A travel guide system comprising a travel itinerary management server for managing an entire travel itinerary of a traveler, and a plurality of service terminals connected to the travel itinerary management server so as to be able to exchange data. The travel itinerary management server includes a recording medium writing device for recording travel information of a traveler on a recording medium, and each of the service terminals reads information from the recording medium on which the travel information is recorded. A recording medium reading / writing device for performing recording;
A travel guidance system having a function of displaying travel information read by a writing device. 2. A recording medium on which destination position information indicating the position of a destination, personal information of a traveler, which is personal information of a traveler, and accommodation plan information in which information of a hotel to be stayed is recorded.