JP2002175352A - Car allocation support system and its method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a car allocation support system and its method, capable of relieving the load on operator. SOLUTION: The operator transmits the contents of a received order to a center server 11 by using an operator terminal (P1), stores the contents in a database (S10) and selects a specified deliverer from the data base. An electronic mail is created, by attaching a prescribed connecting destination address to a rough message of the contents of the received order, after placing a detailed message of the contents of the received order in an area having the connecting destination (S12), and the electronic mail is transmitted to a deliverer terminal 22 which is used by the delivery person who extracted the electronic mail(S13).

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

[0001] 1. Field of the Invention [0002] The present invention relates to a vehicle dispatching support system and method for assisting vehicle dispatching of vehicles including motorcycles for delivering luggage.

[0002]

2. Description of the Related Art In recent years, when delivering packages faster,
Motorcycle flights using motorcycles are used.

[0003] In this motorcycle flight, when an operator receives a delivery request by telephone, the operator searches a database for a delivery person near the receiving place and contacts the delivery person's mobile phone to request the contents of the request. Was communicating.

[0004] The operator receives the current location from the delivery person by telephone, and also inputs the current location to a database.

[0005]

However, in the above-described method, the operator has to perform the reception of the delivery request and the telephone exchange with the delivery person, which increases the burden. In addition, when communicating with a mobile phone, there is a possibility that a mistake in listening may occur.

[0006] The present invention has been made in view of such conventional problems, and has as its object to provide a vehicle allocation support system and method capable of reducing the burden on an operator.

[0007]

According to a first aspect of the present invention, there is provided a vehicle allocation support system, comprising: a center server to which an operator terminal is connected; and a delivery server registered in a database of the center server. A delivery terminal that is connected via a network to the dispatcher terminal used by the operator terminal, wherein the operator terminal includes order content transmission means for transmitting order content data indicating order content to the center server, The center server, an order content data receiving unit that receives the order content data from the operator terminal, an order content indicated by the received order content data, an order content storage unit that stores the order content in the database, and A delivery method for selecting a specific delivery person and used by the selected delivery person Message data transmitting means for transmitting message data indicating the message based on the order details to the shipper terminal, wherein the shipper terminal receives the message data from the center server and Is displayed.

That is, when an operator receives an order, the order data indicating the order is transmitted to the center server using the operator terminal. Upon receiving this, the center server stores the order content indicated by the order content data in the database, selects a specific deliverer from the database, and sends the specific deliverer to a deliverer terminal used by the deliverer based on the order content. Send the message data indicating the message. Then, the message indicated by the message data from the center server is displayed on the delivery terminal.

As described above, the order contents are transmitted to the delivery person without the operator having to communicate with the delivery person by telephone. In addition, since the contents of the order are displayed on the delivery terminal used by the delivery person, mistakes in listening can be prevented as compared with a case where the contents of the order are transmitted via a mobile phone.

[0010] In the vehicle allocation support system according to claim 2, the center server posts detailed detailed notices based on the order details in an area having a predetermined connection destination address. And a connection destination address attaching means for adding the connection destination address to the contact information for generating the contact information data, and in response to a connection request to the connection destination address from the delivery terminal, the connection destination address Detailed contact information data transmitting means for transmitting detailed contact information data indicating the posted detailed contact information to the delivery terminal that has requested connection, wherein the delivery terminal includes the connection included in the displayed notice. Connection request means for requesting a connection to the destination address, and a detailed connection for receiving detailed communication data from the center server and displaying the detailed communication. And an item display means.

That is, detailed detailed notices based on the contents of the order are posted in an area having a predetermined connection destination address, and the notices for generating the notice data include:
This connection destination address is attached. As a result, the connection address is added to the message displayed on the delivery terminal, and a connection request to the connection address is transmitted to the center server using the delivery terminal.

The center server that has received the connection request transmits detailed contact information data indicating the detailed notice posted at the connection destination address to the delivery terminal that has requested the connection. Then, the detailed message indicated by the detailed message data is displayed on the delivery terminal.

[0013] This makes it possible to reduce the volume of the communication item data transmitted to the delivery terminal. Therefore, it is possible to use a communication means having an upper limit in the transfer capacity or a communication means which is not suitable for large-capacity communication.

[0014] Further, only the delivery person who has received the contact information can know the connection destination on which the detailed contact information of the order details is posted. Thereby, the confidentiality of the contents of the order is maintained. Further, by detecting the presence or absence of connection to the connection destination address, it is possible to confirm that the contents of the order have been transmitted to the delivery person.

Further, in the vehicle dispatching support system according to claim 3, the delivery terminal is an attendance data transmitting means for transmitting the attendance to the center server as attendance contact data, and the center as the exit contact data to indicate the exit. The center server receives the attendance contact data from the delivery terminal and sends the attendance contact data together with the time at which the attendance notification was received. Attendance time recording means for recording in the database in association with the delivery person using the delivery terminal, receiving the leaving communication data from the delivery terminal, and sending the leaving communication data together with the time at which the notification of leaving is received. Time-out time recording means for recording in the database in association with a deliverer using the delivered deliverer terminal.

That is, in the case of a delivery person who works outdoors, the destination of work is often the recipient. In this case, when the user arrives at the consignee, the fact that he / she went to work is transmitted to the center server as attendance contact data using the delivery terminal.
Then, the center server that has received the attendance contact data records the attendance at the database together with the reception time in association with the deliverer using the delivery terminal from which the attendance contact data was sent. As a result, the work time of the deliverer is recorded, and the database is recorded as being in operation in the database, so that the above-mentioned selection of the deliverer is possible.

When the user leaves the office at the delivery destination of the package, the information of leaving the office is transmitted to the center server as the exit contact data using the delivery terminal. Then, the center server which has received the leaving communication data records the fact that the worker leaves the office together with the time of reception in the database in association with the delivery person using the delivery terminal to which the leaving communication data has been sent. As a result, the leaving time of the delivery person is recorded, and the database is recorded in the database that the delivery person is not operating, so that the aforementioned selection of the delivery person can be prevented beforehand.

Since the database records the attendance of each delivery person for each delivery person, it is possible to simplify the attendance management.

In the center server according to a fourth aspect of the present invention, an operator terminal is connected and a database is provided, and a distributor terminal used by a distributor registered in the database is connected via a network. A center server, an order content receiving means for receiving the order content sent from the operator terminal, an order content storage means for storing the received order content in the database, and a specific delivery person from the database. There are provided a delivery person selecting means to be selected, and a message transmission means for transmitting a message based on the contents of the order in a displayable form to a delivery terminal used by the selected delivery person.

Further, in the center server according to the fifth aspect, detailed detailed notices based on the contents of the order are provided.
Detailed message posting means for posting in an area having a predetermined connection address, connection address attaching means for attaching the connection address to the message, connection to the connection address from the delivery terminal A detailed message transmitting means for transmitting, in response to the request, the detailed message posted on the connection destination address in a form that can be displayed on the delivery terminal that requested the connection.

In addition, in the center server according to the present invention, the attendance contact data transmitted from the delivery terminal and indicating the attendance is received, and the attendance contact data is transmitted together with the reception time. Attendance time recording means for recording in the database in association with a deliverer using a deliverer terminal, and the time of receiving and receiving the at-work contact data sent from the deliverer terminal indicating that the employee is leaving, Leaving time recording means for recording in the database in association with the delivery person using the delivery terminal to which the leaving contact data has been sent.

By connecting the operator terminal used by the operator and the delivery terminal used by the delivery person to the center server,
It is possible to obtain the same functions and effects as the inventions described in (1) to (3).

According to a vehicle allocation support method according to a seventh aspect of the present invention, an operator terminal is connected and a database is provided, and a distributor terminal used by a distributor registered in the database is connected via a network. In the connected center server, an order reception receiving step of receiving an order received from the operator terminal,
An order detail storing step of storing the received order details in the database, a deliverer selecting step of selecting a specific deliverer from the database, and a deliverer terminal used by the selected deliverer based on the order received. And transmitting a message in a displayable form.

Further, in the vehicle allocation support method according to claim 8, the detailed detailed information based on the received order details is posted in an area having a predetermined connection destination address, and A connection destination address attaching step of attaching a connection destination address, and, in response to a connection request to the connection destination address from the delivery terminal, the detailed contact information posted on the connection destination address; And transmitting a detailed message in a form that can be displayed on the terminal.

In addition, in the vehicle dispatch support method according to the ninth aspect, the attendance contact data transmitted from the delivery terminal and indicating the attendance is received, and the attendance contact data is transmitted together with the reception time. A work time recording step of recording in the database in association with a deliverer using the deliverer terminal, and a time sent and received from the deliverer terminal indicating that the attendee has left the office, Recording a leaving time in the database in association with a deliverer using the deliverer terminal to which the leaving contact data has been sent.

Therefore, by causing the server computer to execute the processing described in claims 7 to 9, it is possible to obtain the same operation and effect as the inventions described in claims 1 to 3. Therefore, by executing the described processing using hardware such as a general-purpose computer, the vehicle allocation support technology of the present invention can be easily implemented with these hardware.

Further, in the recording medium according to claim 10 of the present invention, an operator terminal is connected and a database is provided, and a distributor terminal used by a distributor registered in the database is connected via a network. A storage medium storing a program for controlling a center server, an order receiving procedure for receiving an order received from the operator terminal, and an order receiving storing the received order in the database. A storage procedure, a deliveryer selection procedure for selecting a specific delivery person from the database, and a message transmission for transmitting a message based on the received order to a delivery terminal used by the selected delivery person in a displayable form. And a program for causing the center server to execute the steps.

Further, in the recording medium according to the eleventh aspect, the detailed detailed message based on the contents of the order is posted in an area having a predetermined connection destination address. A connection destination address attaching procedure for attaching the connection destination address, and in response to a connection request to the connection destination address from the delivery terminal, the detailed notification item posted on the connection destination address is delivered by the connection request. And a program for causing the center server to execute a detailed message transmission procedure to be transmitted to a user terminal in a displayable form.

[0029] In addition, in the recording medium of claim 12, the attendance communication data is transmitted together with the time of receiving and receiving the attendance communication data indicating that the user has arrived from the delivery terminal. A work time recording procedure for recording in the database in association with a deliverer using a deliverer terminal, and a time sent and received from the deliverer terminal indicating that the employee has left the office, A program for causing the center server to execute a leaving time recording procedure for recording in the database in association with a deliverer using the deliverer terminal to which the leaving contact data has been sent is further stored.

Thus, the program contained in the recording medium is read by the server computer,
A vehicle allocation support system can be constructed. Therefore, by distributing and selling this recording medium, it is possible to construct a vehicle allocation support system in each region, and the system can be deployed in each region.

[0031]

DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing a vehicle allocation support system 1 according to the present invention. The vehicle allocation support system 1 is constructed using a network 2 such as the Internet using a public communication network.

A center server 11 is provided on the network 2, and an operator terminal 12 used by an operator of the center server 11 is directly connected to the center server 11 via a dedicated line 13 or the like. ing. The operator terminal 12 can be connected to the center server 11 via the network 2.

Also, on the network 2, there are base stations 21,... Of mobile phones connected via a telephone network.
. Are provided to the center server 11 via the network 2 including these base stations 21....

The deliverer terminal 22 is a computer device used by a deliverer who is a contract employee of the company that operates the center server 11, and as an example, a mobile phone (NTT Mobile Communications) that can use the Internet. I-mode of Net Inc.). The delivery terminal 22 is not limited to a mobile phone that can use the Internet, and may be, for example, a combination of a portable mobile computer and a mobile phone to which the mobile computer is connected.

The delivery terminal 22 composed of the mobile phone is
In addition to wireless communication with the base station 21, a communication device for connecting to the network 2 is provided so that communication with the center server 11 can be performed via the network 2. The delivery terminal 22 includes display means such as a liquid crystal display for displaying data, and input means such as a numeric keypad and arrow keys for inputting data.

In the delivery terminal 22, a Web browser program operates so that communication data can be input from the input means and a screen can be displayed on the display means. Thereby, the deliverer accesses the site (homepage) constructed in the center server 11 by connecting the deliverer terminal 22 to the center server 11 via the network 2 and uses the site. It is configured to be able to.

The operator terminal 12 is a computer device used by an operator who is an employee of the company that operates the center server 11. The computer device includes a communication device and connects the dedicated line 13 or the network 2. It is configured to be able to communicate with the center server 11 through the above. The operator terminal 12 includes display means such as a CRT and a liquid crystal display for displaying data, and input means such as a keyboard and a mouse for inputting data, and operates a Web browser program. The communication data can be input and a screen can be displayed on the display means.

Accordingly, the operator connects the operator terminal 12 to the center server 11 via the network 2 and transmits the ID and the password assigned to the operator, whereby the center server 11 It is configured to be able to access a site (homepage) constructed in the central server 11 and write and read into and from the database 31 constructed in the center server 11.

The center server 11 has storage means for storing data. The storage means has a program storage area for storing programs and a data storage area for storing data. ing. The center server 11 has a communication function, and operates according to a Web server program stored in the program area, thereby enabling the operator terminal 1 to operate.
2 and each of the delivery terminal 22.

The database 31 is constructed in the data storage area, and the database 31 stores the ID numbers and passwords assigned to the operator and each delivery person. Thereby, the I
It is configured such that access to the center server 11 other than the terminal used by the person having the D number can be denied.

The operation of the present embodiment according to the above configuration will be described with reference to the flowchart.

FIGS. 2 to 5 are flowcharts showing a series of flows of the vehicle allocation support system 1. The center server 11 transmits an e-mail describing the next sunrise work location to the delivery terminal 22 (S1). . Specifically, the electronic mail is transmitted to a mail address given to the mail box of the delivery person. The mailbox is
It is provided in the database of the telephone company of the mobile phone owned by the deliverer or the provider to which the deliverer has subscribed, and inputs the ID number and password given to the deliverer from the telephone company or the provider. The electronic mail can be browsed only when it matches.
As a result, the electronic mail is transmitted to the delivery terminal 22 used by the delivery person via the mailbox.

The delivery person receives the e-mail stored in the mailbox using the delivery terminal 22, and displays the contents of the e-mail on the screen of the delivery terminal 11 to confirm the next sunrise work location. I do.

The delivery person who received this e-mail,
When the user arrives at the place of work described in the e-mail and arrives at the place of work, the center server 11 is constructed and accesses the address of the site assigned to the delivery person (H1). Then, the center server 11 transmits the menu screen data to the delivery terminal that has requested access (S2), and a menu screen 41 is displayed on the screen of the delivery terminal 22 as shown in FIG.

On this menu screen 41, "work attendance notification" is displayed.
The display 42 is displayed so as to be selectable, and the delivery person selects the "work attendance notification" display 42 by inputting to an input means such as an arrow key to make a reverse character, and performs a key operation for transmission. Then, contact data indicating that fact is transmitted to the center server 11 (H2). In response to this, the center server 11 displays the attendance contact screen data,
The contact data is transmitted to the deliverer terminal 22 from which the contact data has been sent (S3), and the attendance contact screen 51 is displayed on the screen of the deliverer terminal 22, as shown in FIG.

The attendance message screen 51 includes a "work attendance message".
A title 52, a rider number 53 and a name 54 assigned to the delivery person, an attendance state 55 currently registered in the database 31, and a selection display 56 indicating contents different from the attendance state are displayed. ing. In other words, in FIG. 7, the attendance state 55 is “not attended”.
In the selection display 56, "1. Attendance" which is opposite to "Not Attendance" is displayed. In the attendance notification screen 51, "1. Attendance" is selected to make inverted characters, and a key operation for transmission is performed, and the attendance notification data indicating this is transmitted to the center server 11 (H3).

Upon receiving this, the center server 11
The fact that the deliverer using the deliverer terminal 22 to which the attendance contact data has been sent to work is recorded in the database together with the time at which it was received in association with the deliverer (S4). Thereafter, the consent screen data indicating the consent is displayed on the delivery terminal 22 to which the attendance contact data has been sent.
(S5), and an acknowledgment screen 61 as shown in FIG.

When a key operation for returning to the menu screen is performed on the comprehension screen 61, a "current position notification" display is displayed (not shown). At the same time, the key operation for transmission is performed, and the position contact data indicating the key operation is transmitted to the center server 11 (H4). In response to this, the center server 11 displays the current position input screen data,
The location contact data is transmitted to the deliverer terminal 22 from which the location information has been sent (S6), and a current location input screen is displayed on the screen of the deliverer terminal 22.

On this current position input screen, the displayed area and address are selected and displayed as inverted characters, and a key operation for transmission is performed, and the current position data indicating this is transmitted to the center server 11. (H5).
Then, the center server 11 stores the current position indicated by the current position data in the database 31 in association with the user using the delivery terminal 22 to which the current position data has been sent (S7).

Next, in the delivery terminal 22, the “current status notification” display (not shown) is selected to be a reverse character, and
A key operation for transmission is performed, and current status notification data indicating the key operation is transmitted to the center server 11 (H
6). The center server 11 receiving this transmits the current status input screen data to the delivery terminal 22 to which the current status notification data has been sent (S8), and displays the current status input screen on the screen of the delivery terminal 22. .

Key operation for selecting any one of "Package receipt", "Delivery destination", "Standby" (not shown), etc. (not shown) displayed on the present status input screen and making it a reverse character, and transmitting. Is transmitted to the center server 11 (H7). Then, in the center server 11, the current status indicated by the current status data is stored and registered / updated in the database 31 in association with the user who uses the delivery terminal 22 to which the current status data has been sent (S9).

Next, when the operator receives the delivery order, the operator sends order contents data indicating the order contents to the center server 11 using the operator terminal 12 (P1). Upon receiving this, the center server 11 stores the order details indicated by the order details data in the database 31 (S10), and selects a specific delivery person from the database 31. Specifically, from all the deliverers stored in the database 31, a plurality of deliverers near the receiving location for receiving the package to be delivered are searched, and a person who is currently waiting is extracted from the plurality of deliverers. Then, the extractor's name data indicating this is transmitted to the operator terminal 12 to which the order details data has been transmitted (S
11). On the browser screen of the operator terminal 12 receiving this, the extracted name of the delivery person is displayed.

Then, the center server 11 publishes detailed notices indicating detailed contents such as the destination of the order and the destination of delivery in an area having a predetermined connection destination address (S12). An e-mail is created by attaching the connection destination address to the general contents of the order, that is, a message indicating data to the municipalities of the receiving place, and a delivery service used by the extracted delivery person. Is transmitted to the user terminal 22 (S13). That is,
The electronic mail is transmitted to a mail address given to a mailbox of the delivery person. Thus, the e-mail is transmitted to the distributor terminal 22 used by the distributor via the mailbox as described above.

The deliverer who has received the e-mail at the distributor terminal 22 can obtain a message indicating the rough order contents by displaying the contents of the e-mail on the screen of the distributor terminal 22.

As described above, only by the operator using the operator terminal 12 to transmit the order details to the center server 11, the rough order details can be transmitted to the delivery person. Therefore, the burden on the operator can be reduced as compared with the related art in which the operator communicates with the delivery person by telephone to transmit the order details.

Further, since the contents of the order are displayed on the delivery terminal 22 used by the delivery person, the mistake in the listening mistake can be surely made as compared with the conventional case where the contents of the order are transmitted by voice using a mobile phone. Can be prevented. Then, reconfirmation at the destination can be performed without incurring any communication cost. In addition, compared to using a mobile phone,
Communication costs can be greatly reduced.

Then, the delivery person who has received the e-mail requests connection of the delivery terminal 22 to the connection destination address attached to the e-mail (H8). Then, the detailed message data indicating the detailed message posted at the connection destination address is transmitted to the delivery terminal 22 that has requested the connection (S1).
4). As a result, the detailed message screen is displayed on the screen of the deliverer terminal 22, so that the deliverer can obtain detailed request contents such as the consignee and the delivery destination.

Therefore, the size of the message data transmitted to the delivery terminal 22 by the electronic mail can be reduced. This makes it possible to employ the e-mail having a transfer capacity with an upper limit, and to use communication by a mobile phone that is not suitable for large-capacity communication. If you don't know where to receive or where to deliver,
Posting of maps etc. is also possible, and convenience is improved.

Further, the connection destination on which the detailed detailed information of the order is posted can be known only by the delivery person who has received the above described information data. Thereby, the confidentiality of the contents of the order is maintained. Further, by detecting the presence or absence of connection to the connection destination address by the center server 11, it is possible to confirm that the contents of the order have been transmitted to the delivery person.

Then, the "acceptance" display provided on the message screen is selected to make the characters reverse characters, and a key operation for transmission is performed, and the acceptance data indicating this is transmitted to the center server 11. (H9). Then, the center server 11 indicates that the assignment has been received.
The acceptance data is registered in the database 31 in association with the delivery person using the delivery terminal 22 to which the delivery data has been sent (S15). As a result, the current status of the delivery person becomes “under delivery”.

When one day's work is completed, the center server 11 is constructed using the delivery terminal 22 and the site address assigned to the delivery person is accessed (H10). Then, the center server 11 transmits the menu screen data to the delivery terminal that has requested access (S16), and displays the menu screen on the screen of the delivery terminal 22.

On this menu screen, the "work attendance notification"
The display is selected to make inverted characters, and a key operation for transmission is performed, and contact data indicating that is transmitted to the center server 11 (H11). In response to this, the center server 11 displays the attendance contact screen data,
The contact data is transmitted to the deliverer terminal 22 from which the contact data has been sent (S17), and the attendance contact screen is displayed on the screen of the deliverer terminal 22.

As described above, the attendance contact screen includes:
The title "Attendance notification", the rider number and name assigned to the delivery person, the attendance status currently registered in the database, and the selection display indicating the content different from the attendance status are displayed. . In other words, at this time, the attendance state is “work in”, and “2. leave”, which is the opposite of “work in”, is displayed in the selection display.
"2. Leave" is selected and the reverse character is selected, and a key operation for transmission is performed, and leave notification data indicating the fact is transmitted to the center server 11 (H1).
2).

In response to this, the center server 11
The fact that the deliveryer using the deliveryer terminal 22 to which the leaving communication data has been sent has left the office is recorded in the database together with the time at which it was received, in association with the deliveryer (S18). As a result, the present status of the delivery person becomes “work-out”. Then, the acknowledgment screen data indicating the acknowledgment is displayed on the delivery terminal 22 to which the attendance contact data has been sent.
(S19), and an acknowledgment screen is displayed on the delivery terminal 22.

That is, in the case of a delivery person who works outdoors, the destination of work is often the destination of receiving the cargo and the place of leaving the office is often the destination of delivery. Even in such a case, the center server 1 uses the delivery terminal 22 to indicate that the user has arrived.
1 database 31. As a result, the database 31 records that the delivery person is operating, and the delivery to the delivery person can be assigned.

Further, it is possible to use the delivery terminal to record in the database 31 of the center server 11 that the employee is leaving work. As a result, the database records that this deliverer is not in operation, and it is possible to prevent the above-mentioned delivery assignment of the deliverer from occurring.

Since the database 31 records the attendance of each delivery person for each delivery person, the attendance management can be simplified.

[0068]

As described above, in the present invention,
Just by the operator using the operator terminal to send the order details to the center server, the order details can be transmitted to the delivery person. Therefore, the burden on the operator can be reduced as compared with the related art in which the operator communicates with the delivery person by telephone to transmit the order details.

Further, since the contents of the order can be displayed on the delivery terminal used by the delivery person, the mistake in the listening mistake can be assured as compared with the conventional case where the contents of the order are transmitted by voice using a mobile phone. Can be prevented. Then, reconfirmation at the destination can be performed without incurring any communication cost.

Further, the communication cost can be greatly reduced as compared with the case where the mobile phone is used for communication.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an embodiment of the present invention.

FIG. 2 is a flowchart showing an operation of the embodiment.

FIG. 3 is a flowchart following FIG. 2;

FIG. 4 is a flowchart following FIG. 3;

FIG. 5 is a flowchart following FIG. 4;

FIG. 6 is a diagram showing a menu screen displayed on the delivery terminal of the embodiment.

FIG. 7 is a diagram showing an attendance contact screen displayed on the delivery terminal of the embodiment.

FIG. 8 is a diagram showing an acknowledgment screen displayed on the delivery terminal of the embodiment.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Vehicle dispatch support system 2 Network 12 Operator terminal 13 Dedicated line 22 Deliverer terminal 31 Database

Claims (12)

[Claims] 1. A dispatch support system comprising a center server to which an operator terminal is connected, and a deliverer terminal used by a deliverer registered in a database of the center server connected via a network, The operator terminal includes order content data transmitting means for transmitting order content data indicating the content of the order to the center server, wherein the center server receives the order content data from the operator terminal. Order contents storage means for storing the order contents indicated by the received order contents data in the database; a deliverer selecting means for selecting a specific deliverer from the database; a deliverer terminal used by the selected deliverer To send the message data indicating the message based on the contents of the order And a data transmitting unit, the delivery terminal is dispatch support system, characterized in that receiving the communication matter data from the center server provided with a contact item display means for displaying the communication matter. 2. The center server includes: a detailed message posting means for posting detailed detailed message based on the order details in an area having a predetermined connection address; and the message generating the message data. A connection destination address attaching means for attaching the connection destination address to the connection destination address, and a detailed communication item indicating the detailed communication information posted on the connection destination address in response to a connection request to the connection destination address from the delivery terminal. A detailed message data transmission unit for transmitting data to the delivery terminal that has requested connection, the delivery terminal including: a connection request unit for requesting a connection to the connection destination address included in the displayed notification message; Detailed message display means for receiving the detailed message data from the center server and displaying the detailed message. The vehicle allocation support system according to claim 1. 3. The dispatcher terminal includes: an attendance data transmitting unit that transmits to the center server that the user has arrived as attendance contact data; and an attendance data transmitting unit that transmits to the center server that the user has left the office as attendance contact data. The center server receives the attendance contact data from the delivery terminal, and associates with the delivery time using the delivery terminal from which the attendance contact data was sent, together with the time at which the attendance was received. A work time recording means for recording in the database by using the delivery service terminal from which the leaving communication data is sent, together with the time at which the leaving communication data from the delivery terminal is received, and the time at which the leaving notification is received. 3. The vehicle dispatching system according to claim 1, further comprising: a leaving time recording unit that records in the database in association with a delivery person. Assistance system. 4. A center server to which an operator terminal is connected and a database is provided, and a deliverer terminal used by a deliverer registered in the database is a center server connected via a network, and is sent from the operator terminal. Order contents receiving means for receiving incoming order contents, order contents storing means for storing the received order contents in the database, deliverer selecting means for selecting a specific deliverer from the database, and selected delivery A message transmitting means for transmitting the message based on the contents of the order in a displayable form to a delivery terminal used by the person. 5. A detailed notice posting means for posting detailed detailed notices based on the order details in an area having a predetermined connection destination address, and a connection destination address attaching the connection destination address to the notification information. Means for transmitting, in response to a connection request from the delivery terminal to the connection destination address, the detailed notice posted on the connection destination address in a form displayable to the connection requesting delivery terminal; 5. The center server according to claim 4, further comprising: a message transmission unit. 6. A delivery service using the delivery terminal from which the attendance contact data is sent, together with a time at which the attendance contact data sent from the delivery terminal indicating the attendance is received and received. An attendance time recording means for associating and recording in the database, and a delivery time at which the attendance time data is sent together with the time at which the attendance time data and the time at which the attendance time information is sent from the delivery terminal are received and received. The center server according to claim 4 or 5, further comprising: a leaving time recording unit that records in the database in association with a delivery person who uses a personal terminal. 7. A center server to which an operator terminal is connected and a database is provided, and a deliverer terminal used by a deliverer registered in the database is sent from the operator terminal in a center server connected via a network. Receiving a received order, receiving an order, storing the received order in the database, storing a received order, selecting a specific deliverer from the database, and selecting a deliverer. A message transmission step of transmitting a message based on the order details to a delivery terminal to be used in a displayable form. 8. A detailed notice posting step for posting detailed detailed notices based on the contents of the order in an area having a predetermined connection destination address, and a connection destination address attaching the connection destination address to the notification information. A step of transmitting, in response to a connection request from the delivery terminal to the connection destination address from the delivery terminal, the detailed message posted at the connection destination address in a form that can be displayed on the connection requesting delivery terminal; 5. The vehicle allocation support method according to claim 4, further comprising: transmitting a message. 9. A delivery service using the delivery terminal to which the attendance contact data is sent, together with the time at which the attendance contact data sent from the delivery terminal indicating the attendance is received and received. A work time recording step of associating and recording in the database, and a delivery time at which the leaving communication data is sent together with a time at which the leaving communication data indicating that leaving is sent from the delivery terminal is received and received. 9. The vehicle dispatching support method according to claim 7, further comprising: recording a time of leaving the work in the database in association with a delivery person who uses the terminal. 10. A program for controlling a center server to which an operator terminal is connected and a database is provided, and a distributor terminal used by a distributor registered in the database is connected via a network. A recording medium, an order receiving procedure for receiving the order received from the operator terminal, an order storing procedure for storing the received order in the database, and a specific delivery person from the database. And a message transmitting step for transmitting a message based on the received order to a mail terminal used by the selected mailer in a displayable form. A recording medium storing a program. 11. A detailed notice posting procedure for posting detailed detailed notices based on the order details in an area having a predetermined connection destination address, and a connection destination address attaching the connection destination address to the notices. A step of transmitting, in response to a connection request from the delivery terminal to the connection destination address from the delivery terminal, the detailed notice posted on the connection destination address in a form that can be displayed on the delivery requesting terminal; The recording medium according to claim 10, further comprising: a program for causing the center server to execute a message transmission procedure. 12. A delivery service using the delivery terminal from which the attendance contact data has been sent, together with the time at which the attendance contact data sent from the delivery terminal indicating the attendance has been received and received. A work time recording procedure for associating and recording in the database, and a delivery time at which the leaving service data is sent together with the time of receiving and receiving the leaving service data sent from the delivery terminal indicating that leaving. And a program for causing the center server to execute a clock-out time recording procedure to be recorded in the database in association with a delivery person who uses a customer terminal.
The recording medium according to the above.