JP2002175457A - Hotel reservation system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a reservation accepting system suitable for making a reservation for a hotel in emergency in an unfamiliar place. SOLUTION: In a hotel reservation system for making a reservation for a hotel 4 from a portable telephone 1 having a position recognizing function 5, a counter 2 for accepting reservation is allowed to recognize position information transmitted from the portable telephone, to recommend a hotel which is the nearest to the recognized position of the portable telephone, to bear the communication fee, to execute the electronic settlement of the hotel bill, and to transfer the reservation information to a telephone number designated by the portable telephone.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system for reserving a hotel from a mobile phone having a location recognition function.

[0002]

2. Description of the Related Art Conventionally, hotel reservations have been made by telephone without notifying the location of the reservation customer at the time of reservation. Notify and consult about your name, date and number of people who want to make a reservation, and accommodation expenses by telephone, and finalize the reservation.

[0003]

In the conventional method, first,
Had to call for the nearest hotel contact. It was not easy to get in touch with a hotel where you could easily find yourself in an unfamiliar area and then easily reach it. On the other hand, in places where there is a hotel information center established in each area, contacting the information center reduces the difficulty of finding a hotel. However, difficulties remain in locating oneself.

[0004]

A first aspect of the present invention is to provide a hotel reservation system in which, in addition to making a reservation for hotel accommodation from a mobile phone having a location recognition function, a reception window for receiving the reservation is transmitted from the mobile phone. Recognizing the transmitted location information, secondly, in addition to the first feature, recommending a hotel closest to the location of the mobile phone recognized at the reception counter, thirdly, first or second. Fourth, electronic payment of accommodation expenses in addition to any of the first to third characteristics, that the reception desk bears communication costs in addition to the characteristics of
Fifth, in addition to any one of the first to fourth features, the reception desk transfers the reservation information to a third telephone number designated by the mobile phone. Sixth, a fifth feature Seventh, the hotel does not accept the reservation unless there is an acknowledgment signal from the third telephone number. Seventh, in addition to any of the first to sixth features, the hotel accepting the reservation Eighth, in addition to any of the first to seventh features, obtaining the name, address, and telephone number as electronic information from the mobile phone at the time of reservation and writing it in the guest card, It is characterized by transmitting a face photograph.

[0005]

In the present invention, the first feature is that, in addition to making a reservation for hotel accommodation from a mobile phone having a location recognition function, a reception desk for receiving the reservation recognizes the location information transmitted from the mobile phone. If provided, the mobile phone holder obtains its own location information by means of a GPS-based position recognition device incorporated in the mobile phone or a local communication-based position recognition device that detects its own position based on the position of the antenna with which the PHS communicates. In unfamiliar lands, the owner often cannot instantly come up with a nearby hotel even if the owner knows the location information. Then, the holder directly transmits his own position information to the reception desk. At the reception desk that has received this location information, for example, a veteran operator accepts conditions such as desired accommodation expenses and other incidental conditions such as the size of the room and whether there is an ISDN insertion, and considers the means of transportation and the availability of vacant rooms. It also knows and recommends the best hotel room. In some cases, reservations may be made by using a mobile phone, such as a method called an I-mode, or text information communication, but even in this case, the location information is automatically transmitted from the mobile phone. Second, first
In addition to the features described above, when recommending the hotel closest to the location of the mobile phone recognized at the reception desk, the hotel can automatically communicate with the hotel in the closest order from the current location of the mobile phone. In this case, once a request for hotel reservation is sent from the mobile phone to the reception counter with the location information, the telephone line is disconnected once, and immediately after that, a hotel close to the mobile phone calls the mobile phone. come. Here, the contents described as making or sending a call may be voice or data. Third, in the case where communication fees are borne by the reception desk in addition to the first or second features, the reception desk is originally toll-free, or the reception desk is once accepted via a paid public line, and then the mobile phone is used. There is a case where the communication fee is transferred to an account designated by the hotel, or a case where the communication cost is subtracted from the price of the hotel where the hotel has been stayed, and the hotel pays to the guest, that is, the mobile phone holder. Fourth, first
In addition to the third feature, in the case of electronic settlement of accommodation expenses, the reception desk will perform both the business of introducing the hotel and assisting in the settlement. The reception desk performs this affairs in one place, so each hotel leaves all credit responsibilities to the reception desk for damages caused by the reservation customer canceling the reservation immediately before or the guest leaving without paying. Can be done. This risk mitigation allows small and medium-sized hotels to easily provide a room for sudden appointments on mobile phones. Since the risk burden on the hotel side is reduced as well as small and medium-sized, it can be allocated to reduction of charges and improvement of services. At the reception desk, referral and settlement fees can be obtained as part of the above benefits of the hotel. From the point of view of the financial institution in charge of settlement, it means that the customer has been referred, and the reception desk can request a referral commission for that. The reception desk itself can run a hotel chain or own a financial institution and keep all operating profits within the group. Fifth, in addition to any of the first to fourth features, when the reception desk transfers the reservation information to a third telephone number designated by the mobile phone,
The credit of the mobile phone holder can be strengthened by placing it on its third telephone number. For example, if someone uses the dropped mobile phone to make a hotel reservation and tries to stay overnight, the third phone stored in the mobile phone is notified at that time. The location information of the mobile phone and the evidence that the mobile phone has been abused are instantly known. Helps prevent crime. Since a hotel reservation is made by presenting a plurality of telephone numbers including a mobile phone, the reception desk can receive the reservation more confidently, and the time for communicating with the third telephone number can be reduced. You can earn money so you can do a credit check with your mobile phone owner if needed. As an advantage from the mobile phone holder side, by setting the third telephone number to the company or home to which the mobile phone holder belongs, the user can automatically contact his / her accommodation to the company or home. Sixth, in addition to the fifth feature, in the case where the reservation is not accepted unless there is an acknowledgment signal from the third telephone number, a reservation from a partner who has a mobile phone, that is, a partner who is not at a fixed position is provided. By accepting the credit card after making a credit inquiry to the other party of the third telephone number, it is possible to prevent damages such as unauthorized cancellation of reservations and escape after lodging. The reception side can improve the accuracy of the credit inquiry by designating the third telephone number to a financial institution, a partner company, or a home. Seventh
In addition, in addition to any of the first to sixth features, in a hotel for which a reservation has been received, the name, address, and telephone number of the guest are obtained as electronic information from the mobile phone at the time of booking and are recorded on the guest card. In such a case, the front desk procedures at check-in can be simplified, and reception hours at the front desk can be shortened. Eighth, in addition to the first to seventh features, in the case of transmitting a photograph of one's own face from a mobile phone, the hotel can surely recognize oneself upon arrival.

[0006]

DESCRIPTION OF THE PREFERRED EMBODIMENTS A first embodiment of the present invention will be described. This is an example of a case where a hotel tonight is reserved from a mobile phone on a business trip. Mr. Ko, who lives in Tokyo, is on a business trip to Osaka on a day trip, and is looking to book a hotel at 9:00 pm, when business talks are prolonged and it is almost impossible to catch up with the last bullet train. Mr. Ko is registered in the hotel reservation reception system on the nationwide network, so he uses a mobile phone to contact him first. The telephone will be a long-distance call to the reception in Tokyo, but the telephone rate will be deducted from the hotel's room rate when you actually stay at the hotel, and as a result it will be free of charge So you can make calls without worrying about phone charges. Mr. Ko's phone is equipped with a function to recognize his position using the GPS method. This G
The PS position recognition function was lent from the hotel reservation reception system when it was registered in the system. When the reception is called, the position information recognized by the position recognition function is automatically transmitted to the reception. At the reception, the room information of the hotel that is easily accessible from that location is checked and displayed on Mr. Ko's mobile phone. The contents to be displayed are special information such as the name of the hotel, the time required to reach the hotel from the location of Mr. Ko, the access method, the size and facilities and cost of the room, the presence or absence of breakfast service. For each item, Mr. Ko can set and display the hierarchy rules himself. Mr. Ko selects one hotel from the displayed and replies to the reception. The receptionist has temporarily held the displayed room for 10 minutes after sending the above information to Mr. Ko.
As soon as there is a reply from Mr. Ko within minutes, the selected room will be booked and other rooms will be released. Mr. Ko's mobile phone will show details of how to get to the selected hotel. When going by train, a timetable and a fare are displayed, and when using a taxi, information indicating in which direction from which position it is easy to pick up a taxi is displayed.

A second embodiment of the present invention will be described with reference to FIG. This is an example of a case where the second party uses his / her own mobile phone 1 to reserve a hotel room. Search and find the hotel reception service center 2 on the Internet via a mobile phone. Upon receiving the reservation, the reception service center requests that a third telephone number be provided to confirm your credit. You will give the confirmation confirmation phone number 3 of the bank you have opened for electronic payment. Since the confirmation reception number is stored in your mobile phone, the actual notification operation can be performed with one button operation. At the reception service center, after confirming the existence and balance of your account, you confirm the vacancy of the hotel 4 and notify the result to your mobile phone. In addition, Mr. Otsu's mobile phone 1 is provided with a PHS type position recognition function 5. You notify the reception service center of your electronic payment account, and you can get a 5% discount on hotel accommodation as credit. Since the reception service center performs the collection of the accommodation fee on behalf of the hotel, a fee of 5% can be obtained at the above center.

A third embodiment of the present invention will be described. This is an example in which a photograph of one's own face is stored in a mobile phone and the photograph information is used at the time of hotel reservation. When making a reservation for an accommodation hotel tonight from a GPS-equipped mobile phone, a photograph of yourself is sent as electronic data to a reception hotel to the hotel and a designated location stored in advance in the mobile phone. The stored designated place may be kept at home. In this case, other members of the family can easily confirm that the sender of the mobile phone is their own family. The hotel knows your face in advance so that you can respond without being rude when you meet.

[0009]

According to the hotel reservation system of the present invention, it is possible to easily find an accommodation hotel even in an unfamiliar land using a mobile phone which is always carried, and also to perform electronic payment, so that extra cash is not carried around. I'm done.

[Brief description of the drawings]

FIG. 1 is a configuration diagram showing a second embodiment of the present invention.

[Sign]

1 is a mobile phone, 2 is a reception service center, 3 is a confirmation reception, 4 is a hotel, and 5 is a location recognition function.

Claims (8)

[Claims] 1. A system for reserving hotel accommodation from a mobile phone having a location recognition function, wherein a reception desk for accepting the reservation recognizes the location information transmitted from the mobile phone. 2. The hotel reservation system according to claim 1,
A hotel reservation system for recommending a hotel closest to the position of a mobile phone recognized at a reception desk. 3. The hotel reservation system according to claim 1, wherein a communication window is borne by a reception desk. 4. The hotel reservation system according to claim 1, wherein the accommodation cost is settled electronically. 5. The hotel reservation system according to claim 1, wherein said reception desk transfers said reservation information to a third telephone number designated by said mobile phone. 6. The hotel reservation system according to claim 5, wherein the reservation is not accepted unless there is an acknowledgment signal from the third telephone number. 7. The hotel reservation system according to any one of claims 1 to 6, wherein at the hotel for which the reservation has been accepted, the name, address and telephone number of the guest are obtained as electronic information from said mobile phone at the time of reservation and the guest A hotel reservation system that is described on a card. 8. The hotel reservation system according to claim 1, wherein a photograph of the face of the user is transmitted from a mobile phone.