JP2002298268A - Information processing device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To solve a problem that a conventional uniform response based on information from a center or the like caused unnecessary orders and raises consideration of service to a relatively expensive cost. SOLUTION: Information issued from a center or the like is sent to a resident of a house and so on, and a security company is sent or the like after waiting for an instruction from the resident.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a security system for protecting a home or the like from an accident or an accidental intrusion by using communication technology.

[0002]

2. Description of the Related Art A security company or the like has already started to use a system for guarding a home using communication technology. However, a security company that is notified of information from a sensor disposed at home or the like uniformly rushes to the site and has a corresponding system. Therefore, the price of the service is relatively high.

[0003]

Conventionally, as described above, since a uniform response is made based on information from a sensor or the like, the service price has to be relatively high.

[0004]

Means for Solving the Problems The information emitted from a sensor arranged at home or the like is not always information that needs to be dealt with on site. For example, if the gas appliance in the kitchen at home stays on and the temperature sensor reports an abnormality, the security company's staff will not have to rush to the spot, just call the resident. Solves the problem. That is, the use of information emitted from a sensor or the like was insufficient.

[0005]

Embodiments of the present invention will be described below.

<First Embodiment Concept> First, the concept of the first embodiment will be described. This basic concept is common throughout the present invention.

FIG. 1 is a diagram showing this concept. First,
Suppose that an abnormality such as smoke was detected in a house where the sensor was installed. The detection of the abnormality is sent as abnormality detection information to a center having an information processing device. The abnormality detection information sent to the center is sent as abnormality occurrence information to, for example, a mobile phone of a resident of the house. The resident receiving the abnormality occurrence information returns instruction information requesting a response to a security company or the like to the center if the resident cannot respond by himself. The center sends a response instruction to a security company that can respond based on the instruction information, and the security company responds to the abnormality by dispatching to a house where the abnormality is detected based on the instruction.

[0008] As shown in this figure, first, since the abnormality occurrence information is communicated to the resident of the house, the security company is not immediately dispatched. Since dispatch is performed only when the resident of the house deems it necessary, useless dispatch can be avoided. Therefore, the price for the security service can be kept low. This is because unnecessary labor costs can be saved.

FIG. 2 is a diagram for explaining another point of the present invention. This figure is different from the above-described FIG. 1 in that abnormal occurrence information cannot be communicated to the resident of the house. For example, if there is a resident carrying the mobile phone in a place where the radio wave of the mobile phone does not reach, the center cannot receive the instruction information corresponding to the abnormality occurrence information because the abnormality occurrence information cannot be notified. If the center does not receive the instruction information and does not output the corresponding command, the information cannot be used effectively while detecting the occurrence of the abnormality. Therefore, as shown in this figure, when the information processing apparatus at the center cannot receive the instruction information, a corresponding instruction to be output to the security company or the like is automatically generated without the instruction information, and this is output to the security company or the like. I did it.

<First Embodiment Basic Configuration>

FIG. 3 is a diagram showing an example of functional blocks of the information processing apparatus according to this embodiment. As shown in this figure, the information processing apparatus 0300 includes an abnormality detection information receiving unit 0301, a contact storage unit 0302, an abnormality occurrence information generation unit 0303, an abnormality occurrence information transmission unit 0304, and an instruction information reception unit 0305. , A corresponding command generator 0306, an automatic corresponding command generator 0307, and a corresponding command output unit 0308.
And characterized in that:

[0012] The abnormality detection information receiving unit 0301 receives abnormality detection information which is information notifying the detection of an abnormality.

FIG. 4 illustrates a mechanism for generating the abnormality detection information. For example, an intrusion sensor, gas, flame, smoke, temperature sensor, monitoring camera, earth leakage sensor, etc. are installed in a house, and when these sensors detect an object, the information is sent to the center information through a computer installed in the house. It is sent to the processing unit.
It is essential that the abnormality detection information also includes information on where the abnormality has occurred.
The information is transmitted in association with the location where the abnormality is detected, the location ID for identifying the location where the abnormality has occurred, and the like.

The contact storage section stores contact identification information for identifying a contact. This contact is a place to be notified of the occurrence of the abnormality, and in many cases, a person who has a deep connection with the site of the occurrence of the abnormality, such as a resident of the house, a resident near the house, or a close relative. The number of contacts is not necessarily one, but may be plural. For example, there may be a plurality of contacts of the same person, such as the head of the house, the housemate, and the resident of a neighboring house. For example, there are a fixed telephone of an employer, a mobile phone of the resident, a personal computer (e-mail address) used by the resident, and a (car e-mail address) of a car navigation system of a car used by the resident.

The abnormality occurrence information generating section generates abnormality occurrence information, which is information relating to the occurrence of an abnormality, based on the abnormality detection information received by the abnormality detection information receiving section. The purpose of the abnormality occurrence information is to notify the occurrence of the abnormality to the contact person, such as a resident of the house, and to communicate some details of the abnormality. The reason for notifying the details of the abnormality is to determine whether the security company requests a response (cost will be incurred) or whether it can be handled by itself.

FIG. 5A shows a state in which the abnormality occurrence information is displayed on a display of a portable telephone owned by a resident of the house as a contact. For example, the location where the abnormality has occurred and the content of the detected abnormality are shown, and a display prompting the transmission of the instruction information is also performed.

For example, if a resident who has been notified that smoke has been detected in a drawing room at home has no knowledge of the generation of smoke and is located at a place far away from home, the security company will confirm the site. Will be instructed. On the other hand, for example, if a fuming insecticide or the like is used in a drawing room at home, and if it is known that the cause of the smoke is the pesticide, the response by the security company will be unnecessary. And even if you don't know the smoke, for example, if you're at home or right next to your home, you'll want to deal with it yourself without having to ask a security company.

As described above, by notifying the contents of the detected abnormality to a contact such as a resident, the information can be effectively used and the security cost can be reduced.

The abnormality occurrence information transmission unit transmits the abnormality occurrence information generated by the abnormality occurrence information generation unit using the contact identification information stored in the contact storage unit.

FIG. 6 conceptually shows a state in which abnormality occurrence information is generated from abnormality detection information and transmitted to a contact. As shown in this figure, "smoke detection" is first sent to the center information processing device as the abnormality detection information together with the location ID of the location where the abnormality occurred. In the information processing device of the center, the contact identification information associated with the occurrence location ID is retrieved from the contact storage unit, and the content of the error that has occurred is transmitted to the contact identified by the contact identification information. I do. The contact identification information may be a simple code, or may be specific information such as a telephone number as shown in FIG.
In the case of a simple code, information for further specifying a contact is obtained in association with the contact identification information.

The instruction information receiving section receives the instruction information including the presence / absence of a request for responding to the abnormality occurrence information transmitted by the abnormality occurrence information transmitting section.

FIG. 5B) shows a screen for prompting input of instruction information displayed on a display screen of a portable telephone which is a contact, for example, owned by a resident. For example, as shown in the figure,
It is possible to select a "site check" request to the security company to check the site, or a "waiting for flame detection" to indicate that the security company or the like is going to see the situation without requesting the dispatch of the security company immediately. For example, if it is considered that a fuming insecticide may be the cause of the abnormality detection, an instruction such as “wait for flame detection” may be used.

When the instruction information receiving section receives the instruction information indicating that there is a response request, the response instruction generation section generates a response instruction for responding to an abnormality based on the instruction information.

FIG. 7 is a diagram showing the concept of generating a corresponding command from the received instruction information and outputting the corresponding command to a security company or the like. For example, it is assumed that the instruction information from the resident's mobile phone includes "response requested" and that the telephone number of the mobile phone that has transmitted the instruction information is associated as the caller ID. Then, corresponding destination information of a security company or the like as the corresponding destination is obtained from the ID of the transmission source, and a corresponding instruction is generated based on the instruction information and, for example, the abnormal information that has already been received. Assuming that the instruction information is "response requested" and the abnormality detection information is "smoke detection", "XX city 3" is determined based on an occurrence location ID which is an ID for identifying a location where the abnormality has occurred. A response command is output to the respondent, saying, "Smoke at home.

A configuration is also conceivable in which the security company receives both the instruction information reception and the corresponding instruction. In this case, the center where the information processing device is installed is a security company. Therefore, a corresponding command is generated and dispatched in the information processing device of the security company based on the instruction information from the resident. Therefore, there is no particular need for a correspondence storage unit such as a security company. In addition, a corresponding command is generated based on the instruction information, but the instruction information and the corresponding instruction may match. This is because it is not always necessary to convert the “instruction information” into a “corresponding instruction” including other information, if the instruction information includes the content, location, matters to be dealt with, etc. of the abnormality that has occurred. In this case, "instruction information" =
"Corresponding instruction". The present invention includes this processing.

The automatic response instruction generation section generates a response instruction for responding to an abnormality based on the abnormality detection information when the instruction information receiving section does not receive the instruction information within a predetermined period. This is a necessary mechanism in the case of FIG. 2 described above. For example, the contact information of the abnormality occurrence information is a
When the mobile phone is out of the range of radio waves, it cannot receive instruction information from contacts such as residents. However, if the countermeasures are neglected, abnormal situations such as fires may be further expanded. In order to avoid this, the automatic correspondence instruction generation unit is provided.

FIG. 8 shows a table for generating an automatic correspondence instruction. For example, the abnormality detection information is associated with the corresponding instruction. In the case of "CASE1," an intruder has been detected. In this case, the corresponding order is "express on site", "indoor survey", "wear safety clothing".
It is. "Safety clothing" is, for example, a bulletproof vest. In the case of "CASE2", the abnormality detection information is gas leak detection. In this case, it is "express to the spot", "carrying fire extinguisher", and "wearing gas mask".
As understood from this example, the automatic response instruction may include an instruction on what to carry, in addition to how to respond at the site.

The corresponding command output section outputs the corresponding command generated by the corresponding command generating section or the automatic corresponding command generating section. Here, “output” includes various types such as outputting as paper and outputting as a signal by a communication unit.

FIG. 9 shows the flow of this processing. The processing in this embodiment includes a step of receiving abnormality detection information that is information for notifying the detection of abnormality (step S0901), and a contact storage for storing contact identification information for identifying a contact. Step and an abnormality occurrence information generating step of generating abnormality occurrence information that is information relating to occurrence of an abnormality based on the abnormality detection information received by the abnormality detection information receiving unit (Step S0902)
Transmitting an abnormality occurrence information generated by the abnormality occurrence information generating unit using the contact identification information stored in the contact storage unit (step S09)
03), a judging step of judging whether or not instruction information including the presence / absence of a response request for the abnormality occurrence information transmitted by the abnormality occurrence information transmitting unit has been received (step S0904), and receiving of the instruction information including the presence of a response request. A corresponding command generation step (step S090) for generating a corresponding command that is a command for responding to an abnormality based on the instruction information.
5) and an automatic response instruction generation step of generating a response instruction for responding to an abnormality based on the abnormality detection information when the instruction information is not received within a predetermined period (step S0)
906), and a corresponding command output step (step S0907) of outputting the corresponding command generated by the corresponding command generator or the automatic corresponding command generator. here,
The contact storage step for storing the contact information may be a processing flow without this. This is the case where the contact storage process has already been performed in another processing flow.

In the automatic response instruction generation step, "the instruction information is not received within a predetermined period" means that even if the instruction information is received, a considerable time has elapsed since the detection of the abnormality. For example, this would miss the opportunity to respond. Therefore, the “predetermined period” is a time (period) in which a time margin necessary for the response can be secured. The length of this time will depend on the nature of the detected anomaly, but may be, for example, about 10 minutes from the detection of a flame and about 5 minutes from the detection of an intrusion. Of course, the optimal time can be set according to the size of the target house, office or other building.

These processing flows may be performed by a single information processing device or may be distributed to a plurality of information processing devices. Further, the information processing device may be realized by causing a computer to execute these steps as a program executable by the computer.

<Other Specific Examples Regarding Embodiment 1>

The sensor provided at home or the like may be composed of a sensor such as a surveillance camera and an answering machine. The answering machine is a system for determining whether or not the user is away from home, and the sensor may be activated only when the user is away. If an abnormality is detected when the user is not away, the alarm device installed at home is operated to notify the resident or the like of the occurrence of the abnormality. When the operation of stopping the alarm is not performed despite the operation of the alarm, the abnormality detection information is transmitted to the information processing device of the center on the assumption that there is a possibility of an absence or that an abnormality has occurred in the resident. It may be.

Further, it is basically to transmit the abnormality occurrence information to the contact based on the abnormality detection information. However, in the case where the contact is overseas and the communication cost is higher than the dispatch cost. Alternatively, the corresponding instruction may be automatically generated without sending the abnormality occurrence information to the contact.

The abnormality occurrence information may include not only character information but also information of a still image or a moving image. In addition, the instruction information is sent not only to the information processing device at the center and the security company, but also to the computer at home to automatically turn off the power, shut off the gas, activate the smoke exhaust system, activate the sprinkler, etc. May be performed.

It is also conceivable to use insurance in order to have the security company take measures. As an insurance system, if an abnormality actually occurs as a result of the dispatch, an insurance money may be paid, and a part or all of the insurance money may be taken by the security company. Therefore, when there are many unnecessary dispatches, the insurance premium may be increased.
As a fee system using this system, a basic fee and a cost per one dispatch may be applied.
The basic fee is calculated from the past insurance payment status, and if the insurance fee is frequently paid due to the occurrence of an abnormality, the basic fee may be set higher. It is similar to the fee structure of automobile vehicle insurance.

It is also possible to accumulate history information such as the past abnormality detection and whether the abnormality detection was actually based on the occurrence of the abnormality, and calculate the accuracy of the abnormality detection information.

FIG. 17 is a diagram conceptually showing the relationship between the past dispatch situation and the fee. In the upper part of the figure, the detection information (detection information 1 to 4) which is the abnormality detection information, the probability J (N, M) that the event (event 1 to 4) that caused the detection information has occurred, (Where N indicates detection information and M indicates an event). The event that generated the abnormality detection information based on the abnormality detection information is not limited to one. For example, taking smoke detection as an example,
Fire caused, fire not occurring but fogging, smoke from nearby fire invaded, smoke detected only by the use of fuming pesticides, etc. Caused by various events. Considering this in terms of probability, in the case of smoke detection, 40% of the smoke caused by the occurrence of fire and 30% of the smoke caused by the fire were caused by a nearby fire. 20% and 10% due to insecticides.

In the lower part of the figure, each event (event 1
To 4) and the cost (correspondence 1 to 4) when the event is dealt with (correspondence 1 to 4). There are various responses to events. For example, when a large-scale fire extinguishing unit is organized, a small-scale fire extinguishing unit is organized, an investigator is first dispatched for confirmation, or a standby is performed in response to the phenomenon of blurring. Conceivable. For example, if smoke is detected, if the detection of smoke is caused by fire, it is 40% of the total,
It is advisable to organize fire fighting units and dispatch them. However, there are 60% of all fires and fires in the vicinity and insecticides in total. In this case, the measures for fire extinguishing are excessive and the cost is inefficient.

Therefore, when certain abnormality detection information is detected, what kind of correspondence should be selected depends on the probability of occurrence of an expected event calculated based on the detection information and the correspondence of the event. The measure that minimizes the expected value, which is the product of costs such as losses, will be selected.
In this way, when the corresponding instruction is generated, it is possible to efficiently generate the corresponding instruction.

<Embodiment 2>

Next, a second embodiment will be described. The second embodiment is based on the first embodiment, and further has a mechanism for classifying the abnormality detection information and determining whether to transmit the abnormality occurrence information based on the classification result. The abnormality detection information also includes information that requires urgent action and misinformation caused by a domestic cat passing in front of the intrusion sensor.
Therefore, if the abnormality detection information is classified based on the urgency, the degree of danger, the possibility of false information, and the like, and is used in subsequent processing, a more efficient system can be provided.

FIG. 10 shows an example of functional blocks of the information processing apparatus of this embodiment. An abnormality detection information receiving unit 1001 of the information processing apparatus 1000;
Contact storage unit 1002 and abnormality occurrence information generation unit 1003
Abnormality occurrence information transmission unit 1004 and instruction information reception unit 1
005, the corresponding command generation unit 1006, the automatic corresponding command generation unit 1007, and the corresponding command output unit 1008 are basically the same as those in the first embodiment, and thus description thereof is omitted. As described above, the feature of this embodiment lies in the automatic classification unit 1009 and the abnormality occurrence information transmission determination unit 1010.

The automatic classification unit 1009 classifies and outputs the abnormality detection information according to the content of the detected abnormality.

FIG. 11 shows an example of a table used for automatic classification of abnormality detection information. In this table, the abnormality detection information is classified according to the degree of danger and the degree of urgency, and the classification is encoded. For example, when “intruder detection” is abnormality detection information, the degree of danger is medium, the degree of urgency is high, and the encoded classification is “M
H ". In this example, the first letter of the alphabet is
The second letter indicates the degree of urgency which is an index of how quickly to respond. "H" indicates "high", "M" indicates "medium", and "S" indicates "small".

FIG. 12 shows an example of a table of the judgment in the abnormality occurrence information transmission judgment section. As shown in this figure, it is determined whether or not to transmit the abnormality occurrence information according to the classification result in the abnormality detection information automatic classification unit. For example, with regard to the abnormality detection information of the “HH” classification having a high degree of urgency and a high degree of risk, the abnormality occurrence information is not notified to the contact. This is because if the “risk” is high, there is a risk that a contact, for example, a resident will go to the site and give a danger to the resident. For example, if an intruder is detected with high accuracy, there is a possibility that the intruder may be harmed. Therefore, it is safer not to notify the resident of the abnormal situation. On the other hand, if the risk is medium, it is more appropriate to notify the contact address from the viewpoint of more accurate response and cost generation, and the abnormality occurrence information is transmitted to the contact address.

In the specific example shown in FIG.
Classification is based on the degree of urgency, but it is not necessarily limited to this.Accuracy as to whether the abnormality detection information reflects actual abnormalities, costs incurred for the response, and the residents who are the contacts are required to make contracts in advance. At this time, various classifications such as a communication request classification based on whether or not a request for communication is determined according to the detected abnormality are possible. The classification is
Instead of being static, the classification method may be changed based on dynamic information such as weather conditions of the day, occurrence of an earthquake, occurrence of a tsunami, occurrence of a flood, approach of a typhoon, and the like. For example, in the event of an earthquake, the matters to be addressed are clear without contacting the contact person (for example, confirming the occurrence of a fire or confirming the state of damage to the house). In addition, since it is expected that the communication line will be congested, it can be determined that transmission of the abnormality occurrence information is not bothersomely performed to the contact.

FIG. 13 shows the flow of the processing of this embodiment. The processing in this embodiment includes a step of receiving abnormality detection information (step S1301), a step of generating abnormality occurrence information (step S1304), a step of transmitting abnormality occurrence information (step S1305), and a determining step (step S1306). , A corresponding command generation step (step S1307), an automatic corresponding command generation step (step S1308), and a corresponding command output step (step S1309). This is the same as in the first embodiment. The feature of the present embodiment is that a step of classifying and outputting according to the content of the abnormality in the abnormality detection information (step S1302) and a step of determining whether to transmit the abnormality occurrence information based on the output result (step S13)
03). Based on the output result, it is determined whether or not the abnormality occurrence information should be transmitted. If it should be transmitted, the same processing as in the first embodiment is performed, a corresponding command is output, and the processing ends. It should be noted that this may include a contact storing step of storing the contact.

Further, the second embodiment includes a step of determining whether or not to transmit the abnormality occurrence information according to the result of the automatic classification. However, it is determined whether or not to cause the abnormality occurrence information generation unit to function according to the result of the automatic classification. May be included.

<Embodiment 3>

Next, a third embodiment will be described. Embodiment 3 is characterized in that it is determined whether or not to generate an automatic response instruction in accordance with the output of the automatic classification unit of the abnormality detection information.

FIG. 14 shows an example of a functional block diagram of this embodiment.
Is basically the same as the first and second embodiments. That is, the abnormality detection information receiving unit 1401, the contact storage unit 1402, the abnormality occurrence information generating unit 1403, the abnormality occurrence information transmitting unit 1404, the instruction information receiving unit 1405,
Corresponding command generator 1406 and automatic corresponding command generator 140
7 and the corresponding command output unit 1408 are basically the same as those in the first embodiment. The point of having the automatic classification unit 1409 is basically the same as that of the second embodiment.

The feature of this embodiment resides in the automatic correspondence determination unit 1410. The automatic correspondence determining unit 1410 determines whether the automatic correspondence instruction generation unit 14
07 is made to function or not.

FIG. 15 shows an example of a table for judging whether or not to make the automatic correspondence instruction generation unit function. For the classification of the abnormality detection, the same example as that described in the second embodiment is used. According to this example, when the second character of the alphabet is "S", the automatic correspondence instruction generation unit is not operated. The second letter of the alphabet is an index indicating the degree of urgency, "S"
Is an index indicating "small", so in the case of abnormality detection information classified as having a low degree of urgency, the automatic response instruction generation unit is not operated even if instruction information from a contact is not received. That is, the generation of the automatic correspondence instruction by the automatic correspondence instruction generation unit is performed only when the urgency is relatively high. Also, if the urgency is not high, it is better to receive a notification to that effect if a response request is required after the resident has returned home, so it will be unnecessary to dispense with dispatch, so cost reduction Because it is advantageous.

In this example, the automatic correspondence judging section judges whether the automatic correspondence instruction generating section is to be operated. However, a mechanism may be adopted in which the automatic instruction generation unit determines whether to output the corresponding instruction instead of generating the corresponding instruction.

FIG. 16 is a diagram showing a processing flow of the third embodiment. The processing in this embodiment includes a step of receiving abnormality detection information (step S1601), a step of generating abnormality occurrence information (step S1603), a step of transmitting abnormality occurrence information (step S1604), and a determining step (step S1605). The corresponding command generation step (step S1606), the automatic corresponding command generation step (step S1608), and the corresponding command output step (step S1609) are the same as in the first embodiment. The step of classifying and outputting according to the content of the abnormality in the abnormality detection information (step S1602) is the same as in the second embodiment.

One of the features of the present embodiment is a step (step S1607) of judging whether to activate the automatic correspondence instruction generation function based on the output result. This determination step (step S1607) is a step that functions when instruction information including presence / absence of a response request to the transmitted abnormality occurrence information is not received. In this determination step (step S1607), if the automatic response instruction generation function is to be activated, a response instruction for responding to the abnormality is generated based on the abnormality detection information. If it is determined in this determination step that the automatic correspondence instruction generation function is not to be activated, the processing is terminated as it is.

It should be noted that this may include a contact storing step for storing the contact.

[0059]

According to the present invention, detailed measures are taken based on information from sensors installed in houses, offices, and the like to be guarded, so that unnecessary dispatch can be reduced, and as a result, costs for security and the like can be reduced. I can hold it down. Therefore, security services can be provided at low cost.

[Brief description of the drawings]

FIG. 1 is a diagram showing the concept of the present invention.

FIG. 2 is a diagram showing the concept of the present invention.

FIG. 3 is a diagram illustrating an example of a functional block according to the first embodiment;

FIG. 4 is a diagram conceptually showing a house sensor that generates and sends abnormality detection information according to the present invention.

FIG. 5 is a screen displayed on the contact's mobile phone, a) a screen for displaying abnormality occurrence information b) a screen for prompting instruction information

FIG. 6 is a diagram conceptually showing a state in which abnormality occurrence information is transmitted from the abnormality detection information to a contact.

FIG. 7 is a diagram conceptually showing a state from reception of instruction information to transmission of a corresponding instruction.

FIG. 8 is a diagram showing an example of a determination table of an automatic correspondence instruction.

FIG. 9 is a diagram illustrating an example of a processing flow according to the first embodiment;

FIG. 10 is a diagram illustrating an example of a functional block according to a second embodiment;

FIG. 11 is a diagram illustrating an example of a state of an automatic classification table of abnormality detection information according to the second and third embodiments.

FIG. 12 is a diagram illustrating an example of a determination table in an abnormality occurrence information transmission determination unit according to the second embodiment.

FIG. 13 is a diagram illustrating an example of a processing flow according to the second embodiment.

FIG. 14 is a diagram illustrating an example of a functional block according to a third embodiment;

FIG. 15 is a diagram illustrating an example of a determination table in an abnormality occurrence information transmission determination unit according to the third embodiment.

FIG. 16 is a diagram illustrating an example of a processing flow according to the third embodiment.

FIG. 17 shows an example of a table for generating a corresponding instruction.

[Explanation of symbols]

 0301 Error detection information receiving unit 0302 Contact storage unit 0303 Error occurrence information west 0304 Error occurrence information transmitting unit 0305 Instruction information receiving unit 0306 Corresponding command generating unit 0307 Automatic corresponding instruction generating unit 0308 Corresponding command output unit

 ──────────────────────────────────────────────────続 き Continuing on the front page F term (reference)

Claims (6)

[Claims] 1. An abnormality detection information receiving section for receiving abnormality detection information, which is information for notifying the detection of an abnormality, a contact storage section for storing contact identification information for identifying a contact, and the abnormality detection information receiving section. Based on the abnormality detection information received in the, the abnormality occurrence information generation unit that generates abnormality occurrence information that is information about the occurrence of an abnormality, the abnormality occurrence information generated by the abnormality occurrence information generation unit in the contact storage unit An abnormality occurrence information transmitting unit that transmits using the stored contact identification information, an instruction information receiving unit that receives instruction information including the presence or absence of a response request to the abnormality occurrence information transmitted by the abnormality occurrence information transmitting unit, When the instruction information receiving unit receives instruction information including a response request, a corresponding instruction generation unit that generates a corresponding instruction that is an instruction for responding to an abnormality based on the instruction information; An automatic response instruction generation unit that generates a response instruction for responding to an abnormality based on the abnormality detection information when the notification receiving unit does not receive the instruction information within a predetermined period; and the response instruction generation unit or the automatic response instruction. A corresponding command output unit for outputting a corresponding command generated by the generating unit. 2. An automatic classification unit for classifying and outputting the abnormality detection information according to the content of the detected abnormality, and a contact identified by the contact identification information according to an output of the automatic classification unit. The information processing apparatus according to claim 1, further comprising: an abnormality occurrence information transmission determination unit that determines whether to transmit abnormality occurrence information to the information processing apparatus. 3. An automatic classifying unit that classifies and outputs the abnormality detection information according to the content of the detected abnormality, and whether or not the automatic correspondence instruction generation unit functions according to an output of the automatic classification unit. The information processing apparatus according to claim 1, further comprising an automatic correspondence determination unit that determines. 4. An abnormality detection information receiving step of receiving abnormality detection information, which is information notifying the detection of an abnormality, a contact storage step of storing contact identification information for identifying a contact, and the abnormality detection information receiving step. Based on the abnormality detection information received at the abnormality occurrence information generation step of generating abnormality occurrence information that is information on the occurrence of abnormality, the abnormality occurrence information generated in the abnormality occurrence information generation step in the contact storage step An abnormality occurrence information transmitting step of transmitting using the stored contact identification information, and an instruction information receiving step of receiving instruction information including the presence or absence of a response request to the abnormality occurrence information transmitted in the abnormality occurrence information transmitting step, When the instruction information receiving step receives the instruction information including the response request, a response to the abnormality is performed based on the instruction information. A corresponding command generating step of generating a corresponding command that is a command for performing the process, and a corresponding command for responding to an abnormality based on the abnormality detection information when the instruction information receiving step does not receive the instruction information within a predetermined period. A program for causing a computer to execute an automatic corresponding instruction generating step of generating a corresponding instruction and a corresponding instruction outputting step of outputting a corresponding instruction generated by the corresponding instruction generating step or the automatic corresponding instruction generating step. 5. An automatic classification step of classifying and outputting the abnormality detection information according to the content of the detected abnormality, and a contact identified by the contact identification information according to an output of the automatic classification step. The program according to claim 4, further comprising a step of causing a computer to execute an abnormality occurrence information transmission determining step of determining whether or not to transmit abnormality occurrence information to the computer. 6. An automatic classification step of classifying and outputting the abnormality detection information according to the content of the detected abnormality, and whether or not to cause the automatic correspondence instruction generation step to function according to the output of the automatic classification step. The program according to claim 4, further comprising a step of causing the computer to execute an automatic correspondence determination step of determining.