JP2002203064A - Maintenance management system and maintenance management method - Google Patents

Abstract

(57) [Summary] [Problem] To perform effective maintenance by utilizing existing maintenance personnel appropriately and effectively. SOLUTION: A remote monitoring and control system 2 for monitoring and notifying a failure of a device, a position information system 3 for holding position information of a maintenance person in association with maintenance person identification information, and holding maintenance capability information of the maintenance person. A personnel information system 4, a maintenance / maintenance database system 5 for storing information to be provided to maintenance personnel of each maintenance capability in accordance with the failure content of the equipment, and a wireless terminal carried by the maintenance personnel. When the occurrence is notified, a listing means 61 for selecting a maintenance person near the failure occurrence position based on the information of the location information system 3, an extraction means 62 for extracting maintenance capability information of the listed maintenance person from the personnel information system 4, A transmission control method for transmitting the corresponding maintenance manual information obtained from the maintenance database system 5 to the corresponding wireless terminal based on the maintenance capability information of the maintenance personnel. And a step 63.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a maintenance system capable of remotely monitoring and controlling, for example, various devices constituting various plants, and promptly dispatching maintenance personnel when a failure occurs to perform appropriate maintenance. The present invention relates to a management system and a maintenance management method.

[0002]

2. Description of the Related Art In the field of maintenance management in recent years, monitoring areas that were conventionally manned have been unmanned and integrated, and the number of maintenance staff who monitor and circulate has been reduced. It is large and the number of devices to be maintained is increasing.

For this reason, even if abnormal information is received from the remote monitoring and control system, an appropriate maintenance person is often absent. Therefore, it is necessary to know where the maintenance staff is currently. In addition, since a nearby maintenance person may not necessarily be an expert of the equipment to be maintained, it is necessary to know the skill level of each maintenance person in order to select an alternative catcher.

If there is no suitable alternative candidate, it is necessary to provide maintenance information to maintenance personnel according to the skill level.

[0005]

However, in the conventional system, since the position information system, the remote monitoring control system, the personnel information system, and the maintenance information distribution system are independent, abnormal information is notified from the remote monitoring control system. At the time, the position of the maintenance staff, judgment of skills,
Since the selection of the maintenance information to be distributed depends on humans, there is a problem that the maintenance cannot be efficiently performed.

The present invention has been made in order to solve the problems in the conventional maintenance management system as described above.
An object of the present invention is to provide a maintenance management system and a maintenance management method capable of performing efficient maintenance by appropriately and effectively utilizing existing maintenance personnel.

[0007]

According to a first aspect of the present invention, there is provided a maintenance management system for monitoring a failure of a device, notifying the failure content information and the failure location information of the device, A position information system that holds the position information in association with the identification information of the maintenance staff, a personnel information system that holds the maintenance ability information of the maintenance staff, and a maintenance ability corresponding to the failure content of the equipment. A maintenance database system that holds maintenance manual information to be provided to maintenance personnel, a wireless terminal carried by the maintenance personnel, and fault content information and fault location information of the failed device are notified from the remote monitoring system. Then, a listing means for listing a maintenance person near a failure occurrence position based on the information held in the location information system; Extracting means for extracting from the personnel information system the maintenance capability information of the maintenance personnel who the listing means has listed; Transmission control means for obtaining manual information and transmitting the information to the corresponding wireless terminal. In this way, when a failure is notified,
Candidates are narrowed down according to the maintenance capacity from maintenance personnel near the failure occurrence location, and furthermore, maintenance manual information corresponding to the candidates is sent.

In the maintenance management system according to a second aspect of the present invention, the extracting means extracts the information of a maintenance person having high maintenance capability information first. This allows
Appropriate maintenance personnel are selected.

In the maintenance management system according to a third aspect of the present invention, the transmission control means obtains maintenance manual information to be sent to the next candidate maintenance staff when a response cannot be obtained from the transmission destination wireless terminal. It is characterized by transmitting to the corresponding wireless terminal. As a result, the maintenance staff can be contacted one after another, and maintenance can be requested to the maintenance staff who has responded, thereby enabling prompt response.

According to a fourth aspect of the present invention, there is provided a maintenance management method, comprising: a remote monitoring system for monitoring a fault of a device and notifying fault content information and fault location information of the device; A position information system that holds information corresponding to the identification information, a personnel information system that holds the maintenance ability information of the maintenance staff, and a maintenance staff having each maintenance ability corresponding to the failure content of the equipment. In a maintenance management method performed by a maintenance database system that stores maintenance manual information, a wireless terminal carried by the maintenance staff, and a management device that supervises the maintenance terminal, failure content information of a device in which a failure has occurred from the remote monitoring system When the failure location information is notified, the maintenance person near the failure location is re-listed based on the information held in the location information system. And listing steps to be grayed,
An extracting step of extracting maintenance capability information of the maintenance personnel listed in the listing step from the personnel information system, and a maintenance sent from the maintenance database system to the corresponding maintenance personnel based on the maintenance capability information of the maintenance personnel extracted in the extracting step. Transmission control step of obtaining the maintenance manual information and transmitting it to the corresponding wireless terminal. Thus, when a failure is notified, candidates are narrowed down according to the maintenance ability of maintenance personnel near the failure occurrence location, and maintenance manual information corresponding to the candidate is sent.

[0011]

DESCRIPTION OF THE PREFERRED EMBODIMENTS A maintenance management system and a maintenance management method according to an embodiment of the present invention will be described below with reference to the accompanying drawings. As shown in FIG. 1, a maintenance management system according to the present invention includes an information management center 1, a remote monitoring control system 2, a position information system 3, a personnel information system 4, and a maintenance database system 5, which are connected. I have.

The remote monitoring control system 2 is provided with a remote monitoring device 20 connected to devices 21-1 to 21-n to be monitored. The remote monitoring device 20 monitors failures of the devices 21-1 to 21-n, and
1-n, and notifies the information management center 1 of the failure content information and the failure occurrence position information.

The location information system 3 includes areas Q1 to Q
Base station 30-1, 30-2, 30-
3 and a supervising station 31 are provided. Base station 30-1,
Reference numerals 30-2 and 30-3 denote positional information of portable radio terminals 32-1 to 32-5 such as a portable radio telephone and a PHS terminal carried by a maintenance person existing in the area Q1 to Q3 of the own station. Is notified to the supervising station 31). The supervising station 31 transmits the position information to the information management center 1. The supervisory bureau 31 and the information management center 1 have a table associating the position information, the maintenance person identification information, and the telephone numbers of the portable wireless terminals 32-1 to 32-5 carried by the maintenance person as shown in FIG. Has been updated.
The devices 21-1 to 21-1 in the remote monitoring control system 2
21-n exists in any of the area areas Q1 to Q3.

The personnel information system 4 holds maintenance capability information of maintenance personnel. This information is stored in the file 41 and can be updated by an input device in the personnel information system 4 or by an input device of the information management center 1. The information in the file 41 is, for example, as shown in FIG. That is, the information of the skill level, the number of years of experience, the educational history information, and the telephone number information is stored in correspondence with the maintenance person identification information.

The maintenance / maintenance database system 5 holds maintenance / manual information to be provided to maintenance personnel having each maintenance capability in accordance with the contents of failures of the devices 21-1 to 21-n. This information is stored in the file 51, and can be updated by an input device in the maintenance and maintenance database system 5 or by an input device of the information management center 1.

The information in the file 51 is, for example, as shown in FIG. That is, maintenance manual information is prepared for each skill level in accordance with the identification information of the device and the symptom of the failure. For example, if the device 21-1 is S1
In such a case, the maintenance staff of skill level 1 is provided with a checklist, a moving image showing the maintenance and maintenance operation, and an explanation by voice.

The information management center 1 is configured, for example, as shown in FIG. That is, the CPU 10 has a configuration of a workstation or a personal computer in which processing is performed by a program or data in the main memory 11, and a display controller 13, an input controller 15, and a storage controller 1 are connected to a bus 12 extending from the CPU 10.
7 and the interface 19 are connected.

The display controller 13 controls the connected display device 14 to display information, and the input controller 15 receives information generated by operating the input device 16 and provides the information to the CPU 10. Storage controller 1
Reference numeral 7 reads or writes data from the storage device 18 under the control of the CPU 10. Interface 19
Is an interface with the remote monitoring and control system 2, the position information system 3, the personnel information system 4, and the maintenance and maintenance database system 5.

The information management center 1 is provided with a listing means 61, an extraction means 62, and a transmission control means 63. The listing means 61 includes the remote monitoring control system 2
When the failure content information and the failure location information of the failed device are notified from, a maintenance person near the failure location is listed based on the information held in the location information system 3.

The extracting means 62 is for extracting the maintenance capability information of the maintenance person listed by the listing means 61 from the personnel information system 4. The transmission control means 63
The maintenance manual information to be sent from the maintenance database system 5 to the corresponding maintenance staff based on the maintenance capability information of the maintenance staff extracted by the extraction means 62 is transmitted to the corresponding wireless terminal.

Each of the above-described units is implemented by the CPU 10
8 and the program corresponding to the flowchart of FIG. 7 stored in the main memory 11 are executed, and the operation based on the above flowchart will be described. The CPU 10 waits for failure information from the remote monitoring device 20 (S1).

In step S1, when the failure information arrives, the maintenance person candidate number i is set to 1 (S1).
2). The fault information sent from the remote monitoring device 20 is shown in FIG.
As shown in FIG. 7, failure occurrence position information is added in addition to the failure information. The failure information includes the model and symptom of the device related to the failure, and the failure occurrence position information includes information on an area (any one of Q1 to Q3) where the device related to the failure is arranged. .

Therefore, the CPU 10 receiving the fault information
Is the location information system 3 based on the fault location information therein.
The table as shown in FIG. 2 obtained by the above is searched to obtain a list of maintenance personnel in the area of the device in which the failure has occurred (S3). For example, when a failure occurs in a device existing in the area Q1, maintenance personnel a and maintenance personnel b are listed from the table in FIG.

Next, based on the ID (identification information) of the maintenance personnel listed in step S3, the file 41 in the personnel information system 4 is searched to obtain the corresponding maintenance capability information, and a candidate is selected ( S4). In the example above,
Since the maintenance person a and the maintenance person b are listed, referring to the file 41 in FIG. 3, the maintenance person b is superior to the maintenance person a in the skill level.
It will be selected as a candidate.

Next, a maintenance manual corresponding to the i-th candidate is obtained based on the skill level, and transmitted to the i-th candidate (S5). In the above example, the maintenance manual is obtained from the file in FIG. 4 for the maintenance staff b who is the first candidate. Here, assuming that the device in which the failure has occurred is the device 21-1 and the symptom is S1, the maintenance personnel b
Has a skill level of "3", so a manual with a voice guide using a checklist and a still image is searched for and retrieved, and the corresponding telephone number "9876543" is sent to the management office 31 (or a network not shown). Is sent.

Next, it is detected whether a response has been made from the transmitted maintenance person (S6). If there is no response, the maintenance person candidate number i is advanced by one to select the next candidate (S7). i
Is detected as the maximum value (the number of maintenance personnel in the list) (S
8) If the maximum value is not reached, the process returns to step S4, and a maintenance person with the next highest maintenance capability is selected as a candidate.
Continue the subsequent processing. In this example, if the maintenance person b does not respond, the maintenance person a is selected as the next candidate.

For the maintenance person a, since the skill level is “2”, the checklist and the manual with the moving image are searched and retrieved, and the corresponding telephone number “12” is retrieved.
34567 "from the Supervising Bureau 31 (or a network not shown)
Is transmitted via When the maintenance person a responds, the process returns to step S1 to continue the process.

If the maintenance person a does not respond, the maintenance person candidate number i is incremented by one (S7), and it is detected whether i has reached the maximum value (the number of maintenance personnel in the list) (S8). If not, the flow returns to step S4 to select a maintenance person with the next highest maintenance capability as a candidate, and continues the subsequent processing. The process returns to member candidate number i (S9), and returns to step S4 to continue the process.

In this way, the maintenance personnel having excellent maintenance ability are selected from the maintenance personnel who are close to the faulty device, and an appropriate manual is transmitted to perform maintenance quickly appropriately. Is guaranteed.

[0030]

As described above, according to the present invention, when a fault is notified, candidates are narrowed down according to the maintenance capability from maintenance personnel near the fault location, and the maintenance and maintenance corresponding to the candidate is performed. Since the manual information is sent, it is possible to perform efficient maintenance by appropriately and effectively utilizing existing maintenance personnel.

[Brief description of the drawings]

FIG. 1 is a configuration diagram of a maintenance management system according to the present invention.

FIG. 2 is a diagram showing contents of a position information table adopted by the position information system in the maintenance management system according to the present invention.

FIG. 3 is a diagram showing file contents of maintenance capability information employed by a personnel information system in the maintenance management system according to the present invention.

FIG. 4 is a view showing the file contents of a maintenance manual adopted by the maintenance database system in the maintenance management system according to the present invention.

FIG. 5 is a configuration diagram of an information management center of the maintenance management system according to the present invention.

FIG. 6 is a diagram showing contents of failure information notified from a remote monitoring device of the maintenance management system according to the present invention.

FIG. 7 is a flowchart for explaining the operation of the maintenance management system according to the present invention.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 Information management center 2 Remote monitoring and control system 3 Position information system 4 Personnel information system 5 Maintenance database system 20 Remote monitoring device 21-1 to 21-n device 30-1 to 3
0-3 Base station 31 Supervision station 32-1 to 3
2-5 Portable wireless terminal 61 Listing means 62 Extraction means 63 Transmission control means

Claims (4)

[Claims] 1. A remote monitoring system for monitoring a fault of a device and notifying fault content information and fault occurrence position information of the device, and a position for maintaining the position information of the maintenance staff in correspondence with the identification information of the maintenance staff. An information system, a personnel information system that retains maintenance capability information of the maintenance personnel, and a maintenance database system that retains maintenance manual information to be provided to maintenance personnel having each maintenance capability in response to the failure content of the equipment. And the wireless terminal carried by the maintenance personnel, and when the remote monitoring system notifies the remote monitoring system of fault content information and fault location information of the faulty device, a fault occurs based on the information held in the location information system. A listing means for listing maintenance personnel close to the location; and Extracting means for extracting from the information system, transmission control for obtaining maintenance manual information to be sent from the maintenance database system to the corresponding maintenance staff based on the maintenance capability information of the maintenance staff extracted by the extracting means, and transmitting the information to the corresponding wireless terminal And a maintenance management system. 2. The method according to claim 1, wherein the extracting unit extracts information from a maintenance person having high maintenance capability information first.
The maintenance management system described in. 3. The control means obtains maintenance manual information to be sent to the next candidate maintenance staff when a response is not obtained from the transmission destination wireless terminal, and transmits the information to the corresponding wireless terminal. The maintenance management system according to claim 1. 4. A remote monitoring system for monitoring a failure of a device and notifying the failure content information and the failure occurrence position information of the device, and a position where the position information of the maintenance person is held in correspondence with the identification information of the maintenance person. An information system, a personnel information system for retaining maintenance capability information of the maintenance personnel, and a maintenance database system for retaining maintenance maintenance manual information to be provided to maintenance personnel having each maintenance capability in response to the failure content of the equipment In the maintenance management method performed by the wireless terminal carried by the maintenance staff and the management device that supervises them, when the remote monitoring system is notified of the failure content information and the failure occurrence position information of the failed device, A listing step of listing maintenance personnel who are close to the failure location based on information held in the location information system; Taking out the maintenance capability information of the maintenance person who was listed in the reading step from the personnel information system; A transmission control step of obtaining manual information and transmitting the manual information to a corresponding wireless terminal.