JP2002215976A - Retailer related EC system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a system related to ordering and maintenance, which meets the actual circumstances and is advantageous to a user and a shop. SOLUTION: This system is formed by a shop data base 5 containing a postcode or address information. The server is provided with an order processing part 42 for presenting a desired shop to the user with reference to the shop data base on receiving an order from the user through a network or a net, and defining the order data on receiving confirmation of ordering from the user.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

TECHNICAL FIELD The present invention relates to electronic commerce (EC).
The present invention relates to an electronic system in which a user who wants to make a direct purchase in a transaction and a store are linked to have a continuous relationship.

[0002]

2. Description of the Related Art In recent years, electronic transaction (EC) systems utilizing the Internet have become popular. In particular, the number of cases in which manufacturers advertise certain products on televisions or newspapers and accept direct purchases from users via the Internet is increasing. There is also a case where a dealer intervenes there and sells the product to the user. JP 2000
No. 2,680,094 discloses a system for introducing a store to a user. Similarly, JP-A-11-85
No. 841 discloses that a product is introduced to an external store in an electronic mall system, and that when a user purchases the product, a referral fee is obtained.

Conventionally, such a system is a system relating only to a relationship between a store and a user, or a manufacturer and a user directly dealing with each other, including the introduced store.
In the case of the former, there is a problem that the place of dealing is not widened and there is not much difference from the current distribution system, and in the case of the latter, there is a problem that the dealer is placed outside the dealing.

[0004]

The conventional net system is configured as described above, and is limited to simply receiving an order from a user and delivering it from an agency or performing settlement on the net. In addition, since it is idealized away from a real system that includes more interests, its application is limited, and there has been a problem that mutual benefits are not fully utilized.

SUMMARY OF THE INVENTION The present invention has been made to solve the above problems, and provides a system for ordering and maintenance that is suitable for the actual situation and is advantageous to both users and dealers.

[0006]

A system via a store association EC according to the present invention comprises a store database including postal code or address information, and a server. Upon receipt of the order, a desired store is presented to the user by referring to the store database, and an order processing unit is provided for confirming the order from the user and finalizing the order data.

[0007] Still further, the order processing means is provided with a store service level database, and when a service is also ordered from the user, the order processing means refers to the store service level database to present a desired store. .

[0008] Furthermore, the server accepts a service registration application from the store and temporarily registers the service in the store database. When the server meets the criteria predetermined by the site owner, the server registration processing unit formally registers in the store database. With.

Further, the server includes an inquiry database for storing past history and technical information, and the server includes an inquiry / negotiation processing unit for accessing the inquiry database based on an inquiry from the ordering user.

[0010] Furthermore, the inquiry database also stores purchase and sales information, and the inquiry and negotiation processing unit also accesses purchase and sales information from stores and users.

Still further, the server is provided with a user (member) database, and the server receives the additional input of the user, refers to the user database, and transmits the privilege.

Further, the server confirms the settlement of the order of the user, arranges the shipment of the ordered product, and simultaneously sends the user information to the carrier.

[0013]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiment 1 Manufacturers, dealers, and users are interconnected, and each has an advantage E
The C system will be described. FIG. 1 is a system configuration diagram showing the skeleton. FIG. 2 is a diagram showing a configuration of the ordering system in the present embodiment. In the figure, 1 is a client terminal of a store, 2 is a user client terminal on which a user inputs an order, 3 is a site owner client terminal which is a manufacturer or a bulk wholesaler, and 4 is an application installed in a site owner or the like.・ On the server,
5 is a database server. application·
The server 4 has 41 store registration units, 42 order processing units, and 43 inquiry / negotiation processing units.
The server 5 has various databases shown or not shown, such as a store database 51, a store service level database 53, and an order database 56, which will be described later in the description of operation. 3 to 5 are diagrams showing examples of the contents of each database in FIG. 1. For example, in the store database 51, a code having a meaning 512 is registered as a key for each item of the item name 511. FIG. 6 is a diagram showing an outline of the processing flow and execution contents in FIG. 2, and FIG.
FIG. 7 is a detailed processing flow chart based on an order by EC performed by a server 4.

In this embodiment, a processing operation for an order from a user client terminal will be described. In FIGS. 1 and 2, a group of stores desiring registration in advance in the store database 51 includes a primary key 5 in the format of FIG.
One store is allocated to one of the ten stores. When there is an order from the user, the order processing unit 42 in the application server 4 refers to the database 5 for the order by the order database temporary creation processing unit 421, the store determination processing unit 422, and the order database determination processing unit 423. Performing association is a basic process. In FIG. 6 showing the outline of the processing operation of the order processing unit 42, the numbers 211 and the like written from the top to the bottom shown in the flow 300 correspond to the same numbers in FIGS. 2 and 7, and are executed in order from the top. In addition, each of the means described in the processing means name 301 performs the processing in the server or the client terminal described in the execution unit 302, and performs the content described in the processing content 303.

The detailed operation of the order and the operation based on it will be described with reference to FIG. FIG. 8 is a flowchart showing the steps of FIG.
FIG. 6 is a diagram showing an example of an input screen for inputting order information at the user client terminal 2 at 601. On the input screen 211, the user inputs the desired merchandise along with the quantity in the shopping basket column 2111, and inputs the user name, address, zip code, etc. in the orderer information input column 2112. When the user clicks on a “next procedure” field on the input screen 211 in S602, the data reaches the application server 4 in FIG. 2, and in S603, the order processing unit 42
Performs tentative order processing. And the temporary order database 56b
Then, a main key is assigned to each product name 2111 of the item name 561b shown in FIG. Then S604
Then, referring to the store database 51 or the store charge area database 52 and the store service level database 53 when the service is requested, the corresponding store is searched from the postal code or the address, and thereafter,
According to the processing steps from S605 to S612, the store determination processing means 422 transmits and displays the nearest store selection screen 212 in FIG. 8 to the user client terminal 2. Based on the postal code registered in the database in this way, the dealers in the same or related neighboring areas are introduced in association with the user.

In S617, when the user “selects” the store name on the nearest store selection screen 212, the order processing unit 42 performs the store determination process in S618 and S619 based on this data, and Then, an order confirmation screen 213 is output. When the user clicks "OK" on the order confirmation screen 213 in S620, the order processing unit 42 obtains the data, assigns an order number in S622, and registers it in the order database 56. Further S6
At 23, related documents describing user information, product names, and the like are issued and output to the user, the site owner, the dealer, and the carrier.

FIGS. 9 and 10 are diagrams showing specific data storage examples in the databases of FIGS. 3 and 4. FIG. FIGS. 11 and 12 show that the user “TARO” has a product “SHOHIN01” and a service “SWRVICE0”.
2 ”is registered in the database server 5 when ordering,
FIG. 4 is a diagram showing data to be stored. According to this specific example, the store in charge of the area indicated by the postal code of the area where the user TAR lives resides in "TEM"
PO01 ”,“ TEMPO02 ”,“ TEMPO04 ”
You can see that there are three stores. However, the dealer satisfying the service small category "SERVSHO-C" corresponding to the service "SWRVICE02" ordered by the user is also a small category "SERVS" in the service database 55S.
“TEMPO01” and “TE” that have registered “HO-C”
MPO02 ", and these two stores are displayed in S612. For example, if the user selects “TEMPO01”, the order database 56S of FIG. 12 is registered in S622.

Similarly, FIGS. 13 and 14 are diagrams showing data registered and stored in the database server 5 when the user "JIRO" orders the product "SHOHIN01" and the service "SERVICE03".
In this example, there is only one store “TEMPO03” in charge of the area indicated by the postal code of the area where the user JIRO lives. Therefore, the service level is searched in S608 of FIG. 7 and the service “SWRVI” ordered by the user is searched.
Small service category "SERVS" corresponding to "CE03"
Stores that satisfy "HO-C" are Service Database 5
"TEMPO03" in which the 5S small category "SERVSHO-C" is registered satisfies the condition, so this shop is displayed in S612. User selects nearest store selection screen 212
When this one store is confirmed and input, the order database 56S of FIG. 14 is registered.

FIGS. 15 and 16 show the user "JIR"
FIG. 13 is a diagram showing data registered and stored in the database server 5 when “O” orders the service “SERVICE04”. In this example, the store in charge of the area indicated by the postal code of the area where the user JIRO lives is "TE
MPO03 ”. However, in the search of S608, the service "SWRVICE0"
Service category "SERVSHO-" corresponding to "4"
Since the store does not satisfy “D”, the site owner becomes the nearest store in S615. Similarly, FIG. 17 and FIG. 18 show that the user “SABURO” has the service “SERVIC”.
It is a figure which shows the data registered and stored in the database server 5 when "E01" is ordered. In this example, there is no store in charge of the area indicated by the zip code of the area where the user JIRO lives. Therefore, based on the search in S604, the site owner becomes the nearest store. Further, although not described in the flow and the screen, when the user places an order, the present may be sent to another person desired by the user. In this case, a screen for entering the destination name, postal code, address, etc. may be opened on the screen. In this way, in the EC system, the dealer can connect with the manufacturer, and the dealer can provide his / her own service and receive compensation. In addition, the dealer can face the user directly, which leads to subsequent maintenance and acquisition of consumables. On the other hand, there is an advantage that a user can obtain detailed information of a product that is difficult to understand by direct transaction, and can receive a detailed service. The site can reduce the price by offering products. In addition, although the user's voice, which is difficult to obtain through direct transactions, is transmitted through the store, there is an advantage that a large amount of raw information can be obtained and market research can be performed.

Embodiment 2 In the present embodiment, a store registration process will be described. FIG. 19 is a diagram showing a configuration of a store registration system according to the present embodiment. In the figure, a store client terminal 1 and a site owner client terminal 3 that is a manufacturer or a wholesaler are the elements described in the above embodiment, and the store registration processing unit 41 in the application server 4 It has a store temporary registration processing unit 411, a store approval processing unit 412, and a store information change processing unit 413. FIG. 20 is a diagram showing an outline of the processing flow and execution contents in FIG.
FIG. 7 is a detailed processing flowchart of store registration performed by the application server. In FIG. 19, the numbers 411 and the like assigned to the respective units are sequentially executed from the top to the bottom.
Also in FIG. 21, the corresponding operation parts are given the same numbers. In this way, each means can easily understand what processing is performed in the flow.

The detailed operation and operation of registration will be described with reference to FIG. FIG. 22 is a diagram showing an example of an input screen for performing registration input from the shop client terminal 1 in S701 of FIG. The store inputs the store name, address, zip code, etc. on the membership application screen 111. Also, input the contents of the service that can be performed by the user. When the “application” column of the membership application screen 111 is clicked in S702, the data reaches the application server 4 in FIG.
At 03, the store registration process 41 temporarily registers in the corresponding database. In step S704, the content is transmitted to the site owner / client terminal 3, and a credit check is separately performed based on criteria determined by the site owner. FIG. 23 shows a store approval registration screen 113. If the credit of the store is confirmed in S709 and “Approve” on this screen is clicked on the store approval input means 311, the store is registered in the store database 51 in S710 and thereafter, the store in the first embodiment is registered. Privately used for binding. In S714, the store approval processing unit 412 notifies the store of the approval and updates the relation database. If there is a reason for not being able to approve, the reason is transmitted to the dealer client terminal 1 in the flow after S711. The store information change screen of FIG. 22 is used for information change input, and the operation flow starts from S701 of FIG.

Embodiment 3 FIG. In the present embodiment, processing for an inquiry from a user or the like will be described. FIG. 24 is a diagram showing a configuration of the inquiry / negotiation processing system according to the present embodiment. In the figure, a store client terminal 1
And the user client terminal 2 and the site owner client terminal 3 that is a manufacturer or a wholesaler are the elements described in the above embodiment, and the inquiry / negotiation processing unit 43 in the application server 4 It has an inquiry processing means 431, a store reply processing means 432, and a site owner reply processing means 433. FIG. 25 is a diagram showing an outline of a processing flow and execution contents in FIG. 24, and FIG. 26 is a detailed processing flow chart of an inquiry processing for an order mainly performed by the application server 4. FIG. 32 shows the application / response from the response from the dealer.
FIG. 34 is a detailed flowchart of the answer process performed by the server 4, and FIG.
FIG. 7 is a detailed flowchart of a response process performed by the application server 4 for an input from the site owner.
In FIG. 25, the reference numerals 431 and the like assigned to the respective units have the same reference numerals in FIGS.

FIG. 27 is a diagram showing an example of an inquiry negotiation input screen 221 for inputting an inquiry first in S801 of FIG. When a user registered in the member database 58 inputs his / her name and postal code, the application server 4 displays past order history and the like by searching in S804 and S805. FIG. 28 shows a case where the user “TARO” opens the negotiation input screen 221 as a specific example. FIG. 29 shows the order “ORD”
This screen is opened again after an inquiry of “ER0001” is made, an answer notification mail is received from the site, and then the screen is opened again. FIG. 30 is a diagram showing an example of data in the database updated by these series of exchanges.

FIG. 31 is a diagram showing a flow of another inquiry negotiation process. That is, a service can be requested, technical information such as version upgrade of a product, maintenance information related to a failure, and the like can be inquired. In FIG. 32, in response to the call from the application server 4, the dealer opens the dealer answer screen 231 in FIG. 33, inputs necessary items in the “input” column, and clicks “execute answer”. In response to this, the inquiry / negotiation processing unit 43 of the application server 4 sends a response notification mail to the user who made the inquiry in S855 and the site owner, and updates the database. FIG. 34 shows the flow of the input processing operation of the site owner and the processing performed by the inquiry / negotiation processing unit 43 for the input. In S861, the site owner opens the site owner answer screen 241 in FIG. 35, inputs necessary items in the "input" column, and clicks "execute answer" in S867. In response to this, the inquiry / negotiation processing unit 43 proceeds to S868.
Sends a reply notification mail to the user and the site owner and updates the database at the same time.

[0025]

As described above, according to the present invention, since the store database and the order processing section are provided, the store is linked to the maker, and the store can provide services.
Maintenance and consumables can be provided to the user, and the user can obtain detailed information of the product.

[Brief description of the drawings]

FIG. 1 is a diagram showing a system configuration of the present invention.

FIG. 2 is a configuration diagram of an ordering system according to the first embodiment of the present invention.

FIG. 3 is a diagram showing a database according to the first embodiment.

FIG. 4 is a diagram showing a database according to the first embodiment.

FIG. 5 is a diagram showing a database according to the first embodiment.

FIG. 6 is a diagram showing a flow of processing and execution contents in FIG. 2;

FIG. 7 is a flowchart of a detailed process mainly on a server according to the first embodiment;

8 is a diagram showing an example of an order information input screen in FIG.

FIG. 9 is a diagram showing a specific example of data storage in a database.

FIG. 10 is a diagram showing a specific example of data storage in a database.

FIG. 11 is a diagram showing a specific example of data storage in a database.

FIG. 12 is a diagram showing a specific example of data storage in a database.

FIG. 13 is a diagram showing a specific example of data storage in a database.

FIG. 14 is a diagram showing a specific example of data storage in a database.

FIG. 15 is a diagram showing a specific example of data storage in a database.

FIG. 16 is a diagram showing a specific example of data storage in a database.

FIG. 17 is a diagram showing a specific example of data storage in a database.

FIG. 18 is a diagram showing a specific example of data storage in a database.

FIG. 19 is a configuration diagram of a store registration system according to Embodiment 2 of the present invention.

20 is a diagram showing a flow of processing and execution contents in FIG. 19;

FIG. 21 is a flowchart of detailed processing centered on a server in the second embodiment.

FIG. 22 is a diagram showing an example of a store membership application input screen and an information change input screen in FIG. 21.

FIG. 23 is a diagram showing an example of a store approval input screen in FIG. 21.

FIG. 24 is a diagram showing a query / inquiry according to the third embodiment of the present invention;
It is a block diagram of a negotiation system.

FIG. 25 is a diagram showing a flow of processing and execution contents in FIG. 24;

FIG. 26 is a flowchart of a detailed process centering on a server according to the third embodiment;

FIG. 27 is a diagram showing an example of an inquiry negotiation input screen in FIG. 26.

FIG. 28 is a diagram illustrating an example of an inquiry negotiation input screen in FIG. 26;

FIG. 29 is a diagram showing an example of an inquiry negotiation input screen in FIG. 26;

FIG. 30 is a diagram showing a specific example of data storage in a database.

FIG. 31 is a flowchart of detailed processing centered on a server in the third embodiment.

FIG. 32 is a flowchart of detailed processing centered on a server in the third embodiment.

FIG. 33 is a diagram showing an example of a store response screen in FIG. 32;

FIG. 34 is a flowchart of detailed processing centered on a server according to the third embodiment.

FIG. 35 is a diagram showing an example of a store response screen in FIG. 34;

[Explanation of symbols]

1 retail client terminal, 2 user client terminal, 3 site owner client terminal, 4 application server, 5 database server,
41 store registration processing unit, 42 order processing unit, 43 inquiry / negotiation processing unit, 51 store database, 52
Dealer area database, 53 dealer service level database, 54 product database, 55
Service database, 57 query database, 58 user database.

 ──────────────────────────────────────────────────続 き Continuing on the front page (72) Inventor Kazushi Sasaki 2-3-2 Marunouchi, Chiyoda-ku, Tokyo Mitsui Electric Corporation (72) Inventor Tadashi Himuro 2-3-2 Marunouchi, Chiyoda-ku, Tokyo (72) Inventor Ryoichi Hirose 2-3-2 Marunouchi, Chiyoda-ku, Tokyo Mitsui Electric Co., Ltd. (72) Katsuharu Tanaka 2-3-2 Marunouchi, Chiyoda-ku, Tokyo F term (reference) in Denki Co., Ltd. 5B075 ND20 PP03 PQ02

Claims (7)

[Claims] 1. A server comprising a store database including postal code or address information and a server. When an order is received from a user via a network or a network, the server refers to the store database to the user. A system via a store association EC, comprising an order processing unit for presenting a desired store and confirming order data when a user confirms an order. 2. An order processing means comprising a store service level database, and when a service is also ordered from a user, the order processing means refers to the store service level database to present a desired store. The system according to claim 1, wherein the system is a store association EC. 3. A server registration processing unit for accepting a service registration application from a store and temporarily registering the service in a store database, and when the server meets a standard predetermined by a site owner, registers the store in the store database. The system according to claim 1, further comprising: a store association EC. 4. An inquiry database for storing past history and technical information, wherein the server comprises an inquiry / negotiation processing unit for accessing the inquiry database based on an inquiry from an ordering user. The system via a store association EC according to claim 1. 5. The inquiry database also stores purchase and sales information, and the inquiry and negotiation processing unit accesses the purchase and sales information from a store and a user. The system via the store association EC described. 6. The store association according to claim 1, further comprising a user database, wherein the server receives the additional input of the user, refers to the user database, and transmits the privilege. System via EC. 7. The server according to claim 1, wherein the server confirms the settlement of the order of the user, arranges the delivery of the ordered product, and sends the user information to the carrier at the same time. A system via a store association EC.