JP2003323481A - Service history provision method - Google Patents

Abstract

(57) [Summary] [Problem] To provide a service history providing method capable of managing a repair history of a vehicle and providing information when the vehicle is sold as a used vehicle. SOLUTION: A vehicle 2 performs a failure diagnosis of a vehicle and calculates a component life based on information obtained from a sensor or a control unit mounted on the vehicle, and performs repair work such as inspection, replacement, replenishment, and replenishment of a repair product. When the need arises,
The repair request is transmitted to the information center 1 together with the vehicle number of the vehicle. The information center 1 that has received the repair request notifies the terminal of the dealer 4 that can provide repair work to the vehicle, and the dealer 4
Between the user and the user, and the store 4 selected by the user
Notify the contract information. When the user comes to the store 4, the store 4 performs repair work according to the contract information,
The result of the work performed on the vehicle 2 is registered in the information center 1 as a work history regarding the vehicle 2. At dealer 4,
At a later time when necessary, the work history of the specified vehicle 2 can be browsed.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a service history providing method of a service management system used for vehicle repair work, sales of vehicle parts, and vehicle repair history management.

[0002]

2. Description of the Related Art Conventionally, for example, Japanese Patent Laid-Open No. 2000-20745.
Like the system described in Japanese Patent Publication No. 2, the information on the history of repairs performed on vehicles and the purchase history of car supplies is registered in the information center from terminals provided at gas stations, automobile mechanics, car supplies stores, etc. When a used car purchaser or the like buys or sells a vehicle, it acquires and confirms the past history information of the vehicle from the information center,
What determines the assessed value of the vehicle is disclosed. In this system, from each terminal, together with the personal information of the administrator of the vehicle that wants to sell the vehicle, the vehicle name and displacement of the vehicle,
In addition to the grade, year, color, etc., information such as repair history and desired place for sale is registered in the information center, and the information center associates this information with the vehicle purchase information of the used car purchaser, so that It mediates the buying and selling of vehicles with second-hand car buyers.

[0003]

However, in the above-mentioned system, since the vehicle information or the information center is registered only when the vehicle manager desires to sell the information, the registered vehicle information is not available. , There was a problem that only the state at the time of registration was displayed. That is, at the time when the vehicle manager wants to sell, even if the vehicle is registered with the repair history from the automobile mechanic, there is no way to check how the vehicle has been used in the past, In some cases, it may be hidden that a larger-scale repair has been done in the past.Therefore, from the side of purchasing a vehicle, when purchasing a registered vehicle, sufficient consideration should be given. There was a problem that it was necessary. In addition, since only the information of vehicles that the manager wishes to sell is registered in the information center, there is a limit to the types and number of vehicles that can be managed at the information center, and there is a problem that it cannot always meet the demand for vehicles. It was

The present invention has been made in view of the above problems, and a service history providing method of a service management system capable of managing a repair history of a vehicle and providing information when the vehicle is sold as a used vehicle. The purpose is to provide.

[0005]

In order to solve the above problems, a service history providing method according to the invention of claim 1 determines the state of a repaired product mounted on a vehicle (for example, vehicle 2 of the embodiment). A determination device (for example, vehicle-mounted sensors 24, vehicle-mounted control unit 25, failure diagnosis unit 201, component life calculation unit 202 of the embodiment) and an information center that manages the determination information output by the determination device (for example, And an information center 1) of the form 1) and a store (for example, the store 4 of the embodiment or the wholesale department of the parts factory 3) that manages the repair work of the vehicle and the vehicle, By connecting the dealer and the information center through a communication network (for example, the communication network 5 of the embodiment),
The dealer can register the repair work content of the repair product in the information center, and can obtain information including the determination information and the repair work content from the information center as history information about the vehicle. The center is a service history providing method of a service management system that manages repair work contents registered from the dealer as history information about the vehicle, and transmits the determination information to the dealer or the information center. The processing (for example, step S2 or step S7 or step S31 of the embodiment) and the service condition regarding the dealer transmitted from the information center in response to the transmission of the determination information are displayed to the manager of the vehicle. Service condition selection processing for selecting a desired service condition (for example, step S15 to step of the embodiment) 16 or step S38~ step S39) and service condition notification processing (e.g. the embodiment of step S17 of transmitting the service condition selected by the administrator to the information center, step S4
2) and a service confirmation process of receiving and displaying confirmation information for the selected service condition from the store or the information center (for example, step S of the embodiment).
24, or step S48).

Thus, when a vehicle needs a repair work, the vehicle sends a repair request for the repair work to the information center and registers with the information center the contents of the repair work performed. Ask the information center for mediation. Then, since a plurality of service conditions for each store are transmitted from the information center, the vehicle manager selects a store that provides the desired service condition and notifies the information center from the vehicle. Next, since the information center sends confirmation information of the dealer mediated by the information center, the administrator inputs a response to the confirmation information to make the final confirmation of the contract, and the repair work based on the service conditions is performed by the dealer. Let it take effect. Therefore, all the information related to the repair work selected by the vehicle manager and carried out on the vehicle will be collected at the information center, and if necessary, the dealer will obtain the history information of the repair work managed at the information center. Can be obtained.

A service history providing method according to a second aspect of the present invention is a determination device (for example, vehicle-mounted sensor 24 according to the embodiment, which is mounted on a vehicle (for example, the vehicle 2 according to the embodiment) for determining the state of a repaired article. Vehicle-mounted control units 25, failure diagnosis unit 201, component life calculation unit 202), an information center (for example, the information center 1 of the embodiment) that manages the determination information output by the determination device, and the inventory of the repaired product. And a shop that manages the repair work of the vehicle (for example, the shop 4 of the embodiment and the wholesale department of the parts factory 3), and the vehicle, the shop, and the information center through a communication network (for example, By connecting through the communication network 5) of the embodiment, the dealer registers the repair work content of the repaired product in the information center, and from the information center, the determination information and the repair information. Information including work content can be acquired as history information about the vehicle, and the information center is a service history providing method of a service management system that manages repair work content registered from the dealer as history information about the vehicle. Then, the sales that receives the determination information and the identification information of the vehicle from the vehicle and selects the dealer who can provide the repair work based on the determination information to the administrator of the vehicle corresponding to the identification information. Store selection processing (for example, step S8 of the embodiment) and service information provision processing for transmitting a vehicle repair request to the selected dealer (for example, step S8 of the embodiment).
9 or step S33) and a service condition relay process of receiving the service condition of each store transmitted from the store in response to the transmission of the repair request and transmitting the service condition to the manager (for example, the embodiment). Step S12 to step S13, or step S34, step S38)
And a service mediation process (for example, step S18 or step S43 of the embodiment) that transmits contract information for the repair work to the store that matches the service condition selected by the administrator, and the contract. A service history storing process (for example, step S63 to step S64 of the embodiment) that receives a work result for the repair work from the store that has received the information and stores the work result as history information regarding the vehicle.
A service history providing process (for example, steps S66 to S68 of the embodiment) for providing history information about the designated vehicle in response to a request from the dealer is included.

Thus, when the information center requests the repair work together with the identification information from the vehicle, the information center can provide the vehicle repair work to the manager based on the information of the manager of the vehicle corresponding to the identification information. , And select a dealer to register the repair work contents of the vehicle repair product in the information center. And
Notify the selected store of the repair request information, and let the store present the service conditions. The information center notifies the vehicle service manager of the service conditions presented, and when the manager selects the desired service condition, the contract information is sent to the store which has presented the service condition selected by the manager. And mediates the contract between the manager and the dealer. Therefore, all repair work selected by the vehicle manager and carried out on the vehicle is managed by the information center, so that the history information can be provided to the dealer if necessary.

A service history providing method according to a third aspect of the present invention is a determination device (for example, vehicle-mounted sensor 24 according to the embodiment, which is mounted on a vehicle (for example, the vehicle 2 according to the embodiment) for determining the state of a repaired article. Vehicle-mounted control units 25, failure diagnosis unit 201, component life calculation unit 202), an information center (for example, the information center 1 of the embodiment) that manages the determination information output by the determination device, and the inventory of the repaired product. And a shop that manages the repair work of the vehicle (for example, the shop 4 of the embodiment and the wholesale department of the parts factory 3), and the vehicle, the shop, and the information center through a communication network (for example, By connecting through the communication network 5) of the embodiment, the dealer registers the repair work content of the repaired product in the information center, and from the information center, the determination information and the repair information. Information including work content can be acquired as history information about the vehicle, and the information center is a service history providing method of a service management system that manages repair work content registered from the dealer as history information about the vehicle. Therefore, a work result input process for inputting a work result for the repair work performed on the vehicle based on the contract information received from the information center and storing the work result as history information about the vehicle (for example, execution Step S62) in the form of
A service history registration process of registering the work result stored as history information about the vehicle in the information center (for example, step S63 of the embodiment) and transmitting identification information of a desired vehicle to the information center, A service history acquisition process (for example, steps S66 and S68 of the embodiment) for acquiring history information about the vehicle is included.

Thus, the dealer, after carrying out the repair work instructed by the contract information from the information center on the vehicle, causes the worker to input the work result of this repair work and stores it as history information about the vehicle. At the same time, by registering this information in the information center, the work results regarding the vehicle are centralized in the information center and managed as history information,
If necessary, it is possible to obtain history information of the vehicle, which is obtained by integrating all information of a plurality of dealers, and use the history information for vehicle assessment and resale.

A service history providing method according to a fourth aspect of the present invention is the service history providing method according to any one of the first to third aspects, wherein the dealer has the determination information of the vehicle and the repair work. In addition to the content, at least the repair result of the vehicle can be registered in the information center, and information including the determination information, the repair work content, and the repair result can be acquired from the information center as history information about the vehicle. Is characterized by. As a result, the information center can comprehensively manage the vehicle by acquiring at least the vehicle repair result in addition to the vehicle determination information and the repair work content from the dealer, and the dealer can manage the vehicle comprehensively. The history information of can be acquired.

[0012]

BEST MODE FOR CARRYING OUT THE INVENTION An embodiment of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing the configuration of an embodiment of the present invention. As shown in FIG. 1, the service management system of the present embodiment includes an information center 1, a vehicle 2, a parts factory 3 having a client terminal, and a store 4 also having a client terminal. It is a system for efficiently performing the repair work of the vehicle 2 and the sale of vehicle parts by connecting with each other. The information center 1 of the service management system of this embodiment is a vehicle 2
It is an information management center that performs processing such as management of vehicle repair work schedules, demand forecasts of repair work parts, and sales support of vehicle parts based on the information transmitted from the vehicle. The information center 1 has a server function and transmits information via the communication network 5.

The vehicle 2 acquires the state of the vehicle from various sensors and various control units mounted on the vehicle 2, and displays the failure diagnosis result and the component life monitoring result in the vehicle number (vehicle number or registration number, or a vehicle assigned separately). A control unit and a communication device for notifying the information center 1 via the communication network 5 together with a number such as an ID for identifying a vehicle), and an input operation unit and a display unit for controlling and displaying the information. It is a thing. The vehicle body number is used when the vehicle 2 is manufactured.
And the control unit of the vehicle 2. The parts factory 3 manufactures vehicle parts and consumables, as well as repair parts including optional parts and the like that are selected by a user who is a manager (vehicle owner or user) of the vehicle 2 and attached to the vehicle. It is a factory, and is provided with a client terminal capable of transmitting and receiving information to and from the information center 1, the vehicle 2, and the store 4 via the communication network 5.

The sales shop 4 is a shop that sells and repairs the vehicle 2, and also sells vehicle parts.
Similarly, a client terminal capable of transmitting / receiving information to / from the information center 1, the vehicle 2, and the parts factory 3 via the communication network 5 is provided. The communication network 5 is a communication network for connecting the above-described information center 1, vehicle 2, parts factory 3, and dealer 4, and for example, WAP (Wireless Application).
wireless communication by communication protocol, etc., WWW (World Wi
de Web) Internet or PSTN
(Public Switch Telephone Network) and ISDN (Int
egrated Services Digital Network), ADSL (Asym
Information is transmitted and received by wire communication via a public line network such as metric digital subscriber line).

Further, the information center 1, the vehicle 2, the parts factory 3 having a client terminal, and the store 4 also having a client terminal are connected by a communication network 5 to a POS system (point of sale scanning). : Point-of-sale information management system). Further, it is assumed that there are a plurality of vehicles 2, parts factories 3, and shops 4. In addition to the case where the information provided from the information center 1 to the user is transmitted to the vehicle 2 and displayed on the display unit of the vehicle 2,
The data may be transmitted to a terminal that can be connected to the communication network 5 owned by the user 6, such as a mobile phone owned by the user, a mobile information terminal, or a computer terminal installed at home. Also, the vehicle 2
The information notified to the information center 1 from the information center 1 that informs the information center 1 of the intention of the user of the vehicle 2 is:
It may be transmitted from a terminal that can connect to the communication network 5 owned by the user 6.

Next, the operation of the service management system of this embodiment will be briefly described with reference to FIG. First, the vehicle 2 performs vehicle failure diagnosis and component life calculation based on information that can be acquired from sensors and control units mounted on the vehicle, and periodically notifies the information center 1 of the result ((1) failure diagnosis). , Notification of parts life). Information center 1
Makes a demand forecast of a component based on a vehicle failure diagnosis and a component life calculation result, and discloses this to the terminal of the component factory 3 ((2) Component demand forecast disclosure).

In addition, the information center 1 may notify the time of exchanging parts in some cases and also inform the vehicle 2 (user 6) of sales information of recommended parts ((3) time of exchanging parts, Notification of sales information). The vehicle 2 (user 6) receives from the information center 1 a notification of the replacement time of the vehicle parts and equipment, and also the repair parts including consumables such as engine oil, and the inspection, replacement, and replenishment of the repair parts. When the need for repair work such as replenishment occurs in the vehicle, a repair request is transmitted to the information center 1 together with the vehicle number of the vehicle 2 ((4) repair request).

Upon receiving the repair request, the information center 1 notifies the terminal of the dealer 4 that can provide the repair work to the vehicle that has transmitted the repair request, and sends the service condition ((5) Repair request). notification). If necessary, the distributor 4 orders the parts to the parts factory 3 ((6) Parts order) and makes the parts factory 3 reply the delivery date ((7) Delivery date answer). Store 4
Transmits the service condition to the information center 1 based on this. Next, the information center 1 that has received the service condition notifies the vehicle 2 (user 6) of the service condition ((8) Service condition notification). The user selects the terms of service,
Notify the information center 1 ((9) Service condition selection).
In the information center 1, the store 4 selected by the service condition
Notify the contract information to ((10) Notification of contract information).

The user visits the store 4 according to the selected service condition ((11) visit). At the dealer 4, the repair work according to the service conditions presented above is performed ((12) repair work execution), and the work result including the repair content performed on the vehicle 2 is used as the work history regarding the repair work of the vehicle 2. Register in the information center 1 ((13) Work history registration). The dealer 4 can browse all work histories including the work results regarding the designated vehicle 2 when necessary later ((14) Work history browsing). In the information center 1, the work results registered by the plurality of stores 4 are managed as a work history for each vehicle 2.

Next, the configuration of the information center 1 used in this embodiment will be described with reference to the drawings. Figure 2
As shown in FIG. 1, the information center 1 includes a control unit 11, a communication unit 12, a customer database 13, a parts management database 14, a store database 15, and a service record database 16. The control unit 11
By executing a service management program in a computer system equipped with a CPU (central processing unit) to control the operation of the entire information center 1 and acquiring the status from the vehicle 2 and analyzing this, the user 6 and parts can be analyzed. Providing appropriate information and instructions to the factory 3 and then to the store 4,
Controls the operation of the entire service management system. The communication unit 12 includes the information center 1 and the vehicle 2 via the communication network 5.
It may be either a wired communication unit or a wireless communication unit as long as it is a communication device for exchanging information with the parts factory 3 and the dealer 4, and can be connected to the communication network 5.

The customer database 13 is a database for storing information about the user, which is obtained at the time of selling vehicles or parts by the POS system, or obtained by a questionnaire to the user. Here, the contents stored in the customer database 13 are the user information and the vehicle 2
Information may be associated with each other on a one-to-one basis, but since the owner of the vehicle 2 and the user may be different, for example, the vehicle name, model, year, registration number, body number of the vehicle In addition to the names, addresses, telephone numbers, and ages of multiple users (owners, users, etc.), the shops that are often used for the shop where the purchase was made, repair history of repair work, vehicle ID, etc. It is preferable to store the history of parts purchased in the past, and also the user's hobbies and preferences for each user. Further, when the information of a plurality of users is stored, it may be possible to specify which user's information has priority.

In the parts management database 14, the parts names of the constituent parts for each model of the vehicle, the repaired parts including consumable parts such as engine oil and the part numbers thereof, and the part names of the optional parts are included. And its part number and the like are stored. In the store database 15, the name and location of the store (address or position coordinates (position information) represented by longitude and latitude, etc.), contact information, range of serviceable area (similar to the address, location It is assumed that the range according to the coordinates) is stored for each store.
The service history database 16 is a database for storing and managing, for each vehicle 2, a work history of the vehicle 2, such as service content and repair work performed at the store, and further repair content of the vehicle 2.

In addition, the control unit 11 particularly checks the result of the calculation of the component life included in the vehicle determination information acquired from the vehicle 2 and the history of the components previously purchased by the user stored in the customer database 13. Accordingly, the component demand forecasting unit 101 for forecasting the demand for each component is provided based on the statistics of all the vehicles (all vehicles managed by the information center 1) registered in the customer database 13. Further, from the address of the user of the vehicle 2 obtained by searching the customer database 13 based on the vehicle number included in the repair request acquired from the vehicle 2 or the position information of the vehicle 2 included in the repair request, the address or A store selecting unit 102 for selecting a store 4 whose service range is position information, and a service information providing unit 103 for transmitting a repair request including replacement parts of the vehicle 2 and user information to the selected store. Have.

Further, the service condition relay section 104 for relaying the service condition transmitted from the dealer 4 to the vehicle 2 or the user 6 in response to the repair request, and the information on the service condition selected by the user are stored in the vehicle 2 or the user. Received from 6,
The service intermediary processing unit 105 that transmits contract information for the repair work to the dealer 4 that matches the service condition selected by the user, the vehicle determination information acquired from the vehicle 2, and the dealer 4 are registered. A purchase service history management unit 106 that manages the work result of the repair work including the repair of the vehicle 2 selected by the user of the vehicle 2 and executed at the dealer 4 as a work history relating to the vehicle 2 in association with the vehicle number. Have.

Further, the control section 11 is connected to an input operation section and a display section (not shown). The details of the operation of the control unit 11 will be described later. Further, the customer database 13, the parts management database 14, the dealer database 15, and the service performance database 16 are a nonvolatile memory such as a hard disk device, a magneto-optical disk device, a flash memory, or a RAM (Random Access Memor).
It shall be composed of a volatile memory such as y) or a computer readable and writable recording medium using a combination of these. Further, if the medium itself is renewed when the stored contents are updated, a read-only recording medium such as a CD-ROM can be used.

Further, the component demand forecasting unit 101, the store selecting unit 102, the service information providing unit 103, the service condition relaying unit 104, the service mediation processing unit 105, and the purchase service history managing unit 106 are a memory and a CPU (central processing unit). Device), which realizes the function by loading and executing a program for realizing the function of each unit in the memory, or is realized by dedicated hardware. It may be one.

Next, the structure of the vehicle 2 used in the present embodiment will be described with reference to the drawings. As shown in FIG. 3, the vehicle 2 includes a control unit 21 and a communication antenna 22.
A communication unit 23, a vehicle-mounted sensor 24, a vehicle-mounted control unit 25, and an in-vehicle LAN (Local Area).
Network) 26, an input operation unit 27, and a display unit 28. The control unit 21 executes a vehicle state management program in a computer system including a CPU (central processing unit), and acquires the state of the vehicle 2 from vehicle-mounted sensors 24 and vehicle-mounted control units 25 mounted on the vehicle 2. Then, the vehicle judgment information such as the failure diagnosis result and the component life monitoring result is managed. It also controls communication for notifying the information center 1 of vehicle determination information. Note that the vehicle body number, registration number, vehicle ID, and the like of the vehicle are registered in the control unit 21 when these are given to the vehicle.

The communication antenna 22 is for transmitting the vehicle judgment information and the repair request to the information center 1, and is a radio for transmitting the vehicle judgment information and the repair request managed by the control section 21 on radio waves. It is connected to the communication unit 23 for communication. The vehicle-mounted sensors 24 include a vehicle speed sensor, a so-called G sensor, a brake switch that detects a brake operation, a steering sensor that detects a steering amount of steering,
A yaw rate sensor for detecting a yaw rate, a shift position sensor for detecting a shift position, a throttle opening sensor for detecting an opening of a throttle valve, an engine speed sensor for detecting an engine speed, an engine oil and an AT.
It includes sensors such as oil temperature sensors for detecting the temperature of F (Automatic Transmission Fluid) oil, and meters such as an integrated odometer. Further, it includes means for acquiring the control state of the own vehicle by the driver based on the state of a switch operated by the driver, such as a blinker (direction indicator switch), headlight, and wiper switch.

The vehicle-mounted control unit 25 includes a fuel injection control system for the engine, a four-wheel anti-lock brake system for controlling the braking of the vehicle, a traction control system for controlling the driving of the vehicle, and the transmission of the driving force. In order to control a position information presentation device called a navigation system using various ECUs (Electronic Control Units) and GPS (Global Positioning System) for automatic transmissions that control the vehicle, meters, door locks, etc., It includes a control unit that is arranged in each part and is used for controlling the traveling of the vehicle and controlling the operation and display. The control unit 2
1, a vehicle-mounted sensor 24, and a vehicle-mounted control unit 25, a CAN (Cont.
roller area network), etc., enabling bidirectional information transmission and reception.

Further, a control unit 21 mounted on the vehicle 2,
The communication antenna 22 and the communication unit 23 may function as a part of the position information presenting device referred to as the navigation system described above. In this case, the position information and the like of the dealer included in the service condition are specific. It can be displayed as information on various maps. Further, it becomes possible to obtain the average fuel consumption and the like in addition to the accumulated traveling distance as in the case of the accumulated traveling distance meter of the vehicle. The communication antenna 22 and the communication unit 23 are replaced by the interface unit 2
9 and the mobile phone 30 may realize the function.

Further, the control unit 21 includes a control unit 2 by the user.
1, an input operation unit 27 including a keypad, buttons, pointing devices, etc. prepared for operating 1, the state of the vehicle 2 acquired from the vehicle-mounted sensors 24 and the vehicle-mounted control unit 25, or a failure diagnosis result or It is connected to a display unit 28 for displaying the result of monitoring the service life of parts and for displaying the information received from the information center 1. The display unit 28 has a meter-integrated display integrated with voice output means for displaying sounds and voices and meters for the vehicle for displaying images and character information, a NAVIDisplay for installation on the console of the vehicle, and Includes a HUD (Head Up Display) that displays information at a position that does not obstruct the driver's front view of the front window.

In addition, the control unit 21, in particular, performs a failure diagnosis of the vehicle 2 based on the state of the vehicle 2 acquired from the vehicle-mounted sensors 24 and the vehicle-mounted control unit 25, and the component life. Of the component life calculation unit 202 that monitors the above and calculates the replacement time, and transmits the results of the failure diagnosis unit 201 and the component life calculation unit 202 at predetermined time intervals to the information center 1 as vehicle determination information. And a section 203. In addition, a repair request transmission unit 204 that transmits a vehicle repair request to the information center 1 when a need for repair work occurs, and a plurality of service conditions including a store name and service content received from the information center 1 are displayed. And a service condition selection unit 205 that allows the user to select a desired service condition. Further, the service condition notification unit 206 for notifying the information center 1 of the service condition selected by the user, and the confirmation of the reservation date and the service content transmitted from the information center 1 or the store 4 for the service condition selected by the user. The service confirmation processing unit 207 displays information on the display unit 28 and allows the user to input a response to the confirmation information.

Here, the component life calculated by the component life calculation unit 202 is, for example, engine oil calculated on the basis of the integrated engine speed obtained from the engine speed sensor, the oil temperature obtained from the oil temperature sensor, and the like. Deterioration parameters, tire wear parameters calculated based on the accumulated results of acceleration / deceleration obtained from the mileage and acceleration sensor obtained from the total odometer and navigation system, and the wiper switch control status (ON / OFF) The wiper deterioration parameter calculated based on the accumulated use time obtained from the above, the elapsed time after replacement of the wiper, and the like. Further, the above-described failure diagnosis and component life calculation may be performed by the control unit side included in the vehicle-mounted control unit 25. The details of the operation of the control unit 21 will be described later.

Further, the failure diagnosis unit 201, the parts life calculation unit 202, the vehicle information transmission unit 203, and the repair request transmission unit 20.
4, service condition selection unit 205, service condition notification unit 2
06 and the service confirmation processing unit 207 are configured by a memory and a CPU (central processing unit), and realize the function by loading and executing a program for realizing the function of each unit described above in the memory. It may be provided or may be realized by dedicated hardware.

Next, with reference to the drawings, the configuration of the client terminal provided in the store 4 used in the present embodiment will be described. FIG. 9 is a block diagram showing the configuration of a store terminal 41 provided in the store 4 as a client terminal. The store terminal 41 is a communication unit 40.
1, a parts database 402, and a parts management unit 403
A service condition database 404, a service condition transmission unit 405, a work database 406, a work management unit 407, a service confirmation information transmission unit 408, a service implementation content registration unit 409, and a vehicle information search unit 410. ing. The communication unit 401 is a communication device for the store terminal 41 to exchange information with the information center 1, the vehicle 2, or the parts factory 3 via the communication network 5, and if it can be connected to the communication network 5, It may be either a wired communication unit or a wireless communication unit.

The parts database 402 stores the stock status of parts handled by the dealer 4. Parts management unit 403
Manages the inventory of parts by referring to the parts database 402 such as ordering processing to the parts factory 3 and delivery date management. The service condition database 404 is a database in which the store 4 stores information such as service contents of parts replacement of its own store, recommended products, and information on campaigns and the like, and the contents are registered by a clerk of the store 4. . The service condition transmission unit 405 receives a repair request for the vehicle 2 from the information center 1, acquires the service contents of the own shop's parts replacement, recommended products, and information about campaigns and the like from the service condition database 404, and will be described later. Work database 40
The reservation status of the repair work is acquired from 6, and the service conditions of the store 4 including these are transmitted to the information center 1. The work database 406 is a database for storing work results including a schedule of repair work and scheduled work contents received from the information center 1, and repair contents of the vehicle 2.

The work management unit 407 stores and manages the reservation date and work contents of the repair work received from the information center 1 in the work database 406 and manages the work result including repair contents performed on the vehicle 2. Database 40
Store in 6 and manage. Service confirmation information transmission unit 408
Receives the contract information for the repair work from the information center 1, and the confirmation information for the service condition transmitted to the information center 1 by the service condition transmitting unit 405 is sent to the information center 1.
Send to. The service implementation content registration unit 409 refers to the work database 406 and registers the work result including repair work and repair work performed on the vehicle 2 in the information center 1 together with the vehicle number of the vehicle 2. Vehicle information search unit 4
Reference numeral 10 retrieves a work history of the vehicle 2 including repair work and repair work performed on the vehicle 2 managed in the information center 1 from the information center 1 and displays the work history.

The store terminal 41 is also connected with an input operation section and a display section (not shown). The component database 402, the service condition database 404, and the work database 406 are a nonvolatile memory such as a hard disk device, a magneto-optical disk device, and a flash memory, a volatile memory such as a RAM (Random Access Memory), or these. It shall be composed of a computer readable and writable recording medium by a combination of the above. Further, if the medium itself is renewed when the stored contents are updated, a read-only recording medium such as a CD-ROM can be used.

Furthermore, the parts management unit 403, the service condition transmission unit 405, the work management unit 407, the service confirmation information transmission unit 408, the service implementation content registration unit 409, and the vehicle information retrieval unit 410 are a memory and a CPU (central processing unit). It is also possible to realize the function by loading the program for realizing the function of each unit described above into the memory and executing the program. Alternatively, it may be realized by dedicated hardware. It may be.

Next, the operation and processing procedure of the service management system of this embodiment will be described with reference to the drawings. 4 to 8 are sequence diagrams showing the operation and processing procedure of the service management system according to the present embodiment.
In particular, FIG. 4 and FIG. 5 show a processing procedure for exchanging engine oil and ATF oil as an example of parts and articles that are difficult to be exchanged by the user alone. First, in the vehicle 2, the control unit 21
However, the vehicle-mounted sensors 24 and the vehicle-mounted control units 2
Based on the state of the vehicle 2 acquired from 5, the failure diagnosis unit 2
01 diagnoses the failure of the vehicle 2. Furthermore, the component life calculation unit 202 calculates the replacement time of the component based on the result of monitoring the component life, and continues to monitor the state of the vehicle for failure and inspection (step S1).

The result of the failure diagnosis and the calculation result of the component life obtained by the vehicle 2 itself in step S1 are periodically transmitted to the information center 1 by the vehicle information transmission unit 203 via the communication unit 23 and the communication antenna 22. (Step S2). Further, in the information center 1, the parts demand forecasting unit 101 stores the calculation result of the parts life included in the vehicle determination information acquired from the vehicle 2 and the history of the parts purchased by the user in the past stored in the customer database 13. Demand forecast of parts is performed based on the statistical result (step S
3). The demand forecast result of the parts in the information center 1 is disclosed to the parts factory 3 via the terminal of the parts factory 3 (step S4), and the parts factory 3 plans the production of parts based on the results of the parts demand prediction. Planning and proper inventory management are performed (step S5).

On the other hand, the information center 1 may notify the vehicle 2 of the oil change timing in some cases (step S).
6). In the vehicle 2, the repair request transmission unit 204 indicates the vehicle number of the vehicle 2 to the information center 1 when the oil life replacement time is notified or when the parts life calculation unit 202 determines that the oil replacement time is reached. , A request for oil change (transmission request for vehicle repair) is made (step S7). The store selection unit 102 of the information center 1 that has received the repair request searches the customer database 13 using the vehicle number included in the vehicle repair request acquired from the vehicle 2, and obtains the user address of the vehicle 2 obtained. Alternatively, the dealer 4 whose service range is the position information of the vehicle 2 is extracted from the dealer database 15. Then, the information provision range for the store 4 stored in the store database 15 is determined (step S8).

Then, the service information providing unit 103 sends the address of the user of the vehicle 2 or the position information of the vehicle 2 and the vehicle number to the dealer terminal 41 of the dealer 4 included in the confirmed information providing range. The user request is sent together with the oil change repair request (step S9). In the dealer terminal 41 notified of the repair request together with the user information, the parts management unit 403 searches the parts database 402 to check the stock status of the parts, and if necessary, sends the parts to the parts factory 3 via the communication unit 401. An order is placed (step S10). In the parts factory 3 that received the parts order, the delivery date is calculated according to the production plan of the parts and the management result of the proper inventory in step S5, and the delivery date is answered to the dealer terminal 41 via the terminal (step S11).

In the dealer terminal 41 which has received the delivery date reply from the parts factory 3, the service condition transmission unit 405 acquires the service contents of the parts replacement of the own shop, the recommended products, and the campaign information from the service condition database 404. At the same time, the reservation status of the repair work is acquired from the work database 406, and the dealer including the service contents of the own shop's parts replacement and recommended products, information such as campaigns, the reservation status of the repair work, and the delivery date of the parts. The service conditions of No. 4 are transmitted to the information center 1 via the communication unit 401 (step S12). Here, examples of the service contents of replacement of parts and recommended products include service contents such as required time and cost of oil replacement, information on recommended replacement oil filters, and information on flushing.

Also, the service contents of the parts replacement, the recommended products, the reservation status, and the information about the campaign, etc., which are transmitted in response to the notification of the repair request, are sent to the store terminal 41 of the store 4.
In the information center 1 received from the service condition relay unit 1,
04 relays and notifies the service conditions transmitted from the shop terminal 41 to the vehicle 2 (step S13). When the vehicle 2 receives the service condition notification during driving, the vehicle user who is the driver is notified of the information reception (step S14). Then, the service condition selection unit 205 of the vehicle 2 displays a plurality of service conditions including the store name and service content received from the information center 1 on the display unit 28 (step S15), and prompts the user to select a store to be used. Selection of service conditions is performed (step S1)
6). Next, the service condition notification unit 206 notifies the service condition selected by the user to the information center 1 (step S17).

On the other hand, in the information center 1 which has received the selection result of the service condition, the service mediation processing unit 105 receives the service condition of the used store or the like selected by the user of the vehicle 2 and sells as the used store. The contract information for confirming the reservation and service contents is transmitted to the store terminal 41 of the store 4 (step S18). At the store terminal 41 of the store 4 that has received the contract information, the work management unit 407 operates the work database 4
Register the reservation content and service content in 06 (step S
19). Further, the service mediation processing unit 105 of the information center 1 that has received the selection result of the service condition notifies the store terminal 41 of the store 4 that is not selected to that effect (step S20).

Next, the contract information is stored in the work database 406.
The store terminal 41 registered in step S21 transmits the confirmation information of the reservation date and the service content to the information center 1 via the communication unit 401 (step S21), and the information center 1 further informs the vehicle 2 of the reservation date and the service content. The confirmation information of is relayed (step S22). The vehicle 2 may directly receive the reservation date and the service content confirmation information from the store terminal 41 of the store 4 (step S23). In the vehicle 2 that has received the confirmation information of the reservation date and the service content from the dealer 4 or the information center 1, the service confirmation processing unit 207 displays the display unit 2
8 (step S24) to prompt the user to input a response to the confirmation information.

However, in the information center 1, step S2
In 2, the reservation date and the confirmation information of the service contents are displayed in the vehicle 2.
If there is no response to the confirmation information from the service confirmation processing unit 207 of the vehicle 2 within, for example, three days from the date of transmission to the user, the user of the vehicle 2 is notified to reconfirm the contents (step S25), for example, If there is no response to the confirmation information from the service confirmation processing unit 207 of the vehicle 2 within 6 days, the dealer 4 is instructed to cancel the reservation (step S2).
6).

On the other hand, on the reservation date, the user of the vehicle 2 makes the store 4
When you go out and receive the oil change of the vehicle 2 (step S
61) In the store 4, the worker is made to input the contents of replacement of consumables and other parts, inspection items, repair items, etc. to the store terminal 41 together with the date and time, the mileage of the vehicle 2, etc. The work result is converted into data by 407 and stored in the work database 406 (step S62). Then, the work result stored as data and stored in the work database 406 is registered in the information center 1 by the service implementation content registration unit 409 (step S63). Further, in the information center 1 that has received the dataized work result from the dealer 4, the purchase service history management unit 106 stores the received work result in the service record database 16 as a work history regarding the vehicle 2 (step S64). ).

At a later date, for example, one of the vehicles 2
One of the dealers 4 as a trade-in car for purchasing a new car, etc.
In the case where the vehicle is brought in, the dealer 4 acquires the vehicle number of the vehicle and inputs it to the dealer terminal 41 (step S65). Next, the vehicle information search unit 410 of the dealer terminal 41 transmits the acquired vehicle number to the information center 1 and requests the work history of the vehicle 2 corresponding to the vehicle number (step S66). Further, in the information center 1 in which the vehicle number is transmitted from the dealer terminal 41 and the work history of the vehicle 2 is requested, the purchase service history management unit 106
The service history database 16 is searched for the work history of the vehicle 2 corresponding to the vehicle number (step S67). Then, the work result extracted from the service record database 16 is notified to the shop terminal 41 via the communication unit 12 and displayed by the vehicle information search unit 410 (step S68). The dealer 4 refers to the work history of the vehicle 2 acquired from the information center 1 and assesses the vehicle 2 brought into the dealer 4 as a trade-in vehicle.

Next, with reference to FIGS. 6 to 8, a processing procedure for replacing the wiper will be shown as an example of parts and articles that the user can replace. Also in this example, as in the example shown in FIGS. 4 and 5, the vehicle 2 monitors the vehicle state based on the information acquired from the vehicle-mounted sensors 24 and the vehicle-mounted control units 25, and the information center 1 It is assumed that the parts factory 3 carries out production planning and proper inventory management based on the result of the demand forecast of parts (steps S1 to S5).

In such a situation, the information center 1
In some cases, the vehicle 2 may be notified of the wiper replacement time (step S30). In the vehicle 2, when the wiper replacement time is notified, or when the component life calculation unit 202 determines that the wiper replacement time is reached, the repair request transmission unit 2
04 indicates the vehicle number of the vehicle 2 to the information center 1,
A request for wiper replacement (vehicle repair request transmission) is made (step S31). Upon receiving the repair request, the dealer selection unit 102 of the information center 1 searches the parts management database 14 based on the vehicle number included in the vehicle repair request acquired from the vehicle 2 to identify a compatible part for the vehicle 2. Perform (step S32).

Then, the service information providing unit 103 notifies and accepts the repair request together with the user information to the dealer terminal 41 of the dealer 4 included in the information providing range based on the information of the confirmed compatible parts. Is confirmed (step S
33). In the dealer terminal 41 notified of the repair request together with the user information, the parts management unit 403 causes the parts database 4 to operate.
02 to check the stock status of the parts, and the work management unit 407 searches the work database 406 to check the business schedule (reservation status), and to notify the reservation available date and the reservation available time zone. The information center 1 is notified via the unit 401 (step S34). On the other hand, the service information providing unit 103 of the information center 1 notifies the terminal of the parts factory 3 of the user information and the parts data for repair (step S35). Upon receiving the user information and the part data, the parts factory 3 makes a home delivery plan based on the user's address or position information included in the user information and the stock status of the parts according to the production plan of the parts in step S5 and the management result of the proper stock. Create (step S36). And
The parts factory 3 notifies the information center 1 of the parts deliverable date, payment method, etc. from the terminal (step S37).

In the information center 1 that has acquired the reservable date of the dealer 4 and the parcel delivery date of the parts factory 3, the service condition relay unit 104 causes the reservable date of the dealer 4 and the parts factory 3
The replacement method condition including the parcel delivery possible date of is relayed and notified to the vehicle 2 (step S38). Here, the distributor 4 notifies the information center 1 of the stock status of parts and the schedule of work (reservation status) (step S34), and the parts factory 3 notifies the information center 1 of the parcel delivery date, payment method, and the like. In step S37, the notification may be made periodically (for example, once every morning). In this case, the information center 1 regularly collects information on the dealer 4 and the parts factory 3 so that the information center 1 receives the repair request from the vehicle 2 each time, and the dealer 4 and the parts factory 3 each time. Since it is possible to respond to the replacement method condition without confirming, the time from the repair request to the response can be shortened.

On the other hand, in the vehicle 2, the service condition selection unit 2
05 displays on the display unit 28 the exchange method conditions including the reservation possible date of the dealer 4 and the parcel delivery possible date of the parts factory 3 received from the information center 1, and the user is provided with a full service using the dealer 4. Either the self-service in which the parts are obtained from the parts factory 3 and replaced by oneself is selected (step S39). If the user desires full service, which store 4 should be used,
Is also selected (step S40). Then, the delivery area at the time of self-service and the service area of the dealer 4 are confirmed (step S41), and the service condition notification unit 206 transmits the selection result of the user's exchange method condition to the information center 1. Yes (step S42).

When the user desires full service, in the information center 1 which has received the selection result of the exchange method condition, the service mediation processing unit 105 receives the exchange method condition selected by the user of the vehicle 2 and uses it. The contract information for confirming the reservation and the service content is transmitted to the retailer terminal 41 of the retailer 4, which is the retailer (step S43). At the store terminal 41 of the store 4 that has received the contract information, the work management unit 40
7 registers the reservation content and service content in the work database (step S44). Further, the service mediation processing unit 10 of the information center 1 that receives the selection result of the service condition
5 notifies the store terminal 41 of the store 4 not selected to that effect.

Next, the contract information is transferred to the work database 406.
In the dealer terminal 41 of the dealer 4 registered in, the service confirmation information transmission unit 408 transmits the confirmation information of the reservation date and the service content to the information center 1 (step S45), and
The information center 1 relays the reservation date and the service content confirmation information to the vehicle 2 (step S46). The vehicle 2 is
Confirmation information of the reservation date and service content may be received directly from the store 4 (step S47). In the vehicle 2 that has received the confirmation information of the reservation date and the service content from the store 4 or the information center 1, the service confirmation processing unit 207 displays it on the display unit 28 (step S48), and inputs the response to the confirmation information to the user. Let

Then, the user goes to the store 4 on the reservation day and receives the wiper replacement of the vehicle 2 (step S6).
1). After this, a procedure of registering the work result of the repair work in the dealer 4 in the information center 1 and using the work history for the vehicle 2 as a material for the assessment when the dealer 4 assesses the vehicle 2 at a later date. Is the same as step S62 to step S68 described above, and a description thereof will be omitted here.

When the user desires self-service, in the information center 1 that receives the selection result of the exchange method condition, the service mediation processing unit 105 receives the exchange method condition selected by the user of the vehicle 2 and A home delivery request for replacement parts is transmitted to the factory 3 (step S49). Upon receiving the home delivery request, the parts factory 3 arranges parts shipment (step S50) and executes a billing process by a predetermined method (step S51). Then, the user replaces the sent replacement parts of the vehicle 2 by himself.

On the other hand, in the parts factory 3 that arranges parts shipment to a user who desires self-service and executes billing processing by a predetermined method, the parts factory 3 carries out self-service exchange together with the vehicle number of the vehicle 2 owned by the user. Information of the parts to be processed is converted into a work result, and the converted work result is registered in the information center 1 (step S5).
2). Further, in the information center 1 which has received the work result converted into data from the parts factory 3, the purchase service history management unit 1
06 stores the received work result in the service performance database 16 as a work history regarding the vehicle 2 (step S53). In addition, when the dealer 4 evaluates the vehicle 2 at a later date, the procedure of using the work history of the vehicle 2 as the material for the evaluation is the above-described steps S65 to S6.
Since it is the same as No. 8, the description is omitted here.

In the above operation, the information center 1
The information to be transmitted from the user to the user may not be transmitted to the vehicle 2 but may be transmitted to the terminal owned by the user 6. Further, in the above-described operation, in the case of self-service, it is explained that the parts factory 3 directly receives the home delivery request and the parts factory 3 sends the parts upon receipt of the home delivery request. Since it is a sales department, etc., the function of sending parts is 4
It is considered to be equivalent to the function of. On the contrary, as one form of the sales shop 4, an agent shop is provided between the user who supplies parts to the user and the parts factory 3, and the parts factory 3 receives the home delivery request via the agent shop (sales shop 4). Alternatively, the parts may be shipped via an agent shop (sales shop 4).

Further, in the above-described operation, the dealer selection unit 102 of the information center 1 that has received the repair request extracts the dealer 4 whose service range is the address or position information of the user of the vehicle 2 from the dealer database 15. However,
The item for extracting the dealer 4 is not limited to the address and the position information, but for example, the dealer specializing in the repair work required by the vehicle 2 or the dealer performing the repair work at the cost desired by the user is extracted, Among them, the user may be allowed to select a desired store based on the information that the address and position information are close or the atmosphere in the store is good.

Further, the (vehicle) parts described in this embodiment include repair parts such as parts and equipment of the vehicle 2, optional parts, and consumables, and the repair work includes inspection of the repair parts,
Repair work such as replacement, replenishment, and replenishment shall be included. The term "repair products" as used herein includes not only the above-mentioned consumables and parts but also brake oil, brake pads, transmission oil, various oil filters, various air filters, coolant liquids, and the like.

As described above, in the service management system of this embodiment, in the service for repairing the vehicle 2 or selling the repaired goods, the information center 1 uses the communication network to receive information from the vehicle 2. The information is periodically collected, and appropriate information and instructions are given to the parts factory 3 and the dealer 4 by using this information, and the information of the parts purchased for the vehicle 2 by the user is acquired from the parts factory 3. Alternatively, the work result of the repair work including the repair performed on the vehicle 2 is acquired from the dealer 4. Then, the acquired work result is used for the vehicle 2
When the vehicle 2 is brought into the dealer 4 as a trade-in vehicle for purchasing a new vehicle, the dealer 4 obtains a work history for the vehicle and manages it by managing it as a work history related to It can be used as data for vehicle assessment.

That is, when the repair work of the vehicle 2 is managed by the service history providing method of the service management system of the present embodiment, the work history relating to the repair work can be obtained for each vehicle, so that the dealer 4 can obtain the correct work history. In addition to enabling the assessment of the vehicle, a clear work history enhances the value of the vehicle as a used vehicle and can be used as a promotional material at the time of sale. In addition, regarding the assessed value of the vehicle, both the selling side and the buying side of the vehicle are convinced that the assessed price is not set higher than necessary or cheap, so that the used vehicle inventory is reduced and the liquidity is improved. Can be expected.
In addition, price and quality are dealt with, the reliability of the product is improved, and the brand image can be expected to be improved.

[0066]

As described above, according to the service history providing method of the present invention, the information center manages all history information related to repair work for each vehicle, and provides the history information to a desired store. Since the dealer can obtain the history information of the repair work for each desired vehicle, the value of the vehicle can be properly evaluated at any time. Therefore, by selling the used car as a used car by using the value of the properly evaluated car as an added value, it is possible to improve the sales volume of the used car and improve the total sales power including the new car. The effect that it can be obtained.

[Brief description of drawings]

FIG. 1 is a block diagram showing a configuration of a service management system according to an embodiment of the present invention.

FIG. 2 is a block diagram showing a configuration of an information center of the service management system according to the same embodiment.

FIG. 3 is a block diagram showing a configuration of a vehicle of the service management system of the same embodiment.

FIG. 4 is a sequence diagram showing an operation and a processing procedure of the service management system of the embodiment.

FIG. 5 is a sequence diagram showing an operation and a processing procedure of the service management system of the embodiment.

FIG. 6 is a sequence diagram showing an operation and a processing procedure of the service management system of the embodiment.

FIG. 7 is a sequence diagram showing an operation and a processing procedure of the service management system of the embodiment.

FIG. 8 is a sequence diagram showing an operation and a processing procedure of the service management system of the embodiment.

FIG. 9 is a block diagram showing an example of a configuration of a store terminal used in a store of the service management system of the embodiment.

[Explanation of symbols]

1 Information center 2 vehicles 3 Parts factory (terminal) 4 dealers (terminals) 5 communication network 6 users (terminals) 11 Control unit 12 Communication unit 13 Customer database 14 Parts management database 15 dealer database 16 Service Performance Database 21 Control unit 22 Communication antenna 23 Communication unit 24 Vehicle-mounted sensors (determination device) 25 Vehicle-mounted control units (judgment device) 26 Car LAN 27 Input operation section 28 Display 29 Interface unit 30 mobile phones 41 dealer terminals 101 Parts Demand Forecasting Section 102 Store selection section 103 Service Information Provider 104 Service condition relay unit 105 Service Mediation Processing Unit 106 Purchasing Service History Management Department 201 Failure diagnosis unit (determination device) 202 Parts life calculation unit (determination device) 203 Vehicle information transmitter 204 Repair request transmission unit 205 Service condition selection section 206 Service condition notification section 207 Service confirmation processing unit 401 communication unit 402 Parts database 403 Parts Management Department 404 Service condition database 405 Service condition transmission unit 406 work database 407 Work Management Department 408 Service Confirmation Information Transmission Unit 409 Service implementation details registration section 410 Vehicle information search unit

Claims (4)

[Claims] 1. A determination device mounted on a vehicle for determining the state of a repaired product, an information center for managing determination information output by the determination device, and a sale for managing inventory of the repaired product and repair work of the vehicle. A store, by connecting the vehicle, the store, and the information center by a communication network, the store registers the repair work content of the repair product in the information center, and the information Information including the determination information and the repair work content can be acquired as history information about the vehicle from a center, and the information center manages the repair work content registered from the dealer as history information about the vehicle. A method of providing a service history of a management system, comprising: a transmission process of transmitting the determination information to the store or the information center; A service condition selection process for displaying the service condition regarding the store transmitted from the information center in response to the transmission of the information, and causing the vehicle administrator to select the desired service condition, and the service condition selected by the administrator. A service history notifying process for transmitting the service condition notification process to the information center, and a service confirmation process for receiving and displaying confirmation information for the selected service condition from the store or the information center. How to provide. 2. A judging device which is mounted on a vehicle and judges the state of a repaired product, an information center which manages the judgment information output by the judging device, and a sales which manages the stock of the repaired product and the repair work of the vehicle. A store, by connecting the vehicle, the store, and the information center by a communication network, the store registers the repair work content of the repair product in the information center, and the information Information including the determination information and the repair work content can be acquired as history information about the vehicle from a center, and the information center manages the repair work content registered from the dealer as history information about the vehicle. A method of providing a service history of a management system, wherein the determination information and the identification information of the vehicle are received from the vehicle, and the determination information corresponding to the identification information is received. Dealer selection processing for selecting a dealer capable of providing repair work based on the determination information to a vehicle manager, and providing service information for transmitting a repair request for the vehicle to the selected dealer Processing, a service condition relay process of receiving service conditions of each of the dealers transmitted from the dealer in response to the transmission of the repair request, and transmitting the service conditions to the manager, and a service selected by the manager A service intermediary process of transmitting contract information for the repair work to the store that meets the conditions, and a work result for the repair work from the store that has received the contract information, and the work result Is stored as history information regarding the vehicle, and history information regarding the specified vehicle is provided in response to a request from the store. Service history provides a method which comprises a service history provides a process for. 3. A judging device which is mounted on a vehicle and judges the state of a repair product, an information center which manages judgment information output by the judging device, and a sales which manages the stock of the repair product and the repair work of the vehicle. A store, by connecting the vehicle, the store, and the information center by a communication network, the store registers the repair work content of the repair product in the information center, and the information Information including the determination information and the repair work content can be acquired as history information about the vehicle from a center, and the information center manages the repair work content registered from the dealer as history information about the vehicle. A method of providing a service history of a management system, comprising: performing repair work performed on the vehicle based on contract information received from the information center. Work result input processing for inputting the work result to be input and storing the work result as history information about the vehicle, and service history registration processing for registering the work result stored as history information about the vehicle in the information center And a service history acquisition process for transmitting identification information of a desired vehicle to the information center and acquiring history information about the vehicle. 4. The dealer registers at least the repair result of the vehicle in the information center in addition to the determination information and the repair work content of the vehicle, and from the information center, the determination information and the repair work. The service history providing method according to any one of claims 1 to 3, wherein information including the content and the repair result can be acquired as history information about the vehicle.