JP2009245210A - Service management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a service management system capable of reliably preventing an unauthorized discount processing of a parking ticket, without using a magnetic type parking ticket and a large-scaled system. <P>SOLUTION: The service management system includes a fee adjustment machine 8, including a ticket reading unit 18 for reading discount information of a service ticket 11 distributed at a store; a used discount information list 17 for storing discount information already used; and a discount information determining unit 20 for determining whether the discount information has already been used, by collating the discount information read by the ticket reading unit 18 with the discount information stored in the used discount information list 17. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to a service management system, and more particularly to a service management system that can prevent unauthorized discount processing without using a magnetic use ticket.

In general, in a time-rented parking lot, a parking ticket is issued to a parking lot user. Conventionally, this parking ticket has a magnetic recording surface on one side, and this magnetic recording surface has a predetermined surface. There is a magnetic parking ticket that records the information.
This magnetic parking ticket has been used for a long time because it is difficult to duplicate, has a certain level of resistance to deformation, etc., and it is possible to add discounts to parking fees at parking partner stores. It has been.

However, in recent years, there has been a demand for parking tickets that are less expensive than magnetic parking tickets and are environmentally friendly.
Therefore, for example, write a predetermined information such as entrance time on a parking ticket made of paper media such as thermal paper with a barcode, and also write discount information etc. at a partner store in a barcode. A technique for reading predetermined information and discount information and performing discount processing and paying a parking fee is disclosed (for example, see Patent Document 1).

In addition, when providing a parking fee discount service at the parking lot, the parking reader reads the parking ticket entrance information and transmits the entrance information and store usage information to a separately constructed authentication system. In the fee settlement machine, a technique is disclosed in which the discounted parking fee is settled by referring to the authentication system for the discount contents using the parking ticket entrance information (see, for example, Patent Document 2).
Japanese Patent Laid-Open No. 5-128336 JP 2007-128279 A

  However, in the invention described in Patent Document 1, since the barcode itself is information that has been visualized, fraud has been made such as copying and pasting the barcode of the discount information portion of another legitimate parking ticket. In this case, there is a problem that discount processing is performed based on illegal discount information, and it is possible to issue a car with an illegally cheap parking fee.

  Further, in the invention described in Patent Document 2, since it is necessary to install a card reader for reading parking ticket entrance information and a communication means with an authentication system in all stores, discount service at each store is provided. When the number of users is small, it becomes expensive, and since an authentication system has to be constructed, there is a problem that the entire system becomes large and expensive.

  The present invention has been made in view of the above points, and provides a service management system that can reliably prevent unauthorized discount processing of a use ticket without using a magnetic use ticket or a large-scale system. It is for the purpose.

  In order to achieve the above-mentioned object, the invention according to claim 1 is directed to a reading unit that reads service information distributed in a store used by a user, and used service information that records service information that has already been used. A service information determination unit that determines whether or not the service information is already used by comparing the list with the service information read by the reading unit and the service information stored in the used service information list And a charge settlement machine equipped with the above.

The invention according to claim 2 is the ticket issuing machine according to claim 1, wherein the ticket issuing machine is configured to issue a use ticket in which predetermined information including a ticket issuing number is written to the user and to transmit the ticket issuing number to the fee settlement machine. Provided, the fee settlement machine, a ticketing number list for recording a ticketing number transmitted from the ticket issuing machine,
A ticket determination unit that determines whether or not the use ticket is valid by comparing the ticket issue number of the use ticket read by the reading unit with the ticket issue number stored in the ticket issue number list; And

  According to a third aspect of the present invention, in the first or second aspect, the service information is written on a service ticket distributed at the store.

  According to a fourth aspect of the present invention, in the first or second aspect, the service information is written on a service sticker attached to the use ticket at the store.

  According to a fifth aspect of the present invention, in any one of the first to fourth aspects, the service information is written as a two-dimensional code.

  The invention according to claim 6 is the invention according to any one of claims 1 to 5, wherein the use ticket is a parking ticket used in a parking lot, and the service information provides a parking lot discount service. It is the information of this.

According to the first aspect of the present invention, the service information has already been used by the service information determination unit comparing the service information read by the reading unit with the service information stored in the used service information storage unit. Since it is determined whether or not it is information, for example, it is possible to reliably prevent a service due to unauthorized service information such as when the service information is copied. In addition, since it is not necessary to use a magnetic ticket, the operation cost can be reduced, and the parking system can be operated in consideration of the environment.
In addition, since there is no need to install equipment such as card reader / writers in the store where the service is provided or to install a communication line for connecting to the authentication system, the equipment cost can be kept low, making it cheap and reliable. Service can be realized.

  According to the invention according to claim 2, the ticket issuing number transmitted from the ticket issuing machine is recorded in the ticket issuing number list, and stored in the ticket issuing number list and the ticket issuing number list read by the reading unit of the fee settlement machine. Since the ticket determination unit checks the ticket issue number to determine whether or not the use ticket is valid, unauthorized use by an invalid use ticket can be surely prevented.

  According to the invention of claim 3, since service information is written in the service ticket distributed at the store, the service information determining unit stores the service ticket service information and the service information stored in the used service information storage unit. By collating with the information, it is possible to surely prevent a service based on unauthorized service information.

  According to the invention according to claim 4, since the service information is written in the service sticker attached to the use ticket at the store, the service information determination unit stores the service information in the use ticket and the used service information storage unit. By collating with the service information thus made, it is possible to surely prevent a service based on unauthorized service information.

  According to the fifth aspect of the present invention, the service information is written as a two-dimensional code, so that the service information can be easily obtained by reading this code.

  According to the invention which concerns on Claim 6, since a use ticket is a parking ticket used in a parking lot and the service information is information for performing a discount service for a parking lot, It is possible to receive discount services at affiliated stores.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

  FIG. 1 is a schematic diagram showing a first embodiment when the service management system according to the present invention is applied to a discount management system for parking tickets. As shown in FIG. 1, the discount management system of the present embodiment includes a parking ticket issuing machine 1 installed in the vicinity of an entrance gate machine in a parking lot. The parking ticket issuing machine 1 uses a vehicle detector 2 to When it is detected that the vehicle has approached the entrance of the parking lot, an issuer control unit 4 that issues a parking ticket 3 (see FIG. 2) as a use ticket is provided.

  The parking ticket issuing machine 1 generates a two-dimensional parking ticket code 5 corresponding to entrance information including a code for identifying the parking lot, a ticket issuing number different for each parking ticket 3 and an entrance date and time. The admission information generation unit 6 is provided. The ticket issuing number by the entrance information generating unit 6 is a unique number for each parking ticket 3 that issues a ticket for a vehicle to be stored, and is not assigned the same number. The parking ticket issuing machine 1 includes a parking ticket printing unit 7 that prints the parking ticket code 5 generated by the entrance information generating unit 6 on the parking ticket 3.

  As a two-dimensional code for recording information for machine reading, for example, there is a “QR code” (JISX0510). If a sufficient capacity can be secured for recording the entrance information, pre-payment information, and discount information, another standard two-dimensional code or one-dimensional so-called bar code may be used. Furthermore, by using a character recognition technique, the characters themselves that are visible in an encrypted state may be used for machine reading.

  The parking ticket printing unit 7 can be printed by any method as long as the printing results of the thermal transfer printing, dot printer, ink jet printer, etc. are machine-readable and visible in addition to thermal printing by a thermal head. May be used. Further, in the present embodiment, the two-dimensional parking ticket code 5 is written by the parking ticket printing unit 7, but if the data is writable and visualized by the parking ticket printing unit 7, for example, A one-dimensional barcode or a numeric array may be written.

  Further, the parking ticket issuing machine 1 is provided with a communication unit 10 that notifies the communication unit 9 of the fee settlement machine 8 of the ticket issuing number of the parking ticket 3 generated by the entrance information generating unit 6.

  In addition, a service ticket 11 (see FIG. 3) is distributed in advance to a store affiliated with a parking lot, and this service ticket 11 is for two-dimensional discount corresponding to discount information necessary for discount processing. The code 12 is printed. This discount information includes a parking lot code for identifying individual parking lots, a discount type code indicating a discount type (for example, a 30-minute discount, a 60-minute discount, etc.), and an identification number of the service ticket 11 that is different for each ticket. This discount information is encrypted in advance.

  For example, as shown in FIG. 3, the service ticket 11 may be formed one by one like the parking ticket 3, or as shown in FIG. 4, a plurality of service tickets 11 are placed on a large mount 13. , 11... May be separable. When the plurality of service tickets 11 are formed so as to be separable on the large mount 13 in this way, loss at the store is unlikely to occur and management of the number of sheets delivered to the user becomes easy.

  In addition, a fee settlement machine 8 is installed in the vicinity of the entrance gate machine of the parking lot. When the fee settlement machine 8 detects that the vehicle has approached the exit of the parking lot by the vehicle detector 14, it is parked. A checkout machine control unit 15 is provided that allows the ticket 3 to be inserted. The fee settlement machine 8 includes a ticket issue number list 16 for recording a ticket issue number transmitted from the parking ticket issuing machine 1 and a used discount information list 17 for recording discount information of the inserted service ticket 11.

  The fee settlement machine 8 includes a ticket reading unit 18 that reads and decodes the parking ticket code 5 written on the parking ticket 3 and the discount code 12 of the service ticket 11. The ticket settlement machine 8 collates the ticket issuing number contained in the entrance information of the parking ticket 3 from the parking ticket code 5 read by the ticket reading unit 18 with the ticket issuing number stored in the ticket issuing number list 16. The parking ticket determination unit 19 that determines whether the parking ticket 3 is valid or invalid is provided.

  Further, the fee settlement machine 8 uses the parking code and the discount type code included in the discount information of the service ticket 11 from the discount code 12 read by the ticket reading unit 18 to determine whether the discount information is valid. Whether the service ticket 11 is valid or invalid by collating the identification number included in the discount information with the identification number included in the used discount information stored in the used discount information list 17. A discount information determination unit 20 is provided. When the discount information determining unit 20 determines that the discount information is valid, the identification number included in the discount information is recorded in the used discount information list 17.

  Further, the fee settlement machine 8 calculates a predetermined parking fee based on the information of the parking ticket code 5, for example, the vehicle entry time and the current time, and the discount information determination unit 20 A settlement unit 21 is provided that performs a discount settlement process based on the determined discount code 12 information. Further, the fee settlement machine 8 is provided with a display unit 22 for displaying a predetermined settlement instruction to the driver of the vehicle.

  In the embodiment, the ticket reading unit 18, the parking ticket determination unit 19, the discount information determination unit 20, and the settlement unit 21 are provided in the fee settlement machine 8 installed on the entrance side of the parking lot. However, you may make it provide the same structure in the prepayment machine which settles before boarding a vehicle.

  Next, the effect | action of this embodiment is demonstrated with reference to the flowchart shown to FIG. 5 and FIG.

First, the issuing process of the parking ticket 3 is demonstrated with reference to FIG.
When the vehicle detector 2 detects that the vehicle has approached the entrance of the parking lot (ST1), the entrance information generating unit 6 uses the code for identifying the parking lot, a ticket issuing number and entrance different for each parking ticket 3 A two-dimensional parking lot code corresponding to the entry information including date and time is generated (ST2). The parking lot code is printed on the parking ticket 3 by printing the parking ticket, and the parking ticket 3 is issued (ST3).

  When the parking ticket 3 is removed (ST4), the car gate opens and the vehicle can enter. When the vehicle enters (ST5), the ticket issuing number of the parking ticket 3 is notified to the fee settlement machine 8 via the communication unit (ST6), and the fee settlement machine 8 sends the notified ticket issuing number to the ticket number list 16 (ST7).

  When a parking lot user requests a parking fee discount at a store, the store staff confirms that the user has the parking ticket 3 and then the service ticket 11 on which predetermined discount information is recorded. Is issued.

  Next, the settlement process by the fee settlement machine 8 will be described with reference to the flowchart shown in FIG.

  When the vehicle detector 14 detects that the vehicle has approached the exit of the parking lot (ST10), the parking ticket 3 can be inserted into the fee settlement machine 8. When the parking ticket 3 is inserted (ST11), the parking lot code printed on the parking ticket 3 is read and decoded by the ticket reading unit 18 to obtain recorded entrance information (ST12).

  Next, the parking ticket determination unit 19 collates the ticket issuing number included in the read entrance information with the ticket issuing number stored in the ticket issuing number list 16 (ST13). If the ticketing number of the parking ticket 3 is included in the ticketing number list 16, it is determined that the parking ticket 3 is valid, and a parking fee without discount is calculated (ST14). On the other hand, if the ticketing number of the parking ticket 3 is not included in the ticketing number list 16, the parking ticket 3 is determined to be invalid and the parking ticket 3 is returned (ST15).

  Subsequently, when the service ticket 11 is inserted into the fee settlement machine 8 (ST16), the discount code 12 printed on the service ticket 11 is read and decrypted by the ticket reading unit, and the recorded discount information is displayed. Obtain (ST17).

  Next, using the parking lot code and the discount type code included in the discount information, it is determined whether or not the discount information is valid (ST18). If the discount information is valid, the identification number included in the discount information is collated with the identification number included in the discount information stored in the used discount information list 17 (ST19). If the identification number is not included in the discount information in the used discount information list 17, it is determined that the discount information is not used, and a discounted parking fee is calculated (ST20). On the other hand, if the discount information is not valid (ST18: No), or if the identification number is included in the used discount information list 17 (ST19: Yes), the discount information determination unit 20 invalidates the discount information. And the service ticket 11 is returned (ST21).

  When the user pays the fee (ST22) and the checkout process is completed (ST23), the car gate is opened and the vehicle enters (ST24), and then the ticketing number of the used parking ticket 3 is deleted from the ticketing number list 16 (ST25), the identification number of the discount information is recorded in the used discount information list 17 (ST26).

  On the other hand, if the cancellation operation is performed before the fee settlement process is completed (ST27: Yes), the service ticket 11 and the parking ticket 3 are held inside the fee settlement machine 8 and can be returned. (ST28: Yes) If there is already inserted cash, it is returned and the settlement operation is stopped (ST29), and the service ticket 11 and the parking ticket 3 are returned (ST30). In this case, the deletion processing of the ticket issue number list 16 and the addition processing of the used discount information list 17 are not performed.

  If the service ticket 11 is collected inside the fee settlement machine 8 and cannot be returned (ST28: No), the contents of the inserted service ticket 11 are applied to perform partial settlement (ST31), A two-dimensional parking lot code representing payment details is newly printed on the parking ticket 3 (ST32), and the parking ticket 3 is returned (ST33). In this case, the ticket issue number list 16 is not deleted, but the used discount information list 17 is recorded.

  Therefore, in the present embodiment, the identification number included in the discount information obtained by reading the discount code 12 and the identification number included in the discount information stored in the used discount information list 17 are: Since collation is performed to determine whether or not the discount information is legitimate, for example, it is possible to reliably prevent discount processing using illegal discount information such as when the discount code 12 is copied. it can. In addition, since it is not necessary to use the magnetic parking ticket 3, the operation cost can be reduced, and the parking system can be operated in consideration of the environment.

  In addition, it is not necessary to install equipment such as a card reader / writer or a communication line to connect to the authentication system at a store that offers parking fee discount services, so the equipment cost can be kept low, It is possible to realize a discount service for a cheap and reliable parking fee.

Next, a second embodiment of the present invention will be described.
In the present embodiment, a service seal 23 is used instead of the service ticket 11.

  A service sticker 23 (see FIG. 8) to be attached to the parking ticket 3 (see FIG. 7) is distributed in advance to a store affiliated with the parking lot. Similarly, a two-dimensional discount code 12 corresponding to discount information necessary for discount processing is printed. As shown in FIG. 9, when a parking lot user requests a parking fee discount at a store, a service sticker 23 on which predetermined discount information is recorded is attached to the parking ticket 3. .

  For example, as shown in FIG. 10, the service seal 23 is formed on a large mount 24 so that a plurality of service seals 23 can be peeled off. In this case, the service seal 23 is not easily lost in the store, and is delivered to the user. The number of sheets can be easily managed.

  Next, the operation of this embodiment will be described. In addition, about the issuing process of the parking ticket 3, since it is the same as that of the said embodiment, the description is abbreviate | omitted.

  When a parking lot user requests a parking fee discount at a store, the store staff confirms that the user has a parking ticket 3 and then a service in which predetermined discount information is recorded. A seal 23 is affixed to the parking ticket 3.

  Next, the settlement process by the fee settlement machine 8 will be described with reference to the flowchart shown in FIG.

When the vehicle detector 14 detects that the vehicle has approached the exit of the parking lot (ST40), the parking ticket 3 can be inserted into the fee settlement machine 8.
When the parking ticket 3 is inserted (ST41), the ticket reading unit 18 reads and decodes the parking code printed on the parking ticket 3 and the discount code 12 printed on the attached service seal 23. To obtain recorded entrance information and discount information (ST42).

  Next, the parking ticket determination unit 19 collates the ticket issuing number included in the read entrance information with the ticket issuing number stored in the ticket issuing number list 16 (ST43). If the ticketing number of the parking ticket 3 is included in the ticketing number list 16, it is determined that the parking ticket 3 is valid, and the ticketing number of the parking ticket 3 is not included in the ticketing number list 16. In this case, it is determined that the parking ticket 3 is invalid, and the parking ticket 3 is returned (ST44).

  Next, it is determined whether or not the discount information is valid using the parking lot code and the discount type code included in the discount information (ST45). If the discount information is valid, the identification number included in the discount information is compared with the identification number included in the discount information stored in the used discount information list 17 (ST46). If the identification number is not included in the discount information of the used discount information list 17, it is determined that the discount information is not used, and a discounted parking fee is calculated (ST47).

  On the other hand, if the discount information is not valid, or if the identification number is included in the used discount information list 17, it is determined that the discount information is invalid, and a parking fee for which no discount is given is calculated (ST48). .

  When the user pays the fee (ST49) and the checkout process is completed (ST50), the car gate is opened and the vehicle enters (ST51). Then, the ticketing number of the used parking ticket 3 is deleted from the ticketing number list 16. (ST52), the identification number of the discount information is recorded in the used discount information list 17 (ST53).

  Further, when the canceling operation is performed before the settlement process is completed (ST54), the parking ticket 3 is returned as it is and the already inserted cash is returned (ST55). In this case, the deletion processing of the ticket issue number list 16 and the recording processing of the used discount information list 17 are not performed.

  Therefore, in the present embodiment, the identification number included in the discount information obtained by reading the discount code 12 written on the service seal 23 and the discount information stored in the used discount information list 17 are included. Since the discount information is verified by comparing with the identification number that is registered, the discount process using the illegal discount information, for example, when the discount code 12 is copied Can be reliably prevented. In addition, since it is not necessary to use the magnetic parking ticket 3, the operation cost can be reduced, and the parking system can be operated in consideration of the environment.

  In addition, it is not necessary to install equipment such as a card reader / writer or a communication line to connect to the authentication system at a store that offers parking fee discount services, so the equipment cost can be kept low, It is possible to realize a discount service for a cheap and reliable parking fee.

  Furthermore, by using the service seal 23, it is not necessary to process a plurality of media in the fee settlement machine 8, so that the mechanism of the fee settlement machine 8 can be simplified compared to the case where the service ticket 11 is used. In addition, since the service sticker 23 is affixed to the parking ticket 3, it is obvious whether or not the discount service has been performed on the parking ticket 3, and it is possible to prevent forgetting to issue or double issuing.

  In the present embodiment, the service seal 23 peeled off from the mount 24 is attached to the parking ticket 3. However, in addition to this, the service seal 23 is attached to the parking ticket 3 with glue, or the parking ticket is used with a stapler. There are methods such as stopping at 3. Alternatively, the two-dimensional code printed on the transfer sheet may be transferred to the surface of the parking ticket 3 instead of attaching the service seal 23 itself.

  In each of the above embodiments, the case where the parking ticket is applied as the use ticket and the discount information of the parking lot is applied as the service information has been described. For example, as the usage ticket, various amusement facilities, shopping malls, outlet centers, etc. As admission tickets and service information, in addition to discount information, various applications such as coupon information and lottery information are possible.

  The present invention is not limited to the above-described embodiment, and various modifications can be made based on the gist of the present invention.

1 is a schematic configuration diagram showing a first embodiment of a service management system according to the present invention. It is a top view which shows the parking ticket applied to this embodiment. It is a top view which shows the service ticket applied to this embodiment. It is a top view which shows the modification of the service ticket in this embodiment. It is a flowchart which shows the operation | movement of the entrance process in this embodiment. It is a flowchart which shows the operation | movement of the adjustment process in this embodiment. It is a top view which shows the parking ticket applied to 2nd Embodiment of the service management system which concerns on this invention. It is a top view which shows the service seal applied to this embodiment. It is a top view which shows the state which stuck the service seal applied to this embodiment on the parking ticket. It is a top view which shows the modification of the service seal | sticker in this embodiment. It is a flowchart which shows the operation | movement of the adjustment process in this embodiment.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Parking ticket issuing machine 2 Vehicle detector 3 Parking ticket 4 Issuer control part 5 Parking ticket code 6 Entrance information generation part 7 Parking ticket printing part 8 Charge settlement machine 9,10 Communication part 11 Service ticket 12 Discount code 13 Mount DESCRIPTION OF SYMBOLS 14 Vehicle detector 15 Settlement machine control part 16 Ticketing number list 17 Used discount information list 18 Parking ticket reading part 19 Parking ticket judgment part 20 Discount information judgment part 21 Settlement part 22 Display part 23 Service seal 24 Mount

Claims (6)

  A reading unit that reads service information distributed in a store used by a user, a used service information list that records service information that has already been used, service information that has been read by the reading unit, and the used service information list And a fee settlement machine including a service information determination unit that compares the service information stored in the service information to determine whether the service information is already used service information. Management system. A ticket issuing machine that issues a use ticket in which predetermined information including a ticket issuing number is written to the user and transmits the ticket issuing number to the fee settlement machine,
The fee settlement machine has a ticket number list for recording a ticket number transmitted from the ticket issuing machine,
A ticket determination unit that determines whether or not the use ticket is valid by comparing the ticket issue number of the use ticket read by the reading unit with the ticket issue number stored in the ticket issue number list; The service management system according to claim 1.   The service management system according to claim 1, wherein the service information is written on a service ticket distributed at the store.   The service management system according to claim 1, wherein the service information is written on a service sticker attached to the use ticket at the store.   The service management system according to any one of claims 1 to 4, wherein the service information is written as a two-dimensional code.   The said use ticket is a parking ticket used in a parking lot, The said service information is the information for performing a discount service of a parking lot, The claim 1 characterized by the above-mentioned. The service management system described.

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