JP2009237922A - Method for accepting and ordering cleaning, and system therefor - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a method for accepting and ordering a cleaning for improving the efficiency of laundry collection, landry delivery, account processing, etc., and to provide a system for accepting and ordering a cleaning. <P>SOLUTION: A management server distributes order correspondence information of a user whose cleaning application is received, to a deliverer terminal and a cleaning factory terminal. The deliverer terminal performs matching determination between user information read from a tag attached to a housing means and the distributed order correspondence information, and outputs collection completion notification, distribution completion notification and supply completion notification to the management server. The cleaning factory terminal performs matching determination between the user information read from a tag attached to a housing means and the distributed order correspondence information, and outputs clothing reception completion notification and finishing supply notification to the management server, and the management server determines a clothing delivery state and cleaning progress in each prescribed weight unit on the basis of the notification. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to an ordering method and system for cleaning that can reduce costs and increase efficiency when ordering orders for cleaning laundry.

In order to receive laundry in a conventional cleaning service, a customer who is a client often brings the laundry to a cleaning store. Alternatively, a cleaning sales representative collects laundry by car.
Then, the laundry collected in this way is transported to a cleaning factory, where it is intensively cleaned to remove dirt.
In addition, clothes such as shirts, suits, and coats are generally used as clothes that are brought in or collected as laundry in such a conventional cleaning operation.

In order to reduce the cost and increase the efficiency of such conventional cleaning, there are various management systems for managing laundry items such as clothes for which a laundry company has been entrusted with washing work by a customer.
In particular, there is a system in which each laundry item is attached with a label or tag displaying a barcode, and various information is managed in association with the barcode, thereby improving the efficiency of collection, collection and delivery, and accounting processing.
This system uses a computer storing an optical code reader and a management table with a label displaying a unique code (such as a machine-readable serial number) attached to a personal laundry in a facility. The laundry is managed for each individual and each facility.
In the computer, a management table having a unique code of a label attached to each article as a key item is registered. And a delivery note and an invoice are issued for individuals and facilities (see Patent Document 1).

JP 2002-95900 A

Therefore, in the conventional cleaning ordering method and system, there is a problem that the items that can be handled are limited to general clothing such as shirts, suits, and coats.
Further, since management is performed for each individual laundry product, there is a problem that when handling a large amount of fine laundry products, collection, collection and delivery, accounting processing, and the like become complicated, making it difficult to improve efficiency.

  The present invention has been made in view of such circumstances, and an object of the present invention is to provide an ordering method and system for cleaning that can improve the efficiency of picking up, collecting, and accounting the laundry.

  In order to achieve the above object, according to the cleaning ordering method of the present invention, the management server accepts the cleaning of the clothing that the user has applied for in a predetermined weight unit from the terminal via the network, and the management server accepts the cleaning User information is read out from a tag attached to each piece of clothing of a predetermined weight unit at a terminal of a cleaning factory that cleans the clothes and a terminal of a collection and delivery company that collects and delivers the clothes between the user and the cleaning factory. A cleaning ordering method in which the management server manages the progress of cleaning of the clothes based on the read user information, and prompts the user to input various information for registration of the user. A step in which the management server outputs a user registration screen to the user terminal; The various information input by the user on the user registration screen is stored in the database in association with the ID assigned to each user, and the user registration is performed, and the user ID registered by the user is sent to the user terminal. Sending the cleaning application from the user by a storing means for storing the clothing for each predetermined weight unit to which the tag in which the user information is written is attached and sent to the user who has been registered. A step of outputting a received cleaning application screen to a user terminal; a step of receiving a cleaning application from the user based on the user ID input on the cleaning application screen; and an ordering response of a user who has received the cleaning application Information on the terminal of the collector and the cleaner Based on the step of delivering to the terminal of the factory, the user information read from the tag attached to the storage means at the terminal of the collector and the order correspondence information distributed. Collection completion notification, delivery completion notification, delivery completion notification transmitted from the terminal, user information read from the tag attached to the storage means in the terminal of the cleaning factory, and the distributed order correspondence information Based on the above, based on the notification of completion of receipt of clothing and the notification of finished delivery transmitted from the terminal of the cleaning factory, the collection / delivery status of clothing for each predetermined weight unit and the progress of cleaning received for the cleaning application And a step of determining the situation by the management server.

  In order to achieve the above-described object, the cleaning order receiving system according to the present invention is such that the management server accepts cleaning of clothes applied by a user in a predetermined weight unit from a terminal via a network, and the management server accepts the cleaning. User information in a terminal of a cleaning factory that cleans the clothes and a terminal of a collection and delivery company that collects and distributes the clothes between the user and the cleaning factory from tags attached to the clothes of the predetermined weight unit. And a management ordering system in which the management server manages the progress of cleaning of the clothing based on the read user information, the management server including various information for registration of the user. Outputting a user registration screen prompting the user to input to the terminal of the user; The various information input by the user on the user registration screen is stored in a database in association with the ID assigned to each user, user registration is performed, and the user ID of the user registered is transmitted to the user terminal. A cleaning application for receiving a cleaning application from the user by a storage means for storing the clothing for each predetermined weight unit to which a tag in which the user information is written is attached, which is sent to the user registered as the user. A screen is output to the user terminal, the cleaning application from the user is received based on the user ID input on the cleaning application screen, and the ordering correspondence information of the user who has received the cleaning application Deliver to the terminal and the terminal of the cleaning factory, the terminal of the collection and delivery company Based on the user information read from the tag attached to the storage means and the delivered order correspondence information, a collection completion notification, a delivery completion notification transmitted from the terminal of the collection and delivery company, Based on the delivery completion notification, the user information read from the tag attached to the storage means in the terminal of the cleaning factory, and the distributed order correspondence information, the terminal is transmitted from the terminal of the cleaning factory. Further, it is characterized in that a clothing collection / delivery status and a cleaning progress status for each of the predetermined weight units that have received the cleaning application are determined based on a notification of completion of receipt of clothing and a notification of finished delivery.

  According to the present invention, based on the collection completion notification, delivery completion notification, delivery completion notification transmitted from the collection / delivery company terminal, and the clothing reception completion notification and finished delivery notification transmitted from the cleaning factory terminal, There is an effect that it is possible to determine the progress status of the requested collection and delivery of the laundry and the cleaning, and it is possible to realize an ordering method and system for the cleaning that can improve the efficiency of collection, delivery and accounting of the laundry.

FIG. 1 is a block diagram illustrating a configuration of a cleaning ordering system to which a cleaning ordering method according to an embodiment of the present invention is applied.
This cleaning ordering system includes a user terminal 1, a collection / delivery company terminal 2, a cleaning factory terminal 3, a management server 4, and a network 51.

The user terminal 1 is a computer device that is operated by a user who requests cleaning of laundry, and is disposed, for example, at the user's home.
In the present invention, the user terminal 1 broadly includes a mobile phone, a PDA (Personal Digital Assistant) having a communication function, etc. in addition to a computer device.
The collection / delivery company terminal 2 is a computer device operated by a collection / delivery company that collects laundry from a user, and is installed at, for example, a sales office of the collection / delivery company.

The collection / delivery company terminal 2 includes a tag information reading function 21 that can read information written on an IC tag attached to the cleaning-dedicated box 101 in a non-contact manner.
The collection / delivery company is, for example, a transportation company or a postal company that collects and delivers general parcels, and the collection / delivery terminal 2 is installed at a business office of the transportation company or the postal company or a post office.

The cleaning factory terminal 3 is a computer device operated by a cleaning company that cleans the laundry collected from the user, and is installed in, for example, a cleaning factory of the cleaning company.
The cleaning factory terminal 3 includes a tag information reading function 31 that can read information written on an IC tag attached to the cleaning dedicated box 101 in a non-contact manner.

The management server 4 is a computer device that is the center of this cleaning ordering system. For example, the management server 4 is installed in an operating company of this cleaning ordering system.
The management server 4 is connected to the database 41, updates the database 41, manages users using the database 41, manages and grasps the operating status including the collection / delivery company and the cleaning factory, until the collected laundry is cleaned and delivered. It manages the ordering system for this cleaning including the progress of various operations.

  The user terminal 1, the collection / delivery company terminal 2, the cleaning factory terminal 3 and the management server 4 are connected to each other by a network 51 which is, for example, the Internet, and the user terminal 1, the collection / delivery company terminal 2, the cleaning factory terminal 3 and the management server 4. Various types of information can be sent and received between them.

In this cleaning ordering system, the first aspect of the laundry collected from users is not only general clothing including shirts, suits, and coats, but also clothing such as underwear where privacy is important. It has become a feature of.
In this case, general clothing including shirts, suits, and coats may be stored in the cleaning collection bag 201 for each user and carried into a cleaning factory.
On the other hand, clothes such as underwear are put in a mesh-like cleaning dedicated box 101.
Further, the cleaning-dedicated box 101 is provided with a key 102 that can be unlocked and locked by a key 103 possessed by each user, and the cleaning-dedicated box 101 can be locked by locking the key 102. Clothing such as underwear in 101 cannot be taken out from the cleaning-dedicated box 101 by anyone other than the user, and is not easily visible from the outside.

  In addition, a fixed amount of weight is adopted, and a cleaning price is determined for each predetermined weight unit such as a predetermined weight, for example, 1 kg, 2 kg, 3 kg, etc. The second feature is that the cleaning fee for clothing such as underwear is determined as XX yen up to 1 kg, △△ yen from 1.1 kg to 2 kg, and □□ yen from 2.1 kg to 3 kg. It is.

Further, an IC tag 202 is attached to the cleaning collection bag 201 in a detachable configuration. Further, the IC tag 104 is fixed to the cleaning box 101, and the IC tag 104 cannot be removed from the cleaning box 101.
The IC tags 202 and 104 include user information registered in advance, information about the laundry stored in the cleaning collection bag 201 and the cleaning box 101 (for example, general information including shirts, suits, and coats). Various information including information on laundry such as clothes or underwear) is written.
These various types of information can be read out by the tag information reading function 21 of the collection / delivery company terminal 2 and the tag information reading function 31 of the cleaning factory terminal 3.

The cleaning collection bag 201 and the cleaning dedicated box 101 shown between the management server 4 and the user terminal 1 in FIG. 1 are collection bags provided to users registered by the operating company of this cleaning ordering system. A dedicated box is shown.
Further, the cleaning collection bag 201 and the cleaning dedicated box 101 shown between the management server 4 and the collection / delivery terminal 2 are the same as the cleaning collection bag 201 and the cleaning dedicated box 101 in which the laundry is stored. It shows that it is collected from the user and collected once, for example, at the sales office of the collection and delivery company.
Or it shows that a general clothing including cleaned shirts, suits, and coats, and a cleaning-dedicated box 101 storing the cleaned laundry are delivered to the user by the collection and delivery company.
The cleaning collection bag 201 and the cleaning dedicated box 101 shown between the collection / delivery company terminal 2 and the cleaning factory terminal 3 are the cleaning collection bag 201 and the cleaning dedicated box 101 once collected at the business office of the collection / delivery company. Is taken into the cleaning factory by the collection and delivery company.
Or it shows that the general clothes including cleaned shirts, suits, and coats, and the dedicated cleaning box 101 storing the cleaned laundry are carried out from the cleaning factory by the collection and delivery company.

Next, the operation will be described.
FIG. 2 is a flowchart showing a user registration operation in the cleaning order receiving system according to this embodiment.
FIG. 3 is a flowchart showing the operation of the cleaning ordering system for a laundry cleaning request.

First, the operation when the user registers in the cleaning ordering system according to the flowchart of FIG. 2 will be described.
The user accesses the site of this cleaning ordering system, opens the user registration screen, and performs user registration according to the designated procedure (step S1). On this user registration screen, the user himself / herself inputs and processes user information including the user's name, address, address map information, contact information, e-mail address address, and password.
The input user information is stored in the database 41 by the management server 4, and registration acceptance processing is performed by the management server 4 (step S11).
When this registration acceptance process is completed, the management server 4 issues an ID to the user. As a result, an ID is given to the user (step S2).
This ID is stored in the database 41 together with the user information of the assigned user.
Also, in this cleaning ordering system, for a user who has completed registration, a cleaning collection bag 201 with an IC tag in which the user information is written and a cleaning dedicated box 101 with a key are provided by Takkyubin (registered trademark). Or sent by mail.
Thereafter, the user uses the given cleaning collection bag 201 and the keyed cleaning dedicated box 101 to place an order for the laundry using the assigned ID (step S3).
Further, in this cleaning ordering system, an application for laundry is accepted using an ID given to a registered user, and cleaning is performed by a weight flat rate system using a cleaning collection bag 201 and a dedicated cleaning box 101 with a key. (Step S12, step S13).

Next, according to the flowchart of FIG. 3, the operation of this cleaning order receiving system when the user requests cleaning of the laundry will be described.
In this cleaning ordering system, the management server 4 distributes ordering correspondence information of the user who has accepted the cleaning application to the collection / delivery company terminal 2 and the cleaning factory terminal 3.
In the collection / delivery company terminal 2, the user information read from the IC tag attached to the cleaning collection bag 201 or the lock-only box 101 for cleaning is matched with the distributed order correspondence information, and the collection is completed. Notification, delivery completion notification, and delivery completion notification are output to the management server 4.
The cleaning factory terminal 3 performs a match determination between the user information read from the IC tag and the delivered order correspondence information, and outputs a clothing receipt completion notification and a finished delivery notification to the management server 4, Based on these notifications, the management server 4 determines the clothes collection / delivery status and the cleaning progress status for each predetermined weight unit.

First, a registered user accesses the site of this ordering system for cleaning, opens a cleaning application screen, and requests cleaning of the laundry.
At this time, the user makes an application for cleaning on a flat-rate basis using the cleaning collection bag 201 and the lock-only cleaning box 101.
On this cleaning application screen, the user inputs application information including user information such as an e-mail address, password (ID), name, weight plan, address, desired collection date, desired delivery date, and contact telephone number.
The management server 4 refers to the database 41 based on the user information such as the user password (ID), name, and address entered on the cleaning application screen and authenticates that the user is a registered user. , Accepting cleaning applications.
Then, the management server 4 automatically executes an order response request process for the collection / delivery company terminal 2 and the cleaning factory terminal 3 (step S13).

In the order request processing for the collection / delivery company terminal 2, the management server 4 includes user application information including the user name, weight plan, address, desired collection date, desired delivery date, and contact telephone number input on the cleaning application screen. And order correspondence information consisting of user information such as map information of the user's address read from the database 41 is transmitted to the collection / delivery company terminal 2.
In the collection / delivery company terminal 2, the user application information transmitted from the management server 4 and user information such as address map information are stored in a storage device and output by an output device including a printer. An order is accepted (step S21), and an order acceptance notification (order acceptance response) is transmitted to the management server 4.

  On the other hand, in order processing request processing for the cleaning factory terminal 3, the management server 4 includes the user name, weight plan, address, desired collection date, desired delivery date, and contact phone number entered on the cleaning application screen. The application information is transmitted to the cleaning factory terminal 3 as order correspondence information.

  In the cleaning factory terminal 3, the user application information transmitted from the management server 4 is stored in a storage device, and is output by an output device including a printer, and an order for cleaning laundry is received (step S31). A reception notification (order reception response) is transmitted to the management server 4.

The management server 4 sends back the ordering correspondence information transmitted to the collection / delivery terminal 2 and the cleaning factory terminal 3 in response to the cleaning application from the collection / delivery terminal 2 and the cleaning factory terminal 3 in response to the cleaning application. Based on the incoming order reception notification, it is determined that the order response request processing for the cleaning application has been completed (step S14), and the cleaning application of the user is registered in the database 41.
In the registration of this database 41, the serial number for the cleaning application, the application date and time, the weight plan, the information indicating the cleaning collection bag 201 or the dedicated cleaning box 101 to be used, the desired collection date, the desired delivery date, the application date and time, User characteristic information indicating characteristics for each user including a finish waiting time that is apparent from the desired collection date and the desired delivery date is collected and stored for each user.

The collection / delivery company terminal 2 outputs the user application information including the name, address, address map, and contact telephone number of the user having the same desired collection date together with the serial number of the cleaning application as a list. It is also possible to provide a function for determining an optimum patrol route from the user's address and map information so that the user can efficiently move between users who specify the same desired collection date in the shortest time.
Then, in the collection / delivery company terminal 2, when the collection / delivery company collects the laundry from the user, the user's registration information is read out from the IC tag attached to the cleaning collection bag 201 or the lockable exclusive box 101. It is determined whether the user registration information matches the order correspondence information sent from the management server 4. If they coincide with each other, a notification of completion of clothing collection by the cleaning collection bag 201 or the dedicated cleaning box 101 related to the cleaning application is output to the management server 4 (step S22).
Also, in the collection / delivery company terminal 2, when the collection / delivery company delivers the laundry collected from the user to the cleaning factory, the user registration information is obtained from the IC tag attached to the cleaning collection bag 201 or the dedicated cleaning box 101 with the key. Is read. Then, a match determination between the read user registration information and the order correspondence information sent from the management server 4 is performed. If they match, the clothing collection by the cleaning collection bag 201 or the cleaning dedicated box 101 related to the cleaning application is performed. A notification of completion of delivery to the cleaning factory is output to the management server 4 (step S23).
Further, in the collection / delivery company terminal 2, when the collection / delivery company delivers the finished laundry to the user on the desired receipt date designated by the user, the IC attached to the cleaning collection bag 201 and the lock-only cleaning box 101 is provided. User registration information is read from the tag, and the read user registration information and the order correspondence information sent from the management server 4 are determined to match. If they match, a delivery completion notification for the cleaning application is sent to the management server 4. Output (step S24).

On the other hand, in the cleaning factory terminal 3, when the laundry collected from the user by the collection / delivery company is carried into the cleaning factory, the registered information of the user is obtained from the IC tag attached to the cleaning collection bag 201 or the lock-only cleaning box 101. Is read.
Then, the read registration information of the user and the order correspondence information sent from the management server 4 are determined to coincide with each other, and if they match, a notification of completion of receipt of clothing relating to the cleaning application is output to the management server 4 (step) S32).
Further, the cleaning factory terminal 3 cleans and finishes the received laundry, and then delivers it to the collection / delivery company by the desired date of receipt specified by the user. User registration information is read out from the IC tag attached to. Then, a match determination between the read user registration information and the order correspondence information sent from the management server 4 is performed, and if they match, a finished delivery notice for the cleaning application is output to the management server 4 (step S33). .

In the management server 4, based on the collection completion notification, delivery completion notification, and delivery completion notification transmitted from the collection / delivery company terminal 2, and the clothing reception completion notification and finished delivery notification transmitted from the cleaning factory terminal 3. In addition, the laundry items collected from the user and delivered to the user are managed.
If a delivery completion notice is sent from the collection / delivery company terminal 2 by the desired date of receipt designated by the user, a delivery completion process is performed (step S16).
Note that if the finished delivery notice is not sent from the cleaning factory terminal 3 by the desired date of receipt specified by the user, or if the delivery completion notice is not sent from the collection / delivery terminal 2, the cleaning factory is assumed to be delayed. An alarm for alerting the terminal 3 and the collection / delivery company terminal 2 is output.

  As described above, according to this embodiment, not only general clothing including shirts, suits, and coats, but also clothing such as underwear can be used for cleaning using the dedicated cleaning box 101 with a key. is there.

In addition, according to this embodiment, the collection completion notification, delivery completion notification, delivery completion notification transmitted from the collection / delivery company terminal 2, and the clothing reception completion notification, finished delivery notification transmitted from the cleaning factory terminal 3, Since the management server 4 can determine the progress of the collection and delivery of the laundry requested by the user and the cleaning, the laundry requested by the user when the delivery of the laundry is delayed. It is possible to accurately determine the situation, such as whether it is stagnant at the collection and delivery stage or whether it is stagnant at the cleaning factory.
In addition, it is possible to accurately determine the situation including the operating rate of the collection / delivery company and the cleaning factory.
For this reason, it is possible to increase and decrease the number of collection / delivery companies and deliver to other cleaning factories, making it possible to respond flexibly and accurately according to the situation, and to improve the efficiency of laundry collection, collection and delivery, and accounting processing, etc. There is an effect that it is possible to realize the order receiving method and system.

1 is a block diagram illustrating a configuration of a cleaning ordering system to which a cleaning ordering method according to an embodiment of the present invention is applied. FIG. It is a flowchart which shows the user registration operation | movement in the order-ordering system of the cleaning of one Embodiment of this invention. It is a flowchart which shows operation | movement of the order reception ordering system of the cleaning with respect to the cleaning request of the laundry in one Embodiment of this invention.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 1 ... User terminal, 2 ... Collection and delivery terminal, 3 ... Cleaning factory terminal, 4 ... Management server, 41 ... Database, 51 ... Network, 102 ... Key, 103 ... Key, 104, 202 ... ... IC tag, 201... Cleaning bag (storage means), 101... Cleaning dedicated box with key (storage means).

Claims (3)

The management server accepts the cleaning of the garment that the user applied from the terminal through the network in a predetermined weight unit, and the garment is cleaned from a tag attached to each garment of the predetermined weight unit received by the management server User information is read out at a terminal of a cleaning factory and a terminal of a collection / delivery company that collects and delivers the clothes between the user and the cleaning factory, and the management server cleans the clothes based on the read-out user information. Cleaning ordering method to manage the progress of
The management server outputting a user registration screen for prompting the user to input various information for the user registration to the user terminal;
Storing the various information input by the user on the user registration screen in a database in association with an ID assigned to each user, and performing user registration;
Transmitting the user's registered user ID to the user's terminal;
A cleaning application screen for receiving a cleaning application from the user by storing means for storing clothing for each predetermined weight unit to which a tag in which the user information is written is attached, which is sent to the user registered by the user. Outputting to the user terminal;
Receiving a cleaning application from the user based on the ID of the user input on the cleaning application screen;
Delivering the ordering correspondence information of the user who has received the cleaning application to the terminal of the collection and delivery company and the terminal of the cleaning factory;
Based on the user information read from the tag attached to the storage means in the collection / delivery terminal and the distributed order correspondence information, a collection completion notification transmitted from the collection / delivery company terminal, Based on the delivery completion notification, the delivery completion notification, the user information read from the tag attached to the storage means in the terminal of the cleaning factory, and the distributed order correspondence information, the cleaning factory The management server determines the collection / delivery status of clothes and the progress status of cleaning for each of the predetermined weight units that have received the cleaning application, based on the notification of completion of receiving clothes and the notification of finished delivery transmitted from the terminal; ,
An ordering method for cleaning, characterized by comprising:   2. The method according to claim 1, wherein the storing means for storing the garments for each predetermined weight unit includes a cleaning collection bag and a mesh-only cleaning box with a key. The management server accepts the cleaning of the garment that the user applied from the terminal through the network in a predetermined weight unit, and the garment is cleaned from a tag attached to each garment of the predetermined weight unit received by the management server User information is read out at the terminal of the cleaning factory and the terminal of the collection / delivery company that collects and delivers the clothes between the user and the cleaning factory, and the management server performs cleaning of the clothes based on the read-out user information. An ordering system for cleaning that manages progress,
The management server outputs a user registration screen prompting the user to input various information for the user registration to the user terminal, and the user inputs the various information input on the user registration screen to the user. The user information is stored in the database in association with the ID assigned to each user, the user registration is performed, the ID of the user registered as a user is transmitted to the terminal of the user, and the user information sent to the user registered as the user is A storage application screen for receiving a cleaning application from the user is output to a user terminal by the storage means for storing the clothes for each predetermined weight unit to which the written tag is attached, and the cleaning application screen is input to the cleaning application screen. Accepting a cleaning application from the user based on the user's ID, The ordering correspondence information of the user who received the request is distributed to the terminal of the collection / delivery company and the terminal of the cleaning factory, and the user information read from the tag attached to the storage means in the terminal of the collection / delivery company and the Based on the delivered order correspondence information, the collection completion notice, delivery completion notice, delivery completion notice sent from the terminal of the collection / delivery company, and the tag attached to the storage means at the terminal of the cleaning factory Accepting the cleaning application based on the clothing receipt completion notice and the finished delivery notice transmitted from the terminal of the cleaning factory based on the user information read from the user and the delivered order correspondence information Determining the collection / delivery status of clothing and the progress of cleaning for each predetermined weight unit;
A system for ordering cleaning.

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