JP2010212791A - Web cooperation message transmission system and message transmitting method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To transmit a response message to a message transmitted to a portable terminal device via the Internet. <P>SOLUTION: A VMS control server 5 causes a storage means of a web server 6 to store a voice message transmitted by calling from a transmission side communication terminal 1 to a reception side communication terminal 2. The web server 6 transmits data including information of the voice message stored in the storage means to an internet terminal 8 via the Internet 11 in response to a request of the internet terminal 8 connected to the Internet 11. The web server 6 transmits the message transmitted from the internet terminal 8 via the Internet 11 to the transmission side communication terminal 1. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to a web cooperative message transmission system and a message transmission method for storing a voice message and transmitting it to a call destination via the Internet when an incoming call response to a call from a calling communication terminal is not made.

  If the called mobile communication terminal does not respond, the voice message transmitted from the calling communication terminal is recorded, and then the recorded voice message is sent to the called party in response to a request from the called mobile communication terminal. There is a voice mail system (Voice Mail System (VMS)) that transmits to a communication terminal.

  Specifically, the VMS stores a voice message in a mailbox in response to the user's operation performed on the caller communication terminal when the user of the callee mobile communication terminal does not respond to the incoming call. To do. Then, the receiving side mobile communication terminal sends a call to a predetermined destination in response to an operation by a VMS user (specifically, for example, a user of the receiving side mobile communication terminal who is a VMS service subscriber). When performing the operation, the VMS searches the mailbox.

  Patent Document 1 describes a service that allows a message stored in a storage device (mailbox) to be retrieved by a web terminal via the Internet.

Japanese Patent Laying-Open No. 2002-77416 (paragraphs 0025 to 0074, FIG. 1)

  When the mobile communication terminal of the user who subscribes to the VMS is outside the mobile communication network area (where the radio wave from the base station of the mobile communication network does not reach (for example, overseas)) or for some reason If the call cannot be made, the VMS mailbox cannot be searched.

  Moreover, in the service described in Patent Document 1, it is desirable to be able to respond on the spot to messages stored in the mailbox. In other words, in the service described in Patent Document 1, after a user takes out a message from a mailbox, the user responds by sending the message to the sender of the message using a receiving side mobile communication terminal or the like. However, when staying overseas, it is difficult to respond to the caller, and it is desirable to be able to respond to the message on the spot.

  Therefore, an object of the present invention is to provide a web-linked message transmission system that can easily respond to a message stored in a mailbox.

  A web cooperative message transmission system according to the present invention is connected to the Internet, voice message storage means for storing voice messages transmitted from the first communication terminal that has made a call to the mobile communication terminal as voice messages in the voice message storage means. In response to a request from the second communication terminal used by the user of the portable communication terminal, the second communication terminal is inputted via the Internet by inputting data including information on the voice message stored in the voice message storage means. The web server transmits a message transmitted from the second communication terminal to the first communication terminal via the Internet in response to the reception of the data.

  The message transmission method according to the present invention includes a voice message storing step of storing a voice message transmitted from the first communication terminal called to the portable communication terminal in the voice message storage means as a voice message, and connected to the Internet. In response to a request from the second communication terminal used by the user of the portable communication terminal, the second communication terminal is inputted via the Internet by inputting data including information on the voice message stored in the voice message storage means. A first message transmission step for transmitting to the first communication terminal, and a second message transmission step for transmitting a message transmitted from the second communication terminal to the first communication terminal via the Internet in response to reception of data. It is characterized by that.

  According to the present invention, it is possible to easily respond to a transmitted voice message via the Internet.

It is explanatory drawing which shows the structural example of embodiment of a web cooperation message transmission system. It is a block diagram which shows the structural example of a VMS control server. It is a block diagram which shows the structural example of a voice response apparatus. It is a sequence diagram explaining operation | movement of the web cooperation message system of this embodiment. It is a block diagram which shows the outline | summary of this invention.

  An embodiment of a web cooperation message transmission system according to the present invention will be described. FIG. 1 is an explanatory diagram illustrating a configuration example of an embodiment of a web cooperation message transmission system.

  The web cooperation message transmission system shown in FIG. 1 controls a storage 7 that stores a voice message transmitted from a caller communication terminal (first communication terminal) 1, a web server 6 connected to the Internet 11, and each device. A VMS (Voice Mail System) control server (voice message storage means, message conversion means) 5 for receiving the communication terminal 2 out of service area (where radio waves from the base station of the mobile communication network 3 do not reach (for example, overseas etc.) )) Etc., the voice response device 4 responds to a call from the caller communication terminal 1. The transmission side communication terminal 1 and the reception side communication terminal 2 are, for example, mobile phones. In addition, the case where the receiving communication terminal 2 is out of service or the like is, for example, when the receiving communication terminal 2 is busy or when the receiving communication terminal 2 is in a power-off state. When you are outside the service area.

  The VMS control server 5 is connected to the voice response device 4 via a LAN (Local Area Network) 13. Also, the voice response device 4 and the VMS control server 5 are used when the calling communication terminal 1 cannot communicate with the receiving communication terminal 2 (for example, when the receiving communication terminal 2 is in a call, 2 is in a power-off state, the receiving-side mobile terminal 2 is out of service area, etc.), and can communicate with the originating communication terminal 1 via the mobile communication network 3.

  An internet terminal (second communication terminal) 8 can send and receive information to and from the web server 6 via the internet 11.

  FIG. 2 is a block diagram illustrating a configuration example of the VMS control server 5. As shown in FIG. 2, the VMS control server 5 is connected to the hard disk 301, the web server 6, the storage 7, the Internet 11, and the mobile communication network 3, and transmits / receives information to / from the external interface control unit 302, hard disk 301, LAN 13. And a main control unit 300 connected to the external interface control unit 302 and controlling each unit.

  Based on the control of the main control unit 300, the external interface control unit 302 transmits a voice message transmitted from the transmission source (in this embodiment, the transmission side communication terminal 1) via the mobile communication network 3 to the transmission destination ( In this embodiment, it is stored in a storage area corresponding to the receiving communication terminal 2).

  Further, the main control unit 300 converts a voice message transmitted from the transmission source (in this embodiment, the transmission side communication terminal 1) via the mobile communication network 3 into a text message. The main control unit 300 stores the converted text message in the storage unit of the web server 6 via the external interface control unit 302.

  The main control unit 300 is equipped with a program for executing, for example, ASR (Automatic Speech Recognition) processing, and by executing the program, a voice message is converted into a text message (text data). Convert to

  In addition, the external interface control unit 302 transmits the voice message stored in the storage 7 via the Internet 11 in response to a request from the Internet terminal 8 via the Internet 11 based on the control of the main control unit 300. Transmit to the Internet terminal 8.

  FIG. 3 is a block diagram illustrating a configuration example of the voice response device 4. As shown in FIG. 3, the voice response device 4 includes a hard disk 203, a signal control unit 200 that is connected to the mobile communication network 3 and performs control for transmitting and receiving information to and from the mobile communication terminal via the mobile communication network 3. A voice line unit 201 that transmits / receives voice data to / from a portable communication terminal via the portable communication network 3 and a main control unit 202 that is connected to the VMS control server 5 and the hard disk 203 and controls each unit.

  The hard disk 203 stores voice data of voice guidance for prompting the user of the mobile communication terminal to send a voice message.

  Next, the operation of the web cooperation message transmission system of this embodiment will be described. FIG. 4 is a sequence diagram for explaining the operation of the web collaboration message transmission system of this embodiment.

  First, the calling communication terminal 1 dials the receiving communication terminal 2 in accordance with the caller's operation (step S101), but when the receiving communication terminal 2 is out of service area or the like, the voice line unit 201 of the voice response device 4 is used. However, the voice guidance stored in the hard disk 203 is transmitted to the caller communication terminal 1 via the mobile communication network 3 under the control of the main control unit 202.

  When the calling communication terminal 1 transmits a voice message in accordance with the caller's operation according to the transmitted voice guidance (step S102), the VMS control server 5 stores the transmitted voice message in the storage 7. The VMS control server 5 may store the transmitted voice message in the storage unit of the web server 6 (step S103). Further, the VMS control server 5 converts the transmitted voice message into a text message and stores it in the storage means (voice message storage means, text storage means) of the web server 6 together with the voice message. Here, the text message is data including voice message information.

  The VMS control server 5 stores, for example, a storage area (storage means) corresponding to the destination telephone number of the transmission side communication terminal 1 in the storage means of the web server 6 (that is, the telephone number of the reception side communication terminal 2). , Storing text messages and voice messages.

  When the Internet terminal 8 logs in by transmitting a user ID, password, or the like to the web server 6 according to the user's operation and requests transmission of a voice message or text message (step S104), the web server 6 In response to the request, the voice message or text message stored in the storage means is transmitted to the Internet terminal 8 (step S105).

  In the storage means of the web server 6, for example, the user ID of the user and the telephone number of the receiving communication terminal 2 are stored in association with each other. When the web server 6 is logged in, for example, the voice message stored in the storage area corresponding to the telephone number associated with the user ID transmitted from the Internet terminal 8 in the storage means of the web server 6. Alternatively, a text message is transmitted to the Internet terminal 8.

  The web server 6 transmits to the Internet terminal 8 information for causing the display means of the Internet terminal 8 to display a screen for allowing the user to select whether to transmit a voice message or a text message. It may be configured. The web server 6 may be configured to transmit a voice message or a text message to the Internet terminal 8 according to an operation performed on the Internet terminal 8 by the user according to the display result of the screen.

  The Internet terminal 8 outputs a voice based on the voice message when the voice message is transmitted, and displays the text message on a display unit such as a display when the text message is transmitted.

  Then, the Internet terminal 8 creates a reply mail for responding to the voice message or text message in accordance with the user's operation (step S106).

  The internet terminal 8 transmits the created reply mail to the web server 6 via the internet 11 (step S107). The web server 6 transmits the transmitted reply mail to the transmission side communication terminal 1 (step S108).

  Note that the web server 6 may be configured such that the e-mail address of the transmission side communication terminal 1 is registered in advance, and the web server 6 transmits a reply mail to the registered e-mail address. Further, the voice response device 4 notifies the web server 6 of the notified caller number of the calling communication terminal 1 (that is, the telephone number of the calling communication terminal 1) via the VMS control server 5, and the web server 6 However, the sender number of the notified communication terminal 1 that has been notified may be stored, and a reply mail may be transmitted to the stored sender number using a short mail service.

  Further, the web server 6 is configured to transmit information for causing the Internet terminal 8 to display a screen for allowing the user to input the sender's e-mail address or telephone number on the display means of the Internet terminal 8. It may be. Then, the web server 6 may be configured to send a reply mail to the e-mail address or telephone number input to the Internet terminal 8 by the user according to the display result of the screen.

  As described above, according to the present invention, the user of the receiving communication terminal 2 can receive a message from the calling party of the calling communication terminal 1 using the Internet terminal 8. Therefore, even when the receiving communication terminal 2 is out of service area such as overseas and cannot make a call, the message from the caller of the calling communication terminal 1 can be received.

  Furthermore, according to the present invention, the user of the receiving communication terminal 2 can easily transmit a reply mail to the received message from the caller using the Internet terminal 8. Therefore, if the user of the receiving communication terminal 2 can send and receive information via the Internet 11, it receives a message from the calling party of the calling communication terminal 1 and sends a reply mail to the message. Can respond to emergencies and prevent lost business opportunities.

  Further, since the VMS control server 5 converts the transmitted voice message into a text message using ASR, the voice message in a foreign language is also converted into a text message, and the user can create a reply mail relatively easily. Is possible.

  Next, the outline of the present invention will be described. FIG. 5 is a block diagram showing an outline of the present invention. The web cooperative message transmission system of the present invention includes message storage means 101, storage means 102, and web server 103.

  The voice message storage means (for example, the VMS control server 5) 101 is transmitted from the first communication terminal (for example, the calling side communication terminal 1) that has made a call to the mobile communication terminal (for example, the receiving side communication terminal 2). The voice is stored in the voice message storage means (for example, storage means of the web server 6) 102 as a voice message. The web server (for example, web server 6) 103 is connected to the Internet 11 and responds to a request from a second communication terminal (for example, the internet terminal 8) used by a user of the portable communication terminal, and a voice message storage means Data including voice message information stored in 102 is input and transmitted to the second communication terminal via the Internet 11. The web server 103 transmits a message transmitted from the second communication terminal to the first communication terminal via the Internet 11 in response to reception of data.

  According to such a configuration, the user of the mobile communication terminal can easily respond (send a message) to the transmitted voice message via the Internet 11.

  In the above embodiment, the message conversion means (for example, the VMS control server 5) converts the voice message into text data and stores the converted text data in the text storage means (for example, the storage means of the web server 6). ), And the web server transmits text data stored in the text storage means to the second communication terminal.

  According to such a configuration, the user of the mobile communication terminal can receive a voice message as text data using the second communication terminal.

  Further, the above embodiment discloses a configuration in which the web server transmits a voice message or text data converted from the voice message to the second communication terminal in response to a request from the second communication terminal. .

  According to such a configuration, the user of the mobile communication terminal can receive a voice message or text data using the second communication terminal depending on the situation.

  In the above embodiment, the web server transmits the second message transmitted from the second communication terminal via the Internet to the telephone number of the first communication terminal using the short mail service. Is disclosed.

  According to such a configuration, the second message can be transmitted to the first communication terminal via the mobile communication network.

  In the above embodiment, a configuration is disclosed in which the web server transmits the second message transmitted from the second communication terminal via the Internet to the e-mail address of the first communication terminal. .

  According to such a configuration, the second message can be transmitted to the first communication terminal via the Internet.

  The present invention can be used in a message transmission system that transmits a message to a user of a mobile communication terminal outside the service area.

DESCRIPTION OF SYMBOLS 1 Originating side communication terminal 2 Receiving side communication terminal 3 Mobile communication network 4 Voice response device 5 VMS control server 6 Web server 7 Storage 8 Internet terminal 11 Internet 13 LAN
DESCRIPTION OF SYMBOLS 101 Message storage means 102 Storage means 103 Web server 200 Signal control part 201 Voice line part 202 Main control part 203 Hard disk 300 Main control part 301 Hard disk 302 External interface control part

Claims (7)

Voice message storage means for storing, in the voice message storage means, the voice transmitted from the first communication terminal that has called the portable communication terminal as a voice message;
In response to a request from a second communication terminal connected to the Internet and used by a user of the portable communication terminal, data including information on a voice message stored in the voice message storage means is input to enter the Internet. A web server for transmitting to the second communication terminal via
The web server transmits a message transmitted from the second communication terminal to the first communication terminal via the Internet in response to reception of the data. A message conversion means for converting the voice message into text data and storing the converted text data in the text storage means
The web cooperation message transmission system according to claim 1, wherein the web server transmits the text data stored in the text storage means to the second communication terminal. The web cooperative message transmission system according to claim 2, wherein the web server transmits a voice message or text data converted from the voice message to the second communication terminal in response to a request from the second communication terminal. The web server transmits the second message transmitted from the second communication terminal via the Internet to the telephone number of the first communication terminal using the short mail service. The web-linked message transmission system described in Crab. The web server according to any one of claims 1 to 4, wherein the web server transmits the second message transmitted from the second communication terminal via the Internet to the e-mail address of the first communication terminal. Cooperation message transmission system. A voice message storage step of storing the voice transmitted from the first communication terminal called to the mobile communication terminal in the voice message storage means as a voice message;
In response to a request from a second communication terminal connected to the Internet and used by a user of the portable communication terminal, data including information on a voice message stored in the voice message storage means is input to enter the Internet. A first message transmission step of transmitting to the second communication terminal via
A message transmission step comprising: a second message transmission step of transmitting a message transmitted from the second communication terminal to the first communication terminal via the Internet in response to reception of the data. Method. A message conversion step of converting the voice message into text data and storing the converted text data in the text storage means
The message transmission method according to claim 6, wherein in the first message transmission step, the text data stored in the text storage means is transmitted to the second communication terminal.

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