JP2013206179A - Access management server, access management method, and customer terminal thereof - Google Patents

Abstract

Provided are an access management server, an access management method, and a customer terminal thereof that allow a user who has failed access to the user to access the user preferentially in the next access.
An access management server 100 that executes Internet banking with a customer terminal 10 receives a contractor ID input from the customer terminal 10 that has been accessed, and in accordance with the access from the customer terminal 10, the number of accesses And when it is determined that the counted number of accesses is equal to or greater than the predetermined number and the number of accesses is equal to or greater than the predetermined number, by turning on the access priority flag corresponding to the contractor ID, Re-access from the customer terminal 10 is preferentially controlled.
[Selection] Figure 2

Description

  The present invention relates to an access management server, an access management method, and a customer terminal thereof, and more particularly to an access management server that manages access to a server, an access management method, and a customer terminal thereof.

  Today, financial institutions such as banks provide Internet banking services that allow users to view their account balances via the Internet and transfer funds to other people's accounts.

  In general, Internet banking users tend to concentrate on a specific day such as a salary day or a bonus day. Therefore, Internet banking servers need certain load reduction measures for these specific days. That is, since access exceeding a predetermined number is denied to the server, as a result, there are users who cannot access the server.

  In general, a method of informing a user in advance of a congestion situation or an expected congestion date and time is known, for example, as disclosed in Patent Document 1 for reducing the congestion situation of a store or the like. Further, as in Patent Document 2, load distribution is achieved by simply making a reservation to a store by e-mail or the like.

  On the other hand, as load distribution to the server, there is a method of promoting load distribution by changing the decreasing rate of the points owned by the user for access to specific contents of the Internet service provider as disclosed in Patent Document 3. Are known.

JP 2001-306933 A JP 2010-205053 A JP 2001-297260 A

  However, in the above-mentioned patent document, when a user accesses a server and cannot access due to congestion, it is unclear at what timing it should be accessed again. The case where access is impossible occurs.

  Therefore, the present inventors paid attention to the point that, if access is attempted once and fails, the user should be allowed to access it preferentially in the next access.

  It is an object of the present invention to provide an access management server, an access management method, and a customer terminal thereof that allow a user who has failed access to the user to access the user preferentially in the next access. .

  In order to solve the above-described problems, the present invention includes the following solution means.

(1) A server that is communicably connected to a customer terminal and executes Internet banking with the customer terminal,
Contractor ID receiving means for receiving a contractor ID input from the accessed customer terminal;
In response to an access from the customer terminal, the number of accesses is counted, and an access number determination means for determining that the counted number of accesses is a predetermined number or more;
An access control means for preferentially controlling re-access from the customer terminal by turning on an access priority flag corresponding to the contractor ID when it is determined that the number of accesses is a predetermined number or more; ,
An access management server comprising:

  According to the invention of (1), the contractor ID input from the accessed customer terminal is received, the number of accesses is counted according to the access from the customer terminal, and the counted number of accesses is a predetermined number. If it is determined that the number of accesses is greater than or equal to the predetermined number, the access priority flag corresponding to the contractor ID is turned on to preferentially control the re-access from the customer terminal. To do.

  Therefore, once the access is attempted and the user who has failed because the user cannot access is completed until the contractor ID is received, the user can be preferentially accessible in the next access. It becomes possible.

  (2) When it is determined that the number of accesses is equal to or greater than a predetermined number, message data relating to a time during which the user can access the server is further transmitted to a user corresponding to the contractor ID. Access management server.

  According to the invention of (2), as specific processing for preferentially controlling access in the invention of (1), message data relating to the time when the user can access the server to the user corresponding to the contractor ID. By transmitting this, it becomes possible to preferentially access the user who has accessed in the past.

  (3) A customer terminal that is communicably connected to the access management server according to (2), wherein the customer terminal receives the message data from the access management server, and the accessible time A customer terminal comprising access means for accessing the access management server.

  According to the invention of (3), the customer terminal that has received the message data in the invention of (2) automatically accesses the access management server at an accessible time based on the message data. It becomes possible to make the accessing user preferentially access.

(4) The customer terminal according to (3),
If the access means accesses the access management server at the accessible time, but the access is not possible, the customer terminal obtains the accessible time from the access management server when the access is impossible .

(5) An access management method that is communicatively connected to a customer terminal and executed by a server that performs Internet banking with the customer terminal,
Receiving a contractor ID input from the accessed customer terminal;
Counting the number of accesses in response to access from the customer terminal, and determining that the counted number of accesses is a predetermined number or more;
If it is determined that the number of accesses is equal to or greater than a predetermined number, the access priority flag corresponding to the contractor ID is turned on to preferentially control access again from the customer terminal;
An access management method comprising:

  According to the present invention, it is possible to provide an access management server, an access management method, and a customer terminal thereof that can preferentially access a user who has failed in an attempt to access in the next access. .

1 is a diagram showing an overall configuration of an access management system 1 which is a preferred embodiment of the present invention. It is a functional block diagram of the access management server 100, the customer terminal 10, the log management server 150, and the mail generation server 200 which are preferred embodiments of the present invention. It is a flowchart of the access control process (priority flag starting) which is a preferred embodiment of the present invention. It is an access history table which is a preferred embodiment of the present invention. It is a flowchart of the access control process (priority access process) which is a preferred embodiment of the present invention. It is a flowchart of the access control process (automatic access process) which is a preferred embodiment of the present invention. It is an output image figure of message data which is a suitable embodiment of the present invention. It is an output image figure of the priority access notification which is a preferred embodiment of the present invention. It is an output image figure of the automatic access completion notification which is a preferred embodiment of the present invention.

  DESCRIPTION OF EMBODIMENTS Hereinafter, embodiments for carrying out the present invention (hereinafter referred to as embodiments) will be described in detail with reference to the accompanying drawings.

[Configuration of access management system]
FIG. 1 is an overall configuration diagram of an access management system 1. The access management system 1 includes an access management server 100, a log management server 150, a mail generation server 200, customer terminals 10a, b, and c (hereinafter referred to as "customer terminal 10"), and a public line network 3. . The customer terminal 10, the access management server 100, the log management server 150, and the mail generation server 200 may be communicably connected via a public line network 3 such as the Internet, or may be communicably connected via a dedicated line. Good.

  The customer terminal 10 accesses the access management server 100, the log management server 150, and the mail generation server 200 to provide the Internet banking service. The customer terminal 10 communicates with other servers not shown here. Internet banking service may be realized.

  Next, the configuration of the access management server 100, the customer terminal 10, the log management server 150, and the mail generation server 200 will be described with reference to FIG.

  The access management server 100 is a server or computer that can communicate with other devices such as the customer terminal 10, and includes a control unit 101, a data storage unit 102, and a data communication unit 103. The access management server 100 may have a function of providing an Internet banking service. The function of the Internet banking service is executed by another server, and only a function of managing access from a user as described below is provided. May be provided. That is, the access management server 100 may function only as a server that performs access management of a server that implements the Internet banking service.

  The access management server 100 is generally operated by a bank that implements the Internet banking service or a business that provides a system of this bank.

  The control unit 101 includes a CPU (Central Processing Unit), a RAM (Random Access Memory), a ROM (Read Only Memory), and the like. The data communication unit 103 includes a wired or wireless communication device, and the data storage unit 102 includes: One or both of HDD (Hard Disk Drive), SSD (Solid State Drive), etc. are provided.

  The data storage unit 102 includes a contractor ID database 31 that manages IDs of users who are customers. Each user's e-mail address may be used when performing message data or notification described later, and is stored in the contractor ID database 31 in association with the contractor ID.

  The access management server 100 implements a contractor ID reception module 112, an access count determination module 110, and an access control module 111 in cooperation with the control unit 101 and the data communication unit 103.

  The log management server 150 is a server that is communicably connected to the access management server 100, and manages the access history from the customer terminal 10 to the access management server 100 for each contractor ID. The log management server 150 includes an access history database 151, and an access history table described in FIG. 4 is stored in the access history database.

  The mail generation server 200 is a server that is communicably connected to the access management server 100 and is a server that generates a mail to be transmitted to the customer terminal 10.

  Hereinafter, the log management server 150 and the mail generation server 200 are described separately from the access management server 100, but the functions of the log management server 150 and the mail generation server 200 may be included in the access management server 100. For example, the access history database 151 may be provided in the data storage unit 102 of the access management server 100.

  The customer terminal 10 is a terminal that is accessed for internet banking, and as shown in FIG. Good. The customer terminal 10 includes a control unit 11, a data communication unit 13, a data storage unit 12, and an input / output unit 14.

  The control unit 11 includes a CPU (Central Processing Unit), a RAM (Random Access Memory), a ROM (Read Only Memory), and the like, and the data communication unit 13 includes a wired or wireless compatible communication device. The data storage unit 12 includes one or both of an HDD (Hard Disk Drive) and an SSD (Solid State Drive). Furthermore, the input / output unit 14 includes a display unit such as a liquid crystal monitor that displays an image, and includes a touch panel that accepts input from the user and an input unit such as voice input.

  The customer terminal 10 implements an access module 21 through cooperation between the control unit 11 and the data communication unit 13.

[Access control processing (priority flag activation processing)]
Next, the priority flag activation process of the access control process will be described with reference to FIG. This process is a process for starting a priority access flag when the system cannot be accessed even if an access request is made.

  First, the customer terminal 10 determines whether or not there is an access request for Internet banking from a user (step S01). If there is an access request (step S01: “YES”), the process proceeds to step S02. Until there is an access request (step S01: “NO”), the processing is awaited.

  This access request may be made by the user inputting a URL (Uniform Resource Locator) into the Web browser, or may be made by starting a predetermined application.

  Next, the customer terminal 10 receives the input of the contractor ID of the user to use (step S02). This process is performed, for example, by accepting input of an ID and a password in a predetermined window in the Web browser. The customer terminal 10 transmits the input contractor ID to the access management server 100 to make an access request.

  The contractor ID receiving module 112 of the access management server 100 receives the contractor ID and receives access (step S03). The access here is an access for accepting reception of the contractor ID. The number of accesses is the number that can be accessed from the customer terminal 10 to the access management server 100, and an example of the number of accesses is the number of sessions to the access management server 100.

  Then, the access number determination module 110 of the access management server 100 determines whether the number of sessions of the customer terminal 10 accessing the access management server 100 is equal to or greater than a predetermined number (step S04). The maximum value of the number of sessions is determined according to the degree of tolerance of the communication load of the access management server 100. If the actual number of sessions exceeds the maximum value of the number of sessions, a failure occurs in access processing due to the system load.

  If it is determined that the number of sessions of the customer terminal 10 is greater than or equal to the predetermined number (step S04: “YES”), the process proceeds to step S05. When it is determined that the number of sessions of the customer terminal 10 is not equal to or greater than the predetermined number (step S04: “NO”), normal processing can be performed, and therefore the access control processing (automatic access processing) in FIG. The process from step S27 is executed.

  Next, the access control module 111 of the access management server 100 transmits access information to the log management server 150 (step S05). Here, the access information is data including at least the contractor ID of the accessed customer terminal 10.

  In response to this, the access history database 151 of the log management server 150 searches the access history table stored in the access history database 151 of the log management server 150 for a corresponding contractor ID.

  As shown in FIG. 4, in the access history table, the contractor ID and the priority access flag are associated at least. In addition to this, the contractor ID, the access time, and the transaction indicating the contractor transaction type A code or the like may be associated. The access history table may record the number of times that a user having a certain contractor ID has accessed several times and access is denied as a result of the access.

  As a result of the search, the log management server 150 extracts the corresponding contractor ID and activates the corresponding priority access flag (“1”) (step S07).

  On the other hand, after transmitting the access information, the access management server 100 acquires message data from the mail generation server 200 (step S08). In other words, the access management server 100 sends a message that notifies the user who has made an access failure and apologizes, and a message indicating a future date, day of the week, or time zone that is easy to access this system to the mail generation server 200. Get more.

  The mail generation server 200 stores a message template in advance. Further, the access management server 100 statistically processes the number of accesses from the customer terminal 10 that changes over time, thereby determining a future date, day of the week, or time zone in which this system is easily accessible. . The mail generation server 200 acquires a future date, day of the week, or time zone determined by the access management server 100 that is easy to access the system from the access management server 100, and generates a message.

  Next, the access management server 100 transmits the acquired message data to the customer terminal 10, and the customer terminal 10 outputs the message data (step S10). FIG. 7 is a display example of the message data 91 output and displayed on the customer terminal 10. For example, “Thank you for using the XX system all the time. Because of congestion now. We will arrange for you to log in with priority.” Displayed.

[Access control processing (priority access processing)]
Next, of the access control processes, the priority access process will be described with reference to FIG. This process is a process of notifying the user who has activated the priority flag in the previous priority flag activation process that the system is accessible.

  First, the access count determination module 110 of the access management server 100 determines whether the number of sessions of the customer terminal 10 accessing the access management server 100 is equal to or less than a predetermined number (step S12). Whether the number of sessions is equal to or less than the predetermined number is determined according to the degree of allowable communication load of the access management server 100. For example, the current number of sessions used is less than 10% of the number of available sessions. In this case, it can be determined that the number is equal to or less than the predetermined number.

  When it is determined that the number of sessions of the customer terminal 10 is less than or equal to the predetermined number (step S12: “YES”), the process proceeds to step S13. When it is determined that the number of sessions of the customer terminal 10 is not less than or equal to the predetermined number (step S12: “NO”), this process ends.

  Next, the access control module 111 of the access management server 100 makes a search request for a contractor ID to the log management server 150 in order to search for a user to be preferentially accessed (step S13). In response to this, the log management server 150 searches the contractor ID for the contractor ID for which the priority flag is activated (step S14).

  Then, as a result of searching for the contractor ID, the log management server 150 determines a contractor ID for performing priority access notification (step S15). Here, when there are many users who have activated the priority flag, the log management server 140 may determine the contractor ID corresponding to the user with the highest access count as the contractor ID that performs the priority access notification. Good. The log management server 150 transmits the determined contractor ID to the access management server 100.

  Next, the access control module 111 of the access management server 100 acquires the content of the priority access notification from the mail generation server 200 (step S16). The mail generation server 200 stores a template of notification contents of the priority access notification in advance. Then, the access control module 111 of the access management server 100 transmits a priority access notification to the customer terminal 10 corresponding to the customer terminal ID (step S17).

  The customer terminal 10 corresponding to the customer terminal ID receives the priority access notification and outputs it (step S18). FIG. 8 shows a display example of the priority access notification 92 output and displayed on the customer terminal 10. For example, “Thank you for always using the XX system. Sorry for the inconvenience caused by the congestion, but I am relatively relaxed now. "Please click on the URL below to access it", and the URL prompting access will be displayed. In response to this, the user can preferentially access the system.

[Access control processing (automatic access processing)]
Next, a process in which the customer terminal 10 automatically accesses a system that provides Internet banking will be described with reference to FIG. This process is a process executed by the customer terminal 10 on the assumption that the message data is received from the access management server 100 in the priority flag activation process of FIG.

  First, the access module 21 of the customer terminal 10 refers to the easily accessible time zone described in the received message data and determines whether or not the current time is an accessible time (step S20). When the access module 21 determines that the current time is an accessible time (step S20: “YES”), the access module 21 starts access to the access management server 100 (step S21). On the other hand, if it is determined that the current time is not an accessible time (step S20: “NO”), the access process is not started and the access time is waited.

  Note that, as described above, whether to access or not may be processed so as to periodically access the access management server 100 at a predetermined time, without being based only on the time zone of the message data. .

  The access number determination module 110 of the access management server 100 accepts access from the customer terminal 10 (step S22), and determines whether or not the number of sessions for the current Internet banking system is equal to or greater than a predetermined number (step S23). ). If it is determined that the number of sessions is greater than or equal to the predetermined number (step S23: “YES”), the process proceeds to step S24. If it is determined that the number of sessions is not greater than or equal to the predetermined number (step S23: “NO”), the process proceeds to step S27.

  If the access control module 111 of the access management server 100 determines that the number of sessions is equal to or greater than the predetermined number, the access is not permitted (step S24) and a time zone in which future access is easy is determined (step S25). ). Then, the determined time zone for easy access is transmitted to the customer terminal 10, and the customer terminal 10 changes the time zone for easy access described in the previous message data to the time zone for easy access received this time ( Step S26).

  Thereby, the customer terminal 10 executes the process from step S20 in order to try again in the changed time zone. In the subsequent processing, access in the changed time zone is repeated, and the processing from step S20 to step S26 is repeated in a loop until access is permitted.

  On the other hand, if it is determined that the number of sessions is not greater than or equal to the predetermined number (step S23: “NO”), access is permitted (step S27), and an automatic access completion notification is output to the customer terminal 10 (step S27). S28) Notifying the user that the access to the internet banking is completed.

  FIG. 8 shows a screen image output to the customer terminal 10 when the automatic access completion notification is performed. On the customer terminal 10, "<Automatic access complete> Thank you for using the XX system all the time. You are now automatically connected to our internet banking." Notify completion. Then, by clicking the “continue banking” button 94, Internet banking is actually started.

  According to this embodiment, when access from users who are customers is concentrated, apology messages are sent, and mail delivery regarding easy-to-access time is performed. It is possible to prompt access. In addition, since the customer terminal 10 of the user who has not been able to access automatically accesses the system, the user can smoothly access the Internet banking without being aware of it.

  In the priority flag activation process, the message data to be transmitted may include a message notifying the service stop date / time (maintenance date / time) of the Internet banking service.

  The means, functions, and modules described above are realized by a computer (including a CPU, a server, a device, and various terminals) reading and executing a predetermined program. The program is provided in a form recorded on a computer-readable recording medium such as a flexible disk, CD (CD-ROM, etc.), DVD (DVD-ROM, DVD-RAM, etc.), for example. In this case, the computer reads the program from the recording medium, transfers it to the internal storage device or the external storage device, stores it, and executes it. The program may be recorded in advance in a storage device (recording medium) such as a magnetic disk, an optical disk, or a magneto-optical disk, and provided from the storage device to a computer via a communication line.

  As mentioned above, although this invention was demonstrated using embodiment, it cannot be overemphasized that the technical scope of this invention is not limited to the range as described in the said embodiment. It will be apparent to those skilled in the art that various modifications or improvements can be added to the above-described embodiments. Further, it is apparent from the scope of the claims that the embodiments added with such changes or improvements can be included in the technical scope of the present invention.

1 Access Management System 10 Customer Terminal 20 Car Station 100 Access Management Server 150 Log Management Server 200 Mail Generation Server

Claims (5)

A server that is communicably connected to a customer terminal and performs Internet banking with the customer terminal,
Contractor ID receiving means for receiving a contractor ID input from the accessed customer terminal;
In response to an access from the customer terminal, the number of accesses is counted, and an access number determination means for determining that the counted number of accesses is a predetermined number or more;
An access control means for preferentially controlling re-access from the customer terminal by turning on an access priority flag corresponding to the contractor ID when it is determined that the number of accesses is a predetermined number or more; ,
An access management server comprising:   2. The access management according to claim 1, wherein when it is determined that the number of accesses is equal to or greater than a predetermined number, message data relating to a time during which the user can access the server is further transmitted to a user corresponding to the contractor ID. server.   A customer terminal communicably connected to the access management server according to claim 2, wherein the customer terminal receives the message data from the access management server and receives the message data at the accessible time. A customer terminal comprising an access means for accessing an access management server. The customer terminal according to claim 3,
If the access means accesses the access management server at the accessible time, but the access is impossible, the customer terminal acquires the access time to the customer terminal to the access management server . An access management method that is connected to a customer terminal so as to be communicable and executed by a server that executes Internet banking with the customer terminal,
Receiving a contractor ID input from the accessed customer terminal;
Counting the number of accesses in response to access from the customer terminal, and determining that the counted number of accesses is a predetermined number or more;
If it is determined that the number of accesses is equal to or greater than a predetermined number, the access priority flag corresponding to the contractor ID is turned on to preferentially control access again from the customer terminal;
An access management method comprising:

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