JP2019185714A - Information processing apparatus, information processing system, control method of information processing apparatus, and program - Google Patents

Abstract

To provide an information processing apparatus and an information processing method in which a clerk can more appropriately perform reception to a specific person.SOLUTION: A server device 103 comprises: an identification information acquisition unit 11 that acquires IC tag information on a VIP customer who has passed through a gateway of a shop; an imaging information acquisition unit 13 that acquires imaging information in which the VIP customer indicated by the IC tag information acquired by the identification information acquisition unit 11 is imaged; a stay determination unit 16 that determines whether or not the VIP customer indicated by the IC tag information acquired by the identification information acquisition unit 13 is staying in the shop; and a display control unit 17 that controls to display VIP associated information of the VIP customer determined to be staying in the shop by the stay determination unit being associated with face imaging information on the VIP customer acquired by the imaging information acquisition unit 13 on a display unit 23. The display control unit 17 controls display content of the display unit 23 to indicate that the VIP customer is not staying when it is determined that the VIP customer is not staying in the shop.SELECTED DRAWING: Figure 3

Description

  The present invention relates to an information processing apparatus, an information processing system, a control method for the information processing apparatus, and a program.

  2. Description of the Related Art Conventionally, when a specific person visits a store, a system for notifying a store clerk of the fact of visiting the store and information about the specific person is known. For example, in the system described in Patent Document 1 below, first, information on an IC tag possessed by a visitor is read by a reading device. As a result of the reading, if the visitor is a so-called VIP customer, the fact that the VIP customer has visited the store is notified to the store clerk, and the face image of the VIP customer photographed when passing the store entrance is displayed on the store clerk's terminal screen. Let

JP 2006-18614 A

  By the way, in the retail industry, repetitive or continuous purchase of specific people such as so-called VIP customers among people who visit the store may lead to long-term continuous and stable sales. . Therefore, it is normal for such VIP customers to be assigned with a predetermined sales clerk, but when the sales clerk is not available, other clerk will respond appropriately to the VIP customer. You may not be able to do it and you may miss a sales opportunity. Therefore, there is a need for a system for providing a more appropriate response to a specific person such as a VIP customer.

  It is not possible to determine whether or not this particular person is currently in need of a response simply by knowing that the specific person has visited the store, and the store clerk will respond appropriately to this specific person. Is difficult. For example, in the system described in Patent Document 1, it is possible to know whether or not a specific person such as a VIP customer has visited, but it is not known whether or not a specific person who has visited the store has left the store. For this reason, the store clerk cannot determine whether or not a specific person is still in the store, and the store clerk may continue to search even though the specific person has already left the store. In some cases, a particular person is still in the store and may be encouraged to purchase, but may miss a sales opportunity.

  An object of the present invention is to provide an information processing apparatus, an information processing system, a control method for the information processing apparatus, and a program that enable a store clerk to more appropriately respond to a specific person.

  An information processing apparatus according to the present invention is an information processing apparatus capable of controlling display contents displayed on a display unit, and includes identification information acquisition means for acquiring identification information of a specific person who has passed through a store entrance, and identification information A shooting information acquisition unit that acquires shooting information obtained by shooting a specific person indicated by the identification information acquired by the acquisition unit and a specific person indicated by the identification information acquired by the identification information acquisition unit are staying in the store. Information relating to the specific person determined to be staying in the store by the stay determination means and the shooting information of the specific person acquired by the shooting information acquisition means Display control means for controlling to display on the display unit, and the display control means is that the specific person is not staying when the stay determination means determines that the specific person is not staying in the store It controls the display contents of the display unit as shown.

  An information processing system according to the present invention is an information processing system including a server device and a client device that can communicate with each other via a network, and the server device acquires identification information of a specific person who has passed through a store entrance. Identification information acquisition means, imaging information acquisition means for acquiring imaging information of a specific person indicated by the identification information acquired by the identification information acquisition means, and identification indicated by the identification information acquired by the identification information acquisition means A stay determination unit that determines whether or not the person is staying in the store, and the client device captures information about a specific person determined to be staying in the store by the stay determination unit as imaging information. Displaying means for displaying in association with shooting information of a specific person acquired by the acquiring means, and the display means determines whether the specific person is not staying in the store When it is determined by the stage, changing the display contents to indicate that a particular person is not staying.

  An information processing apparatus control method according to the present invention includes: an identification information acquisition step for acquiring identification information of a specific person who has passed through a store entrance; and a specific person indicated by the identification information acquired in the identification information acquisition step. In the shooting information acquisition step for acquiring the acquired shooting information, in the stay determination step for determining whether the specific person indicated by the identification information acquired in the identification information acquisition step is staying in the store, and in the stay determination step A display control step for controlling the information related to the specific person determined to be staying in the store to be displayed on the display unit in association with the shooting information of the specific person acquired in the shooting information acquisition step; The control step indicates that the specific person is not staying when it is determined in the stay determination step that the specific person is not staying at the store. To control the display contents of the display unit.

  The program according to the present invention acquires an information processing apparatus capable of controlling display contents displayed on a display unit by an identification information acquisition unit that acquires identification information of a specific person who has passed through a store entrance and an identification information acquisition unit. Whether or not the specific person indicated by the identification information acquired by the identification information acquisition means is staying in the store. The stay determining means for determining and the information related to the specific person determined to be staying in the store by the stay determining means are displayed on the display unit in association with the shooting information of the specific person acquired by the shooting information acquiring means. When the stay determination means determines that the specific person is not staying at the store, the display control means indicates that the specific person is not staying. Is a program for causing the functions to control the display contents of the display unit as.

  In the information processing apparatus, the information processing system, the information processing apparatus control method, and the program according to the present invention, when a specific person is staying in the store, information about the specific person staying is It is displayed in correspondence with the shooting information that the person was shot. Thereby, the salesclerk can confirm the information regarding the specific person staying at the store in association with the shooting information of the specific person. Therefore, the store clerk can appropriately grasp the specific person staying in the store while comparing the displayed information with the actual person, and can respond to the specific person. Further, when a specific person is not staying at the store, a display indicating that the specific person is not staying is displayed. For this reason, the store clerk can easily grasp whether or not the specific person is staying in the store, that is, whether or not the specific person is still in the store. As a result, the sales clerk will continue to search for specific people who have already left the store and have not stayed in the store, or sales opportunities even though there are specific people in the store who are still able to encourage purchases. Can be prevented from being missed. As a result, the store clerk can respond more appropriately to a specific person.

  In the information processing apparatus according to the present invention, the display control means hides information related to a specific person when the stay determination means determines that the specific person displayed on the display unit is not staying in the store. Control the display contents as follows. In this case, when a specific person displayed on the display unit is not staying in the store, information regarding the specific person is not displayed. Therefore, the store clerk can easily grasp that the specific person is no longer in the store.

  The display control means displays on the display section information indicating that the specific person is not staying at the store when the stay determination means determines that the specific person displayed on the display section is not staying at the store. You may control as follows. In this case, when the specific person displayed on the display unit is no longer staying at the store, information indicating that the specific person is not staying is displayed on the display unit. Therefore, the store clerk can more reliably grasp that the specific person is no longer in the store.

  The display control means controls the display unit to display information related to a plurality of specific persons determined to be staying in the store by the stay determination means as a list associated with the shooting information of each specific person. May be. In this case, since information on a plurality of specific people is displayed as a list corresponding to each piece of shooting information, the store clerk can easily grasp a plurality of specific people in the store.

  The display control means is determined not to stay by the stay determination means when at least one specific person among the plurality of specific persons displayed as a list is determined not to stay in the store by the stay determination means. The display content may be controlled so as to delete information related to a specific person from the list. In this case, information on a specific person who is no longer staying among a plurality of specific persons displayed as a list is deleted from the list. The store clerk can easily grasp whether it has disappeared.

  The identification information acquisition unit may acquire identification information stored in the storage medium. In this case, a specific person can be easily identified by acquiring the identification information stored in the storage medium.

  The stay determination means may determine whether or not the specific person is staying in the store based on the number of times the specific person has passed through the doorway. In this case, based on the number of times a specific person has passed through the doorway, it can be reliably determined whether or not the specific person is staying in the store.

  The display control means may display response time information for notifying the store clerk whether or not it is time to respond to a specific person. In this case, the store clerk can easily grasp whether or not it is time to respond to a specific person based on the response time information, and can respond to an appropriate time.

  The response time information may be response status information indicating whether or not a store clerk is being addressed to a specific person. In this case, since the reception status information indicating whether or not the store clerk is being handled for a specific person is displayed, based on the reception status information, It is possible to respond at an appropriate time when no response is made.

  The response time information may be response history information indicating a past response history of a store clerk to a specific person. In this case, since the clerk's response history information for a specific person is displayed, the clerk can determine whether or not to respond to the specific person based on the response history information. Can respond to the person at the right time.

  Response time information may be unaccepted time information indicating the duration of a state in which a store clerk is not responding to a specific person. In this case, since the unacceptable time information for a specific person is displayed, it is possible to determine whether or not to respond to the specific person based on the unacknowledged time information. You can respond at the right time.

  The response time information may be stay elapsed time information indicating a time during which a specific person stays in the store. In this case, since the staying time information in the store of a specific person is displayed, it is possible to determine whether or not to respond to a specific person based on the staying time information. You can respond to the time that is appropriate for the person.

  The response time information may be absence notification information indicating the absence of a sales clerk preset as a sales clerk in charge of a specific person. In this case, based on the displayed absence notification information, it is possible to appropriately recognize whether or not to respond on behalf of the absent store clerk.

  The display control means may control the display unit to display information on a specific person in charge of each sales clerk for each sales clerk preset as a sales clerk in charge of the specific person. In this case, it is possible to easily grasp the target to be handled by each sales clerk.

  The display control means adds and displays information related to a specific person in charge of a different sales clerk different from the predetermined sales clerk on a display screen on which information on the specific person in charge of the predetermined sales clerk is displayed. You may control as follows. In this case, in addition to the information related to the specific person in charge of the given sales clerk, information related to the specific person in charge of the other sales clerk is additionally displayed. It is also possible to respond appropriately to the object to be handled by the salesclerk in charge.

  Storage means for storing shooting information of a specific person determined to be staying at the store by the stay determination means, and the storage means shooting of a specific person determined not to be staying at the store by the stay determination means Information may be deleted. In this case, it is possible to satisfy the request not to leave a record of shooting information from the viewpoint of privacy.

  According to the present invention, a store clerk can more appropriately respond to a specific person.

It is a conceptual diagram which shows an example of the information processing system which concerns on 1st Embodiment of this invention. It is a figure which shows the hardware constitutions of the various apparatuses in the information processing system which concerns on 1st Embodiment of this invention. It is a block diagram which shows the function structure of the information processing system which concerns on 1st Embodiment of this invention. It is a figure which shows an example of the database of face imaging information. It is a figure which shows an example of the database of VIP customer determination information. It is a flowchart which shows an example of the flow of a process of the display control by a server apparatus. It is a flowchart which shows the detail of a process of step S605 of FIG. It is a flowchart which shows the detail of a process of step S607 of FIG. It is a figure which shows an example of the VIP customer store list screen displayed on a client apparatus. It is a figure which shows an example of the VIP customer store list screen displayed on a client apparatus. It is a figure which shows an example of the screen for reception displayed with a client apparatus. It is a figure which shows an example of the VIP customer store list screen displayed on a client apparatus. It is a block diagram which shows an example of a function structure of the information processing system which concerns on 2nd Embodiment of this invention. It is a flowchart which shows an example of the flow of a process of the display control by the server apparatus which concerns on 2nd Embodiment. It is a figure which shows an example of the display screen on which response time information was displayed. It is a figure which shows the modification of the display screen on which response time information was displayed. It is a figure which shows the VIP customer store list screen in the information processing system which concerns on 3rd Embodiment. It is a figure which shows the VIP customer store list screen in the information processing system which concerns on 3rd Embodiment. It is a figure which shows the VIP customer store list screen in the information processing system which concerns on 3rd Embodiment. It is a figure which shows the VIP customer store list screen in the information processing system which concerns on 3rd Embodiment. It is a figure which shows the modification of a VIP customer visit list screen. It is a figure which shows the modification of a VIP customer visit list screen. It is a figure which shows the modification of a VIP customer visit list screen.

  Hereinafter, an embodiment of the present invention will be described in detail with reference to the accompanying drawings. In the description, the same elements or elements having the same function are denoted by the same reference numerals, and redundant description is omitted.

(First embodiment)
First, an overview of the information processing system according to the present embodiment will be described. The information processing system according to the present embodiment is used, for example, in a retail store. In the present embodiment, as an example, in the retail industry, not only daily commodities and food items, but also unique items such as precious metals, branded products, home appliances, furniture, etc. that are sold in the same building are sold. The description will be made assuming that the present invention is not limited to this.

  In the retail industry, a member's card may be issued to a customer who has joined as a member with the aim of fixing customers. In the retail form that sells not only daily commodities and grocery items but also purchased items as described above, there are customers who make millions of purchases at one visit among members. Such a specific customer is called a so-called VIP customer. If the VIP customer can be encouraged to make repeated or continuous purchases, long-term continuous and stable sales can be secured.

  The information processing system according to the present embodiment displays display contents for the store clerk to appropriately deal with the VIP customer on the display screen of the terminal possessed by the store clerk. Specifically, in the information processing system according to the present embodiment, information on a VIP customer who has visited the store and stayed in the store is displayed to the store clerk together with a photographed image when the VIP customer visited the store. As a result, the store clerk can easily grasp the VIP customer who is staying in the store and can appropriately respond to the VIP customer.

  Hereinafter, a specific configuration of the information processing system will be described. FIG. 1 is a conceptual diagram illustrating an example of an information processing system 100 according to the present embodiment.

  As illustrated in FIG. 1, the information processing system 100 includes a reading device 101, a photographing device 102, a server device 103, and client devices 104 (client devices 104A and 104B).

  The reading device 101, the imaging device 102, the server device 103, and the client device 104 are connected to each other via a wired or wireless network N so as to communicate with each other.

  The reading device 101 is provided at a store entrance. The store entrance / exit shares a function as an entrance for a person to enter the store and a function as an exit for a person to leave the store. In addition, the entrance / exit may be comprised by providing an entrance and an exit separately in a store so that it may have the function as an entrance and the function as an exit each independently.

  In this embodiment, the store is composed of one building. The store is not limited to a single building, and may be a floor (a floor on a predetermined floor) in a single building, or may be a place of a predetermined section on the floor, and may be a plurality of buildings (buildings). It may be configured. The store entrance / exit may be an entrance / exit for entering / exiting one building, an entrance / exit for entering / exiting a floor or a predetermined area in one building, and each of a plurality of buildings. It may be an entrance for entering and exiting.

  For example, an automatic door is provided at the entrance of the store. When a person (a customer in this embodiment) approaches the automatic door from the outside or inside of the store, this is detected and the automatic door opens. The reading device 101 reads the customer's IC tag information in response to the automatic door being opened. For example, the reader 101 reads the customer's IC tag information for a predetermined time after the automatic door is opened. Thereby, the reader 101 reads the IC tag information of the customer who passes through the store entrance. The IC tag information of the customer is identification information for identifying the customer and includes, for example, an identification number.

  The customer's IC tag information is information stored in an IC tag (storage medium) attached to the member's card 105 in, for example, a wallet owned by the customer. The IC tag is, for example, an RFID (Radio Frequency Identification System) tag. The IC tag information includes information for making it possible to determine whether or not the customer is a specific customer (for example, a VIP customer). The reading device 101 transmits the read IC tag information of the customer to the server device 103.

  At least one reading device 101 is provided at the entrance / exit. A plurality of reading devices 101 may be provided side by side at a predetermined location of the entrance / exit, or a plurality of readers 101 may be provided so as to have a predetermined interval at different locations of the entrance / exit.

  The imaging device 102 is provided at a store entrance and captures a customer passing through the store entrance. The imaging device 102 is a network camera (surveillance camera) that can be connected to the network N, for example, and can capture a moving image or a still image. Hereinafter, information on a moving image or a still image captured by the imaging apparatus 102 is also referred to as “imaging information”.

  The imaging device 102 transmits imaging information to the server device 103. The imaging device 102 may transmit the imaging information to the server device 103 intermittently or at predetermined intervals.

  For example, in response to a shooting instruction from the server apparatus 103, the shooting apparatus 102 performs shooting so that a customer's face passing through the store entrance is reflected. The photographing apparatus 102 transmits photographing information (hereinafter also referred to as “face photographing information”) obtained by photographing the customer's face to the server apparatus 103.

  Note that the imaging device 102 is not limited to the customer's face, and performs imaging so as to show what shows the customer's characteristics such as the customer's whole body, a characteristic part of the body, the customer's clothes, or the customer's belongings, The photographing result may be transmitted to the server apparatus 103 as photographing information.

  The photographing instruction to the photographing apparatus 102 may not be performed by the server apparatus 103, and may be performed by the reading apparatus 101 simultaneously with reading of the IC tag information, for example. That is, the imaging device 102 may perform imaging so that a customer's face passing through the store entrance is reflected in response to an imaging instruction from the reading device 101. In this case, the IC tag information may be transmitted together with the photographing instruction from the reading device 101 to the photographing device 102, and the photographing device 102 associates the face photographing information with the IC tag information transmitted from the reading device 101. In a state, it may be transmitted to the server device 103.

  At least one photographing device 102 is provided at the doorway. A plurality of imaging devices 102 may be provided side by side at a predetermined location at the entrance / exit, or a plurality of imaging devices 102 may be provided at predetermined locations at the entrance / exit so as to have a predetermined interval.

  The server device 103 acquires the IC tag information transmitted from the reading device 101 by receiving the information. When the IC tag information transmitted from the reading device 101 is IC tag information indicating a VIP customer, the server device 103 determines whether the VIP customer is staying in the store. That is, the server apparatus 103 determines whether or not the VIP customer who has visited the store is still in the store without leaving the store.

  Whether the customer who visited the store is a VIP customer, that is, whether or not the IC tag information is IC tag information indicating a VIP customer may be determined by the server device 103, the reading device 101, and the imaging device The determination may be made in 102 or another external server device. In the present embodiment, description will be made assuming that the server apparatus 103 makes the determination.

  The server device 103 obtains the image capturing information transmitted from the image capturing device 102 by receiving the information. The server device 103 stores the IC tag information acquired from the reading device 101 and the face photographing information acquired from the photographing device 102 in association with each other.

  Specifically, the server apparatus 103 transmits a photographing instruction to the photographing apparatus 102 at the timing of receiving the IC tag information or determining whether the customer who has visited the store is a VIP customer. The server apparatus 103 stores the face photographing information photographed by the photographing apparatus 102 in response to the photographing instruction and transmitted from the photographing apparatus 102 in association with the IC tag information that triggered the photographing instruction.

  The server apparatus 103 can control display contents displayed on the display screen 104 a of the client apparatus 104. When it is determined that the VIP customer has come to the store, the server device 103 performs control so that information related to the VIP customer is displayed on the display screen 104a in association with the VIP customer face photographing information.

  The information related to the VIP customer is information associated with the attribute, characteristic or behavior of the VIP customer, for example, personal information, sales clerk information, purchase history information, or the like. Hereinafter, information related to VIP customers is also referred to as “VIP related information”.

  The personal information is personal information of a VIP customer registered in advance when a member's card is issued or a member is registered, and is, for example, a name, sex, date of birth, or address.

  The sales clerk information is information indicating the sales clerk who is in charge of the VIP customer, and is, for example, the name of the sales clerk in charge.

  The purchase history information is information indicating the past purchase history of the VIP customer, for example, information in which information related to a product that the VIP customer has purchased in the past is associated with date and time information on the purchase of the product. is there.

  Further, the server device 103 controls to display on the display screen 104a response time information for notifying the store clerk whether or not the store clerk needs to respond to the VIP customer.

  The response time information is information for notifying the store clerk of the current situation of the VIP customer so that the VIP customer visiting the store receives the response at an appropriate timing. Response time information is, for example, response status information or stay status information.

  The response status information is information indicating the response status to the VIP customer. The response status information is, for example, response status information, response history information, or non-response time information.

  The response status information is, for example, information indicating whether or not a store clerk is being handled for a VIP customer, or whether or not a store clerk has been received for a VIP customer. For example.

  The response history information is information indicating a past response history of the VIP customer. More specifically, the response history information is response frequency information indicating the number of times that a store clerk has responded to a VIP customer, response time information indicating a time when an interaction with a VIP customer is performed, or the like.

  The number of times indicated by the response frequency information may be, for example, the response frequency during the current stay, or may be the response frequency during any of the past visits. Response times).

  The time indicated by the response time information may be, for example, the elapsed time of the current response, the time required for any of the previous responses, or the total time required for multiple responses during a single stay ( It may be the total response time for one stay.

  The unaccepted time information is information indicating the duration of the unaccepted state in which the store clerk is not responding to the VIP customer. More specifically, the unaccepted response time information is information indicating an elapsed time from the date and time when the previous response of the store clerk to the VIP customer is completed to the present time.

  The stay status information is information indicating the stay status of the VIP customer, and is, for example, store visit date / time information, store exit date / time information, stay elapsed time information, or stay history information.

  The visit date / time information is information indicating the date / time when the VIP customer visited the store. More specifically, the store visit date / time information is date / time information when the reading device 101 reads the IC tag information of the VIP customer who has passed through the entrance to come to the store.

  The store exit date / time information is information indicating the date / time when the VIP customer left the store. More specifically, the store closing date / time information is date / time information when the reading device 101 has read the IC tag information of the VIP customer who has passed through the entrance to exit the store.

  The staying elapsed time information is information indicating how long a VIP customer stays in the store (information indicating how long the customer has been in the store). The stay elapsed time information is calculated, for example, as a difference between the date and time when the VIP customer visited and the current date and time.

  The stay history information is information indicating a past stay situation of the VIP customer. More specifically, the stay history information is information indicating the past stay time of the VIP customer, the number of past stays of the VIP customer, or the like. The past staying time may be the time spent during any past stay, or the total time spent during each past stay (all past staying times).

  The client device 104 is a terminal operated by a user such as a store clerk. The client device 104 may be an installed personal computer or a portable device such as a smartphone or a tablet PC.

  The client device 104 has a display screen 104a. The display screen 104a displays customer information and the like, which can be viewed by a user such as a store clerk. The client device 104 provides an application (hereinafter, also referred to as “customer reception application”) for the store clerk to appropriately handle the customer via the display screen 104a.

  Next, an example of a hardware configuration of various devices (the server device 103 and the client device 104) in the information processing system 100 will be described with reference to FIG. FIG. 2 is a diagram illustrating a hardware configuration of various devices in the information processing system 100.

  2, various devices include a CPU 201, a RAM 202, a ROM 203, a system bus 204, an input controller 205, a video controller 206, a memory controller 207, a communication I / F controller 208, a keyboard 209, and a CRT 210. And an external memory 211.

  The CPU 201 comprehensively controls operations in various devices, and comprehensively controls various devices and various controllers connected to the system bus 204 as necessary.

  The RAM 202 functions as a main memory or work area for the CPU 201. The CPU 201 implements various operations by loading a program necessary for execution of processing from the ROM 203 or the external memory 211 into the RAM 202 and executing the loaded program.

  The ROM 203 stores various programs. The various programs are a BIOS (Basic Input / Output System), an operating system program (hereinafter referred to as OS), which is a control program of the CPU 201, or various programs necessary for realizing functions executed by each server or each PC. Etc. These programs may be stored in the external memory 211.

  The system bus 204 connects the CPU 201, RAM 202, ROM 203, input controller 205, video controller 206, memory controller 207, and communication I / F controller 208 so that they can communicate with each other.

  The input controller 205 controls input from a keyboard 209 or a pointing device such as a mouse.

  The video controller 206 controls display on a display unit such as a CRT display (CRT) 210. The display unit is not limited to the CRT display, and may be another display unit such as a liquid crystal display.

  In the embodiment of the present invention, the display screen 104a of the client device 104 has a touch panel function. When the display screen 104a has a touch panel function, the display screen 104a also functions as an operation accepting unit, and transmits touch operation information detected by the touch panel function to the input controller as input information. That is, the input controller 205 performs input control from the display screen 104a.

  The memory controller 207 controls access to the external memory 211. The external memory 211 is a hard disk (HD), a flexible disk (FD), a compact flash (registered trademark) memory, or the like. The external memory 211 stores a boot program, browser software, various applications, font data, user files, edit files, various data, and the like. The CompactFlash (registered trademark) memory is connected to a PCMCIA card slot via an adapter, for example.

  The communication I / F controller 208 is connected to and communicates with an external device via a network, and executes communication control processing on the network. For example, Internet communication using TCP / IP is possible.

  Note that the CPU 201 enables display on the CRT 210 by executing, for example, outline font rasterization processing on a display information area in the RAM 202. In addition, the CPU 201 allows a user instruction with a mouse cursor or the like on the CRT 210.

  Various programs to be described later for realizing the present invention are recorded in the external memory 211 and executed by the CPU 201 by being loaded into the RAM 202 as necessary. Furthermore, definition files and various information tables used when the above program is executed are also stored in the external memory 211, and detailed descriptions thereof will be described later.

  Next, an example of a functional configuration of the information processing system 100 will be described with reference to FIG. FIG. 3 is a block diagram illustrating an example of a functional configuration of the information processing system 100.

  The functional units 11 to 18 shown in FIG. 3 are functional units included in a server application installed in the server device 103. In addition, each of the functional units 21 to 23 illustrated in FIG. 3 is a functional unit included in a client application installed in the client device 104.

  First, the functional configuration of the server apparatus 103 will be described. Functionally, the server device 103 includes an identification information acquisition unit 11 (identification information acquisition unit), an identification information storage unit 12, a shooting information acquisition unit 13 (shooting information acquisition unit), a shooting information storage unit 14, A specific person determination unit 15, a stay determination unit 16 (stay determination unit), a display control unit 17 (display control unit), and an input information acquisition unit 18 are provided.

  The identification information acquisition unit 11 acquires the IC tag information of the customer who has passed through the store entrance. Specifically, the identification information acquisition unit 11 receives the customer's IC tag information read by the reading device 101 (see FIG. 1) from the reading device 101. The identification information acquisition unit 11 outputs the received IC tag information to the imaging information acquisition unit 13 and the specific person determination unit 15.

  The identification information acquisition unit 11 acquires the number of times IC tag information has been read by the reading device 101 (hereinafter also referred to as “number of readings”). The identification information acquisition unit 11 may acquire the number of times of receiving the IC tag information as the number of times of reading, or may acquire the number of times of reading by transmitting the number of times of reading from the reading device 101.

  The number of readings may be the number of readings in a day from the opening of the store to the closing of the store, or the total number of readings that the customer has read in the past. The identification information acquisition unit 11 outputs the acquired number of readings to the identification information storage unit 12 in association with the IC tag information.

  The identification information acquisition unit 11 acquires information indicating the date and time when the IC tag information is read by the reading device 101 (hereinafter also referred to as “reading date information”). The identification information acquisition unit 11 may acquire the date and time when the IC tag information is received as the reading date and time information, or may acquire the reading date and time information by being transmitted from the reading device 101. The identification information acquisition unit 11 associates the acquired reading date and time information with the IC tag information and outputs it to the identification information storage unit 12.

  The identification information storage unit 12 stores the number of readings and reading date information acquired by the identification information acquisition unit 11. The identification information storage unit 12 stores the number of readings and the reading date / time information in association with the IC tag information. That is, the identification information storage unit 12 stores, for each IC tag information, a database in which the number of times of reading the IC tag information and reading date information are associated with each other.

  The identification information storage unit 12 determines whether the acquired read date / time information is store visit date / time information or store exit date / time information based on the acquired number of reads, and the acquired read date / time information is used as the store visit date / time information and the store exit date / time. The information may be stored as any of the information.

  The determination of the reading date and time information by the identification information storage unit 12 is performed based on whether the number of readings is an odd number or an even number, for example, in the same manner as the determination by the stay determination unit 16 described later whether or not the user is staying. That is, when the number of readings is an odd number, it is determined that the reading date information is store visit date information, and when the number of readings is an even number, the reading date information is determined to be store closing date information.

  The imaging information acquisition unit 13 acquires imaging information in which a customer passing through a store entrance is captured. Specifically, the shooting information acquisition unit 13 receives from the shooting device 102 customer shooting information shot by the shooting device 102 (see FIG. 1). The shooting information acquisition unit 13 outputs the received shooting information to the shooting information storage unit 14.

  When the IC tag information is output from the identification information acquisition unit 11, the imaging information acquisition unit 13 reflects the face of the customer (customer indicated by the IC tag information) that has passed through the store entrance to the imaging device 102. Instruct the camera to shoot. The photographing information acquisition unit 13 receives from the photographing device 102 the customer's face photographing information photographed by the photographing device 102 in response to the photographing instruction. The shooting information acquisition unit 13 outputs the received face shooting information to the shooting information storage unit 14 in a state of being associated with the IC tag information.

  The shooting information acquisition unit 13 may output the received shooting information to the display control unit 17 without outputting to the shooting information storage unit 14. That is, the shooting information acquired by the shooting information acquisition unit 13 may be output to the display control unit 17 as a live video without being stored in the shooting information storage unit 14. Further, the shooting information acquisition unit 13 may output the received face shooting information to the display control unit 17 in a state associated with the IC tag information without outputting to the shooting information storage unit 14.

  Note that the shooting information acquisition unit 13 may not acquire all of the customer's face shooting information indicated by the IC tag information output from the identification information acquisition unit 11. For example, when the specific person determination unit 15 determines that the shooting information acquisition unit 13 is a VIP customer, the shooting information acquisition unit 13 may acquire the face shooting information of the VIP customer. Moreover, the imaging information acquisition unit 13 may acquire the facial imaging information of the customer who passes the entrance and exit to visit the store without acquiring the facial imaging information of the customer who passes the entrance and exit to exit the store.

  The shooting information storage unit 14 stores shooting information acquired by the shooting information acquisition unit 13. Further, the shooting information storage unit 14 stores the face shooting information acquired by the shooting information acquisition unit 13 in association with the IC tag information.

  FIG. 4 is a diagram illustrating an example of a database of face photographing information stored in the photographing information storage unit 14. The database shown in FIG. 4 stores an identification number indicating the IC tag information of the customer and face photographing information associated with the identification number.

  Based on the IC tag information output from the identification information acquisition unit 11, the specific person determination unit 15 determines whether the customer indicated by the IC tag information (that is, the customer who has passed through the store entrance) is a VIP customer. . VIP customer determination information indicating whether or not the customer indicated by the IC tag information is a VIP customer is stored in advance. The specific person determination unit 15 makes a determination with reference to the VIP customer determination information.

  FIG. 5 is a diagram illustrating an example of a database of VIP customer determination information. In the database shown in FIG. 5, VIP customer flag information associated with the customer identification number indicated by the IC tag information is stored. The VIP customer flag information is a flag indicating whether or not the customer is a VIP customer. For example, the VIP customer flag information is “1” when the customer is a VIP customer, and “0” when the customer is a general customer other than the VIP customer. Indicated by

  The database shown in FIG. 5 is set in advance by the system administrator and stored in the server apparatus 103. The VIP customer flag information may be set, for example, by a store clerk or the like entering the client device 104, or may be stored in the client device 104. Further, the VIP customer flag information input in the client device 104 may be stored in the server device 103 by being transmitted from the client device 104 to the server device 103.

  The specific person determination unit 15 determines whether or not the customer indicated by the IC tag information is a VIP customer by referring to a database as shown in FIG. For example, in the database example shown in FIG. 5, a customer whose identification number indicated by the IC tag information is “0001” or “0002” is determined to be a general customer other than the VIP customer, and the identification indicated by the IC tag information. A customer whose number is “0010” or “0997” is determined to be a VIP customer. When it is determined that the customer indicated by the IC tag information is a VIP customer, the specific person determination unit 15 outputs the determination result to the stay determination unit 16.

  Based on the determination result output from the specific person determination unit 15, the stay determination unit 16 determines whether or not the VIP customer is staying in the store, that is, whether or not the VIP customer is staying in the store. judge. The stay determination unit 16 outputs information indicating the determination result to the display control unit 17.

  The stay determination unit 16 determines whether or not the VIP customer is staying in the store based on the number of times that the VIP customer to be determined has passed through the doorway. The number of times of passing through the doorway is, for example, the number of times of reading the IC tag information described above, and is stored in the identification information storage unit 12. The stay determination unit 16 refers to the number of readings stored in the identification information storage unit 12 to determine whether the VIP customer to be determined is staying in the store.

  The stay determination unit 16 determines that the VIP customer is staying at the store, for example, when the number of readings of the VIP customer to be determined (the number of times the VIP customer has passed through the doorway) is an odd number. In other words, when the number of times the VIP customer has passed through the doorway is one, the VIP customer stays in the store without leaving the store after coming to the store, and the VIP customer is staying in the store. It is determined that If the number of times the VIP customer has passed through the doorway is an odd number of 3 or more, it is determined that the VIP customer is staying at the store, assuming that the customer has visited the store again after leaving the store.

  The stay determination unit 16 determines that the VIP customer is not staying in the store, for example, when the number of times the VIP customer to be determined is read (the number of times the VIP customer has passed through the doorway) is an even number. That is, when the number of times the VIP customer has passed through the doorway is an even number, it is determined that the VIP customer has not stayed at the store, assuming that the VIP customer who has visited the store has left the store.

  The display control unit 17 controls the display content of the display screen 104 a displayed on the display unit 23 of the client device 104. Specifically, the display control unit 17 controls the display content of the display screen 104 a based on the determination result by the stay determination unit 16.

  9 to 12 are diagrams illustrating an example of the display screen 104 a controlled by the display control unit 17. 9, FIG. 10 and FIG. 12 show the VIP customer visit list screen, and FIG. 11 shows the reception screen. The VIP customer store list screen is a screen that displays VIP related information of a plurality of VIP customers who have visited the store as a list. The reception screen is a screen that displays information about the VIP customer who performs the reception. Hereinafter, the control of the display content of the display screen 104a by the display control unit 17 will be described in detail with reference to FIGS.

  When the stay determination unit 16 determines that the VIP customer is staying at the store, the display control unit 17 uses the VIP customer face photographing information acquired by the photographing information acquisition unit 13 as the VIP related information described above. Are displayed on the display screen 104a in association with each other.

  For example, as in the VIP customer visit list screen of FIG. 9, the display control unit 17 causes the display screen 104a to display VIP related information of a plurality of VIP customers visiting the store as a list. In other words, the display control unit 17 shows the VIP related information of a plurality of VIP customers staying in the store in association with the face photographing information 900 of each VIP customer.

  In the VIP customer store list screen of FIG. 9, among the VIP related information, the customer name 901 as personal information and the salesclerk name 902 as salesclerk information are displayed.

  The display control unit 17 may display the reception screen shown in FIG. 11 in addition to the VIP customer store list screen shown in FIG. For example, as shown in FIG. 11, the display control unit 17 displays a screen in which VIP-related information of a VIP customer who starts a service among VIP customers visiting the store is associated with the face photographing information of the VIP customer. Display as a response screen.

  When the input information of the touch operation to the reception start icon 904 (see FIG. 9) on the VIP customer visit list screen is output from the input information acquisition unit 18, the display control unit 17 displays the VIP customer visit list screen on the reception screen. Switch to display. When the input information of the touch operation on the reception completion icon 1105 or the display switching icon 1107 (see FIG. 11) on the reception screen is output, the display control unit 17 switches the reception screen to the VIP customer visit list screen. .

  An “icon” is an image element represented by a graphic or a picture in a graphical user interface (GUI). The response start icon 904 is an icon for accepting the response start by the store clerk. The reception start icon 904 is displayed in association with a VIP customer that has not been handled by a store clerk on the VIP customer visit list screen.

  The reception completion icon 1105 is an icon for accepting reception completion by a store clerk. The display switching icon 1107 is an icon for accepting a request for switching to the VIP customer store list screen. The reception completion icon 1105 and the display switching icon 1107 are displayed on the reception screen in association with the VIP customer for whom the store clerk is responding.

  In the reception screen of FIG. 11, the name 901, the sex 1101, the date of birth 1102, and the address 1103 are displayed as personal information of the VIP related information. In addition, information 1104 in which purchase date / time, purchased product, and amount are associated is displayed as purchase history information in the VIP related information.

  The VIP-related information is associated with the IC tag information, is preset by a system administrator, for example, and is stored as a database in the server device 103 or an external server device.

  The VIP related information may be set by a store clerk or a customer inputting to the client device 104. That is, the VIP related information may be received by an operation receiving unit 21 described later of the client device 104 and acquired by the input information acquiring unit 18 of the server device 103. Further, the VIP related information received by the operation receiving unit 21 may be stored in the client device 104 as a database.

  The display control unit 17 refers to these databases, and acquires VIP related information about the VIP customer determined to be staying at the store by the stay determination unit 16.

  In addition, the display control unit 17 controls to display the response time information on the display screen 104a. For example, in the VIP customer store list screen of FIG. 9 and the reception screen of FIG. 11, store visit date / time information 903 is displayed as stay status information in the response time information.

  In addition, in the VIP customer store list screen of FIG. 9, an unhandled icon 905 and a busy icon 906 indicating the service status information are displayed as the service status information of the service time information. The unaccepted icon 905 indicates that the store clerk is not responding, and the in-service icon 906 is the state in which the store clerk is responding (being responding). Indicates.

  When the input information of the touch operation on the response start icon 904 (see FIG. 9) or the response completion icon 1105 (see FIG. 11) is output from the input information acquisition unit 18 described later, the display control unit 17 displays the response status information. Control to change.

  In other words, the display control unit 17 performs control for switching the display of the non-response icon 905 to the display of the response-in-progress icon 906 for a VIP customer for which a touch operation has been performed on the response start icon 904. Further, the display control unit 17 switches the display of the in-service icon 906 to the display of the non-response icon 905 for the VIP customer for which the touch operation on the reception completion icon 1105 has been performed.

  Response time information is set, for example, by a store clerk or customer inputting data to the client device 104. That is, the response time information is received by an operation receiving unit 21 described later and acquired by the input information acquiring unit 18.

  Response time information may be stored as a database in the server device 103 or an external server device. The response time information may be calculated based on information acquired by the identification information acquisition unit 11 or the imaging information acquisition unit 13 and stored as a database in the identification information storage unit 12 or the imaging information storage unit 14. The display control unit 17 refers to these databases and obtains response time information about the VIP customer.

  In addition, when the stay determination unit 16 determines that the VIP customer is not staying at the store, the display control unit 17 displays the display content on the display screen 104a so as to indicate that the VIP customer is not staying. Control. For example, the display control unit 17 displays VIP store information indicating that the VIP customer has left the store.

  For example, the display control unit 17 hides the VIP related information of the VIP customer determined not to be staying on the display screen 104a. More specifically, when the VIP customer named “Jiro Sato” on the VIP customer visit list screen in FIG. 9 is not staying, the display control unit 17 displays “Sato Sato” as shown in FIG. The VIP customer store list screen from which the “Jiro” column is deleted is displayed. That is, the display control unit 17 deletes the VIP related information of “Jiro Sato” from the display screen 104a together with the corresponding face photographing information.

  In addition, the display control unit 17 causes the display screen 104a to display a store exit notification icon 1001 for notifying that the store has been closed as information indicating that the customer is no longer staying. The store exit notification icon 1001 includes, for example, character information “Jiro Sato has exited”.

  In the present embodiment, the display control unit 17 deletes the VIP related information and displays the store exit notification icon 1001 to surely notify the store clerk that the VIP customer is no longer staying. Not limited. The display control unit 17 notifies the store clerk that the VIP customer is no longer staying by performing either one of the control to hide the VIP related information and the control to display the store exit notification icon 1001. May be.

  In addition, the display control unit 17 displays various screens including other screens necessary to support the store clerk's response to the customer and live images acquired by the shooting information acquisition unit 13 as display contents. You may display on all or a part of 104a.

  For example, a recording icon 1106 for accepting the start of execution of a recording application is displayed on the reception screen in FIG. When the input information of the touch operation on the recording icon 1106 is output by the input information acquisition unit 18, the display control unit 17 may display information indicating that the recording application is being executed on the display screen 104 a. For example, the color of the recording icon 1106 may be changed, or the recording icon 1106 may be lit.

  The input information acquisition unit 18 acquires information based on a user's predetermined operation received by the operation reception unit 21 as input information. For example, the input information acquisition unit 18 acquires information corresponding to the icon indicated by the touch position based on the touch position on the display screen 104 a detected by the operation reception unit 21.

  When information indicating that a touch operation on the response start icon 904 is detected by the operation reception unit 21, the input information acquisition unit 18 acquires the information as input information. The input information acquisition unit 18 may acquire the time when the touch operation on the response start icon 904 is detected as response start time information indicating the response start time.

  When information indicating that a touch operation on the response completion icon 1105 is detected by the operation reception unit 21 is transmitted, the input information acquisition unit 18 acquires the information as input information. The input information acquisition unit 18 may acquire the time when the touch operation on the reception completion icon 1105 is detected as reception completion time information indicating the reception completion time.

  Further, the input information acquisition unit 18 acquires a result (for example, information recorded by the recording application) of executing an application preset on the icon indicated by the touch position based on the touch position. Moreover, the input information acquisition part 18 may acquire a user's input character information etc. as input information, for example.

  The input information acquisition unit 18 outputs the acquired information to the display control unit 17. Information acquired by the input information acquisition unit 18 may be stored as a database in the server device 103 or an external server device.

  Next, the functional configuration of the client device 104 will be described. Functionally, the client device 104 includes an operation reception unit 21, an application execution unit 22, and a display unit 23 (display unit).

  The operation reception unit 21 receives input from a user such as a store clerk or a customer. For example, when the user performs a predetermined operation (such as a touch operation, a mouse click operation, or a keyboard key press) on the display screen 104a, the operation reception unit 21 detects the predetermined operation.

  For example, the operation reception unit 21 detects a touch position where a touch operation is performed. For example, the operation reception unit 21 may receive a user's character input on the character input reception screen displayed on the display screen 104a.

  The operation reception unit 21 transmits information indicating that a predetermined operation has been detected to the application execution unit 22 and the input information acquisition unit 18.

  The application execution unit 22 executes an application associated in advance with the icon at the touch position detected by the operation reception unit 21. For example, when the operation reception unit 21 outputs that the clerk's touch operation on the recording icon 1106 displayed on the reception screen in FIG. 11 is detected, the application execution unit 22 records the recording associated with the recording icon 1106. Run the application.

  The recording application is an application for recording, for example, a conversation exchanged between a store clerk and a VIP customer. The application execution unit 22 transmits information recorded by executing the recording application to the input information acquisition unit 18.

  The display unit 23 displays predetermined information on the display screen 104 a of the client device 104. The display content displayed by the display unit 23 is controlled by the display control unit 17 of the server apparatus 103. That is, the display unit 23 changes the display content based on the predetermined screen display information received from the display control unit 17.

  When the stay determination unit 16 determines that the VIP customer is staying in the store, the display unit 23 displays the VIP related information in association with the VIP customer's face photographing information (see FIGS. 9 and 11). ).

  When the stay determination unit 16 determines that the VIP customer is not staying at the store, the display unit 23 changes the display content to indicate that the VIP customer has left the store (see FIG. 10). Further, the display unit 23 displays response time information (see FIGS. 9 and 11).

  Next, processing and operations executed in the information processing system 100 having the above-described configuration will be described with reference to flowcharts of FIGS. 6 to 8 and screen examples of FIGS. 9 to 11.

  FIG. 6 is a flowchart illustrating an example of a flow of display control processing by the server apparatus 103. FIG. 7 is a flowchart showing details of the process in step S605 of FIG. FIG. 8 is a flowchart showing details of the process in step S607 of FIG.

  As a premise, when the customer passes through the entrance of the store, the customer's identification information is read by the reading device 101 in response to the opening of the automatic door of the entrance. In addition, a customer who passes through the entrance is photographed by the photographing device 102 provided at the entrance of the store.

  When the display control process by the server apparatus 103 is started, first, as shown in FIG. 6, in the server apparatus 103, the identification information acquisition unit 11 reads the customer IC tag information read by the reading apparatus 101 and the number of times of reading. Are acquired (step S601). The number of readings is stored in the identification information storage unit 12, for example.

  Subsequently, the shooting information acquisition unit 13 acquires the customer shooting information indicated by the IC tag information acquired by the identification information acquisition unit 11 in step S601 (step S602).

  Specifically, when the IC tag information is output from the identification information acquisition unit 11, the imaging information acquisition unit 13 sends the customer who has passed through the store entrance to the imaging device 102 (the customer indicated by the IC tag information). Instruct the camera to take a picture of your face. The shooting information acquisition unit 13 acquires face shooting information shot by the shooting device 102 in response to the shooting instruction.

  Subsequently, the specific person determination unit 15 determines whether or not the customer indicated by the IC tag information acquired by the identification information acquisition unit 11 in step S601 is a VIP customer (step S603).

  If the specific person determination unit 15 determines that the customer indicated by the IC tag information is not a VIP customer (step S603; NO), the process returns to step S601.

  If the specific person determination unit 15 determines that the customer indicated by the IC tag information is a VIP customer (step S603; YES), the process proceeds to step S604.

  In step S604, the stay determination unit 16 determines whether the customer determined to be a VIP customer in step S603 is staying in the store. The determination process in step S604 is performed based on the number of readings acquired by the identification information acquisition unit 11 in step S601, for example.

  Note that the determination process as to whether or not the VIP customer is staying at the store is not limited to the case where the determination is performed based on the number of readings. For example, the position of the VIP customer in the store may be tracked, and based on the tracked position, it may be determined whether or not the VIP customer stays in the store.

  If the stay determination unit 16 determines that the VIP customer is staying at the store (visiting the store and not leaving the store) (step S604; YES), the process proceeds to step S605.

  In step S605, the display control unit 17 performs control to display the VIP related information of the VIP customer determined to be staying in step S604 on the display screen 104a together with the face photographing information acquired in step S602. After the process of step S605, the process proceeds to the determination process of step S606.

  Under the control of the display control unit 17 in step S605, in the client device 104, the display unit 23 displays the VIP related information on the display screen 104a together with the face photographing information. Details of the display control processing in step S605 will be described later with reference to FIG.

  In step S606, it is determined whether or not to end the display control process by the server apparatus 103. For example, when the operation receiving unit 21 of the client device 104 receives an operation for instructing to end the display process from the store clerk, or when the connection between the server device 103 and the client device 104 is disconnected, It is determined that the display control process is finished.

  When it is determined that the display control process is to be ended (step S606; YES), the display control process by the server apparatus 103 is ended. If it is determined not to end the display control process (step S606; NO), the process returns to step S601.

  Here, for example, when a VIP customer (a VIP customer determined to be staying at a store) targeted for display control in step S605 has left the store, in the process of returning step S601, The IC tag information of the VIP customer that has become is acquired again. In this case, the determination process of step S604 is performed again through the processes of step S602 to step S603. As a result of determining that the user is not staying, the process proceeds to step S607.

  As described above, when the determination process of S604 is performed again for the VIP customer determined to be staying, the process of step S603 may be omitted. That is, it is not necessary to acquire the face photographing information of the VIP customer who passes through the entrance to exit the store instead of visiting the store. For example, before step S602, the determination in step S603 is performed based on the identification information acquired in step S601. If the determination result indicates that the customer is a VIP customer, the process proceeds to step S604 without performing step S602. You may go on.

  If it is determined by the stay determination unit 16 that the VIP customer is not staying at the store (visited but has already exited) (step S604; NO), the process proceeds to step S607.

  In step S607, the display control unit 17 performs control to display information that informs that the VIP customer determined not to be staying in step S604 has left the store. After the process of step S607, the process proceeds to the determination process of step S606.

  Under the control of the display control unit 17 in step S607, in the client device 104, the display unit 23 displays display contents informing that the VIP customer has left the store on the display screen 104a. Details of the display control in step S607 will be described later with reference to FIG.

  In step S606, it is determined whether or not to end the display control process by the server apparatus 103. If it is determined to end the display control process (step S606; YES), the display control process by the server apparatus 103 is ended. . If it is determined not to end the display control process (step S606; NO), the process returns to step S601.

  Here, for example, when the VIP customer subject to display control in step S607 (the VIP customer who has left the store) visits the store again, the VIP subject to display control in the processing of step S601 returned. The customer's IC tag information is acquired again. In this case, the determination process of step S604 is performed again through steps S602 to S603, and as a result of determining that the user is staying, the process proceeds to step S605.

  Next, with reference to FIG. 7, the display control process (the process of step S605) when it is determined that the VIP customer is staying will be described in detail.

  As a premise for performing the series of processes shown in the flowchart of FIG. 7, the connection between the server apparatus 103 and the client apparatuses 104A and 104B is established, and the client apparatuses 104A and 104B are executing customer service applications. State. The client devices 104A and 104B are operated by different store clerks.

  When it is determined that the VIP customer is staying and the display processing of the VIP related information is started, as shown in FIG. 7, first, in the server apparatus 103, the display control unit 17 controls to display the VIP customer visit list screen. Is performed (step S701).

  Specifically, the display control unit 17 transmits to the display unit 23 screen display information (such as an HTML file) for displaying a VIP customer store list screen for the VIP customer determined to be staying in step S604. To do.

  Under the control of the display control unit 17 in step S701, in the client devices 104A and 104B, the display unit 23 displays a list of VIP-related information of VIP customers who are staying in the store in association with the face photographing information of the VIP customers. (Step S702). Specifically, the display unit 23 displays a VIP customer store list screen as shown in FIG. 9 based on the screen display information received from the display control unit 17.

  Subsequently, when the store clerk performs a touch operation on the response start icon 904 associated with a certain VIP customer in the client device 104A, the operation reception unit 21 detects the touch operation (step S703). The touch operation detected by the operation reception unit 21 is acquired as input information by the input information acquisition unit 18 of the server device 103.

  When the input information of the touch operation detected in step S703 is output from the input information acquisition unit 18, in the server device 103, the display control unit 17 displays the display content on the display screen 104a of the client device 104A in which the touch operation is detected. Control to switch between is performed (step S704).

  Specifically, the display control unit 17 transmits to the display unit 23 of the client device 104A screen display information for displaying the VIP customer's reception screen associated with the touch start icon 904 on which the touch operation has been performed.

  Under the control of the display control unit 17 in step S704, in the client device 104A, the display unit 23 displays the display content of the VIP customer associated with the reception start icon 904 that has been touched from the VIP customer store list screen. The screen is switched to a reception screen for performing (step S705).

  Specifically, the display unit 23 of the client device 104 </ b> A displays a reception screen as shown in FIG. 11 based on the screen display information received from the display control unit 17.

  For example, when a touch operation on the reception start icon 904 of the VIP customer “Taro Yamada” is detected on the VIP customer visit list screen (FIG. 9) of the client device 104A, the display screen 104a of the client device 104A is displayed as shown in FIG. Such a VIP customer “Taro Yamada” is switched to the reception screen.

  Further, when the input information of the touch operation detected in step S703 is output from the input information acquisition unit 18, the display control unit 17 in the server device 103 causes the client device 104A different from the client device 104A from which the touch operation is detected. Control to change the display of the response status information in the device 104B is performed (step S706).

  Specifically, the display control unit 17 transmits screen display information indicating that the VIP customer associated with the reception start icon 904 for which the touch operation has been performed has started, to the display unit 23 of the client device 104B. . The screen display information includes information for displaying the service-in-progress icon 906 as the service status information and information for hiding the service start icon 904.

  Under the control of the display control unit 17 in step S706, in the client device 104B, the display unit 23 changes the display of the VIP customer's reception status information associated with the reception start icon 904 that has been touched.

  Specifically, based on the screen display information received from the display control unit 17, the display unit 23 of the client device 104 </ b> B displays the service status information of the VIP customer associated with the service start icon 904 for which a touch operation has been performed. The service icon is changed from 905 to a busy icon 906 (step S707). Further, the display unit 23 of the client device 104B hides the reception start icon 904 of the VIP customer.

  For example, when a touch operation to the reception start icon 904 of the VIP customer “Taro Yamada” is detected on the VIP customer visit list screen (FIG. 9) of the client device 104A, the display screen 104a of the client device 104B is displayed as shown in FIG. The VIP customer visit list screen is switched to the VIP customer visit list screen of FIG. That is, the display status information of the VIP customer “Taro Yamada” is changed from the non-response icon 905 to the busy icon 906, and the response start icon 904 is hidden.

  Subsequent to step S705, when the store clerk performs a touch operation on the recording icon 1106 in the client device 104A, the operation reception unit 21 detects the touch operation (step S708).

  Subsequently, in the client device 104A, the application execution unit 22 executes the recording application, and transmits the recording information as an execution result to the server device 103 (step S709).

  Subsequently, in the server device 103, the input information acquisition unit 18 acquires the information recorded in step S709 (step S710). At this time, the acquired recording information may be stored in the server apparatus 103 and transmitted to the client apparatus 104 in response to a request from the client apparatus 104.

  Subsequent to step S709, when the store clerk performs a touch operation on the response completion icon 1105 in the client device 104A, the operation reception unit 21 detects the touch operation (step S711). The touch operation detected by the operation reception unit 21 is acquired as input information by the input information acquisition unit 18 of the server device 103.

  When the input information of the touch operation detected in step S711 is output from the input information acquisition unit 18, in the server device 103, the display control unit 17 displays the display content on the display screen 104a of the client device 104A in which the touch operation is detected. Control to switch between is performed (step S712).

  Specifically, the display control unit 17 transmits screen display information for displaying the VIP customer visit list screen to the display unit 23 of the client device 104A.

  Under the control of the display control unit 17 in step S712, in the client device 104A, the display unit 23 switches the display content of the display screen 104a from the reception screen in FIG. 11 to the VIP customer visit list screen in FIG. 9 (step S713).

  Specifically, the display unit 23 of the client device 104A displays a VIP customer store list screen as shown in FIG. 9 based on the screen change information received from the display control unit 17. As described above, when the salesperson who operates the client device 104A completes the VIP customer service, the display of the VIP customer service screen is terminated and the display returns to the VIP customer store list screen.

  When the input information of the touch operation detected in step S711 is output from the input information acquisition unit 18, in the server device 103, the display control unit 17 causes the client device 104A different from the client device 104A from which the touch operation is detected. Control to change the display of the reception status information in the device 104B is performed (step S714).

  Specifically, the display control unit 17 transmits screen display information indicating that the VIP customer associated with the reception completion icon 1105 to which the touch operation has been performed is completed to the display unit 23 of the client device 104B. . The screen display information includes information for displaying the unaccepted icon 905 as the response status information and information for displaying the response start icon 904.

  Under the control of the display control unit 17 in step S714, in the client device 104B, the display unit 23 changes the display of the VIP customer's reception status information associated with the reception completion icon 1105 on which the touch operation has been performed.

  Specifically, based on the screen display information received from the display control unit 17, the display unit 23 of the client device 104 </ b> B displays the service status information of the VIP customer associated with the service completion icon 1105 for which the touch operation has been performed, The display is changed from 906 to an unaccepted icon 905 (step S715). Further, the display unit 23 of the client device 104B displays a reception start icon 904 of the VIP customer.

  Next, with reference to FIG. 8, the display control process (the process of step S607) when it is determined that the VIP customer is not staying will be described in detail.

  As a premise for performing the series of processes shown in the flowchart of FIG. 8, it is assumed that the connection between the server apparatus 103 and the client apparatus 104 has been established, and the client apparatus 104 is executing a customer service application.

  When it is determined that the VIP customer is not staying and the display processing of the VIP store information is started, as shown in FIG. 8, first, in the server apparatus 103, the display control unit 17 performs the VIP in the client apparatus 104 to be controlled. It is determined whether the customer visit list screen is being displayed (step S801).

  In step S801, when it is determined that the VIP customer store list screen is not being displayed (step S801; NO), for example, it is assumed that a certain VIP customer is being received and the reception screen is displayed. In this case, the VIP store information display control is terminated on the assumption that it is not necessary to immediately display and notify the VIP store information of other VIP customers to the store clerk who is responding with reference to the service screen. To do.

  If it is determined in step S801 that the VIP customer visit list screen is being displayed (step S801; YES), the display control unit 17 closes the store on the VIP customer visit list screen displayed on the client device 104. Control is performed to delete the VIP-related information of the VIP customer (step S802).

  Specifically, the display control unit 17 transmits screen display information indicating that the VIP customer has left the store to the display unit 23. The screen display information includes information for displaying the VIP customer store list screen from which the display column of the VIP customer that has left the store is deleted, and displaying a store exit notification icon 1001.

  Under the control of the display control unit 17 in step S802, the display unit 23 of the client device 104 deletes and displays the VIP related information of the VIP customer who has left the store from the VIP customer visit list screen (step S803).

  Specifically, based on the screen display information received from the display control unit 17, the display unit 23 displays a VIP customer store list screen in which the display column of the VIP customer that has exited has been deleted, and a store exit notification icon 1001. Is displayed.

  For example, when the VIP customer “Jiro Sato” in the VIP customer visit list screen (FIG. 9) of the client device 104a leaves the store, the VIP customer visit list in which the column “Jiro Sato” is deleted as shown in FIG. A screen is displayed and a store exit notification icon 1001 is displayed.

  The processing described above may be realized as a program for causing the computer of the server apparatus 103 to function as each functional unit described above.

  As described above, according to the server device 103, the information processing system 100, the control method of the server device 103, and the program according to the present embodiment, when the VIP customer is staying in the store, the VIP relationship of the staying VIP customer The information is displayed in correspondence with the face photographing information obtained by photographing the VIP customer. Thereby, the salesclerk can confirm the VIP related information of the VIP customer who is staying in the store and the face photographing information of the VIP customer in association with each other. Therefore, the store clerk can appropriately grasp the VIP customer staying at the store while comparing the displayed VIP-related information or shooting information with the actual person, and can respond to the VIP customer. Further, when the VIP customer is not staying at the store, a display indicating that the VIP customer is not staying is displayed. For this reason, the salesclerk can easily grasp whether or not the VIP customer is staying in the store, that is, whether or not the VIP customer is still in the store. As a result, the store clerk continues to search for VIP customers who have already left the store and have not stayed in the store, or missed sales opportunities even though there are VIP customers in the store who are still able to encourage purchases. Can be suppressed. As a result, the store clerk can respond more appropriately to the VIP customer.

  Further, according to the present embodiment, customer face photographing information is acquired in response to the customer IC tag information being acquired by the identification information acquisition unit 11, and the customer IC tag information and face photographing information are associated with each other. It is done. Therefore, it is possible to associate the customer who visited the store with the customer's face without performing customer face authentication or the like. That is, it is possible to save the trouble of registering the customer's face in advance, and the present invention can also be applied to cases where the customer refuses to register the face.

  According to the present embodiment, when the VIP customer displayed on the display unit 23 (display screen 104a of the CRT 210) is not staying in the store, the VIP related information of the VIP customer is not displayed, and A store exit notification icon 1001 is displayed on the display screen 104a. Therefore, the store clerk can easily and reliably grasp that the VIP customer is no longer in the store.

  According to the present embodiment, VIP related information of a plurality of VIP customers is displayed as a VIP customer visit list associated with each piece of shooting information, so that a salesclerk can easily grasp a plurality of VIP customers in a store together. can do.

  According to the present embodiment, the VIP related information of the VIP customers who are no longer staying among the plurality of VIP customers displayed as the VIP customer visit list is deleted from the VIP customer visit list. The store clerk can easily grasp which VIP customer has left the store.

  According to the present embodiment, the identification information acquisition unit 11 can easily identify a VIP customer by acquiring the IC tag information of the VIP customer stored in the IC tag.

  According to the present embodiment, it is possible to reliably determine whether or not the VIP customer is staying at the store based on the number of times the VIP customer has passed through the doorway.

  According to the present embodiment, based on the displayed response time information, the store clerk can easily grasp whether it is time to respond to the VIP customer, and respond to the appropriate time. Can do.

  According to the present embodiment, any one of the unhandled icon 905 and the busy icon 906 is displayed as the service status information in the service time information. Therefore, it is possible to respond to the VIP customer at an appropriate time when the clerk is not responding to the VIP customer based on the reception status information. For example, it is possible to actively increase sales opportunities for VIP customers, for example, when a non-response icon 905 is displayed, the store clerk is repeatedly contacted.

(Second Embodiment)
Next, an information processing system according to the second embodiment will be described. The information processing system according to the second embodiment includes elements and structures similar to those of the information processing system 100 according to the first embodiment. For this reason, the same elements and structures as those of the information processing system 100 according to the first embodiment are denoted by the same reference numerals, detailed description thereof is omitted, and portions different from the first embodiment will be described.

  FIG. 13 is a block diagram illustrating an example of a functional configuration of an information processing system according to the second embodiment of the present invention. As shown in FIG. 13, in the information processing system 100A according to the second embodiment, the server device 103 does not include the stay determination unit 16 and includes the response time information acquisition unit 19. This is different from the information processing system 100 according to the first embodiment.

  The response time information acquisition unit 19 acquires response time information for a customer determined by the specific person determination unit 15 as a VIP customer. The response time information acquisition unit 19 acquires response time information based on information acquired by the identification information acquisition unit 11, the imaging information acquisition unit 13, or the input information acquisition unit 18, for example.

  Of the response time information, the stay status information (store visit date / time information, store exit date / time information, stay time information, stay history information, etc.) is acquired based on the information acquired by the identification information acquisition unit 11.

  For example, the store visit date / time information, the store exit date / time information, the stay time information, or the stay history information as the stay status information is acquired based on the read date / time information and the read count acquired by the identification information acquiring unit 11, and the identification information storage unit 12 is stored as a database. The response time information acquisition unit 19 refers to the database stored in the identification information storage unit 12 and acquires stay status information.

  Among the response time information, response status information (response status information, response history information, unaccepted time information, etc.) is acquired based on information acquired by the input information acquisition unit 18.

  For example, the reception time information acquisition unit 19 acquires the reception status information based on the input information of the touch operation on the reception start icon 904 acquired by the input information acquisition unit 18.

  The response time information acquisition unit 19 also sets the response time as response history information based on the time when the input information of the touch operation for the response start icon 904 and the response completion icon 1105 acquired by the input information acquisition unit 18 is acquired. get. For example, the difference between the time when the input information of the touch operation for the response completion icon 1105 is acquired and the time when the input information of the touch operation for the response start icon 904 is acquired is acquired as the response time.

  In addition, the reception time information acquisition unit 19 acquires the number of receptions as reception history information based on the acquisition number of input information of the touch operation for the reception start icon 904 acquired by the input information acquisition unit 18. For example, when the number of times of input information of touch operation for the response start icon 904 is 3, the response count information is 3 times.

  In addition, the reception time information acquisition unit 19 acquires the non-response time information by calculating the difference between the reception completion time indicated by the reception completion time information acquired by the input information acquisition unit 18 and the current date and time.

  The response time information acquisition unit 19 outputs the acquired response time information of the VIP customer to the display control unit 17. The response time information acquired by the response time information acquisition unit 19 may be stored as a database that can be referred to by the display control unit 17 in the server device 103.

  The display control unit 17 causes the display screen 104a to display the customer VIP related information determined by the specific person determination unit 15 as being a VIP customer. Further, the display control unit 17 controls the display content of the display screen 104a so as to display the VIP customer's response time information output from the response time information acquisition unit 19. Details of the control by the display control unit 17 will be described with reference to the flowchart of FIG.

  FIG. 14 is a flowchart illustrating an example of a display control process performed by the server apparatus 103 according to the second embodiment.

  When the display control process by the server apparatus 103 is started, as shown in FIG. 14, the server apparatus 103 performs the processes of steps S1401 to S1403 in the same manner as the processes of steps S601 to S603 of FIG.

  In step S1403, when the specific person determination unit 15 determines that the customer indicated by the IC tag information is not a VIP customer (step S1403; NO), the process returns to step S1401.

  If the specific person determination unit 15 determines that the customer indicated by the IC tag information is a VIP customer (step S1403; YES), the process proceeds to step S1404.

  Subsequently, in step S1404, the response time information acquisition unit 19 acquires response time information about the VIP customer (step S1404), and the process proceeds to step S1405. The response status information of the response time information may be acquired based on input information of a touch operation on the response start icon 904 or the like acquired by the input information acquisition unit 18 in the subsequent process of step S1405.

  Subsequently, in step S1405, the display control unit 17 performs control to display on the display screen 104a the VIP related information of the customer determined to be a VIP customer in step S1403. Further, the display control unit 17 performs control to display the response time information acquired in step S1404 on the display screen 104a.

  Specifically, the display control unit 17 transmits screen display information for displaying a VIP customer visit list screen for the customer determined to be a VIP customer in step S1403 to the display unit 23. Note that the VIP customer list information in the present embodiment may include information on not only VIP customers currently staying in the store but also VIP customers who have visited the store but have already left the store. The screen display information includes information for displaying the VIP customer's response time information.

  Under the control of the display control unit 17 in step S1405, in the client device 104, the display unit 23 displays the VIP customer store list screen. The VIP customer visit list screen includes response time information. That is, the display unit 23 displays various response time information in addition to the VIP related information and the face photographing information of the VIP customer.

  Detailed processing by the display control unit 17 in step S1405 is performed in the same manner as the processing flow shown in FIG. 7, for example.

  After the process of step S1405, the process proceeds to the determination process of step S1406. The determination process in step S1406 is the same as the determination process in step S606 of FIG.

  FIG. 15 is a diagram illustrating an example of a display screen 104a on which response time information is displayed by the display control process according to the second embodiment (the process of step S1405 in FIG. 14).

  The VIP customer store list screen shown in FIG. 15 corresponds to the VIP customer store list screen of FIG. 9 and is displayed for VIP customers staying in the store, as in the first embodiment.

  In the VIP customer visit list screen of FIG. 15, in addition to the visit date / time information 903, stay elapsed time information 1501 and past stay time information 1502 indicating stay history information are displayed as stay status information. In addition, as response status information, in addition to response status information (not-in-service icon 905 and in-service icon 906), reception-number information 1503 indicating reception history information and non-response time information 1504 are displayed.

  Moreover, the display control part 17 may perform the display process in step S1405 of FIG. 14 about the VIP customer who left the store. Specifically, the display control unit 17 may control the display history screen of FIG. 16 to be displayed on the display screen 104a at the timing when the reception of the clerk to the VIP customer is completed.

  FIG. 16 is a diagram showing a modified example of the display screen 104a on which response time information is displayed by the display control process according to the second embodiment (the process of step S1405 in FIG. 14).

  The screen example shown in FIG. 16 is a response history screen showing the latest response history for each VIP customer. On this response history screen, VIP related information of VIP customers who have already left the store and are not staying at the store is displayed as a list associated with the face photographing information.

  In the response history screen of FIG. 16, in addition to store visit date / time information 903, store exit date / time information 1602 is displayed as stay status information. In addition, as response status information, response time information 1601 indicating response history information is displayed. The response time information 1601 indicates the latest response time. In addition, purchase amount information 1605 indicating the amount of money purchased by the latest reception is displayed as purchase history information in the VIP related information.

  In the response history screen of FIG. 16, a playback icon 1603 for playing back information recorded by the recording application is displayed. When a touch operation on the reproduction icon 1603 is detected by the operation reception unit 21, information recorded in the client device 104 in which the touch operation is detected is reproduced.

  For example, in step S712 in FIG. 7, the display control unit 17 may perform control to switch from the reception screen to the display of the reception history screen without performing control to switch from the reception screen to the VIP customer visit list screen display. Good. The display control unit 17 switches the display from the response history screen to the VIP customer store list screen again at the timing when the input information acquisition unit 18 acquires the input information of the touch operation on the display switching icon 1107 on the reception screen. You may do.

  As described above, according to the present embodiment, the VIP related information of the VIP customer is displayed in association with the face photographing information of the VIP customer. Thereby, the salesclerk can check the VIP related information of the VIP customer and the face photographing information of the VIP customer in association with each other. Therefore, the store clerk can appropriately grasp the VIP customer who has visited the store while comparing the displayed information with an actual person, and can deal with the VIP customer. Furthermore, since the response time information is displayed, on the basis of this response time information, the store clerk can easily grasp whether or not it is necessary to respond to the VIP customer, and respond to the appropriate time. Can be done. As a result, the store clerk can respond more appropriately to the VIP customer.

  According to the present embodiment, any one of the unhandled icon 905 and the busy icon 906 is displayed as the service status information. Therefore, it is possible to respond to the VIP customer at an appropriate time when the clerk is not responding to the VIP customer based on the reception status information. For example, it is possible to actively increase sales opportunities for VIP customers, for example, when a non-response icon 905 is displayed, the store clerk is repeatedly contacted.

  Furthermore, according to the present embodiment, the number-of-response information 1503 and the response time information 1601 are displayed as the sales history information of the store clerk for the VIP customer. As a result, for example, the store clerk determines that a VIP customer with a small number of receptions should be repeatedly responded based on the number of receptions information 1503, or refers to the reception time information 1601 for the next reception. You can decide the time to perform.

  In addition, according to the present embodiment, the non-response time information 1504 is displayed. Therefore, for example, based on the unaccepted response time information 1504, the store clerk can determine that it is time to respond to a VIP customer who has not been addressed for a long time.

  Further, according to the present embodiment, the stay elapsed time information 1501 is displayed. Therefore, for example, based on the stay elapsed time information 1501, the store clerk can determine that it is time to respond to a VIP customer with a long stay elapsed time.

  Further, since the past stay time information 1502 is displayed together with the stay elapsed time information 1501, the store clerk can determine whether or not the current stay elapsed time is longer than the past stay time.

  In addition, according to the present embodiment, for a VIP customer who has left the store and is not in the store, based on the response history screen, for example, an appropriate way to respond to the next visit or a DM that should be encouraged to visit the next store Sending timing can be determined. Therefore, not only the VIP customer who is staying at the store, but also the customer who is not at the store after leaving the store, can respond appropriately at the next visit to the store. it can.

(Third embodiment)
Next, an information processing system according to the third embodiment will be described. The information processing system according to the third embodiment includes the same elements and structures as the information processing system 100 according to the first embodiment. For this reason, the same elements and structures as those of the information processing system 100 according to the first embodiment are denoted by the same reference numerals, detailed description thereof is omitted, and portions different from the first embodiment will be described.

  The information processing system according to the third embodiment is different from the information processing system 100 according to the first embodiment in display control for displaying a VIP customer visit list screen by the display control unit 17. Specifically, in the first embodiment, the information on all the VIP customers visiting the store is displayed in a list regardless of the store clerk, whereas in this embodiment, the information on the store VIP customers that are different for each store clerk is listed. it's shown. That is, for each salesclerk in charge, the VIP related information that each salesclerk is in charge of is displayed.

  Each sales clerk can browse the display screen 104a dedicated to each sales clerk by inputting a login name and a password at a terminal (client device 104) held by each sales clerk. The display control unit 17 performs display control of the display screen 104a that is different for each salesclerk in charge.

  17 to 20 are diagrams showing VIP customer store list screens in the information processing system according to the third embodiment. FIG. 17 shows a VIP customer visit list screen displayed on the terminal (client device 104) of the sales representative “Shiro Tanaka”. As shown in FIG. 17, in the terminal of the sales clerk “Shiro Tanaka”, the VIP customer (“Sachiko Sasaki”) set in advance as the one in charge of the sales clerk “Shiro Tanaka” as the VIP customer visiting the store. , “Yoko Tanaka”, “Yoichi Kawada”, etc.) are displayed in a list.

  FIG. 18 shows a VIP customer store list screen displayed on the terminal (client device 104) of the sales representative “Saburo Yoshida”. As shown in FIG. 18, at the terminal of the sales clerk “Saburo Yoshida”, the VIP customer (“Jiro Sato”, “Kondo”) set in advance as the one in charge of “Saburo Yoshida” as the VIP customer visiting the store. Hanami "etc.) are listed.

  Further, as shown in FIGS. 17 and 18, a list for adding a VIP customer store list of another store clerk different from itself is added to the VIP customer store list screen displayed on the terminal of each store clerk. Buttons 1701 to 1704 are displayed.

  In the list addition buttons 1701 to 1704, the name 1705 of the sales clerk and the status 1706 are displayed. Here, the status 1706 is information indicating the state or situation of the store clerk, and is indicated by, for example, “absent”, “free”, “busy”, or the like.

  The “absence” is absence notification information indicating that the clerk in charge is absent, for example, when the clerk in charge is on vacation or when the clerk is temporarily away from the store due to a break or the like. Absence due to vacation is notified based on vacation information recorded in the attendance management system, for example. Also, the absence due to temporarily leaving the store due to a break or the like is notified based on, for example, that the salesclerk in charge puts the terminal in the sleep state.

  “Free” is service notification information indicating that the salesclerk in charge is not in service with a VIP customer but is ready to service. The fact that the sales clerk is available is notified, for example, when the display control for displaying the non-response icon 905 is performed on the terminal of the sales clerk.

  “Now working” is non-responding notification information indicating that a certain VIP customer is being handled and is currently unavailable to other VIP customers. The fact that the clerk in charge is not available is notified, for example, when the display control for displaying the busy icon 906 is performed on the terminal of the clerk in charge.

  The display control unit 17 changes the display of the VIP customer visit list screen of FIG. 18 to the VIP customer visit list screen as shown in FIG. 19 or 20 in response to a touch operation on the list addition icon 1701 by the salesclerk in charge. To do.

  For example, when a touch operation on the list addition icon 1701 is performed on the VIP customer visit list screen in FIG. 18, the display is switched from the VIP customer visit list screen in FIG. 18 to the VIP customer visit list screen in FIG. Specifically, the VIP customer's store list set in advance by the responsible clerk “Hanako Suzuki” is added to the VIP customer's store list set in advance by the clerk “Saburo Yoshida”. Screen is displayed.

  As a result, the sales clerk “Saburo Yoshida” can grasp the state of the VIP customer's visit that the sales clerk “Hanako Suzuki” who is absent should respond to. As a result, it becomes possible for the sales clerk “Saburo Yoshida” to respond to the VIP customer that the sales clerk “Suzuki Hanako” who is absent should respond to the VIP clerk “Hanako Suzuki”.

  In addition, when a touch operation on the list addition icon 1704 is performed on the VIP customer visit list screen in FIG. 18, the display is switched from the VIP customer visit list screen in FIG. 18 to the VIP customer visit list screen in FIG. Specifically, a VIP customer that is set in advance as a charge for the sales clerk “Saburo Yoshida” is in the VIP customer's visit list, and a VIP that is not being handled among the VIP customers that are set in advance as the charge for the sales clerk “Shiro Tanaka”. A screen with a list of customers added appears.

  As a result, the sales clerk “Saburo Yoshida” can grasp the situation of the VIP customer who the sales clerk “Shiro Tanaka” who is currently dealing with a certain VIP customer should respond to. As a result, the sales clerk “Saburo Yoshida” can respond to the VIP customer to be handled by the sales clerk “Shiro Tanaka” who is currently in charge, instead of this sales clerk “Shiro Tanaka”.

  As described above, when a list of VIP customers in charge of other salesclerks is added and displayed, the added VIP customer list and the VIP customer list in charge of itself can be identified. May be displayed as follows. For example, in the example of FIGS. 19 and 20, the name of the salesclerk in charge 902 is displayed in the added VIP customer list so that it can be distinguished from the list of VIP customers in charge.

  As described above, according to the present embodiment, for each salesclerk in charge, a list of VIP customer visits preset for each salesclerk in charge is displayed. Can be easily grasped.

  Furthermore, the VIP customer's store visit list, which is handled by another store clerk other than the predetermined store clerk, is additionally displayed on the screen on which the VIP customer store visit list handled by the predetermined store clerk is displayed. For example, by touching the list addition icons 1701 to 1704, VIP customers in charge of other salesclerks can be added to the list and displayed in an identifiable manner. Therefore, each sales clerk can handle not only the VIP customer in charge of himself but also the VIP customer in charge of other sales clerk as needed.

  The sales clerk can confirm from the status 1706 whether or not the other sales clerk is answering at his / her terminal. For this reason, when it is confirmed that another salesclerk is answering or is not present, a touch operation of the list addition icons 1701 to 1704 related to the other salesclerk is performed, so that the VIP customer in charge of the other salesclerk is in charge. You can add a list.

  The addition of a VIP customer list handled by another salesclerk is not limited to the touch operation of list addition icons 1701 to 1704. For example, the list may be automatically added according to the status 1706. A list of VIP customers in charge of the salesclerk in charge whose status 1706 is “busy” or “absent” may be added to the VIP customer store list screen of the salesclerk in status 1706 of “free”. .

  As mentioned above, although various embodiment of this embodiment was described, this invention is not limited to the said embodiment, A various change is possible in the range which does not deviate from the summary.

  For example, in the above embodiment, the shooting information displayed together with the VIP related information on the display screen 104a is not limited to the face shooting information. For example, the photographed information displayed together with the VIP related information is information photographed so as to show a characteristic of the customer such as the VIP customer's whole body, a characteristic part of the body, the customer's clothes, or the customer's belongings. It may be.

  In the above embodiment, an example in which a specific person is a VIP customer has been described. However, the specific person is not limited to a VIP customer, and may be a specific person that satisfies a predetermined condition. The predetermined condition may be, for example, a condition based on personal information such as gender or age, or may be a condition set in advance by a store clerk based on other information.

  In the first embodiment, the example in which the response status information is displayed as the response time information has been described. However, the present invention is not limited to this, and various response time information including response history information, unaccepted response time information, staying elapsed time information, etc. It may be displayed. Moreover, in the said 1st Embodiment, reception time information does not necessarily need to be displayed. Moreover, in the said 2nd Embodiment, it may be determined whether a VIP customer is staying in a store, and response time information may be displayed about a VIP customer determined to be staying in a store.

  In the information processing system of the second embodiment, as described in the third embodiment, VIP-related information handled by each sales clerk may be displayed for each sales clerk.

  In the above embodiment, the example in which the VIP customer has left the store in the display mode as shown in FIG. 10 has been described, but the present invention is not limited to this. For example, as shown in FIG. 21, the display field of the VIP customer may be displayed as it is without being deleted, and a store exit notification icon 2001 for notifying that the store has been closed may be displayed. In this case, in consideration of privacy, after the VIP customer leaves the store, the face photographing information 900 photographed when visiting the store may be hidden on the display screen 104a.

  In addition, when a VIP customer leaves the store, the face photographing information of the VIP customer who has left the store may be deleted from the face photographing information database stored in the photographing information storage unit 14 in consideration of privacy. When the VIP customer visits the store again, photographing is performed when passing through the entrance / exit of the store again, face photographing information is acquired, and stored in the photographing information storage unit 14. That is, the shooting information storage unit 14 may hold the storage of face shooting information only when the VIP customer is staying in the store.

  As shown in FIG. 22, an absence notification icon 2201 indicating that a salesperson in charge of a VIP customer is absent may be displayed as response time information displayed on the VIP customer visit list screen. The absence notification icon 2201 is notified based on vacation information recorded in the attendance management system, for example, when the salesclerk in charge is on vacation. Also, the absence notification icon 2201 may be notified based on the fact that the clerk in charge makes the terminal sleep when the clerk in charge temporarily leaves the store due to a break or the like.

  By displaying the absence notification icon 2201, a salesclerk other than the salesclerk can recognize that the salesperson in charge of the VIP customer is absent and that the VIP customer needs to be handled.

  In the above embodiment, the store is composed of one building, and the mechanism for detecting the visit of a VIP customer to one building has been described. However, the present invention is not limited to this. For example, the VIP customer's visit to a floor in one building may be detected in the same manner as the mechanism, or the VIP customer's visit to a predetermined section on the floor may be detected. When the store is composed of a plurality of buildings, it is possible to detect a VIP customer's visit to each building.

  In this way, by introducing a mechanism for detecting the visit of VIP customers to a floor or a plurality of buildings, for example, as shown in FIG. 22, VIP customers are staying on the VIP customer visit list screen. It is possible to display stay location information 2202 indicating the buildings and floors. As a result, the store clerk can recognize the building or floor in which the VIP customer is staying and can perform a more appropriate reception.

  Furthermore, when a VIP customer moves in a building or a floor, the information indicating that the VIP customer has moved may be displayed in cooperation with a mechanism for detecting the visit of a VIP customer in a floor or a plurality of buildings. For example, when the VIP customer “Taro Yamada” who was staying in “A building 2F” moves to “B building 1F”, the stay location information 2202 “A building 2F” shown in FIG. The display is changed to the stay place information 2301 “B building 1F” indicated by 23. That is, it is displayed that the VIP customer has left the floor or building that was staying and is no longer staying on the floor or building. Further, when the VIP customer has moved, the stay location information 2301 may be highlighted as shown in FIG. 23 to clearly identify that the VIP customer has moved.

  The store is not limited to a retail store, and may be any store as long as it provides a service for performing a commercial activity.

  In the above-described embodiment, the information processing system 100 is described as having a configuration including one reading device 101, one photographing device 102, and one server device 103, and a plurality of client devices 104, but is not limited thereto. The information processing system 100 may include a plurality of reading devices 101, imaging devices 102, and server devices 103, and the number of client devices 104 may be one. In addition, the information processing system 100 may not include the reading device 101 and the imaging device 102, and the reading device 101 and the imaging device 102 may be provided as external devices of the information processing system 100.

  In the above embodiment, each functional unit included in the server device 103 may be included in the client device 104, and each functional unit included in the client device 104 may be included in the server device 103.

  In the above embodiment, the example in which the display control unit 17 of the server apparatus 103 controls the display content of the display unit 23 of the client apparatus 104 has been described, but the present invention is not limited to this. For example, the server device 103 may not have the display control unit 17, and the client device 104 may have display control means for controlling the display content of the display unit 23.

  Moreover, although the said embodiment demonstrated the example in which the display control part 17 transmits screen display information to the display part 23 in order to display the display screen 104a like FIGS. 9-12, it is not restricted to this. For example, instead of the screen display information, the display control unit 17 may transmit VIP related information, face photographing information, and the like to the display unit 23, and the display unit 23 displays the display unit 23 based on the transmitted information. The display content may be controlled.

  In the above embodiment, the information processing systems 100 and 100A including the server device 103 and the client device 104 have been described. However, the present invention is not limited to this. The information processing system according to the present invention may be a server device itself provided with each of the above-described function units, or may be a client device itself provided with each of the above-described function units.

  The present invention can be implemented as a system, apparatus, method, program, storage medium, or the like, and can be applied to a system including a plurality of devices. You may apply to the apparatus which consists of one apparatus.

  Note that the present invention includes a software program that implements the functions of the above-described embodiments directly or remotely from a system or apparatus. The present invention also includes a case where the object is achieved by reading and executing the supplied program code by the computer of the system or apparatus.

  Therefore, in order to realize (executable) the functional processing of the present invention by a computer, the program code itself installed in the computer also realizes the present invention. In other words, the present invention includes a computer program itself for realizing the functional processing of the present invention.

  In that case, as long as it has the function of a program, it may be in the form of object code, a program executed by an interpreter, or script data supplied to the OS.

  Examples of the recording medium for supplying the program include a flexible disk, hard disk, optical disk, magneto-optical disk, MO, CD-ROM, CD-R, and CD-RW. In addition, there are magnetic tape, nonvolatile memory card, ROM, DVD (DVD-ROM, DVD-R), and the like.

  As another program supply method, a browser on a client computer is used to connect to an Internet home page. The computer program itself of the present invention or a compressed file including an automatic installation function can be downloaded from the homepage by downloading it to a recording medium such as a hard disk.

  It can also be realized by dividing the program code constituting the program of the present invention into a plurality of files and downloading each file from a different homepage. That is, a WWW server that allows a plurality of users to download a program file for realizing the functional processing of the present invention on a computer is also included in the present invention.

  In addition, the program of the present invention is encrypted, stored in a storage medium such as a CD-ROM, distributed to users, and key information for decryption is downloaded from a homepage via the Internet to users who satisfy predetermined conditions. Let It is also possible to execute the encrypted program by using the downloaded key information and install the program on a computer.

  Further, the functions of the above-described embodiments are realized by the computer executing the read program. In addition, based on the instructions of the program, an OS or the like running on the computer performs part or all of the actual processing, and the functions of the above-described embodiments can also be realized by the processing.

  Further, the program read from the recording medium is written in a memory provided in a function expansion board inserted into the computer or a function expansion unit connected to the computer. Thereafter, the CPU of the function expansion board or function expansion unit performs part or all of the actual processing based on the instructions of the program, and the functions of the above-described embodiments are realized by the processing.

  The above-described embodiments are merely examples of implementation in carrying out the present invention, and the technical scope of the present invention should not be construed as being limited thereto. That is, the present invention can be implemented in various forms without departing from the technical idea or the main features thereof.

100, 100A Information processing system 103 Server device (information processing device)
104 Client device 11 Identification information acquisition unit (identification information acquisition means)
13 Shooting information acquisition unit (shooting information acquisition means)
16 Stay determination part (stay determination means)
17 Display control unit (display control means)
23 Display

An information processing apparatus according to the present invention is an information processing apparatus capable of controlling display contents displayed on a display unit, and includes an identification information acquisition unit that acquires identification information of a specific person entering a store , and an identification information acquisition unit. Whether or not a specific person indicated by the identification information acquired by the identification information acquisition means is staying in the store, and photographing information acquisition means for acquiring the photographing information of the specific person indicated by the acquired identification information Information relating to the specific person determined to be staying in the store by the stay determining means and the shooting information of the specific person acquired by the shooting information acquiring means on the display unit Display control means for controlling the display so that the display control means indicates that the specific person is not staying when the stay determination means determines that the specific person is not staying in the store. In the table To control the display contents of the part.

An information processing system according to the present invention is an information processing system including a server device and a client device that can communicate with each other via a network, and the server device acquires identification information of a specific person entering a store. An acquisition means, an imaging information acquisition means for acquiring imaging information obtained by imaging a specific person indicated by the identification information acquired by the identification information acquisition means, and a specific person indicated by the identification information acquired by the identification information acquisition means A stay determination unit that determines whether or not the user is staying at the store, and the client device uses the shooting information acquisition unit to obtain information about the specific person determined to be staying at the store by the stay determination unit. Display means for displaying in association with photographing information of a specific person to be acquired, and the display means determines that the specific person is not staying in the store by the stay determination means If it is, change the display contents to indicate that a particular person is not in your stay.

The control method of the information processing apparatus according to the present invention includes an identification information acquisition step for acquiring identification information of a specific person entering a store , and a photograph of a specific person indicated by the identification information acquired in the identification information acquisition step A shooting information acquisition step for acquiring information, a stay determination step for determining whether or not a specific person indicated by the identification information acquired in the identification information acquisition step is staying in the store, and staying in the store in the stay determination step A display control step for controlling to display information on a specific person determined to be in the display unit in association with the shooting information of the specific person acquired by the shooting information acquisition step, and the display control step, When the stay determination step determines that the specific person is not staying at the store, the display on the display unit indicates that the specific person is not staying. To control the volume.

The program according to the present invention includes an information processing apparatus capable of controlling display contents displayed on the display unit, an identification information acquisition unit that acquires identification information of a specific person entering the store , and an identification information acquired by the identification information acquisition unit. Shooting information acquisition means for acquiring shooting information obtained by shooting a specific person indicated by the information, and stay for determining whether the specific person indicated by the identification information acquired by the identification information acquisition means is staying in the store Information relating to the specific person determined to be staying in the store by the determination means and the stay determination means is displayed on the display unit in association with the shooting information of the specific person acquired by the shooting information acquisition means. The display unit is made to function as a display control unit for controlling the display control unit to indicate that the specific person is not staying when the stay determination unit determines that the specific person is not staying at the store. Is a program for causing the functions to control the display content.

The stay determination means may determine whether or not the specific person is staying in the store based on the number of times the specific person has passed through the store entrance. In this case, based on the number of times a specific person has passed through the store entrance, it can be reliably determined whether or not the specific person is staying at the store.

Claims (19)

An information processing apparatus capable of controlling display contents displayed on a display unit,
Identification information acquisition means for acquiring identification information of a specific person who has passed through the store entrance,
Shooting information acquisition means for acquiring shooting information obtained by shooting the specific person indicated by the identification information acquired by the identification information acquisition means;
Stay determination means for determining whether or not the specific person indicated by the identification information acquired by the identification information acquisition means is staying in the store;
Information related to the specific person determined to be staying at the store by the stay determination means is displayed on the display unit in association with the shooting information of the specific person acquired by the shooting information acquisition means. Display control means for controlling so as to
The display control means controls the display content of the display unit to indicate that the specific person is not staying when the stay determination means determines that the specific person is not staying at the store. An information processing apparatus.   The display control means is configured to hide the information about the specific person when the stay determination means determines that the specific person displayed on the display unit is not staying in the store. The information processing apparatus according to claim 1, wherein display information is controlled.   The display control means indicates that the specific person is not staying at the store when the stay determination means determines that the specific person displayed on the display unit is not staying at the store. The information processing apparatus according to claim 1, wherein the information processing apparatus is controlled to display information on the display unit.   The display control unit includes the display unit as a list in which information on the plurality of specific persons determined to be staying in the store by the stay determination unit is associated with the shooting information of each specific person The information processing apparatus according to any one of claims 1 to 3, wherein the information processing apparatus is controlled so as to be displayed.   The display control means stays by the stay determination means when the stay determination means determines that at least one of the specific persons displayed as the list is not staying in the store. The information processing apparatus according to claim 4, wherein the display content is controlled so that information relating to the specific person determined not to be in the list is deleted from the list.   The information processing apparatus according to claim 1, wherein the identification information acquisition unit acquires the identification information stored in a storage medium.   The said stay determination means determines whether the said specific person is staying in the said store based on the frequency | count that the said specific person passed the said entrance / exit, In any one of Claims 1-6 The information processing apparatus described.   8. The information processing according to claim 1, wherein the display control means displays response time information for notifying the store clerk whether or not it is time to respond to the specific person. apparatus.   The information processing apparatus according to claim 8, wherein the reception timing information is reception status information indicating whether or not a store clerk is responding to the specific person.   The information processing apparatus according to claim 8, wherein the reception timing information is reception history information indicating a past reception history of a store clerk for the specific person.   The information processing apparatus according to claim 8, wherein the response time information is unaccepted time information indicating a duration of a state in which a store clerk is not responding to the specific person.   The information processing apparatus according to claim 8, wherein the response time information is stay elapsed time information indicating a time during which the specific person stays in the store.   The information processing apparatus according to claim 8, wherein the response time information is absence notification information indicating absence of a salesperson in charge set in advance as a salesclerk in charge of the specific person.   The display control means controls the display unit to display information related to the specific person in charge of each of the sales clerk for each sales clerk preset as a sales clerk in charge of the specific person. The information processing apparatus according to any one of claims 1 to 13.   The display control means adds information related to the specific person in charge of the person in charge different from the person in charge on the display screen on which information on the specific person in charge of the person in charge is displayed. The information processing apparatus according to claim 14, wherein the information processing apparatus is controlled so as to be displayed. Storage means for storing the shooting information of the specific person determined to be staying at the store by the stay determination means;
The information processing apparatus according to claim 1, wherein the storage unit deletes the shooting information of the specific person determined to be not staying at the store by the stay determination unit. An information processing system comprising a server device and a client device that can communicate with each other via a network,
The server device
Identification information acquisition means for acquiring identification information of a specific person who has passed through the store entrance,
Shooting information acquisition means for acquiring shooting information obtained by shooting the specific person indicated by the identification information acquired by the identification information acquisition means;
Stay determination means for determining whether or not the specific person indicated by the identification information acquired by the identification information acquisition means is staying in the store;
The client device is
Display means for displaying information relating to the specific person determined to be staying at the store by the stay determination means in association with the shooting information of the specific person acquired by the shooting information acquisition means; Prepared,
The information processing system, wherein when the stay determination unit determines that the specific person is not staying at the store, the display means changes display content to indicate that the specific person is not staying . A control method of an information processing apparatus capable of controlling display contents displayed on a display unit,
An identification information acquisition step of acquiring identification information of a specific person who has passed through the store entrance;
A shooting information acquisition step of acquiring shooting information of the specific person indicated by the identification information acquired in the identification information acquisition step;
A stay determination step of determining whether or not the specific person indicated by the identification information acquired in the identification information acquisition step is staying in the store;
Information related to the specific person determined to be staying in the store in the stay determination step is displayed on the display unit in association with the shooting information of the specific person acquired in the shooting information acquisition step. A display control step for controlling
The display control step controls the display content of the display unit to indicate that the specific person is not staying when it is determined in the stay determination step that the specific person is not staying at the store. A method for controlling the information processing apparatus. An information processing apparatus capable of controlling the display content displayed on the display unit,
Identification information acquisition means for acquiring identification information of a specific person who has passed through the store entrance,
Shooting information acquisition means for acquiring shooting information obtained by shooting the specific person indicated by the identification information acquired by the identification information acquisition means;
Stay determination means for determining whether or not the specific person indicated by the identification information acquired by the identification information acquisition means is staying in the store;
Information related to the specific person determined to be staying at the store by the stay determination means is displayed on the display unit in association with the shooting information of the specific person acquired by the shooting information acquisition means. Function as a display control means to control,
When the stay determining means determines that the specific person is not staying at the store, the display control means controls the display content of the display unit to indicate that the specific person is not staying. A program to make it function.

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