JP2019106167A - Information processing device, information processing method, and information processing program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an appropriate answer to a user's question to the user. An information processing device according to the present application has a first reception unit, a provision unit, a determination unit, and a permission unit. The first reception unit receives questions from users who use the shopping mall, for which conditions regarding the products handled at the shopping mall are specified. The providing unit provides content that displays a list of questions received by the first reception unit. The determination unit determines whether or not the respondent who answers the question through the content provided by the provision unit is a store that opens in a shopping mall. The permission unit permits the respondent to accept an answer to a question when the judgment unit determines that the store is a store that opens in a shopping mall. In addition, the providing department provides content in which only the products that meet the conditions among the answers to the questions are displayed in a list. [Selection diagram] Fig. 1

Description

  The present invention relates to an information processing apparatus, an information processing method, and an information processing program.

  In recent years, along with the rapid spread of the Internet, the provision of shopping services and the like has been actively performed through websites and applications. For example, so-called shopping malls (also referred to as electronic malls, electronic shopping malls, etc.) that improve convenience by collecting online shops provided by various businesses in an effort to unify product search and settlement processing. It is provided.

  As a technique related to such a shopping mall, there is known a technique of accepting registration of a proposal from a virtual store in response to a user request and notifying the user of the registered proposal. Further, as a technique for appropriately answering user's questions (requests) on the Internet, there is known a technique of extracting an ideal person as a respondent to a question.

JP, 2009-217419, A Patent No. 5498309 gazette

  However, the above-mentioned prior art does not necessarily provide an appropriate answer to the user's question. For example, in the prior art, in order to limit the number of respondents by extracting respondents who answer the user's question, no answer can be obtained for the user, or only very few answers can be obtained. There is a fear. Furthermore, by limiting the number of respondents in advance, those who were not extracted as respondents will miss the opportunity to answer. On the other hand, receiving an answer from an unspecified number of persons causes a problem that the quality of the answer is degraded.

  The present application has been made in view of the above, and it is an object of the present invention to provide an information processing apparatus, an information processing method, and an information processing program capable of providing a user with an appropriate answer to a user's question. .

The information processing apparatus according to the present application includes, from a user who uses a shopping mall, a first accepting unit that accepts a question specifying a condition regarding a product handled in the shopping mall, and a list of questions accepted by the first accepting unit. A providing unit that provides the content to be displayed, and a determining unit that determines whether a respondent who answers the question via the content provided by the providing unit is a store that opens the shopping mall When,
A permission unit that permits the answerer to receive an answer to the question from the answerer if the determination unit determines that the answerer is a store that opens the shopping mall, and the providing unit is configured to The content providing only the products that match the condition among the answers to the question is provided.

  According to one aspect of the embodiment, it is possible to provide the user with an appropriate answer to the user's question.

FIG. 1 is a diagram illustrating an example of information processing according to the embodiment. FIG. 2 is a diagram (1) illustrating an example of the information processing according to the embodiment. FIG. 3 is a diagram (2) illustrating an example of the information processing according to the embodiment. FIG. 4 is a diagram (3) illustrating an example of the information processing according to the embodiment. FIG. 5 is a diagram (4) illustrating an example of the information processing according to the embodiment. FIG. 6 is a diagram illustrating an exemplary configuration of an information processing system according to the embodiment. FIG. 7 is a diagram illustrating an exemplary configuration of the information processing apparatus according to the embodiment. FIG. 8 is a diagram illustrating an example of the user information storage unit according to the embodiment. FIG. 9 is a diagram illustrating an example of the store information storage unit according to the embodiment. FIG. 10 is a diagram illustrating an example of a question information storage unit according to the embodiment. FIG. 11 is a diagram illustrating an example of the response information storage unit according to the embodiment. FIG. 12 is a flowchart (1) illustrating a processing procedure according to the embodiment. FIG. 13 is a flowchart (2) illustrating a processing procedure according to the embodiment. FIG. 14 is a flowchart (3) illustrating a processing procedure according to the embodiment. FIG. 15 is a hardware configuration diagram showing an example of a computer for realizing the function of the information processing apparatus.

  Hereinafter, an information processing apparatus, an information processing method, and a mode for carrying out an information processing program according to the present application (hereinafter, referred to as “embodiment”) will be described in detail with reference to the drawings. Note that the information processing apparatus, the information processing method, and the information processing program according to the present application are not limited by the embodiment. Moreover, it is possible to combine each embodiment suitably in the range which does not make process contents contradictory. Moreover, the same code | symbol is attached | subjected to the same site | part in the following each embodiment, and the overlapping description is abbreviate | omitted.

[1. Example of information processing]
First, an example of information processing according to the embodiment will be described using FIGS. 1 to 5. FIG. 1 is a diagram illustrating an example of information processing according to the embodiment. In FIG. 1, an example in which information processing according to the embodiment is executed by the information processing apparatus 100 according to the embodiment will be described.

  An information processing apparatus 100 illustrated in FIG. 1 is an information processing apparatus operated by a manager who manages a shopping mall on a network. The information processing apparatus 100 provides the user with content related to the shopping mall (for example, a portal page in the shopping mall, a website including a store page of each store opening in the shopping mall, and the like). Further, the information processing apparatus 100 performs various processes in accordance with a request received from a store opening a shopping mall.

  The user terminal 10 illustrated in FIG. 1 is an information processing terminal used by a user. In the example of FIG. 1, the user terminal 10 is used by a user U01, which is an example of a user. For example, the user terminal 10 is a smartphone or a tablet terminal. In addition, in this specification, the user terminal 10 and the user who utilizes the user terminal 10 may be regarded as identical. For example, “providing content to the user U01” may actually mean “providing content to the user terminal 10 used by the user U01”.

  The store terminal 20 illustrated in FIG. 1 is an information processing terminal used by a shopkeeper who opens a store. The store terminal 20 is, for example, a desktop PC, a notebook PC, or the like. For example, the store terminal 20 manages the sales information of the store in the shopping mall, uploads the product information handled by the store to the information processing apparatus 100, and updates the store information in the shopping mall according to the operation of the store owner Do the processing. In the example of FIG. 1, the store terminal 20 is operated by a store clerk A01, which is an example of a shopkeeper. Further, in the present specification, the store terminal 20 may be identified with the store clerk A01 who uses the store terminal 20 or the store. For example, “providing content to the store clerk A01 (or store)” may actually mean “providing content to the store terminal 20 used by the store clerk A01”.

  Generally, a user who uses a shopping mall searches for a product he / she desires using a portal page or the like of the shopping mall. However, in the shopping mall on the network, a very large number of stores are opened as compared with a real shopping mall or the like, and the number of products to be handled is also enormous. For this reason, it may be difficult for the user to appropriately search for a product desired by the user. In addition, the user may want to ambiguously search for a product desired by the user without setting a specific product name to be a target. For example, the user may have a request such as “I want to find a product to be presented to a friend”. In such a case, the user can not set an appropriate search query to be transmitted to the information processing apparatus 100, and there is a possibility that the user can not find out his own search object in the shopping mall.

  Here, the user can also present the content of the search object on a bulletin board on the network and receive advice from an unspecified number of users. However, in a bulletin board on a network, it is not always possible to obtain an answer from a reliable respondent, and there are also cases where it is not possible to obtain an answer in the first place.

  Therefore, the information processing apparatus 100 according to the embodiment provides the user with an appropriate answer to the user's question by performing the information processing described below. Specifically, the information processing apparatus 100 receives a question from the user who uses the shopping mall. Then, the information processing apparatus 100 can browse the contents (for example, the bulletin board on the network) in which the received questions are displayed in a list (for example, users of the shopping mall and each store that opens the shopping mall). Provided in the following manner. In addition, the information processing apparatus 100 determines whether a respondent who answers a question via the provided content is a store that opens a store in a shopping mall. Then, when it is determined that the respondent is a store that opens a shop in the shopping mall, the information processing apparatus 100 permits the answerer to receive an answer to the question.

  That is, the information processing apparatus 100 according to the embodiment provides content in which a question from the user is displayed as a list, and only the store of the shopping mall can be an answerer who answers the question. According to such a configuration, the user can obtain an answer only from a legitimate store in a shopping mall, which is assumed to be a reliable respondent. In addition, as the store, since the content can be a place to appeal its own store to the user who is searching for a product, it is possible to obtain a motivation to give a positive answer. Therefore, according to the information processing apparatus 100, it is possible to prevent a situation in which an answer is not made to a question and to obtain many appropriate answers. That is, the information processing apparatus 100 can provide the user with an appropriate answer to the user's question. Hereinafter, an example of the information processing according to the embodiment will be described along the flow with reference to FIGS. 1 to 5.

  As shown in FIG. 1, the user U01 having a search object transmits a question regarding the search object to the information processing apparatus 100. Specifically, the user U01 is one of the interfaces provided by the information processing apparatus 100, and posts the question via the input screen for receiving the question in the shopping mall (step S01).

  Here, an input screen for the user U01 to post a question will be described with reference to FIG. FIG. 2 is a diagram (1) illustrating an example of the information processing according to the embodiment. FIG. 2 shows a question input screen 30 for the user U01 to post a question on the “search object bulletin board” which is an example of the content provided by the information processing apparatus 100. The question input screen 30 is displayed, for example, on the screen of the user terminal 10 that has accessed the information processing apparatus 100 (in other words, the shopping mall).

  As shown in FIG. 2, the question input screen 30 includes a title input field 32, a content input field 34, a category specification field 36, a budget specification field 38, an answer deadline specification field 40, and a question submission button 42. Including.

  For example, the user U01 inputs an outline of a search object in the title input field 32. In addition, the user U01 inputs the detailed content of the search object in the content input field 34.

  In addition, the user U01 inputs the specification of the category of the product to be searched for in the category specification field 36. The category is, for example, information that is tagged to a product of the shopping mall, and is information that indicates the category of the product. For example, when the user U01 is searching for “business coat for men” as a product, the user U01 specifies “men's fashion” as a category.

  In addition, the user U01 inputs the specification of the budget of the product being searched for in the budget specification field 38. Note that user U01 may designate a budget in a manner of presenting a specific amount of money, or may not provide a budget without presenting a specific amount of money, such as "average price of all products in the same category". May be specified.

  In addition, the user U01 inputs an answer due date, which is a due date for closing the answer from the store to the question, in the answer due date specification field 40. Note that the user U01 may present specific days as an answer deadline, or may specify, for example, a condition different from time, such as “until five or more answers”, as an answer deadline.

  The user U 01 can post the question to the information processing apparatus 100 by selecting the question posting button 42 after inputting the contents of the question on the question input screen 30. Specifically, the user terminal 10 transmits the information input on the question input screen 30 to the information processing apparatus 100 in response to the selection operation of the question posting button 42 by the user U01.

  Returning to FIG. 1, the description will be continued. When a question is posted from the user U01, the information processing apparatus 100 generates content (so-called electronic bulletin board on the network) in which the question is displayed in a list (step S02). The generation of the content includes a process of newly adding the question posted from the user U01 and updating the content.

  The content generated by the information processing apparatus 100 is an electronic bulletin board on a network, and can be arbitrarily accessed by, for example, a user U01 who uses a shopping mall, a store representative A01, and the like. When the store clerk A01 desires to browse the content, the store clerk A01 accesses the information processing apparatus 100 and transmits a request for content provision. In response to the request, the information processing apparatus 100 provides the content to the store clerk A01 (step S03). When the information processing apparatus 100 receives a question, the information processing apparatus 100 may notify the store that the question has been received. This allows the store to quickly know that the question has been posted on the bulletin board.

  Here, the content generated by the information processing apparatus 100 will be described with reference to FIG. FIG. 3 is a diagram (2) illustrating an example of the information processing according to the embodiment. In FIG. 3, an image diagram in the case where “a search object bulletin board” which is an example of the content provided by the information processing apparatus 100 is displayed on the store terminal 20 is illustrated.

  As shown in FIG. 3, in the content 50, the questions 52, the questions 54 and the questions 56 posted by the user using the shopping mall are displayed in a list. Each question includes an answer display 58 indicating the number of answers to the question, a posting date and time display 60 indicating the date and time when the question was posted, and a designation display 62 indicating a category and a budget.

  In addition, the content 50 includes an answer button 64 which is a button for requesting the information processing apparatus 100 that the store representative A01 answers the question. The answer button 64 can not be selected by the store representative A01 at the time of step S02, and can be selected after the determination processing described later. In other words, after it is determined that the store clerk A01 is a legitimate store opening a shop, the answer button 64 is activated.

  Returning to FIG. 1, the description will be continued. The store clerk A01 who browsed the content provided from the information processing apparatus 100 desires to answer the question contained in the content. In this case, the store clerk A01 transmits an account (hereinafter referred to as a "store account") issued to the store when using the shopping mall to the information processing apparatus 100 (step S04). For example, the store clerk A01 transmits a valid store account to the information processing apparatus 100 via the store login screen or the like in the shopping mall.

  The information processing apparatus 100 determines whether or not the store representative A01 is a legitimate store based on the store account transmitted from the store representative A01 (more precisely, a legitimate store operator, a manager, etc.) Is determined (step S05). Specifically, the information processing apparatus 100 determines whether the store account transmitted from the store clerk A01 or the password transmitted together with the store account is not different from the store account or password registered in advance.

  Then, when it is determined that the transmitted store account is legitimate, the information processing apparatus 100 permits an answer to the question by the store representative A01 (Step S06). Specifically, the information processing apparatus 100 updates the answer button 64 in the content 50 shown in FIG. 3 to a valid one. As a result, the store clerk A01 can make an answer by selecting the answer button 64 corresponding to the question for which an answer is desired.

  Here, an input screen for the store clerk A01 to post an answer will be described using FIG. 4. FIG. 4 is a diagram (3) illustrating an example of the information processing according to the embodiment. FIG. 4 shows an answer input screen 70 for the store representative A01 to post an answer on the “search object bulletin board” which is an example of the content provided by the information processing apparatus 100. The reply input screen 70 is displayed, for example, on the screen of the store terminal 20 that has accessed the information processing apparatus 100 (in other words, the shopping mall).

  As shown in FIG. 4, the answer input screen 70 includes a store display 72, an answer input field 74, a product attachment field 76, and an answer post button 78.

  The store display 72 displays the name of the store to which the answer is given. The store clerk A01 inputs a message as an answer to the question in the answer input field 74. In addition, the store clerk A01 inputs, into the product attachment field 76, a product that conforms to the question of the user U01 among the products handled by the store. For example, the store clerk A01 inputs a link (for example, a URL (Uniform Resource Locator)) corresponding to the product to be recommended to the user U01 who is the questioner. The store clerk A01 may input links of a plurality of products in response to one question.

  The store clerk A01 can post a question to the information processing apparatus 100 by selecting the answer posting button 78 after inputting the contents of the answer on the answer input screen 70. Specifically, the store terminal 20 transmits the information input to the answer input screen 70 to the information processing apparatus 100 in response to the selection operation of the answer posting button 78 by the store representative A01.

  Returning to FIG. 1, the description will be continued. When a response is posted by the store representative A01 (step S07), the information processing apparatus 100 updates the content so as to reflect the response posted in the content (step S08). Information processing apparatus 100 may notify user U01 that an answer has been made to a question.

  When a request for providing content is made from the user U01, the information processing apparatus 100 provides the content to the user U01 (step S09). The user U01 can refer to the answer from the store representative A01 via the provided content. Also, the user U01 may post feedback on an answer via the provided content (step S10).

  Here, the content updated by the information processing apparatus 100 after the response is posted will be described with reference to FIG. FIG. 5 is a diagram (4) illustrating an example of the information processing according to the embodiment. FIG. 5 shows an image of a case where a reply from the store representative A01 is displayed on the user terminal 10 in the “search object bulletin board” which is an example of the content provided by the information processing apparatus 100.

  As shown in FIG. 5, in the updated content 50, the answer to the question is displayed below the question of the user U01. The store display 80 indicates the store that made the answer and the evaluation value of the store. Further, the product display 82 indicates the product in the shopping mall, which is identified by the link attached by the store. Note that, when displaying the content 50, the user terminal 10 executes an application programming interface (API) related to the product information of the shopping mall for the link destination of the product display 82, the current price of the product in the shopping mall, You may get stock status.

  Also, the user U01 performs feedback via the content 50 to the store to which the answer has been posted. For example, the content 50 includes a button for performing feedback only by a selection operation. In the example shown in FIG. 5, the content 50 is a button 84 for showing the reaction of the user U01 "very good!", A button 86 showing the reaction of the user U01 "Like!", And "Thank you! And a button 88 indicating the reaction of the user U01.

  When the user U01 wants to ask a question to the answerer further or sends a message, the user U01 selects a button 90 for requesting a reply. This allows the user U01 to interact with the store in more detail.

  As described with reference to FIGS. 1 to 5, the information processing apparatus 100 according to the embodiment receives the question from the user U01 who uses the shopping mall, and provides the content in which the question is displayed in a list. Then, the information processing apparatus 100 determines whether the respondent who answers the question through the provided content is a store that opens a shopping mall, and the answerer opens the shopping mall. If it is determined that is, it is permitted to receive an answer to the question from the respondent.

  That is, the information processing apparatus 100 according to the embodiment provides the user with a reliable answer by allowing only the store as an answerer while providing the content in the form of a bulletin board in which the questions are displayed in a list. Can be provided. In addition, the store can obtain a place to present its own product via the content or to indicate that the store responds personally to the user's consultation. As described above, the content provided by the information processing apparatus 100 can be a place where the store positively answers the question. For this reason, according to the information processing apparatus 100, it is possible to avoid an undesirable situation which can frequently occur on a general bulletin board, in which no answer is given to a question. As a result, the information processing apparatus 100 can provide the user with an appropriate answer to the user's question.

  Hereinafter, the configuration and the like of the information processing system 1 including the information processing apparatus 100 and the like that perform the processing described in FIG. 1 will be described in detail.

[2. Configuration of information processing system]
Next, the configuration of the information processing system 1 including the information processing apparatus 100 according to the embodiment will be described with reference to FIG. FIG. 6 is a diagram illustrating an exemplary configuration of the information processing system 1 according to the embodiment. As illustrated in FIG. 6, the information processing system 1 according to the embodiment includes the user terminal 10, the store terminal 20, and the information processing apparatus 100. These various devices are communicably connected by wire or wireless via a network N (for example, the Internet). The number of apparatuses included in the information processing system 1 illustrated in FIG. 6 is not limited to that illustrated. For example, the information processing system 1 may include a plurality of user terminals 10 and the like.

  The user terminal 10 is, for example, an information processing apparatus such as a smartphone, a desktop PC (Personal Computer), a notebook PC, a tablet terminal, a mobile phone, a PDA (Personal Digital Assistant), a wearable device (Wearable Device), etc. It is. The user terminal 10 acquires the content regarding the shopping mall by accessing the information processing apparatus 100 according to the operation by the user. Then, the user terminal 10 displays the acquired content on a display device (for example, a liquid crystal display).

  The store terminal 20 is an information processing terminal used by a shopkeeper who opens a store. The store terminal 20 is, for example, a desktop PC, a notebook PC, or the like. The store terminal 20 uploads product information to the information processing apparatus 100 or posts an answer to a question posted by a user according to an operation of a store owner who opens a store in a shopping mall.

  The information processing apparatus 100 is a server apparatus that provides content related to a shopping mall. For example, the information processing apparatus 100 provides content for displaying a list of questions received from the user. Further, the information processing apparatus 100 determines whether the respondent to the question is a legitimate store, and permits the answerer to answer based on the determination result. For example, the information processing apparatus 100 determines whether the respondent is a legitimate store by referring to whether the account transmitted from the respondent is a properly issued account.

  The content distributed by the information processing apparatus 100 may include a recommendation frame and an advertisement frame for displaying a recommendation and an advertisement. The content including the recommendation frame and the advertisement frame includes an acquisition command for acquiring the recommendation and the advertisement displayed in the frame. For example, in an HTML (Hyper Text Markup Language) file or the like that forms content, a URL or the like of a server that delivers an advertisement or recommendation is described as an acquisition command. In this case, the user terminal 10 receives the delivery of a recommendation or an advertisement from a predetermined server by accessing the URL described in the HTML file or the like.

[3. Configuration of information processing apparatus]
Next, the configuration of the information processing apparatus 100 according to the embodiment will be described with reference to FIG. FIG. 7 is a diagram illustrating an exemplary configuration of the information processing apparatus 100 according to the embodiment. As illustrated in FIG. 7, the information processing apparatus 100 includes a communication unit 110, a storage unit 120, and a control unit 130. The information processing apparatus 100 may be an input unit (for example, a keyboard or a mouse) that receives various operations from a manager or the like who uses the information processing apparatus 100, or a display unit for displaying various information (for example, a liquid crystal display or the like). ) May be included.

(About communication unit 110)
The communication unit 110 is realized by, for example, a network interface card (NIC). The communication unit 110 is connected to the network N by wire or wireless, and transmits / receives information to / from the user terminal 10, the store terminal 20, and the like via the network N.

(About storage unit 120)
The storage unit 120 is realized by, for example, a semiconductor memory device such as a random access memory (RAM) or a flash memory, or a storage device such as a hard disk or an optical disk. The storage unit 120 includes a user information storage unit 121, a store information storage unit 122, a question information storage unit 123, and an answer information storage unit 124.

(About the user information storage unit 121)
The user information storage unit 121 stores information on the user who uses the shopping mall. Here, FIG. 8 illustrates an example of the user information storage unit 121 according to the embodiment. FIG. 8 is a diagram illustrating an example of the user information storage unit 121 according to the embodiment. In the example illustrated in FIG. 8, the user information storage unit 121 has items such as “user ID”, “account information”, “attribute information”, and “use history”.

  "User ID" indicates identification information for identifying a user. In the present specification, identification information as shown in FIG. 8 may be used as a reference code. For example, the user identified by the user ID "U01" may be described as "user U01".

  "Account information" indicates to the user account information for the user issued from the shopping mall. "Attribute information" indicates user attribute information. The “use history” indicates the use history of the user in the shopping mall.

  In the example shown in FIG. 8, the information of each item such as account information is indicated by a concept such as “V01”, but in actuality, specific information corresponding to each item is included in each item. Is stored. For example, in the item of account information, a specific character string indicating a user account, a password corresponding to the account, contents of user registration performed by the user in the shopping mall, and the like are stored. In the item of attribute information, the age and gender of the user, the place of residence, the user rank in the shopping mall (for example, a paid member or a member type set according to the amount purchased in the shopping mall in the year) Etc. information is stored. The item of usage history includes product information (for example, product name, category, amount of money, etc.) of the product purchased by the user, product information of the product browsed by the user in the shopping mall, information of the advertisement clicked by the user, the user The information etc. of the store which is frequently visited is stored.

  That is, in the example of the data shown in FIG. 8, the account information of the user U01 identified by the user ID "U01" is "V01", the attribute information is "W01", and the usage history is "X01". It shows that there is.

(About the store information storage unit 122)
The store information storage unit 122 stores information on stores that open in the shopping mall. Here, FIG. 9 shows an example of the store information storage unit 122 according to the embodiment. FIG. 9 is a diagram showing an example of the store information storage unit 122 according to the embodiment. In the example illustrated in FIG. 9, the store information storage unit 122 stores “store ID”, “store account”, “handling product category”, “product information”, “store evaluation”, “number of answers”, “questioner reaction” It has items such as "number", "number of third party responses" and "response evaluation".

  “Store ID” indicates identification information for identifying a store. "Store account" indicates an account issued to the store from the shopping mall side. Note that, as shown in FIG. 9, one store may have a plurality of store accounts.

  The “handling product category” indicates a category of products handled by the store. The handling product category may be applied by the store to the shopping mall, or may be granted by the shopping mall from the products handled by the store. The handling item category is given to each store, for example, as a tag indicating the feature of the store.

  The “merchandise information” indicates information on the goods handled in the store. In the example shown in FIG. 9, the product information is indicated by a concept such as "D01", but in actuality, the item of the product information includes the name and price of the product uploaded from the store, and the product Specific information such as a category is stored. Further, the product information may include the number of sales of each product, the stock status indicating whether or not the store has stock, and the like.

  "Store evaluation" indicates the evaluation of the store. In the example shown in FIG. 9, the store evaluation is indicated by, for example, five numerical values, and the higher the numerical value, the higher the evaluation. The store evaluation is based on, for example, sales information of the store (the amount of sales, the number of sales of the product, etc.), and review information from the user (the user's comment on the product, the score by which the user evaluated the product, etc.) It is calculated by the information processing apparatus 100.

  The “number of answers” indicates the number of answers the store has answered for the question displayed in the content. The “number of questioner responses” indicates the number of responses by the questioner themselves to the answers given by the store. “The number of third party responses” indicates that users other than the requester and other stores (hereinafter referred to as “third party”) have responded to the responses given by the store and the interactions with the requester. Indicates the number.

  "Answer evaluation" indicates the evaluation for the store's answer. In the example shown in FIG. 9, the answer evaluation is indicated by, for example, five numerical values, and the higher the numerical value, the higher the evaluation. The answer evaluation is performed by the information processing apparatus 100 based on, for example, information such as the number of times the store has made an answer, the number of responses of the questioner or the third party, and the level of evaluation in the reaction of the questioner or the third party. Calculated.

  That is, an example of data shown in FIG. 9 is that store B01 identified by store ID "B01" has "C01" and "C02" as store accounts, and the product category is "men's fashion, women's It shows that it is "fashion, ...". Further, the product information of the product handled by the store B01 is "D01", the store evaluation of the store B01 is "3.9", the number of responses by the store B01 is "125", and the requester's response to the response The number is “89”, the response number of the third party is “200”, and the response evaluation of the store B01 is “4.1”.

  Although not shown in FIG. 9, the store information storage unit 122 may store various types of information. For example, the store information storage unit 122 may store the size of the store, the category of products handled by the store, the attribute of the user whose store is the main target of the sale destination, and the like. For example, the size of the store is set from the service side (for example, the shopping mall side where the store is opened) according to the capital, the number of products to be handled, and the like. Further, the attributes of the main target users of the store indicate the main customer groups assumed by the store, such as male and female, youth and elderly, and the like. The attribute of the user whose store is the main target of the sale destination may be automatically set by the information processing apparatus 100 based on the category of the product or the like, or may be set by the store itself.

  Further, the product information may include attribute information of a user targeted by the product, image data obtained by imaging the product, and the like. Further, the product information may include an identifier or the like that uniquely identifies the product. For example, the identifier may be a company code assigned by a state or a highly public organization, or a product code capable of identifying "which product is created by which company" (for example, JAN code (Japanese in Japan) Article Number may be known). The identifier may be identification information that the shopping mall uniquely assigns to each product.

(About the question information storage unit 123)
The question information storage unit 123 stores information on a question posted by the user. Here, FIG. 10 illustrates an example of the question information storage unit 123 according to the embodiment. FIG. 10 is a diagram showing an example of the question information storage unit 123 according to the embodiment. In the example illustrated in FIG. 10, the question information storage unit 123 has items such as “question ID”, “questioner ID”, “category”, “question content”, and “answer due date”.

  "Question ID" indicates identification information for identifying a question. "Questioner ID" indicates identification information for identifying a requester. The questioner ID is assumed to be common to the user ID. "Category" indicates the product category specified in the question.

  "Question content" indicates the specific content of the question. In the example shown in FIG. 10, the question content is indicated by a concept such as “G01”, but in actuality, the item of the question content includes the date and time when the question was posted, the title of the question, Information such as specific detailed content of the question and the amount of money designated by the questioner is stored. The “response deadline” indicates the deadline for the response to the question. When the response time limit is not specified by the user, the information processing apparatus 100 may set a predetermined time limit (for example, one week after the question is posted) as the response time limit.

  That is, an example of the data shown in FIG. 10 is that the question Q01 identified by the question ID “Q01” is a question posted by the questioner (user) U01 identified by the questioner ID “U01”, The category is "Mens fashion", the specific question content is "G01", and the response deadline is "Dec. 15, 2017".

(Regarding answer information storage unit 124)
The answer information storage unit 124 stores information on the answer to the question. Here, FIG. 11 illustrates an example of the response information storage unit 124 according to the embodiment. FIG. 11 is a diagram illustrating an example of the reply information storage unit 124 according to the embodiment. In the example illustrated in FIG. 11, the response information storage unit 124 includes “response ID”, “responder ID”, “question ID”, “content of answer”, “recommended product”, “response from questioner”, It has an item such as “a response from a third party”.

  "Answer ID" indicates identification information for identifying an answer. “Responder ID” indicates identification information for identifying a respondent. The respondent ID is common to the store account owned by the store. “Question ID” is identification information for identifying an answer, and corresponds to the same item shown in FIG.

  "Answer content" indicates the specific content of the question. In the example shown in FIG. 11, the contents of the answer are indicated by a concept such as “J01”, but in actuality, in the item of the contents of the answer, the date and time when the answer was posted, and the respondent are identified Specific information such as identification information and a message input by the respondent is stored.

  “Recommended product” indicates information of a product recommended by the respondent. In the example shown in FIG. 11, the recommended product is indicated by a concept such as "K01". However, in actuality, the item for the recommended product includes specific product names, information for specifying the product, and the like. , A link (for example, a URL) to a purchase page of a product is stored. Also, a plurality of recommended products may exist for one response.

  The “response from the questioner” indicates information on the response of the questioner to the answer. In the example shown in FIG. 11, although the reaction from the questioner is indicated by a concept such as “L01”, in fact, in the item of the reaction from the questioner, whether or not the reaction was obtained from the questioner Information indicating whether the button is selected by the user to indicate a response (for example, the button 84, the button 86, the button 88, etc. shown in FIG. 5), the contents of the reply input by the Ru. Further, the item of the response from the questioner may include the content that the answerer further answered in response to the reply from the questioner.

  The "third party response" indicates information on the third party response to the response. In the example shown in FIG. 11, although the reaction from the third party is indicated by a concept such as “M01”, in fact, the item of the reaction from the third party is a reaction from the third party Information indicating whether or not the number of responses obtained from the third party, and the type of button selected by the third party to indicate the response (eg, the button 84 or 86 or 88 shown in FIG. 5). Etc. are stored. In addition, in order to prevent an inappropriate reaction from being frequently transmitted from a third party etc., the information processing apparatus 100 limits the target that can respond to the answer to only the questioner. You may go. In this case, no information is stored in the item of the response from the third party.

  That is, an example of the data shown in FIG. 11 is that the answer H01 identified by the answer ID “H01” is an answer posted by the respondent (store account) C01 identified by the answerer ID “C01”, It indicates that the answer is for question ID "Q01". Also, the content of the response H01 is “J01”, the recommended product recommended from the store in the response H01 is “K01”, the response from the questioner to this response is “L01”, and the third party Indicates that the reaction is “M01”.

(About the control unit 130)
The control unit 130 is a controller, and for example, various programs (information processing programs) stored in a storage device in the information processing apparatus 100 by a central processing unit (CPU), a micro processing unit (MPU), or the like. (Corresponding to an example) is realized by executing the RAM as a work area. The control unit 130 is a controller, and is realized by, for example, an integrated circuit such as an application specific integrated circuit (ASIC) or a field programmable gate array (FPGA).

  As shown in FIG. 7, the control unit 130 includes a first reception unit 131, a generation unit 132, a notification unit 133, a provision unit 134, a determination unit 135, a permission unit 136, and a second reception unit 137. And implement or execute the functions and actions of the information processing described below. Note that the internal configuration of the control unit 130 is not limited to the configuration illustrated in FIG. 7, and may be another configuration as long as it performs the information processing described later. Moreover, the connection relation of each processing unit included in the control unit 130 is not limited to the connection relation illustrated in FIG. 7, and may be another connection relation.

(About the first reception unit 131)
The first accepting unit 131 accepts various information. For example, the first reception unit 131 receives a content acquisition request from the user terminal 10. Specifically, the first reception unit 131 receives an HTTP (HyperText Transfer Protocol) request as a content acquisition request related to the shopping mall. When using the shopping mall, the first reception unit 131 receives information on the user from the user, and receives information on the store from the store to be opened.

  In addition, the first reception unit 131 receives a question from the user who uses the shopping mall. For example, the first reception unit 131 receives a question related to the product that the user is searching for, via the content related to the shopping mall (for example, a bulletin board that receives a question regarding a search object). As shown in FIG. 2, the question includes the content to be a headline (title) indicating the outline of the search object, and the detailed content of the search object arbitrarily input by the user.

  In addition, the first reception unit 131 receives a question in which the condition of the budget for the product is specified. In addition, the first reception unit 131 receives a question in which a category of goods handled in the shopping mall is designated. In addition, the first reception unit 131 may receive a question for which a response deadline has been designated.

  The first reception unit 131 stores the received information in the storage unit 120. In addition to receiving information from the user terminal 10 and the store terminal 20, the first receiving unit 131 may receive various information via, for example, an input operation by a manager of a shopping mall or the like.

(About the generation unit 132)
The generation unit 132 generates various contents. For example, the generation unit 132 generates content in which the questions received by the first reception unit 131 are displayed in a list (for example, bulletin board content in which a question related to a search object is displayed in a list). The generation of content includes updating the content when the first reception unit 131 newly receives a question or when an answer to the question is received.

(About the notification unit 133)
The notification unit 133 notifies various information. For example, based on the contents of the question received by the first reception unit 131, the notification unit 133 notifies the store opening the shopping mall that the question has been received from the user.

  For example, at least one of the question title or the text indicating the detailed contents of the question, the category of the item regarding the question, and the price of the item regarding the question, as the contents of the question accepted by the first accepting unit 131 Notify the store.

  In addition, when an answer is posted from the store, the notification unit 133 may notify the user who made the question that the answer has been posted. In addition, when the user sends a response to the response, the notification unit 133 may further notify the store that has sent the response that the response has been sent.

  In addition, the notification which the notification part 133 performs may be what kind of aspect. For example, the notification unit 133 may perform notification in any manner, such as displaying an email, a push notification, or a notification content on a dedicated page of a user or a store account.

(About the providing unit 134)
The providing unit 134 provides content in which the questions accepted by the first accepting unit 131 are displayed in a list. Specifically, the providing unit 134 provides the content generated by the generating unit 132, in which the questions are displayed in a list (for example, bulletin board content in which the questions related to the search object are displayed in a list).

  The providing unit 134 displays a list of a plurality of questions accepted by the first accepting unit 131, and provides content in a mode in which the questions answered by the respondent can be arbitrarily selected. That is, such content may be provided in a form accessible to any user or store, not limited to the requester or the respondent.

  Further, the providing unit 134 provides a content in which a question and an answer including the product that is an answer to the question and specified based on the link embedded by the respondent are listed. As a result, the user who has made the question can confirm the desired product on the content together with the answer.

  In addition, when the provision unit 134 receives a question in which the condition of the budget for the product is specified, the provision unit 134 may provide the content in which only the products satisfying the condition of the budget are displayed in a list. For example, the providing unit 134 compares the price of the product acquired when the content is displayed on the user terminal 10 with the budget specified in the question, and when the price of the product does not fit the budget, You may make it provide the content which made the goods non-display. As a result, the providing unit 134 can prevent the user from ordering a product that is largely out of the budget.

  In addition, when a question in which a category of goods is specified is received, the providing unit 134 may provide content in which only the goods that satisfy the category are displayed in a list. Thus, the providing unit 134 can prevent the user from ordering a product different from the category specified by the user.

  Also, the providing unit 134 provides, when the content is accessed by a predetermined user, the content for which the current price or the stock status at the time of the access is displayed for the product identified based on the link embedded by the respondent You may For example, when the content is displayed on the user terminal 10 or the store terminal 20, the providing unit 134 provides the content such that an API for acquiring product information from the link destination of the product is executed. Thus, the providing unit 134 can provide content in which real-time product information is displayed.

  In addition, the providing unit 134 may provide the content in which the display order is adjusted in which the plurality of answers are displayed based on the evaluation of the answerer in the shopping mall when the plurality of answers are given to the question. . When questions are answered from multiple stores, it may be difficult for the user to determine which answer is useful. In this case, the providing unit 134 gives priority to the answer of the store assumed to provide useful information by providing content in which the store having high store evaluation and answer evaluation shown in FIG. 9 is preferentially displayed. Can be presented to the user.

  In addition, the providing unit 134 provides the content in which the reaction of the user to the answer is displayed in such a manner that the user other than the user who has performed the reaction and the store other than the store who has performed the answer can view it. It is also good. That is, the provision unit 134 can provide the content in which the exchange itself can be useful information provision by opening the exchange on the bulletin board besides the user who actually made the question and the store who made the answer. .

  In addition, the providing unit 134 may provide content in which information that can identify a respondent is displayed when a person whose answer to the question is specified by any of a plurality of accounts. Specifically, the provider 134 not only presents the name of the store as a respondent, but also presents a store account or a name set in the store account (for example, a nickname for identifying an individual in charge of a store representative, etc.) You may

  As shown in FIG. 9, a store can have multiple store accounts. In this case, the store may have store employees responsible for each store account and make an answer. As a result, the user can interact with the person in charge as an individual rather than the store on the content, so it is assumed that the information is written on the bulletin board more positively and the reply is positively made. Be done. As a result, on the content, the exchange of information between the store and the user becomes popular, and more useful information can be accumulated.

  Further, when the providing unit 134 receives information indicating that the user who has posted the question purchased the item presented by the respondent, the providing unit 134 displays the content indicating the information indicating that the user has purchased the item. A user other than the user or a store other than the store who made the answer may be provided in a viewable manner. As a result, the providing unit 134 can provide useful information such as what kind of product the user has purchased through what interaction to other users or stores.

(About the determination unit 135)
The determination unit 135 determines whether the respondent who answers the question via the content provided by the providing unit 134 is a store that opens a shop in the shopping mall.

  For example, the determination unit 135 determines whether or not the answerer is a store that opens a shopping mall based on whether the store account transmitted from the answerer is properly issued. In other words, the determination unit 135 may determine that the store terminal 20 that has made the login request is a legitimate store when a login request is made for content on the shopping mall using a legitimate store account. .

  Note that the determination unit 135 may determine whether the respondent is a person identified by any of a plurality of accounts possessed by a store opening a shopping mall. As shown in FIG. 9, a store may have multiple store accounts. Therefore, if the transmitted store account matches any of a plurality of accounts issued to a legitimate store, the determination unit 135 may determine the person who has sent the store account as a legitimate respondent. .

  Also, the determination unit 135 may determine the consistency between the question and the store. As an example, when the determination unit 135 receives a question in which the category of the product is specified, whether the respondent who answers the question is a store associated with the category specified in the question or not May be determined. Specifically, the determination unit 135 refers to the store information storage unit 122 or the like to determine whether the store is a store that handles the product of the category specified in the question. When the category does not match, the permission unit 136 described later does not have to permit the answer by the store. Thereby, the determination unit 135 can limit inappropriate writing from the store, which recommends the user's own product not related to the question.

(About permission unit 136)
When the determination unit 135 determines that the respondent is a store that opens a shop in the shopping mall, the permission unit 136 permits the response to the question from the respondent to be accepted.

  For example, when it is determined that the respondent is a store that opens a store in a shopping mall, the permission unit 136 performs setting for enabling the link for the respondent to answer a question on the content. . Then, the permission unit 136 provides the answerer (that is, the store terminal 20) with the answer input screen 70 as shown in FIG. 4, for example.

  The permission unit 136 may allow only the answer from the store that matches the question content. For example, when it is determined by the determination unit 135 that the respondent is a store associated with the category specified in the question, the permission unit 136 permits acceptance of an answer to the question from the respondent. It is also good. In this way, the permission unit 136 can limit inappropriate writing from the store, which recommends the user's own product not related to the question.

  In addition, when the information indicating that the user has purchased the product presented by the respondent is accepted, the permission unit 136 may disallow acceptance of an answer to the subsequent question. That is, the permission unit 136 can prevent the useless writing from being performed by not permitting the response to the user who achieved the purpose of purchasing the product.

(About the second reception unit 137)
After the answerer has made an answer to the question, the second reception unit 137 receives a reaction to the answer from the user who has posted the question. For example, the second accepting unit 137 accepts the type of button (eg, the button 84, the button 86, the button 88, etc. shown in FIG. 5) or the like selected by the user to indicate a response. In addition, the second accepting unit 137 accepts a reply message or the like input by the user in response to the answer.

  In addition, when the second reception unit 137 receives a response to an answer from the user who has posted a question, the second reception unit 137 is an evaluation value for the respondent based on the response, and the evaluation value displayed together with the respondent in the content. It may be calculated. For example, the second accepting unit 137 may use the score set in advance for the button 84, the button 86, the button 88, etc. shown in FIG. 5, the number of responses to responses, the number of purchased recommended items, etc. Based on the evaluation value for the store is calculated. Specifically, the second accepting unit 137 calculates the score stored in the item of the response evaluation shown in FIG.

  In addition, the second accepting unit 137 accepts a response to an answer from a user (third party) other than the user who has posted the question, and evaluates the answerer based on the response from the user other than the user who has posted the question. It is possible to calculate an evaluation value that is a value and displayed together with the respondent in the content. That is, the second reception unit 137 may evaluate the respondent based not only on the reply from the requester but also on the response from another user who browsed the exchange or from another store.

  The second reception unit 137 receives a response from the user who has posted a question including a message for the respondent, and uses a method for causing a user other than the user who has posted the question to select a preset evaluation content. It may be accepted. That is, the second accepting unit 137 may limit the users who can reply the message to the answer to only the requester. As a result, the second accepting unit 137 can prevent an inappropriate situation where irrelevant user writing is scattered.

  In addition, the second reception unit 137 may receive information indicating that the user who has posted the question has purchased the product presented by the respondent. For example, the second reception unit 137 causes the content to display a button describing content such as “purchased!” Along with the “Like!” Button 86 and the like shown in FIG. 5, and based on the reaction to the button Information indicating that the user has purchased a product may be received. In addition, the second reception unit 137 receives information indicating that the user has purchased the product based on a process of morphologically analyzing the message described by the user and deducing whether the user has purchased the product or not. It is also good. In addition, even when the user does not show a response, the second reception unit 137 may determine whether or not the user has purchased a product by referring to the purchase history or the like in the shopping mall.

[4. Processing procedure]
Next, the procedure of processing by the information processing apparatus 100 according to the embodiment will be described using FIGS. 12, 13 and 14. First, the procedure of processing until the information processing apparatus 100 provides the content to the store will be described using FIG. 12. FIG. 12 is a flowchart (1) illustrating a processing procedure according to the embodiment.

  As shown in FIG. 12, the information processing apparatus 100 determines whether a question has been received from the user (step S101). If a question has not been received from the user (step S101; No), the information processing apparatus 100 stands by until a question is received.

  On the other hand, when a question is received from the user (step S101; Yes), the information processing apparatus 100 generates content to which the question is added (step S102). Then, the information processing apparatus 100 notifies the store that the question has been asked by the user (step S103).

  Thereafter, the information processing apparatus 100 determines whether a request for content provision has been received from the store (step S104). When the content provision request has not been received from the store (Step S104; No), the information processing apparatus 100 stands by until the request is received.

  On the other hand, when the content provision request is received from the store (step S104; Yes), the information processing apparatus 100 provides the store with the content in which the questions are listed (step S105).

  Next, the procedure of processing in which the information processing apparatus 100 receives an answer will be described using FIG. FIG. 13 is a flowchart (2) illustrating a processing procedure according to the embodiment.

  As shown in FIG. 13, the information processing apparatus 100 determines whether a request to make a response has been received from the respondent (step S 201). If the request to make an answer has not been received (step S201; No), the information processing apparatus 100 waits until the request is received.

  On the other hand, when a request to make a response is received (step S201; Yes), the information processing apparatus 100 determines whether the respondent is a legitimate store (step S202). If it is determined that the respondent is not a legitimate store (Step S202; No), the information processing apparatus 100 does not permit the respondent to answer (Step S204), and further accepts a request from another respondent. Wait up to.

  On the other hand, when it is determined that the respondent is a legitimate store (step S202; Yes), the information processing apparatus 100 permits the answerer to answer (step S203). Then, the information processing apparatus 100 receives an answer from the respondent (step S205).

  When receiving a response from the respondent, the information processing apparatus 100 generates (updates) content in which the response is reflected (step S206). Then, the information processing apparatus 100 notifies the questioner that the answer has been made (step S207).

  Next, the procedure of processing in which the information processing apparatus 100 receives a response to an answer will be described using FIG. FIG. 14 is a flowchart (3) illustrating a processing procedure according to the embodiment.

  As illustrated in FIG. 14, the information processing apparatus 100 determines whether a request for content provision has been received from the user (step S301). When the request for content provision has not been received (step S301; No), the information processing apparatus 100 stands by until the request is received.

  On the other hand, when the content provision request has been received (step S301; Yes), the information processing apparatus 100 provides the user with the content including the answer (step S302). Thereafter, the information processing apparatus 100 determines whether a reply (reaction) to the answer has been received (step S303). When the reply to the reply is not received (Step S303; No), the information processing apparatus 100 stands by until the reply is received.

  On the other hand, when the reply to the answer is received (step S303; Yes), the information processing apparatus 100 determines whether the person who makes the reply is the questioner himself (step S304). If the person making the reply is the questioner himself (Step S304; Yes), the information processing apparatus 100 receives a reply from the questioner including a message or the like (Step S305).

  When the person making the reply is not the questioner himself (step S304; No), the information processing apparatus 100 receives the reaction of the third party by the selection of the button or the like (step S306). Then, the information processing apparatus 100 calculates an evaluation for the respondent based on the received reply (reaction) (step S307).

[5. Modified example]
The information processing apparatus 100 described above may be implemented in various different forms other than the above embodiment. Therefore, another embodiment of the information processing apparatus 100 will be described below.

[5-1. Adjustment of display order of questions]
In the above embodiment, the information processing apparatus 100 has provided an example in which the content for displaying a list of questions received from the user is provided to a store or the like. Here, the information processing apparatus 100 may provide the content in which the display order of the questions is adjusted based on a predetermined condition.

  For example, the information processing apparatus 100 receives information on a reward presented by the user along with the question. Then, the information processing apparatus 100 may provide the content in which the display order of the question of the user is adjusted based on the information on the reward presented by the user.

  Generally, in contents such as a bulletin board, the higher the displayed order, the higher the possibility of obtaining an answer. Thus, the user can present some reward along with the question. For example, the user presents the amount of money to be paid to the answerer who made the answer, the points used in the shopping mall, and the like.

  Then, the information processing apparatus 100 generates the content so that the question asked by the user is preferentially displayed based on the size of the reward presented by the user (for example, the amount of points presented by the user). You may This allows the user to increase the possibility of obtaining an answer.

  The information processing apparatus 100 may adjust the display order of the questions based on not only the reward but also, for example, the user rank (whether or not it is a paid member, etc.) or the like in the shopping mall of the user.

5-2. service〕
Although the information processing apparatus 100 performs the process related to the question of the bulletin board related to the search object in the shopping mall in the above embodiment, the application of the information processing according to the embodiment is not limited to the search object. For example, the information processing apparatus 100 may provide content related to a bulletin board for finding the use of the product purchased by the user. In addition, the information processing apparatus 100 may apply the information processing according to the embodiment to services other than the shopping mall. For example, the information processing apparatus 100 may execute the information processing according to the embodiment in an auction service, a bulletin board related to a restaurant or a travel reservation service, or the like.

[5-3. Medium]
In the above-mentioned embodiment, a website etc. were mentioned as an example as contents concerning a shopping mall, for example. However, the content is not limited to the website, but may be, for example, content to be displayed by a dedicated application for a smartphone.

[5-4. Learning]
The information processing apparatus 100 may perform learning based on a question heading or text data described in the detailed contents of the question, and may extract a store to be notified based on the learning result.

  For example, the information processing apparatus 100 morphologically analyzes the headline and the detailed content of the question and extracts the feature amount of the question. Then, the information processing apparatus 100 extracts a store having an attribute close to the feature amount of the question. Specifically, the information processing apparatus 100 determines, based on the extracted feature amount, the name of a search object (product) intended by the question, the category of the search object, and the like. Then, the information processing apparatus 100 extracts a store that handles a search object intended by the question, and notifies the extracted store that the question has been made. Thereby, the information processing apparatus 100 can notify a store suitable as an answerer to the question. Note that various known techniques may be used for the above-described learning process.

[5-5. Posting an Answer]
When the store posts product information together with a response, the information processing apparatus 100 may determine whether to permit posting based on the product information of the product.

  For example, the information processing apparatus 100 may determine whether to permit posting based on the stock status of the product to be posted by the store. Specifically, when the response is posted from the store, the information processing apparatus 100 acquires the product information of the link destination attached to the response, and refers to the stock status. Then, the information processing apparatus 100 receives the response when there is a stock of the product or when there is an arrival schedule within a predetermined period. In other words, when the information processing apparatus 100 has no stock of products to be posted by the store and has no plan to receive the information, the information processing apparatus 100 may not post the product information. As a result, the information processing apparatus 100 can prevent a product, a false product, and the like that the user can not actually purchase from being posted on the content.

[5-6. Remuneration to respondents]
The information processing apparatus 100 may reward the store that has made a useful answer. For example, the user may purchase an item from a store other than the store that presented the answer or purchase an item similar to the presented item, with reference to the answer from the store. In this case, the store which made the answer will not get any profit by the presentation of the product. For this reason, in the information processing apparatus 100, the user indicates some response to the answer (for example, the user is replying a message such as "It became helpful" or the like, and selects the button "Like!" If, for example, the user can track the purchase of a similar item of the user, a reward may be given to the store that made the response. As a result, the information processing apparatus 100 can prevent the store from losing the will to answer.

  In addition, the store may recommend not only the products provided by the company but also products of other companies in response. In this case, the store can be rewarded by an act of recommending another company's product (so-called affiliate).

[5-7. Lead to content]
The information processing apparatus 100 may post a link to the content related to the search object bulletin board as described above on the product search result page of the shopping mall. Thus, the information processing apparatus 100 can create a lead to content related to a bulletin board for a user who can not find a product in a normal search.

[6. Hardware configuration]
The information processing apparatus 100, the user terminal 10, and the store terminal 20 according to the embodiment described above are realized by, for example, a computer 1000 configured as shown in FIG. Hereinafter, the information processing apparatus 100 will be described as an example. FIG. 15 is a hardware configuration diagram showing an example of a computer 1000 for realizing the functions of the information processing apparatus 100. The computer 1000 includes a CPU 1100, a RAM 1200, a ROM (Read Only Memory) 1300, an HDD (Hard Disk Drive) 1400, a communication interface (I / F) 1500, an input / output interface (I / F) 1600, and a media interface (I / F). ) 1700.

  The CPU 1100 operates based on a program stored in the ROM 1300 or the HDD 1400 to control each part. The ROM 1300 stores a boot program executed by the CPU 1100 when the computer 1000 starts up, a program depending on the hardware of the computer 1000, and the like.

  The HDD 1400 stores programs executed by the CPU 1100, data used by the programs, and the like. The communication interface 1500 receives data from another device via the communication network 500 (corresponding to the network N shown in FIG. 6) and sends the data to the CPU 1100, and transmits the data generated by the CPU 1100 to the other via the communication network 500. Send to device.

  The CPU 1100 controls an output device such as a display or a printer and an input device such as a keyboard or a mouse via the input / output interface 1600. The CPU 1100 acquires data from an input device via the input / output interface 1600. The CPU 1100 also outputs the generated data to the output device via the input / output interface 1600.

  The media interface 1700 reads a program or data stored in the storage medium 1800 and provides the program to the CPU 1100 via the RAM 1200. The CPU 1100 loads such a program from the recording medium 1800 onto the RAM 1200 via the media interface 1700 and executes the loaded program. The recording medium 1800 is, for example, an optical recording medium such as a digital versatile disc (DVD) or a phase change rewritable disc (PD), a magneto-optical recording medium such as a magneto-optical disk (MO), a tape medium, a magnetic recording medium, or a semiconductor memory. Etc.

  For example, when the computer 1000 functions as the information processing apparatus 100 according to the embodiment, the CPU 1100 of the computer 1000 realizes the function of the control unit 130 by executing a program loaded on the RAM 1200. In addition, data in the storage unit 120 is stored in the HDD 1400. The CPU 1100 of the computer 1000 reads these programs from the recording medium 1800 and executes them, but as another example, these programs may be acquired from the other device via the communication network 500.

[7. Other]
Further, among the processes described in the above embodiment, all or part of the process described as being automatically performed may be manually performed, or the process described as being manually performed. All or part of them can be performed automatically by known methods. In addition, information including processing procedures, specific names, various data and parameters shown in the above-mentioned documents and drawings can be arbitrarily changed unless otherwise specified. For example, the various information shown in each figure is not limited to the illustrated information.

  Further, each component of each device illustrated is functionally conceptual, and does not necessarily have to be physically configured as illustrated. That is, the specific form of the distribution and integration of each device is not limited to the illustrated one, and all or a part thereof may be functionally or physically dispersed in any unit depending on various loads, usage conditions, etc. It can be integrated and configured. For example, the first reception unit 131 and the second reception unit 137 illustrated in FIG. 7 may be integrated. Also, for example, the information stored in the storage unit 120 may be stored in a predetermined storage device provided externally via the network N.

  Further, in the above embodiment, the information processing apparatus 100 receives a question, a providing process for providing a content, a determination process for determining the legitimacy of an answerer, and a permission process for permitting an answer to be performed. An example is shown. However, the above-described information processing apparatus 100 may be separated into a reception apparatus that performs reception processing, a provision apparatus that performs provision processing, a determination apparatus that performs determination processing, and a permission apparatus that performs permission processing. The processing by the above-described information processing apparatus 100 is realized by the information processing system 1 including the reception apparatus, the provision apparatus, the determination apparatus, and the permission apparatus.

  Moreover, it is possible to combine suitably the embodiment and modification which were mentioned above in the range which does not make process content contradictory.

[8. effect〕
As described above, the information processing apparatus 100 according to the embodiment includes the first reception unit 131, the provision unit 134, the determination unit 135, and the permission unit 136. The first reception unit 131 receives a question from a user who uses the shopping mall. The providing unit 134 provides content in which the questions accepted by the first accepting unit 131 are displayed in a list. The determination unit 135 determines whether the respondent who answers the question via the content provided by the providing unit 134 is a store that opens a shop in the shopping mall. When the determination unit 135 determines that the respondent is a store that opens a shop in the shopping mall, the permission unit 136 permits the response to the question from the respondent to be accepted.

  As described above, the information processing apparatus 100 according to the embodiment provides a reliable answer by permitting only the store as an answerer while providing the content in the form of a bulletin board in which the questions are displayed in a list. It can be provided to the user. Thus, the information processing apparatus 100 can provide the user with an appropriate answer to the user's question.

  In addition, the providing unit 134 displays a list of a plurality of questions accepted by the first accepting unit 131, and provides content in such a manner that the questions answered by the respondent can be arbitrarily selected.

  As described above, the information processing apparatus 100 according to the embodiment positively receives an answer from the store by providing the store with the content such as a bulletin board in which a plurality of questions are listed. As a result, the information processing apparatus 100 can avoid an undesirable situation that can frequently occur on a general bulletin board, in which no answer is given to a question.

  Further, the providing unit 134 provides a content in which a question and an answer including the product that is an answer to the question and specified based on the link embedded by the respondent are listed.

  Thus, the information processing apparatus 100 according to the embodiment provides, for example, a link of a product page in a shopping mall as a response from the store. As a result, the information processing apparatus 100 can easily allow the user to access the product that is being searched for, so that usability can be improved.

  In addition, the first reception unit 131 receives a question in which the condition of the budget for the product is specified. The providing unit 134 provides content in which only products that satisfy the condition of the budget are displayed in a list.

  As described above, the information processing apparatus 100 according to the embodiment may compare the price of the returned product with the budget specified by the question, and may display only the product that fits the budget. As a result, the information processing apparatus 100 can prevent a situation in which the user orders a product greatly deviated from the budget.

  In addition, the first reception unit 131 receives a question in which a category of goods handled in the shopping mall is designated. The providing unit 134 provides content in which only the products meeting the category are displayed in a list.

  As described above, the information processing apparatus 100 according to the embodiment may compare the category of the returned product with the category specified by the question, and may display only the product that conforms to the specified category. As a result, the information processing apparatus 100 can prevent the user from ordering a product that does not match the product desired by the user or that a large number of unrelated products are presented on the bulletin board.

  Further, when a predetermined user accesses the content, the providing unit 134 provides the content for which the current price or the stock status at the time of the access is displayed for the product identified based on the link embedded by the respondent.

  As described above, the information processing apparatus 100 according to the embodiment may provide the content for executing the process of acquiring the product information at the timing when the content is displayed. As a result, the information processing apparatus 100 can prevent transmission of erroneous information to the user.

  In addition, permission section 136 refers to the stock status of the identified commodity based on the link embedded by the respondent, and permits acceptance of the response including only the commodity which is in stock or the commodity which is scheduled to be received. .

  As described above, the information processing apparatus 100 according to the embodiment refers to the stock status to receive the product information recommended by the store, thereby posting the product that the user can not actually purchase or a false product etc. in the content. Can be prevented.

  Further, when a plurality of answers are given to the question, the providing unit 134 provides the content of which the display order is adjusted in which the plurality of answers are displayed based on the evaluation of the answerer in the shopping mall.

  As described above, the information processing apparatus 100 according to the embodiment prioritizes the answer of the store assumed to provide useful information by adjusting the display order of the answer based on the evaluation of the respondent (store). It can be presented to the user.

  In addition, the first reception unit 131 receives a question in which a category of goods handled in the shopping mall is designated. The determination unit 135 determines whether the respondent is a store associated with the category specified in the question. When it is determined by the determination unit 135 that the answerer is a store associated with the category specified in the question, the permission unit 136 permits the answerer to receive an answer to the question.

  Thus, the information processing apparatus 100 according to the embodiment may limit the respondents based on the category of the product designated by the question. As a result, the information processing apparatus 100 can limit inappropriate writing from the store, such as recommending the user's own product not related to the question.

  In addition, the information processing apparatus 100 according to the embodiment further includes a second accepting unit 137 that accepts a response to the answer from the user who has posted the question after the answerer makes an answer to the question.

  Thus, the information processing apparatus 100 according to the embodiment can obtain feedback as to whether or not an answer is appropriate by receiving a response from a questioner.

  Also, the providing unit 134 allows the content whose response received by the second receiving unit 137 is displayed to be viewable by users other than the user who performed the reaction, and stores other than the store who performed the response. provide.

  As described above, the information processing apparatus 100 according to the embodiment may release the content including the response to the answer to another user or store. Thereby, the information processing apparatus 100 can widely provide information to various users as well as the questioner and the answerer.

  In addition, when the second reception unit 137 receives a reaction to an answer from the user who has posted a question, the second reception unit 137 is an evaluation value for the answerer based on the reaction, and is an evaluation value displayed together with the answerer in the content. Calculate

  Thus, the information processing apparatus 100 according to the embodiment may evaluate the store based on the reaction of the user. As a result, the information processing apparatus 100 can give the store a motivation to actively make useful answers.

  In addition, the second accepting unit 137 accepts a response to an answer from a user other than the user who has posted the question, and based on the response from the user other than the user who has posted the question, the evaluation value for the respondent Calculate the evaluation value to be displayed together with the respondent.

  Thus, the information processing apparatus 100 according to the embodiment may calculate the evaluation value based on the reaction of the third party. As a result, the information processing apparatus 100 can evaluate the answer by the store from more various viewpoints.

  In addition, the second accepting unit 137 accepts a response from the user who has posted a question, including a message to the respondent, and allows the user other than the user who has posted the question to select a preset evaluation content. Accept.

  As described above, the information processing apparatus 100 according to the embodiment may receive a message from the questioner and receive a response from a third party by a simple method. As a result, the information processing apparatus 100 can prevent writing and the like by an unrelated user to the content.

  In addition, the second accepting unit 137 accepts information indicating that the user who has posted the question has purchased the product presented by the respondent. The providing unit 134 displays the content indicating that the user has purchased the product presented by the respondent by the second accepting unit 137, the user other than the user who performed the reaction, and the store other than the user who performed the response Provide in a manner that can be browsed by

  Thus, the information processing apparatus 100 according to the embodiment may provide information indicating that a product has actually been purchased. As a result, the information processing apparatus 100 can provide useful information such as what product is purchased from the user under what kind of exchange to another store or the like.

  In addition, the second accepting unit 137 accepts information indicating that the user who has posted the question has purchased the product presented by the respondent. When the second accepting unit 137 accepts information indicating that the user has purchased the item presented by the respondent, the permitting unit 136 disallows acceptance of the subsequent answer to the question.

  As described above, the information processing apparatus 100 according to the embodiment can prevent unnecessary writing by not permitting an answer to a user (question) whose purpose of purchasing a product is achieved.

  In addition, the determination unit 135 determines whether the respondent is a person identified by any of a plurality of accounts possessed by a store opening a shopping mall. When it is determined that the respondent is a person identified by any of a plurality of accounts possessed by a store opening a shopping mall, the permission unit 136 permits acceptance of an answer to a question from the respondent. .

  Thus, the information processing apparatus 100 according to the embodiment may use any one of the store accounts possessed by the store for authentication. As a result, even when the store has a plurality of persons in charge of responses, the information processing apparatus 100 can make an answer without any problem.

  Further, when the answer to the question is made by a person specified by any of a plurality of accounts, the providing unit 134 provides the content on which the information capable of specifying the answerer is displayed.

  Thus, the information processing apparatus 100 according to the embodiment may provide content capable of displaying names of persons in charge or the like associated with a plurality of store accounts included in the store. As a result, the information processing apparatus 100 can provide content as a place for more personal communication, and thus can actively prompt the user or the store.

  In addition, the information processing apparatus 100 according to the embodiment notifies, based on the contents of the question received by the first reception unit 131, that the question has been received from the user, to the store opening a store in the shopping mall. It further has a notification unit 133.

  As described above, the information processing apparatus 100 according to the embodiment notifies the store that a question has been made, thereby preventing the store from losing an opportunity for an answer or prompting the store to answer. be able to.

  In addition, the notification unit 133 sets at least one of the title of the question or the text indicating the detailed content of the question, the category of the product related to the question, and the price of the product related to the question as the content of the question received by the first reception unit 131 Notify the store.

  As described above, the information processing apparatus 100 according to the embodiment can prompt an answer from a store suitable as a respondent by notifying the contents of the question.

  Further, the first accepting unit 131 accepts information on the reward presented by the user together with the question. The providing unit 134 provides the content in which the display order of the question of the user is adjusted based on the information on the reward presented by the user.

  As described above, the information processing apparatus 100 according to the embodiment satisfies the user's request to actively obtain an answer by providing the content for displaying the question based on the reward presented by the user, and the answer You can give motivation to the store to do.

  Although the embodiments of the present application have been described in detail based on the drawings, this is an example, and various modifications and improvements can be made based on the knowledge of those skilled in the art, including the embodiments described in the section of the description of the invention. It is possible to practice the invention in other forms as well.

  In addition, the "section (module, unit)" described above can be read as "means" or "circuit". For example, the determination unit can be read as a determination means or a determination circuit.

Reference Signs List 1 information processing system 10 user terminal 20 store terminal 100 information processing device 110 communication unit 120 storage unit 121 user information storage unit 122 store information storage unit 123 question information storage unit 124 answer information storage unit 130 control unit 131 first reception unit 132 generation Part 133 Notification part 134 Providing part 135 Determination part 136 Permitting part 137 Second receiving part

Claims (23)

A first reception unit that receives a question in which a condition regarding a product handled in the shopping mall is specified from a user who uses the shopping mall;
A providing unit that provides content for displaying a list of questions received by the first receiving unit;
A determination unit that determines whether a respondent who answers the question via the content provided by the providing unit is a store that opens a store in the shopping mall;
A permission unit that permits the answerer to receive an answer to the question from the answerer if the determination unit determines that the answerer is a store that opens the shopping mall;
Equipped with
The providing unit is
Providing the content in which only products that match the condition among answers to the question are listed.
An information processing apparatus characterized by The providing unit is
A plurality of questions received by the first reception unit are displayed in a list, and the contents in a form in which the questions answered by the answerer can be arbitrarily selected are provided.
An information processing apparatus according to claim 1, characterized in that. The providing unit is
Providing the content in which the question and the answer to the question including the item identified based on the link embedded by the respondent are listed.
The information processing apparatus according to claim 1 or 2, characterized in that: The first reception unit is
Accept the above questions with specified budget conditions for the product,
The providing unit is
Providing the content in which only products that satisfy the condition of the budget are listed.
The information processing apparatus according to claim 3, characterized in that: The first reception unit is
Accepting a question specifying a category of products handled in the shopping mall,
The providing unit is
Providing the content in which only products meeting the category are listed.
The information processing apparatus according to claim 3 or 4, characterized in that: The providing unit is
Providing the content in which, when a predetermined user accesses the content, the current price or the stock status at the time of the access for the product specified based on the link embedded by the respondent is displayed.
The information processing apparatus according to any one of claims 3 to 5, characterized in that: The permission unit is
Refers to the stock status of the products identified based on the link embedded by the respondent, and permits acceptance of responses including only products in stock or products scheduled to be received.
The information processing apparatus according to any one of claims 3 to 6, characterized in that: The providing unit is
Providing the content in which the display order in which the plurality of answers are displayed is adjusted based on the evaluation of the answerer in the shopping mall when the plurality of answers are performed for the question.
The information processing apparatus according to any one of claims 1 to 7, characterized in that: The first reception unit is
Accepting a question specifying a category of products handled in the shopping mall,
The determination unit is
It is determined whether the respondent is a store associated with a category specified in the question,
The permission unit is
When it is determined by the determination unit that the answerer is a store associated with the category specified in the question, permission to receive an answer to the question from the answerer is permitted.
The information processing apparatus according to any one of claims 1 to 8, characterized in that. A second accepting unit that accepts a response to the answer from the user who has posted the question after the answerer makes an answer to the question;
The information processing apparatus according to any one of claims 1 to 9, further comprising: The providing unit is
The content in which the reaction received by the second reception unit is displayed is provided in a mode in which users other than the user who has performed the reaction and stores other than the store who has made the response can view the content.
The information processing apparatus according to claim 10, characterized in that: The second reception unit is
When a response to an answer is received from a user who has posted the question, an evaluation value that is an evaluation value for the answerer and is displayed on the content together with the answerer is calculated based on the reaction.
The information processing apparatus according to claim 11, characterized in that: The second reception unit is
Responses to the responses are received from users other than the user who posted the question, and based on the reactions from users other than the user who posted the question, the evaluation value for the respondent is displayed on the content together with the respondent Calculate the evaluation value to be
The information processing apparatus according to any one of claims 10 to 12, characterized in that: The second reception unit is
The user who has posted the question receives a response including a message to the respondent, and the user other than the user who has posted the question receives a response by a method for selecting a preset evaluation content.
The information processing apparatus according to claim 13, characterized in that: The second reception unit is
Receive information indicating that the user who posted the question has purchased a product presented by the respondent,
The providing unit is
Content that displays information indicating that the user has purchased the product presented by the respondent by the second reception unit, a user other than the user who performed the reaction, and a store other than the store who performed the response Provide in a viewable manner,
The information processing apparatus according to any one of claims 10 to 14, characterized in that: The second reception unit is
Receive information indicating that the user who posted the question has purchased a product presented by the respondent,
The permission unit is
When the information indicating that the user has purchased the product presented by the respondent is accepted by the second accepting unit, acceptance of an answer to the subsequent question is not permitted.
The information processing apparatus according to any one of claims 10 to 15, characterized in that. The determination unit is
It is determined whether the respondent is a person identified by any one of a plurality of accounts possessed by the store opening the shopping mall,
The permission unit is
If it is determined that the respondent is a person identified by any of a plurality of accounts possessed by a store opening the shopping mall, permission to receive an answer to the question from the respondent is permitted.
The information processing apparatus according to any one of claims 1 to 16, characterized in that: The providing unit is
When the answer to the question is made by a person specified by any of the plurality of accounts, the content is provided in which information capable of specifying the answerer is displayed.
The information processing apparatus according to claim 17, characterized in that. A notification unit for notifying the store opening the shopping mall of the question that the question has been accepted from the user based on the contents of the question accepted by the first acceptance unit;
The information processing apparatus according to any one of claims 1 to 18, further comprising: The notification unit
As the contents of the question received by the first reception unit, at least one of the question title or text indicating the detailed contents of the question, the category of the product related to the question, and the price of the product related to the question is notified to the store.
The information processing apparatus according to claim 19, characterized in that: The first reception unit is
Together with the question, accepting information about the reward presented by the user,
The providing unit is
Providing the content in which the display order of the question of the user is adjusted based on the information on the reward presented by the user.
The information processing apparatus according to any one of claims 1 to 20, characterized in that: An information processing method executed by a computer,
A first accepting step of accepting, from a user who uses a shopping mall, a question in which a condition regarding a product handled in the shopping mall is specified;
A providing step of providing content for displaying a list of questions accepted by the first accepting step;
A determination step of determining whether a respondent who answers the question via the content provided by the providing step is a store opening a store in the shopping mall;
A permission step of permitting acceptance of an answer to the question from the answerer if it is determined by the determination step that the answerer is a store that opens the shopping mall;
Including
The providing step is
Providing the content in which only products that match the condition among answers to the question are listed.
An information processing method characterized by A first reception procedure for receiving, from a user who uses a shopping mall, a question in which a condition regarding a product handled in the shopping mall is specified;
A providing procedure for providing content in which the questions accepted by the first acceptance procedure are listed;
A determination step of determining whether a respondent who answers the question via the content provided by the providing step is a store opening a store in the shopping mall;
A permission procedure for permitting acceptance of an answer to the question from the answerer if it is determined that the answerer is a store that opens the shopping mall according to the determination step;
On your computer,
The provision procedure is
Providing the content in which only products that match the condition among answers to the question are listed.
An information processing program characterized by

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