JP4615054B2 - Customer point management system - Google Patents

Description

As is well known, reduction of CO ₂ emissions has been screamed in order to prevent deterioration of the global environment. In response, the automobile industry is actively developing vehicles with low CO ₂ emissions, such as hybrid cars and electric cars.

By the way, while the number of vehicles (mainly passenger cars) in Japan is 755,000 to 80 million, the number of new cars registered in the last 10 years is about 5 to 6 million per year. Therefore, it takes more than 10 years even for simple calculations to completely replace vehicles existing throughout Japan with vehicles with low CO ₂ emissions. In addition, not all vehicles registered as new vehicles are vehicles with low CO ₂ emissions, and vehicles with low CO ₂ emissions are also expensive, so the burden on the user is high and vehicles with low CO ₂ emissions are low. It will take more time to disseminate. In other words, for the time being, there are more vehicles with higher CO ₂ emissions than conventional vehicles with less CO ₂ emissions. In other words, the automaker's contribution to the issue of reducing CO ₂ emissions is surprisingly low in the automobile field.

Therefore, as the automotive industry, the reduction of CO ₂ emissions, the so-called new development, rather than relying on sales only, that aim to reduce CO ₂ emissions for vehicles in use desirable. As an approach for this, there is a method of attaching an exhaust gas treatment device or the like to a vehicle in use, but this tends to be costly and the user tends to avoid it. As a result, there is a fact that reduction of CO ₂ emission in the vehicle in use does not proceed as expected.

Other efforts, as a component used in the maintenance time and repair or the like, that is CO ₂ during manufacture to utilize recycled parts instead of new parts that would be discharged, but not automobile itself, CO ₂ emissions in the near field Activities to reduce the amount are also being carried out (for example, see Non-Patent Documents 1 and 2).

JAPADA Report No.262, “Pursuing Topics” “JAPRA-Establishing Green Point Club”, [online], April 1, 1998, JAPADA (Japan Auto Parts Dealers Association), [February 2009 27 days search], Internet <URL: http://japada.org/xpc/modules/japada2/index.php?content_id=12> Nikkan Jidosha Shimbun, February 4, 2009, page 14 "Strengthening CO2 Reduction Campaign / JAPR09 Activity Plan"

However, as described above, the efforts to reduce CO ₂ emissions are not as expected, although the necessity is greatly screamed. There is also an opinion that even if it is considered as a user, even if it is said to reduce CO ₂ emissions, it does not know what to do specifically. Furthermore, there is a possibility that the necessity of reducing CO ₂ emissions is not truly taken, and it is a fact that it is necessary to greatly change user consciousness.
The present invention has been made on the basis of such a technical problem, and it is possible to reduce the CO ₂ emission amount in the surrounding field rather than the vehicle itself, and to instill the awareness of the reduction of the CO ₂ emission to the user. An object is to provide a customer point management system that can be used.

Therefore, the present inventor has noticed that after the user purchases a car, the vehicle must be inspected and maintained. In addition to reducing CO ₂ emissions in those occasions, utilizing the high prevalence of the automobile people, the chance that the user go to the dealer or repair shop for inspection and maintenance, CO ₂ emissions Is it possible to widely recognize the need for reduction? I thought.

The customer point management system of the present invention made there is a customer database for storing registration information related to a customer and point balance information given to the customer, and work for a customer's vehicle stored in a maintenance factory. Point calculation means for calculating actual points based on the amount of green power used together, and point balance management means for setting the actual points calculated by the point calculation means as customer points and adding them to the customer's point balance; And at least point information output means for outputting the result points and the point balance after the addition to present to the customer.
In this way, when a customer asks a maintenance shop to perform maintenance, repairs, periodic inspections, vehicle inspections, etc., the maintenance factory will use the green that was used for the work of the customer's vehicle in the maintenance shop. Grant points to customers based on power usage. This makes it possible for customers to realize that they are using green power and to increase the use of green power by collecting (storing) performance points and reducing CO ₂ emissions. Can also contribute to the reduction of

Here, the performance points are based on the amount of green power used in connection with the work of the customer's vehicle. More specifically, the amount of green power used refers to the customer's vehicle. The amount of green power used by the equipment used to perform the work and the amount of green power used for the lighting, air conditioning, and cleaning to prepare the work environment.
Any point information output means may be used, but a magnetic card or IC card widely used as a membership card or the like can be used. In addition to this, point information can be output by sending an e-mail to a mobile phone or displaying a site. Point information can also be output by displaying information on a cashier terminal or printing on a receipt.

Further, in the present invention, the performance points are calculated based on the amount of green power used in connection with the work of the customer's vehicle .
A point unit price is set according to the amount of green power used for each work item to be carried out in the maintenance shop and stored in the point information storage unit, and the point calculation unit is based on the point unit price stored in the point information storage unit, Achievement points are calculated according to the work items for the customer's vehicle.
In addition, a point unit price is set according to the amount of green power used for each device used for work performed in the maintenance shop and stored in the point information storage unit. The point calculation unit stores the point unit price stored in the point information storage unit. Based on the above, the performance points can be calculated according to the equipment used in the work on the customer's vehicle .
Further, a point unit price is set according to the amount of green power used per unit time of work performed in the maintenance shop and stored in the point information storage unit, and the point calculation unit stores the point unit price stored in the point information storage unit. Based on the above, the achievement points can be calculated according to the time required for the work of the customer's vehicle.

  In addition, for each device used in the work carried out in the maintenance shop, further comprising a power usage detection means for measuring the amount of green power used, the point calculation means for the equipment used in the work on the customer's vehicle, It is also possible to actually measure the amount of green power used by the power usage amount detecting means and calculate the actual points based on the measured amount.

  The present invention can be applied not only to a maintenance shop that maintains or inspects a customer's vehicle, but also to other fields as appropriate. For example, there are various facilities such as supermarkets, department stores, various other stores, pachinko stores, game centers, theme parks, and the like. The present invention applied to these facilities is a customer database that stores registration information related to a customer and point balance information given to the customer, and a green that is used in conjunction with a service provided to the customer. Based on the amount of power used, point calculation means for calculating actual points, point balance management means for setting the actual points calculated by the point calculation means as customer points, and adding to the customer's point balance, and at least actual points And point information output means for outputting the added point balance for presentation to the customer.

According to the present invention, when a customer uses a maintenance factory, various stores, or facilities, the customer can obtain points according to the amount of green power used in connection with the use, contributing to CO ₂ reduction. Can be realized, and an enlightenment effect can be obtained that recognizes the importance of CO ₂ reduction activities.
In addition, for maintenance shops, various stores, and facilities, by providing such services, the environmental value of green power that they have gained can be given in the form of giving points according to the degree of customer contribution. Compared to maintenance shops and various stores and facilities that have not been converted to green electricity, superior customer service is possible. An increase customer by a service as described above, it is namely also leads to an increase of CO ₂ reduction, it is possible to reduce both name and reality CO _2.

It is a block diagram which shows the structure of the point management system in this Embodiment. It is a figure which shows the flow of a process in the point management system shown in FIG. It is a figure which shows an example of the external appearance of the membership card used by this embodiment.

Hereinafter, the present invention will be described in detail based on embodiments shown in the accompanying drawings.
The present invention is directed to a vehicle maintenance factory and a vehicle user who receives services such as vehicle inspection and maintenance at the maintenance factory.

  Maintenance factories do not emit so-called green power, carbon dioxide, other harmful substances, wastes, etc., and power supplies with low environmental impact, that is, electricity generated by wind, solar, biomass, micro hydro, geothermal, etc. It is used as an energy source for driving, lighting, air conditioning, etc. The green power may be generated by a power generation facility installed in a maintenance factory, or may be purchased from the outside using a green certificate or the like.

In addition, this maintenance factory has a membership system for users, receives registration of information about each member, and provides information according to each member. As this information providing means, a membership card can be issued, an e-mail or a mobile site can be used. In the present embodiment, as this information providing means, a member card is issued from the car maintenance factory side to each customer.
Such a maintenance factory includes not only a so-called maintenance factory, but also an automobile supply store capable of performing various maintenance operations such as oil exchange, a maintenance department of an automobile sales dealer, and the like.

FIG. 1 is a diagram for explaining a schematic configuration of a management system (customer point management system) 100 installed on a maintenance factory side.
As shown in FIG. 1, the management system 100 includes a main unit 10, a display unit 20 that displays information by an image, such as a monitor connected to the main unit 10, and a printing unit that outputs information by printing. 30, an input unit 40 for inputting information, such as a keyboard and a mouse, and a card reader / writer (point information output means) 50 for reading / writing information to / from a magnetic card / IC card or the like.

It is possible to install such a management system 100 in a plurality of maintenance factories and collectively manage the data of those management systems 100 with a server connected via a network such as the Internet. In this embodiment, The management system 100 will be described as a so-called stand-alone type constituted by a single main body 10.
In the main body 10, a CPU 11 for executing predetermined processing, a ROM 12, a RAM 13, and the like cooperate to automatically execute processing based on a predetermined computer program (point calculation means, point Balance management means) 70 and an information storage unit 60 comprising a hard disk drive 15 and a memory. The information storage unit 60 includes a program data storage unit 61 that stores a computer program for causing the management system 100 to function, and a business data storage unit that stores business data necessary for executing various processes in the management system 100. (Customer database, point information storage means) 62.

The functions of the management system 100 will be described.
As described above, the maintenance factory prepares a so-called membership system, and issues a customer card including a magnetic card, an IC card, etc. to a customer registered in advance as a member. And when the car maintenance shop side registers the customer as a member,
(1) Customer information such as customer name, address, phone number, e-mail address, etc. for identifying (identifying) the customer and identifying the customer contact information,
(2) Customer vehicle information (vehicle type information) for identifying the customer's vehicle, such as the customer's vehicle registration number, vehicle type, model, chassis number, etc.
And the like are obtained from the customer side and stored in the business data storage unit 62 of the information storage unit 60. At this time, the maintenance factory issues a customer identification code such as a membership number for identifying the customer to the customer, and the information of (1) and (2) is added to the customer identification code. Stored in association. Further, at least a customer identification code is stored in the customer card. Further, when the customer is a registered customer, the accumulated points of the customer, past shopping information, past maintenance information, and the like can be stored in the business data storage unit 62.

In addition, the maintenance factory counts the amount of green power used by performing maintenance, vehicle inspections, and other services for the user, so a point unit price is set in advance for each maintenance, vehicle inspection, and other services. Yes.
This point unit price can be set as follows, for example.
(A) A point unit price set based on an average value or a guideline of electric energy used for one operation for each work device used for maintenance or inspection.
(B) Point unit price set based on the average value or guideline of the amount of power used for each work item such as oil change, brake pad change, vehicle inspection, etc.
(C) Point unit price set based on a guideline for power consumption per unit time.
(D) Point unit price set for each general-purpose category described in vehicle verification.
(E) Point unit price set according to the actual power consumption.

  For example, Table 1 is a combination of (A), (B), and (D), and if a lift is used for maintenance, the point unit price is based on the amount of power used per lift lift. Is set. In addition, a point unit price is set for each inspection item such as a side slip, a brake inspection, a head ride tester, and a volume meter, which are inspection items for vehicle inspection, in accordance with the amount of electric power used at one time. In addition to this, the point unit price corresponding to the amount of power used is set for the peripheral power used for maintenance and inspection, such as garage lifts, work lights, fixed lighting, steam lighting, and compressors used for work. Based on these, the point unit price for each work item such as vehicle inspection maintenance, engine oil replacement, and tire replacement is set for each category such as a light vehicle, a small vehicle, and a normal vehicle.

In the case of (B), the concept is the same as so-called wage setting, and a point unit price corresponding to the amount of power used is set for each work item. This point unit price can also be set for each vehicle type.
In the case of (C), the actual time required for maintenance and inspection may be calculated, and the power consumption of each work item is calculated in advance from the average value or guideline of the time required for each work item, similar to the wage. An average value or a guideline for the quantity may be set, and the point unit price may be set accordingly.
In the case of (E), a power meter (power consumption detection means) is installed in each device, and the operator uses the system to input the amount of power used during work at the start and end of work. The unit price is recorded and the point unit price is set based on the record.

The program data storage unit 61 of the information storage unit 60 of the management system 100 stores in advance information on points set in advance as described above. In the management system 100, the processing unit 70 automatically executes predetermined processing as described below based on the computer program stored in the information storage unit 60. FIG. 2 is a diagram illustrating a flow of processing executed in the processing unit 70.
First, when a customer receives maintenance at a maintenance shop, the customer gives a customer card to the maintenance shop. At the maintenance shop side, the customer card is read by the card reader / writer 50 (step S101). Then, in the management system 100, the information stored in the customer card is read by the card reader / writer 50 (step S102). Then, the customer information corresponding to the customer identification code included in the read information is called from the information storage unit 60. The information to be called can include customer information, customer vehicle information, etc., as well as maintenance history and product purchase information received by the customer at the maintenance plant, and maintenance for the customer based on such information. However, for example, a configuration described in Japanese Patent Application Laid-Open No. 2001-71873 already filed by the present applicant may be used, and the detailed description thereof is omitted here.

When the customer deposits the customer's vehicle at the maintenance shop, the maintenance shop performs the work requested by the customer, such as maintenance and vehicle inspection.
Then, according to the work performed, for example, if the point setting of (A) is used, the person in charge inputs the device used for the work through the input unit 40. In addition, maintenance history information on maintenance items such as engine oil replacement, cooling water replacement, brake pad replacement, periodic inspection, vehicle inspection, etc. To do.
Then, the management system 100 that has received the input stores the input information in the information storage unit 60 (step S103).

When receiving the input of information, the processing unit 70 of the management system 100 refers to the point conversion base data stored in the business data storage unit 62 of the information storage unit 60, and based on the input work and the point unit price, A CO ₂ reduction amount and customer performance points are calculated in accordance with the amount of green power used in connection with the work of the customer's vehicle (step S104).
This performance point set as described above is obtained when the amount of CO ₂ generated per 1 (Wh) of a normal commercial power source that is not green power is C with respect to the green power consumption G (Wh). ,
CO ₂ reduction amount = G x C
Therefore, this G × C may be used as a performance point as it is, or a value obtained by multiplying it by a coefficient (for example, 10) may be used as the performance point.

The calculated CO ₂ reduction amount and performance points are written on the customer's card by the card reader / writer 50 together with information such as the maintenance date and maintenance items. These pieces of information are stored in the information storage unit 60 in association with the customer identification code (step S105).

FIG. 3 shows an example of a customer card in which such information is written.
The customer card includes customer vehicle information P1, work date P2, work item P3, CO ₂ reduction amount P4 due to the work, result points P5, accumulated result points P6 due to CO ₂ reduction so far, and the like. Of course, the information to be written on the customer card is not limited to this, and it may be selected as appropriate, and other items such as so-called shopping points according to the amount paid for the purchase or maintenance of the product. It can also be described.
Such points due to CO ₂ reduction can be exchanged for prizes or the like, or used as the aforementioned shopping points.

The customer receives the maintenance using the green power at the maintenance factory by looking at the CO ₂ reduction amount and the achievement points described on the customer card, and is not the green power at the other maintenance factory. It is possible to grasp and recognize the amount of CO ₂ reduction compared to when maintenance is performed using commercial power. As a result, it is possible to realize that oneself has contributed to CO ₂ reduction, and an enlightenment effect for recognizing the importance of CO ₂ reduction activities can be obtained.
In addition, by providing such services to the maintenance factory, the environmental value of the green power obtained by the maintenance factory itself can be converted into green power in the form of giving points according to the degree of contribution made by customers. Superior customer service is possible compared to maintenance shops that are not. An increase customer by a service as described above, it is namely also leads to an increase of CO ₂ reduction, can be can be reduced in both name and reality CO _2.

  In the above-described embodiment, the configuration of the management system 100, the flow of processing, the customer card, and the like have been described. However, unless departing from the gist of the present invention, the configuration described in the above-described embodiment may be selected or other It is possible to appropriately change to the configuration.

  DESCRIPTION OF SYMBOLS 10 ... Main body, 15 ... Hard disk drive, 20 ... Display part, 30 ... Printing part, 40 ... Input part, 50 ... Card reader / writer (point information output means), 60 ... Information storage part, 61 ... Program data storage part, 62 ... business data storage unit (customer database, point information storage unit), 70 ... processing unit (point calculation unit, point balance management unit), 100 ... management system (customer point management system)

Claims (4)

A customer database for storing registration information about the customer and point balance information given to the customer;
Point calculation means for calculating actual points based on the amount of green power used in connection with the work of the customer's vehicle entering the maintenance shop;
Point balance management means for setting the actual points calculated by the point calculation means as the customer's points and adding the points to the customer's point balance;
At least point information output means for outputting the achievement points and the point balance after the addition to present to the customer;
Point information storage means in which a unit price set in accordance with the amount of green power used is stored for each item of work performed in the maintenance shop,
The point calculation means calculates the actual points according to items of work on the customer's vehicle based on the point unit price stored in the point information storage means. . The point information storage means stores a point unit price set according to the amount of green power used for each device used for work performed in the maintenance shop ,
The said point calculation means calculates the said performance point according to the apparatus used by the operation | work with respect to the said customer's vehicle based on the said point unit price memorize | stored in the said point information storage means. The customer point management system according to 1. The point information storage means stores a point unit price set according to the amount of green power used per unit time of work performed at the maintenance shop ,
The said point calculation means calculates the said performance point according to the time required for the operation | work with respect to the said customer's vehicle based on the said point unit price memorize | stored in the said point information storage means. The customer point management system according to 1. For each device used for work performed in the maintenance shop, further comprising a power usage detection means for measuring the usage of the green power,
The point calculation means calculates the performance points for the equipment used in the work on the customer's vehicle based on the green power usage measured by the power usage detection means. The customer point management system according to claim 1.

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