JP5396777B2 - Card reissue system, customer terminal and card reissue method - Google Patents

Description

  The present invention relates to a card comprising a customer terminal that accepts a card reissue procedure by a customer operation and receives a card reissue request from the customer terminal and permits the card reissue. The present invention relates to a reissue system, a customer terminal, and a card reissue method.

  Conventional technology is installed in stores of financial institutions such as consumer finance companies and banks, and customer terminals such as unmanned contract terminals and consultation terminals that perform various contracts such as new contract applications and loan applications by customer operations The customer terminal consists of a center terminal that is installed in a center such as a business center and handles customer terminals, and a host computer that manages contract information and customer attribute information for contracting various contracts with customers. Is connected to the center terminal via a communication line or the like, and the center terminal is connected to the host computer via a communication line or the like. When the customer terminal accepts a new contract by the customer's operation, the customer terminal takes out a pre-embossed card with a card number or the like embossed in advance for issuance from the card cassette and issues it to the customer.

In addition, there is a card processing unit that embosses a card to be issued in a customer terminal, processes the card at the time of contract, and issues the card to the customer (for example, see Patent Document 1).
JP 2006-285799 A (paragraph “0050” to paragraph “0057”, FIG. 2)

  However, in the conventional technology described above, the customer terminal that issues the pre-embossed card cannot emboss the card that has already been issued to the customer to the card to be newly issued. There is a problem that the card cannot be reissued if it is lost or damaged. In this case, the customer must go to the financial institution's store to perform card issuance procedures such as identity verification and receive the reissued card at home or work at a later date by mail, etc. There was no psychological resistance for customers who were not.

Moreover, since the customer terminal provided with the card processing part can re-issue the card because it can emboss the card that issues the card number that has already been issued, it is necessary to have an embossing mechanism or the like Therefore, there is a problem that the customer terminal becomes large.
An object of the present invention is to solve such a problem, and an object of the present invention is to allow a customer terminal to reissue a card without increasing the size of the customer terminal.

For this reason, the card reissuing system according to the present invention takes out an input unit that accepts input of customer attribute information for identifying the customer by the operation of the customer and a pre-embossed card from the card cassette , A customer terminal comprising a card issuing unit that reads a recorded card number and records an account number on the pre-embossed card and issues the pre-embossed card to a customer; an account number associated with the customer attribute information; and A host device having a storage unit for storing the issued card number, and the customer terminal receives the input of the customer attribute information, transmits the customer attribute information to the host device, and the host device when reissued is judged possible, send a notification to allow reissued card to the customer terminal, the customer end Upon receipt of the notification, it reads the card number from said pre-embossed card from said card cassette is taken out the pre-embossed card, and transmits the card number to the host device, the host device, the card number When receiving, the card number in association with the customer attribute information after storing in the storage unit, and transmits the account number extracted from the storage unit based on the customer attribute information to the customer terminal, the customer terminal The received account number is recorded on a pre-embossed card, and the pre-embossed card on which the account number is recorded is reissued to the customer.

In addition, the customer terminal according to the present invention takes out an input unit that accepts input of customer attribute information for identifying the customer by the operation of the customer , and takes out the pre-embossed card embossed from the card cassette and records it in advance from the pre-embossed card. A card issuing unit that reads a card number and records an account number on the pre-embossed card and issues the pre-embossed card to a customer, and receives the input of the customer attribute information, the customer attribute information is After transmitting to the host device, and then receiving a notification permitting card reissue from the host device, the pre-embossed card is taken out from the card cassette, the card number is read from the pre-embossed card, and the card number is transmitted to the host system, from then on the host device, said pre-embossed card Notification and to instruct the row receives the account number of the customer, that records the mouth seat number flop les embossed card was pre embossed card which the account number is recorded in the reissue to the customer Features.

The card reissuing method according to the present invention also includes an input unit that accepts input of customer attribute information for identifying a customer by a customer operation, and a pre-embossed card that has been embossed from a card cassette. When the customer terminal provided with the card issuing unit that reads the recorded card number and records the account number on the pre-embossed card and issues the pre-embossed card to the customer receives the customer attribute information, Transmitting the customer attribute information to the host device; and when the host device receives the customer attribute information and determines that the card can be reissued, transmits a notification permitting the card reissue to the customer terminal. And when the customer terminal receives the notification, removes the pre-embossed card from the card cassette. Transmitting to said host system from the pre-embossed card reading the card number, the host device having a storage unit for storing the account number and the issued card number in association with the customer attribute information, receives the card number A step of transmitting an account number extracted from the storage unit based on the customer attribute information to the customer terminal after storing a card number in the storage unit in association with the received customer attribute information; and Recording the received account number on a pre-embossed card and reissuing the pre-embossed card on which the account number is recorded to the customer.

  According to the present invention as described above, there is an effect that the card can be reissued at the customer terminal without increasing the size of the customer terminal.

  Embodiments of a card reissue system, a customer terminal, and a card reissue method according to the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram showing a configuration of a card reissue system in the embodiment.
In FIG. 1, reference numeral 1 denotes a customer terminal, which is an unmanned contract terminal device or a consultation terminal device, etc., which is installed at a base of a sales office or an unmanned store of a financial institution such as a consumer financial company or a bank and operated by a customer. . The customer terminal 1 includes a control unit that performs calculation and control such as a CPU (Central Processing Unit) and an MPU (Micro Processing Unit), a storage unit such as a magnetic disk and a semiconductor memory, a CRT (Cathode Ray Tube), and a display such as a liquid crystal display. Various data such as image data, audio data, etc. via a display unit with a touch panel input provided with an input unit such as a touch panel provided on the screen of the display unit, and a communication line 2 such as a public telephone line or a dedicated telephone line The communication control part etc. which perform communication control of this are provided.

In addition, a voice communication unit equipped with a handset for inputting voice of a customer and outputting information to the customer by outputting voice, a certificate scanner unit for reading a document as a certificate as image data (image data), a customer An image capturing unit for capturing the image, a card processing unit for issuing a card, and the like.
Reference numeral 3 denotes a center terminal which is installed in a center such as a business center of a financial institution and is operated by an operator who is a staff member of the financial institution. The center terminal 3 includes a control unit that performs calculation and control such as a CPU and an MPU, a storage unit such as a magnetic disk and a semiconductor memory, a display unit such as a CRT and a liquid crystal display, a touch panel provided on the screen of the display unit, a keyboard, An input unit such as a mouse and a communication control unit that performs communication control of various data such as image data and audio data via the communication line 2 are provided.

Further, a headset including a voice input unit such as a microphone for inputting the operator's voice and a voice output unit such as a speaker for outputting voice and transmitting information to the operator is also provided.
The voice information input by the customer at the calling unit of the customer terminal 1, the image data acquired by the photographing unit, and the certificate scanner unit (image data) can be output by the voice output unit or the display unit of the center terminal 3, Information and voice information input by the operator at the input unit and voice input unit of the center terminal 3 can be output at the display unit or the call unit of the customer terminal 1, and the customer terminal 1 operated by the customer and the center terminal operated by the operator Sending / receiving image information, audio information, and transaction messages to / from 3, confirming the application form entered by the customer, verifying the identity, examining, settlement, etc., and proceeding with the contract transaction and card reissue transaction, etc. Can be done.

In the present embodiment, a description will be given on the assumption that a plurality of center terminals 3 are installed in the center. However, the present invention is not limited to this, and only one center terminal 3 may be installed.
An operation management server 4 is installed in a center such as a business center of a financial institution. When a transaction processing request is received from the customer terminal 1, the customer terminal 1 is distributed to the center terminal 3 that can process the transaction processing. In addition to performing incoming call control processing, transaction information is accumulated and aggregated.

The operation management server 4 includes a control unit that performs calculation and control such as a CPU and an MPU, a storage unit such as a magnetic disk and a semiconductor memory, a display unit such as a CRT and a liquid crystal display, an input unit such as a keyboard and a mouse, and a communication line 2. And a communication control unit that performs communication control of various data via the network.
Note that the incoming call control process provided in the operation management server 4 may be configured as a separate server as an ACD (Automatic Call Distributor).

Reference numeral 5 denotes a host computer as a host device, which is installed at a financial institution headquarters or the like, and is used for contract transactions, card reissue transactions, etc. from a center terminal 3 connected via an accounting communication line 7 such as a dedicated telephone line. A transaction processing request is received, whether the transaction is possible or not is transmitted to the center terminal 3, and the permitted transaction is processed.
The host computer 5 includes a control unit that performs calculation and control such as a CPU and an MPU, a storage unit such as a magnetic disk and a semiconductor memory, and a communication control unit that performs communication control of various data via the communication line 7. .

A database 6 is provided in the host computer 5 and stores customer attribute information of customers who use the system. This database 6 stores, for each customer, information related to the customer such as the customer's name, date of birth, telephone number, personal identification number, account number, card number, and card reissue number.
Here, the card number is information for identifying a card issued to a customer, and is a number assigned to each card.

Note that the customer attribute information stored in the database 6 is not limited to that described above, and various information related to the customer such as the customer's address and work place is adopted.
The information of the database 6 may be stored in a storage unit (not shown) built in the host computer 5.
Based on the customer attribute information stored in the database 6, the host computer 5 determines whether or not the transaction is possible for a transaction processing request such as a contract transaction or a card reissue transaction received from the center terminal 3.

As described above, the card reissue system includes the customer terminal 1, the center terminal 3, the operation management server 4, the host computer 5, the database 6, and the like. The customer terminal 1, the center terminal 3, and the operation management server 4 are communication lines. 2, and the center terminal 3 and the host computer 5 are connected to each other via a communication line 7 so that they can communicate with each other.
When the center terminal 3 and the host computer 5 are not connected via the communication line 7, the account terminal connected to the host computer 5 via the communication line 7 is provided. It is assumed that an operator's operation is accepted and transaction processing is performed.

FIG. 2 is a perspective view showing an appearance of the customer terminal in the embodiment.
In FIG. 2, reference numeral 11 denotes a display unit with a touch panel input, which has a touch panel as an input unit that accepts input by a customer operation and executes predetermined processing, and includes a display for displaying guidance and the like for the customer. is there.
A certificate scanner unit 12 reads image data of a certificate such as a customer's car driving license or health insurance card.

An application contract reading / printing unit 13 includes an application form reading unit that reads an application form by an image sensor and an application form printing unit that prints an application form by a printing mechanism.
Reference numeral 14 denotes a card insertion / discharge port, which is an opening for receiving insertion of a card by a customer's operation and discharging the inserted card or a card issued by a card processing unit as a card issuing unit described later.

Reference numeral 15 denotes a photographing unit, which includes a CCD (Charge Coupled Devices) camera with a lens and the like, and photographs a customer to generate customer image data (image data).
Reference numeral 16 denotes a proximity sensor, which is composed of an ultrasonic sensor or the like that detects an approaching customer.

Reference numeral 17 denotes a call unit, which exchanges information such as voice information (voice data) and control information with the center terminal 3 via a communication line such as a telephone line (not shown), and receives the voice received from the center terminal 3 Data is output from a handset (caller) as voice, and voice input / output means for inputting customer's voice through the handset (caller) is used.
The call unit 17 can make a call between the customer terminal 1 and the center terminal 3 using a handset or other telephone.

Reference numeral 18 denotes a front door opening / closing lock for locking the opening / closing of the front door of the customer terminal 1.
Here, the card processing unit will be described based on the explanatory diagram of the card processing unit of the customer terminal in the embodiment of FIG.
In FIG. 3A, reference numeral 21 denotes a card processing unit as a card issuing unit, which draws in a card inserted from the card insertion / discharge port 14 and discharges the drawn card or issued card from the card insertion / discharge port 14. A card transport mechanism, a card read / write mechanism that reads information recorded on the magnetic stripe of a drawn card or card to be issued, and writes predetermined information to the magnetic stripe. The card number is pre-embossed, and the card number. Includes a card cassette 22 for storing a pre-embossed card which is an issuing card recorded in a magnetic stripe, a card issuing mechanism for taking out and issuing the pre-embossed cards stored in the card cassette 22 one by one It is a thing.

The card processing unit 21 can be pulled out when the front door opening / closing lock 18 is unlocked and the front door is opened, and the card cassette 22 attached to the card processing unit 21 pulled out is removed and the card cassette is removed. 22 can be loaded with a pre-embossed card.
Then, the card cassette 22 loaded with the pre-embossed card is mounted in the card processing unit 21, the card processing unit 21 is pushed into the customer terminal 1, the front door is closed, and the preparation for issuing the pre-embossed card is completed. To do. An opening / closing lock is also provided on the door of the card cassette 22 so that a third party cannot easily touch the stored pre-embossed card.

The pre-embossed card stored in the card cassette 22 is embossed at a predetermined position 24 on the front surface of the card 23 with a card number previously assigned to each card as shown in FIG. The card number is recorded at a predetermined recording position of the magnetic stripe 25.
In this way, the card processing unit 21 is configured so that the pre-embossed cards stored in the card cassette 22 can be taken out and issued one by one.

  Further, the customer terminal 1 includes a control unit (software) for controlling the entire customer terminal 1, screen data to be displayed on the display unit 11 with touch panel input, image information generated by the photographing unit 15, and the like, and a CPU Calculation means and control means, communication means for communicating with the center terminal 3 and the operation management server 4 via the communication line 2, etc., and touch panel input according to a control program (software) stored in the storage unit Control unit for controlling the entire customer terminal 1 including the attached display unit 11, the certificate scanner unit 12, the application contract reading and printing unit 13, the card issuing unit 21, the photographing unit 15, the proximity sensor 16, the calling unit 17, and the storage unit have.

The operation of the above-described configuration will be described in accordance with steps represented by S in the flowchart of the card reissue process in the embodiment of FIG.
The operation of each unit described below is controlled by a control unit such as a central processing unit (not shown) based on a program (software) stored in a storage unit such as a memory or a magnetic disk (not shown).

S1: When the customer terminal 1 detects the approach of the customer with the proximity sensor 16, the display unit with touch panel input 11 displays a screen on which transactions such as “card loan contract”, “card issue”, “card reissue” can be selected. indicate.
When the display unit 11 with touch panel input of the customer terminal 1 displays a screen for selecting a transaction, the customer selects and inputs the desired transaction. In this embodiment, it is assumed that “card reissue” is selected.

S2: The display unit with touch panel input 11 that has accepted the input displays the guidance screen and accepts it. This reception screen displays guidance such as conditions for conducting a transaction, and also displays an operation button such as “confirm”, and the “confirm” button is pressed by a customer operation.
In addition, the control unit of the customer terminal 1 transmits to the operation management server 4 a notification notifying that there was a visitor together with information indicating the selected transaction.

The operation management server 4 that has received the notification confirms the processing status of each center terminal 3, selects a center terminal 3 that can process the transaction included in the notification, and connects to the selected center terminal 3. Start trading.
S3: When the transaction is started, the display unit with touch panel input 11 of the customer terminal 1 displays a screen for inputting customer attribute information necessary for reissuing the card.

When the screen for inputting customer attribute information is displayed, the display unit with touch panel input 11 accepts the input of the customer's name in response to the customer's operation.
S4: When the input of the name of Kana is received, the display unit with touch panel input 11 receives the input of the date of birth of the customer by the operation of the customer.
S5: When the date of birth is accepted, the display unit with touch panel input 11 accepts the input of the customer's telephone number by the customer's operation.

When receiving the input of the telephone number, the control unit of the customer terminal 1 transmits to the center terminal 3 a request for reissuing the card together with the input name, date of birth, and telephone number.
In the present embodiment, customer attribute information is described as a name, date of birth, and telephone number. However, the present invention is not limited to this, and any information may be used as long as it can identify a customer.

S6: The center terminal 3 that has received the notification requesting the reissue of the card displays the name, date of birth, and phone number as customer attribute information, and the card together with the name, date of birth, and phone number. A notification for inquiring whether reissuing is possible is transmitted to the host computer 5.
S7: The host computer 5 searches the database 6 based on the received Kana name, date of birth, and telephone number as customer attribute information, extracts other customer information related to the customer, and based on the extracted customer information To determine whether or not to allow the customer to reissue the card.

  The determination as to whether or not to permit the card reissuance performed by the host computer 5 is, for example, a determination as to whether the card is a reissue request for the purpose of unauthorized use of the customer's card. When it is determined that the request has been made, the card is prohibited from being reissued. Note that the determination of whether or not to permit card reissuance is not limited to this, and various determination methods based on customer information may be considered due to various factors such as financial institutions and social conditions.

The host computer 5 that has determined whether or not the card can be reissued transmits the result to the center terminal 3, and the center terminal 3 displays the received determination result.
When the result of the determination is that the card reissue is prohibited, the center terminal 3 accepts an operation for canceling the card reissue transaction by the operator, and sends a notification for stopping the card reissue transaction to the customer terminal 1, The customer terminal 1 ends the transaction.

If the result of the determination is that card reissue is prohibited, the center terminal 3 may automatically send a notification to the customer terminal 1 to cancel the card reissue transaction.
On the other hand, if the result of the determination is that card reissue is permitted, the center terminal 3 transmits a certificate reading notification to the customer terminal 1 and the process proceeds to S8.
S8: Upon receipt of the certificate reading notification, the customer terminal 1 displays a screen for inducing the placement of the certificate for certifying that the customer is the customer on the display unit 11 with touch panel input. .

When the certificate is placed, the certificate scanner unit 12 of the customer terminal 1 reads the certificate and transmits image data of the read certificate to the center terminal 3.
S9: Upon receiving the certificate image data, the center terminal 3 displays the certificate image data on the display unit, and the operator refers to the displayed certificate and the customer who operates the customer terminal 1 is the principal. Check whether or not.

As a result, if it is not possible to confirm that the customer is the principal, the center terminal 3 notifies that the certificate is read again, or notifies that the card reissue transaction is canceled because it cannot be confirmed that the customer is the principal. Send to customer terminal 1.
If a notification is sent to read the certificate again, the process proceeds to S8 to read the certificate again. If a notification is sent to cancel the card reissue transaction, the notification is received. The completed customer terminal 1 terminates the card reissue transaction.

S10: On the other hand, if the customer is confirmed to be the principal, the center terminal 3 prints a certificate with a printing device (not shown) and notifies the customer terminal 1 that processing for re-registering the customer's personal identification number is performed. Send.
S11: The customer terminal 1 that has received the notification of performing the process of re-registering the customer's personal identification number displays a screen for accepting the re-registration of the personal identification number on the display unit 11 with touch panel input.

When a customer operation indicating that re-registration is unnecessary on the screen is accepted by the display unit with touch panel input 11, the process proceeds to S <b> 13, and when a customer operation requiring re-registration is accepted by the display unit with touch panel input 11. The process proceeds to S12.
S12: When a customer operation indicating that re-registration is required is accepted by the touch panel input display unit 11, an input of a personal identification number by the customer operation is subsequently accepted. At this time, the customer terminal 1 accepts the input of the code number twice on the display unit 11 with touch panel input, and confirms that the input code number matches.

S13: Next, the customer terminal 1 displays the screen to inform the customer that it is being processed on the touch panel input with the display unit 11, the card processing unit 21 takes out one pre-embossed card from the card cassette 22, extracted The card number recorded at a predetermined recording position of the magnetic stripe of the pre-embossed card is read. Note that a card number is assigned to each pre-embossed card, the card number (for example, “12345”) is embossed, and the card number is recorded at a predetermined recording position of the magnetic stripe.

When the customer terminal 1 receives the card number read from the pre-embossed card (for example, “12345”) and the password in S12, the customer terminal 1 transmits the password to the center terminal 3.
S14: Upon receiving the card number or the like, the center terminal 3 displays a card issuance screen indicating that the card issuance process is being performed, and displays the card number and the password (if the password is entered) in the host computer 5 Send to.

S15: The host computer 5 stores in the database 6 the name and date of birth as the customer attribute information that has already been received, the date of birth, and the card number and password that are received in association with the telephone number (when the password is received). And register.
The host computer 5 searches the database 6 based on the name, date of birth, and telephone number as customer attribute information, and extracts the account number of the customer.

The host computer 5 generates card stripe data for overwriting the issued customer's account number on the issued card, and transmits a notification permitting card issuance to the center terminal 3 together with the stripe data. In this way, the host computer 5 performs card reissue processing.
Here, the card stripe data for overwriting the issued card is assumed to be data including an account number, and means card stripe data for rewriting a card number already recorded.

The card stripe data to be overwritten on the issued card is a record of the card number or the like already recorded by rewriting only the account number recorded at the predetermined recording position of the magnetic stripe of the pre-embossed card that is the issued card. The information may be card stripe data that is not rewritten.
The center terminal 3 that has received the notification for permitting the card issuance together with the stripe data transmits to the customer terminal 1 a notification that the card overwriting the stripe data is issued.

  S16: The customer terminal 1 that has received the notification that the card is issued displays a screen informing the customer that the card is issued on the touch panel input display unit 11 and the stripe data received by the card processing unit 21 (this stripe Data is included in the magnetic stripe of the pre-embossed card, and the pre-embossed card is ejected from the card insertion outlet 14 and issued to the customer.

In this way, the card reissue system performs a card reissue transaction in which a card number is pre-embossed and a pre-embossed card having the card number recorded in a magnetic stripe is issued to a customer.
As described above, in this card reissue system, the card number recorded on the magnetic stripe of the pre-embossed card is read by the customer terminal 1, and the card number is associated with the customer attribute information and registered in the database 6 and the customer attribute information. The account number already registered in the database 6 is overwritten on the magnetic stripe of the pre-embossed card at the customer terminal 1 and the card reissue transaction for issuing the pre-embossed card to the customer is performed. The card 1 can be reissued without providing the terminal 1 with an embossing mechanism for embossing the issued card.

Further, since the card number of the issued card is immediately registered in the database 6, it becomes possible to conduct transactions such as withdrawal of cash with an automatic teller machine (ATM) using the issued card. .
In addition, by changing the magnetic stripe data of the card to be issued from the magnetic stripe data before issuance, even if the card before being loaded into the card cassette is stolen or lost, the card Since it cannot be used, safety can be ensured.

In the present embodiment, the customer terminal is described as an unmanned contract machine, but it may be a consultation terminal connected to the center terminal.
In this embodiment, the account number and the like are described as being recorded on the magnetic stripe of the card. However, it may be recorded on the IC chip of the card.
As described above, in this embodiment, the card number recorded in the magnetic stripe of the pre-embossed card is read by the customer terminal 1, and the card number is associated with the customer attribute information and registered in the database 6 and the customer attribute information The account number already registered in the database 6 is overwritten on the magnetic stripe of the pre-embossed card at the customer terminal 1 and the card reissue transaction for issuing the pre-embossed card to the customer is performed. The effect is that the card can be reissued at the customer terminal without increasing the size of the terminal.

  In addition, it is possible to easily perform the card reissuing process of the contracted customer, and it is possible to obtain the effect that the office processing that has been conventionally performed at the store can be greatly reduced.

The block diagram which shows the structure of the card reissue system in an Example The perspective view which shows the external appearance of the customer terminal in an Example Explanatory drawing of the card processing part of the customer terminal in the embodiment The flowchart which shows the card reissue process in an Example

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Customer terminal 2, 7 Communication line 3 Center terminal 4 Operation management server 5 Host computer 6 Database 11 Display part with touch panel input 12 Certificate scanner part 13 Application contract reading / printing part 14 Card insertion discharge port 15 Imaging part 16 Proximity sensor 17 Communication unit 21 Card processing unit 22 Card cassette

Claims (3)

An input unit that accepts input of customer attribute information for identifying the customer by the operation of the customer, a pre-embossed card that has been embossed from the card cassette , is read out from the pre-embossed card , and the pre-embossed card is read. A customer terminal with a card issuing unit that records an account number on the embossed card and issues the pre-embossed card to the customer;
A host device having a storage unit for storing an account number and an issued card number in association with the customer attribute information;
When the customer terminal accepts the input of the customer attribute information, the customer terminal transmits the customer attribute information to the higher-level device, and when the higher-level device determines that the card can be reissued, a notification that permits the card reissue Send to the customer terminal,
When the customer terminal receives the notification, the customer terminal takes out the pre-embossed card from the card cassette, reads the card number from the pre-embossed card, and transmits the card number to the host device.
The host system receives the card number, the said card number in association with the customer attribute information after storing in the storage unit, the account number extracted from the storage unit based on the customer attribute information Customer Send it to the device,
The customer terminal records the account number received in the pre-embossed card, the card reissued system characterized in that the pre-embossed card which the account number is recorded in the reissue to the customer. An input unit that accepts input of customer attribute information for identifying the customer by the operation of the customer, a pre-embossed card that has been embossed from the card cassette , is read out from the pre-embossed card , and the pre-embossed card is read. A card issuing unit that records an account number on the embossed card and issues the pre-embossed card to a customer;
Upon receipt of the customer attribute information input, the customer attribute information is transmitted to the higher-level device, and thereafter, when a notification for permitting card reissue is received from the higher-level device, the pre-embossed card is taken out from the card cassette. The card number is read from the pre-embossed card, the card number is transmitted to the higher-level device, and then the notification for instructing the issuance of the pre-embossed card and the customer's account number are received from the higher-level device. then, the customer terminal, characterized in that to record the mouth seat number flop les embossed card was pre embossed card which the account number is recorded in the reissue to the customer. An input unit that accepts input of customer attribute information for identifying the customer by the operation of the customer, a pre-embossed card that has been embossed from the card cassette , is read out from the pre-embossed card , and the pre-embossed card is read. Step of transmitting the customer attribute information to a host device when a customer terminal having an account number recorded on an emboss card and a card issuing unit for issuing the pre-emboss card to a customer receives the input of the customer attribute information When,
When the host device receives the customer attribute information and determines that the card can be reissued, a notification for permitting the card reissue is sent to the customer terminal;
When the customer terminal receives the notification, it takes out the pre-embossed card from the card cassette, reads the card number from the pre-embossed card, and transmits the card number to the host device ;
When the host device having a storage unit for storing the account number and the issued card number associated with the customer attribute information receives the card number, the card number is stored in the storage unit in association with the received customer attribute information . Later, sending the account number extracted from the storage unit based on the customer attribute information to the customer terminal;
The customer terminal has a step of recording the received account number on a pre-embossed card and reissuing the pre-embossed card on which the account number is recorded to the customer.

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