JP5415911B2 - Operation efficiency improvement support system and operation efficiency improvement support method - Google Patents

Description

  The present invention relates to an operation efficiency support system and an operation efficiency support method that can support efficient operation of a virtual machine, and in particular, extracts a problem of virtual machine operation based on ITIL, and the extracted problem The present invention relates to an operation efficiency improvement support system and an operation efficiency improvement support method that can support the solution of a problem.

  In a conventional computer system, a client computer (PC) is prepared as a physical machine, and when used by a user, an OS (Operating System) and application programs are installed on the client PC, network settings, and various application programs are set. For example, it takes a lot of work time and cost to use one PC. On the other hand, in recent computer systems, virtual machines that use virtual software and use virtual client PCs accessed from client terminals on virtual software of a real server computer are realized. When a virtual client PC created on the virtualization software is provided to the user, the virtual machine creates a virtual machine by copying from the template for the virtual client PC by using a template function that comes standard with the virtualization software. This can reduce troublesome work such as installation work.

  On the other hand, in recent computer systems, it is necessary to review the operating environment of a virtual machine for the purpose of compliance measures, operation management cost reduction, and the like. From the viewpoint of reviewing this operating environment, ITIL (Information Technology Infrastructure Library: A systematic guideline for computer system operation and management established by the British government and COBIT (Control Objective for Information and Related Technology), which shows standards for the proper construction and utilization of their information systems. International guidelines and standards have been proposed, such as international standards for measuring governance maturity. In addition, management tools (programs) for solving the above-described problems are sold by various companies.

  The following patent documents are cited as documents describing the technology for reconstructing the operating environment of the virtual machine.

JP 2009-244999 A

  The above-mentioned patent document aims to achieve stable operation of a virtual machine according to a system environment, and in order to achieve this purpose, the management server is a CPU (Central Processing Unit) environment among a plurality of physical machines. A technique is described in which a physical machine having a temperature equal to or higher than a reference temperature is selected as a movement target physical machine, and a physical machine having the lowest CPU usage rate is selected as a movement destination of the movement target virtual machine.

  However, the technique described in the above-mentioned patent document is a technique that only determines a virtual machine to be assigned to a physical machine by monitoring the CPU temperature of the physical machine, and there is a problem that the virtual machine cannot be efficiently operated. . In particular, in order to operate a large number of virtual machines efficiently, it is necessary to first grasp the operation status of multiple virtual machines, find problems from them, and solve the problems found. Such analysis, evaluation, and solution are personal tasks, and it is difficult to maintain a stable and high quality, and it takes time and effort.

  An object of the present invention is to eliminate the problems caused by the prior art described above, and in a computer system that constructs a plurality of physical machines, an operation capable of supporting the solution of the extracted problem from the extraction of the virtual machine operation problem It is to provide an efficiency support system and an operation efficiency support method.

To achieve the above object, the present invention improves the efficiency of virtual machine operation in a virtual computer system that virtually generates a virtual machine on a computer using template information storing definition information of the computer and virtualization software. An operational efficiency improvement system that
An issue cause process map information section storing ITIL activities assumed for operational issues of a running virtual machine based on hearing items including issues from users, and an issue solving tool name corresponding to a plurality of ITIL activities Tool process map information section storing process classification and price, ITIL activity list information section storing process names corresponding to a plurality of ITIL activities, tool configuration information including setting condition information and processing procedure information of a plurality of tools, A problem solving database that stores
Creation of a virtual machine environment that solves the operational problem by referring to the hearing item from the user, the problem cause process map information, the tool process map information, the ITIL activity list information, and the tool configuration information stored in the problem solving database A virtual machine environment analysis and generation computer that supports
The virtual machine environment analysis generation computer includes:
A first step of extracting ITIL activity from the task cause process map information using the task of the hearing item information as a key;
A second step of extracting a problem solving tool name, process classification and price from the tool process map information using the extracted ITIL activity as a key;
A third step of extracting a process name and tool configuration information corresponding to an activity from the tool configuration information and virtual machine template information using the tool name extracted in the second step as a key;
A fourth step of constructing an evaluation environment for constructing a new virtual machine based on the extracted process name and tool configuration information;
The first feature is that the fifth step of providing the user with the virtual machine environment constructed by the fourth step is executed.

  According to the present invention, in the operational efficiency improvement support system according to the first feature, the hearing item includes an upper limit price for solving the problem, and the virtual machine environment analysis generation computer includes the tool process map in the third step. A second feature is that when there are a plurality of process names extracted from the information, the sixth step of excluding process names whose price of the problem solving tool exceeds the upper limit price is executed.

Further, the present invention provides an operational efficiency improvement method for efficiently operating a virtual machine in a virtual computer system that virtually generates a virtual machine on the computer using template information storing computer definition information and virtualization software. Because
An issue cause process map information section storing ITIL activities assumed for operational issues of a running virtual machine based on hearing items including issues from users, and an issue solving tool name corresponding to a plurality of ITIL activities Tool process map information section storing process classification and price, ITIL activity list information section storing process names corresponding to a plurality of ITIL activities, tool configuration information including setting condition information and processing procedure information of a plurality of tools, A problem solving database that stores
Creation of a virtual machine environment that solves the operational problem by referring to the hearing item from the user, the problem cause process map information, the tool process map information, the ITIL activity list information, and the tool configuration information stored in the problem solving database A virtual machine environment analysis generation computer that supports
The virtual machine environment analysis generation computer includes:
A first step of extracting ITIL activity from the task cause process map information using the hearing item as a key;
A second step of extracting a problem solving tool name, process classification and price from the tool process map information using the extracted ITIL activity as a key;
A third step of extracting a process name and tool configuration information corresponding to an activity from the tool configuration information and virtual machine template information using the tool name extracted in the second step as a key;
A fourth step of constructing an evaluation environment for constructing a new virtual machine based on the extracted process name and tool configuration information;
A third feature is to execute the fifth step of providing the user with the virtual machine environment constructed by the fourth step.

  According to the third aspect of the present invention, in the operational efficiency improvement support method according to the third aspect, the hearing item includes an upper limit price for solving the problem, and the virtual machine environment analysis generation computer includes the tool process map in the third step. The fourth feature is that when there are a plurality of process names extracted from the information, the sixth step of excluding process names whose price of the problem solving tool exceeds the upper limit price is executed.

  An operational efficiency improvement support system and method according to the present invention includes a problem cause process map information section storing an activity for an operation problem of a virtual machine, a tool process map information section storing a problem solving tool name corresponding to the activity, and an activity Prepare an activity list information section that stores the corresponding process name and an issue solution database that stores tool configuration information including tool setting condition information, and extract active ties for issues from the task cause process map information based on the hearing items The problem solving tool name and the like are extracted from the tool process map information based on the active tee, the process name corresponding to the active tee is extracted from the tool configuration information using the extracted tool name as a key, and the extracted process name and Virtual machine based on tool configuration information Building a down evaluation environments, by providing a virtual machine environment that the built user can extract object of virtual machine operations, to help resolve the extracted object.

The figure for demonstrating the operational efficiency improvement support system by this invention. The figure for demonstrating the hearing item information by this embodiment. The figure which shows the subject cause process map information by this embodiment. The figure which shows the tool process map information by this embodiment. The figure which shows the ITIL activity list information by this embodiment. The figure which shows the tool structure information by this embodiment. The figure which shows the whole processing flow of the assistance system by this embodiment. The figure which shows the processing flow of the cause extraction function by this embodiment. The figure which shows the processing flow of the tool extraction function by this embodiment. The figure which shows the processing flow of the evaluation environment construction function by this embodiment.

Hereinafter, an embodiment of an operation efficiency improvement support system and an operation efficiency improvement support method according to the present invention will be described in detail with reference to the drawings.
[Constitution]
As shown in FIG. 1, the operational efficiency support system for realizing the operational efficiency support method according to the present embodiment includes a virtual computer system included in a virtual computer system in which a user 10 is connected via a public communication network 11 such as the Internet. A virtual machine environment analysis / generation computer 40 that is connected to the machine 50 and generates a virtual machine environment analysis or an optimum environment based on hearing items (information) from the user 10, and the virtual machine environment analysis / generation A problem solving database (DB) 20 is connected to the computer 40 and stores various information for solving problems in the virtual machine environment as a table.

  The virtual machine environment analysis generation computer 40 has a cause extraction function unit 41 that extracts a cause for a problem of the corresponding virtual machine based on the hearing item information 30 interviewed by a user, which will be described later, and a commercial that executes a solution for the problem in advance. New evaluation of a virtual machine based on a tool extraction function unit 42 for extracting tool information of a product (also called a tool or a management tool), virtual machine template information 44 for constructing a virtual machine, and file information of the above-described tool An evaluation environment construction function unit 43 for constructing an environment and a control function unit 46 for controlling each of the functions described above are provided as software or hardware.

  The problem solution database DB20 is used for solving the cause and the cause of the interviewed problem information 21 including the hearing contents for hearing the user according to the usage status of the virtual machine. Problem cause process map information 22 storing ITIL activity, tool process map information 23 storing information of a management tool corresponding to an ITIL activity for solving the above-described problem, and activity IDs corresponding to a plurality of processes to be described later ITIL activity list information 24 storing correspondence with (identifier), and tool configuration information 25 storing tool information describing the product name of the management tool and processing executed by the product. Stored as data . An ITIL activity is a new activity that defines a task corresponding to one step in a process and groups one or more business processes [guidelines / standards, management tools] into meaningful units. To create a new step and assign it to a role in the process.

  The hearing item information 21 is assumed when, for example, as shown in FIG. 2, a question content column for the user, a user's answer (“Yes or No”) column for the question content, and the answer is “Yes”. For example, when the answer to the question “IT service is not used as much as expected” is “Yes”, the question number is “34” and the question “Inquiry window is The fact that the assignment number is “1” or “2” when the answer “not used by the user as expected” is “Yes” is stored. In addition, the hearing item information 21 includes an item for hearing the upper limit of the cost that the user spends on reconstructing the virtual machine. In the case of this figure, it is determined whether the upper limit is allowed to be 100,000 yen or more. Hear.

  The task cause process map information 22 includes a specific task content column corresponding to the task number of the hearing item information 21, a cause column assumed for the task, and a column indicating an ITIL activity for the cause. For example, the cause of the assignment “Implementation of staff is not implemented” of the assignment number “1” is “the management layer has not been confirmed”, and the ITIL activity for this cause is “ “Fine01” indicated by “◯”.

  As shown in FIG. 4, the tool process map information 23 includes a company name column of a management tool provider, a product name column of the management tool, a classification column of a process to be processed, a price column of the product, It consists of a column indicating the ITIL activity included in the product. For example, the supplier of the product No. 1 is “Company H”, the product name is “Interactive Management”, the classification of the process to be executed is “event management”, the price Indicates “¥ 52,000”, and the ITIL activities are “Fine01” and “Cap01”.

  As shown in FIG. 5, the ITIL activity list information 24 includes a process name column indicating the content of a process to be executed, an ITIL activity ID (identifier) column corresponding to the process, and an activity content column. For example, the activity ID of the process name “Financial Management” of item number 4 is “Fine01”, the activity ID of the process name “change management” of item number 16 is “Cha01”, and the content is “Create change request and "Record".

  The tool configuration information 25 includes a product name column, and each column of tool information indicating setting condition information and processing procedure information for a virtual machine corresponding to the product. For example, the tool information of the product “Integrated Management” includes Specify [C \ Program Files \ HIA \ im \ ...] as the program storage directory, [HKEY_LACALMACHINE \ Software \ ...] as the registry, and [C \ Program Files] as the DLL (dynamic link library) storage directory \ HIA \ pm \ ...] is specified.

[Operation]
[Overall operation]
Next, the operation of the control function unit 46 of the virtual machine operation efficiency support system configured as described above according to the present embodiment will be described with reference to FIG.
As shown in FIG. 7, the overall operation of the operational efficiency improvement support system according to this embodiment is performed by the control function unit 46 of the virtual machine environment analysis / generation computer 40 in the hearing items (FIG. 7) stored in the hearing item information 21 of the problem solving DB 20. 2) is provided to the user 10 (see FIG. 2) (including online provision), and the user 10 requests to fill in an answer for each item of the entry sheet (including online input). Searching the problem cause process map information 22 (FIG. 3) in the problem solution DB 20 using the interview sheet entry step 100 to be performed and the problem number of the hearing item information 102 entered (input) in the step 100 as a key, and corresponding to the problem number Step 103 for extracting ITIL activity information to be executed is executed. For example, this system responds to this answer when the answer to the interview item information 102 is “No” in which the item “Yes” is “No in charge of the role of the person in charge of the inquiry window”. “1” and “2” are extracted as the task numbers, and the task cause process map information 22 (FIG. 3) is searched using the task numbers “1” and “2” as keys, corresponding to the task numbers “1” and “2”. It operates to extract “Finr01” marked with “◯” as the ITIL activity list information.

  Next, the operational efficiency improvement support system uses the ITIL activity list information 105 extracted in step 103 as a key and the tool list information 108 of the problem solving product (management tool) necessary for the ITIL activity information as tool process map information. 23 from FIG. 23 (FIG. 4), and from the tool configuration information 25 (FIG. 5) and virtual machine template information 44 (FIG. 6) using the activity ID of the problem solving product (management tool) extracted in step 106 as a key. Then, the process name and tool information corresponding to the activity and the template information of the virtual machine are extracted, and step 109 for constructing an evaluation environment for constructing a new virtual machine is executed based on the extracted information.

  For example, when the ITIL activity list information extracted in step 103 is “Finr01”, the series of steps is performed in steps 106 as item information 1 and 7 as tool information of the problem solving product from the tool process map information 23 (FIG. 4). The products “Integrated Managementmet” and “Service Disk” are extracted, and the process of the activity ID “Fine01” in FIG. 5 is “Financial Management” based on the extracted tool information in Step 109. The tool information of one product “Integrated Management” is extracted, and the virtual machine environment for new evaluation is constructed based on the information and the virtual machine template information 44.

  Furthermore, the operation efficiency improvement support system according to the present embodiment provides step 112 of providing the constructed virtual machine 50 to the user 10 via the public communication network 11 and whether or not to re-diagnose the provided virtual machine environment. Step 113 is performed to determine whether or not re-diagnosis is input in Step 113, and the process returns to Step 100 when it is determined that re-diagnosis is input, and the process is terminated when it is determined that re-diagnosis is unnecessary. To work.

  As described above, the operational efficiency support system according to the present embodiment enables the control function unit 46 of the virtual machine environment analysis generation computer 40 to solve the cause and cause of the problem based on the hearing information (issue) from the user. By extracting a management tool, constructing a new virtual machine based on the management tool, and providing it to the user, it is possible to support the problem extraction of the virtual machine operation or the solution of the extracted problem.

[Description of cause extraction processing]
Next, details of the above-described support system processing flow will be described. First, in the process of extracting the cause for the problem in step 103 of FIG. 7 described above, as shown in FIG. 8, the control function unit 46 answers “Yes” from the hearing item information 102 from the user shown in FIG. Step 200 for extracting all the hearing items, Step 202 for extracting the task number corresponding to the extracted task (“item number 2” in this example), and the task content corresponding to the extracted task number A step 203 for extracting a list from the task cause process map information 22 and a process for extracting a list of ITIL activity information corresponding to the task extracted in step 203, thereby causing causes and ITIL for the task pointed out by the user Operates to get activity information.

[Description of tool extraction processing]
Next, as shown in FIG. 9, the processing step of extracting the tool in step 106 in FIG. 7 includes the ITIL activity list information 24 and the tool using the ITIL activity list information extracted in step 103 (“Finr01” in this example) as a key. With reference to the process map information 23, a step 300 for extracting all the tools corresponding to the activity of the corresponding ITIL process from the tool process map information 302, and a process classification (for example, the item in FIG. 4) in the extracted tool list. Step 303 for determining whether or not there is a duplicate tool between No. 1 and No. 7), and when it is determined that there is a duplicate tool in Step 303, the number of corresponding activity columns is obtained, Marks (flags) a large number of tools, and has the potential among duplicates Step 304 held in a memory (not shown) as a complement, Step 305 for attaching a mark (flag) to the tool extracted in Step 300 when it is determined in Step 303 that there is no overlapping tool, and Step 305 or Step 304 Subsequently, a step 306 of determining whether the total price of the extracted tool exceeds the upper limit value (in this example, “100,000 yen”) obtained in the hearing item (item number 99 in FIG. 2); When it is determined in step 306 that the process has been exceeded, it is determined in step 307 whether or not there is a duplicate tool in the process classification of the extracted tool, and in step 307 it is determined that there is a duplicate tool. At this time, the tool with the highest price in the extracted tools is excluded and the process returns to step 303. When it is determined in step 308 that there is no overlapping tool in step 307, or when it is determined in step 306 that the upper limit value of the price has not been exceeded, a step for extracting a tool with a mark (flag) is extracted. 309 is executed.

  Through these series of steps, the operational efficiency improvement support system according to the present embodiment can select a management tool (problem solving product) according to the problem based on the ITIL activity derived from the problem and the cause according to the user's budget. it can.

[Explanation of evaluation environment construction processing]
As shown in FIG. 10, the processing procedure for creating a new virtual machine evaluation environment in step 109 is to create one new virtual machine from the template information 44 of the virtual machine in which only the OS prepared in advance is installed. Step 400 for copying a template for the above, step 402 for acquiring the management tool extracted in step 309 of FIG. 9 from the tool list information 32, and information for using the extracted management tool from the tool configuration information 25 Step 404 for obtaining, Step 406 for obtaining information (registry information, DLL, etc.) necessary for the tool described in the tool configuration information from the tool file information 45, and the registry information of the tool obtained in Step 406 and the tool Based on the various set values obtained from the configuration information 25, the step 40 is performed. Step 408 for registering the file expansion and configuration information (machine registry information, DLL, setting value) for the virtual machine copied by the above step, and determining whether or not all the tool registrations have been completed. The problem from the user is solved by executing step 409 that returns to step 400 when it is determined, and step 410 that provides the user with the newly generated virtual machine when it is determined that the process is completed in step 409. The virtual machine environment can be provided to the user. In step 400, it is assumed that one virtual machine is prepared for each tool in consideration of the convenience of the virtual machine that does not incur a hardware cost.

  As described above, the operation efficiency improvement support system and method according to the present embodiment is such that the control function unit 46 of the virtual machine environment analysis generation computer 40 uses the issue number of the hearing item information obtained from the user as a key to issue cause process map information. 22 (FIG. 3), the first step (FIG. 7) for extracting ITIL activity information corresponding to the task number, and the price of the product (management tool) required for the extracted ITIL activity information The second step (FIG. 8) for extracting the tool list information including the tool list information from the tool process map information 23 (FIG. 4), and the tool configuration information 25 (FIG. 8) using the activity ID of the product (management tool) extracted by the second step as a key. 5) and the virtual machine template information 44 (FIG. 6), the process name and the tool corresponding to the activity A third step for extracting the information on the network, a fourth step (FIG. 9) for constructing an evaluation environment for constructing a new virtual machine based on the extracted process name and tool information, and a construction by the fourth step. By executing the fourth step (FIG. 10) of providing the virtual machine environment to the user, it is possible to extract the problem of the virtual machine operation and support the solution of the extracted problem.

  In particular, in the present embodiment, in the third step, the process name corresponding to the activity is extracted from the tool process map information 23, and it is determined whether or not the process name is duplicated. Virtual machine according to user's price desire by judging whether it is less than the specified product (management tool) price upper limit value, and excluding high priced product (tool) when it is judged that the upper limit value is exceeded An environment can be created.

10: user, 11: public network, 20: problem solving database, 21: hearing item information, 22: problem cause process map information, 23: tool process map information, 24: ITIL activity list information, 25: tool configuration information , 30: Hearing item information, 40: Virtual machine environment analysis and generation computer, 41: Cause extraction function 42: Tool extraction function, 43: Evaluation environment construction function, 44: Virtual machine template information, 45: Tool file information, 46: Control Function 50: Virtual machine.

Claims (4)

An operational efficiency support system for improving the efficiency of operation of a virtual machine virtually generated on a computer using template information storing virtualization information and virtualization software,
Task cause process map information section storing ITIL activities assumed for operational issues of a running virtual machine based on hearing items including issues from users, and problem solving tool names and processes corresponding to multiple ITIL activities Tool process map information section storing classification and price, ITIL activity list information section storing process names corresponding to a plurality of ITIL activities, and tool configuration information including setting condition information and processing procedure information of a plurality of tools A stored problem-solving database;
Creation of a virtual machine environment that solves the operational problem by referring to the hearing item from the user, the problem cause process map information, the tool process map information, the ITIL activity list information, and the tool configuration information stored in the problem solving database A virtual machine environment analysis and generation computer that supports
The virtual machine environment analysis generation computer includes:
A first step of extracting ITIL activity from the task cause process map information using the task of the hearing item information as a key;
A second step of extracting a problem solving tool name, process classification and price from the tool process map information using the extracted ITIL activity as a key;
A third step of extracting a process name and tool configuration information corresponding to an activity from the tool configuration information and virtual machine template information using the tool name extracted in the second step as a key;
A fourth step of constructing an evaluation environment for constructing a new virtual machine based on the extracted process name and tool configuration information;
An operation efficiency improvement support system for executing a fifth step of providing a virtual machine environment constructed by the fourth step to a user. The hearing item includes an upper limit price for solving the problem, the virtual machine environment analysis generation computer,
The operation according to claim 1, wherein when there are a plurality of process names extracted from the tool process map information in the third step, a sixth step of excluding process names whose price of the problem solving tool exceeds the upper limit price is executed. Efficiency support system. An operational efficiency improvement support method for efficiently operating a virtual machine in a virtual computer system that virtually generates a virtual machine on a computer using template information and virtualization software storing computer definition information,
Task cause process map information section storing ITIL activities assumed for operational issues of a running virtual machine based on hearing items including issues from users, and problem solving tool names and processes corresponding to multiple ITIL activities Tool process map information section storing classification and price, ITIL activity list information section storing process names corresponding to a plurality of ITIL activities, and tool configuration information including setting condition information and processing procedure information of a plurality of tools A stored problem-solving database;
Creation of a virtual machine environment that solves the operational problem by referring to the hearing item from the user, the problem cause process map information, the tool process map information, the ITIL activity list information, and the tool configuration information stored in the problem solving database A virtual machine environment analysis generation computer that supports
The virtual machine environment analysis generation computer includes:
A first step of extracting ITIL activity from the task cause process map information using the hearing item as a key;
A second step of extracting a problem solving tool name, process classification and price from the tool process map information using the extracted ITIL activity as a key;
A third step of extracting a process name and tool configuration information corresponding to an activity from the tool configuration information and virtual machine template information using the tool name extracted in the second step as a key;
A fourth step of constructing an evaluation environment for constructing a new virtual machine based on the extracted process name and tool configuration information;
An operational efficiency improvement support method for executing a fifth step of providing a virtual machine environment constructed by the fourth step to a user. The hearing item includes an upper limit price for solving the problem, the virtual machine environment analysis generation computer,
The operation according to claim 3, wherein when there are a plurality of process names extracted from the tool process map information in the third step, a sixth step of excluding process names whose price of the problem solving tool exceeds the upper limit price is executed. Efficiency support method.

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