JP6127028B2 - program - Google Patents

Description

  The present invention relates to a program, an information processing apparatus, and an information processing system.

It is known to measure the line speed of a mobile communication network using a wireless communication terminal such as a cellular phone (see, for example, Patent Document 1).
(Prior art documents)
(Patent Literature)
(Patent Document 1) Japanese Patent Application Laid-Open No. 2003-249887

  However, according to the prior art, the analysis result of the information collected from the user cannot be fed back to the user.

  In the first aspect of the present invention, a specific position is determined based on a terminal position information acquisition procedure for acquiring terminal position information indicating the position of the wireless terminal and an input from a user of the wireless terminal. Report position information acquisition procedure for acquiring the report position information to be indicated, communication environment information acquisition procedure for acquiring communication environment information indicating the communication environment at the position indicated by the terminal position information, user identification information for identifying the user, and terminal position information A program for executing the transmission procedure for associating the reporting position information and the communication environment information and transmitting the information to the outside of the wireless terminal is provided.

  The program may be a program for causing a computer to further execute a terminal specification information acquisition procedure for acquiring terminal specification information related to specifications of a terminal on which the program operates. In the above program, the transmission procedure may include a procedure of associating user identification information, terminal position information, report position information, communication environment information, and terminal specification information and transmitting the information to the outside of the wireless terminal.

  The program may be a program for causing a computer to further execute an evaluation information acquisition procedure for acquiring evaluation information indicating a user's evaluation regarding a communication network at a specific position. In the above program, the transmission procedure may include a procedure of associating user identification information, terminal position information, report position information, communication environment information, and evaluation information and transmitting the information to the outside of the wireless terminal.

  In the above program, the evaluation information acquisition procedure may include a procedure for identifying user dissatisfaction regarding the quality of the communication network at a specific location. In the above program, the procedure for identifying user dissatisfaction may include a procedure for identifying a service in which the user feels dissatisfaction among a plurality of services provided via the communication network. In the above program, the procedure for identifying user dissatisfaction may further include a procedure for identifying a situation in which the user feels dissatisfied.

  In the above program, the procedure for identifying user dissatisfaction may further include a procedure for identifying at least one of the occurrence time and occurrence frequency of a situation in which the user is dissatisfied. In the above program, the reporting position information acquisition procedure may include a procedure for displaying one or more positions indicated by reporting position information included in one or more other reporting information in a superimposed manner on map information. The above program may be a program for causing a computer to further execute a procedure of outputting response contents according to the contents of the report information.

  In the second aspect of the present invention, user identification information for identifying the user of the wireless terminal, terminal position information indicating the position of the wireless terminal, reporting position information indicating a specific position reported by the user, and terminal position information Determined by the report information acquisition unit that acquires the report information associated with the communication environment information indicating the communication environment at the position indicated by the answer determination unit that determines the response content according to the content of the report information, and the response determination unit An information processing apparatus is provided that includes a response transmission unit that transmits a response to the report information to the wireless terminal of the user identified by the user identification information based on the content of the response.

  In the information processing apparatus described above, the answer determination unit does not use the communication environment information when the distance between the position indicated by the report position information and the position indicated by the terminal position information is larger than a predetermined value. You may decide the answer. In the above information processing apparatus, the reporting information may further include evaluation information indicating a user's evaluation regarding the communication network at a specific position. The information processing apparatus may further include a report information analysis unit that analyzes report information.

  In the above information processing apparatus, the reporting information analysis unit stores information related to the maintenance plan of the outdoor base station when it is determined that the reporting information includes information related to the quality of the outdoor communication network. , A maintenance plan determination unit that determines whether or not there is a maintenance plan for the outdoor base station that contributes to improvement of the radio wave condition at the position indicated by the reporting position information may be provided. In the above information processing apparatus, when the maintenance plan determination unit determines that there is an outdoor base station maintenance plan, the answer determination unit determines information indicating that there is an outdoor base station maintenance plan as the response content. You can do it.

  In the information processing apparatus, the answer determination unit may determine the answer content based on at least one of the electric field strength and the communication speed of the radio wave at the position indicated by the terminal position information. In the information processing apparatus, the answer determination unit is configured so that the reporting information analysis unit has a field intensity of a radio wave at a position indicated by the terminal position information that is smaller than a predetermined value and at a position indicated by the terminal position information. When it is determined that the communication speed is smaller than a predetermined value, information indicating that the electric field strength of the radio wave at the position indicated by the report position information is small may be determined as the response content.

  In the information processing apparatus, the answer determination unit is configured so that the report information analysis unit has a radio field intensity at a position indicated by the terminal position information larger than a predetermined value and at a position indicated by the terminal position information. When it is determined that the communication speed is smaller than a predetermined value, information indicating that the resource of the server providing the service via the wireless terminal or the communication network is insufficient may be determined as the response content .

  In the information processing apparatus described above, the answer determination unit indicates that the report information analysis unit is dissatisfied only with the voice call service among a plurality of services provided via the communication network in the report information. When it is determined that the information to be included is included, or the reporting information analysis unit has a position where the electric field strength of the radio wave at the position indicated by the terminal position information is greater than a predetermined value and indicated by the terminal position information When it is determined that the communication speed at is higher than a predetermined value, information indicating that the radio wave condition at the position indicated by the reporting position information is good may be determined as the response content.

  In a third aspect of the present invention, an information processing system is provided that includes a storage unit that stores the program, a wireless terminal that includes a processor that executes the program, and the information processing apparatus.

  In a fourth aspect of the present invention, a program for causing a computer to function as the information processing apparatus or information processing system is provided.

  It should be noted that the above summary of the invention does not enumerate all the necessary features of the present invention. In addition, a sub-combination of these feature groups can also be an invention.

An example of management system 100 is shown roughly. An example of the radio | wireless terminal 110 is shown schematically. An example of operation of radio terminal 110 is shown roughly. An example of operation of radio terminal 110 is shown roughly. An example of the screen displayed on the output part of wireless terminal 110 is shown roughly. An example of operation of radio terminal 110 is shown roughly. An example of information gathering server 120 is shown roughly.

  Hereinafter, although one aspect of the present invention will be described through embodiments of the present invention, the following embodiments do not limit the invention according to the claims. In addition, not all the combinations of features described in the embodiments are essential for the solving means of the invention. In the drawings, the same or similar parts are denoted by the same reference numerals, and redundant description may be omitted.

  FIG. 1 schematically illustrates an example of a management system 100. In the present embodiment, the management system 100 includes a wireless terminal 110 and an information collection server 120. In the present embodiment, the wireless terminal 110 transmits and receives information to and from the service providing server 20 and the information collecting server 120 via the communication network 10. The management system 100 and the information collection server may be an example of an information processing device. The wireless terminal 110 may be an example of a terminal on which a program operates.

  In the present embodiment, the communication network 10 may be a wireless communication transmission line or a combination of a wireless communication transmission line and a wired communication transmission line. The communication network 10 may be a mobile communication network such as a cellular phone line network, a wireless packet communication network, the Internet, a dedicated line, or a combination thereof.

  In the present embodiment, the service providing server 20 provides information to the wireless terminal 110 via the communication network 10. Thereby, various services are provided to the user of the wireless terminal 110. Examples of services provided by the service providing server 20 include information retrieval services, map navigation services, mail services, video / music data distribution services, electronic book distribution services, and application distribution services.

  Each of the service providing server 20 and the information collecting server 120 is realized by starting an instruction or program that defines the operation of each part of the service providing server 20 and the information collecting server 120 in an information processing apparatus having a general configuration. May be.

  Information processing devices used as the service providing server 20 and the information collection server 120 include a data processing device having a processor such as a CPU, a ROM, a RAM, a communication interface, an input device such as a keyboard, a touch panel, and a microphone, a display device, You may provide output devices, such as a speaker, and memory | storage devices, such as memory and HDD. The data processing device or the storage device may store the above instructions or programs. The above instructions or programs are executed by the processor to cause the data processing apparatus to execute an operation defined by the instructions or programs.

  Each of the service providing server 20 and the information collecting server 120 may be a virtual server or a cloud system. The functions of the service providing server 20 and the information collecting server 120 may be realized by a plurality of servers.

  In the present embodiment, the management system 100 manages information collected by each of the one or more wireless terminals 110. The management system 100 may manage information related to the communication environment of the wireless terminal 110 at a specific position (sometimes referred to as communication environment information). The management system 100 may manage information related to the evaluation of the communication network 10 at a specific position (sometimes referred to as evaluation information). The above evaluation may be a subjective evaluation of the user of the wireless terminal 110. The management system 100 may use the collected information for formulating a maintenance management plan for the communication network 10.

  For example, the management system 100 uses the wireless terminal 110 to collect objective data regarding at least one of the communication network 10 and the wireless terminal 110. The management system 100 collects information related to the user's subjective evaluation regarding the communication network 10 using the wireless terminal 110.

  For example, the management system 100 uses the information collection server 120 to refer to objective data regarding the communication network 10 and analyze the subjective evaluation of the user. According to one embodiment, the management system 100 classifies user ratings according to a predetermined algorithm. For example, the management system 100 can evaluate the user by (i) what is attributed to the communication network 10, (ii) what is attributed to the user, (iii) what is attributed to the wireless terminal 110, and (iv) service provision It is classified into those caused by the server 20. According to another embodiment, the management system 100 can evaluate the user according to a predetermined algorithm (i) the cause can be specified by the algorithm, and (ii) the cause cannot be specified only by the algorithm. And classify.

  The management system 100 may feed back at least a part of the analysis result to the user of the wireless terminal 110. The management system 100 may divide the analysis result into a plurality of times and feed back to the user of the wireless terminal 110. For example, the management system 100 first notifies the user of an answer to the user's evaluation immediately after the cause is specified for the user's evaluation that can specify the cause by the above algorithm. The contents of the answer may be determined based on the analysis result. The management system 100 may transmit the above answer to a pre-registered mail address, or may notify the above answer by a so-called PUSH notification. As a result, the analysis result can be quickly fed back.

  The management system 100 may perform further detailed analysis on the user evaluations that cannot be identified by the above algorithm. At this time, it may be notified that further detailed analysis is necessary. For example, the management system 100 stores information on at least one of the installation status and operation status of the indoor base station, stores a database that stores information on the failure occurrence status of the database communication network 10, and stores information on the operation status of the communication network 10. A detailed analysis is performed with reference to at least one database selected from the databases to be performed. The management system 100 may notify the user of an answer to the user's evaluation after the detailed analysis is completed.

  In the present embodiment, the wireless terminal 110 has a wireless communication function. The wireless terminal 110 may support a plurality of communication methods. For example, the wireless terminal 110 is at least one selected from the group consisting of mobile communication systems such as 3G system, LTE system, and 4G system, and wireless communication systems such as WiFi (registered trademark) and WiMAX (registered trademark). The communication method may be supported.

  In one embodiment, the wireless terminal 110 acquires terminal position information indicating the position of the wireless terminal 110. The wireless terminal 110 may acquire communication environment information indicating the communication environment at the position indicated by the terminal position information. The wireless terminal 110 may acquire information indicating the time when the terminal position information and the communication environment information are acquired. The wireless terminal 110 may acquire report position information indicating a specific position based on an input from the user of the wireless terminal 110. The wireless terminal 110 may acquire evaluation information indicating the user's evaluation regarding the communication network 10 at the position indicated by the reporting position information. The wireless terminal 110 may acquire terminal specification information related to the specifications of the wireless terminal 110. The wireless terminal 110 may associate the acquired information and transmit it to the information collection server 120.

  The terminal location information may be information indicating the current location of the wireless terminal 110. The terminal location information may be acquired by the wireless terminal 110 using an external distance measuring system. The terminal location information may be GPS information, or may be telemetry information included in radio waves from an access point or a base station.

  The communication environment information may be information that objectively indicates the communication environment of the wireless terminal 110. Examples of communication environment information include information on communication carriers, frequency bands of radio waves used for communication, base stations to which the wireless terminal 110 is connected, communication method, radio wave level, communication quality, communication availability, etc. Can do. The communication environment information may include information regarding the communication network 10.

  Examples of the information on the base station include CID (Cell ID), LAC (Location Area Code), PSC (Primary Scrambling Code), and the like. Examples of communication methods include 3G, LTE, 4G, WiFi, tethering, and the like. The radio wave level includes radio wave reception level, radio wave intensity, RSCP (Received Signal Code Power), RSRP (Reference Signal Received Power), RSRQ (Reference Signal Received Quality), and the number of antennas displayed on the display unit of the wireless terminal 110. Can be illustrated. Examples of communication quality include communication speed, data communication throughput, data communication latency, and the like.

  Whether communication is possible is, for example, when the radio wave reception level is lower than a predetermined level (for example, when out of service area) or when searching for radio waves, communication is not possible (referred to as communication impossible). ). In addition, when voice communication or data communication is attempted with an external information processing apparatus via a communication line, the communication is established with the external information processing apparatus within a predetermined time. If the communication cannot be performed, it may be determined that communication is not possible.

  The report position information may be position information of a position (which may be referred to as a report position) where the user desires to report an evaluation for the communication network 10. The reporting position information may be acquired by the user inputting information to the input unit of the wireless terminal 110. The user may input the reporting position information according to an instruction displayed on the display screen with reference to the display screen displayed on the display unit of the wireless terminal 110.

  The evaluation information may be information indicating a user's subjective evaluation regarding the communication network 10. For example, the evaluation information includes information related to the usage status of the communication network 10 or the wireless terminal 110 when the communication network 10 feels dissatisfaction or failure, and information related to the content of the dissatisfaction or failure. The user may input evaluation information according to an instruction displayed on the display screen with reference to the display screen displayed on the display unit of the wireless terminal 110.

  The terminal specification information may be information indicating the specifications of the wireless terminal 110. Examples of the terminal specification information include a model of the wireless terminal 110, a CPU type, an OS type and version, a program installed in the wireless terminal 110, a CPU usage rate, a memory usage rate, and the like.

  The wireless terminal 110 may be any device that can send and receive information to and from the service providing server 20 and the information collection server 120, and may be a personal computer, a mobile terminal, or the like in which Web browser software is installed. Examples of the portable terminal include a mobile phone, a smart phone, a PDA, a tablet, a notebook computer, or a laptop computer.

  The wireless terminal 110 may be realized by starting an instruction or program that defines the operation of each unit of the wireless terminal 110 in an information processing apparatus having a general configuration. An information processing device used as the wireless terminal 110 includes a data processing device having a processor such as a CPU, a ROM, a RAM, a communication interface, and an input device such as a keyboard, a touch panel, a microphone, a GPS information acquisition device, an acceleration sensor, and a gyro sensor. And an output device such as a display device, a speaker, and a vibration device, and a storage device such as a memory and an HDD. The data processing device or the storage device may store the above instructions or programs. The above-described instruction or program is executed by the processor to cause the wireless terminal 110 to execute an operation defined by the instruction or program.

  In the present embodiment, the information collection server 120 collects information (sometimes referred to as report information) acquired by the wireless terminal 110. The information collection server 120 may analyze the information acquired by the wireless terminal 110. The information collection server 120 may determine the content of the response according to the content of the report information, and transmit a response to the report information to the wireless terminal 110. Thereby, a user's customer satisfaction can be improved.

  When analyzing the report information, the information collection server 120 uses the communication environment information when the distance between the position indicated by the report position information and the position indicated by the terminal position information is larger than a predetermined value. You may decide the contents of the answer without doing so. More specifically, in the algorithm for determining the answer contents, the answer contents may be determined without using the communication environment information as a criterion. In addition, when at least one of evaluation information and terminal specification information is contained in report information, the information collection server 120 may determine a reply content based on at least one of evaluation information and terminal specification information.

  The user does not necessarily enter the reporting position information at the reporting position. For example, when the user feels dissatisfied with the home communication environment, the user may input the home address as the reporting position while commuting to work or at work. Therefore, the communication environment information acquired by the wireless terminal 110 does not necessarily indicate the communication environment at the reporting position. However, according to the present embodiment, when the distance between the position indicated by the report position information and the position indicated by the terminal position information is larger than a predetermined value, the response contents are not used without using the communication environment information. To decide. Thereby, an appropriate answer content can be determined.

  FIG. 2 schematically shows an example of the wireless terminal 110. In the present embodiment, the wireless terminal 110 includes an input unit 212, an output unit 214, a position information acquisition unit 216, a communication environment information acquisition unit 218, a terminal information acquisition unit 222, an evaluation information acquisition unit 224, a report An information generation unit 226 and a communication control unit 228 are provided. Each unit of the wireless terminal 110 may transmit / receive information to / from each other. The location information acquisition unit 216 may be an example of a terminal location information acquisition unit and a reported location information acquisition unit. The communication control unit 228 may be an example of a transmission unit.

  In the present embodiment, the input unit 212 receives input from the user. The input unit 212 may be at least one selected from the group consisting of a keyboard, a pointing device, a touch panel, a microphone, and a camera.

  In the present embodiment, the output unit 214 outputs information. The output unit 214 may be at least one selected from the group consisting of a display device such as a liquid crystal display and an organic EL display, an audio output device such as a speaker, and a vibration device such as a vibrator.

  In the present embodiment, the output unit 214 may cause the display device to display a screen for inputting the reported position information generated by the position information acquisition unit 216. The output unit 214 may display a screen for inputting the evaluation information generated by the evaluation information acquisition unit 224 on the display device. The output unit 214 may output the response content corresponding to the content of the report information. For example, the output unit 214 causes the display device to display the answer received by the communication control unit 228 from the information collection server 120.

  In the present embodiment, the position information acquisition unit 216 acquires terminal position information indicating the position of the wireless terminal 110. Further, the position information acquisition unit 216 acquires report position information indicating a specific position based on an input from the user of the wireless terminal 110.

  The position information acquisition unit 216 may generate a screen for the user to input the reporting position information and assist the user in inputting the reporting position information. According to one embodiment, the position information acquisition unit 216 generates a screen for inputting at least a part of the reported position information by the user selecting a position on the map displayed on the screen. In this case, the position information acquisition unit 216 may superimpose and display the position indicated by the terminal position information on the map.

  According to another embodiment, the position information acquisition unit 216 accesses the information collection server 120 and is within an area whose size and shape are predetermined with the position indicated by the terminal position information of the wireless terminal 110 as the center. Acquire information indicating the presence or absence of other report information. The information indicating the presence / absence of other report information may be the number of other report information associated with the area. The information indicating the presence / absence of other report information may be report position information included in the other report information. Information indicating the presence or absence of other report information is selected from the group consisting of report position information included in other report information, evaluation information and communication environment information included in other report information, and responses to other report information. It may be a combination with at least one of the above.

  The position information acquisition unit 216 may generate a screen for displaying information indicating the presence / absence of the other report information superimposed on the map information. For example, the position information acquisition unit 216 generates a screen for displaying one or more positions indicated by the one or more report position information included in the one or more other report information so as to be superimposed on the map information. The position information acquisition unit 216 may display other information associated with one or more report position information. Thereby, before the user actually inputs the reporting position information, the presence / absence of already collected reporting information can be confirmed.

  In the present embodiment, the communication environment information acquisition unit 218 acquires communication environment information indicating the communication environment at the position indicated by the terminal position information. The communication environment information acquisition unit 218 may execute the communication environment information acquisition process in the background of the evaluation information acquisition process by the evaluation information acquisition unit 224.

  In the present embodiment, the terminal information acquisition unit 222 acquires terminal specification information related to the specifications of the wireless terminal 110. The terminal information acquisition unit 222 may execute the terminal specification information acquisition process in the background of the evaluation information acquisition process performed by the evaluation information acquisition unit 224.

  The evaluation information acquisition unit 224 acquires evaluation information indicating the user's evaluation regarding the communication network 10 at the position indicated by the reporting position information. The evaluation information acquisition unit 224 may generate a screen for the user to input the evaluation information, and assist the user in inputting the evaluation information.

  For example, the evaluation information acquisition unit 224 generates a screen for identifying user dissatisfaction regarding the quality of the communication network at the reporting position. For example, the evaluation information acquisition unit 224 generates a screen for identifying a service that the user feels dissatisfied among a plurality of services provided via the communication network 10. Examples of the service include voice communication service, mail service, and Web service.

  The evaluation information acquisition unit 224 may generate a screen for identifying a situation in which the user feels dissatisfied. Information indicating a situation in which the user is dissatisfied includes information indicating that the wireless terminal 110 was used indoors, information indicating that the wireless terminal 110 was used outdoors, and outgoing or incoming calls in a voice call service Information indicating that the call has been interrupted in the voice communication service, information indicating that noise has occurred during the call in the voice communication service, SMS, MMS, and e-mail in the mail service Information indicating which service has failed, information indicating that the mail service could not be sent or received, information indicating that the mail service was received, and indicating that the transmission / reception connection was interrupted in the mail service Information, information indicating that communication was not possible in the Web service, Web service Information indicating that the communication is interrupted in, can be exemplified information indicating that the communication was slow in the Web service.

  The evaluation information acquisition unit 224 may generate a screen for specifying at least one of the occurrence time and occurrence frequency of the situation in which the user feels dissatisfied. Examples of the information indicating the frequency of occurrence include information indicating that it frequently occurs, information indicating that it has suddenly occurred, information indicating that it has occurred periodically, and the like.

  The evaluation information acquisition unit 224 may generate a screen for specifying the previous usage status. The evaluation information acquisition unit 224 may generate a screen for identifying measures taken by the user in order to solve the problem. Examples of measures taken by the user to solve the problem include power ON / OFF of the wireless terminal 110, reset of the wireless terminal 110, reinsertion of the USIM card, and the like.

  In the present embodiment, the report information generation unit 226 associates user identification information for identifying a user with at least one of terminal position information, report position information, communication environment information, evaluation information, and terminal specification information, and outputs report information. Generate. For example, the report information generation unit 226 generates report information by associating user identification information, terminal position information, report position information, and communication environment information.

  The communication control unit 228 controls communication between the wireless terminal 110 and an information processing apparatus outside the wireless terminal 110. The communication control unit 228 may be a communication interface. In the present embodiment, the communication control unit 228 transmits the report information generated by the report information generation unit 226 to the information collection server 120.

  FIG. 3 schematically shows an example of the operation of the wireless terminal 110. FIG. 3 schematically shows an example of a report information transmission process in the wireless terminal 110. In addition, the order of each process is not limited to this embodiment, You may replace the order of each process in the range which does not produce technical contradiction.

  According to the present embodiment, first, in step 302 (step may be abbreviated as S), the position information acquisition unit 216 receives the position of the current position of the wireless terminal 110 from the external ranging system. Get information. In step S <b> 304, the position information acquisition unit 216 acquires position information of the reporting position based on information input by the user to the input unit 212. When the input of the reporting position by the user is completed, the communication environment information acquisition unit 218 starts acquisition processing of communication environment information at the current position of the wireless terminal 110 in S306. Similarly, the terminal information acquisition unit 222 starts terminal specification information acquisition processing. The acquisition process of the communication environment information and the terminal specification information may be performed in the background.

  In S310, the evaluation information acquisition unit 224 acquires evaluation information. The evaluation information acquisition unit 224 generates a screen for the user to input evaluation information and displays the screen on the display unit of the output unit 214. The evaluation information acquisition unit 224 refers to the screen displayed on the display unit of the output unit 214 and inputs evaluation information to the input unit 212. The evaluation information acquisition unit 224 acquires evaluation information input from the input unit 212 by the user.

  The evaluation information acquisition unit 224 may acquire information specifying user dissatisfaction regarding the quality of the communication network 10 at the reporting position. The evaluation information acquisition unit 224 may acquire information that identifies a service that the user feels dissatisfied among a plurality of services provided via the communication network 10. The evaluation information acquisition unit 224 may acquire information that identifies a situation in which the user feels dissatisfied. The evaluation information acquisition unit 224 may acquire information that specifies at least one of the occurrence time and occurrence frequency of a situation in which the user feels dissatisfied.

  In S <b> 320, the reporting information generation unit 226 generates a screen for inquiring the user whether to transmit the reporting information to the information collection server 120, and displays the screen on the display unit of the output unit 214. In S320, when the user inputs information indicating that the report information is transmitted to the information collection server 120 to the input unit 212 (Yes in S320), in S322, the report information generation unit 226 displays the communication environment information. It waits until the acquisition process of the communication environment information in the acquisition part 218 and the acquisition process of the terminal specification information in the terminal information acquisition part 222 are completed.

  When the acquisition processing of the communication environment information and the terminal specification information is completed, in S324, the reporting information generation unit 226 determines at least one of the user identification information, the terminal position information, the reporting position information, the communication environment information, the evaluation information, and the terminal specification information. The report information is generated by associating one with the other. Thereafter, in S326, the communication control unit 228 transmits the report information to the information collection server 120 and ends the process.

  On the other hand, when the user inputs information indicating that the reporting information is not transmitted to the information collection server 120 to the input unit 212 in S320 (No in S320), the reporting information generation unit 226 creates the information in S330. A screen for inquiring the user whether or not to save the declaration information therein is generated and displayed on the display unit of the output unit 214. In S330, when the user inputs information indicating that the reporting information being created is to be stored in the input unit 212 (Yes in S330), in S332, the reporting information generation unit 226 includes a communication environment information acquisition unit. It waits until the communication environment information acquisition process in 218 and the terminal specification information acquisition process in the terminal information acquisition unit 222 are completed.

  When the acquisition processing of the communication environment information and the terminal specification information is completed, in S334, the report information generation unit 226 stores the report information that is being created and ends the process. The reporting information generation unit 226 may generate the reporting information being created by associating the evaluation information being created with at least one of the terminal location information, the reporting location information, the communication environment information, and the terminal specification information. On the other hand, in S330, when the user inputs information indicating that the report information being created is not stored in the input unit 212 (No in S330), the process ends.

FIG. 4 schematically shows an example of the operation of the wireless terminal 110. FIG. 4 schematically shows an example of the process in S304 of FIG. In S402, the position information acquisition unit 216 generates a screen for the user to input the report position information. According to one embodiment, the position information acquisition unit 216 generates a screen in which the position indicated by the terminal position information is superimposed on the map. The position information acquisition unit 216 may further generate a screen in which one or more positions indicated by the report position information included in one or more other report information are superimposed on the map.
In S404, the output unit 214 presents the screen generated by the position information acquisition unit 216 to the user. In step S <b> 406, the user operates the input unit 212 to specify the reporting position on the screen displayed on the display unit of the output unit 214. The position information acquisition unit 216 acquires the position information of the reporting position based on the information input by the user to the input unit 212, and ends the process.

  In addition, the acquisition method of the report position by the position information acquisition part 216 is not limited to said method. For example, in S402, the position information acquisition unit 216 may generate a screen for the user to input a zip code, an address, a building name, a floor number, and the like.

  FIG. 5 schematically shows an example of a screen displayed on the output unit of the wireless terminal 110. FIG. 5 shows an example of the display screen 502 output to the output unit 214 in S404 of FIG. In the present embodiment, the display screen 502 includes a map screen 504, an icon 512, an icon 514, a button 522, a button 524, an icon 532, and an icon 534.

  In FIG. 5, an icon 512 represents a position indicated by the terminal position information acquired by the position information acquisition unit 216. The icon 514 represents the position indicated by the reporting position information of other reporting information. Thereby, the user can easily recognize the presence or absence of other report information. The button 522 may be an icon in which a command for determining the reporting position is embedded. The button 524 may be an icon in which a command for displaying the current position of the wireless terminal 110 on the map screen 504 is embedded.

  In FIG. 5, the icon 532 may be an icon in which an instruction for calling a screen for inputting details of the reporting position is embedded. Examples of the details of the reporting position include a zip code, an address, a building name, and a floor number. The icon 534 may be an icon in which an instruction for calling at least one of the report information being created and the report information transmitted in the past is embedded.

  FIG. 6 schematically shows an example of the operation of the wireless terminal 110. FIG. 6 schematically shows an example of editing processing of report information saved during creation in the wireless terminal 110. According to the present embodiment, in S602, for example, when the user operates the input unit 212 and selects the icon 534 on the display screen 502 in FIG. 5, the display unit of the output unit 214 displays the report information being created. A list screen is displayed. When the user operates the input unit 212 to select specific report information, the evaluation information acquisition unit 224 causes the display unit of the output unit 214 to display the evaluation information being created included in the report information.

  At this time, the position information acquisition unit 216 starts acquisition processing of position information on the current position of the wireless terminal 110 in the background. In S604, the communication environment information acquisition unit 218 starts the acquisition process of communication environment information at the current position of the wireless terminal 110 in the background. On the other hand, in S606, the evaluation information acquisition unit 224 executes an editing process of the evaluation information being created. S320 to S334 may be executed in the same manner as the processing described in FIG. Note that the terminal location information acquired in S602 and the communication environment information acquired in S604 may or may not be included in the reporting information.

  FIG. 7 schematically shows an example of the information collection server 120. In this embodiment, the information collection server 120 includes a reporting information acquisition unit 712, a reporting information analysis unit 714, a maintenance plan storage unit 716, a maintenance plan determination unit 718, a primary answer determination unit 722, and a primary answer creation unit. 724, a secondary answer acquisition unit 726, and a communication control unit 728. Each unit of the information collection server 120 may send and receive information to and from each other. The primary answer determination unit 722 may be an example of an answer determination unit. The communication control unit 728 may be an example of an answer transmission unit.

  In the present embodiment, the reporting information acquisition unit 712 acquires reporting information from the wireless terminal 110. The reporting information acquisition unit 712 transmits the acquired reporting information to the reporting information analysis unit 714.

  In the present embodiment, the reporting information analysis unit 714 analyzes reporting information. For example, the reporting information analysis unit 714 determines whether or not the reporting information includes information related to the quality of the outdoor communication network 10. The report information analysis unit 714 may analyze the evaluation information included in the report information and determine whether or not information related to the quality of the outdoor communication network 10 is included. The reporting information analysis unit 714 analyzes the terminal position information included in the reporting information, and if the GPS accuracy error satisfies a predetermined condition, the reporting information analysis unit 714 indicates that information regarding the quality of the outdoor communication network 10 is included. You may decide.

  The reporting information analysis unit 714 may determine whether or not the electric field strength of the radio wave at the position indicated by the terminal position information is smaller than a predetermined value. The reporting information analysis unit 714 may determine whether or not the electric field strength of the radio wave at the position indicated by the terminal position information is greater than a predetermined value. The reporting information analysis unit 714 may determine whether or not the communication speed at the position indicated by the terminal position information is smaller than a predetermined value. The reporting information analysis unit 714 may determine whether or not the communication speed at the position indicated by the terminal position information is greater than a predetermined value. The report information analysis unit 714 determines whether or not the report information includes information indicating that the user is dissatisfied only with the voice call service among a plurality of services provided via the communication network. It's okay.

  In the present embodiment, the maintenance plan storage unit 716 stores information related to the maintenance plan of the outdoor base station. The maintenance plan determination unit 718 refers to the maintenance plan storage unit 716 based on the reporting position information when the reporting information analysis unit 714 determines that the reporting information includes information related to the quality of the outdoor communication network. Determine whether there is a maintenance plan for outdoor base stations that will contribute to the improvement of radio conditions at the indicated locations.

  In the present embodiment, the primary answer determination unit 722 determines the answer content according to the content of the report information. For example, the primary answer determination unit 722 refers to information stored in various databases such as the maintenance plan storage unit 716 and determines the response content according to the content of the report information. The primary response determination unit 722 determines the response content according to the content of the report information based on at least one of the electric field strength and the communication speed of the radio wave at the position indicated by the terminal location information included in the report information. Also good. The primary answer determination unit 722 may determine the answer content based on at least one of the electric field strength and the communication speed of the radio wave at the position indicated by the terminal position information. The primary answer determination unit 722 may determine the response content according to the content of the report information in accordance with a predetermined algorithm. Thereby, the reply with respect to report information can be notified rapidly.

  For each of the one or more pieces of report information, the primary answer determination unit 722 evaluates the user according to the algorithm of the primary answer determination unit 722 based on the type of information included in the report information (dissatisfaction, defect, etc.). You may classify | categorize into the report information which can specify a cause, and the report information which cannot specify the cause of a user's evaluation only by the algorithm of the primary answer determination part 722. The primary answer determination unit 722 may transmit report information to the secondary answer acquisition unit 726 that cannot identify the cause of the user's evaluation only with the algorithm of the primary answer determination unit 722.

  When the distance between the position indicated by the report position information and the position indicated by the terminal position information is larger than a predetermined value, the primary answer determination unit 722 determines the response content without using the communication environment information. You can do it. More specifically, the primary answer determination unit 722 may determine the answer contents without using the communication environment information as a criterion in the algorithm for determining the answer contents. For example, when the maintenance plan determination unit 718 determines that there is an outdoor base station maintenance plan, the primary answer determination unit 722 determines information indicating that there is an outdoor base station maintenance plan as the response content.

  Thereby, a more appropriate answer content can be determined. Note that, at least when the distance is larger than a predetermined value, it is only necessary to determine the response content without using the communication environment information, and the distance is equal to or predetermined. When the value is smaller than the given value, the response content may be determined without using the communication environment information.

  For example, the primary answer determination unit 722 includes one or more pieces of report information, (i) information that causes the user's evaluation due to the communication network 10, (ii) information that causes the user's evaluation to originate from the user, (iii) (1) The cause of the user's evaluation is classified into those caused by the wireless terminal 110, and (iv) The cause of the user's evaluation is classified as caused by the service providing server 20. The primary answer determination unit 722 may determine information predetermined for each classification category as the answer contents.

  In one embodiment, the primary answer determination unit 722 is configured so that the report information analysis unit 714 has a radio field intensity at a position indicated by the terminal position information that is smaller than a predetermined value and is indicated by the terminal position information. When it is determined that the communication speed at is lower than a predetermined value, information indicating that the electric field strength of the radio wave at the position indicated by the report position information is small may be determined as the response content. In another embodiment, the primary answer determination unit 722 is such that the report information analysis unit 714 has the electric field strength of the radio wave at the position indicated by the terminal position information larger than a predetermined value and is indicated by the terminal position information. When it is determined that the communication speed at the position is smaller than a predetermined value, information indicating that the resource of the server providing the service via the wireless terminal or the communication network is insufficient is determined as the response content. It's okay.

  In another embodiment, the primary answer determination unit 722 is that the report information analysis unit 714 is dissatisfied with only the voice call service among a plurality of services provided by the user via the communication network. Information indicating that the radio wave condition at the position indicated by the reporting position information is good may be determined as the response content. In another embodiment, the primary answer determination unit 722 is such that the report information analysis unit 714 has the electric field strength of the radio wave at the position indicated by the terminal position information larger than a predetermined value and is indicated by the terminal position information. When it is determined that the communication speed at the position is higher than a predetermined value, information indicating that the radio wave condition at the position indicated by the reported position information is good may be determined as the response content.

  The primary answer creating unit 724 creates a reply to the report information based on the answer content determined by the primary answer determining unit 722. The primary answer creation unit 724 may create a reply including the reply content determined by the primary answer determination unit 722 and at least a part of the information included in the report information. For example, the primary answer creating unit 724 creates a reply that includes the answer content determined by the primary answer determining unit 722, the reporting position information included in the reporting information, and at least a part of the communication environment information included in the reporting information. To do.

  In the present embodiment, the secondary answer acquisition unit 726 receives the report information determined by the primary answer determination unit 722 that the primary answer determination unit 722 cannot identify the cause of the user's evaluation based on the analysis in the primary answer determination unit 722. Receive. The secondary answer acquisition unit 726 performs a detailed analysis on the received report information and identifies the cause of the user's evaluation. In addition, an answer to the above report information is created. The secondary answer acquisition unit 726 may notify the created answer to the wireless terminal 110 that has transmitted the above report information.

  The communication control unit 728 controls communication between the information collection server 120 and an information processing apparatus outside the information collection server 120. The communication control unit 728 may be a communication interface. In the present embodiment, the communication control unit 728 transmits a response to the reporting information to the wireless terminal 110 that transmitted the reporting information based on the response content determined by the primary response determining unit 722. The communication control unit 728 may transmit the above answer to a pre-registered mail address, or may notify the above answer by a so-called PUSH notification.

  In the present embodiment, the case where the information collection server 120 includes the report information analysis unit 714, the primary answer determination unit 722, the primary answer creation unit 724, and the like has been described. However, the management system 100 is not limited to this embodiment. In another embodiment, the wireless terminal 110 may include a report information analysis unit 714, a primary answer determination unit 722, and a primary answer creation unit 724. In this case, the primary answer determination unit 722 may execute some processing while communicating with the information collection server 120. Further, the wireless terminal 110 may include a report information analysis unit 714, a maintenance plan storage unit 716, a maintenance plan determination unit 718, a primary answer determination unit 722, and a primary answer creation unit 724. By executing a part of the processing in the wireless terminal 110, it is possible to provide a response to the report information more quickly.

  As mentioned above, although this invention was demonstrated using embodiment, the technical scope of this invention is not limited to the range as described in the said embodiment. It will be apparent to those skilled in the art that various modifications or improvements can be added to the above-described embodiment. In addition, the matters described in the specific embodiment can be applied to other embodiments within a technically consistent range. It is apparent from the scope of the claims that the embodiments added with such changes or improvements can be included in the technical scope of the present invention.

  The order of execution of each process such as operations, procedures, steps, and stages in the apparatus, system, program, and method shown in the claims, the description, and the drawings is particularly “before” or “prior to”. It should be noted that the output can be realized in any order unless the output of the previous process is used in the subsequent process. Regarding the operation flow in the claims, the description, and the drawings, even if it is described using “first”, “next”, etc. for convenience, it means that it is essential to carry out in this order. It is not a thing.

  DESCRIPTION OF SYMBOLS 10 Communication network, 20 Service provision server, 100 Management system, 110 Wireless terminal, 120 Information collection server, 212 Input part, 214 Output part, 216 Location information acquisition part, 218 Communication environment information acquisition part, 222 Terminal information acquisition part, 224 Evaluation information acquisition unit, 226 Report information generation unit, 228 Communication control unit, 502 Display screen, 504 Map screen, 512 icon, 514 icon, 522 button, 524 button, 532 icon, 534 icon, 712 Report information acquisition unit, 714 Information analysis unit, 716 maintenance plan storage unit, 718 maintenance plan determination unit, 722 primary answer determination unit, 724 primary answer creation unit, 726 secondary answer acquisition unit, 728 communication control unit

Claims (5)

To the computer of the wireless terminal,
Terminal location information acquisition procedure for acquiring terminal location information indicating the location of the wireless terminal;
Report position information acquisition procedure for acquiring report position information indicating a specific position based on an input from the user of the wireless terminal,
A communication environment information acquisition procedure for acquiring communication environment information indicating a communication environment at a position indicated by the terminal position information;
An evaluation information acquisition procedure for acquiring evaluation information indicating the evaluation of the user regarding the communication network at the specific location;
User identification information for identifying the user, the terminal position information, the reporting position information, the communication environment information and the reporting information associated with the evaluation information, a transmission procedure for transmitting outside the wireless terminal;
A program for executing
The evaluation information acquisition procedure includes, as the user's evaluation, a procedure for specifying the dissatisfaction of the user regarding the quality of the communication network at the specific location,
The procedure for identifying the user dissatisfaction is:
A procedure for identifying a service in which the user feels dissatisfied among a plurality of services provided via the communication network;
A procedure for identifying a situation in which the user feels dissatisfied;
A procedure for identifying at least one of the occurrence time and occurrence frequency of the dissatisfied situation;
including,
program. The procedure for identifying the dissatisfaction of the user further includes a procedure for identifying a countermeasure implemented by the user in order to solve the problem.
The program according to claim 1. In the computer,
A program for further executing a terminal specification information acquisition procedure for acquiring terminal specification information relating to specifications of a terminal on which the program operates,
The transmission procedure transmits the reporting information associated with the user identification information, the terminal location information, the reporting location information, the communication environment information, the evaluation information, and the terminal specification information to the outside of the wireless terminal. Including steps to
The program according to claim 1 or 2. The reporting position information acquisition procedure is as follows:
Including a procedure of displaying one or more positions indicated by the reporting position information included in one or more other reporting information superimposed on the map information,
The program according to any one of claims 1 to 3. In the computer,
In order to further execute the procedure of outputting the response content according to the content of the declaration information,
The program according to any one of claims 1 to 4.