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JP7091989B2 - Emergency call device - Google Patents

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JP7091989B2
JP7091989B2 JP2018192649A JP2018192649A JP7091989B2 JP 7091989 B2 JP7091989 B2 JP 7091989B2 JP 2018192649 A JP2018192649 A JP 2018192649A JP 2018192649 A JP2018192649 A JP 2018192649A JP 7091989 B2 JP7091989 B2 JP 7091989B2
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emergency call
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incoming call
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哲也 平
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サクサ株式会社
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Description

本発明は、警察署、消防署、海上保安庁などの緊急通報受付機関へ緊急通報を行う緊急通報装置に関する。 The present invention relates to an emergency call device that makes an emergency call to an emergency call receiving organization such as a police station, a fire station, or the Japan Coast Guard.

警察署、消防署、海上保安庁などの緊急通報受付機関の受付システム(以下、指令台)の電話番号である特番(110番、119番、118番)に発呼して通報を行う緊急通報装置においては、交通事故、火災等の緊急通報要因が発生したとき、電話回線を捕捉して緊急通報を行う。 An emergency call device that calls the special number (110, 119, 118), which is the telephone number of the reception system (hereinafter referred to as the command stand) of emergency call reception organizations such as police stations, fire departments, and maritime security agencies. In, when an emergency call factor such as a traffic accident or a fire occurs, the telephone line is captured and an emergency call is made.

例えば火災通報装置の場合、火災通報要因が発生したとき、消防指令台の電話番号である119番に発呼し、消防指令台の応答後、内蔵する音声メッセージを送信し、送信後、電話回線を切断する。その後、消防指令台からの逆信(呼び返し)を一定時間待機し、逆信があったときは、火災通報装置に接続されている専用電話機で応答して通話し、通話終了後に回線を切断する。 For example, in the case of a fire reporting device, when a fire reporting factor occurs, a call is made to 119, which is the telephone number of the fire command stand, and after the fire command stand responds, a built-in voice message is transmitted, and after transmission, a telephone line is sent. To disconnect. After that, it waits for a reverse call (call back) from the fire command stand for a certain period of time, and when there is a reverse call, it answers and talks with the dedicated telephone connected to the fire alarm device, and disconnects the line after the call ends. do.

ところで、指令台への緊急通報の場合、指令台からの回線の極性反転による応答通知、終話通知は行われない(特許文献1参照)。このため、火災通報装置は逆信に対して専用電話機で応答(通話)するため、回線切断から一定時間は指令台からの着信を待機し、一定時間着信がなかったとき、指令台が応答していないと判断する。 By the way, in the case of an emergency call to the command stand, response notification and end-of-call notification are not performed by reversing the polarity of the line from the command stand (see Patent Document 1). For this reason, the fire alarm device responds (calls) to the reverse communication with a dedicated telephone, so it waits for an incoming call from the command stand for a certain period of time after the line is disconnected, and when there is no incoming call for a certain period of time, the command stand answers. Judge that it is not.

特開2000-106606号公報(段落0003)Japanese Unexamined Patent Publication No. 2000-10606 (paragraph 0003)

緊急通報システムとして、例えば緊急通報装置に緊急通報専用電話機に加えて一般電話機を併設した図5に示されている緊急通報システムが考えられる。この緊急通報システムは、電話網4のアナログ電話回線に発呼して指令台5に緊急通報を行う緊急通報装置100と、緊急通報装置100に接続された緊急通報専用電話機2及び一般電話機3からなる。 As the emergency call system, for example, the emergency call system shown in FIG. 5 in which a general telephone is provided in addition to the emergency call dedicated telephone in the emergency call device can be considered. This emergency call system is derived from an emergency call device 100 that calls an analog telephone line of a telephone network 4 to make an emergency call to a command stand 5, an emergency call dedicated telephone 2 and a general telephone 3 connected to the emergency call device 100. Become.

しかし、この緊急通報システムの場合、指令台からの逆信の待機中に、電話網4に接続された一般電話機6からの着信があった場合に逆信と判断し、緊急通報専用電話機2を着信鳴動させてしまうという問題がある。 However, in the case of this emergency call system, if there is an incoming call from the general telephone 6 connected to the telephone network 4 while waiting for the reverse call from the command stand, it is determined that the call is reverse call, and the emergency call dedicated telephone 2 is used. There is a problem that the incoming call rings.

本発明は、このような問題を解決するためになされたものであり、その目的は、緊急通報専用電話機及び一般電話機が接続されるとともに、アナログ電話回線に発呼して指令台に緊急通報を行う緊急通報装置において、指令台からの逆信の待機中に逆信があった場合は緊急通報専用電話機に着信表示させることができ、一般電話機からの着信があった場合は一般電話機に着信表示させることができるようにすることである。 The present invention has been made to solve such a problem, and an object thereof is to connect an emergency call dedicated telephone and a general telephone, and to make an emergency call to a command stand by calling an analog telephone line. In the emergency call device to be performed, if there is a reverse call while waiting for a reverse call from the command stand, the emergency call dedicated telephone can display the incoming call, and if there is an incoming call from the general telephone, the incoming call is displayed on the general telephone. To be able to do it.

本発明は、緊急通報専用電話機及び一般電話機が接続されるとともに、アナログ電話回線に発呼して指令台に緊急通報を行う緊急通報装置であって、前記アナログ電話回線は発信者番号通知サービスを契約した回線であり、前記指令台からの逆信の待機中の着信を検出する着信検出手段と、前記着信検出手段により検出された着信の着信信号がCAR信号であるかIR信号であるかを判定する着信信号判定手段と、前記着信信号判定手段によりCAR信号であると判定された場合は前記一般電話機に着信表示させ、前記着信信号判定手段によりIR信号であると判定された場合は前記緊急通報専用電話機に着信表示させる着信表示制御手段と、を有する緊急通報装置である。 The present invention is an emergency call device to which an emergency call dedicated telephone and a general telephone are connected and call an analog telephone line to make an emergency call to a command stand. The analog telephone line provides a caller ID notification service. It is a contracted line, and it is determined whether the incoming call detecting means for detecting the incoming call waiting for the reverse communication from the command stand and the incoming call signal detected by the incoming call detecting means are CAR signals or IR signals. When the incoming call signal determination means for determination and the incoming call signal determination means determine that the signal is a CAR signal, the general telephone is displayed as an incoming call, and when the incoming call signal determination means determines that the signal is an IR signal, the emergency It is an emergency notification device having an incoming call display control means for displaying an incoming call on a dedicated telephone for reporting.

本発明によれば、緊急通報専用電話機及び一般電話機が接続されるとともに、アナログ電話回線に発呼して指令台に緊急通報を行う緊急通報装置において、指令台からの逆信の待機中に逆信があった場合は緊急通報専用電話機に着信表示させることができ、一般電話機からの着信があった場合は一般電話機に着信表示させることができる。 According to the present invention, in an emergency call device in which an emergency call dedicated telephone and a general telephone are connected and an emergency call is made to a command stand by calling an analog telephone line, the reverse is made while waiting for reverse communication from the command stand. If there is a call, the emergency call can be displayed on the dedicated telephone, and if there is an incoming call from the general telephone, the incoming call can be displayed on the general telephone.

本発明の実施形態に係る緊急通報装置を含む緊急通報システムの構成を示す図である。It is a figure which shows the structure of the emergency call system including the emergency call apparatus which concerns on embodiment of this invention. 本発明の実施形態に係る緊急通報装置の逆信待機中の着信検出時の動作を示すフローチャートである。It is a flowchart which shows the operation at the time of the incoming call detection while waiting for the reverse call of the emergency call apparatus which concerns on embodiment of this invention. 本発明の実施形態に係る緊急通報装置の動作の一例を示すシーケンス図である。It is a sequence diagram which shows an example of the operation of the emergency call apparatus which concerns on embodiment of this invention. 本発明の実施形態に係る緊急通報装置の動作の別の一例を示すシーケンス図である。It is a sequence diagram which shows another example of the operation of the emergency call apparatus which concerns on embodiment of this invention. 緊急通報装置に緊急通報専用電話機及び一般電話機が接続された緊急通報システムを示す図である。It is a figure which shows the emergency call system which connected the emergency call dedicated telephone and the general telephone to the emergency call device.

以下、本発明の実施形態について図面を参照して詳細に説明する。
〈緊急通報システムの構成〉
図1は、本発明の実施形態に係る緊急通報装置を含む緊急通報システムの構成を示す図である。この図において、図5と同一の部分には図1と同じ参照符号が付されている。
Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
<Configuration of emergency call system>
FIG. 1 is a diagram showing a configuration of an emergency call system including an emergency call device according to an embodiment of the present invention. In this figure, the same parts as those in FIG. 5 are designated by the same reference numerals as those in FIG.

この緊急通報システムは、電話網4のアナログ電話回線に発呼して指令台5に緊急通報を行う緊急通報装置1と、緊急通報装置1に接続された緊急通報専用電話機2及び一般電話機3からなる。電話網4はPSTNであり、アナログ電話回線は発信者番号通知サービス(ナンバーディスプレイサービス)を契約した回線である。緊急通報専用電話機2と一般電話機3は電話回線を共用する。 This emergency call system is provided by an emergency call device 1 that calls an analog telephone line of a telephone network 4 to make an emergency call to a command stand 5, an emergency call dedicated telephone 2 and a general telephone 3 connected to the emergency call device 1. Become. The telephone network 4 is a PSTN, and the analog telephone line is a line for which a caller ID notification service (number display service) is contracted. The emergency call dedicated telephone 2 and the general telephone 3 share a telephone line.

指令台5は、警察署又は消防署又は海上保安庁の受付システムであり、それぞれの電話番号である特番は110番、119番、118番である。緊急通報装置1は、110番又は119番又は118番に発呼して、通報を行う機能を備えている。 The command stand 5 is a reception system of a police station, a fire station, or the Japan Coast Guard, and the special numbers, which are telephone numbers, are 110, 119, and 118, respectively. The emergency call device 1 has a function of calling 110, 119, or 118 to make a call.

緊急通報専用電話機2は指令台5と通話を行うための専用の電話機である。一般電話機3は、緊急通報装置1の待機中に使用可能な電話機(ビジネスホン、ファクシミリ装置等を含む)である。なお、一般電話機3は、指令台5に発呼し、通話を行うこともできる。 The emergency call dedicated telephone 2 is a dedicated telephone for making a call with the command stand 5. The general telephone 3 is a telephone (including a business phone, a facsimile machine, etc.) that can be used while the emergency call device 1 is on standby. The general telephone 3 can also make a call to the command stand 5 to make a call.

緊急通報装置1は、回線制御部11、緊急通報専用電話機通話ルート制御部12、一般電話機通話ルート制御部13、及びこれらの各部を制御する制御部14を備えている。 The emergency call device 1 includes a line control unit 11, an emergency call dedicated telephone call route control unit 12, a general telephone call route control unit 13, and a control unit 14 that controls each of these units.

回線制御部11は電話網4の加入者線に接続されており、電話網4との接続制御、着信検出、ダイヤル信号送信などを行う。緊急通報専用電話機通話ルート制御部12は、緊急通報専用電話機2と回線制御部11との間の通話ルートを制御する。一般電話機通話ルート制御部13は、一般電話機3と回線制御部11との間の通話ルートを制御する。 The line control unit 11 is connected to the subscriber line of the telephone network 4, and performs connection control with the telephone network 4, incoming call detection, dial signal transmission, and the like. The emergency call dedicated telephone call route control unit 12 controls the call route between the emergency call dedicated telephone 2 and the line control unit 11. The general telephone call route control unit 13 controls the call route between the general telephone 3 and the line control unit 11.

制御部14は、コンピュータのプロセッサ及びメモリにより構成されており、回線制御部11、緊急通報専用電話機通話ルート制御部12、及び一般電話機通話ルート制御部13を制御することにより、後述する各種動作(図3、図4)を緊急通報装置1に実行させる。また、制御部14は、本発明に係る着信信号判定手段及び着信表示制御手段として機能する。 The control unit 14 is composed of a computer processor and a memory, and controls various operations described later by controlling the line control unit 11, the emergency call dedicated telephone call route control unit 12, and the general telephone call route control unit 13. Let the emergency call device 1 execute FIGS. 3 and 4). Further, the control unit 14 functions as an incoming call signal determination means and an incoming call display control means according to the present invention.

〈緊急通報装置の逆信待機中の動作〉
緊急通報装置1は、指令台5に対して発呼し、指令台5の応答後、内蔵する音声メッセージを送信し、送信後、電話回線を切断する。その後、一定時間、指令台5からの逆信を待機する。図2は、緊急通報装置1の逆信待機中の着信検出時の動作を示すフローチャートである。このフローは、回線制御部11による着信検出に応じて制御部14が実行する。
<Operation of the emergency call device while waiting for reverse communication>
The emergency call device 1 makes a call to the command stand 5, and after the response of the command stand 5, transmits a built-in voice message, and after the transmission, disconnects the telephone line. After that, it waits for a reverse communication from the command stand 5 for a certain period of time. FIG. 2 is a flowchart showing the operation of the emergency call device 1 when an incoming call is detected while waiting for reverse communication. This flow is executed by the control unit 14 in response to the incoming call detection by the line control unit 11.

制御部14は、着信信号を分析し(ステップST1)、IR信号か否かを判定する(ステップST2)。ここで、IR信号とは通常の呼び出し信号であり、通常、電話機はこれを受信すると呼出音を鳴らす。IR信号であると判定した場合は(ステップST2:Yes)、緊急通報専用電話機通話ルート制御部12を制御して、緊急通報専用電話機2を着信鳴動させ(ステップST3)、その後、この図に示されているフローを終了させる。ここで、設定により、ステップST3において、緊急通報専用電話機2及び一般電話機3の双方を着信鳴動させることもできる。 The control unit 14 analyzes the incoming signal (step ST1) and determines whether or not it is an IR signal (step ST2). Here, the IR signal is a normal ringing signal, and the telephone usually rings when it receives it. If it is determined to be an IR signal (step ST2: Yes), the emergency call dedicated telephone call route control unit 12 is controlled to ring the emergency call dedicated telephone 2 (step ST3), and then, as shown in this figure. End the flow that has been done. Here, depending on the setting, both the emergency call dedicated telephone 2 and the general telephone 3 can be ringed in step ST3.

IR信号でないと判定した場合は(ステップST2:No)、CAR信号か否かを判定する(ステップST4)。ここで、CAR信号とは、発信者電話番号通知サービスで発信者の電話番号を通知してくる前に送られてくる情報端末起動信号(ナンバーディスプレイ着信信号)であり、電話機はこれを受信すると回線を捕捉し発信者の電話番号を受信する。CAR信号であると判定した場合は(ステップST4:Yes)、一般電話機通話ルート制御部13を制御して、一般電話機3を着信鳴動させ(ステップST5)、その後、この図に示されているフローを終了させる。CAR信号でないと判定した場合(ステップST4:No)、すなわち着信信号がIR信号でもCAR信号でもない場合は、そのままこの図に示されているフローを終了させる。 If it is determined that it is not an IR signal (step ST2: No), it is determined whether it is a CAR signal (step ST4). Here, the CAR signal is an information terminal activation signal (number display incoming signal) sent before the caller's telephone number is notified by the caller's telephone number notification service, and when the telephone receives this signal. Capture the line and receive the caller's phone number. If it is determined that the signal is a CAR signal (step ST4: Yes), the general telephone call route control unit 13 is controlled to ring the general telephone 3 (step ST5), and then the flow shown in this figure is shown. To end. When it is determined that the signal is not a CAR signal (step ST4: No), that is, when the incoming signal is neither an IR signal nor a CAR signal, the flow shown in this figure is terminated as it is.

〈逆信待機中に逆信があった場合の動作〉
図3は、本発明の実施形態に係る緊急通報装置の動作の一例を示すシーケンス図である。この動作は逆信待機中に逆信があった場合の例である。
<Operation when there is reverse communication while waiting for reverse communication>
FIG. 3 is a sequence diagram showing an example of the operation of the emergency call device according to the embodiment of the present invention. This operation is an example when there is a reverse communication while waiting for a reverse communication.

緊急通報装置1は、通報要因(火災通報装置の場合は火災の発生)が発生すると、特番へダイヤルする(手順S1)。すなわち、電話網4へ特番のダイヤル信号を送信する。特番を検出した電話網4は、着信信号を指令台5へ送信する(手順S2)。指令台5が応答すると(手順S3)、電話網4は緊急通報装置1へ応答を送信する(手順S4)。緊急通報装置1は、メッセージ送信を行い(手順S5)、送信後、回線を切断する(手順S6、S7)。緊急通報装置1は、回線切断後、一定時間、指令台5からの逆信を待機する。 The emergency call device 1 dials a special number when a report factor (in the case of a fire report device, a fire occurs) occurs (procedure S1). That is, a special dial signal is transmitted to the telephone network 4. The telephone network 4 that has detected the special number transmits an incoming signal to the command stand 5 (procedure S2). When the command stand 5 responds (procedure S3), the telephone network 4 transmits a response to the emergency call device 1 (procedure S4). The emergency call device 1 transmits a message (procedure S5), and after transmission, disconnects the line (procedures S6 and S7). The emergency call device 1 waits for a reverse communication from the command stand 5 for a certain period of time after the line is disconnected.

指令台5は、電話網4に逆信を行い(手順S8)、電話網4は緊急通報装置1に着信信号としてIR信号を送信する(手順S9)。緊急通報装置1は、着信信号がIR信号であったため、緊急通報専用電話機2を着信鳴動させる(手順S10)。緊急通報専用電話機2のオフフックにより、応答が緊急通報装置1、電話網4を経て指令台5に通知され(手順S11~S13)、指令台5との間で逆信通話が行われる(手順S14)。その後、逆信通話が終了すると、緊急通報専用電話機2から回線を切断する(手順S15~S17)。以上の手順S8~S17の逆信通話動作を指令台5が回線を切断するまで繰り返す。 The command stand 5 performs reverse communication to the telephone network 4 (procedure S8), and the telephone network 4 transmits an IR signal as an incoming signal to the emergency call device 1 (procedure S9). Since the incoming call signal is an IR signal, the emergency call device 1 rings the emergency call dedicated telephone 2 (procedure S10). By the off-hook of the emergency call dedicated telephone 2, the response is notified to the command stand 5 via the emergency call device 1 and the telephone network 4 (procedures S11 to S13), and a reverse communication call is made with the command stand 5 (procedure S14). ). After that, when the reverse communication call ends, the line is disconnected from the emergency call dedicated telephone 2 (procedures S15 to S17). The reverse communication operation of the above procedures S8 to S17 is repeated until the command stand 5 disconnects the line.

緊急通報装置1は、回線切断後、一定時間、指令台5からの逆信を待機する。指令台5は、緊急通報装置1が逆信を待機している間に電話網4に逆信を行い(手順S18)、電話網4は緊急通報装置1に着信信号としてIR信号を送信する(手順S19)。緊急通報装置1は、着信信号がIR信号であったため、緊急通報専用電話機2を着信鳴動させる(手順S20)。以後、前述した手順S11~S17と同じ手順を実行する。 The emergency call device 1 waits for a reverse communication from the command stand 5 for a certain period of time after the line is disconnected. The command stand 5 performs reverse communication to the telephone network 4 while the emergency call device 1 is waiting for reverse communication (procedure S18), and the telephone network 4 transmits an IR signal as an incoming signal to the emergency call device 1 (procedure S18). Procedure S19). Since the incoming call signal is an IR signal, the emergency call device 1 rings the emergency call dedicated telephone 2 (procedure S20). After that, the same procedure as the above-mentioned procedures S11 to S17 is executed.

〈逆信待機中に一般着信があった場合の動作〉
図4は、本発明の実施形態に係る緊急通報装置の動作の別の一例を示すシーケンス図である。この動作は逆信待機中に一般着信があった場合の例である。この図において、手順S101~S117は、図3における手順S1~S17と同じであるから、手順S118以降について説明する。
<Operation when there is a general incoming call while waiting for reverse communication>
FIG. 4 is a sequence diagram showing another example of the operation of the emergency call device according to the embodiment of the present invention. This operation is an example when there is a general incoming call while waiting for reverse communication. In this figure, procedures S101 to S117 are the same as procedures S1 to S17 in FIG. 3, and therefore procedures S118 and subsequent steps will be described.

緊急通報装置1が逆信を待機している間に、指令台5が回線切断を行い(手順S118)、次に一般電話機6が緊急通報装置1へダイヤルする(手順S119)。緊急通報装置1へのダイヤル信号を検出した電話網4は、着信信号としてCAR信号を緊急通報装置1へ送信する(手順S120)。緊急通報装置1は、着信信号がCAR信号であったため、一般電話機3を着信鳴動させる(手順S121)。以後、一般電話機3と一般電話機6との間で周知の手順を実行する。 While the emergency call device 1 is waiting for reverse communication, the command stand 5 disconnects the line (procedure S118), and then the general telephone 6 dials the emergency call device 1 (procedure S119). The telephone network 4 that has detected the dial signal to the emergency call device 1 transmits a CAR signal to the emergency call device 1 as an incoming call signal (procedure S120). Since the incoming call signal is a CAR signal, the emergency call device 1 causes the general telephone 3 to ring the incoming call (procedure S121). After that, a well-known procedure is executed between the general telephone 3 and the general telephone 6.

なお、以上の実施形態では、着信鳴動により着信表示を行ったが、音声メッセージや発光手段による着信表示を代用又は併用することもできる。 In the above embodiment, the incoming call is displayed by ringing the incoming call, but the incoming call display by the voice message or the light emitting means can be substituted or used in combination.

1…緊急通報装置、2…緊急通報専用電話機、3,6…一般電話機、4…電話網、5…指令台。 1 ... Emergency call device, 2 ... Emergency call dedicated telephone, 3, 6 ... General telephone, 4 ... Telephone network, 5 ... Command stand.

Claims (2)

緊急通報専用電話機及び一般電話機が接続されるとともに、アナログ電話回線に発呼して指令台に緊急通報を行う緊急通報装置であって、
前記アナログ電話回線は発信者番号通知サービスを契約した回線であり、
前記指令台からの逆信の待機中の着信を検出する着信検出手段と、
前記着信検出手段により検出された着信の着信信号がCAR信号であるかIR信号であるかを判定する着信信号判定手段と、
前記着信信号判定手段によりCAR信号であると判定された場合は前記一般電話機に着信表示させ、前記着信信号判定手段によりIR信号であると判定された場合は前記緊急通報専用電話機に着信表示させる着信表示制御手段と、
を有する緊急通報装置。
It is an emergency call device that connects an emergency call dedicated telephone and a general telephone and makes an emergency call to the command stand by calling an analog telephone line.
The analog telephone line is a line for which a caller ID notification service is contracted.
An incoming call detection means for detecting an incoming call waiting for reverse communication from the command stand, and
An incoming call signal determining means for determining whether an incoming call signal detected by the incoming call detecting means is a CAR signal or an IR signal, and
When the incoming call signal determination means determines that the signal is a CAR signal, the general telephone displays the incoming call, and when the incoming call signal determination means determines that the signal is an IR signal, the emergency call dedicated telephone displays the incoming call. Display control means and
Emergency call device with.
請求項1に記載された緊急通報装置において、
前記着信表示が着信鳴動である緊急通報装置。
In the emergency call device according to claim 1,
An emergency call device in which the incoming call display is an incoming call ringing.
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