JP7703224B2 - In-store call system, in-store call method, and in-store call computer program - Google Patents

Description

The present invention relates to an in-store call system, an in-store call method, and a computer program for in-store calls that enable customers to call a person in a store such as a product sales store.

A conventional in-store call system of this type is one in which, when a store clerk device (call response device) receives a call notification from the store's reception device (cash register device) in response to the operation of a call button, the store clerk device outputs information for accepting a response to the call notification, and when the reception device accepts the response, a reply is sent to the reception device via a communication means indicating that the call notification will be responded to (for example, Patent Document 1).

JP 2019-168876 A

However, with the above-mentioned conventional systems, it is necessary to provide a call button for customers to operate, and it has been pointed out that the locations of these buttons are limited to the edges of product display shelves or pillars inside the store, making it difficult for customers to find the call button. For this reason, there has been a demand for a system that is simple and convenient for customers to use, and can be introduced at low cost by store operators.

The present invention has been made in consideration of the above points, and aims to provide an in-store call system, an in-store call method, and a computer program for in-store calls that can be used simply and conveniently by customers and can be introduced at low cost by store operators.

(1)
An in-store paging system for allowing a customer to call a person in a store,
A code reading means for reading, within the store, a code capable of reading request information requesting a call to the person in charge and notification destination information indicating a destination to which the request information is to be notified;
an information transmitting means for transmitting the request information to the notification destination based on the notification destination information obtained by reading the code reading means;
an information receiving means for receiving the request information transmitted by the information transmitting means;
a call notification means for notifying said person in charge of a call based on said request information received by said information receiving means.

In the invention of (1), an in-store call system for allowing a customer to call a person in a store includes a code reading means, an information transmitting means, an information receiving means, and a call reporting means.
The code reading means reads a code capable of reading request information requesting a call to a person in charge and notification destination information indicating a destination to which the request information should be notified in the store.
The information transmitting means transmits the request information to the notification destination based on the notification destination information obtained by reading the code reading means.
The information receiving means receives the request information transmitted by the information transmitting means.
The call notification means notifies the person in charge of a call based on the request information received by the information receiving means.

According to the invention of (1), for example, a customer can simply read a code displayed at an appropriate location in the store using a communication terminal he or she carries, and request information requesting a call for a staff member is sent to the destination based on the destination information, and the destination notifies the staff member of the call in response to the request information received at the destination. This allows customers to call a staff member simply and conveniently, and allows store operators to introduce the system at low cost without the need to install call buttons, etc.

(2)
The request information includes sales floor information indicating a sales floor in the store,
The notification destination includes an information storage means for storing sales floor staff management information in which the plurality of staff members are prioritized for each sales floor in the store,
The in-store call system described in (1) is characterized in that the call notification means notifies the call to a plurality of salespeople corresponding to the sales floor for which the call is requested in order of priority based on the sales floor staff management information and the sales floor information.

According to the invention of (2), for example, if a different code is displayed for each sales floor in a store, a customer can simply use a communication terminal to read the code displayed at the sales floor in question, and multiple staff members corresponding to that sales floor will be notified of the call in order of priority, allowing the customer to call the staff member most suitable for that sales floor as quickly as possible.

(3)
The in-store call system described in (1) or (2) is characterized in that the information receiving means does not accept the request information if at least one of conditions related to the current location of the information transmitting means, conditions related to access authentication information previously included in the notification destination information, or conditions related to a specified time period is not satisfied.

According to the invention of (3), for example, if request information is sent from outside the store, if request information that does not allow access authentication is sent, or if request information is sent during a specified time period outside opening hours, the request information is not accepted by the notification destination in any case, so that calls are not made unexpectedly for unintended purposes, and unnecessary calls for pranks, etc. can be prevented.

(4)
The in-store call system described in any one of (1) to (3) is characterized in that it is provided with a performance information management means for managing the number of calls based on the reception of the request information and the response results of the person in charge to whom the call was notified as performance information for personnel management.

According to the invention of (4), the number of calls and the response results can be managed as performance information, and this performance information can be used for personnel management, so that it can be applied not only to responding to actual calls but also to, for example, the allocation of personnel to each sales floor.

(5)
An in-store calling method for a customer to call a person in a store, comprising:
a code reading step of reading, in the store, a readable code for request information requesting a call to the person in charge and notification destination information indicating a destination for the request information;
an information transmitting step of transmitting the request information to the notification destination based on the notification destination information obtained by reading the code reading step;
an information receiving step of receiving the request information transmitted by the information transmitting step;
a call notification step of notifying the person in charge of a call based on the request information received in the information receiving step.

(6)
An in-store paging system that allows customers to call staff in the store.
a code reading means for reading, within the store, a readable code for request information requesting a call to the person in charge and notification destination information indicating a destination for the request information;
an information transmitting means for transmitting the request information to the notification destination based on the notification destination information obtained by reading the code reading means;
an information receiving means for receiving the request information transmitted by the information transmitting means;
A computer program that functions as a call notification means for notifying the person in charge of a call based on the request information received by the information receiving means.

The inventions (5) and (6) have the same effect as the invention (1).

The present invention provides an in-store call system, an in-store call method, and a computer program for in-store calls that can be easily and conveniently used by customers and can be introduced at low cost by store operators.

1 is a diagram for explaining an overview of an in-store call system according to an embodiment of the present invention; 1 is a diagram showing a functional configuration of an in-store call system according to an embodiment of the present invention. FIG. 2 is a diagram for explaining an example of data in the in-store call system according to one embodiment of the present invention. 10A and 10B are diagrams illustrating an example of a display on a visitor communication terminal in the in-store call system according to an embodiment of the present invention. 10A and 10B are diagrams illustrating an example of a display on a visitor communication terminal in the in-store call system according to an embodiment of the present invention. 1 is a diagram for explaining a display example of a staff member communication terminal in an in-store call system according to an embodiment of the present invention; 1 is a diagram for explaining a display example of a staff member communication terminal in an in-store call system according to an embodiment of the present invention; 4 is a flowchart showing a flow of an in-store call process by the in-store call system according to the embodiment of the present invention.

Below, a detailed description of the mode for carrying out the present invention (hereinafter, the embodiment) will be given with reference to the attached drawings. In the drawings, the same or similar components are given the same numbers or symbols throughout the description of the embodiment.

As shown in FIG. 1, the in-store paging system of this embodiment is introduced in a store A, such as a home center, electronics retailer, drug store, food supermarket, department store, etc., which mainly sells products, and is used by a visitor B to call a staff member A1 in the store A to explain products and provide guidance. The in-store paging system basically requires the following components: a code display means 1 that displays a code mark 10 for call notification, a notification destination communication server 2, a visitor communication terminal 3 carried by the visitor B himself, and a staff member communication terminal 4 carried by each of the multiple staff members A1. The in-store paging system is linked to a store management device 5 for business use that is separately introduced in the store A as an option. Although not shown in particular, the store A also has an in-store broadcasting system that connects the store management device 5, including the reception counter's broadcasting microphone, to an in-store speaker, and a Wi-Fi (registered trademark) connection system that connects the staff member communication terminal 4 and the store management device 5 to the Internet as existing equipment.

The code presentation means 1 is a sticker, a hanging notice, a poster, a guide board, etc., on which a code mark 10 such as a QR code (registered trademark) is printed and presented. The code mark 10 is a dimension code whose information can be read by the camera scan function of a smartphone. The code mark 10 is embedded in a coded image containing destination information such as a uniform resource locator (URL) indicating the connection site of the destination communication server 2 described later and an access authentication code (access authentication information), and request information for requesting a call to the person in charge. The access authentication code is switched according to the change in the code mark 10 by the store manager such as the person in charge or a device operated by the manager (e.g., the person in charge communication terminal 4, the store management device 5), and the person in charge can change the code mark 10 and have the code presentation means 1 present it, for example, at any time, day, or timing, while cooperating with the destination communication server 2. The request information includes sales floor information indicating nearby sales floors posted in the store.

The code presentation means 1 may be, for example, a digital display type presentation means such as a price display provided on a shelf where products are displayed, a signage capable of displaying product advertisements, or an electronic tag attached to each product. These digital display type presentation means can digitally display the code mark 10, and the display can be easily changed by a person in charge by simply switching the display. The code presentation means 1 and the notification destination communication server 2 may be connected via a network, and the code mark 10 may be generated and changed by the notification destination communication server 2, and the code mark 10 may be transmitted to the code presentation means 1 and displayed. In this embodiment, a QR code (registered trademark) is used as the code mark 10, but a barcode or a code unique to the system may also be used.

The notification destination communication server 2 is a computer device managed by a service provider that provides an in-store paging system. The notification destination communication server 2 can communicate with the visitor communication terminal 3 and the staff communication terminal 4 described below, for example, via the Internet. In addition, the notification destination communication server 2 can also communicate with the store management device 5 as an option.

As shown in FIG. 2, the notification destination communication server 2 includes a communication means 20, a call notification means 21, a performance information management means 22, and an information storage means 23. Each of these means is realized by hardware such as a CPU, ROM, RAM, a storage device, a communication module, etc., and software such as programs and data that can be read by the CPU from a storage device and executed.

The communication means 20 receives request information sent from the visitor communication terminal 3, described below, based on the notification destination information, and returns operation screen information that visitor B can use to perform a call operation in accordance with the received request information to the visitor communication terminal 3. When the communication means 20 then receives a call command in response to the call operation from the visitor communication terminal 3, it sends notification information to notify the corresponding staff member communication terminal 4, described below, of the call, based on the received call command and request information. The notification information includes the name of the staff member and sales floor information in accordance with the request information. The communication means 20 then waits for a response command to be sent from the staff member communication terminal 4 in response to the operation to respond to the call, and receives the response command.

However, if the request information is sent from the visitor communication terminal 3 outside the business hours of store A, the communication means 20 will not accept the request information and will not perform any further processing. In addition, when the request information is sent from the visitor communication terminal 3, the request information also includes terminal location information indicating the current location of the visitor communication terminal 3. However, even if the terminal location information included in the request information corresponds to a location outside store A, the communication means 20 will not accept the request information and will not perform any further processing. Furthermore, even if the access authentication code included in the notification destination information is incorrect, the communication means 20 will not accept the notification destination information as being fraudulent and will not perform any further processing. In other words, if any one of the above-mentioned conditions of time, location, and communication rules is not met, the communication means 20 will not accept the information sent from the visitor communication terminal 3, the main steps of the call process described below will not be executed, and no call will be notified.

The communication means 20 can also transmit the report information to the store management device 5 in synchronization with the transmission of the report information to the staff member communication terminal 4 in response to the request information, etc., or instead of transmitting the report information to the staff member communication terminal 4.

The call notification means 21 reads out a sales floor master table and a staff member master table (sales floor staff member management information) from the information storage means 23 described below in response to the request information, refers to the tables, and selects the staff member who has the highest priority and is available to be called from among multiple staff members according to the sales floor information included in the request information, and controls the sending of notification information via the communication means 20 to the staff member communication terminal 4 of the selected staff member.

The performance information management means 22 stores the number of calls made in response to the reception of request information and the response results of each staff member based on the response command from the staff member communication terminal 4 to which the call was reported as call response performance data (performance information) for personnel management in the information storage means 23 described below, and manages it as data that can be collected and handled every predetermined period (e.g., one week). In other words, the performance information management means 22 can transmit the call response performance data for each code mark 10 to the store management device 5 via the communication means 20.

As shown in (A) to (C) of FIG. 3, the information storage means 23 stores the sales floor master table, the staff master table, and the call response performance data in a changeable and updatable manner, and reads and writes the contents of these tables and data in response to commands from the call notification means 21 and the performance information management means 22. The sales floor master table specifies multiple staff members (A to F) with call priorities set for each sales floor number and sales floor name (sales floor information) indicating the sales floor. The staff master table specifies "o" or "x" for each staff member to indicate whether or not they are available for calls on the day depending on their attendance status, etc. The call response performance data is a compilation of the number of calls by sales floor and the number of responses by staff member for each week as the response results for each staff member, and records the total number of calls and the number of responses by staff member for the week for each sales floor number.

The call priority may be updated by the call notification means 21 as appropriate according to the ranking of each salesperson for each sales floor, the number of calls made, etc. In such a case, for example, the call notification may be given priority to the salesperson who made the fewest calls on the day, and the labor of the salesperson in responding to calls may be equalized. Specifically, for example, when three salespersons are present in a sales floor on the day and the three salespersons are available for calls, if the call priority of each salesperson is always the same, there will be an inequality in the number of calls made, so the priority may be changed as appropriate to give priority to the salesperson who made the fewest calls. In addition, when all salespersons in a sales floor are unable to respond to calls, or when there is no salesperson in that sales floor, the notification destination communication server 2 may notify the store management device 5, etc., and the call notification means 21 may select a salesperson to be called by expanding the selection conditions for salespersons and sales floor responsibilities.

The visitor communication terminal 3 is, for example, a smartphone carried by visitor B himself, and is capable of communicating with the notification destination communication server 2 via the Internet. As shown in FIG. 2, the visitor communication terminal 3 comprises a communication means 30, a code reading means 31, a display means 32, and an operation means 33 as the main means for realizing the present system. Each of these means is realized by hardware such as a CPU, ROM, RAM, a storage device, a touch panel device, a communication device, a camera, a GPS device, etc., and software such as programs and data by so-called apps that can be read from a storage device and executed by the CPU.

The communication means 30 transmits request information to the destination communication server 2 based on the destination information obtained by reading the code mark 10, and receives operation screen information returned from the destination communication server 2 in response. As described above, the destination information includes the URL and access authentication code of the destination communication server 2. The request information also includes terminal location information measured by a GPS device (not shown) of the visitor communication terminal 3. When a call operation is performed on a call operation screen (see FIG. 5) displayed on the display means 32 (described later) based on the operation screen information, the communication means 30 transmits a corresponding call command to the destination communication server 2.

The code reading means 31 is mainly realized by a camera or a code scanning app, and as shown in FIG. 4, visitor B launches the code scanning app and holds the camera over the code presentation means 1 to display the code mark 10 on the display means 32, reads this code mark 10 as an image, and analyzes the image thus read using image recognition processing to read out the notification destination information and request information embedded in the image. The notification destination information and request information thus read out are transmitted from the code reading means 31 to the communication means 30 and the display means 32.

The display means 32 displays the code mark 10 as shown in FIG. 4, and also displays a call operation screen based on operation screen information and request information from the notification destination communication server 2 as shown in FIG. 5. The call operation screen displays a sales floor name 320 corresponding to the sales floor information included in the request information, and a call operation button 321 for visitor B to perform a call operation. The call operation button 321 functions as the operation means 33, and when the call operation button 321 is touched, a call command is sent to the notification destination communication server 2 via the communication means 30. Such a screen for reading the code mark 10 and the call operation screen may be displayed by an application pre-installed in the visitor communication terminal 3, or may be displayed by a so-called Web app.

The staff member communication terminal 4 is, for example, a smartphone or tablet provided by store A and carried by each staff member, and is capable of communicating with the notification destination communication server 2 via the Internet. As shown in FIG. 2, the staff member communication terminal 4 comprises a communication means 40, a call receiving means 41, a display means 42, and an operation means 43 as the main means for realizing the present system. Each of these means is realized by hardware such as a CPU, ROM, RAM, a storage device, a touch panel device, a communication device, etc., and software such as programs and data by so-called apps that can be read from a storage device and executed by the CPU. The staff member communication terminal 4 may be used privately by the staff member, or may be designed exclusively for the present system.

The communication means 40 receives the notification information from the notification destination communication server 2 and transmits the notification information to the call reception means 41. As a result, a call response operation screen corresponding to the notification information is displayed on the display means 42 (see FIG. 6). When a call response operation is performed on this call response operation screen, the communication means 40 transmits a corresponding response command to the notification destination communication server 2.

When the call reception means 41 receives the notification information via the communication means 40, it displays a call response operation screen corresponding to the notification information on the display means 42 as shown in FIG. 6. When the call reception means 41 receives the notification information, in addition to or instead of displaying the call response operation screen, it may also notify the call notification to the person in charge A1 by operating a vibration mechanism built into the person in charge communication terminal 4 or outputting a ring tone through a speaker or earphone. Also, the store management device 5 may have a function similar to that of the call reception means 41, and when the store management device 5 receives the notification information from the notification destination communication server 2, the store management device 5 may automatically broadcast the sales floor name and the sales floor name through the in-store speaker of the in-store broadcasting system based on the person in charge name and sales floor information included in the notification information.

As shown in FIG. 6, the display means 42 displays a call response operation screen based on the report information from the notification destination communication server 2. The call response operation screen displays a message 420 indicating that a call should be responded to by the sales floor name corresponding to the sales floor information included in the report information, and a call response operation button 421 for informing staff member A1 that the call will be responded to. The call response operation button 421 functions as the operation means 43, and when the call response operation button 421 is touched, a corresponding command is sent to the notification destination communication server 2 via the communication means 40.

As shown in FIG. 7, the display means 42 also displays a call response confirmation screen in response to an appropriate operation. The call response confirmation screen displays various operation buttons 422a-422d for reporting the call response status and attendance status of the person in charge A1. These operation buttons 422a-422d also function as operation means 43. For example, when the "Available for Calls" operation button 422a is touched, this is transmitted to the notification destination communication server 2 via the communication means 40. As a result, the contents of the sales floor master table and the person in charge master table are appropriately changed in the notification destination communication server 2 depending on whether or not the person in charge is "available for calls." Similarly, when the "Available for Calls" operation button 422b, the "Not Available for Calls" operation button 422c, and the "Arrival/Leave Work" operation button 422d are touched, this is transmitted to the notification destination communication server 2 via the communication means 40, and the contents of the sales floor master table and the person in charge master table are appropriately changed depending on this. Such a call response operation screen or call response confirmation screen may be displayed by an application pre-installed on the staff member communication terminal 4, or may be displayed by a so-called web application.

Figure 8 shows the flow of the in-store call process executed by the notification destination communication server 2, visitor communication terminal 3, and staff member communication terminal 4 of this system. Note that steps S1 and S2 correspond to the process executed by the visitor communication terminal 3, steps S3, S4 and steps S7 and S8 correspond to the process executed by the notification destination communication server 2, and steps S5 and S6 correspond to the process executed by the staff member communication terminal 4.

As shown in FIG. 8, first, in step S1, the code reading means 31 of the visitor communication terminal 3 reads the code mark 10 from the code presentation means 1. The code reading means 31 then reads out notification destination information and request information from the image of the code mark 10 obtained by reading it, and transmits this information to the communication means 30.

In step S2, the communication means 30 of the visitor communication terminal 3 accesses the destination communication server 2 based on the URL and access authentication code included in the destination information in response to the call operation of visitor B, and if the access authentication code is approved, the communication means 30 includes the terminal location information in the request information and transmits the request information to the destination communication server 2. As a result, a call operation screen is displayed on the display means 32 of the visitor communication terminal 3, and when the call operation is performed in response to the call operation, a call command is transmitted to the destination communication server 2 as a formal call request.

At this time, the access authentication code may have been changed in accordance with the change in the code mark 10, and if the destination communication server 2 is accessed after the change using the access authentication code before the change, it is not recognized as an unauthorized access authentication code, and the request information and call command are not sent to the destination communication server 2 and are not accepted. Also, if the URL and access authentication code are correct but the destination communication server 2 is accessed outside of store A's business hours, it is not recognized as an unauthorized access in terms of time, and the request information and call command are not sent and are not accepted. Furthermore, if the terminal location information indicates a location outside store A, the request information is sent once, but is not accepted as being unauthorized in terms of location, and the call command is not sent either.

When the visitor communication terminal 3 sends the correct request information and call command, in step S3, the communication means 20 of the notification destination communication server 2 receives the request information and call command as satisfying the correct conditions.

Then, in step S4, the call notification means 21 of the notification destination communication server 2 refers to the sales floor master table and the staff master table to select staff A1 who is in charge of the sales floor indicated by the sales floor information included in the request information and who has the highest priority to be called, and transmits notification information indicating a call notification via the communication means 20 to the staff communication terminal 4 of that staff A1.

When the notification information is then sent from the notification destination communication server 2 to the person in charge communication terminal 4, in step S5, the communication means 40 of the person in charge communication terminal 4 receives the notification information.

Then, in step S6, the call reception means 41 of the staff member communication terminal 4 displays a call response operation screen corresponding to the report information on the display means 42. When a call response operation is performed on this call response operation screen, a response command indicating that the call can be handled is transmitted to the notification destination communication server 2 via the communication means 40.

After that, in step S7, the communication means 20 of the notification destination communication server 2 determines whether or not the person in charge communication terminal 4 has responded that the call is available, depending on whether or not the corresponding command has been received, until a predetermined timeout is reached. If the corresponding command is received within the specified time before the timeout and a response is received that the call is available (step S7: YES), the notification destination communication server 2 performs the process of the next step S8. On the other hand, if the response command is not received even after the specified time has elapsed and the timeout occurs, and therefore a response is not received that the call is available (step S7: NO), the notification destination communication server 2 returns to step S4 and causes the call notification means 21 to execute a specified process. As a result, even if person in charge A1 is unable to respond to the call due to unforeseen circumstances, etc., another appropriate person is promptly selected and notification information is sent to the person in charge communication terminal 4 of that person.

Then, in step S8, the performance information management means 22 of the notification destination communication server 2 updates the number of calls and the number of calls by each staff member for the corresponding sales floor in the call response performance data based on the staff member name and sales floor information contained in the report information. After going through the processing related to this series of steps, the in-store call processing is completed.

In other words, the in-store call process is realized by having the CPUs of the notification destination communication server 2, the visitor communication terminal 3, and the staff communication terminal 4 execute predetermined programs to function as each means, and by executing processing related to a series of steps.

According to the in-store call system of this embodiment, simply by reading the code mark 10 displayed at an appropriate location in the store using the visitor communication terminal 3, request information requesting a call for person in charge A1 is sent to the notification destination communication server 2 based on the notification destination information, and a call is notified to the person in charge communication terminal 4 in accordance with the request information received by the notification destination communication server 2. This allows visitor B to call person in charge A1 simply and conveniently, and allows store operators to introduce this system at low cost.

In addition, with this system, a different code mark 10 is displayed for each sales floor in the store, and visitor B simply uses the visitor communication terminal 3 to read the code mark 10 displayed in the sales floor where he or she is located, and a call is sent to multiple staff members corresponding to that sales floor in order of priority, so visitor B can call staff member A1 appropriate for that sales floor as quickly as possible.

In addition, with this system, even if request information is sent from outside the store outside business hours, or if request information obtained by reading the code mark 10 before the change is sent at a new timing, the notification destination communication server 2 will not accept the request information, so calls will not be reported unexpectedly for unintended purposes, and unnecessary calls for pranks, etc. can be prevented.

In addition, this system manages the number of calls for each sales floor and the number of responses by each staff member on a weekly basis as call response performance data, and this data can be used to manage personnel in the store management device 5, making it possible to not only respond to actual calls but also to handle personnel allocation for each sales floor, etc.

Specifically, visitor B can easily call person in charge A1 by simply performing a simple reading operation using visitor communication terminal 3. In addition, visitor B's waiting time for a call is minimized, and he or she can be assisted by a person in charge who is familiar with the sales floor, allowing for a smooth and stress-free shopping experience.

Store A can grasp the status of each staff member (attendance status, availability to respond to calls, etc.) in real time, and can then accurately and efficiently notify staff members when they need to be called. This also means that customer B will not be kept waiting, which reduces lost opportunities to purchase products, and customer satisfaction can be improved by quickly and accurately responding to calls.

This system eliminates the need to install new devices or equipment for calling, which reduces system implementation costs and equipment costs. In addition, the status of personnel can be accurately grasped in real time, allowing for efficient and precise pinpointing of call responses.

Although the embodiments of the present invention have been described above, it goes without saying that the technical scope of the present invention is not limited to the contents of the above-mentioned embodiments. It is clear to those skilled in the art that various modifications and improvements can be made to the above-mentioned embodiments. Furthermore, it is clear from the claims that forms incorporating such modifications or improvements are also included in the technical scope of the present invention.

For example, a store management device or the like may use call response performance data collected weekly to predict call trends due to seasons or events, predict the number of staff required for each sales floor, and calculate the total number of staff required for the day.

The details of the response to the call (specific response such as product description, product search, selling by weight, response time, whether the product can be purchased after the response, improvement proposals, etc.) can be entered into the staff member's communication terminal and transmitted to the store management device, and the response details can be combined with the above call response performance data to improve the sales floor and products. This can be used, for example, for future measures such as product explanations, and for replenishing missing products and new products.

A: store A1: person in charge B: visitor 1: code presentation means 10: code mark 2: notification destination communication server 20: communication means (information receiving means)
21 Call reporting means 22 Performance information management means 23 Information storage means 3 Visitor communication terminal 30 Communication means (information transmission means)
31 Code reading means 4 Person in charge communication terminal 40 Communication means 41 Call receiving means

Claims (4)

An in-store paging system for allowing a customer to call a person in a store,
A code reading means for reading, within the store, a code capable of reading request information requesting a call to the person in charge and notification destination information indicating a destination to which the request information is to be notified;
an information transmitting means for transmitting the request information to the notification destination based on the notification destination information obtained by reading the code reading means;
an information receiving means for receiving the request information transmitted by the information transmitting means;
a call notification means for controlling transmission of notification information for notifying the person in charge of a call via a communication means based on the request information received by the information receiving means ,
The communication means transmits the report information to a store management device which broadcasts the report information through speakers in the store, and the store management device broadcasts information based on the report information through speakers in the store . The request information includes sales floor information indicating a sales floor in the store,
The notification destination includes an information storage means for storing sales floor staff management information in which the plurality of staff members are prioritized for each sales floor in the store,
2. The in-store call system according to claim 1, wherein the call notification means notifies a plurality of staff members corresponding to the sales floor for which the call is requested in order of priority based on the sales floor staff management information and the sales floor information. The in-store paging system according to claim 1 or 2, characterized in that the information receiving means does not accept the request information if at least one of the conditions related to the current location of the information transmitting means, the conditions related to access authentication information previously included in the notification destination information, or the conditions related to a specified time period is not met. 3. The in-store call system according to claim 1, further comprising a performance information management means for managing the number of calls based on the reception of the request information and the response results of the person in charge to whom the call was notified as performance information for personnel management.

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