KR20130100572A - Business processing apparatus, system and method - Google Patents

Abstract

The present invention proposes a business processing device, a system and a method for improving a customer's information input and authentication function. In one embodiment, the business processing apparatus of the present invention comprises: a customer information acquisition unit for acquiring customer information from a customer information recording medium; A customer information generation unit for automatically generating customer information necessary for a job by using the acquired customer information and additional customer information stored in a CRM system; An input data acquisition unit that acquires input data from a customer input; And a form data generator for generating form data using the generated customer information and the input data.

Description

BUSINESS PROCESSING APPARATUS, SYSTEM AND METHOD}

The present invention relates to a business processing device, a system, and a method for improving a customer information input and authentication function.

In the past, when customers visit branches such as banks, government offices and securities firms, they often wait in line to receive the waiting sequence number. There is a problem that the working time for a long time, accordingly delayed waiting time of waiting customers.

Recently, as part of efforts to implement a paperless bank branch, a business processing device such as an electronic pen stand or digital pen stand is gaining popularity. Using such a business processing device, basic data for a desired transaction can be created electronically, and the created data can be quickly and conveniently processed by automatically linking with the teller terminal system.

On the other hand, when a customer uses a business processing device of a branch, there is a limit that the waiting time is long because the time required for writing customer information is long because there is a need to download and fill out the form when filling out the electronic form. The need to use a tension scanner increases the cost of installing and repairing hardware.

Therefore, efforts have been made to increase the time saving and the efficiency of the window work of the branch office while realizing the paperless.

The present invention proposes a task processing apparatus, system and method for solving the above problems.

In one embodiment, the business processing apparatus of the present invention comprises: a customer information acquisition unit for acquiring customer information from a customer information recording medium; A customer information generation unit for automatically generating customer information necessary for a job by using the acquired customer information and additional customer information stored in a customer relationship management (CRM) system; An input data acquisition unit that acquires input data from a customer input; And a form data generator for generating form data by using the generated customer information, the tensile data, and the input data. Optionally, the apparatus of the present invention may further include a tensile data acquisition unit, a serial number issuer, or an information transmission unit for acquiring tensile data from the tensile recording medium.

In another embodiment, the business processing method of the present invention comprises the steps of acquiring customer information from a customer information recording medium; A customer information generation step of automatically generating customer information necessary for work by using the acquired customer information and additional customer information stored in a CRM system; Obtaining input data from a customer's input; And generating form data using the generated customer information, the tensile data, and the input data.

In another embodiment, the financial business processing system of the present invention generates form data using customer information, tensile data and input data, and generates at least one of the form data, the customer information, the tensile data and the input data. A business processing device for transmitting the business data, including the business data, to a management server or a counter terminal, and issuing a turn number; A management server that manages the sequence number between the business processing apparatus and the counter terminal, and transmits the business data received from the business processing apparatus to the counter terminal; And a teller terminal for receiving the work data, wherein the customer information, the tension data, and the input data can be obtained from a customer information recording medium, a tension recording medium, or a customer input, respectively.

According to the present invention, a part of the customer information is automatically inputted through the linkage with the device and the CRM system in which the customer information is held by the customer, thereby shortening the customer information input time, making it easy to authenticate the identity, bank, government office, securities company, etc. You can improve the efficiency of your work by reducing the waiting time and work processing time for the counter work in the branch's sales office.

1 is a block diagram showing a financial business processing system according to an embodiment of the present invention.
2 is a block diagram illustrating the configuration of a business processing device according to an embodiment of the present invention.
3 is a flowchart illustrating a window work process between a business processing device, a management server, and a window terminal according to an embodiment of the present invention.

Hereinafter, some embodiments of the present invention will be described in detail with reference to exemplary drawings. In adding reference numerals to the components of each drawing, it should be noted that the same reference numerals are assigned to the same components as much as possible even though they are shown in different drawings. In the following description of the embodiments of the present invention, a detailed description of known functions and configurations incorporated herein will be omitted when it may make the difference that the embodiments of the present invention are not conclusive.

In describing the components of the embodiment of the present invention, terms such as first, second, A, B, (a), and (b) may be used. These terms are intended to distinguish the constituent elements from other constituent elements, and the terms do not limit the nature, order or order of the constituent elements. When a component is described as being "connected", "coupled", or "connected" to another component, the component may be directly connected or connected to the other component, Quot; may be "connected," "coupled," or "connected. &Quot;

Hereinafter, a bank's business processing system will be described as an example, but it is understood that the business processing apparatus, system or method according to the present invention is not limited to the bank's financial business, but may be used in various fields such as public offices, securities companies, and service centers. shall.

FIG. 1 is a block diagram illustrating a business processing system including a business processing apparatus according to an embodiment of the present invention, a customer device interoperable with the apparatus, and devices for a window. First, the business processing apparatus 100 may be implemented to enable wired or wireless communication with the customer information recording medium 120 and the tension recording medium 140 carried by the customer. In addition, the business processing device 100 may communicate with the CRM system 110 and the management server 130 managing a plurality of banking operations through a network, and also communicate with a teller terminal 150 used by a teller of a bank (tele). It may be implemented to enable.

The customer information recording medium 120 may be implemented, for example, in the form of a credit card, an IC card such as a check card, a USIM chip having a storage function of a mobile phone, or a USB. That is, it may be implemented as various devices in the form of memory capable of storing customer information. As an embodiment of the present invention, taking a credit card as an example, when a user inserts a credit card into the business processing device 100, the business processing device 100 reads the credit card information, and the credit card information to the CRM system. If the authentication is successful by transmitting the transmission may be implemented to receive additional information of the customer required for the work from the CRM system 110. Here, the customer information may include customer personal identification information such as a name, social security number, telephone number, and the like, and the information may be stored as data such as text and image.

In another embodiment, the customer information recording medium 120 may be implemented with biometric data. For example, voice recognition, fingerprint recognition, iris recognition, etc. can be used to identify customers and retrieve customer information from the CRM system.

The tension recording medium 140 may be the same as or different from the customer information recording medium 120, and like the customer information recording medium 120, a USIM having a storage function of a credit card, an IC card such as a check card, and a mobile phone. It may be implemented in the form of a chip or a storage medium such as USB. For example, when the customer information recording medium 120 and the tension recording medium 140 are different, the customer information recording medium 120 may be in the form of a credit card, and the tension recording medium 140 may be a mobile phone USIM chip. As another example, when the media are the same, customer information and tensile data are recorded in the USB.

The seal data may be implemented in various forms such as a scanned image of a seal, a bar code corresponding to the seal, a QR code, and an RF data. The seal data may be implemented in the form of an encrypted certificate and stored in the form of a customer certificate. .

The CRM system 110 may be implemented in the form of software, hardware, or a combination of the two for customer relationship management. For example, the CRM system 110 may be operated by one or more of the bank's customers, or may be divided and operated by region or branch office. In general, CRM is constructed to obtain customer's desired profit or advertisement effect by analyzing customer behavior and customer tendency, etc. In the present invention, it is used for collecting customer information from CRM which is databased. . That is, the CRM system 110 of the present invention uses information (eg, name, address, date of birth, frequently used) for the work of the customer through a procedure such as customer authentication based on the customer information collected by the work processing apparatus 100. Account number, etc.). The work processing apparatus 100 may request and receive customer information necessary for a task selected by a customer to the CRM system, and automatically input customer information according to a form based on the collected customer information. By acquiring the customer information in this manner, the customer information can be implemented so that the customer information can be input even without the customer writing directly, thereby reducing the use time and waiting time of the work processing device and improving the convenience of the customer.

On the other hand, the data related to the work selected by the customer can be implemented so that the customer input through the work processing device (100). For example, the data requiring input by the customer may be information such as a personal information utilization agreement, a transfer amount, a deposit and withdrawal amount, and a loan agreement agreement.

That is, the business processing apparatus 100 collects the customer information obtained from the customer information recording medium 120 and the CRM system 110, the tensile data obtained from the tension recording medium 140, and the input data input by the customer to form data. By inputting in the form, creation of form data can be completed.

The management server 130 refers to a central server that manages the business of the branch. The management server 130 may perform a function such as entering the customer's information or business processing, turn management. The management server 130 of the present invention transmits the form requested by the business processing device 100 and receives a form (including customer information, tensile data and / or input data) created through the business processing device 100 to the customer. It can transmit to the assigned window terminal 150. In addition, the serial number issuing and calling functions may be performed, and various functions of a general banking management server may be performed. In this specification, some functions of the general server will be omitted.

The window terminal 150 refers to a terminal that receives a form created by the business processing apparatus 100, input customer information, tensile data, input data, and the like from a management server and uses the same for business processing. The window terminal 150 is a kind of computing device used by a teller (tele) and may be implemented in various forms such as a personal computer (PC), a personal digital assistant (PDA), and a notebook computer.

As an embodiment, a sub-window terminal (not shown) that communicates with the teller terminal 150 at a teller, targeting a customer who has not performed a task such as filling out a form or inputting customer information by using the work processing apparatus 100. ) Can also be installed. Through the sub-window terminal, the customer information, tensile data or input data, etc. may be input at the window, and the customer may fill out the electronic form, and the completed form and data may be sent to the window terminal (eg, near field communication) through the network (eg, near field communication). 150 or may be directly transmitted to the management server 130. The sub-window terminal may be implemented in the form of, for example, a smartphone, a PDA, a tablet computer, a netbook, or the like.

2 is a block diagram illustrating the configuration of a business processing device according to an embodiment of the present invention. The business processing apparatus 200 of FIG. 2 includes the customer information acquisition unit 210, the tension data acquisition unit 220, the customer information generation unit 230, the form data generation unit 240, the sequence number issuing unit 250, and the information. The transmitter 260 and the input data acquisition unit 270 may be included.

1, the business processing device 200 may operate in conjunction with the CRM system 110, the customer information recording medium 120, the tension recording medium 140, the management server 130, and the counter terminal 150. Can be. Here, the interworking means that the communication is possible through the network. Examples of networks include Time Division Multiple Access (TDMA), Global System for Mobile Communication (GSM), Code Division Multiple Access (CDMA), Wideband Code Division Multiple Access (W-CDMA), Long Term Evolution (LTE), Wi-Fi Various data communication technologies such as (Wireless Fidelity), WiBro (Wireless Broadband Internet), and the like may be applied, and forms such as short-range wireless communication (eg, NFC), which are in the spotlight recently, may also be applied.

The customer information acquisition unit 210 may be implemented as a kind of input device, and may read and acquire customer information from the customer information recording medium 120. For example, in the case of a credit card or cash card, it may be implemented in the form of a card reader. As another example, the account book may also be a customer information recording medium 120, in which case the customer information acquisition unit 210 may be implemented in the form of a book reader. One or more customer information acquisition units 210 may be installed to read information from these various customer information recording media. For example, the plurality of customer information acquisition units 210 may be provided in various forms such as a reader, an IC card reader, a USB reader, and the like, capable of RF communication with a mobile phone, NFC communication, and the like. Such various types of customer information acquisition units 210 are compatible with various recording media on which customer information is recorded, so that the scope of use can be extended, and the customer information recording media 120 records the recordings described in this embodiment. It can be implemented in various forms that can store and input and output customer information in addition to the medium.

As another embodiment, when acquiring customer information using the biometric data of the customer, the customer information acquisition unit 210 may be implemented as a voice recognizer, a fingerprint recognizer, a iris recognizer, or the like. In this case, even if the customer does not carry the customer information recording medium separately, there is an effect that can easily provide customer information, security can be guaranteed.

The customer information generation unit 230 generates customer information using the customer information acquired by the customer information acquisition unit 210 in the above-described various ways. As an example, the customer information generator 230 may acquire customer information from the customer information acquirer 210, and transmit the acquired customer information to the CRM system. At this time, different customer information may be requested according to the type of work selected by the customer. After the CRM system receiving the customer information and the request information performs the authentication procedure, the customer information and the request information held by the CRM system 110 may be transmitted to the customer information generation unit 230. For example, when the customer information recording medium 120 is a credit card, the customer information acquisition unit 210 may acquire a credit card number, a customer name, etc., which the customer information generation unit 230 receives. When transmitted to the CRM system 110, the CRM system can find the customer information that matches the credit card number, possession of the customer name, etc. can provide the account number, social security number and the like. Receiving such additional customer information, the customer information generation unit 230 uses the customer information received from the customer information acquisition unit 210 and the additional customer information received from the CRM system 110 to obtain customer information necessary for work. Can be generated. The generated customer information is sent to the form data generation unit 240 for form filling.

The tension data acquisition unit 220 is a module that receives data about tension from the tension recording medium 140, and may be implemented as a kind of input device or recognition device, such as the customer information acquisition unit 210. As with the customer information acquisition unit 210, one or more tensile data acquisition units 220 may be provided to read various types of tensile data from the tensile recording media, and each tensile data acquisition unit 220 may be different from the other. It may be implemented in the form. For example, a scanner for scanning a seal when a customer carries a seal, a USB recognition device, etc., when carrying a USB having an image scanned thereon may be provided. As described above with reference to FIG. A device for biometric data recognition such as fingerprint, iris or the like may be installed. In addition, the tensile data can be implemented in various forms such as a scanned image of the seal, a barcode corresponding to the seal, a QR code, and RF data, and can also be implemented in the form of a handwritten signature using an encrypted certificate stored in a certificate and a signature pad. Can be.

The input data acquisition unit 270 acquires data directly input by a customer, and may acquire data from an input through an input device such as a touch screen, a keyboard, a mouse, or the like. This is because, in addition to the customer information received from the customer information generation unit 230 and the tensile data received from the tension data acquisition unit 230, there is information necessary for creating the form when the form data is generated. The input data requiring the input of the customer may be, for example, information such as a personal information utilization agreement, a transfer amount, a deposit and withdrawal amount, a loan agreement agreement, and the like. When a user of the business processing apparatus 100 directly inputs input data necessary for creating a form or a task, the input data acquisition unit 270 may acquire it and transmit it to the form data generation unit 240.

The form data generation unit 240 may generate form data by inputting customer information, tensile data, and / or input data into a form previously downloaded from the management server 130 or upon request. For example, when the customer selects a withdrawal business, the form for withdrawal is downloaded to the management server 130, and the customer information (for example, withdrawal account number, withdrawal name, etc.) received from the customer information generation unit 230 is received. In accordance with the present invention, the form data can be generated by inputting the input data, and inputting the input data (eg, the withdrawal amount).

The form data generation unit 240 may selectively input the tension data from the tension data acquisition unit 220 only when the form requires a seal, and input the seal data into the form, or use the seal data every time the business processing device is used for authentication. You can also issue a turn after receipt and authentication.

As described above, the form data generation unit 240 uses the customer information obtained from the customer information recording medium 120 and the CRM system 110, the tension data obtained from the tension recording medium 140, and input data through customer input. You can complete the data.

The sequence issuer 250 may receive a sequence number from the management server 130 and output it to a customer before, after form creation, or in a case where a form creation is unnecessary. As an example, in order to implement the window work immediately after the electronic form is created, the form number may be issued after the form is completed. In such a case, the electronic form can be compulsory by making the order be issued only after the form is completed. As another example, in terms of equity of turnover with other visitors, it may be implemented to issue turnover before filling out the form and fill out the electronic form.

After the order number is issued to the customer, the information transmitter 260 may transmit the form data and / or the customer information, the tension data, and the input data to the management server. This means that in order to realize the paperlessization of financial affairs, the data is converted into data in the form of an electronic document and submitted to the management server 130. The management server 130 transmits the received data to the customer terminal 150 assigned to the customer. In this case, the window terminal 130 may be connected to the management server, and may be read and downloaded.

As another embodiment, after the issuance of the order through the business processing device 200 in accordance with the order designation method, when the window terminal 150 is designated in association with the corresponding order, the window terminal 150 from the business processing device 200 is designated. You can also send data, including electronic forms.

Such a business processing device may be applied to various institutions and affairs such as banks, financial institutions such as securities firms, public service centers such as service centers and resident centers. In other words, if a business needs to fill out a form, such as a financial business, it is urged to fill out an electronic form to realize paperlessness and provide improved functions than existing electronic forms. It works.

3 is a flowchart illustrating a window work process between a business processing device, a management server, and a window terminal according to an embodiment of the present invention.

First, the customer selects a desired task from the business processing apparatuses 100 and 200 installed in the bank branch (311). The business processing apparatuses 100 and 200 request customer information in order to acquire customer information necessary for bank teller work, and automatically generate customer information in cooperation with the customer information acquisition unit 210 and the CRM system (312). After that, it is determined whether or not the work desired by the customer requires the form to be filled out (313). If the form is required, the form is downloaded from the management server 130 and displayed (314). The order may be issued immediately (320). In the case of a task that does not need to fill out the form, the sequence number and / or customer information may be transmitted to the management server 130.

In the case of a task requiring form preparation, the business processing apparatuses 100 and 200 automatically input the generated customer information into the form downloaded from the management server 130. In addition, the user may receive information about information requiring input other than customer information (315). As one embodiment, a screen in which customer information is input in a form may be displayed and confirmed to a user, and the customer may be implemented to be correctable. In addition, the customer information and input data entered in the form may differ depending on the type of work desired by the customer. The business processing apparatus 100 or 200 may first request the tensile data of the customer after the form in which the customer information and the input data are input is made (316). Requests for seal data may be implemented only when necessary for the form, and may be implemented by input of signatures, passwords, and public certificates in addition to seals. In addition, as another embodiment, various forms of authentication such as mobile phone authentication, voice recognition, fingerprint recognition, iris recognition, etc. may be made using the authentication number, and may be implemented to have a corresponding effect on the seal.

Through this tension recognition, form data can be generated (317) by adding tensile or equivalent data to the form. As described above, the present invention proposes a business processing device configured to facilitate customer information and tension, thereby quickly and easily creating form data created in the business processing device.

When the form data generation is completed, the serial number is issued from the management server as in step 320. In order to realize the paperless, the order number may also be implemented in the form of electronically transmitting to a smartphone, using a vibrating bell, or displaying or broadcasting a customer's name at a teller terminal or other output device based on customer information. . After the serial number is issued, form data including the customer information and the tensile data and the serial number may be transmitted to the management server for the counter service (319).

In another embodiment, the serial number is not necessarily issued after the form is completed, so that the serial number may be issued before the form is completed.

The present invention has the effect of increasing the efficiency of the window work and saving the waiting time by using the improved form creation process of the business processing device. Hereinafter, a process performed by the management server and the counter terminal using form data, input data, tensile data, customer information, etc. created in such a business processing device will be described.

When data is transmitted from the business processing apparatuses 100 and 200 to the management server 130, the management server 130 stores the sequence number and / or form data (331) and manages the sequence number between the task processing apparatus or the counter terminal. It may be (333). In addition, it is possible to monitor the order number of the window (335), when the new number request is assigned to the waiting sequence number for each window, it is possible to transmit the form data to the assigned window (337). The management server 130 may be implemented to transmit and download form data at the request of the counter terminal 150 (eg, the counter terminal accesses the management server). As another example, the management server may be implemented to transmit the form data to the teller terminal 150 together with the order assignment as shown in FIG.

When the order number is assigned to a specific teller terminal, the teller terminal calls the assigning sequence number and displays the form data received from the management server 130 on the teller terminal on the teller terminal or the customer monitor (e.g., sub-window terminal) installed at the teller terminal. It may be done (351). This is to check the form data created by the customer. That is, a sub-window terminal may be installed in the form of an input / output device for a customer at the window, and as described with reference to FIG. 1, the sub-window terminal may, as an embodiment, form a form through the business processing apparatus 100 or 200. For a customer who has not performed a task such as inputting customer information, the sub-window terminal can be implemented so that the customer can fill out an electronic form and input customer information at the window.

The customer may check the form or data created through the business processing device or the sub-window terminal, and the sub-window terminal may be implemented in the form of, for example, a smartphone, a PDA, a tablet computer, a netbook, and a touch screen. In addition, when the tension data is not input through the business processing apparatuses 100 and 200, the tension may be input using the sub-window terminal (352).

When the transaction is completed 353 using the sub-window terminal or through interaction with the teller staff, the transaction data and the completed form data are generated 354. Such transaction data and completed form data may be transmitted to the management server 130 or the bank computer center (355, 356).

As described above, the present invention can reduce the document creation and waiting time in the business processing device by acquiring the basic information of the customer through the linkage with the CRM system in which the existing customer information is stored, and the tension scanner for each transaction. Instead of using it, you can enhance your convenience by encrypting and storing the scanned tensile image or other identity data on USB. You can also save money by using an image or other data input device instead of a tension scanner. For example, if the customer verification is performed using a USB-encrypted accredited certificate, an electronic signature image file, or a barcode instead of a tension scanner, further improvement in accuracy and speed can be achieved. In addition, the use of biometric data can reduce the risk of security and forgery.

While the present invention has been described in detail in the foregoing for the purpose of illustration, it is to be understood that the components, their connections and relationships, and their functions are merely exemplary. In the present invention, the counter terminal or sub-window terminal may be implemented in various types of computing devices, and the customer information recording medium 120 and the tension recording medium 140 may also be embedded or external to various mobile devices or computing devices. It may be implemented in the form. In addition, in the present specification, the components 210, 220, 230, 240, 250, 260, and 270 of the business processing apparatus 200 are implemented as physically integrated, but each component is physically separated as necessary. Alternatively, one or more components may be implemented in an integrated form.

The components of the system may also be connected to each other by digital data communication (eg, communication network) in any form or medium. Examples of communication networks include Near Field Communication (NFC), Local Area Network (LAN), Wide Area Network (WAN), and the Internet.

The present invention is not necessarily limited to these embodiments, as all the constituent elements constituting the embodiment of the present invention are described as being combined or operated in one operation. In other words, within the scope of the present invention, all of the components may be selectively operated in combination with one or more. In addition, although all of the components may be implemented as one independent hardware, some or all of the components may be selectively combined to perform a part or all of the functions in one or a plurality of hardware. As shown in FIG. Codes and code segments constituting the computer program may be easily inferred by those skilled in the art. Such a computer program may be stored in a computer readable storage medium and read and executed by a computer, thereby implementing embodiments of the present invention. As the storage medium of the computer program, a magnetic recording medium, an optical recording medium, a carrier wave medium, or the like may be included.

Furthermore, the terms "comprises", "comprising", or "having" described above mean that a component can be implanted unless otherwise specifically stated, But should be construed as including other elements. All terms, including technical and scientific terms, have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs, unless otherwise defined. Terms used generally, such as terms defined in a dictionary, should be interpreted to coincide with the contextual meaning of the related art, and shall not be interpreted in an ideal or excessively formal sense unless explicitly defined in the present invention.

The foregoing description is merely illustrative of the technical idea of the present invention, and various changes and modifications may be made by those skilled in the art without departing from the essential characteristics of the present invention. Therefore, the embodiments disclosed in the present invention are intended to illustrate rather than limit the scope of the present invention, and the scope of the technical idea of the present invention is not limited by these embodiments. The protection scope of the present invention should be interpreted by the following claims, and all technical ideas within the equivalent scope should be interpreted as being included in the scope of the present invention.

100: business processing unit 110: CRM system
120: customer information recording medium 130: management server
140: tensile recording medium 150: window terminal

Claims (22)

A customer information acquisition unit for acquiring customer information from the customer information recording medium;
A customer information generation unit for automatically generating customer information required for a job by using the acquired customer information and additional customer information stored in a CRM system;
An input data acquisition unit that acquires input data from a customer input; And
And a form data generator for generating form data using the generated customer information and the input data. The method according to claim 1,
A tensile data acquisition unit for acquiring tensile data from the tensile recording medium,
The form data generation unit further comprises using the tensile data when generating form data. The method according to claim 1,
And a sequence issuer for receiving the sequence number from the management server and outputting the sequence number. 4. The method according to any one of claims 1 to 3,
And an information transmitter for transmitting one or more of the form data, the customer information, the input data, and the tensile data to a management server. 4. The method according to any one of claims 1 to 3,
The customer information generation unit obtains the customer information and performs customer authentication with the CRM system, and upon successful authentication, obtains additional customer information from the CRM system and generates customer information. The method according to claim 2,
The tensile recording medium may include one or more of a general credit card, a cash card, an IC card, a USB memory, a mobile phone USIM chip, and a bankbook, which may transmit and receive information through a network. 4. The method according to any one of claims 1 to 3,
The customer information recording medium may include at least one of a general credit card, a cash card, an IC card, a USB memory, a mobile phone USIM chip, and a bankbook, which can transmit and receive information through a network. 4. The method according to any one of claims 1 to 3,
And the customer information acquiring unit acquires customer information by biometric data recognition including voice recognition, fingerprint recognition, or iris recognition of the customer. Acquiring customer information from the customer information recording medium;
A customer information generation step of automatically generating customer information necessary for work by using the acquired customer information and additional customer information stored in a CRM system;
Obtaining input data from a customer's input; And
And generating form data by using the generated customer information and the input data. The method according to claim 9,
Obtaining tensile data from the tensile recording medium,
And using the tensile data in the step of generating the form data. The method according to claim 9,
A business processing method further comprising a serial number issuing step of receiving and outputting a sequence number from a management server. The method according to any one of claims 9 to 11,
And transmitting at least one of the form data, the customer information, the tension data, and the input data to a management server. The method according to any one of claims 9 to 11,
The customer information generating step may include acquiring the customer information to perform customer authentication with the CRM system, and upon successful authentication, acquiring additional customer information from the CRM system to generate customer information. The method according to any one of claims 9 to 11,
The customer information recording medium comprises one or more of a general credit card, cash card, IC card, USB memory, mobile phone USIM chip and bankbook, which can transmit and receive information via a network. The method of claim 10,
The tensile recording medium may include one or more of a general credit card, a cash card, an IC card, a USB memory, a mobile phone USIM chip, and a bankbook, which can transmit and receive information through a network. The method according to any one of claims 9 to 11,
And the customer information acquiring unit acquires customer information from biometric data recognition including voice recognition, fingerprint recognition, or iris recognition of the customer. A business processing device for generating form data using customer information and input data, transmitting work data including at least one of the form data, the customer information, and the input data to a management server or a counter terminal, and issuing a turn number. ;
A management server that manages the sequence number between the business processing apparatus and the counter terminal, and transmits the business data received from the business processing apparatus to the counter terminal; And
A teller terminal for receiving the business data,
And said customer information and said input data are respectively obtained from a customer information recording medium or a customer input. 18. The method of claim 17,
In generating the form data, the tensile data acquired from the tensile recording medium is further used.
The business processing system, characterized in that for transmitting the business data further comprising the tensile data when the business data transmission. 18. The method of claim 17,
And said business processing device issues a sequence number before, after, or when creation of said form data is unnecessary. 18. The method of claim 17,
The customer information acquires customer information from the customer information recording medium, performs customer authentication with a CRM system, and when authentication is successful, additional customer information is acquired from the CRM system to generate customer information necessary for work. Business processing system. 18. The method of claim 17,
The customer information recording medium may include at least one of a general credit card, a cash card, an IC card, a USB memory, a mobile phone USIM chip, and a bankbook, which can transmit and receive information through a network. 19. The method of claim 18,
The tension recording medium may include one or more of a general credit card, a cash card, an IC card, a USB memory, a mobile phone USIM chip, and a bankbook, which can transmit and receive information through a network.

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