TW535080B - Method and apparatus for optimal fitting activities into customer idle time - Google Patents

Abstract

Apparatus, and a corresponding method, present to a consumer various forms of information (product, brand) during periods where the consumer is idle. A signal indicating the start of idle time is used to trigger the presentation to the consumer of various offers. This is done in a series of interactions between a computer interface and the consumer. The interactions are planned based on previously acquired information about the consumer, the current transaction, the venue of the transaction, the time of day and the date of the transaction, and the estimated time available. The method of the invention enables said system to use information about the customer and the system to select and present activities to the consumer. The accumulated information concerning the customer's transactions are analyzed and are used to improve the efficiency of the customer's interaction with the system in the same or similar venues. The efficiency increase results from a fitting of a set of possible activities, with their probability distributions of elapsed time and value, into the idle time, with its probability distribution, in such a manner that will provide the highest value and/or minimize the probability of overrunning the idle time.

Description

535080 / / Β7 V. Description of the invention (Technical field printed by the Intellectual Property Bureau Employee Consumer Cooperatives of the Ministry of Economics The present invention relates to a method of selecting a group of activities from a larger group of activities to present to customers, when the following conditions are given: The historical background of the customer, the historical background of the store, and the date and time of the customer's activities, in order to extract the best value from the available customer free time under certain conditions without exceeding the free time. These activities include Watch advertisements, select discount coupons, purchase products, watch public service announcements, etc. The technical background The present invention is generally related to service point computer systems used in multi-line retail stores, gas stations, and banks to record transactions. More specifically, the present invention relates to a point-of-service system that can manage visual or audio information presented to customers and enable customers to respond to that information. The point-of-service system has a system for inputting recordings on credit cards, debit cards, and identification Card and driver ’s password mechanism and / or access to services through certain devices Customer identification information. This mechanism includes a magnetic tracking reader (commonly referred to as a magnetic stripe reader), buttons, and a touch screen. During the last few minutes of purchasing a motorcycle in a retail environment, customers will be idle for a period of time (ie Free time). In multi-line stores (grocery stores, department stores, etc.), customers will wait for the check-out clerk to sweep in the purchased goods. At the gas station, the customer must wait for the waiter to refuel, or must fill it up by himself. This is all It ’s a waste of time. Generally (read the precautions on the back before filling out this page) _ 装. 535080 Jing, Jibei Zhi'hui property _ Bureau Consumer Cooperatives Co., Ltd. 5. Description of the invention (be it a customer or a customer Stores are not able to benefit from this waiting time. B A mechanism for making good use of this time has emerged in response to this mechanism, which can allow retailers to obtain additional profits and benefits. The present invention can be proposed by optimization The value of the activities of customers to achieve the above objectives. Summary of the invention The method of the present invention is included in a specific place or a similar place in one day , Using information about customer characteristics; using profiles about specific and general consumers; information about current retail transactions; and fully or partially using that information to optimize customer idle time. 'Customer free time (free time) during checkout or shopping and the desire of the owner of the place of sale to avoid affecting the main transaction in progress. The main transaction may be the purchase of groceries, medicines, refueling, etc. The value of this activity can be represented in the following forms: to increase the profit of the retailer, to manage the interactive service company, the target retail or product manufacturer, and the usability of the customer. The device will be prepared to allow the line: identify the customer Identify the location; identify the beginning of free time; present information; select activities such as advertising, give discount coupons, product offers and service offers; alternative activities with free time; evaluate alternative activities; and between alternative activities based on the value of alternative dialogue Make your selection. Appropriate for business ------------- install-- (tl first read the phonetic on the back;? Matter and then fill out this page) order · line · The present invention has performed the following steps: verify the customer for different submissions Possible response speed, verify the current system response time, verify the probability of time to complete the activity, diversify the value of possible activities, estimate the likelihood that customers will be idle at the point of service, and the probability of dispersal; and The criterion for the possibility of activities outside of free time is to choose the best group and sequence that can be adapted to the activities in the expected "time." Figure 1 shows the overview of the problems that can be solved by the present invention. Figure 2 is a block diagram. # Shows the computer system used to perform the method of the present invention. Figure 3 is a block diagram that shows a computer system called a service point terminal. Figure 4 is a block diagram that A computer system called a store feeder is shown. Figure 5 is a tree structure diagram representing customer activities. Figure 6 is a data sheet describing customers. Figure 7 is a data table describing customers Store Profile No. 8 The picture is a data sheet, which describes credit cards, debit cards and identity cards. Fig. 9 is a data sheet, which describes the store definition table. Fig. 10 is a data sheet, which describes free time information. Fig. 11 It is a terminal table of a service point. The employee cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs prints private 535080 λ r \ i ----------- -i £ ___ 5. Description of the invention (4) A data sheet describing the store profile. Figure 13 is a data sheet describing customer talks. Figure 14 is a list of proposed activities. Figure 15 is an activity list. Figure 26 is an activity worksheet. > Figure 17 is an activity diagram that describes customer talks. Figure 18 is an activity diagram that describes the use of customer free time. Figure 19 is an activity diagram that describes the customer activity cycle. Figure 20 is An activity diagram describes the cycle of customer actions. Figure 21 is a flowchart of an activity selection. Figure 22 is a flowchart of a value package. 致 进 实施 例 Grasshopper ig. Ming • The present invention uses a multi-line store To explain (i.e. a store with multiple checkout counters), but can be applied to other Sellers, wholesalers, and financial institutions. Figure 1 describes the characteristics of the free time 4 and the activity time of activities 8, 14, and 18. The free time 4 is composed of the basic free time 2 and the free time change 3, and the available free time 4 is The probability of the possibility of completion at a particular time is represented by dispersion. Similarly, activities 8, 14 and 18 (for example, referring to activity 200 in Figure 5 which will be described and shown below) have similar changes and performance. These descriptions The changes for the objects 4, 8, 14 and 18 will be shown as having a limit of 7. This paper size applies the Chinese National Standard (CNS) A4 specification (210 X 297 mm) ^ -------- ^ ---- ----- line (please read the notes on the back of βδ before filling out this page) A7 A7 V. Description of the invention ($ restriction) But the extension of these changes in practice is quite long. The way described: there will be questions about the feasibility of establishing activities 8, 14 & 18 σ in idle time. In the case of activity 8, it will be completed in 14 months. However, 'If activity 8 uses the maximum amount of time,: idle time 4 has a small idle time change 3, it will be completed after idle time 4 has been completed. For activities 14 and 18, the likelihood of completion is low. False β chooses the activities to be presented to the customer in the order of activity 8, tongue movement 18, and activity] 4. If activity 8 is completed before the end of idle time 4, then the free time used in idle time 4 may be month b! ± must be renormalized to consider the part knife used in activity 8 can be tested after renormalization Activity 18 is to see if the possibility that it will be done is enough. If so, it will be proposed and the process will continue. Otherwise, activity 14 will be tested in a relative manner. During the process, no combination of activities will be presented to the customer until the end of the free time 4. An important part of the invention is that the sequence of activities 8, 14 and 18 will be checked. This will be verified by the optimization method used. For the described embodiment, it is the time_value of the activity, although many other optimization methods are also possible. Therefore, in this example, activity 8 has the highest time-value, activity 18 has the second highest time-value, and activity 14 has the lowest time-value. It should be noted that the time-value of activity 8, 14, or 18 is based on the current status of the system that proposes activity 200 as described in Figure 5 below. 8 535080 A7 B7 Employee Consumer Cooperatives, Intellectual Property Bureau, Ministry of Economic Affairs Printed 5. The description of the invention (state, and the customer proposed by activity 200, because it will have different effects on the time required to propose activity 200. Figure 2 is a block diagram showing the method of carrying out the invention Computer system used.-The central server 20 will be coupled by a wide area network (WAN) 22 to one or more store servers 24. Software and protocols readily available, such as Tcp / p, will be used by the central server 20 It communicates with the store server 24 through WAN 22. The store server 24 will connect to the fixed or multiple service point terminals 28 through the local area network (LAN) 26. Normal service point terminal activities will be carried out in the business center. „Between 24 and the service point terminal 28. Some activities have been written elsewhere, the details of which are not important to the present invention. The store server 24 uses the service point terminal M to identify the activities to be proposed, and # The customer interacts with the event and receives a response from the service point terminal 28. The central server 20 will serve as a fortification point for collecting information from multiple store servers 24. The configuration of the system described in this embodiment is described The separation of functions and functions will be one of many possible choices. Figure 3 also shows the details of the service point terminal 28. The service point terminal 28 performs the function of presenting information to customers and receives responses to the proposal. The designation will represent the point of service terminal 28 'but not all possible rotation and output devices. The microprocessor 40 is a conventional microprocessor with a bus 38 connected to the processor memory 32. The microprocessor 4 〇 Includes a clock 42 and its M --------------- line (please read the precautions on the back before filling this page) 535080 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs DESCRIPTION OF THE INVENTION (7) The time is provided in the form of month, day of the week, hour, and minute. The processing memory 32 includes an application program 34, which performs the following functions: • Proposes activity 200, and proposes activity 200 The response from the customer is collected in the authority. This information will be stored in the processor memory 32 as application data 36, and will be transferred to the store server 24 or from the store feeder through the LAN 26 as needed 24 conversion. The input device 30 is normally a button or a touch screen, but it can also be any other form of input device, such as an audio response unit. The input device 30 receives a response from the customer. It will be attached to On the microprocessor 40, the accessory is usually a standard interface, such as an RS-232 standard interface. The display 52 is a visual output device, such as a cathode ray tube (CRT), a flat panel liquid crystal display (LCD), or Similar devices. An output device of another type, such as an audio output unit, can also perform this function. Display screen 52 will present activity 200 to a customer or other user of the system. It will be attached to the microprocessor 40 via an accessory 48. The magnetic stripe reader M is an input device, and is attached to the microprocessor 40 through the attachment # 50. It will be used to collect customer information from magnetically striped credit cards, debit cards, identification cards or other ID ghosts. The functions of the personal service point terminal 28 can be performed by a PC with a client computer and a server machine. This includes: a wide range of: feeder 24 or a central server ... The control from the store server 24 should display the card. Please read the back 10 535080 Five # Printed Λ7 B7, Invention Description (8) message by the Consumer Finance Cooperative of the Ministry of Economic Affairs, Smart Finance, and No Long-term Storage Application Program data 36, but can use existing invariant storage media. In Figure 4, the store server 24 will represent a typical store server 24, and the appropriate application program 76 and data memory in program memory 74 can be used The structure in 94 is configured to perform the function of the store server 24. Figure 4 shows the configured store feeder 24. The functions of the store feeder 24 can be packaged in many different ways, including a single server, Multiple servers, or integrated with the functions of the central server 20. The store server 24 performs functions required by the point of service system, which supports the point of service terminal 28 at one location. CPU 7 0 is a conventional microprocessor having a bus 114 connected to a disk drive 90, a LAN converter 92'vvAN converter 112, a program memory 74, and a data memory 94. The CPU 70 includes a clock 72, which The time is provided in the form of month, day of the week, hour, minute, second, and microsecond. The data memory 94 typically includes: a customer table 220 (see FIG. 6), and a customer store profile table 250 (see FIG. 7). ), Credit, billing and identification card table 3 30 (see Figure 8), store definition table 340 (see Figure 9), test time information 360 (see Figure 10), service point terminal table 50 (See Figure 11), store profile table 51 (see Figure 12), customer interview table 600 (see Figure 13), event table 700 (see Figure 14), proposed event list 800 (see Figure 15) ) And store configuration table 91〇 (see Figure 16). 11 This paper size + 0 mesh home standard (CNS) A4 specifications (21〇X 297 public love) installed -------- ^- ------- 0 (Please read the notes on the back before filling this page) 535080 Printed by A7, Consumer Cooperatives, Intellectual Property Bureau, Ministry of Economic Affairs Explanation (9) The application program 78 obtains the information from the central server 20, and through the WAN converter 112 and the WAN 22 to establish the data structure in the data memory 94, and updates the disk drive 90. It then uses the The item information is connected to the service point terminal 28, and enters the dialogue with the customer through the LAN adapter 92 and LAN 26, and proposes a customer activity 200 to the customer and receives a response. The customer activity 200 is selected from the activity table 700, according to the customer Authenticated or Unidentified Information. This will be done using credit, billing and identification card tables 33 and customer tables 22 to convert the external customer identifier to a customer, ID 336, and subsequently use it to individually access the customer store profile table 250 ( (Customer identified) or store profile 51 (unidentified customer). Once the profile is selected and its information is used, the customer activity 200 is selected from the activity table 700 according to the free time adaptation criteria 348 of the store definition table 340. These will then be presented to the customer using the point of service terminal 28. Figure 5 is a structural diagram representing customer activity 200. The guest activity 200 is composed of multiple screen objects. The object begins with a screen 201 having a screen D 202. Linked to screen 201 is a list of screen IDs 204, 206, and 208, which are individually linked to selection IDs 203, 205, and 207. This selection is initiated by the input devices making up the service point terminal 28, as specified by the different selections D. In this case, the screen ID] 204 is mapped to the screen 2], the screen ID 2 206 is mapped to the screen 212, and the screen D2 208 is mapped to the screen 214. Each customer dialog box 202 has a size of 12 (210 x 297 mm) (please read the precautions on the back before filling out this page). 535080 A ^ \ il 5. Description of the invention (A allows the ID list to be selected (this example The values are: 203, 205, and 207), and the screen ID (204, 206, and 208 in this example), which are included in the screen to be displayed, if you make this selection. Screen 2〇1 , 210, 212, 2 * 14, etc. will be connected in series using different screens | D. When screen IDs are used to connect, any meshed customer activity box is possible. Choosing an ID will indicate the customer ’s A response to the screen for display. The response can indicate customer acceptance of an offer, rejection of an offer, their desire for the previous or next page in a conversation, or other related to the content of the proposed conversation Letter of intent. The details of this dialogue management are quite clear to the skilled artist. The customer activity 2000 dialogue can be constructed by duplicating the structure in screen 201 to form various lengths, and the subsequent layers of the structure are connected in series. Go to the previous layer. Information printed by the Intellectual Property Bureau's Consumer Cooperative Cooperative Grid. Figure 6 shows a customer table containing customers 丨 D 222. 22 is provided by the customer to the retailer during the main transaction. ^ D ^ can be a credit card number or other 丨 D , Or there is no | D (anonymous ID) at all. The dagger contains both a generation date 224 and a profile update date 226. This table is used by the store server 24 application 76 to control periods in different profiles. • Section 7® is a customer store profile 25 (), which contains the information needed for the store feeder 24 to interact with the identified customer. The customer has used the same time-specific data multiple times, which is enough to make the central feeder in other periods to 20 ------ --------------- Order --------- Line (¾Please read the note on the back ·] before filling out this page) 13 535080 a ^ 1 ^ 7 V. Description of the Invention (i) 1 Generate a customer store profile table 250. The customer store profile table 250 is transferred from the central server state 20 through the WAN 22 and the WAN converter 112 to the store server 24, where it will be stored in the data memory 94 and drive 90. It consists of the following bits: Customer ID 252, which corresponds to the customer | D 222, and it is the internal authentication information used by the system for identified customers. Stores 丨 D 254 is the unique authentication information of each store participating in the system. Thinking time dispersion parameter 256 is a parameter of possibility dispersion, which is suitable for customers With previous experience. The above describes the variability of customer thinking time 1042 (see Figure 20). The probability spread used will be verified by the idle time dispersion pattern 506 (see Figure 11). Sensitivity coefficient 2 5 8 will describe how quickly customers can use the system. The following fields will be repeated for each part of each day of the week. The idle time dispersion parameter 266 is a parameter used to describe the probability dispersion of the space time 10 (see FIG. 17). In this embodiment, gamma dispersion will be used. Its parameters are α (a | pha) and β (beta), which are used in the value packing in Figure 22 to calculate the likelihood that the customer activity 200 will be completed before the end of the idle time 1010. First Most Likely Activity ID / Activity Type 2 70 and First Most Likely Activity 丨 D Possibility / Activity Type 272 to Describe a * Activity ID 702 or Activity Type 704, which has completed during this period Highest probability. Second most probable event ID / activity type 274 and second most probable event ID completion possibility / activity type 276, third most probable event ID / activity type 278 and third most probable activity 14 This paper standard applies China National Standard (CNS) A4 Specification (210 X 297 mm) (tl read the notes on the back before filling out this page) Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs π 535080 Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs System A7 Clip 5. Invention Description (9 Possibilities of ID completion / activity type 280 will be performed in the same way. It should be noted that the list can be of any length. These parameters will be used in box 2008 in Figure 22 The construction proposal activity list 800 is established in China. An example of the customer store profile table 250 can highlight groups of customers based on similar behaviors. These behaviors include thinking time dispersion parameter 256, sensitivity coefficient 258 and first, second and third Most likely event ID / activity type 270, 274, 278. Figure 8 shows the credit, billing and identification card table 330. This table links the card ID 332 with the customer name 334 and customer | D 336, Hetian Jun When the customer first joined the system, the customer ID 336 was assigned by the store feeder 24. Figure 9 is the store definition table 340. The table contains the store that uniquely identifies the store D342; the store type 343, which is optional The ground is used to establish a customer store profile table 250 that spans the same store type 343 instances, or to create a store profile table that spans the same store type 343 instances, and an idle time adaptation criterion 344, which specifies that the free time exceeds 1010 Acceptable possibility. When the store enters the system, the store definition table 340 is created by the central server 20. Figure 10 is the free time message 360. These signals are the messages generated by the store server 24 when it detects that it is free Time] 〇 When starting and stopping. Two pieces of information are required in the free time message in Figure 10. Message D362 indicates whether the signal: empty: 15 This paper size applies the Chinese National Standard (CNS) A4 specification (21Qx 297) Meal) ------------- ^ --------------- ^ (Read the notes on the back and fill in this page again) 535080

Description of the invention (the beginning of time (or the end of free time). The server 364 will link this signal with a specific checkout counter. Then the customer talk table _ service point terminal 602 booth (see Figure ^), To connect to a specific customer. Figure 11 shows the service point terminal trace, which connects the labor ID ID504 and the service point terminal 丨 D 5G2. This will be the service point terminal 28 specified by the service point terminal 丨 D 502, at the end of the meeting ⑻6 is proposed. The idle time dispersion type 506 indicates that the activity possibility to be used at the service point terminal 28 is scattered. The idle time dispersion type 506 'has idle time dispersion parameters 226 or 532, which will: The example constitutes the possibility of dispersion and complete definition. ^ Figure 12 is the store profile table 51. It is supplied by the central server 20 as part of the periodic download process. The store D 512 is assigned by the central server 20 Unique identifier when a store joins the system. The service point terminal D 514 identifies the service point terminal 28 in the store for that particular profile. For example, a quick checkout line in a store would have The entry of the store profile table 510 is the same as the normal checkout row. The customer type 516 is an identifier that has a similar group of customers and is sufficient to have a unique profile. The customer information used to develop the store profile table 5Ί0 will be from the store profile or Developed from customer experience similar to the location of the store. Thinking time dispersion is mostly 5 2 0 is a parameter that can be dispersed, which fits previous experience with anonymous customers. The thinking time for customers described above is 〇42 (see section 16 This paper size is subject to Chinese National Standard (CNS) A4 regulations ^ _ [21〇χ 297 Mody · (Read the precautions on the back before filling in this page) Printed by the Intellectual Property Bureau of the Ministry of Economic Affairs, Employee Consumer Cooperative, 535080 A7 H7 Printed by the Consumer Cooperative of the Ministry of Economic Affairs and Intellectual Property Bureau

V. The variability of the description of the invention (¥ 20). The probability dispersion used will be verified by the space-time dispersion pattern 506. The sensitivity factor 524 will describe how quickly the average customer can use the system. The following stops will be repeated for each part of each day of the week. The idle time dispersion parameter 5 3 2 is a parameter used to describe the possibility of space and time dispersion. In this embodiment, gamma dispersion will be used. Its parameters are α (a | pha) and p (beta), which are used in the value packing in Figure 22 to calculate the probability that the customer activity 2000 will be completed before the end of space time 1 01 〇. The first most probable activity ID / activity type 538 and the first most probable activity | D possibility of completion / activity type 540 will describe the activity ID 702 or activity type 704 (see FIG. 14), which has a period in between Highest possibility of completion. Second most probable activity ID / activity type 542 and second most probable activity 丨 D possibility of completion / activity type 544, third most probable activity 丨 D / activity type 546 and third most probable activity 丨 D completed The possibility / activity pattern 548 will proceed in the same way. It should be noted that the list can be of any length. These parameters will be used in block 2008 of Figure 22 to build the proposed activity list 800. Figure Ί3 is a customer interview table 600. The customer interview 1 00 (see Figure 17) will be recorded in the customer interview table 600, when the customer is identified in the checkout idle time Ί 01 0. Customer interview form 600 includes: service point terminal 602, which identifies the checkout counter, gas pump, or other terminal used by the customer; interview number 604, which is set by 17 I · II (after reading the precautions on the back first) (Fill in this page)-Line · This paper size is in accordance with Chinese National Standard (CNS) A4 specification (210 297 mm) 535080 H7 V. Description of invention (Assigned by store feeding service H 24 and assigned when the customer is identified; And customer 丨 D 606, which is provided by the customer, usually obtained by swiping the card to the magnetic stripe reader 28, or identified as an anonymous customer, if the user does not use the card. 606 can be used Find the location of the customer store profile 25o to find the turn-in entry 'and the time from the internal clock 72 of the store server 24 can be used to find the location of the customer store profile 2 week days ㈣-day portion 264. Use Anonymous customers can be processed using the store profile form 51. The consumer property cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs prints the 14th figure as an activity table 700, which has all the activities provided in the store. These activities will be based on Screen, video, and audio presentations are output to customers for explanation; and at the point of sale are output in the form of touch screens, buttons, sounds, card readers, and other devices. Activity 200 consists of output and input Dialogue, such as presenting advertisements, information messages, giving discount coupons, purchasing discounts, etc. to customers. It includes: event 丨 D 702, which uniquely identifies the event; event type 704, which specifies the general characteristics of the event; event value 706 , Which specifies the economic value of the activity; activity time dispersion pattern 708, which specifies the type of possibility that describes the activity is scattered; and activity time dispersion parameters, which normalize the completion time of the activity to complete the activity. 1 5 is the & activity list 800, which is a selection activity to be presented to the customer. The input items of the proposed activity list 800 are copied from the activity table 700, using 18 sheets of paper indicated by the customer | D 606 The scale is applicable to the Chinese National Standard (CNS) A4 specification (21 × X 297 meals). 5. Description of the invention (1 household, selected by the shop profile 250 or the shop profile 51) After that, due to other criteria, other customer events 2GG can be added to the list, such as advertisers who sign a contract to present advertisements to each customer. The event time dispersion parameter 710 will be adjusted as shown in Figure 22 and placed in The active time dispersion parameter 812 has been adjusted.

B7 B7 V. Description of the invention (1) 24 was created at the beginning of the system. The table is in the store server and has an entry for the store. The 17th circle of the activity is the customer talk 1000, which Describe a typical customer meeting in a supermarket. The customer meeting 1000 will be described using a grocery store as an example, but a slight change can be applied to most service point locations. This diagram shows the normal flow of customers in a store. The first customer activity is to go to the store 1 002. When the shopping list is completed, the customer will enter the waiting checkout time Ί 004. Eventually the customer will reach the point where he / she can unload the shopping basket 1006, and next Waiting for the checkout staff to check out 0〇8. Once the checkout clerk is free, he starts to process the customer order, and the customer enters the checkout idle time 1010. After all the items are scanned in, the customer Payment will be required 1012. After the payment is completed, the customer will step out of the checkout counter at the end of the meeting 10 * 14. Figure 18 describes how to use the free time ι〇10. The system proposes a series of customer activities 200 ( live 1. Activities 2 to activities n). These activities are also selected based on the available time, the time required to propose the activity, and the value of the activity. The choice of customer activities will be illustrated in Figures 21 and 22. Figure 1 Figure 9 depicts the activity cycle 1030. In Figure 19, the activity cycle consists of one or more action cycles 1040 (see Figure 20). These actions 1040 will turn the screen 20 Proposal package 1

Printed by Economy-Ministry of Wisdom-Property Agency-Consumer Cooperatives Invention Description (included in a set of options, install m

It constitutes a customer response to the screen. The active period 1030 starts with "Free time start" of the free time message in the picture of country 10A, and ends with "Free time end" of the free time message in picture 10. Theta, Figure 20 describes the action cycle foot. This action cycle 1040 is viewed from the customer's point of view, and begins with a screen displayed on the glory screen 52. The customer reads and thinks about the proposed information during the thinking time m2. — Once the decision is made, the customer responds in the entry response 1G44. The system evaluates the response, selects the ID format for k 'and proposes an action option 1048 to the customer in the form of a screen below the end of the system response time ⑽6'. The customer will decide next by selecting the option | D that links to the lower-screen ID in the customer activity hire. This cycle will be repeated for each action in the customer / tongue action 200. Flow Chart Table 21 is a flowchart of activity selection, which starts at block 1900. Block 1 900 calculates the idle time] 〇1 〇 The remaining time of free time is likely to be scattered, and by accessing the idle time dispersion parameter 270 or 532, it is given to authenticated customers or unauthenticated customers, and from the service point terminal table 50 〇 Access idle time dispersion pattern 506 〇 Block 1902 access activity time dispersion pattern 710 and adjusted activity time dispersion parameter 71 2 from the proposed activity list 800. With 21 paper sizes, the Chinese National Standard (CNS) A4 (21ϋ x 297 mm) is applicable. 535080 A7 B7

V. Description of the invention (copy --- i I .--- Γ · —install --- P ---- order · (please read the notes on the back before filling in this page) after it accesses the system response time 91 6. From the store configuration table 91 0 and one of the thinking time dispersion parameters 256 (identified customers) or 52 (anonymous customers). This will be used to generate an adjusted activity time dispersion for customer activities 200. Then it will Transfer control to block 1 go #. Block 1 904 uses the scaled idle time spread from block 1 900 and the adjusted activity time spread from block 1902 and calculates that the customer activity 200 will end at idle time 〇〇〇〇 Possibility of completion before. This can be done by using Integral. It then transfers control to block 1 906. Block 1 906 compares the probability generated in block 1 904 with the free time adaptation criterion 344 if it is greater than Or equal to the criterion, control will be transferred to block 1914, otherwise control will be transferred to block 1908 ° block 1908 is set to access the next customer activity 200 in the proposed activity list 800, by deleting the Upper customer Move 200, and then control the transmission to block 1910. The consumer property cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs prints a block 910. The customer activity 200 checks the proposed activity list 800. If it is' control will be transmitted to block] 902, otherwise control will be transmitted to block 1916. Box 1 91 2 sets the response and indicates that customer activity 200 has been selected. The response is then returned to a process called activity selection. Box 1910 sets the response and indicates that no activity meets the criteria and replies to what is called The process of activity selection. 22 This paper size applies the Chinese National Standard (CNS) A4 specification (210 X 297 male ®). 5. Description of the invention (26) Figure 22 is a flowchart showing the value packaging. It should start with box 2002. It verifies whether the customer is. Control will be transmitted to Box Qin and its access customer = table 250. Otherwise, control will be transmitted to Box 2006 and its store access profile table 5 1 0. In either case, the control It will then be transmitted to block 2008 ° block 2008 access space time dispersion parameter 256 (authenticated customer) or 532 (anonymous customer). It then establishes Event list 800, from event information customer store profile table 25 (identified customer) or store profile table 510 (anonymous customer), and event table 70 (see Figure 13). Extra customer activities 200 can be Added to the list, according to other criteria. Time-value 814 can be calculated, as shown in Figure 15. By separating the activity value 706 by using the adjusted activity time probability spread, time-value 814 can be calculated, its selection Sexually can be multiplied by completing the possibilities 272, 276, 280, 540, 544, and 548. The list of proposed activities is then sorted in descending order according to time-value 814. The control will be transmitted to the block 20Ί0 〇 Block 2010 uses the proposed activity list 8000 call-up event selection (Figure 21) as the call-up parameter. After replying from the active selection (Figure d), control is transferred back to block 2012. Block 2012 verifies whether the event is selected. If so, control is transferred to block 201 4 or the process ends. 23 535080 A7 B7 V. Description of the Invention (2) 1 Box 2014 proposes that the selected customer activity 200 is given to the customer, and if the selected customer activity 200 cannot be repeated, it will be deleted from the proposed activity list 800. Control will then be transferred to Block 2016 ° Block 2016 checks if the idle time 1010 has ended. If so, the process of processing the customer will end, otherwise, control will pass to block 2010. This invention is based on a conventional point of service system. Many manufacturers will supply point of service equipment, and the invention is not limited to any particular manufacturer's equipment. The invention can be implemented using BM's 3680 Programmable Store System. The store server 24 is an IBM 3650, and the service point terminal 28 is an IBM 3683. The Intellectual Property Bureau employee consumer cooperative of the Ministry of Economic Affairs printed IBM-provided software (IBM Programmable Store System Microcode MICRCODE) to control the operations in the above hardware and provide a program product (Subsystem program preparation support Subsystem Program Preparation Support II (SPPSII)), which is used to write server and terminal programs. SPPSII includes languages, macros, and terminal display languages. Using LAN 26 and programs written in the IBM Programmable Store System microcode can communicate between the terminal and the store server. Other application programs, which form the basis of the present invention are SDM (Store Data Management) and HCP (Host Communication Process 24) This paper size applies the Chinese National Standard (CNS) A4 specification (210 x 297 mm) 535080 A:

Please read the notes of the memorandum before filling in.

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5. Description of the invention (2B (eta) === 0.75. This anonymous profile will indicate that the sensitivity coefficient is 3, which is not a moderately fast customer. This coefficient can be multiples when β (beta) = 2.25 The β (beta) parameter of the gamma probability dispersion is 3 times (0 · 75). The β (beta) will then be adjusted based on the current response time. According to the well-known nonlinear mapping method, the system responds Time will be converted into multiples. If the system response time is 0 ·] seconds, the gain rate will be Ί · 〇; if it is 1.5 seconds, the gain rate will be 3 · 6. Once the gain rate is verified , Its previous ρ (beta) value will be multiplied to produce a dispersion of gamma possibilities for the expected activity time, and its expected average will be calculated. The third activity will present an opportunity to purchase a product with long-term interactions Configure the product. Take a cup of coffee as an example. The customer can be offered an offer to choose: the brand of coffee, the size of the cup, how much cream and sugar to add; and then indicate the final purchase. This will require up to 6 screens Choose with 6 customers. In this example The expected event time will be the same as in the previous example, but the Gamma Possibility Dispersion will have a higher value because the event will take longer. Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs Has its time-value, calculated from the doubling of the value of the activity's likelihood of completion (from an anonymous profile), and separates the product by the expected activity time. The calculation process will generate a good index of the activity. The good index The highest value will be selected as the first choice activity. 26 Paper Sizes ^ CNS) A4 Size 〇χ297 mm) 535080

装 丁 A7 V. Description of the invention (% B7 discloses the equipment g and equipment 'and the use of activities is not limited to what Peng Ming here. L * L. Therefore, the present invention intends to include all generations of scheme 1 as long as In the appendix of the present invention, please request the printing of the Intellectual Property Bureau's Employees' Cooperatives of the Ministry of Economic Affairs of the patent to print 2 3 4 6 7 8 12 13 14 16 17 18 20 22 24 Bangladesh _ item number oblique photo ^ Basic free time Free time change Free time activities Time event time change event time event time event time event time event time event time event time change event central server wide area network (WAN) shop server is called first read the notes on the back before filling this page). ί 丨 · 28 paper sizes are applicable to Chinese National Standard (CNS) A4 (2) 0 X 297 mm 535080 A7 B7 V. Description of invention (printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs 26 Regional Network ( LAN) 28 point of service terminal 30 input device (button or touch screen) 32 processor memory 34 application 36 application data 38 bus 40 microprocessor 42 clock 48 accessory 50 accessory 52 display screen 54 magnetic stripe read Taker 70 Central Processing Unit CPU 72 Clock 74 Program Memory 76 Application 78 Application 90 Drive 92 LAN Converter 94 Data Memory 1 12 WAN Converter 114 Bus 200 Activity 29 ------- -------------- Order -------- I (Please read first, read the precautions on the back, and then fill out this page) This paper size applies to China National Standard (CNS) A4 Specifications (2) 0 X 297 mm 535080 A7 B7 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 5. Description of the invention (11 201 screen 202 screen ID 203 select ID 204 screen ID 205 select ID 206 screen ID 207 select ID 208 Screen ID 210 screen 212 screen 214 screen 220 customer table 222 customer ID 224 generation date 226 profile update date 250 customer store profile table 252 customer ID 254 store ID 256 thinking time dispersion parameter 258 sensitivity coefficient 262 — days of the week 264 — day portion 266 idle time dispersion parameter 270th The most likely activity ID / activity type 30 (Please read the precautions on the back before filling in this page). · This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) 535080 A7 B7 Ministry of Economic Affairs Intellectual Property Bureau employee clothing cooperative printed clothing invention description (Dragon 272 first most likely activity 丨 D possibility of completion / activity type 274 second most likely activity ID / activity type 2 76 second most likely activity ID completed Probability / Activity Type 278 Third Most Likely Activity ID / Activity Type 280 Possibility / Activity Type of Third Most Likely Activity ID Completed 282 Ending Day Part 284 Ending Days Repeated 330 Credit, Billing and Identification Card Form

332 card ID 334 customer name

336 Customer ID 340 Store Definition Table

342 Store ID 343 Store type 344 Free time adaptation criteria 3 4 8 Free time adaptation criteria 360 Free time message 361 Message type (free time)

362 message ID 364 service point terminal id 500 service point terminal table 502 service point terminal id 503 service point terminal type (standard, fast, etc.)

504 Screen ID 31 This paper size is applicable to Zhongguanjiaxian χ 297. -------- ^ ----- IIII (Please read the notes on the back before filling this page) 535080 A7 B7 Intellectual Property of the Ministry of Economic Affairs Printed by the Bureau ’s Consumer Cooperatives. 5. Description of the invention (汸 506 Idle time dispersion pattern 5 1 0 Store profile table 512 Store ID 514 Service point terminal ID 516 Customer type 520 Thinking time dispersion parameter 522 Thinking time sample number 524 Sensitivity coefficient 528 repeats the number of days a week below 530 repeats the day part 532 idle time dispersion parameter 538 first most probable activity ID / activity type 540 possibility of completion of the first most probable activity ID / activity type 542 second most probable activity ID / active type State 544 Possibility of completion of the second most probable activity ID / Activity type 546 Probability of completion of the third most probable activity ID / Activity type 548 Possibility of completion of the third most probable activity ID / Activity type 550 Ends the day Partially repeats 554 Ends the week Number of days repeat 600 customer talk form 602 service point terminal 604 talk number 606 customer ID 700 activity sheet 32 (Please read the notes on the back before filling this page) «• Packing. This paper size is applicable to China Home Standard (CNS) A4 size (210 X 297 mm) 535080 _B7 V. invention is described in (3ί) (Please read the back of the precautions to fill out this page)

702 activity ID 704 activity type 706 activity value 708 activity time dispersion type 710 activity time dispersion parameter 800 proposed activity list > 802 activity ID 804 activity type 808 activity value 810 activity time dispersion type 812 adjusted activity time dispersion parameter 814 Calculation Time-Value 900 Activity Worksheet 910 Store Configuration Table 912 Store ID I 914 Talk Number Printed by the Ministry of Economic Affairs Intellectual Property Bureau Employee Consumer Cooperative 916 System Response Time 918 Percent Time Completed 930 System Response Time Worksheet 1000 Customer Talk 1002 Store 1 004 Waiting for checkout time 1006 Unloading shopping basket 1008 Waiting for checkout staff for checkout 33 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) 535080 _B7_ V. Description of the invention (31 1010 free time 1012 Make a payment 1014 Talk end 1030 Activity cycle 1032 Action 1040 Action cycle 1042 Thinking time 1044 Enter response 1 046 System response time 1048 Propose action selection block 1 900 Calculate the remaining time of free time Possibility of decentralized block 1 902 is the activity, System response time, profile, think time and Sensitivity coefficient access activity time dispersion parameter block 1 904 uses the adjusted activity probability dispersion and free time probability dispersion to calculate the probability that the activity will complete before the free time ends. Block 1 906 Is the probability greater than or equal to the criterion? Box 1908 Access the next event. Is there another event in block 1910? Box 1 91 2 Set to process the next event. Block 1914 responds to the event ID and event selection signal. Box 1916 responds to the end of the event. Block 2002. Verify that it is an anonymous customer. Paper size applies to China National Standard (CNS) A4 specifications (2) 0 X 297 mm (Please read the precautions on the back before filling out this page)-1 ° 4. · Printed by the Consumers' Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs 535080 A7 B? 5. Description of the invention (3i Block 2004 accesses the store profile table for the customer type. Box 2006 accesses the customer store profile block 2008. Accesses the idle time dispersion parameter from the profile. Creates the proposed activity list from the profile. Calculates the activity list. Time_value of each activity sort the list of activities into descending time-value order box 2010 by activity column Invoke event selection (Figure 21) Box 201 2 Has the event been selected? Box 201 4 Raise / tongue. If the event cannot be repeated, delete the event box 201 6 from the active list. Is there time left? Printed by the Ministry of Intellectual Property Bureau's Consumer Cooperative

--------------------- Order-------- (Please read first, read the notes on the back, and then fill out this page)

Claims (1)

535080 A8 B8 C8 D8 VI. Application for Patent Scope No. 90112625 Application for Patent Scope Amendment This amendment date November 1, 2002 · A system for adapting the activities proposed to users during the free time of their main transactions , The system responds to the user's authenticated or un-authenticated information to perform an adaptation action in a manner that maximizes the use of the idle time, and the system includes: at least one terminal located at a location of the main transaction location, including A device that proposes an activity to the user and is used to receive a response from the user; the terminal can communicate with a location server, the location server has a user database describing the characteristics of the user, and An activity database of the activity presented to the user; the database has a user identification device and a user profile device; the activity database has a device that can identify and define the activity presented to the user, And a device to establish when the event is completed; a device that connects the user to one or more of the event Means for estimating the expected user idle time; means for selecting and sequencing one or more of the linked activities as a means of presenting a conversation so that the estimated time of all proposed conversations may not exceed the expected user idle time . : 2. If the system of item 1 of the patent application scope, wherein the device for selecting and sequencing one or more of the linked activities further includes a device that uses a possibility criterion. 36 This paper size is applicable to the Chinese national group.) A4 size (21GX297 public love) ~ — (Please read the precautions on the back before filling out this page) Order 丨 3505080 A8 B8 C8 ___ D8 VI. Scope of patent application 3 · If applying for a patent The system of scope item 1, wherein the device for selecting and sequencing one or more of the link activities further includes a device using: system response time. 4_ If the system of item 1 of the scope of patent application, the user profile device further includes a device for providing profiles of the group of users with similar characteristics, and connects the user with one or more | age activities The device is further extended to use the group of users with similar characteristics as a device for selecting the event. 5. If the system of item 4 of the scope of patent application is applied, all groups of users with similar characteristics are recruited from the same place. 6. The system according to item 1 of the scope of patent application, wherein the user profile device further includes a device characterized by user sensitivity, and the device for selecting and sequencing, and one or more of the link activities are used as a device for presenting a dialogue Another extension is to use the user's fast-changing frequency characterization in order to minimize the estimated time of all proposed dialogs without exceeding the possibility of the expected user space time. 7. The system according to item (2) of the patent application, wherein the user profile device further includes a device for characterizing the user's thinking time, and the device for selecting 1 sequence one or more of the link activities as a dialog Another extension is to take advantage of the user's think time characterization in order to minimize the possibility that the estimated time for all proposed dialogs will not exceed the expected user idle time. 8 · If the scope of patent application is the first! Item system, wherein the user profile device further includes a device for characterizing the user's thinking time, and 37 __ This paper has been adapted from the Chinese National Standard (⑽Μ⑽ (21〇X297J ^ ----- VI,] ^ 9u: .-i 1. ^ (Please read the note on ## before filling out this page) • Order 丨; line 丨 535080 VI. Patent application park should be used to select and sequence one or more of the link activities as a dialogue The device is further extended to use the user's thinking time to characterize 'in order to minimize the possibility that the estimated time for all proposed dialogues will not exceed the expected user idle time. 9 · As in item 8 of the scope of patent application A system, wherein the user profile device further includes a device for characterizing a possibility that the user will select a better result of the activity, and the device for selecting and sequencing one or more of the linked activities as a dialogue for presenting The device is further extended to use the user to characterize the possibility of selecting the better outcome of the activity, in order of the order in which the activities are selected. 1.0. For example, the system of claim 1 in the patent application scope, wherein the application The user profile device further includes a user activity type preference characterization device, and the device for selecting and sequencing one or more of the linked activities as a dialog is further extended to use the user activity type evil preference characterization to Sequence the order in which the event was selected. 11. If the system of claim 10 is patented, the user profile device further includes a device that characterizes the possibility that the user will select the better outcome of the event, and the The means for selecting and sequencing one or more of the linked activities as a dialog is further extended to use the user to characterize the possibility of selecting the better outcome of the activity in order to order the activities being selected. 12. · A system for optimizing the value of activities proposed to users in the space and time of their main transactions. This system is based on 38 paper standards applicable to the Chinese National Standard (CNS) A4 specification (210X297 mm) 535080 A8 B8 C8 ____ D8 VI. The scope of the patent application is optimized in response to the user's authenticated or unauthenticated information, and the system contains At least one terminal located at the location of the main transaction location, including a device for initiating activities to the user and for receiving from the user ?: a response device; the terminal can communicate with a location server, the location server The appliance y has a user database describing the characteristics of the user, and has an activity database describing the activities that can be proposed to the user; the database has a user authentication device, and a user profile device ; The activity database has a device that can identify and define the activity proposed to the user, and a device to establish when the activity is completed; a device that connects the user to one or more of the activity; Means for selecting and sequencing one or more of the linking activities as a dialogue for initiation, so that the total value of the proposed dialogue can be maximized. Ί3. The system of claim 12 in which the device for selecting and sequencing one or more of the linked activities further includes a device using a time-value criterion. 14. If the system of item 12 of the scope of patent application, the user profile device further includes a device for providing profiles of the group of users with similar characteristics, and connects the user with one or 39 (please first Read the notes on the reverse side and fill out this page). Order · This paper is the national standard of New Zealand rich country _ M specifications (210X297 mm 丨 '535080 A8 B8 C8 ___ _ D8 Six, the scope of the patent application for multiple activities of the device is also extended to Use the group of users with similar characteristics as the device to select the event. 15. For the system of scope 14 of the patent application, the groups of users with similar characteristics are recruited from the same place. 16. For the scope of patent application The system of item 12, wherein the user profile device further includes a device characterized by user sensitivity, and the device for selecting and sequencing one or more of the linked activities as a dialog is further extended to utilize the user Characterize the fast-changing frequency of the frequency, in order to improve the estimation that the activity time can be completed in the free time of the intended user. System, wherein the user profile device further includes a device for characterizing the user's thinking time, and the device for selecting, identifying, and sequencing one or more of the linked activities as a device for presenting a dialogue is further extended to utilize the user's thinking Time characterization in order to improve the estimation of the activity time that can be completed in the free time of the intended user. 18. If the system of patent application No. 12 is applied, the user profile device further includes user activity preference characterization Device, and the device for selecting and sequencing one or more of the linked activities as β-proposed dialogues is further extended to use the user activity preference characterization to sequence the order in which the activities are selected. The system of item 18, wherein the user profile device further includes a device for characterizing the possibility that the user will select the better result of the event, and the 40 paper standards for selection and setting are applicable to Chinese national standards ( CNS) Α4 specification (210X297 mm) (Please read the precautions on the back before filling in this page} 535080 This paper extends from the application of Chinese National Standards (CNS) A8 B8 C8 D8 6. The scope of patent application sequence one or more of the linked activities as a means to propose a dialogue to use the possibility that the user will select the better results of the activity Characterizing the order in which the activities were selected. 20_ The system according to item 12 of the patent application, wherein the user profile device further includes a user activity type preference characterization device, and the device for selecting and sequencing one or more of the linked activities as a dialogue presentation device Another extension is to use the user activity type preference characterization to sequence the order in which the activities are selected. 21. The system of claim 20, wherein the user profile device further includes a device that characterizes the likelihood that the user will select the better outcome of the activity, and the device is used to select and sequence one or more Each of the linked activities is further extended as a means of presenting a dialog to use the user, and the user characterizes the possibility of selecting the better outcome of the activity in order of the order in which the activities were selected. 11. A system for optimizing the number of activities proposed to a user over a limited period of time. The system performs an optimization action in response to the user's authenticated or unauthenticated information, and the system includes: At least one terminal used by the user includes a device for initiating an activity to the user and receiving a response from the user; the terminal can communicate with a location server, and the location server has An event database of the event proposed by the user; A4 size (210X 297 mm) (please read the precautions on the back of f before filling this page) • Order 丨; i535080 范围 、 Scope of patent application The activity database has a device that can identify and define the activity proposed to the user, and used to establish the completion of the activity;: yi ι (Please read the precautions on the back before filling this page } A device that utilizes the user ’s knowledge of temporal characteristics; a device that connects the user with one or more of the activities; a device that selects and orders one or more of the connected activities as a dialog Device so that the estimated time for all proposed dialogues may not exceed the limited period. 23. A system to optimize the number of activities proposed to a user during a limited period, the system is responsive to the user Or unidentified information to perform optimization actions, and the system includes ... subscribes to at least one terminal used by the user, including to propose activities to the user and to receive from the user A response device; the terminal can communicate with a location server, the location server having an activity database describing the activity that can be presented to the user; The activity database has a device that can identify and define the activity proposed to the user, and a device to establish the time when the activity is completed, and the device uses the user's sensitive knowledge when using the system; link The user and one or more of the devices of the event; 42 A8 B8 C8 D8 The scope of the patent application is to select and sequence one or more of the linked activities as a device for reading, so that all the proposed dialogues are estimated The time may not exceed the limited period. 24 * If the system of the scope of patent application No. 23, the device that establishes the time to complete the activity also includes a device that uses the user's sensitive knowledge when using the system. 25 · For example, the system of applying for the scope of patent No. 23, wherein the device for establishing time to complete the activity also includes a device for utilizing the user's thinking time knowledge. 26 · An activity for optimizing the activity proposed to the user in a limited period A number of systems that perform optimization actions in response to the user's authenticated or unauthenticated information, and the system includes Including: at least one terminal used by the user, including a device for initiating an activity to the user and receiving a response from the user; the terminal can communicate with a location server, the location server has a description An activity database of the activity that can be presented to the user; the activity database has a device that can identify and define the activity presented to the user, and a device that is used to establish when the activity is complete, and the The device utilizes the current response time knowledge of the system; connects the user with one or more of the devices of the event; 43 This paper size applies the Chinese National Standard (CNS) A4 specification (210X297 mm) (Please read the notes on the back first (Fill in this page again). Order 丨: Line — 535Ό8Θ Sixth, the scope of patent application;,: r.lr. ‘91nr mentioned on ^ 4, ^: ^ A pair! , ^^ 为 ¥ # No Huaiyu Amendment Used to select and sequence one or more of the linked activities as a device for presenting dialogues, so that the estimated time for all proposed dialogues may not exceed the limited period. 27. The system of claim 26, wherein the device for establishing the time to complete the activity further includes a device that utilizes the user's sensitivity knowledge when using the system. 28. The system according to item 26 of the application for a patent, wherein the device for establishing the time to form the event further includes a device for utilizing the user's knowledge of time. 29 · A method for optimizing the use of the user's free time to perform activities at a service point terminal, which includes the following steps: verifying the possible speed of the user's response to various activities; verifying the current system response time; verifying completion The probability of the activity time is scattered; the value of the possible activities is collected; the probability of the user's idle time at the service point terminal is dispersed; and the criteria for the possibility of continuing the activity outside the expected idle time are selected. The best set and sequencing of activities that can be adapted to the expected free time. 30. The method of claim 29, including the step of providing profiles of the group of users with similar characteristics, and the selecting step includes using the user profile to link the user to one or more activities. 44 This paper size applies to China National Standard (CNS) A4 (210X297 mm) (Please read the precautions on the back before filling in this page) 535080 A8 B8 C8 D8, patent application scope 31. If the method of patent application scope item 30, the step of providing a profile of the group of users will invite the group of users from the same location. 32. The method of claim 29, including the steps of identifying the user's identity and the user's profile, and the selecting step includes using the user profile to link the user to one or more activities . 33. The method of claim 32, wherein the user profile includes a group consisting of a user's sensitivity when using the service point terminal and a user's thinking time when using the service point terminal. The characteristics of the user are selected, and wherein the selecting step will merge one or more of the identified characteristics of the user. 34. The method according to item 29 of the scope of patent application, which includes identifying characteristics selected from the group consisting of the user's sensitivity when using the service point terminal and the user's thinking time when using the service point terminal. , And wherein the selecting step will incorporate one or more identified characteristics of the user. 45 This paper size applies to China National Standard (CNS) A4 (210X297 mm) (Please read the precautions on the back before filling in this page) Order 丨: Line 丨