[go: up one dir, main page]

WO1996034484A2 - Systeme et un procede de telesurveillance d'activites - Google Patents

Systeme et un procede de telesurveillance d'activites Download PDF

Info

Publication number
WO1996034484A2
WO1996034484A2 PCT/GB1996/000983 GB9600983W WO9634484A2 WO 1996034484 A2 WO1996034484 A2 WO 1996034484A2 GB 9600983 W GB9600983 W GB 9600983W WO 9634484 A2 WO9634484 A2 WO 9634484A2
Authority
WO
WIPO (PCT)
Prior art keywords
telephone
message reception
reception apparatus
signal
service
Prior art date
Application number
PCT/GB1996/000983
Other languages
English (en)
Other versions
WO1996034484A3 (fr
Inventor
Christopher John Dodd
Original Assignee
Modern Vitalcall Limited
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Modern Vitalcall Limited filed Critical Modern Vitalcall Limited
Priority to AU70700/96A priority Critical patent/AU7070096A/en
Publication of WO1996034484A2 publication Critical patent/WO1996034484A2/fr
Publication of WO1996034484A3 publication Critical patent/WO1996034484A3/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M9/00—Arrangements for interconnection not involving centralised switching
    • H04M9/002—Arrangements for interconnection not involving centralised switching with subscriber controlled access to a line, i.e. key telephone systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H04M1/575—Means for retrieving and displaying personal data about calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/36—Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks

Definitions

  • the present invention relates to a system and method for monitoring activity remotely, especially for monitoring services provided at a residential or business property.
  • Many services are not necessarily provided directly by a business itself or by a local authority or government department. Instead the services are sub-contracted to a specialist service provider. Such services may include, for example, cleaning services for a business, or various care services provided by a local authority or government department. In such cases it is desirable for the service provider to ensure that the relevant services are actually provided and to determine at what time the services are provided in order to audit the activities of employees or other service providers and to be able to assure the business or the like to which the services are provided that the services are being provided according to contract.
  • UK patent application no. 9310282.0 and corresponding international patent application no. PCT/GB93/01966 disclose a remote activity monitoring system and method. The entire disclosures of the above applications are herein incorporated for all purposes.
  • an input device is provided in a remote location via which unique identification codes, detailing, for example, the nature of the service provided as well as the person providing the service, are entered into a telephone device which forwards the data to a message reception apparatus via a telecommunications link.
  • a portable service provision monitoring device is carried by a service provider, such as a district nurse, and identifying data is entered into the device for later onward transmission by means of an access means, such as a machine readable card, which is kept at the location where the service is to be provided.
  • Each input device and/or access means is provided with unique identifying data so that the provision of services at that location can be monitored.
  • the provision of an input device or access means at each location requires that the service provider must log the service whilst at that particular location.
  • an input device or an access means must be located at each site where a service is to be provided. Therefore, it is necessary to equip each site where a service is to be provided with an input device or access means. Access means or input devices are provided at each dwelling or building where a service is to be provided even those within close vicinity of one another, adding to the cost and complexity of such a network for remote activity monitoring.
  • the access means is a machine readable card
  • the identifying details of this particular site, and/or individual must be encoded onto the card prior to the card being delivered to the site. This delays and indeed may limit the extent of the provision of remotely monitored services to additional sites, or individuals.
  • a remote activity monitoring system comprising: a telephone device; and message reception apparatus capable of detecting and/or receiving a telephone call from the telephone device for logging an activity provided in the region of the telephone device.
  • the message reception apparatus preferably includes means for detecting and/or means for receiving a signal and/or a memory for storing data identifying the originating telephone number and/or the time the activity took place and or its duration.
  • the telephone device may be in the form of a telephone unit for use in an emergency system, the unit including a memory for storing one or more emergency telephone numbers, automatic dialling means and, preferably portable, transmitter means by which the dialling means can be activated to dial at least one of the one or more stored numbers.
  • the transmitter means allows an incapacitated person carrying the transmitter to contact another person using a public switched telephone network (PSTN) to obtain help, for example in the case of injury or illness.
  • PSTN public switched telephone network
  • Units of this kind find application, for example, in sheltered housing complexes which are generally occupied by elderly persons, where a central monitoring system can be used to co-ordinate the provision of assistance to persons occupying a number of separate properties.
  • Activities which the system according to the present invention may be used to monitor in the context of a residential property include the provision of services by a visiting provider. For example, for an elderly person in a visiting provider. For example, for an elderly person in a sheltered housing complex, services may be provided by a supplier of meals, a doctor or nurse, a hairdresser, a warden and so on. Each service provider is supplied with one or two telephone numbers, by which he or she or the service being provided can be identified.
  • the system according to the present invention can be used to provide a record of the provision of the service, using a telephone at the location of the service receiver and the public switched telephone network (PSTN) .
  • PSTN public switched telephone network
  • the PSTN automatically generates a signal identifying the originating telephone number and transmits the identifying signal to the number dialled, for example immediately prior to transmitting a ringing tone. This is generally referred to as "calling line identification" (CLI).
  • CLI calling line identification
  • Calling line identification (CLI) systems forward the data identifying the originating number along the telephone line even before the telephone apparatus which has been called is answered.
  • the data is a frequency shift key (FSK) modulated signal.
  • a telephone device or other receiving apparatus is provided with a calling line identification circuit usually in the form of a semiconductor chip, which circuit is arranged to decode the signal into data which can be read on a display means.
  • Calling line identification circuits are known to those skilled in the art and commercially available.
  • the service provider on arriving at the location of the particular service receiver can dial a predetermined number to call the message reception apparatus or monitoring system in order to indicate to the system that the service provider has arrived and is about to provide the required service.
  • the service provider can, if desired, dial a second number, or the first number a second time, to call the message reception apparatus or monitoring system again in order to indicate to the system that the service has been completed.
  • the monitoring system is able not only to record that the required service has been provided and when, but can additionally record the length of time it has taken to provide the service.
  • the information available from the monitoring system can then be used, for example, for accounting purposes in order to levy a charge for the service, for medical purposes to monitor the frequency of visits, for time and motion studies to ensure an efficient service network, or to schedule the provision of services to one or more service receivers and/or by one or more service providers in an efficient manner as well as other applications apparent from the information contained herein.
  • the message reception apparatus may comprise a telephone apparatus.
  • the telephone may be answered by an operator or may record a spoken message or, where the telephone apparatus displays the number of the caller, may be monitored visually or electronically to record the number of the caller and, answer the telephone.
  • Different numbers, or the same number of different times can of course be used to indicate the beginning and completion of the provision of a particular service and can be used to indicate the provision of different services.
  • the message reception apparatus and/or the telephone device may be adapted or arranged to terminate transmission of the signal from the telephone device. Means for such termination may be provided.
  • the message reception apparatus will comprise telephone monitoring means for monitoring calls on a number of different telephone lines. Without answering the calls, the monitoring system can use the CLI signal to identify the origin of the call, that is the originating telephone number, and/or the number called to identify the category of service provided.
  • the monitoring system may include data processing means which may be employed, for example, for interpreting, transmitting, recording, collating or modifying data.
  • the message reception apparatus or monitoring system will generally be located at a central monitoring station used to monitor calls from a number of properties or complexes, such as sheltered housing complexes.
  • Activities which might be monitored include, for example, the provision of services such as gardening, window cleaning, building, delivery and other services.
  • the provider of the service is merely required to dial one or two numbers to indicate that the service has been provided or to indicate the start and end of the service provision.
  • the use of two numbers, or one number at different times, is useful, for example, where the charge to be levied depends on the duration of the provision of the service.
  • the record of the time of provision of a service is useful for scheduling the provision of services by a particular service provider or for general time management purposes, but is also useful when the service is required to be provided at a particular time, for example the delivery of a meal.
  • a remote activity monitoring method comprising the steps of: actuating a telephone device so that a signal identifying the telephone device is transmitted via a telecommunications link to a message reception apparatus;
  • the method may comprise determining the time of detection of the signal and/or the time of a second signal.
  • the step of logging data identifying the time of the detected signal can be included.
  • the current invention does not require the provision of an input device or an access means situated at each location.
  • the complexity and cost of providing service monitoring over a wide number of locations is significantly reduced.
  • the invention retains valuable anti-fraud features in that the service provider must necessarily be at the location where the service is to be provided in order to use the telephone at that location.
  • the calling line identification data confirms that the service provider is at that particular location and not elsewhere.
  • the system and method of the invention provides a reduction in complexity, cost and requirements for repair and replacement.
  • additional dwellings or buildings can be easily added to a remote activity monitoring system without the need to provide additional equipment or for an engineer to visit the site, or an individuals details or location details to be entered onto a machine readable card which must then be delivered to the site.
  • the figure shows a remote activity monitoring system which comprises a telephone device 2 connected to a public switched telephone network (PSTN) 4 by way of which calls can be made to a monitoring system 6 or elsewhere.
  • PSTN public switched telephone network
  • the telephone device 2 may be a conventional telephone device or may be an emergency call telephone device of known type.
  • the monitoring system 6 incorporates means to detect calls made to any one of a predetermined selection of telephone numbers and to detect the calling line identification (CLI) signal generated by the PSTN in response to a call made by the telephone device 2. Different telephone numbers are provided for the monitoring system to identify the provision of different services and/or the start and end of the provision of certain service.
  • the monitoring system 6 ideally incorporates or is linked to data processing means such as a computer 8 which contains a database of "clients" or service receivers, i.e those persons to who services are provided.
  • the client database may contain, for example, the name, address and telephone number of each client, possibly together with other details, such as the nature and/or likely time or duration of the service to be provided and there is, therefore, no need to answer an incoming call in order to detect the source of that call, and thus the identity of the client, or to determine the nature of the service.
  • the monitoring system 6, or the computer 8 can also be used to set up a care plan or service plan for each client and to schedule visits by carers or other service providers in accordance with the plan. Because each service provider contacts the monitoring system 6 and gives details of the service provision it is relatively straightforward to monitor service provision and to compare the actual service provision with the schedule.
  • the monitoring system 6, or the computer 8, can provide reports on visits to clients and/or actual service provision as compared with the schedule as required.
  • the monitoring system 6, or the computer 8 can carry out further tasks. For example, given a database of service providers and their availability, the monitoring system or computer can schedule the dates and times of visits to clients by the various service providers and, on confirmation of the service being provided in the manner described above, can issue an invoice or the like as required.
  • a monitoring system can be configured to maintain an on going watch in order to check that a particularly important service has been provided on time. For example, the provision of an insulin injection is one that requires timely provision. If the service has not been provided on time the system can be arranged, by the provision of monitoring means in the data processing means for example, to generate a reminder or an alarm call as appropriate.

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Selective Calling Equipment (AREA)

Abstract

L'invention porte sur un système et un procédé de télésurveillance servant en particulier mais non exclusivement à la surveillance de services fournis dans une résidence privée ou dans un local professionnel. Le système comporte un téléphone et un appareil de réception de message capable de détecter et/ou de recevoir un appel téléphonique provenant du susdit téléphone pour relever une activité dans la zone du susdit téléphone.
PCT/GB1996/000983 1995-04-25 1996-04-25 Systeme et un procede de telesurveillance d'activites WO1996034484A2 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU70700/96A AU7070096A (en) 1995-04-25 1996-04-25 Remote activity monitoring system and method

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
GB9508337.4 1995-04-25
GBGB9508337.4A GB9508337D0 (en) 1995-04-25 1995-04-25 Remote activity monitoring system

Publications (2)

Publication Number Publication Date
WO1996034484A2 true WO1996034484A2 (fr) 1996-10-31
WO1996034484A3 WO1996034484A3 (fr) 1996-12-05

Family

ID=10773456

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/GB1996/000983 WO1996034484A2 (fr) 1995-04-25 1996-04-25 Systeme et un procede de telesurveillance d'activites

Country Status (3)

Country Link
AU (1) AU7070096A (fr)
GB (2) GB9508337D0 (fr)
WO (1) WO1996034484A2 (fr)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE20007223U1 (de) 2000-04-20 2000-08-17 Wollny, Siegfried, 24980 Schafflund Überwachungsvorrichtung für das Bewohnen von Wohnobjekten

Families Citing this family (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2319925A (en) * 1996-11-29 1998-06-03 Northern Telecom Ltd Remote data access
DE19834403A1 (de) * 1998-07-30 2000-04-20 Plus Mobilfunk Gmbh E Rechnergestütztes Überwachungs- und Notrufverfahren für Menschen und Vorrichtung zum Durchführen desselben
GB2349540B (en) * 1999-04-22 2003-09-17 Care Monitoring 2000 Monitoring system
GB0002927D0 (en) * 2000-02-10 2000-03-29 Bluechip Techologies Limited Personal safety system
GB2369524A (en) * 2000-11-24 2002-05-29 Tel Time Ltd Job-monitoring system
GB0029259D0 (en) 2000-11-30 2001-01-17 Care Monitoring 2000 Monitoring system
GB2369748B (en) * 2000-11-30 2004-03-17 Care Monitoring 2000 Monitoring system
GB2374755A (en) * 2001-04-18 2002-10-23 Box Telematics Ltd Remote data transfer without establishing a call connection
EP1552481A2 (fr) * 2002-04-24 2005-07-13 Care Monitoring 2000 Limited Dispositif de communication

Family Cites Families (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US3842208A (en) * 1970-01-26 1974-10-15 Paraskevakos Elect & Comm Sensor monitoring device
US5369699A (en) * 1988-08-29 1994-11-29 Bi Incorporated Adaptable personnel supervisory system with automatic fee collection
US5255183A (en) * 1990-05-29 1993-10-19 Interactive Voice Data System Inc. Telephone-based personnel tracking system
US5305370A (en) * 1991-09-04 1994-04-19 Lloyd Kearns Personal emergency response communications system
GB9219954D0 (en) * 1992-09-19 1992-11-04 Tunstall Group Plc Remote activity monitoring
AU1187495A (en) * 1993-11-29 1995-06-13 Greater Harris County 9-1-1 Emergency Network Integrated data collection and transmission for emergency calls

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE20007223U1 (de) 2000-04-20 2000-08-17 Wollny, Siegfried, 24980 Schafflund Überwachungsvorrichtung für das Bewohnen von Wohnobjekten

Also Published As

Publication number Publication date
GB9508337D0 (en) 1995-06-14
GB2298994B (en) 1997-07-23
GB2298994A (en) 1996-09-18
WO1996034484A3 (fr) 1996-12-05
AU7070096A (en) 1996-11-18
GB9608630D0 (en) 1996-07-03

Similar Documents

Publication Publication Date Title
US8380158B2 (en) System and method for vital communications connectivity
US6041305A (en) Method and apparatus of controlling reservation for goods and the like
US7026925B2 (en) Disaster recovery virtual roll call and recovery management system
US6671350B1 (en) Multiple identification access codes for a single data file
US6262666B1 (en) Method of and apparatus for individuals to maintain a trail of their well being and whereabouts
WO1997035440A2 (fr) Systeme de notification prive pour communiquer une information 9-1-1
US20070194938A1 (en) Real time automatic headcount system
US6266396B1 (en) Digital control of a security system
US20040066924A1 (en) Automated reminder system
US20080028251A1 (en) Communication system, communication method, action execution apparatus, and program in action execution apparatus
US6018577A (en) Data messaging method
US20070207773A1 (en) Remote personnel tracking
WO1996034484A2 (fr) Systeme et un procede de telesurveillance d'activites
EP0844579A2 (fr) Méthode et appareil pour diriger la réservation de biens et de services
US7440554B2 (en) Alarm signal interceptor, middleware processor, and re-transmitter
US20030091159A1 (en) Multiple identification access codes for a single data file
JP2003030394A (ja) 出退勤管理システム
EP1076986A1 (fr) Procede et appareil pour transmettre des donnees en reponse a une demande verbale ou audible
EP1354305A2 (fr) Systeme de communication
US8165274B1 (en) System for digitally notifying customers of a utility
JP3299213B2 (ja) 介護監視システム
JP3224972B2 (ja) 安全確認装置
KR102529689B1 (ko) 스마트 소통 콜 시스템
FI86231C (fi) Fjaerroevervakningssystem.
JPH09321898A (ja) スケジュール管理方法及びその装置

Legal Events

Date Code Title Description
AK Designated states

Kind code of ref document: A2

Designated state(s): AU CA CN GB NZ

AL Designated countries for regional patents

Kind code of ref document: A2

Designated state(s): AT BE CH DE DK ES FI FR GB GR IE IT LU MC NL PT SE

AK Designated states

Kind code of ref document: A3

Designated state(s): AU CA CN GB NZ

AL Designated countries for regional patents

Kind code of ref document: A3

Designated state(s): AT BE CH DE DK ES FI FR GB GR IE IT LU MC NL PT SE

DFPE Request for preliminary examination filed prior to expiration of 19th month from priority date (pct application filed before 20040101)
121 Ep: the epo has been informed by wipo that ep was designated in this application
122 Ep: pct application non-entry in european phase
NENP Non-entry into the national phase

Ref country code: CA