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WO2002037279A3 - Procede et systeme destines au service de depannage des ordinateurs - Google Patents

Procede et systeme destines au service de depannage des ordinateurs Download PDF

Info

Publication number
WO2002037279A3
WO2002037279A3 PCT/UA2001/000011 UA0100011W WO0237279A3 WO 2002037279 A3 WO2002037279 A3 WO 2002037279A3 UA 0100011 W UA0100011 W UA 0100011W WO 0237279 A3 WO0237279 A3 WO 0237279A3
Authority
WO
WIPO (PCT)
Prior art keywords
fragment
repair
failures
identifiers
res
Prior art date
Application number
PCT/UA2001/000011
Other languages
English (en)
Other versions
WO2002037279A2 (fr
Inventor
Aleksey Yuryevich Shevchenko
Original Assignee
Aleksey Yuryevich Shevchenko
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority to US10/416,241 priority Critical patent/US20040168164A1/en
Application filed by Aleksey Yuryevich Shevchenko filed Critical Aleksey Yuryevich Shevchenko
Priority to AU2001274794A priority patent/AU2001274794A1/en
Publication of WO2002037279A2 publication Critical patent/WO2002037279A2/fr
Publication of WO2002037279A3 publication Critical patent/WO2002037279A3/fr

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/22—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
    • G06F11/2257—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing using expert systems
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0748—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a remote unit communicating with a single-box computer node experiencing an error/fault
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/22—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
    • G06F11/2294—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing by remote test

Landscapes

  • Engineering & Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Computer Hardware Design (AREA)
  • Quality & Reliability (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Debugging And Monitoring (AREA)
  • Test And Diagnosis Of Digital Computers (AREA)
  • Hardware Redundancy (AREA)

Abstract

Selon l'invention, un procédé destiné au service de dépannage des ordinateurs est fondé sur l'utilisation d'un système expert en matière de réparation régulièrement mis à jour (RES). Il comprend une base de connaissances relative au matériel et au logiciel, aux sources des pannes et aux identificateurs de ces pannes, aux scripts de diagnostic et de réparation ainsi qu'un système pour commander les bases de données. Au moins un fragment est détaché du RES complet et stocké sur un moyen isolé à des fins de stockage et de sortie d'informations; ce fragment, qui est utilisé à des fins de diagnostic et de reprise sur chaque panne, est suffisant pour la restauration hors ligne de l'état de l'ordinateur dans des cas types. Le fragment comprend obligatoirement des identificateurs pour les pannes et des moyens pour appeler le 'Help Desk', avec indication des seuls identificateurs uniques de ces pannes qui n'ont pas été récupérés. Un système de service de dépannage comprend un 'Help Desk' et au moins un moyen détaché, destiné au stockage du fragment RES.
PCT/UA2001/000011 2000-11-06 2001-05-14 Procede et systeme destines au service de depannage des ordinateurs WO2002037279A2 (fr)

Priority Applications (2)

Application Number Priority Date Filing Date Title
US10/416,241 US20040168164A1 (en) 2000-11-06 2001-01-16 Method and system for repair servicing of computers
AU2001274794A AU2001274794A1 (en) 2000-11-06 2001-05-14 Method and system for repair servicing of computers

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
UA2000116262A UA56310C2 (uk) 2000-11-06 2000-11-06 Спосіб ремонтного обслуговування комп'ютерів та система для його здійснення
UA2000116262 2000-11-06

Publications (2)

Publication Number Publication Date
WO2002037279A2 WO2002037279A2 (fr) 2002-05-10
WO2002037279A3 true WO2002037279A3 (fr) 2002-07-11

Family

ID=34391049

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/UA2001/000011 WO2002037279A2 (fr) 2000-11-06 2001-05-14 Procede et systeme destines au service de depannage des ordinateurs

Country Status (4)

Country Link
AU (1) AU2001274794A1 (fr)
RU (1) RU2187835C1 (fr)
UA (1) UA56310C2 (fr)
WO (1) WO2002037279A2 (fr)

Families Citing this family (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1484683A1 (fr) * 2003-06-02 2004-12-08 Hewlett-Packard Development Company, L.P. Procédé et système pour supporter un appareil électronique
US7853081B2 (en) * 2007-04-02 2010-12-14 British Telecommunications Public Limited Company Identifying data patterns
RU2473433C2 (ru) * 2011-05-10 2013-01-27 Открытое акционерное общество "Головной центр сервисного обслуживания и ремонта Концерна ПВО "Алмаз-Антей" "Гранит" Способ ремонта сложных технических систем
FR2983597B1 (fr) * 2011-12-01 2014-01-24 Viaccess Sa Procede de detection d'une erreur de lecture d'une donnee
CN115408215B (zh) * 2022-08-09 2025-09-16 烽火通信科技股份有限公司 一种老化测试中终端设备自检的方法和装置

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0333620A2 (fr) * 1988-03-17 1989-09-20 International Business Machines Corporation Gestion en ligne de problèmes pour systèmes de traitement de données
WO1992014207A1 (fr) * 1991-02-05 1992-08-20 Storage Technology Corporation Procedure d'entretien declenchee par la machine elle-meme, effectuee par un systeme expert a structure hierarchique
WO1997015009A1 (fr) * 1995-10-18 1997-04-24 Systemsoft Corporation Systeme et procede de diagnostic pour processeurs de donnees numeriques
US5960170A (en) * 1997-03-18 1999-09-28 Trend Micro, Inc. Event triggered iterative virus detection
US5983364A (en) * 1997-05-12 1999-11-09 System Soft Corporation System and method for diagnosing computer faults

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5673386A (en) * 1994-06-29 1997-09-30 U S West Technologies, Inc. Method and system for identification of software application faults
RU2093885C1 (ru) * 1995-11-17 1997-10-20 Научно-производственное общество "ДИАТОН" (на правах товарищества с ограниченной ответственностью) Устройство для имитации отказов и внутрисхемного тестирования элементов дискретной аппаратуры
US5732268A (en) * 1996-02-26 1998-03-24 Award Software International Extended BIOS adapted to establish remote communication for diagnostics and repair
RU2133479C1 (ru) * 1997-06-13 1999-07-20 Научно-исследовательский институт измерительных систем Способ экспресс-диагностики многоканальных цифровых блоков

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0333620A2 (fr) * 1988-03-17 1989-09-20 International Business Machines Corporation Gestion en ligne de problèmes pour systèmes de traitement de données
WO1992014207A1 (fr) * 1991-02-05 1992-08-20 Storage Technology Corporation Procedure d'entretien declenchee par la machine elle-meme, effectuee par un systeme expert a structure hierarchique
WO1997015009A1 (fr) * 1995-10-18 1997-04-24 Systemsoft Corporation Systeme et procede de diagnostic pour processeurs de donnees numeriques
US5960170A (en) * 1997-03-18 1999-09-28 Trend Micro, Inc. Event triggered iterative virus detection
US5983364A (en) * 1997-05-12 1999-11-09 System Soft Corporation System and method for diagnosing computer faults

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
FARIBORZ EBRAHIMI ET AL: "CORDS: A KNOWLEDGE-BASED REMOTE DIAGNOSIS WORKSTATION", EMERGENT INNOVATIONS ON INFORMATION TRANSFER PROCESSING AND DECISION MAKING. CHICAGO, OCT. 18 - 21, 1992, PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON SYSTEMS, MAN, AND CYBERNETICS, NEW YORK, IEEE, US, vol. 2, 18 October 1992 (1992-10-18), pages 1694 - 1699, XP000379014, ISBN: 0-7803-0720-8 *

Also Published As

Publication number Publication date
UA56310C2 (uk) 2003-05-15
RU2187835C1 (ru) 2002-08-20
AU2001274794A1 (en) 2002-05-15
WO2002037279A2 (fr) 2002-05-10

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