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WO2003010623A3 - Systeme de consultation en ligne distant - Google Patents

Systeme de consultation en ligne distant Download PDF

Info

Publication number
WO2003010623A3
WO2003010623A3 PCT/US2002/021554 US0221554W WO03010623A3 WO 2003010623 A3 WO2003010623 A3 WO 2003010623A3 US 0221554 W US0221554 W US 0221554W WO 03010623 A3 WO03010623 A3 WO 03010623A3
Authority
WO
WIPO (PCT)
Prior art keywords
client
request
requests
consulting
consultant
Prior art date
Application number
PCT/US2002/021554
Other languages
English (en)
Other versions
WO2003010623A2 (fr
Inventor
Brad T Nicolaisen
Anne Hart
Original Assignee
Alia Llc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Alia Llc filed Critical Alia Llc
Priority to AU2002355251A priority Critical patent/AU2002355251A1/en
Publication of WO2003010623A2 publication Critical patent/WO2003010623A2/fr
Publication of WO2003010623A3 publication Critical patent/WO2003010623A3/fr

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Strategic Management (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Human Resources & Organizations (AREA)
  • Operations Research (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Data Mining & Analysis (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

L'invention concerne un système de consultation en ligne distant (10) destiné à recevoir et à traiter des demandes de consultation provenant de clients enregistrés et d'utilisateurs clients (50). Le système (10) permet d'enregistrer un client ou un utilisateur individuel présentant une ou plusieurs demandes concernant certains programmes et applications logicielles qu'il utilise couramment. Le système (10) reçoit les demandes (85), et détermine le secteur d'affaires concerné dans chaque demande (88), et attribue les demandes à des consultants enregistrés dans le système qui possèdent l'expertise dans le secteur d'affaires concerné (90). Le consultant traite alors la demande (110) et fournit, via le système (10), une réponse (112) à l'utilisateur client comprenant toute solution ou recommandation concernant la demande, en même temps que toute documentation et/ou information de base nécessaire (111). Le consultant complète aussi une feuille de travail électronique (115), fournie par le système (10), qui est traitée et envoyée au client par le système (10) après exécution de la demande.
PCT/US2002/021554 2001-07-24 2002-07-10 Systeme de consultation en ligne distant WO2003010623A2 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2002355251A AU2002355251A1 (en) 2001-07-24 2002-07-10 Remote online consulting system

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US91204201A 2001-07-24 2001-07-24
US09/912,042 2001-07-24

Publications (2)

Publication Number Publication Date
WO2003010623A2 WO2003010623A2 (fr) 2003-02-06
WO2003010623A3 true WO2003010623A3 (fr) 2003-11-27

Family

ID=25431310

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2002/021554 WO2003010623A2 (fr) 2001-07-24 2002-07-10 Systeme de consultation en ligne distant

Country Status (2)

Country Link
AU (1) AU2002355251A1 (fr)
WO (1) WO2003010623A2 (fr)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE602006011178D1 (de) 2006-10-30 2010-01-28 Key Safety Systems Inc Kindersicherheitsrückhaltevorrichtung
WO2025014456A1 (fr) * 2023-07-11 2025-01-16 Savas Guelay Service de conseil en ligne en termes d'hôpital et de gouvernance d'entreprise

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5517405A (en) * 1993-10-14 1996-05-14 Aetna Life And Casualty Company Expert system for providing interactive assistance in solving problems such as health care management
US5724580A (en) * 1995-03-31 1998-03-03 Qmed, Inc. System and method of generating prognosis and therapy reports for coronary health management
US5862223A (en) * 1996-07-24 1999-01-19 Walker Asset Management Limited Partnership Method and apparatus for a cryptographically-assisted commercial network system designed to facilitate and support expert-based commerce
US6256613B1 (en) * 1997-03-14 2001-07-03 Health Resources And Technology Inc. Medical consultation management system

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5517405A (en) * 1993-10-14 1996-05-14 Aetna Life And Casualty Company Expert system for providing interactive assistance in solving problems such as health care management
US5724580A (en) * 1995-03-31 1998-03-03 Qmed, Inc. System and method of generating prognosis and therapy reports for coronary health management
US5862223A (en) * 1996-07-24 1999-01-19 Walker Asset Management Limited Partnership Method and apparatus for a cryptographically-assisted commercial network system designed to facilitate and support expert-based commerce
US6256613B1 (en) * 1997-03-14 2001-07-03 Health Resources And Technology Inc. Medical consultation management system

Also Published As

Publication number Publication date
AU2002355251A1 (en) 2003-02-17
WO2003010623A2 (fr) 2003-02-06

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