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WO2003034699A1 - Systeme et procede d'acces a des services - Google Patents

Systeme et procede d'acces a des services Download PDF

Info

Publication number
WO2003034699A1
WO2003034699A1 PCT/IL2002/000787 IL0200787W WO03034699A1 WO 2003034699 A1 WO2003034699 A1 WO 2003034699A1 IL 0200787 W IL0200787 W IL 0200787W WO 03034699 A1 WO03034699 A1 WO 03034699A1
Authority
WO
WIPO (PCT)
Prior art keywords
user
service
added value
services
collection
Prior art date
Application number
PCT/IL2002/000787
Other languages
English (en)
Inventor
Eldad Cohen
Original Assignee
Cellcom Israel Limited
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Cellcom Israel Limited filed Critical Cellcom Israel Limited
Publication of WO2003034699A1 publication Critical patent/WO2003034699A1/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
    • H04M3/382—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using authorisation codes or passwords
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42127—Systems providing several special services or facilities from groups H04M3/42008 - H04M3/58
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W8/00—Network data management
    • H04W8/18—Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data

Definitions

  • This invention relates to added-value services provided by telecommunication network service providers, for example, cellular network service providers.
  • Telecommunication service providers also support added-value services such as voice mail services; information services, such as the weather, business, news etc.; call management services, call answering services and so on.
  • a user may access such an added-value service by dialing a pre-defined access code, for example *25 for traffic updates, *80 for an answering service, * 123 for a service provider helpdesk, etc.
  • a pre-defined access code for example *25 for traffic updates, *80 for an answering service, * 123 for a service provider helpdesk, etc.
  • the user initiates the process handled by the service provider system from which the requested service is launched.
  • this process includes the establishment of a communication link between the user and a remote server via the service provider's operator.
  • each service is provided by a different server and uniquely identified by the user by a pre-defined access code.
  • the user receives from the service provider a list of services with their corresponding access codes.
  • an IVR Interactive Voice Response
  • the invention provides, in a cellular telephone network that supports added value services, a server supporting a first service accessed through the cellular network by a unique access code, the server being configured to perform the following:
  • server is configured to perform preliminary registration and setting of the customized collection of available services.
  • the preliminary setting includes a selection of a collection of services from a set of possible collections of available added value services.
  • the preliminary setting includes providing the user with a set of added value services, and the user selecting one or more added value services from among the set to constitute the customized collection.
  • the preliminary setting includes the determining of characteristics of the customized collection.
  • step (v) includes establishing through the network a communication link between the end-user communication device and a second server supporting the selected service to thereby enable access to the selected service wherein the server that supports the first service is able to receive instructions transmitted from end user communication device while said device is linked to said second server.
  • said server is configured to perform an additional step for enabling the modification of said collection of services.
  • said server is configured to perform an additional step for enabling the change of said first service.
  • said operation (v) includes establishing through the network a communication link between the end-user communication device and a second server supporting the selected service to thereby enable access to the selected service wherein the server that supports the first service is able to receive instructions transmitted from the end user communication device while said device is linked to said second server.
  • FIG. 1 illustrates, schematically, a generalized system architecture in accordance with the prior art
  • Fig. 2 illustrates, schematically, a generalized system architecture in accordance with an embodiment of the invention
  • Fig. 3 illustrates a sequence of operations in an exemplary scenario as performed by the user and the system in accordance with an embodiment of the invention
  • Fig. 4 illustrates a partial database, with few data records, that is used in a system according to an embodiment of the invention.
  • Fig. 1 illustrates, schematically, a generalized system architecture 100 in accordance with the prior art.
  • Fig. 2 illustrates, schematically, generalized system architecture in accordance with an embodiment of the invention.
  • the network 100 of Fig. 1 supports added value services 120, which are generally implemented on different servers and uniquely identified by the user with a pre-defined respective access code, such as *1, *2, etc.
  • the user dials a selected access code through his/her cellular communication device 110 and establishes a communication link via the cellular network 100 with one of servers 120.
  • the user needs to recall the specific access code, say *2.
  • the user receives from the service provider a list of all access codes and their corresponding available services.
  • typical users commonly utilize only 1-3 services from among the variety of proposed services. As shown in Fig.
  • the user dials an access code, say *1, on his cellular communication device 210, and a communication link is established through the network 100, with a server 230 (that supports the service that is accessed through access code *1) for accessing a specific service.
  • server *I the server that supports the service that is accessed through access code *I is designated as "server *I”.
  • the specific service (say, * 1), it may be, e.g. the most frequently used by users of the network (e.g. voice mail service identified by access code *1). This would naturally result in that most users would recognize and remember this code and therefrom pick the desired added service (say through menu selection).
  • the specific service 230 can be any other service available to users of the network, possibly customized to each subscriber. Put differently, there may a first user whose access service 230 is identified by access code *1 and another user whose access service 230 is identified by a different access code.
  • Server *1 Having established communication with Server *1, the latter identifies the user by his/her end-user communication device and accesses the database for retrieving the collection of available added value services customized according to the identified end user communication device.
  • the database and customization procedure will be described with reference to Fig. 4.
  • server 230 After retrieving the customized collection of available added value services, server 230 transmits said collection to the identified end-user communication device through said cellular telephone network and receives from the user a selection of an added value service of interest from among said collection of added value services. For example, if the collection of customized services includes a traffic update (*2), news, (*11) and sport update, (* 12) conveyed to the user in the form of a voice menu, the user picks the one he/she is interested in, say, by dialing *2 (traffic), thereby obviating the need to remember the unique access code for each added value service, as is the case with hitherto known systems of the kind described with reference to Fig. 1.
  • server 230 establishes a communication link with device 210, and a server *2, supporting the service identified by access code *2, thereby enables the user to access the selected traffic service.
  • server * 1 230 is able to receive instructions transmitted from device 210. Such instructions may be, for example, to end the communication link, or to re-transmit the collection of services etc. It should be noted that server * 1 230 may transmit the full collection of services or a subset of the collection, for example, excluding those services previously accessed during that session. It should be noted that the system is not bound by the specific architecture of Fig. 2. Thus, by way of a non-limiting example, a few services may reside in the same server, and the actual server machine through which a connection is made (e.g. server * 1 for accessing added service * 1), may be dynamically changed, all as required and appropriate. Moreover, whereas for convenience of explanation the end-user communication device illustrated in Fig. 2 is a cellular telephone, the invention is not bound by this specific example, and accordingly other end-user communication devices such as Personal Digital Assistance PDA with wireless dialing capability may be utilized.
  • the user can access directly selected added value services, using their respective, unique access codes. This is normally applicable when the user remembers the code of the service of interest.
  • the system according to the invention also enables the user to access selected services not only through the cellular network, but also through the Internet.
  • Fig. 3 illustrating a sequence of operations in an exemplary scenario as performed by the user and server *1 of Fig. 2, in accordance with an embodiment of the invention.
  • the user dials *1, thereby accessing through the cellular telephone network a service having a unique access code - server * 1 230 of Fig. 2.
  • the server * 1 identifies the end-user communication device (step 300) and accesses a database for retrieving a collection of available added value services customized according to the identified end user's communication device (step 310).
  • server *1 transmits said collection to the identified end-user communication device through the cellular telephone network (step 320).
  • the user dials *2, thereby selecting service *2 to be accessed.
  • Server *1 receives the selection (step 330) and establishes a communication link between the end-user communication device and server *2 to thereby enable the user access to the selected service (step 340).
  • the user operates service *2.
  • server * 1 maintains all communication links for enabling the user to dial a predefined code, "#" for example, in order to terminate server *2 at any time and return to server * 1.
  • the user may choose to "hang up” and end his/her call. If the user dials #, then server * 1 again performs steps 310 to 340, i.e., it accesses a database for retrieving the customized collection of available added value services and transmits said collection to the identified end-user communication device through said cellular telephone network. It should be understood that the user may dial # as many times as desired.
  • Fig. 4 illustrates a partial database 40 (forming part of possibly larger database), with few data records, that is used in a system according to an embodiment of the invention. It should be understood that the invention is not limited to this specific structure and/or contents f the database of Fig. 4. In the specific example of Fig. 4, the customization data are indexed according to the key field "end user communication device" (41).
  • the user can select a predefined collection of services, suited to his needs.
  • Such predefined collection may be, for example, a business collection of services particularly relevant to business persons, e.g., content services such as stock rates, news, etc..
  • Another example is a collection of services relevant to teenagerssuch as games, entertainment information, etc.
  • the user is provided with a set of possible collections of available added value services, and the user selecting a collection from among said set to be the customized collection.
  • the user is provided with a set of added value services, and the user selecting one or more added value services from among the set to constitute the customized collection.
  • the customized collection of services may be time dependent, i.e., the user may select a specific service to be available for him/her during specific time intervals. For example, the user may select a game service to be available only after school hours.
  • said preliminary setting step includes a selection of one or more characteristics of the collection of the added value services. For example, the user may choose to receive said collection as a menu of selections, say, in the form of a voice menu. By way of another example, the user is able to select the menu interface to have either a male or female voice, or presented in a specific style, such as a menu that includes music.
  • device 123456 (45) is registered, but does not allow for setting a customized collection of services ("none" in filed 2 - (46)), and would thus receive from server * 1 the full collection of available services.
  • Device 234567 (47) is assigned to the business collection, and will thus receive those services previously assigned to the business collection (48) - services * 1, *2, *7 in data field 3 (49).
  • the setting of the business collection is determined by the service provider so the user is not free to add or delete a specific service from the predefined collection. However, the user is able to change his/her selection and to select a different pre-defined collection or a personalized collection.
  • Device 345678 (51) is assigned to a personalized collection (52) which includes those services specifically chosen by the user - services * 1 and *5 (53).
  • Data field 4 (44) represents the time-dependent associates to each selected service. As shown, * 1 is available for device 234567 all day long, as indicated by the "none" value- 54), while service *7 is available only between 08am - 08pm (as indicated by the value 08am-08pm - 55).
  • the invention is not limited to identify the customized collection of added services by the end-user communication device, and accordingly other means for identify the collection of customized added value services may be utilized.

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Security & Cryptography (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Telephonic Communication Services (AREA)

Abstract

L'invention concerne un procédé permettant à un utilisateur d'un dispositif de communication cellulaire (210) d'accéder à des services à valeur ajoutée, par l'intermédiaire d'un réseau de communication (200) (par exemple à un réseau de téléphonie cellulaire). Par l'intermédiaire du réseau de téléphonie cellulaire, l'utilisateur accède à un premier service, qui possède un code d'accès unique. L'utilisateur reçoit une panoplie de services à valeur ajoutée disponibles, lesquels sont personnalisés. L'utilisateur sélectionne un service à valeur ajoutée parmi la panoplie de services à valeur ajoutée disponibles, et reçoit l'accès au service sélectionné. L'utilisateur peut sélectionner un autre service et accéder au service sélectionné, et ce autant de fois qu'il le désire.
PCT/IL2002/000787 2001-09-30 2002-09-25 Systeme et procede d'acces a des services WO2003034699A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
IL145707 2001-09-30
IL14570701A IL145707A (en) 2001-09-30 2001-09-30 System and method for accessing services

Publications (1)

Publication Number Publication Date
WO2003034699A1 true WO2003034699A1 (fr) 2003-04-24

Family

ID=11075821

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/IL2002/000787 WO2003034699A1 (fr) 2001-09-30 2002-09-25 Systeme et procede d'acces a des services

Country Status (2)

Country Link
IL (1) IL145707A (fr)
WO (1) WO2003034699A1 (fr)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1848241A3 (fr) * 2006-04-17 2008-05-21 Roamware, Inc. Procédé et système utilisant une approche dans la bande passante pour fournir des services à valeur ajoutée sans utiliser de préfixe
US9763182B1 (en) 2016-04-13 2017-09-12 International Business Machines Corporation Mobile device morphing using mobile network availability

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5524146A (en) * 1992-04-17 1996-06-04 Bell Atlantic Network Services, Inc. Automatic access to communication service providers
US5835583A (en) * 1995-10-05 1998-11-10 Bell Atlantic Network Services, Inc. Mediated AIN control of short code access to information service providers
US6055512A (en) * 1997-07-08 2000-04-25 Nortel Networks Corporation Networked personal customized information and facility services
US6282279B1 (en) * 1997-02-10 2001-08-28 At&T Corp. Method and system for processing outbound service calls via a network adjunct platform

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5524146A (en) * 1992-04-17 1996-06-04 Bell Atlantic Network Services, Inc. Automatic access to communication service providers
US5835583A (en) * 1995-10-05 1998-11-10 Bell Atlantic Network Services, Inc. Mediated AIN control of short code access to information service providers
US6282279B1 (en) * 1997-02-10 2001-08-28 At&T Corp. Method and system for processing outbound service calls via a network adjunct platform
US6055512A (en) * 1997-07-08 2000-04-25 Nortel Networks Corporation Networked personal customized information and facility services

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1848241A3 (fr) * 2006-04-17 2008-05-21 Roamware, Inc. Procédé et système utilisant une approche dans la bande passante pour fournir des services à valeur ajoutée sans utiliser de préfixe
EP1848240A3 (fr) * 2006-04-17 2008-05-21 Roamware, Inc. Procédé et système utilisant une approche hors-bande pour fournir des services à valeur ajoutée sans utiliser de préfixe
US9763182B1 (en) 2016-04-13 2017-09-12 International Business Machines Corporation Mobile device morphing using mobile network availability

Also Published As

Publication number Publication date
IL145707A (en) 2004-02-08
IL145707A0 (en) 2002-07-25

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