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WO2003039172A1 - Procedure et systeme pour creer des informations - Google Patents

Procedure et systeme pour creer des informations Download PDF

Info

Publication number
WO2003039172A1
WO2003039172A1 PCT/SE2002/001986 SE0201986W WO03039172A1 WO 2003039172 A1 WO2003039172 A1 WO 2003039172A1 SE 0201986 W SE0201986 W SE 0201986W WO 03039172 A1 WO03039172 A1 WO 03039172A1
Authority
WO
WIPO (PCT)
Prior art keywords
user
procedure
information
message
module
Prior art date
Application number
PCT/SE2002/001986
Other languages
English (en)
Inventor
Henrik Groth
Peter Carlsson
Original Assignee
Telia Ab (Publ)
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Telia Ab (Publ) filed Critical Telia Ab (Publ)
Publication of WO2003039172A1 publication Critical patent/WO2003039172A1/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/38—Displays
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/30—Determination of the location of a subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H04M3/42068—Making use of the calling party identifier where the identifier is used to access a profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42093—Notifying the calling party of information on the called or connected party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42348—Location-based services which utilize the location information of a target
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it

Definitions

  • the present invention relates to a procedure and a system for answerphone/telephone answering machine messages, more exactly that a called person can decide whether a calling person shall have information regarding the called person' s position when the called one cannot answer.
  • the information flow is all the time increasing in times when the working places are growing more nomadic.
  • the answerphone is a good tool when a wanted/called person has no possibility to answer. It provides an opposite party with more information, alternatively possibility to record/provide a message. What is lacking at present is to get a more selected information about the wanted person. The information is often insufficient. In order to get information about the called one, a better way of getting more information without all the time updating the messages from the calling party is needed.
  • Dynamic answerphone messages with real time information such as position and directory/calendar information does not exist in present technology.
  • the present invention relates to a procedure and a permission/acceptance system to via a wireless telecommunication system provide possibility to, together with a conventional answerphone system, provide information about the called party's position if he/she has given permission/acceptance for this.
  • the information can include a message for instance about where the called party is at present, what he/she is doing etc.
  • the permission/acceptance system includes an answerphone service which is to be used when the subscriber has no possibility to answer a telephone call.
  • the answerphone service provides the calling party with the possibility to get more information about the called one, and that the calling party himself/herself can record/provide a specific message.
  • the procedure also provides possibility for the called party to give further information to the calling party, such as his/her geographical area, where he/she is.
  • the permission/acceptance system consists of a positioning service which is connected to one in the system included answerphone service .
  • the positioning service should be so designed that it can utilize known and future positioning services in a wireless network, thus extract information about the called party' s geographical position which after that is included in the called party's answerphone message.
  • the permission/acceptance system further can consist of one or more information databases which can be connected to the answerphone service; these databases can store preprogrammed speech messages which can be integrated in the called party's answerphone message.
  • the procedure is primarily intended be used in mobile telecommunication systems such as UMTS and GSM and there utilize most services the service provider wants.
  • One advantage with the present invention is to get better information about the person one is calling.
  • the invention can be used by operator to integrate positioning and directory/calendar information in existing answerphone services and by that offer a service which makes it possible to make the information flow more efficient since calling persons will have more facts about a person when he/she does not answer the call.
  • Figure 1 schematically shows a permission/acceptance system to achieve a procedure according to the present invention
  • Figure 2 shows an overview of procedure for answerphone function
  • Figure 3 shows a flow chart seen from the calling party/ side
  • Figure 4 shows a flow chart seen from the side of the permission/acceptance system.
  • FIG. 1 shows schematically a permission/acceptance system 100 to effect a procedure according to the present invention.
  • the permission/acceptance system 100 includes one or more users B, the positions of whom can be determined by means of a module for positioning 102.
  • Each user B can be connected to an answerphone each in a module for answerphone service 104 and/or a directory/calendar each in a module for directories/calendars 106.
  • the permission/acceptance system 100 of course can be built in different way but with similar functions.
  • Figure 2 is shown an overview of how a person, the user A, the calling party, tries to call/reach another person, the user B, the called party. It is based on that the user A calls the user B who is connected to the permission/ acceptance system 100 with its different functionalities.
  • the user A who uses some type of telephone/IP- telephone/mobile telephone, calls 204 to the second person, the user B, who is a user who one can position/mobile user.
  • the user A calls or contacts the user B via some network for instance a network or 2G/3G mobile network 202.
  • the user A comes 206 to the user B's permission/acceptance system 100 where the system provides 208, 210 the user A with information about the user B to the extent the user B allows and so much information that the user A wants and can get from the permission/acceptance system 100. This can be done by the user identifying himself/herself in some form, providing certain predefined code, or selects from any menu which type of information the user A wants .
  • the permission/acceptance system 100 can be used in cooperation between an answerphone service, directory/calendar function connected to a catalog server and a device which can be positioned by present and/or future mobile positioning technologies (for instance Bluetooth, CGI+TA, E-OTD, GPS and A-GPS) .
  • a device which can be positioned by present and/or future mobile positioning technologies (for instance Bluetooth, CGI+TA, E-OTD, GPS and A-GPS) .
  • the permission/acceptance system 100 makes it possible for the user to on each occasion when position information is asked for by for instance a service provider agree or disagree to that a position is provided to the person asking for it.
  • the invention is a procedure which combines positioning with the answerphone service.
  • the answerphone service can be included in the service offer which the operator obtains.
  • GPRS or other positioning system information is obtained about the user B's position included in the answerphone message.
  • Information about what the user B is doing can be derived from some type of catalog module at the company to which the subscription is associated. This provides for instance an added value of three dynamic variables to the static answerphone message.
  • a first variable VI derives information about to whom the answerphone service is allocated, in other words the name of the person, the user B.
  • a second variable V2 derives information from his/her, the user B's, directory/calendar located at the server of the company.
  • a third variable V3 shows position data in form of area where the person B is.
  • the calling party listens to a normal, static answerphone message similar to what is used today.
  • Information zone Z2 by a code YY the calling party can open the directory/calendar information. This code YY can be general and for instance only be accessed by calls from internal company numbers. - Information zone Z3, by a valid matching code ZZ the calling party can get information about (with all three variables) where the wanted person is and is doing.
  • Information zone is only a name used to describe that there are different options for the user B to present his/her information to the user A.
  • One or more information zones can exist.
  • procedure 300 in Figure 3 can be described according to the following.
  • the user A calls the user B "A calls B".
  • the user B's answerphone is switched on "B's answerphone on”.
  • the user A receives a question if he/she wants to indicate code for dynamic message or listen to a static answerphone message "dynamic or static message”.
  • Step 308 shows the case when the user A selects a static message, information zone Zl, "A selected static message". After that, the following step 310, the user B's static message is played back "B's message played back II". Further step 312, the user A can select to record/provide a message or not "A records/provides message or not" with subsequent end of the procedure which is shown in step 314 "end".
  • Step 316 shows the case when the user A selects dynamic message from information zone Z2, "A selected dynamic message Z2".
  • the user A keys a four digit code "A keys four digit code” and then follows the next step 320, the user B's answerphone message is played back with belonging activity "B's message played back 12".
  • the user A can select to record a message or not "A records/ provides message or not” with subsequent end of the procedure which is shown in step 314 "end".
  • Step 322 shows the case when the user A selects dynamic message from information zone Z3, "A selected dynamic message Z3".
  • the user A keys his/her user number, "A keys user number” and then follows next step 326, the user B's answerphone message is played back with belonging engaged activity and geographical position "B's message played back 13 with geographical position".
  • step 312 the user A can select to record/ provide a message or not "A records/provides message or not” with subsequent end of the procedure which is shown in step 314 "end".
  • the procedure 400 in Figure 4 is described according to the following.
  • the system 100 receives the user A's call to the user B "the system receives A's call”.
  • system 100 locates the user B and switches on the user B's answerphone "locate B's answerphone and switch it on”.
  • the system 100 asks the user A if he/she wants to indicate/provide his/her code for dynamic message or listen to a static answerphone message "dynamic or static message" .
  • Step 408 shows the case when the system 100 receives information from the user A that he/she has selected a static message from information zone Zl "static message". After that the following step 410, the system 100 plays back the user B's static message "plays back B's message II". Further step 412, the system 100 receives that the user A has recorded a message or not "A recorded/provided message or not" with subsequent end of the procedure which is shown in step 414 "end".
  • step 416 is shown the case when the system 100 receives information from the user A that he/she has selected dynamic message from information zone Z2, "dynamic message 12" .
  • step 418 the system 100 receives the 4-digit code the user has keyed “receives 4-digit code” and then follows next step 420, the system 100 plays back the user B's answerphone message with belonging engaged activity "plays back B's message 12".
  • step 412 the system 100 receives that the user A has recorded a message or not "A recorded/provided message or not" with subsequent end of the procedure which is shown in step 414 "end".
  • Step 422 shows the case when the system 100 receives information from the user A that he/she has selected dynamic message from information zone Z3, "dynamic message Z3".
  • the system 100 receives what the user has keyed as his/her user number, "A keys user number” and then follows next step 426, the system 100 plays back the user B's answerphone message with belonging engaged activity and geographical position "plays back B's message 13 with geographical position" .
  • Example of how a played back message may look like: «Hullo, you have reached user B. Again I can't take the call just now because I am busy with x (information is derived from the directory/calendar) and am at (place of position) . Please, record/provide a message after the tone signal>>. Further step 412, the system 100 receives that the user A has recorded a message or not "A recorded/provided message or not" with subsequent end of the procedure which is shown in step 414 "end".
  • Example 1 The user A and his/her colleagues are traveling a lot in their occupations as sellers.
  • a coordinator has the task to attend to that the sellers are up to their time schedules.
  • the sellers mobile telephones are frequently switched off or engaged due to meetings and other impediments. For that reason it may be useful to the coordinator to know where the different sellers are and which activity they at present are engaged in.
  • the coordinator and the sellers are giving each other full confidence, the coordinator has access to zone Z3. This means that the coordinator can have a check on what the sellers are engaged in at the time being. It may for instance sound like this when the coordinator calls the user B:
  • Example 2 In company A it is important to have good communication in the daily work. The colleagues are unfortunately engaged during the larger part of the days which means that much unnecessary time will be spent on trying to find right user. Company A for that reason has introduced a policy which makes it possible for the colleagues to key a 4-digit code which results in information about what the wanted person is doing and during which period of time. This will result in that the communication has been made considerably more efficient.

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)

Abstract

La présente invention concerne une procédure et un système de permission/acceptation (100) conçus pour fournir, par l'intermédiaire d'un système de télécommunication sans fil et avec un système de répondeur téléphonique classique, des informations concernant la position d'une personne appelée si celle-ci le permet/l'accepte. Le système de permission/acceptation comprend un utilisateur B, dont la position peut être déterminée au moyen d'un module de positionnement (102). L'utilisateur B est connecté à un module de service de répondeur téléphonique (104) et/ou à un module d'annuaire/calendrier (106). Un utilisateur A appelle un utilisateur B par l'intermédiaire de n'importe quel réseau de téléphonie mobile (202). La procédure fournit à l'utilisateur A autant d'informations concernant l'utilisateur B que l'utilisateur A souhaite et peut obtenir du système de permission/acceptation, tant que cet utilisateur B le permet/l'autorise.
PCT/SE2002/001986 2001-11-02 2002-10-31 Procedure et systeme pour creer des informations WO2003039172A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
SE0103651-6 2001-11-02
SE0103651A SE0103651L (sv) 2001-11-02 2001-11-02 System för att skapa information

Publications (1)

Publication Number Publication Date
WO2003039172A1 true WO2003039172A1 (fr) 2003-05-08

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ID=20285853

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/SE2002/001986 WO2003039172A1 (fr) 2001-11-02 2002-10-31 Procedure et systeme pour creer des informations

Country Status (2)

Country Link
SE (1) SE0103651L (fr)
WO (1) WO2003039172A1 (fr)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1662817A1 (fr) * 2004-11-30 2006-05-31 France Telecom S.A. Système et procédé pour fournir des informations relatives à une manière de communiquer
WO2008118690A3 (fr) * 2007-03-23 2009-04-09 At & T Ip I Lp Procédé et système de communication géodépendante

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0611239A1 (fr) * 1993-02-10 1994-08-17 International Business Machines Corporation Procédé et système pour l'actualisation automatique des mécanismes de réponse téléphonique
US5625668A (en) * 1994-04-12 1997-04-29 Trimble Navigation Limited Position reporting cellular telephone
WO1999053699A2 (fr) * 1998-03-30 1999-10-21 Sonera Oyj Systeme et procede de mise en oeuvre d'un service des abonnees absents
WO2002017602A1 (fr) * 2000-08-22 2002-02-28 Symbian Limited Procede et appareil pour la transmission d'information liee a l'utilisateur au moyen d'un dispositif hertzien

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0611239A1 (fr) * 1993-02-10 1994-08-17 International Business Machines Corporation Procédé et système pour l'actualisation automatique des mécanismes de réponse téléphonique
US5625668A (en) * 1994-04-12 1997-04-29 Trimble Navigation Limited Position reporting cellular telephone
WO1999053699A2 (fr) * 1998-03-30 1999-10-21 Sonera Oyj Systeme et procede de mise en oeuvre d'un service des abonnees absents
WO2002017602A1 (fr) * 2000-08-22 2002-02-28 Symbian Limited Procede et appareil pour la transmission d'information liee a l'utilisateur au moyen d'un dispositif hertzien

Cited By (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1662817A1 (fr) * 2004-11-30 2006-05-31 France Telecom S.A. Système et procédé pour fournir des informations relatives à une manière de communiquer
WO2008118690A3 (fr) * 2007-03-23 2009-04-09 At & T Ip I Lp Procédé et système de communication géodépendante
US8498654B2 (en) 2007-03-23 2013-07-30 At&T Intellectual Property I, L.P. Method and system for location-based communication
US9100785B2 (en) 2007-03-23 2015-08-04 At&T Intellectual Property I, L.P. Method and system for location-based communication
US9883334B2 (en) 2007-03-23 2018-01-30 At&T Intellectual Property I, L.P. Method and system for location-based communication

Also Published As

Publication number Publication date
SE0103651L (sv) 2003-05-03
SE0103651D0 (sv) 2001-11-02

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