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WO2003039117A3 - Telecommunications data capture system - Google Patents

Telecommunications data capture system Download PDF

Info

Publication number
WO2003039117A3
WO2003039117A3 PCT/NZ2002/000233 NZ0200233W WO03039117A3 WO 2003039117 A3 WO2003039117 A3 WO 2003039117A3 NZ 0200233 W NZ0200233 W NZ 0200233W WO 03039117 A3 WO03039117 A3 WO 03039117A3
Authority
WO
WIPO (PCT)
Prior art keywords
call
data storage
present
information
storage system
Prior art date
Application number
PCT/NZ2002/000233
Other languages
French (fr)
Other versions
WO2003039117A2 (en
Inventor
Andrew Matthew Burns Thompson
Original Assignee
Tvd Holdings Ltd
Andrew Matthew Burns Thompson
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Tvd Holdings Ltd, Andrew Matthew Burns Thompson filed Critical Tvd Holdings Ltd
Priority to CA002465529A priority Critical patent/CA2465529A1/en
Publication of WO2003039117A2 publication Critical patent/WO2003039117A2/en
Publication of WO2003039117A3 publication Critical patent/WO2003039117A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H04M3/42068—Making use of the calling party identifier where the identifier is used to access a profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)

Abstract

The present invention relates to a method of recording data associated with a telephone call which uses a data storage system in communication with a telephone exchange routing system. With the method provided an initial call to be routed is received where this call has associated call information. At least a portion of the associated call information can be transmitted to the remote data storage system which will then store at least a portion of this call information. The call involved can subsequently be routed using the telephone communications routing system after the call information or a portion thereof has been stored. The present invention may also be adapted to provide call routing facility and may also be adapted to forward further information accessible by the remote data storage system to a further remote computer system. Appropriate software and hardware or apparatus used to implement these methods is also encompassed with the present invention.
PCT/NZ2002/000233 2001-10-31 2002-10-31 Telecommunications data capture system WO2003039117A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CA002465529A CA2465529A1 (en) 2001-10-31 2002-10-31 Telecommunications data capture system

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
NZ51518301A NZ515183A (en) 2001-10-31 2001-10-31 Telecommunications data capture system
NZ515183 2001-10-31

Publications (2)

Publication Number Publication Date
WO2003039117A2 WO2003039117A2 (en) 2003-05-08
WO2003039117A3 true WO2003039117A3 (en) 2004-03-18

Family

ID=19928810

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/NZ2002/000233 WO2003039117A2 (en) 2001-10-31 2002-10-31 Telecommunications data capture system

Country Status (3)

Country Link
CA (1) CA2465529A1 (en)
NZ (1) NZ515183A (en)
WO (1) WO2003039117A2 (en)

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5883940A (en) * 1996-07-01 1999-03-16 Teledynamics Group, Inc. Interactive method and apparatus for the generation of leads
US5940497A (en) * 1997-02-10 1999-08-17 Genesys Telecommunications Laboratories, Inc. Statistically-predictive and agent-predictive call routing
WO2000026817A1 (en) * 1998-10-29 2000-05-11 Genesys Telecommunications Laboratories, Inc. A stored-media interface engine providing an abstract record of stored multimedia files within a multimedia communication center
EP1109389A1 (en) * 1999-12-17 2001-06-20 Siemens Aktiengesellschaft Signaling and routing of calls to a call-center via IP network
EP1134959A2 (en) * 2000-03-13 2001-09-19 Jintec Corporation Personal information verification method in call center

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5883940A (en) * 1996-07-01 1999-03-16 Teledynamics Group, Inc. Interactive method and apparatus for the generation of leads
US5940497A (en) * 1997-02-10 1999-08-17 Genesys Telecommunications Laboratories, Inc. Statistically-predictive and agent-predictive call routing
WO2000026817A1 (en) * 1998-10-29 2000-05-11 Genesys Telecommunications Laboratories, Inc. A stored-media interface engine providing an abstract record of stored multimedia files within a multimedia communication center
EP1109389A1 (en) * 1999-12-17 2001-06-20 Siemens Aktiengesellschaft Signaling and routing of calls to a call-center via IP network
EP1134959A2 (en) * 2000-03-13 2001-09-19 Jintec Corporation Personal information verification method in call center

Also Published As

Publication number Publication date
NZ515183A (en) 2004-08-27
CA2465529A1 (en) 2003-05-08
WO2003039117A2 (en) 2003-05-08

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