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WO2018125846A1 - Systèmes et procédés de détermination psap et position d'un appelant - Google Patents

Systèmes et procédés de détermination psap et position d'un appelant Download PDF

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Publication number
WO2018125846A1
WO2018125846A1 PCT/US2017/068344 US2017068344W WO2018125846A1 WO 2018125846 A1 WO2018125846 A1 WO 2018125846A1 US 2017068344 W US2017068344 W US 2017068344W WO 2018125846 A1 WO2018125846 A1 WO 2018125846A1
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WO
WIPO (PCT)
Prior art keywords
location
individual
computing device
portable computing
current
Prior art date
Application number
PCT/US2017/068344
Other languages
English (en)
Inventor
Michael R. Self
Frederick L. White
Original Assignee
LaaSer Critical Communications Corp.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US15/392,256 external-priority patent/US9693213B2/en
Application filed by LaaSer Critical Communications Corp. filed Critical LaaSer Critical Communications Corp.
Publication of WO2018125846A1 publication Critical patent/WO2018125846A1/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W64/00—Locating users or terminals or network equipment for network management purposes, e.g. mobility management
    • H04W64/003—Locating users or terminals or network equipment for network management purposes, e.g. mobility management locating network equipment
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/90—Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W76/00—Connection management
    • H04W76/50—Connection management for emergency connections

Definitions

  • a non-transitory computer-readable medium stores computer-executable instructions for: (1) determining a current location of a portable computing device; (2) receiving from a particular individual, via a user interface of a portable computing device, a request to place an emergency call; and (3) at least partially in response to receiving the request to place an emergency call: (a) using the determined current location of the portable computing device to determine a dispatchable location for use in dispatching emergency- assistance to the particular individual; (b) determining which particular one of a plurality of public-safety answering points will handle the emergency call; (c) updating a data structure to indicate that the portable computing device is at the determined current location, the data structure being a data structure that the particular public-safety answering point that will be handling the emergency call will access to determine location information for individuals who contact the public-safety answering point to request emergency assistance; and (d) initiating an emergency call, by the portable computing device, to the public-safety answering point, regarding an emergency involving the particular individual.
  • a computer system comprises: one or more computer processors; and memory storing computer-executable instructions that, when executed by the one or more computer processors, cause the one or more computer processors to perform operations comprising: (1) determining a current location of a portable computing device of a particular individual; (2) using the determined current location of the portable computing device to determine a dispatchable location for use in dispatching emergency assistance to the particular individual; (3) using the determined dispatchable location to determine which particular one of a plurality of public-safety answering points will handle the emergency call based on ; (4) receiving a request to place an emergency call requesting help for the particular individual, and (5) at least partially in response to receiving the request to place an emergency call: (A) updating a data structure to indicate that the portable computing device is at the determined dispatchable location, the data structure being a data structure that a particular public-safety answering point that will be handling the emergency call will access to determine location information for individuals who contact the public-safety answering point to request emergency assistance, and (
  • a computer-implemented method, according to various embodiments, of initiating an emergency call to an emergency services provider for an individual who is in need of emergency assistance, and for providing, to the emergency services provider, an accurate dispatchable location for the individual for use in dispatching emergency assistance to the individual comprises: (1) using one or more computing devices to continuously monitor a location of the individual's portable computing device; (2) receiving a request to place an emergency call; and (3) in response to receiving the request to place an emergency call: (A) updating a particular data structure with a current dispatchable location for the individual, as determined by the one or more computing devices that are continuously monitoring the location of the individual's portable computing device, the particular data structure being a data stmcture that a particular public-safety answering point, that will be handling the emergency call, accesses to determine location information for one or more individuals who are in need of emergency assistance; and (B) initiating an emergency call to the public-safety answering point, regarding an emergency involving the individual.
  • the method further comprises, before updating the particular data structure with the particular
  • a computer-implemented method for initiating an emergency call to an emergency sendees provider for an individual who is in need of emergency assistance, and for providing an accurate, dispatchable location for the individual, to the emergency sendees provider, for use in dispatching emergency assistance to the individual comprises, in response to receiving the request from a user to request initiation of the emergency call: (1) analyzing, in real time, current location data for the individual from a geolocation cache database, to determine a suitable current dispatchable location for the individual, (2) in response to determining the suitable current dispatchable location for the individual, updating an ALI database, in real time, to reflect that the individual's location is the determined current dispatchable location, the ALI database being an ALI database that a particular public-safety answering point that will handle an emergency call placed by the individual will access to determine the current location of the individual; and (3) initiating the emergency call to the particular public-safety answering point, wherein: (a) the method further comprises, before updating the ALI database to reflect that the individual's location is the determined current
  • Figure 1 is a block diagram of a Caller Location Determination System in accordance with an embodiment of the present system
  • Figure 2 is a block diagram of the Call Facilitation Server of Figure 1 ;
  • FIG. 3 is a flowchart that generally illustrates various steps executed by an
  • Figure 4 is a flowchart that generally illustrates various steps executed by a Caller
  • Figure 5 is a flowchart that generally illustrates various steps executed by a
  • Figure 6 is a diagram illustrating an example in which the system routes an emergency call, placed by an individual's wireless computing device when the device is in a first jurisdiction, to a first PSAP that is in the first jurisdiction and that is designated to handle emergency calls in the first jurisdiction, despite the fact that a cellular tower, which the individual's device is in communication with while placing the emergency call, is in a second jurisdiction, which is serviced by a second PSAP that isn't designated to handle emergency calls in the first jurisdiction.
  • the system solves the "Phase I misroute problem" that often results in delays in routing emergency services to individuals in need of help.
  • Figures 7-11 are example screen shots of a graphical user interface of a system according to a certain embodiment.
  • Systems and methods according to various embodiments may be used to initiate and/or mediate an emergency call and to facilitate providing an accurate dispatchable location to an emergency services provider that is handling the call.
  • the system is adapted to collect telemetry information from various sources, which may be endogenous and/or exogenous to the voice communications device (or other communications device) being used to place the emergency call (which may be a computing device, such as a smartphone, tablet computer, etc., with or without cellular communications capabilities).
  • the system may then relay some or all available telemetry data to a central geolocation cache database.
  • the system analyzes some or all available data stored in the geolocation database (e.g., at least substantially in real time - e.g., in real time) to determine the most likely candidate dispatchable location. The system then determines which particular one of a plurality of PSAPs is designated to handle emergency calls at the candidate dispatchable location. The system then causes the dispatchable location to be communicated, at least substantially in real time (e.g., in real time or near real time), to a database associated with the determined particular PSAP that will be handling an emergency call from the individual and, subsequently, to the individual (e.g., employee) at the PSAP that answers the call for assistance. Particular embodiments may also be adapted to facilitate placement of, and/or mediation of, the emergency call from the individual to the particular PSAP.
  • Systems and methods according to particular embodiments provide one or more user-controlled m echanisms that may supplement and/or replace some or all of the telemetry data communicated to the geolocation cache database and to optionally update the geolocation database and, optionally in near real time or real time, further update the appropriate PSAP lookup database with a dispatchable location provided by the user of the communications device (e.g., voice communications device).
  • the communications device e.g., voice communications device.
  • Certain, but not all possible embodiments use existing technologies, frameworks and architectures so as to not require expensive hardware and/or software upgrades on the part of the PSAPs, network providers, mobile phone service providers, or other entities,
  • the system may be adapted to accurately determine and communicate the current location of a caller who is making an emergency call (or other call) using a portable computing device, such as a cellular phone (e.g., a smartphone), VOIP telephone, or tablet computer.
  • a portable computing device such as a cellular phone (e.g., a smartphone), VOIP telephone, or tablet computer.
  • the system allows a user to use a software application (e.g., an "app" running on their portable computing device, or an operating system of a particular computing device) to communicate geoiocation telemetry and/or specify their likely location when the user is in one or more particular geographical locations.
  • a software application e.g., an "app" running on their portable computing device, or an operating system of a particular computing device
  • the user might specify that, when they are identified as being within a predetermined radius (e.g., a 100-yard radius) of their workplace, their likely location is at their workplace, on the second floor, in office 212.
  • a predetermined radius e.g., a 100-yard radius
  • the user might specify that, when they are identified as being within a pre-determined (e.g., optionally user-selectable) radius (e.g., a 50 yard radius) of their home, their likely location is at their home.
  • the system may be configured to automatically update the user's current location in the system's memory based on the user's current location. For example, if the user travels from their home to work, the system may: (1) in response to the user moving outside of the predetermined radius of their home, automatically update the user's location from "222 Peachtree Lane, Atlanta, GA" (their home address) to the user's current location, as determined by executing an algorithm utilizing the various telemetry data stored in the geoiocation cache database; and (2) in response to the user moving within a pre-determined radius of their workplace, automatically update the user's current location to "11 1 Workplace Avenue, Atlanta, GA" (the user's work address). In this way, the system may track, in real time, detailed information regarding the individual's most likely location based on the current indicated location of their portable computing device (e.g., smartphone).
  • portable computing device e.g., smartphone
  • the system first communicates the individual's current location (as determined above) along with the individual's phone number to a database associated with an emergency service provider (e.g., a "PSAP Lookup Database" such as a public automatic line information database) to indicate that the most likely dispatchable location of the portable computing device associated with the individual's phone number is the individual's communicated current location.
  • a database associated with an emergency service provider e.g., a "PSAP Lookup Database" such as a public automatic line information database
  • the system may also transmit any other suitable information regarding the individual - for example, a photo of the individual, information regarding the individual's medical history (e.g., allergies to medicine, recent medical procedures, etc.), and/or contact information for one or more people who hold the individual's medical power of attorney, next of kin and other relevant information.
  • a photo of the individual e.g., a photo of the individual
  • information regarding the individual's medical history e.g., allergies to medicine, recent medical procedures, etc.
  • contact information for one or more people who hold the individual's medical power of attorney e.g., next of kin and other relevant information.
  • the system may initiate and/or mediate a call from the individual to the emergency service provider.
  • an emergency service provider representative answers the call and the representative's computer automatically retrieves the dispatchable location information for the individual by using the incoming phone number as a key in the appropriate PSAP Lookup Database.
  • the representative's computer system may then convey the information to the emergency service provider representative in any suitable manner (e.g., by displaying the information on the representative's display screen). The representative may then use this information to direct emergency workers (e.g., a first responder) to the individual's current location.
  • the system may be configured to allow a first individual to place an emergency call on behalf of a second individual, who is with the first individual and who is in need of emergency assistance.
  • the system may be configured to allow the first individual to input the second individual's name into the system (e.g., via a suitable graphical user interface) along with any other pertinent information regarding the second individual (e.g., the second individual's telephone number or other contact information, and/or the second individual's appearance, current physical condition, medical background, etc.).
  • the system determines a current dispatchable location for the first individual as described elsewhere herein) and communicates the second individual's name and other pertinent information, along with the determined current dispatchable location for the first individual and the first individual 's phone number (and/or, optionally, the second individual's telephone number or other contact information), to a database associated with an emergency- service provider (e.g., a "PSAP Lookup Database" such as a public automatic line information database),
  • an emergency- service provider e.g., a "PSAP Lookup Database" such as a public automatic line information database
  • the system may then initiate a call to the emergency sendee provider.
  • the emergency service provider may then use either the first individual's phone number (or other uniquely identifying data for the first individual) or the second individual's phone number (or other uniquely identifying data for the second individual) as a key to look up information from the database, associated with the emergency service provider, that was previously updated by the system (e.g., immediately before the emergency call was placed to the emergency service provider).
  • the emergency service provider's computer system then displays the current dispatchable location of the first individual, the second individual's name, and the other pertinent information regarding the second individual to an emergency service representative (e.g., via a suitable display screen), and the emergency service representative then uses that information to dispatch a suitable emergency service provider to the second individual.
  • an emergency service representative e.g., via a suitable display screen
  • the system may operate as described above except that, instead of effectively using the first individual's dispatchable location as the second individual's dispatchable location, the system may have the first individual specify the actual location of the second individual (e.g., by entering the second individual's current address, room number, etc. into the system using a suitable graphical user interface, or selecting a location, via a suitable user interface, that was previously entered into the system), and then determine a suitable dispatchable location for the second individual based on the location information provided by the first individual.
  • the system then functions as described above except that, rather than updating the database associated with the emergency service provider (e.g., the PSAP database or other suitable database) with a dispatchable location that has been calculated based on the first individual's whereabouts, the system updates the database with the determined dispatchable location for the second individual.
  • the emergency service provider e.g., the PSAP database or other suitable database
  • the present systems and methods may be, for example, embodied as a computer system, a method, or a computer program product. Accordingly, various embodiments may be entirely hardware or a combination of hardware and software. Furthermore, particular embodiments may take the form of a computer program product stored on a computer-readable storage medium having computer- readable instructions (e.g., software) embodied in the storage medium. Various embodiments may also take the form of Internet-implemented computer software. Any suitable computer- readable storage medium may be utilized including, for example, hard disks, thumb drives, compact disks, DVDs, optical storage devices, and/or magnetic storage devices.
  • the computer instructions may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on a user's computer and partly on a remote computer, or entirely on the remote computer or server.
  • the remote computer may be connected to the user's computer through any suitable type of network, including but not limited to: (1) a local area network (LAN); (2) a wide area network (WAN); and/or (3) a cellular network. It should be understood that a particular computer's connection to the network may be made via an external computer (for example, by connecting to the internet via a "hotspot" provided by a portable wireless device).
  • the computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner such that the instructions stored in the computer-readable memory produce an article of manufacture that is configured for implementing the function specified in the flowchart block or blocks.
  • the computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer- implemented process (e.g., method) such that the instructions that execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart block or blocks.
  • Fig. 1 is a block diagram of a caller location determination system 10 according to particular embodiments.
  • the caller location determination system 10 includes: (1) one or more portable computing devices 45, which may, for example, include one or more cellular phones (e.g., a smartphone or traditional cellular phone), tablet computers, and/or laptop computers; (2) a call facilitation server 50 that may, for example, be remote from the one or more remote computing devices 45; (3) a geolocation cache database 40 that may include hardware and/or software that facilitates determining the geographic location of the one or more portable computing devices 45 and (4) a geolocation telemetry collection technology suite, which may include one or more devices for acquiring the telemetry related to the geographic location of the one or more portable computing devices 45; this geolocation technology suite may include hardware that is located on or within the one or more portable computing devices 45 and may include, for example, a GPS unit within the one or more portable computing devices 45, one or more accelerometers within the one or more portable computing devices 45, one or more
  • GPS unit within the one or more
  • the system may also include a call processing system 25 and a Public Safety Answering Point Server 30 that, for example, may be located at a Public Safety Answering Point 15 that is staffed by one or more PSAP representatives 20.
  • the system may further include a PSAP Lookup Database 60 (which may be, for example, a public automatic line information database) that is used for storing information (e.g., location information) that is associated with respective phone numbers (e.g., cell phone numbers or Voice-Over-IP (VOIP) numbers) and a Geolocation Cache Database 40.
  • PSAP Lookup Database 60 which may be, for example, a public automatic line information database
  • information e.g., location information
  • phone numbers e.g., cell phone numbers or Voice-Over-IP (VOIP) numbers
  • Geolocation Cache Database 40 e.g., Geolocation Cache Database
  • the system may further include one or more voice and/or data communication networks 60 for initiating and/or mediating communication between the various system components discussed above.
  • These one or more networks 60 may include any of a variety of types of wired or wireless computer networks such as the Internet (or other WAN), a private intranet, a mesh network, a public switch telephone network (PSTN), or any other type of network (e.g., a network that uses Bluetooth (standard or low energy Bluetooth), beacon communication technologies (e.g., iBeacon), and/or near field communications to facilitate communication between computing devices).
  • Figure 2 illustrates an exemplary diagrammatic representation of the architecture of a Call Facilitation Server 50 that may be used within the caller location determination system 10. It should be understood that the computer architecture shown in Figure 2 may also represent the computer architecture of any one of the one or more portable computing devices 45, the PSAP Server 30 and/or the geoiocation cache database 40 shown in Figure 1.
  • the Call Facilitation Server 50 may be connected (e.g., networked) to other computing devices in a LAN, an intranet, an extranet, and/or the Internet or other suitable network as shown in Figure 1.
  • the Call Facilitation Server SO may operate in the capacity of a server or a client computing device in a client-server network environment, or as a peer computing device in a peer-to-peer (or distributed) network environment.
  • the Call Facilitation Server 50 may be a desktop personal computing device (PC), a tablet PC, a set-top box (STB), a Personal Digital Assistant (PDA), a cellular telephone, a web appliance, a network router, a switch or bridge, a physical computer server, a cloud-based logical computer server and/or any other computing device capable of executing a set of instructions (sequential or otherwise) that specify actions to be taken by that computing device.
  • PC personal computing device
  • PDA Personal Digital Assistant
  • an exemplar ⁇ ' Call Facilitation Server 50 includes a processor 202, a main memory 204 (e.g., read-only memory (ROM), flash memory, dynamic random access memory (DRAM) such as synchronous DRAM (SDRAM) or Rambus DRAM (RDRAM), etc.), a static memory 206 (e.g., flash memory, static random access memory (SRAM), etc.), and a data storage device 218, which communicate with each other and other system components via a bus 232.
  • main memory 204 e.g., read-only memory (ROM), flash memory, dynamic random access memory (DRAM) such as synchronous DRAM (SDRAM) or Rambus DRAM (RDRAM), etc.
  • DRAM dynamic random access memory
  • SDRAM synchronous DRAM
  • RDRAM Rambus DRAM
  • static memory 206 e.g., flash memory, static random access memory (SRAM), etc.
  • SRAM static random access memory
  • the processor 202 represents one or more general -purpose or specific processing devices such as a microprocessor, a central processing unit (CPU), or the like. More particularly, the processor 202 may be a complex instruction set computing (CISC) microprocessor, reduced instruction set computing (RISC) microprocessor, very long instruction word (VLIW) microprocessor, or processor implementing other instruction sets, or processors implementing a combination of instruction sets.
  • the processing device 202 may also be one or more special- purpose processing devices such as an application specific integrated circuit (ASIC), a field programmable gate array (FPGA), a digital signal processor (DSP), network processor, or the like.
  • the processor 202 may be configured to execute processing logic 226 for performing various operations and steps discussed herein.
  • the call facilitation server 50 may further include a network interface device 208.
  • the call facilitation server 50 may also include a video display unit 210 (e.g., a liquid crystal display (LCD) or a cathode ray tube (CRT)), an alpha-numeric input device 212 (e.g., a keyboard), a cursor control device 214 (e.g., a mouse), and a signal generation device 216 (e.g., a speaker).
  • a video display unit 210 e.g., a liquid crystal display (LCD) or a cathode ray tube (CRT)
  • an alpha-numeric input device 212 e.g., a keyboard
  • a cursor control device 214 e.g., a mouse
  • a signal generation device 216 e.g., a speaker
  • the data storage device 218 may include a non-transitory computer readable storage medium 230 (also known as a n on -transitory computer-readable medium) on which is stored one or more sets of instructions (e.g., the emergency call facilitation module 300, the Caller Location Determination Module 400, and the Correct PSAP Determination Module 500) embodying any one or more of the methodologies or functions described herein.
  • a non-transitory computer readable storage medium 230 also known as a n on -transitory computer-readable medium
  • sets of instructions e.g., the emergency call facilitation module 300, the Caller Location Determination Module 400, and the Correct PSAP Determination Module 500 embodying any one or more of the methodologies or functions described herein.
  • the emergency call facilitation module 300, the Caller Location Determination Module 400, and the Correct PSAP Determination Module 500 may also reside, completely or at least partially, within the main memory 204 and/or within the processor 202 during execution thereof by the Call Facilitation Server 50 - the main memory 204 and the processing device 202 also constituting non-transitory computer-readable storage media.
  • the emergency call facilitation module 300 and the Caller Location Determination Module 400 may further be transmitted or received over a network 60 via a network interface device 208. It should be understood that any of the modules described herein, and any other computer-executable instructions described herein may be stored on any suitable non-transitory computer-readable storage medium and may be executed by any suitable computing device, such as any of the computing devices shown in Figure I .
  • modules and/or computer-executable instructions may be stored in memory, and executed by, any suitable computing device such as a central server, a desktop computing device, a laptop computer, a handheld computing device (e.g., a smartphone or tablet), and/or any other suitable computing device, such as any of those shown in Figure I .
  • any suitable computing device such as a central server, a desktop computing device, a laptop computer, a handheld computing device (e.g., a smartphone or tablet), and/or any other suitable computing device, such as any of those shown in Figure I .
  • the network 60 although illustrated as one "cloud" for the sake of brevity and ease of understanding should be understood to include one or more LANs, one or more virtual LANs, the Internet, one or more extranets, one or more WANs and/or other any other suitable networking topologies that facilitate the movement of data from one computing device to another.
  • each of the aforementioned networks may or may not have the ability to communicate directly with each other.
  • data that is destined for the Geolocation Cache Database 40 may traverse the public Internet but once received, may then be communicated (e.g., along with other data derived from the original data) via a private LAN to the Call Facilitation Server 50.
  • computing device-accessible storage medium 230 is shown in an exemplary embodiment to be a single medium, the term “computer readable medium” should be understood to include a single medium or multiple media (e.g., a centralized or distributed database, and/or associated caches and servers) that store the one or more sets of instructions.
  • the terms “computing device-accessible storage medium” or “computer-readable medium” should also be understood to include any medium that is capable of storing, encoding, or carrying a set of instructions for execution by the computing device and that may, for example, cause the computing device to execute any one or more of the methodologies of the present invention.
  • the terms “computing device-accessible storage medium” and “computer-readable medium” should accordingly be understood to include, but not be limited to, solid-state memories, optical and magnetic media, etc.
  • a caller location determination system 10 is adapted to gather telemetry related to one or more particular locations, track and/or determine the location of an individual and to communicate the individual's most likely dispatchable location to an emergency services provider (e.g., a representative at a Public-Safety Access Point). This may be useful, for example, in identifying the current location of the individual after they initiate a call to a Public-Safety Access Point requesting help in case of an emergency.
  • an emergency services provider e.g., a representative at a Public-Safety Access Point
  • Figure 3 is a flow chart of operations performed by an exemplary Emergency Call
  • the system begins, at Step 305, by receiving information that a particular individual is at a particular location.
  • the system may do this in any suitable way.
  • the system may receive information regarding the location of the particular individual from one or more components of a geolocation technology suite 55,
  • a geolocation technology suite 55 may include, for example, one or more exogenous or endogenous systems or components that may be used in determining the location of an individual (e.g., by determining the location of a computing device in the individual's possession).
  • a geolocation technology suite 55 may include: (1 ) one or more GPS units associated with one or more portable computing devices 45 associated with the individual (e.g., the individual's smartphone, tablet, wearable device, etc....); (2) one or more networks 60 (e.g., wireless or wired networks) that a portable computing device associated with the individual is connected to, (3) one or more cell towers that a portable computing device associated with the individual is in communication with, (4) one or more computing devices that a portable computing device 45 associated with the individual is in communication with (e.g., via beacon technology); and/or (5) one or more RF receivers (e.g., one or more AM or FM radio receivers, or television receivers) associated with (e.g., physically embodied within) a portable computing device associated with the individual.
  • networks 60 e.g., wireless or wired networks
  • RF receivers e.g., one or more AM or FM radio receivers, or television receivers
  • the system may receive the geolocation data from the geolocation technology suite 55 in any suitable manner.
  • an application running on the individual's portable computing device may be adapted to capture at least some of this information and transmit the information, via one or more suitable networks 60, to the geolocation cache database 40.
  • an operating system associated with the individual's portable computing device 45 may capture the location information and transmit the information to the geolocation cache database 40 via one or more suitable networks 60.
  • one or more third party portable computing devices that are not associated with (e.g., not owned or used by) the particular individual may run an application that automatically broadcasts the location of the particular individual in response to receiving an indication (e.g., via Bluetooth or beacon communications) that one or more of the individual's portable computing devices is adjacent the third party portable computing device.
  • the geoiocation technology suite may determine and/or approximate the location of the individual in any suitable manner.
  • the system (or one or more other systems that are in communication with the system) may use information from one or more cellular towers to approximate the location of a portable computing device associated with the individual (and then assume that the individual is at same location as their portable computing device).
  • the system may approximate the location of an individual by first determining that the individual's portable computing device 45 is in communication a particular wireless network having a particular MAC address and then approximate the location of the individual (e.g., again assuming that the individual is near their portable computing device) by accessing a suitable database to determine a physical address associated with the MAC address.
  • the system may, in various embodiments, be adapted to receive data regarding the reception of one or more RF signals (e.g., from any suitable source) adjacent the individual.
  • the system may use a radio receiver of a portable computing device associated with the individual to determine whether the radio receives one or more specific radio stations. The system may then use this information to determine at least the approximate current location of the individual.
  • the system may be adapted to tune an FM receiver of the individual's portable computing device to a particular FM frequency (e.g., 100.7 MHz) and then read the data channel to determine whether the station is a particular station that is associated with a particular geographic location (e.g., WHYI FM, which is broadcast only in South Florida). If so, the system may use this information to determine, for example, that the individual is currently in the particular geolocation. (e.g., in South Florida).
  • a particular FM frequency e.g. 100.7 MHz
  • WHYI FM which is broadcast only in South Florida
  • the system may use the portable computing device's FM receiver to scan the entire FM spectrum, and then enumerate all of the commercially broadcast radio stations and their relative signal strengths. The system may then use the determined FM signals and signal strengths to determine an approximate location of the individual . Similar techniques may be used for AM radio, television, and/or other RF signals (e.g., signals sent by satellites or other types of broadcasting equipment) through which a location may be inferred, or at least partially inferred, by either the existence of an RF signal and/or information encoded into the signal.
  • AM radio, television, and/or other RF signals e.g., signals sent by satellites or other types of broadcasting equipment
  • the system may receive information, from one or more social networking cites, indicating that a particular individual is at a particular location. For example, the system may receive an indication that the individual has "checked in" to a particular location on a social networking site, such as Foursquare. Similarly, the system may receive an indication that the individual has updated their status on a social networking site to indicate that they are at a particular location. In certain embodiments, the system may receive the individual's location from one or more social networking sites and/or operating systems that continuously track the location of the individual's portable computing device (e.g., smartphone or tablet). Examples may include, for example, the Tile application or a portable computing device operating system, such as iOS.
  • the Tile application or a portable computing device operating system, such as iOS.
  • the system may also, or alternatively, determine the location of a particular individual by reviewing one or more communications sent from, or to, the individual.
  • the system may be adapted to review any electronic communications sent by or to the individual's portable computing device (or other computing device, or electronic communications account, such as e-mail or Twitter) to determine the individual 's location.
  • the system may be adapted to automatically review any "Tweets" sent by an individual to determine whether they include an indication of the individual's current location.
  • the system may use this as an indication that the individual is located at an address associated with the restaurant NOCA in Roswell, GA (which the system may obtain from a suitable database of business addresses).
  • the system may determine the likely location of an individual by "snapping to" the location of the individual. This functionality is discussed in greater detail below in conjunction with Figure 4. For example, various embodiments of the system are described above as automatically associating a particular likely location with an individual if: (1) the individual is within a predetermined distance of the likely location, or (2) if the individual is within a particular geographic region that contains the likely location.
  • the system may receive a manual indication (e.g., an explicit manual indication) from a user regarding the user's location. For example, before placing an emergency call (e.g., immediately before placing the call), or while on the call, the user may select a particular indicia on a graphical user interface associated with a particular application running on their smartphone (or other portable computing device 45) indicating that they are currently at their home or office address, or in another address that, for example, may have been preprogrammed into the system's memory (e.g., using the software application). For example, the system may request that the user select one of the user's pre-entered locations when the user uses the system to initiate the emergency call.
  • a manual indication e.g., an explicit manual indication
  • the system may be adapted to allow a user to manually type their current location into the system immediately before or during the emergency call.
  • the system after receiving information from one or more sources regarding the current location of the individual, applies a pre-determined set of rules (e.g., a location-determination algorithm) to determine a most likely current dispatchable location for the individual.
  • a pre-determined set of rules e.g., a location-determination algorithm
  • the system may, for example, be configured to regard certain types of location information as more accurate than others and to use those more accurate sources of information in favor of other sources when necessary to choose between information from multiple sources.
  • the system may be configured to take the number of location sources indicating that a particular individual is at a particular location into account when determining the most likely current dispatchable location of an individual. For example, if the system receives information from four different sources indicating that an individual is at a particular movie theater, and the system receives information from a single source indicating that the individual is at home, the system may be adapted to determine that the individual is likely at the movie theater since multiple sources indicate that the individual is at the movie theater, and only a single source indicates that the individual is at home.
  • the system is adapted for, at least partially in response to determining the most likely current dispatchable location for the individual (e.g., after making this determination), updating a data structure associated with the appropriate public-safety answering point (i.e., the public-safety answering point that will be handling an emergency call from the individual) to indicate that the individual is at the determined dispatchable location.
  • the system may (e.g., using a suitable API) update a public ALI database that is used by the PSAP to indicate that the individual is at the system-determined dispatchable location.
  • the system may do this, for example, by updating one or more records in the database to indicate that the portable computing device associated with the individual's cellular phone number is located at the system-determined dispatchable location.
  • the system may update the PSAP's database directly (e.g., in this same manner) to reflect the individual's current location.
  • the system may update the data structure associated with the public-safety answering point with any suitable information.
  • information may include, for example: (1) the individual's current dispatchable location; (2) the actual longitude and latitude of the user's portable computing device 45 ; (3) the location of an individual within a particular building (e.g., a particular room description or room number), (4) a description of the individual (e.g., the individual's gender, age, height, hair color, and/or eye color); (5) one or more medical conditions of the individual (e.g., one or more allergies of the individual); (6) the fact that the individual is blind, deaf, or unable to speak; (7) one or more languages spoken by the individual; (8) one or more images of the individual (e.g., pictures or videos); (9) contact information for one or more individuals associated with the particular individual (e.g., one or more emergency contacts for the individual); or (10) any other suitable information for the individual.
  • the information may include one or more
  • Step 315 the system proceeds to Step 315, where it facilitates the initiation of, and/or mediation of, an emergency call to the public-safety answering point (e.g., regarding an emergency involving the individual).
  • the system may do this in any suitable manner using any suitable hardware and/or software.
  • the system may initiate the call via the individual's portable computing device (e.g., the individual 's smartphone) and/or use any other suitable communications hardware or software to initiate and/or mediate the call.
  • system may include a Call Facilitation
  • the Call Facilitation Server 50 may be adapted to act as a communications bridge between the one or more portable computing devices 45 and the Public-Safety Answering Point 15.
  • the Call Facilitation Server 50 may be adapted to initiate and maintain a communications channel between the PSAP 15 and the Call Facilitation Server 50 while maintaining a separate communications channel directly with the user's portable computing device 45. This may help to maintain consistent staffing of the emergency call because, even if the communications channel between the user's portable computing device 45 and the Call Facilitation Server 50 becomes unavailable, the connection between the Call Facilitation Sever 50 and the PSAP may be maintained. This may allow the user to re-establish a call with the same emergency services representative by simply reestablishing communications between the user's portable computing device 45 and the Call Facilitation Server 50.
  • the system may not include a Call Facilitation Server
  • the system's call generation functionality may, for example, be located entirely on the user's portable computing device.
  • one or more functions described herein as being performed by the Call Facilitation Server 50 may be executed by one or more servers that aren't configured to initiate or mediate calls.
  • the system may include text-to-speech functionality for using computer- generated sound to communicate information (e.g., the user's current location) to emergency representatives in the course of an emergency call that has been initiated as described above.
  • information e.g., the user's current location
  • This may be useful, for example, if the user cannot physically speak, or if they are in a situation where it wouldn't be advisable to speak.
  • Figure 4 is a flow chart of operations performed by an exemplary Location
  • Step 405 the system begins, at Step 405, by receiving information from one or more sources regarding the location of an individual that will be the subject of an emergency call.
  • Step 410 the system uses the information from the one or more sources to determine the location of the individual.
  • Step 415 it ends the process.
  • Caller Location Determination Module 400 begins by receiving input regarding a likely location of a particular individual when the individual is in a particular geographical area that includes both the likely location and at least one other location within the particular geographical area.
  • the user might specify that, when they are identified as being within a pre-determined radius (e.g., a 100 yard radius) of their workplace (which the user may define, for example, using an address, a geolocation of the workplace, etc.), their likely location is at their workplace, on the second floor, in the office in the Northwest corner of the building.
  • a pre-determined radius e.g., a 100 yard radius
  • the user might use the system to define a geofence that includes their workplace and specify that, when they are identified as being within the user-defined geofence, their likely location is at their workplace, on the second floor, in office 212, As a further example, the user might specify that, when they are identified as being within a pre-determined radius (e.g., a hundred foot radius) of an address or within a geolocation that corresponds to their home, their likely location is at their home.
  • a pre-determined radius e.g., a hundred foot radius
  • the system may allow a user to input their likely location at a particular address if they are determined to be at that particular address. For example, if an individual is staying at a particular hotel, after the individual arrives at the hotel and checks in, they may use the system to save, to the system's memory, an indication that, if they are determined to be at the hotel, they will likely be in a particular room in the hotel (e.g., the particular room that the individuai is staying in at the hotel - e.g., Room 207).
  • the system may accept the input described above in any suitable manner.
  • the system may be adapted to store and run an application (e.g., an "app") on a portable computing device 45 (e.g., a smartphone or tablet) associated with the user.
  • the user may, for example, use a graphical user interface (or other interface) associated with the application to enter one or more location titles along with detailed location information regarding each location ,
  • FIGs 5 and 6 An example location input interface screen is shown in Figures 5 and 6.
  • the user interface may be operable to accept a title of a particular location (e.g., "Ryan's House") along with location information (e.g., an address and/or geocode for the location) for that particular location.
  • location information e.g., an address and/or geocode for the location
  • the system may enter multiple locations into the system (e.g., the individual's home address, work address, gym address, friends' addresses, etc.)
  • the system may track the location of the user (e.g., in real time, substantially in real time, or with a time delay) using any suitable location tracking technique (e.g., by tracking the location of a portable computing device or other location detection device associated with the user - such as the user's smartphone, smart watch, tablet computer, GPS chip, etc.; by tracking user's location via one or more social media web sites; by tracking the location of a vehicle associated with the user; or by using any other suitable location-tracking technique).
  • any suitable location tracking technique e.g., by tracking the location of a portable computing device or other location detection device associated with the user - such as the user's smartphone, smart watch, tablet computer, GPS chip, etc.
  • tracking user's location via one or more social media web sites e.g., by tracking the location of a vehicle associated with the user
  • any other suitable location-tracking technique e.g., by tracking the location of a portable computing device or other location detection device associated with the user - such as the user's smartphone
  • the system may, for example, receive an indication that the individual is within one of the geographical areas that the system received information regarding.
  • the system may, at least partially in response to receiving the indication that the individual is within the geographical area, update a data structure (e.g., a PSAP Lookup Database 35, or other database associated with one or more emergency service providers, or any other suitable data structure) to indicate that the individual is at the likely location.
  • a data structure e.g., a PSAP Lookup Database 35, or other database associated with one or more emergency service providers, or any other suitable data structure
  • the system may also update the data structure to include any other suitable information regarding the individual - for example, information regarding the individual's medical history (e.g., allergies to medicine, recent medical procedures, etc.), or contact information for a person who holds the individual's medical power of attorney.
  • information regarding the individual's medical history e.g., allergies to medicine, recent medical procedures, etc.
  • contact information for a person who holds the individual's medical power of attorney e.g., allergies to medicine, recent medical procedures, etc.
  • the system may also, at least partially in response to receiving the indication that the individual is within the geographical area, change a graphical user interface associated with the system to indicate that the system has determined that the user is at the likely location.
  • Figures 8 and 9 show the system's progression between showing that the user is not at the user's office (See Figure 8, in which the user's office is not highlighted), and showing that the user is at the user's office (See Figure 9, in which the user's office is highlighted and the system is displaying an indication (e.g., an alphanumeric message) that the user is within 150 feet of the user's office and, therefore, the system is listing the user's location as the address of the user's office (4402 Northeast 11 th Avenue, Oakland Park, Florida)).
  • the user may initiate a call to emergency services provider.
  • the user may do this, for example, by selecting an appropriate "emergency call” button of a graphical user interface displayed by an application on their portable computing device (e.g., smartphone) 45 (such as the "Start Emergency Call” button shown in Figure 7), or by simply dialing an appropriate emergency services number (e.g., 91 1) on their portable computing device.
  • the system receives the request from the user to place an emergency call and then, at least partially in response to receiving the request, communicates the likely location to a location database used by an emergency service to determine the location of individuals (e.g., the PSAP Lookup Database 35).
  • the system facilitates a call between the individual and the emergency service provider (e.g., a PSAP).
  • the system may do this, for example, by simply executing a call to a predetermined emergency phone number (e.g., 911).
  • a predetermined emergency phone number e.g. 911
  • the system may initiate communications between the individual and the emergency service provider in any other suitable manner (e.g., via video communications, SMS communications, etc.).
  • an emergency service provider representative After answering the call, an emergency service provider representative answers the call and the representative's computer automatically retrieves position information for the individual by using the incoming number as a key in the PSAP Lookup Database.
  • the representative's computer system may then convey the information to the representative in any suitable manner (e.g., by displaying the information on the representative's display screen).
  • the representative, and/or any suitable computer system may then use this information to direct emergency workers to the individual's current location.
  • the Caller Location Determination Module In other embodiments of the invention, the Caller Location Determination Module
  • 400 may use any other suitable technique (such as any suitable technique described elsewhere herein), rather than the "snap-to" techniques described in this section, to determine the current location of an individual.
  • the system may execute an additional step, that may, for example, be executed before or after Step 310 of Figure 3 or as part of Step 310, of determining which particular Public-Safety Answering Point (PSAP) will handle the emergency call that is initiated at Step 315.
  • PSAP Public-Safety Answering Point
  • the system may do this by, for example, determining which particular PSAP is assigned (e.g., by a suitable federal, state, or local government authority) to handle emergency calls involving individuals at the particular location of Step 305 (the particular location where the individual requiring emergency assistance is currently located).
  • the system may determine the appropriate PSAP using any other suitable technique, such as determining an appropriate PSAP based on the individual's identity, nationality, county of residence, type of assistance required (police, fire, ambulance, etc), etc.
  • Figure 6 depicts an example in which the above-referenced functionality may be important.
  • a cell tower 610 is located within a first county that is west of a particular county line 605.
  • An individual 620 carrying a handheld computing device e.g., a smartphone
  • the individual is within relatively close proximity to the cell tower 610, which is in the first county.
  • a first PSAP, PSAP 1 is designated to handle emergency calls within the first county.
  • a second PSAP, PSAP 2 is designated to handle emergency calls within the second county, which is where the individual is located.
  • the individual who has family history of heart disease, begins to feel pain and tightness in his chest, and he suspects that he is suffering a heart attack. He is walking in a remote rural neighborhood that is unfamiliar to him and he is not near any street signs, so he is unable to determine his current street address based on his current surroundings.
  • the individual dials an emergency number (e.g., 911) on his smartphone, which is communication with the cellular tower 610 that is in the first county.
  • an emergency number e.g., 911
  • the emergency caller will often be routed to PSAP 1 which is in the first county, since the caller's location is often assumed to be the location of the cell tower that the user's handheld computing device is in communication with. This would result in the emergency call being handled by a PSAP that is not assigned to handle emergency calls at the location of the individual who is in need of assistance. This could seriously delay the dispatching and arrival of emergency personnel to the individual's dispatchable location.
  • the system in response to the individual dialing the emergency number on his smartphone, the system executes the Caller Location Determination Module 400, which determines a dispatchable location for the individual.
  • the system may, for example, determine that the individual is at 625 Alder Lane, Marietta, GA.
  • the system then executes the Correct PSAP Determination Module 500 to determine the particular PSAP, from a plurality of PSAPs, that is designated to handle calls from the individual's determined dispatchable location.
  • the system would identify PSAP 2 640 as the correct PSAP to handle the emergency call, since the determined dispatchable location is within the second county and PSAP 2 is designated (e.g., by a suitable government authority) to handle emergency calls within the second county.
  • Step 310 the system updates a data structure associated with the determined
  • PSAP PSAP 2 to indicate that the individual is at the determined dispatchable location.
  • the system then, at Step 315, facilitates the initiation of, and/or mediation of, an emergency call to PSAP 2, regarding an emergency involving the particular individual.
  • an emergency service provider representative at PSAP 2 answers the call and the representative's computer automatically retrieves the dispatchable location information for the individual by using the incoming phone number as a key in the PSAP Lookup Database (or by using any other suitable technique, such as any of those described elsewhere herein).
  • the representative's computer system may then convey the information to the emergency service provider representative in any suitable manner (e.g., by displaying the information on the representative's display screen).
  • the representative may then use this information to direct emergency workers (e.g., a first responder) to the individual's current location.
  • the system may be adapted to allow a user to enter contact information for one or more individuals that the user would like the system to automatically notify if the user places an emergency call.
  • the system in response to the user initiating an emergency call, the system automatically initiates a communication to those one or more individuals. This may, for example, serve to notify the specified individuals of the fact that the user has placed an emergency call.
  • the communication may optionally include the user's location and/or other information, such as one or more automatically generated images from the user's portable computing device. This may allow the specified individuals to provide immediate help to the user and/or to contact an emergency sendees provider on behalf of the user.
  • the system may be adapted to cause the user's portable computing device to automatically capture data from their present location, which may be useful in determining their present circumstances (e.g., on an ongoing basis until this feature is manually turned off). For example, the system may cause the portable computing device to take a picture every predetermined period of time (e.g., every three seconds) and transmit that picture to an emergency service provider or other individual and/or computer for use in assessing the status of the individual during an emergency (e.g., after the user places an emergency call). The system may also or alternatively activate a microphone associated with the user's portable computing device so that emergency service providers can hear what is happening proximate the user.
  • a predetermined period of time e.g., every three seconds
  • the system may also or alternatively activate a microphone associated with the user's portable computing device so that emergency service providers can hear what is happening proximate the user.
  • the system may be adapted to cause the individual's portable computing device to transmit an electronic and/or sound beacon. This may help rescue workers in locating the individual.
  • portable computing devices e.g., portable computerized devices that fall within the "Internet of Things” - e.g., computerized cars, shoes, pens, suitcases etc.
  • non-portable computing devices such as ATM machines, non-portable household appliances and desktop computers, may also be used in place of one or more of the portable computing devices described above,

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  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Health & Medical Sciences (AREA)
  • Emergency Management (AREA)
  • Environmental & Geological Engineering (AREA)
  • Public Health (AREA)
  • Telephonic Communication Services (AREA)

Abstract

L'invention concerne des systèmes informatiques, selon divers modes de réalisation, conçus afin d'aider les fournisseurs de services d'urgence à déterminer la position d'un individu ayant besoin d'aide. Dans divers modes de réalisation, le système peut être conçu afin de déterminer une position actuelle accessible pour l'individu ayant besoin d'aide, d'utiliser l'emplacement accessible déterminé afin de déterminer quel point de réponse de sécurité publique particulier traitera l'appel d'urgence concernant l'individu, de mettre à jour la structure de données associée au point de réponse de sécurité publique particulier afin d'indiquer l'emplacement actuel d'individu, et de lancer et/ou d'induire un appel entre l'individu et le fournisseur de services d'urgence. Dans divers modes de réalisation, la mise à jour de la base de données peut fournir des informations plus précises concernant la position de d'individu que ce qui aurait été disponible autrement pour l'individu.
PCT/US2017/068344 2016-12-28 2017-12-22 Systèmes et procédés de détermination psap et position d'un appelant WO2018125846A1 (fr)

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US15/392,256 US9693213B2 (en) 2015-11-12 2016-12-28 Caller location and PSAP determination systems and methods
US15/392,256 2016-12-28

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