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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software allows companies to provide their customers with the tools to review and promote the services the company offers for marketing purposes.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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27 Products for "customization" with 1 filter applied:

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  • 1
    Acuity Scheduling
    Make online appointment scheduling and management a breeze with Acuity Scheduling. Acuity Scheduling is an easy to use online appointment scheduling software that helps professionals and businesses fill their schedule--minus all the hassle. With Acuity, clients see your real-time availability, book appointments fast, and pay in advance. All without you needing to organize and reorganize things.
    6,471 Ratings
    Starting Price: $16.00/month
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  • 2
    Mentornity

    Mentornity

    Mentornity LLC

    Trusted by top-tier organizations and award-winning mentoring initiatives worldwide. Mentornity is your all-in-one platform for crafting impactful, sustainable mentoring engagements. Elevate Your Program: ✔️ Advanced Analytics: Gain deep insights into program effectiveness. ✔️ Customizable Smart Matching: Pair mentors and mentees with precision. ✔️ Custom Onboarding: Tailor the experience to meet your specific needs. ✔️ Integrated Calendaring: Schedule with ease...
    99 Ratings
    Starting Price: Free (10 Users)
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  • 3
    Optify

    Optify

    Optify

    ... handle the rest. If you’re a solo coach, coaching team, or running an internal coaching program, you can easily use Optify to securely manage programs, honoring confidentiality and providing coaches, clients, and program managers only what they need. From custom program design to coach matching to the customizable library of learning resources, you’ll have what you need to level up your practice.
    Starting Price: $79 per month
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  • 4
    ProAgenda

    ProAgenda

    ProAgenda

    Take the next step in your golf business. Your hub to automate and optimize your academy. Never miss out on bookings again with the ProAgenda.com booking and coaching platform. Save time on your administration and make way to grow your business with our all-in-one golf business tool for scheduling, payments, coaching and much more. Your personal booking site. Safe and secure payments. Automated booking confirmations and reminders. Get a grip on your financials. Professionals. Your...
    Starting Price: $9 per user per month
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  • 5
    Pluform

    Pluform

    eCoachPro

    Combine offline with online guidance and support, anywhere and anytime. Facilitate smooth and effective cooperation between you, your colleagues and clients. Create one central place to keep all communication, documentation and assignments together. Offers clients the opportunity to work on their development in a flexible and continuous way. Organize, customize and assign multi-media content to individual clients or groups. Easily keep track of client development and progress with Session logs...
    Starting Price: $9.58 per month
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  • 6
    Nudge Coach

    Nudge Coach

    Nudge Coach

    We help coaches, consultants, creators and influencers launch a customized coaching app for their clients in less time without coding or breaking the bank. Nudge is the easiest way to launch your online coaching program in a customizable mobile app. No coding, just coaching. Built to make online coaching easier, more effective and more scalable, Nudge Coach makes it easy to customize a coaching app for your clients. Make staying on track easier for your clients by building simple forms...
    2 Ratings
    Starting Price: $60 per month
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  • 7
    Fons

    Fons

    Fons

    ... a breeze with personal booking links, manual scheduling features, and recurring appointments you can set and forget. (Don't actually forget them, though!) Fons gives you the tools to run your business like a pro & make a better living while retaining your soul and sanity. Your Fons membership comes with a free listing in the Marketplace, helping you get found when customers search online for businesses like yours.
    1 Rating
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  • 8
    e-PaCT

    e-PaCT

    uExcelerate

    e-Platform-as-Coaching-Tool (e-PaCT). Our cloud based AI enabled platform is one-stop coaching management tool, designed to manage your client / employee coaching lifecycle for easy adoption of coaching culture by Coach and the Organization. The platform helps you establish and run your customized internal coaching program end to end for effective coaching engagement for your clients / employees. Manage internal, external coaches, or combination of both. Appointment scheduling and calendar...
    Starting Price: $5 per user, per month
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  • 9
    Profi

    Profi

    Profi

    Whether you’re a boutique coaching agency, corporate wellness vendor, or consulting firm, get everything you need to manage and grow your business. We're your strategic technology partner that lets you focus on your clients while providing best in class experience. Be the top coaching organization that differentiates, wins more contracts and retains customers better while making your coaches more and more powerful and productive, hence making your customers happier and increasing customer...
    Starting Price: $49 per month
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  • 10
    StoryPrompt

    StoryPrompt

    StoryPrompt

    StoryPrompt is a video-first community platform designed to help customer-centric businesses serve more people face-to-face. The first of its kind, StoryPrompt uses asynchronous video to help community builders truly connect with customers at a human level, deepen relationships, and collect testimonials, reviews, and other powerful user generated content. You simply create a link, send it to out, and collect video or audio responses in no time – automatically transcribed and captioned...
    Starting Price: $79 per month
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  • 11
    Macrostax Team
    We skip the middle man and give your clients everything they need directly through our app including custom macros, food tracking, recipes, and suggested portion sizes. Provide accountability by checking weight progress and food logs at both a group level and individual client level. Start turning a profit quickly with ready-to-go content for social, email, digital, and physical flyers. Run, customize, and automate your own challenges to build a stronger community and motivate your members...
    Starting Price: $9.99 per month
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  • 12
    DoTimely

    DoTimely

    DoTimely

    Find available staff or enable them to pick the open jobs. Reduce the back and forth of scheduling. Set your invoicing and payment collection schedules and let the system do the work for you. Connect with your customers easily and naturally. You can fully express yourself and communicate using not only text but also photos, videos, emojis and more. Provide a delightful experience to customers and enable them to self service and access information when they want. Clients can request appointments...
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  • 13
    HoneyBook

    HoneyBook

    HoneyBook

    HoneyBook helps creative entrepreneurs and freelancers book more clients, manage projects and get paid all in one place. With their business management software, you can automate your busy work and stay on top of all your to-dos, saving time and money so you can grow your business. Its like your own personal assistant. This all-in-one management platform streamlines business processes, from first inquiry to final payment, so business owners can spend less time on administrative work and...
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    16 Ratings
    Starting Price: $19 monthly ($16 annually)
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  • 14
    CoachVantage

    CoachVantage

    CoachVantage

    Take control of your coaching business and watch it grow. Practice management software for coaches. CoachVantage doesn't just automate your business, it empowers you to grow your business. Automated scheduling: This is the solution to the biggest time killer of all – playing email ping-pong to schedule a session! With Automated Scheduling, you simply create your events, set your scheduling rules, publish your booking page and get booked. CoachVantage will transform your scheduling from...
    Starting Price: $39 per month per user
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  • 15
    Ubindi

    Ubindi

    Ubindi

    Simple admin tools for teachers & studios of yoga, fitness, dance, music, arts & crafts, cooking, language conversation... let Ubindi handle admin while you focus on teaching. Made for non-techie people! Real or virtual classes: create a schedule with in-person or online classes. Ubindi works with Zoom or anything. On demand videos: add as many recordings as you like! Online bookings: take registrations (make payment required or optional, or donation based) Passes and...
    2 Ratings
    Starting Price: Free
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  • 16
    Insala Coaching
    ... engagement and the overall coaching program. Provide coaches with a space to mentor and develop together, a proven strategy for building engagement with your coach community. Your customer success partner provides consulting and best practice advice on how to grow your coaching program.
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  • 17
    Pearl

    Pearl

    Pearl

    Pearl develops and supports software focused on tutoring. Our fully integrated classroom and administrative tools allow small companies and large grant-based institutions to launch and scale tutoring programs with ease. Whether instruction occurs online or in-person, Pearl's platform gives educators everything they need to improve the lives of the of the students they serve, while also delighting their parents! Our customers are educational organizations ranging from academic institutions...
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  • 18
    orbnet

    orbnet

    orbnet

    ... in the "cloud". Hosted in German data centers. The highest safety requirements for technology and maintenance enable you to work without worries - from anywhere in the world and at any time! orbnet = bookkeeping + appointments Appointments? Finally no more email ping pong. Accounting? Automated and easy. Customer management? Always up to date. No unnecessary additional costs. No unnecessary familiarization with various tools. No manual synchronization of data. GDPR-compliant and GOBD-compliant!
    Starting Price: $25 per month
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  • 19
    Coaching Director

    Coaching Director

    Coaching Director

    ... coaching engagements. Meets rigorous compliance requirements in highly regulated industries. Cloud-based, highly secured, scalable platform. Coaching Director provides a unique set of features focused specifically on the process of coaching management. Coaching Director combines the enterprise-class capabilities businesses require with outstanding customer support. Designed specifically for corporate HR and coaching providers. Find out if it’s right for your business.
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  • 20
    CoachTrigger

    CoachTrigger

    CoachTrigger

    .... These and many other performance issues combined lead to lower motivation, productivity, revenues, and profitability in an organization. The modern employee has a lot on their plate. Looking after customers, filling in complex CRM systems, learning the necessary skills, being efficient, focusing on the right tasks, meeting targets, staying positive, motivated, and productive.
    Starting Price: $99 per month
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  • 21
    Training Tilt

    Training Tilt

    Tilt Software

    All In One Platform. Everything you need in a single platform. Coaching and analysis, client onboarding, products, website, payments, messaging, community, and more. Get your new clients signed up and onboarded using our payments and signup features. Create custom forms and link them to the signup process so all the information you need from your clients is collected and linked to their profile. You can use our payment gateways or manually trigger the signup process after using your own offline...
    Starting Price: $27 per month
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  • 22
    AdminOnline

    AdminOnline

    AdminOnline

    AdminOnline is an affordable, easy to use and effective web-based management system to assist small business owners with invoicing, communication and administration. Managing your business can be child’s play with Admin Online as your partner. Leaving you to focus on what you do best, like teaching and coaching. Access and manage your business information from anywhere, anytime. Communicate quickly and efficiently with your customers. Put control back into your business. If you are a small...
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  • 23
    Sounding Board

    Sounding Board

    Sounding Board Labs

    ... making strategic decisions to managing change. Training is a one and done, easily forgotten learning tactic. Leadership coaching for groups, on the other hand, leads to lasting behavioral change. Our global, managed network of highly skilled, certified leadership coaches is among the best in the industry. Our coaches have been exactly where your leaders are now, and where they’re trying to go. Even better, our customer support and coaching excellence teams are right there.
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  • 24
    Coachview

    Coachview

    CoachView

    .... It is suitable for training institutes, educational establishments, training agencies and business academies. Organizations that develop and improve every day and want to keep the freedom for their way of training. You want to get more out of your training organisation, but you need more control. You want to serve customers flexibly, but also reduce the many manual tasks. You also want to get rid of all those separate lists and systems. Coachview course administration software is here for you.
    Starting Price: €80 per user per month
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  • 25
    FreshLearn

    FreshLearn

    FreshLearn

    Build, market & sell digital products directly to your fans. Change the way your knowledge is valued. Create and sell courses under your own personalized online digital storefront in less than 60 minutes. Yes, you read it right. Create an online knowledge commerce website backed by powerful tools that help you find customers, drive sales, and manage your day-to-day business. Create a business. Take your skill online and start a new way to make money. Your handwork, your money, you own it. Get...
    1 Rating
    Starting Price: $25 per month
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  • 26
    Volt

    Volt

    Volt

    Build, track, and manage your entire strength and conditioning program with Volt’s easy-to-use software. Develop strong athletes and spark a lifelong love of training with Volt. Create and customize full-year, periodized training programs in minutes. No more Excel sheets at the dinner table. Volt teams report significant strength gains in the first 2 months of using Volt, and fewer injuries year over year. Edit your training as much (or as little) as you like down to each individual set and rep...
    Starting Price: Free
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  • 27
    Workee

    Workee

    Workee

    Best website builder for small businesses with seamless customization. Get your site up and running in less than 1 minute. Create your work schedule in seconds. Set days, hours, or any configuration you want. Built-in bookings, payments, video calls, and invoicing to automate a freelance business in one place. Flexible options for better time management and monetization. Any time slots available for engagements of your choice. Selling your professional services and jobs on your Workee website...
    Starting Price: $290 per month
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