Best Customer Feedback Software in Germany - Page 5
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Compare the Top Customer Feedback Software in Germany as of October 2025 - Page 5
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1
Qualtrics XM for Customer Experience
Qualtrics
Gain and retain the right customers with Qualtrics XM for Customer Experience, the world’s most agile marketing platform for customer experience strategy improvement. Qualtrics XM for Customer Experience is focused on helping enterprises increase customer loyalty while reducing customer churn. To achieve this, the platform offers tools that: measure the customer experience and establish baselines, prioritize and predict customer trends, and track progress against baselines to optimize success. Qualtrics XM for Customer Experience is the world’s most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every touchpoint along the customer journey. Qualtrics XM for Customer Experience helps organizations create conversations with customers and measure their experiences across all touch-points, prioritize and predict key experience drivers, and drive action throughout an organization. -
2
KePSLA
KePSLA
KePSLA works with hotels and the hospitality industry to provide guest feedback solutions, social listening tools, deep guest analytics & competition watch. Our solutions helps our customers to better understand their guests and thus hyper personalize the product and services. We guarantee ROI on our solution within 60 days of installation and a noticeable positive impact on your bottom line. Our solutions cover the entire spectrum of the traveler journey from creating inspiration, helping in research, improving the booking process, enhancing travel experiences & influencing advocacy. Power your business with our Review Intelligence solution. Manage your online reputation, grow your reviews on sites that matter to you most, deep dive into guest reviews and understand your hotel performance by the department. -
3
Hello Customer
Insider Metrics
Hello Customer is the end-to-end customer feedback management platform that lets you collect, analyse and react to customer feedback in real-time. Set up customer satisfaction surveys with NPS, CSAT or CES and open feedback fields. Our AI engine ISAAC provides you with sentiment analysis and categorisation of the feedback so you can immediately see where your product or service is doing well or where you need to improve. -
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Fullstory
Fullstory
Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks, revealing the untold story behind consumer behaviors. From building better fraud detection and forecasting to creating personalization that genuinely resonates, Fullstory enables product, engineering, and data teams to connect sentiment signals with other data sources to intentionally design the next best action. Providing deeper and more immediately actionable insights beyond conventional web and product analytics that can only surface what’s happening but not why, Fullstory is the only behavioral data platform that provides the context needed to build in-the-moment experiences that drive revenue. With automatically captured, indexed, and semantically structured first-party data— served up to your data ecosystem or through our product analytics with session replay, Fullstory’s behavioral data is ready-made for AI. Enterprises no longer waste countless hours and resources analyzing data. -
5
Nicereply
Nicereply
Online customer satisfaction survey software, including CSAT, Net Promoter Score ® (NPS) & Customer Effort Score ™ (CES 2.0). Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide - Increase your survey response rates by 200% - See your data in your CRM and set triggers based on it - Get 3x more feedback without sending more emails - Customize both the look and content of your surveys - Set goals, track KPIs, generate reports and more...Starting Price: $39.00/month -
6
Usabilla
SurveyMonkey
Optimize your digital channels with customer feedback. Collect real-time feedback across all your digital channels to improve your customer experience. Use digital customer feedback to understand the “why” behind your data. Ask your users the right questions at the right moment in their customer journey to make better informed decisions. Collect real-time feedback to optimize your website. Eliminate assumptions and get the real insights you need from website visitors. Knowing what’s working (and more importantly, what’s not) means you can proactively improve your website’s conversion rates. Collect in-app feedback on how to improve your mobile app experience. Integrate feedback seamlessly into your app and target users at a specific moment in their user journey. Uncover what you need to improve to get those 5-star app store ratings! Get data that goes beyond open and click-through rates. Find out what users think of the content you send them and use their feedback to improve. -
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Upland Rant & Rave
Upland Software
Respond to customer feedback and close the loop efficiently with real-time alerts. See what customers are saying with data analysis, visualizations, and taxonomies tailored to your organization. Collect, analyze, and act on internal feedback to create champion employees that thrive on keeping customers happy. Create a seamless delivery process with proactive communications. Reduce call center volume and create a culture of customer care. Reduce operational cost with a digital-first approach. Easily capture multi-channel feedback from any point in the customer journey. Reduce cart abandonment and hear the voice of the ‘silent shopper’ with listening posts. Prevent churn and make service improvements with real-time feedback. Address tenant needs faster while reducing the volume and complexity of complaints. Reduce inbound calls and keep customers informed with proactive communications. -
8
GuestTouch
GuestTouch
Refreshingly Simple Reviews, Guest Engagement and Messaging Solution for Modern Hoteliers. Next Generation Reputation Management. Influence your customer’s booking decisions with cutting-edge reputation management: get fresh reviews, collect feedback, improve your online scores, analyze reviews, show off your best reviews on your website with review widget, and respond to your guests’ reviews automatically. Comprehensive Review Responses. Stand out and instill confidence In travelers, researching their next stay with hand-crafted, personalized responses to your online reviews. Guest Messaging Platform. Connect with your customers at all stages of their journey with SMS and even WhatsApp. A multi-channel simple to use communication platform that enables personalized guest experiences, operational excellence, and increased revenue. Fully Automated Chatbot. AI-powered webchat that increases direct bookings. Up to 60% of travel shoppers who book through an OTA -
9
Feedio
Feedio
Feedio is an all-in-one customer feedback and analytics platform built for digital professionals, SaaS companies, and e-commerce businesses. It helps teams collect, analyze, and act on customer feedback to improve satisfaction and retention. Using tools like sentiment analysis, trend tracking, and NPS scoring, Feedio transforms raw feedback into actionable insights. Businesses can identify promoters and detractors, refine product strategies, and deliver better customer experiences. The platform also allows users to curate verified testimonials to strengthen brand trust and credibility. With an intuitive dashboard and automation features, Feedio empowers businesses to turn feedback into meaningful growth. -
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Gleap
Gleap
Communicate with your users directly and build better software by discovering their everyday pain points. Fix bugs 10x faster than competitors. Let users pinpoint exactly where it happened. Replay bugs exactly as they happened. See things through the eyes of your users. Let users know they have been heard. Build trust and relationships with your users. User feedback surveys. Get user insights based on targeted surveys directly integrated in your app or website. Integrate easily in minutes on mobile and web apps. Manage, track and assign all in one place. If screenshots and video replays were not enough, users can draw and select exactly where the bug is. Fully automate your workflow by integrating Gleap with all your favorite platforms including Zapier. Let your users know they are appreciated when they are the first to notice things aren’t quite right. Increase your productivity by 40% with detailed bug reports. Gone are the days of trading emails with your users. -
11
eTrusted
eTrusted
Feel the pulse of your brand by capturing continuous feedback at any relevant touchpoint online or offline. Foster a customer-centric culture with actionable insights gained from feedback data. Shape the net reputation of your organization with active feedback management and marketable content. Transactional feedback is generated when you ask a person (i.e. customer, supplier, agent, etc.) for feedback after an interaction with your organization. Typically this will be at one or more touchpoints and can include: purchase order, claim entry, product delivery, check-out, a visit by a service technician, and many more. Each feedback is associated with somebody who really did interact with your organization, making feedback both valuable and authentic. The great benefit of transactional feedback is the ability to capture opinions when they change. Because the perception of your organization rarely changes without a reason, people are much more likely to change their opinion. -
12
Hoick CustomerMX
Hoick
CustomerMX enables organizations to monitor, respond and improve the main points along a customer journey and incorporate customer feedback into every decision. CustomerMX enables organizations to monitor, respond, and improve the main points along the customer journey. Connect with your customers where they are and capture real-time feedback in the moments that matter. With social sentiment and internal data all feeding into one platform, you’ll get a complete view of what customers are thinking and feeling. CustomerMX helps users understand customer perceptions regarding their organizations through relevant data collection of all the various experiences that customers have with your company and can help improve customer retention and loyalty. Understand customer behaviors by market. Optimize customer share of wallet. Expand brand awareness and equity. Reduce business cost to serve. -
13
Idiomatic
Idiomatic
Idiomatic unlocks the "why" behind your customer feedback with world-class AI that's customized to your business. Stop relying on general text analytics & manual analysis, and partner with Idiomatic to start executing the right decisions faster. See everything organized in one place, at one time. Turn feedback into data-driven actions in real-time. Understand which issues drive key metrics (NPS, CSAT, surveys, and more). Gain from our hyper-custom approach to your unique business data. Idiomatic takes the guesswork out of strategic decisions by transforming all of your customer feedback into a complete, data-driven voice of the customer picture. Take a proactive approach with Idiomatic's real-time notifications about specific changes in customer experience. Our hyper-custom approach allows you to partner your business logic with our AI and get the results you need. Connect insights from all customer feedback channels. -
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LucidVueCX
Ignite Tek
LucidVueCX aggregates and analyzes every customer interaction including voice calls, social media posts, online reviews, and more, across digital and live agent channels. By tapping into the deeper conversations, business executives are offered a 360-degree view of their customer base with opportunities to monitor, analyze and ultimately affect customer conversations to enhance productivity, risk protection, and media efficiency. Consumers offer feedback and revenue-generating ideas with every contact they make. Yet much of this input goes unnoticed or gets lost inside dispositions and siloed KPIs with valuable feedback falling wayside. LucidVueCX linguistic models automatically analyze new input, patterns, and critical keywords in customer conversations, bringing deeper meaning to shape CX transformation efforts. Automated real-time discovery of target keywords and critical comments from client interactions can serve as "early warning" indicators for shifts in buyer sentiment. -
15
Product Signals
Product Signals
Managing feature requests shouldn't feel like a full-time job. Your product team spends hours maintaining feedback in spreadsheets and Jira, only for them to become disorganized and abandoned. We help Product teams easily collaborate on feature requests across departments with context from Salesforce and Hubspot. Feedback hits your inbox from every direction. We help product teams cut through the noise. Quantifying request impact and customer details. Surfacing top requests by product area or theme. Ensuring necessary submission details. Create templates so teams can extract all the necessary details. Reducing redundant roadmap questions. Avoid spending hours responding on Slack or email and update teams in a few clicks. Get total revenue impact and customer context. See top requests in areas you manage by common themes. Customer-facing teams encounter product feedback every day. -
16
Lang.ai
Lang.ai
Lang auto-tags every support interaction with your own unique data categories, cutting average time to resolution by 60%+. Activate your customer support data to unlock a faster, smarter CX team. With better-categorized support interactions, you can automate manual agent tasks like routing, triage, and prioritization cutting average time to ticket resolution. Every company is sitting on a trove of customer interaction data. Lang helps you define your own unique CX categories to capture and structure more data than previously possible. Easily generate insights from your data that drive customer retention and surface revenue opportunities. With your own data language, Lang will help you auto-tag and categorize customer interactions to find new patterns in your data. Easily configure automation based on these insights with integrations into key CX systems. Auto-tag and categorize incoming support tickets in real-time. -
17
HappyOrNot
HappyOrNot
The genuine feedback collected with our Smileys helps you improve customer experience and drive growth, efficiency and profit. Happy customers buy more! Capture emotions here and now. Improving customer experience is a continuous cycle of gathering high quantities of reliable feedback and taking action. Transform your business with real-time customer insights. If you’d like to learn more about our Smiley feedback solution and how it can work for your specific business needs, we’re here to help. HappyOrNot enhances your customer experience, uncovers issues and presents ways to fix them. Let the feedback flow in and share it across the organization and inspire service excellence. It’s one of those things that simply work. Our Success Services give you the tools and best practices to transform your organization. A successful analytics tool is fun to use and provides accurate predictions and real-time insights. -
18
Canvs
Canvs
Canvs AI is an insights platform that transforms open-ended text from surveys, social media, transcripts, product reviews, and more into conversational intelligence about how people feel and why. Canvs is used by some of the world’s most admired brands, research agencies, and media and entertainment companies to accelerate time-to-insights, deepen understanding of audiences, and reduce the cost of analysis. Automate the analysis of open-ended text to quickly unlock consumer insights with deep, nuanced emotional context and high analytical confidence. Quickly explore, filter, and compare findings and generate stunning data visualizations with Canvs’ intuitive, easy-to-use insights portal. Streamline analysis of open-ends in your brand and concept tests and automate the coding of unaided awareness, recall and attribute questions. Quickly identify and categorize the sentiment and emotions associated with responses and respondents. -
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SupporTrends
SupporTrends
We use AI to understand and organize your customer feedback from support tickets, online reviews, call recordings, and even surveys, allowing you to see and understand your natural language data with unprecedented clarity. Your customers share mountains of qualitative feedback with you - via surveys, email, chat, phone calls, and more. They often discuss potential purchases, ask questions, or maybe even want to return a product. We use Machine Learning to understand what the natural language of Churn and Retention look like. Quickly identify the features, products, and feedback that correlate most highly with Customer Retention and Churn.Starting Price: $249 per month -
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Korrect
Korrect
Korrect is a simple product feedback management tool specially crafted for product teams who are working on scale and listening to multiple channels of feedback. We also discovered that being transparent with your users and customers earns you customer loyalty so we ended up building stuff where you can build and maintain a public roadmap along with internal roadmaps.Starting Price: $149 per month -
21
AlloReview
AlloBrain
Create more effective campaigns and improve your customer knowledge by connecting the customer information collected in feedback to your CRM. Thanks to real-time analysis, leverage positive feedback and engage with your unsatisfied customers. Engage 100% of your customers based on their feedback. Our AI analyzes each feedback in real-time to provide a personalized response to the customer based on their comments and satisfaction. Maximize the potential of your promoters and engage your detractors with a response to their dissatisfaction. Improved customer experience when they want, customers receive an answer to their needs. Cost optimization reduces your department's expenses: a cost-effective solution with a 600% ROI. -
22
Antrika
Antrika
Welcome to Antrika, a leading innovator in customer feedback management solutions. At Antrika, we understand the vital role that customer feedback plays in shaping businesses and driving continuous improvement. Our passion for delivering exceptional customer experiences led us to develop cutting-edge software that empowers organizations to listen, analyze, and act on customer feedback with precision and efficiency.Starting Price: $59/month -
23
Syncly
Deep BlueDot
Syncly (YC W23) turns daily customer feedback into actionable product and operations insights, helping you make sense of the voice of the customer data and proactively address issues before they churn. With Syncly, you can: - Centralize feedback from various sources: Syncly integrates seamlessly with your CX tech stack, even aggregating app reviews, surveys, calls, and more. - Dynamic Sentiment Analysis: Syncly tracks customers' sentiments from their feedback, allowing you to engage them at the right moment. - VoC Report Automation: No more manual tagging and Excel marathons. Syncly automates VoC reports with powerful charts and dashboard features. - AI Search: Ask Syncly AI to answer critical business questions and get a concise overview of customer feedback from everyday queries. -
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Benchmark Intelligence
Benchmark Intelligence
Benchmark Intelligence is an SMS customer feedback and survey platform for brick & mortar businesses. Our system collects feedback from automated intelligent text based surveys. We also provide two-way SMS communication functionality so that you can reach out to dissatisfied customers and alleviate their experience.Starting Price: $50 to 100 per month -
25
Clarity
Clarity
Empower your whole team to stay close to your customers. Powering teams building something people want. You spend hours getting customers on the phone and get the most out of every minute. Track every follow-up and never drop the ball. Track speaker and sentiment to improve your pitch. Automatic feedback extraction to spot trends across calls. Upload call scripts to track answers to important questions. Share and rewatch the important parts of a call. Share product feedback directly from the voice of the customer. Clarity will enrich your Linear tickets with customer context. Send notes and highlights to Slack after every call to keep your team in sync. Clarity automatically extracts requests, pain points, and more. Track every piece of feedback a customer gives to close the loop. Feedback is aggregated into trends so you can spot opportunities. Insights form across conversations, not just in individual calls. -
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Unwink AI
Unwink AI
Unwink AI is an advanced customer intelligence platform designed to process and analyze both structured and unstructured feedback data. It uses AI-powered tools to extract valuable insights, automate complex workflows, and provide real-time reports that help businesses enhance customer experiences, boost product development, and improve operational efficiency. With features like sentiment analysis, multilingual support, and personalized AI assistants, Unwink AI enables teams to quickly detect trends, manage feedback loops, and make data-driven decisions that elevate customer satisfaction and optimize business strategies. -
27
Quickhunt
Quickhunt
Quickhunt is a modern tool that helps product and customer-facing teams manage user feedback in one place. It simplifies the entire feedback process—from collecting insights to prioritizing what to build next. With features like a visual roadmap, in-app surveys, and a built-in changelog, Quickhunt makes it easy to keep users informed and involved. You can centralize feedback from different channels, spot trends, and turn real user input into meaningful product decisions. Whether you're building a new feature or planning long-term goals, Quickhunt keeps your team focused on what matters most to your users. It’s built for speed, clarity, and collaboration, so your team can stop guessing and start building with confidence. Simple to use, easy to set up, and free to get started—Quickhunt is the smarter way to stay connected with your customers and grow your product the right way.Starting Price: $79/month -
28
Persimi
Persimi
Persimi provides detailed, actionable qualitative data from uniquely authentic AI personas that you can completely customize. Chat for organic back-and-forth insights or generate one of our one-of-a-kind Insight Reports Get feedback, perspectives, and ideas you can use right now today. Engage any time, any where, without the hassle of scheduling. Spend the time you want (with privacy when it matters) to explore any idea, no matter how deep, without your inner circle looking over your shoulder. Print Insight Reports to share with your stakeholders, to prove your objective data and generate confidence. -
29
Beheard
Beheard Labs
Beheard Labs is an AI-powered customer insight platform that helps teams understand and act on customer feedback. It streamlines the way organizations collect, analyze, and apply insights by combining automation with advanced analytics. With BeHeard, businesses can turn raw feedback into clear, actionable insights in a fraction of the time. Key Features - Research Automation: Query and segment your database with natural language, run campaigns, and generate reports without manual effort. - Voice of Customer Agent: Always-on AI agent that asks nuanced, conversational questions across email, Slack, in-app, or web. - Deep Customer Profiles: Tie disparate VOC data sources into unified customer profiles with next-best-action recommendations. - Brand & Reputation Management: Capture moments of joy to drive advocacy, and proactively intercept negative feedback to protect your brand.Starting Price: $3000/month -
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Micorza
Micorza
Micorza is an AI-powered customer insights platform that helps businesses listen, understand, and act on feedback. It collects direct feedback through multilingual voice and survey tools and gathers indirect signals from app reviews, chats, support calls, and more—bringing everything into one unified view. By categorizing insights for different teams and providing recommendations with task assignments, Micorza turns customer voices into clear actions that drive growth.