Audience

Sales and customer success teams that need a powerful AI agent solution

About Salesforce Agentforce

Humans with Agents drive customer success together. Build and customize autonomous AI agents to support your employees and customers 24/7.

An Agentforce Agent is a proactive, autonomous application that provides specialized, always-on support to employees or customers. They're equipped with the necessary business knowledge to execute tasks according to their specific role.

Agentforce Service Agents engage customers autonomously across channels 24/7 in natural language. They resolve cases swiftly and accurately because every answer is grounded in trusted data. Set your Service Agent up in minutes using prebuilt templates, or customize fast with low-code. Define clear security guardrails and when to seamlessly escalate to human employees.

Agentforce SDRs autonomously answer product questions, handle objects, and book meetings for sales reps. They act and respond accurately, with responses grounded in your business data.

Other Popular Alternatives & Related Software
Vertex AI
Vertex AI
(727 Ratings)
Build, deploy, and scale machine learning (ML) models faster, with fully managed ML tools for any use case. Through Vertex AI Workbench, Vertex AI is natively integrated with BigQuery, Dataproc, and Spark. You can use BigQuery ML to create and execute machine learning models in BigQuery using standard SQL queries on existing business intelligence tools and spreadsheets, or you can export datasets from BigQuery directly into Vertex AI Workbench and run your models from there. Use Vertex Data Labeling to generate highly accurate labels for your data collection. Vertex AI Agent Builder enables developers to create and deploy enterprise-grade generative AI applications. It offers both no-code and code-first approaches, allowing users to build AI agents using natural language instructions or by leveraging frameworks like LangChain and LlamaIndex.
Learn more
IBM watsonx Assistant
IBM watsonx Assistant
(1 Rating)
IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.
Learn more
Kore.ai
Kore.ai
(1 Rating)
Kore.ai empowers global brands to maximize the value of AI by providing end-to-end solutions for AI-driven work automation, process optimization, and service enhancement. Its AI agent platform, combined with no-code development tools, enables enterprises to create and deploy intelligent automation at scale. With a flexible, model-agnostic approach that supports various data, cloud, and application environments, Kore.ai offers businesses the freedom to tailor AI solutions to their needs. Trusted by over 500 partners and 400 Fortune 2000 companies, the company plays a key role in shaping AI strategies worldwide. Headquartered in Orlando, Kore.ai operates a global network of offices, including locations in India, the UK, the Middle East, Japan, South Korea, and Europe, and has been recognized as a leader in AI innovation with a strong patent portfolio.
Learn more
Forethought
Forethought
Forethought delivers the world’s most advanced AI Agents built to think, act, and get smarter with every interaction. No matter the question, “Where’s my refund?”, “How do I update my plan?” or “Why isn’t this working?” - there’s a purpose-built AI Agent ready to help. From chat to voice to SMS, every conversation gets a smart, personalized response powered by your policies, tone, and data. This isn’t just plug-and-play automation. It’s AI with a strategic plan. Forethought helps businesses roll out a multi-agent system across the entire customer experience. With Forethought, your teams can stop piecing together tools and start running a smarter, faster operation. One that delights customers every step of the way.
Learn more

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/agentforce/

Videos and Screen Captures

Salesforce Agentforce Screenshot 1
Salesforce Agentforce Screenshot 1
You Might Also Like
Enterprise-Grade Monitoring - Zero Compromises Icon
Enterprise-Grade Monitoring - Zero Compromises

PRTG delivers deep visibility and proactive alerts for complex IT. Monitor, analyze, and optimize - all in one platform.

Managing a large, distributed IT environment demands more than basic monitoring. PRTG provides a unified view of your entire infrastructure - across sites, clouds, and hybrid setups. Advanced analytics, customizable dashboards, and granular access controls empower your team to detect issues early and respond fast. Automate reporting, ensure compliance, and scale effortlessly as your network grows. With PRTG, you get reliability, flexibility, and the insights you need to keep your business running at peak performance.
Start Your Free PRTG Trial

Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

Salesforce Agentforce Frequently Asked Questions

Q: What kinds of users and organization types does Salesforce Agentforce work with?
Q: What languages does Salesforce Agentforce support in their product?
Q: What kind of support options does Salesforce Agentforce offer?
Q: What other applications or services does Salesforce Agentforce integrate with?
Q: What type of training does Salesforce Agentforce provide?

Salesforce Agentforce Product Features

Customer Success

Health Score
Usage Tracking / Analytics
Account Alerts
Win / Loss Analysis
Customer Lifecycle Management
Onboarding
Account Management
Customer Engagement
Revenue Management
Communication Management

Salesforce Agentforce Additional Categories

Salesforce Agentforce Verified User Reviews

Write a Review
  • An Agentforce User
    Sales Director
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Agentforce is awesome"

    Posted 2025-04-22

    Pros: I recently started using Agentforce, and I can honestly say it’s been a game-changer for my sales process. As someone relatively new to Salesforce tools, I wasn’t sure what to expect—but Agentforce made everything incredibly intuitive right from the start. The platform is lightning-fast, and the AI-powered tools help me prioritize leads, craft responses, and track opportunities way more efficiently than before.

    Cons: Haven't come across any issues yet. So far it's been an A+ experience.

    Overall: What I love most is how seamlessly it integrates with the rest of Salesforce. I can manage my entire sales pipeline in one place, get real-time insights, and even get smart recommendations on how to move deals forward. It feels like having a virtual sales assistant working alongside me 24/7.

    Since adopting Agentforce, I’ve seen a real boost in productivity and confidence. The automation features take a lot of the guesswork out of my day, and I feel way more prepared going into calls and meetings. Whether you’re a solo rep or part of a larger team, I can’t recommend it enough—it’s like having a secret weapon in your sales toolkit.

    Read More...
  • Previous
  • You're on page 1
  • Next