Audience
Digital customer engagement platform for Microsoft Teams
About CoreInteract by Altigen
Engage your customers throughout their entire journey – via voice and digital channels (chat, email, SMS, email, and social media). Integrate business communications with business systems, providing valuable information to your employees at every customer touchpoint. CoreInteract's simple drag and drop design enables you to quickly manage workgroups and routing rules to meet your unique business requirements. Configure the order and priority of which workgroup will receive inbound customer requests. CoreInteract allows you to manage your interactions natively in Teams without the need of a separate desktop application or software to install. Workgroup calls are clearly marked for your team members to easily differentiate between a customer call vs an internal call. CoreInteract can retrieve a Dynamics 365 customer record with each answered call, giving you more control and customer insight than ever before, including the ability to call a customer directly within Dynamics 365.
Other Popular Alternatives & Related Software
Twilio Flex
Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels.
Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications.
Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.
Learn more
LiveAgent
LiveAgent is a comprehensive help desk and live chat software that streamlines all your customer interactions into an integrated, hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of an universal inbox, real-time live chat and an autonomous AI chatbot, built-in call center, and robust customer self-service portal. A multitude of features, including advanced automation rules, tags, and 200+ integrations, creates powerful customer service software for businesses of all sizes. LiveAgent also boasts the fastest chat widget on the market. LiveAgent has served over 150 million end users worldwide, including companies like BMW, Yamaha, Huawei, and Oxford University. Join hundreds of satisfied LiveAgent clients in providing world-class customer service. Start your 30-day free trial, no credit card required.
Learn more
OnSIP
OnSIP delivers powerfully simple business communications services to more than 100,000 customer accounts. We’re proud to provide the benefits of an on-demand phone system without the high cost, burden, and inflexibility of traditional phone systems. With unprecedented pricing flexibility and no contracts, you can customize your communications by adding users and features and enjoy enterprise-level communications without commitment. Set up is easy and backed by free onboarding and award-winning, U.S-based support. Unlimited plans include a variety of features – voicemail to email, ring groups, call parking, music on hold, video conferencing, call recording, dial-by-name directories and free SIP phones for 5+ users. OnSIP’s platform is built on patented, geographically distributed technology to provide 100% redundancy and massive scalability. Enjoy the confidence that your phone system is always up and always on to keep your teams connected. Sign up for a free trial today!
Learn more
net2phone
net2phone provides innovative and affordable cloud based telephony software and services to both small and mid-sized businesses and large or multinational enterprises.
Our Unified Communications and Contact Center solutions provide advanced features that can be customized to suit your unique business needs while ensuring simplicity through implementation and use.
net2phone’s compelling UCaaS offer combines voice, video, chat, and messaging under one platform, includes advanced features and integrations, and unlimited calling to over forty popular destination countries.
uContact, net2phone’s omnichannel CCaaS solution, streamlines all voice and digital interactions, enabling contact centers to meet customers in the digital channel of their choice and integrating all touchpoints into a Unified Inbox.
Other flagship solutions include SIP Trunking services, native integration with Microsoft Teams, and international connectivity capabilities.
Learn more
Pricing
Starting Price:
$15/mo/user
Pricing Details:
Pricing is based upon number of users for each channel of communication and additional modules required. Contact us for more information and details.
Company Information
Altigen Communications, Inc.
Founded: 1994
United States
www.altigen.com/coreinteract/
Videos and Screen Captures
You Might Also Like
Full Control for Complex IT - Try PRTG Now
As an IT monitoring expert, you need more than basic alerts - you need actionable data and full transparency. PRTG gives your team a single pane of glass for all systems, devices, and applications, with customizable dashboards and granular user management. Detect issues before they escalate, automate reporting, and ensure compliance with SLAs. PRTG’s scalable engine and advanced analytics help you optimize resources, reduce manual effort, and keep your organization running smoothly. Take control of your IT landscape and make smarter decisions with real-time, enterprise-grade monitoring.
Product Details
Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online
CoreInteract by Altigen Frequently Asked Questions
CoreInteract by Altigen Product Features
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Employee Directory
Web Conferencing
Call Center
Blended Call Center
Call Recording
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics
Call Logging
Call Scripting
Campaign Management
Database
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Customer Engagement
Analytics
Communication Management
Live Chat
Churn Management
Community Management
Content Syndication
Feedback Collection
Gamification
Video Content
Customer Experience
Analytics
Dashboard
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Trend Analysis
Action Management
Customer Segmentation
Feedback Management
Knowledge Management
Survey Management