Audience
Business of all sizes, that take bookings or sell tickets
About Booked it
Booked it provide booking, loyalty and marketing software to a wide range of leisure and hospitality businesses across the world. We also provide a range of smart guest management hardware and payment systems.
Booking solutions - integration with social media and google allows customers to book tickets wherever they find you. An enquiry dashboard helps you turn more inbounds into sales. Powerful widgets for your website and apps provide a smooth booking experience for your customers.
Tickets - access our publisher network for listings across multiple websites. Offer group bookings, add-ons, table bookings and payment options.
Marketing/CRM - use our marketing suite and inbuilt CRM to reach out to prospects and customers across all channels. Includes automated messaging for birthdays/abandoned carts etc.
Loyalty - our hardware-free loyalty solution is proven to improve customer retention and spend.
Pricing
Integrations
Company Information
Product Details
Booked it Frequently Asked Questions
Booked it Product Features
Event Booking
Booked it Additional Categories
Booked it Verified User Reviews
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"Booked it review" Posted 2024-10-31
Pros: I honestly cannot recommend any positives about this system as it is built upon sand. They have constant bugs and the code is old.
Cons: They don't test their development work which lost me sales for over a month. They take days to reply to emails. They are very shady adding fees that you are un aware of. They promise development work then it never happens and they blank your emails when you request an update on the development work.
Overall: From randomly increasing fees (sometimes reaching nearly 15%!), hiding your money with no way of seeing the balance, delay tactics when emailing referring to issues, delaying paying your own money even when dates have been set, avoiding critical questions, asking questions you have already answered to delay a reply, removing money from your account without knowing, thousands of pounds have disappeared with no answer (will update if resolved), poor standard of work, and the list continues. A very disappointing experience, which has been raised to other external agencies.
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We are also aware of other agencies that also use Booked it who are having similar issue with them withholding money and increasing commission fees to sometimes 15%
They also try to get your review deleted which is why you don't see many negative reviews online - They threaten legal action or lie saying your review was not genuine or they say you have reviewed the wrong company in their attempt to remove any negative reviews removed.
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