Brevity NDIS Software

Pros: The system is pretty good, when it works. Since the introduction of PACE it's going been going downhill fast. OCR, batch import of invoices, PRODA API.
Customisable reports - but no training on how to utilise so lots of trial and error.

Cons: Training minimal.
Support slow and terrible. I don't think they actually read the email you send them properly. Several exchanges required to get them to address the actual issue.
When they make changes to the system they don't actually tell you everything they've changed and then try to tell you you're wrong when you're trying to trying to execute business as usual.

Overall: Started out well. Increasingly unhappy and looking to change. Support has always been fairly poor and had only gotten worse as they are trying to iron out the bugs with PACE integration.

Pros: Casenoting okay - would have liked Rich text but recording in general good. Easy to check times and add information.

Cons: Support and set up is a nightmare and joke. Repeated requests for support has left us floundering and constantly asking for assistance that gets us nowhere! a 30 mins zoom meeting to sort issues is not adequate or the chat function logs you out and wont let you log in again to speak to anyone.

Overall: Don't waste your money. This has become a huge nightmare especially dealing with the invoicing side of things. So much wasted loss of income and time spent on a system still not resolved.

Pros: The program has potential for the community services industry if they became user friendly and provided better training, they have the bones of a good program.

Cons: Their lack of customer support, once they take your money and stick to their tight training deadlines, its off you go. They are very difficult to contact email only, so if you need help on the spot you have no hope. The level of training is very poor and leave you floundering around in a system that has huge potential if you knew how to use it effectively. The training lacks accommodation of the learning process. The system set up is poorly done, limited attention to detail they don't appear to record how they set up your system to refer to when they need to.

Overall: We had high hopes to use this program to enable a more efficient workplace. Unfortunately, it has left us frustrated, disillusioned and disappointed.

Pros: Allows access through any web browser.
Has a good virtual interface to see your data.
Has many options to be designed when initial setup is organised.

Cons: Support services are average.
Issues on a daily basis with something or the other.
Initial prices are cheap however any additional are priced dearly.

Overall: It has been a different web based software then what is available in the market.
However has a long way to go to be functional to cause unwanted issues on a daily basis.