Audience

Marketing, Customer Service, Sales

About Chatfuel

Chatfuel is the leading messaging automation solution for Facebook and Instagram. Generate more leads, personalize marketing, and automate customer service, all with Chatfuel. Get started for free today.

Pricing

Starting Price:
$15.00/month
Free Trial:
Free Trial available.

Integrations

API:
Yes, Chatfuel offers API access

Ratings/Reviews - 2 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.5 / 5

Company Information

Chatfuel
Founded: 2015
United States
chatfuel.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

Chatfuel Frequently Asked Questions

Q: What kinds of users and organization types does Chatfuel work with?
Q: What languages does Chatfuel support in their product?
Q: What kind of support options does Chatfuel offer?
Q: What other applications or services does Chatfuel integrate with?
Q: Does Chatfuel have an API?
Q: What type of training does Chatfuel provide?
Q: Does Chatfuel offer a free trial?
Q: How much does Chatfuel cost?
Q: What pricing for support is available for Chatfuel?
Q: What pricing for training is available for Chatfuel?

Chatfuel Product Features

Chatbot

Context and Coherence
Machine Learning
Natural Language Processing
Payment Integration
Reporting / Analytics
Sentiment Analysis
Call to Action
Human Takeover
Inline Media / Videos
Prediction
Ready-made Templates
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
On-Screen Chats
Pre-configured Bot
Omni-Channel
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing

Chatbot
Appointment Scheduling
Audience Segmentation
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Engagement

Feedback Collection
Live Chat
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Gamification
Video Content

Customer Service

Live Chat
Social Media Integration
Surveys & Feedback
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Performance Metrics
Queue Management
Self Service Portal
Virtual Assistant
Workflow Management

Lead Generation

Contact Import/Export
Lead Capture
Lead Nurturing
Lead Scoring
Lead Segmentation
Contact Discovery
Lead Database Integration
Pipeline Management
Prospecting Tools
Visitor Identification

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Proactive Chat
Third Party Integration
Offline Form
Screen Sharing
Transfers / Routing
Website Visitor Tracking

Marketing Automation

A/B Testing
Analytics / ROI Tracking
Customizable CTAs
Drip Campaigns
Dynamic Content
Lead Scoring
Segmentation
Social Marketing
Artificial Intelligence
Content / Blogging Platform
Landing Pages / Web Forms
Sales Intelligence
Search Marketing
Website Visitor Tracking

Chatfuel Verified User Reviews

Write a Review
  • Lynn J.
    Marketing Specialist
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 5,000 - 9,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Excellent Platform for Informal Conversations"

    Posted 2021-02-05

    Pros: Chatfuel has a design which accommodates all persons from different spheres of life. Furthermore, Chatfuel drive togetherness, and acts as a relaxation solution.

    Cons: Chatfuel aims at uplifting spirits, making it a way for improving on morale. Again, Chatfuel takes challenges head on, the vendor issuing a solution for them.

    Overall: Chatfuel has taken discussions and communications higher, making it more precise and confidential. Chatfuel is also immediate and secure.

    Read More...
  • A Chatfuel User
    Manager
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 20,000 or More
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Facebook Messenger Bots Made Simple"

    Posted 2021-01-11

    Pros: Very easy to set up new Messenger chat bots. Intuitive framework including easy to follow flow charts. Loaded with features and highly customizable. Pricing provides good value. Excellent customer service.

    Cons: User interface can feel a bit cluttered but it’s not a problem once you get the hang of it.

    Overall: Overall, Chatfuel is a powerful and easy to use tool for setting up Facebook Messenger chat bots. The application displays a straightforward flow chart indicating all possible answers. Good pricing and customer support. Recommended for organizations of all sizes.

    Read More...
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