Audience

MSPs

About ConnectWise RMM

Don’t settle when it comes to managing your clients’ IT infrastructure. Exceed their expectations with ConnectWise RMM, our MSP RMM software that provides proactive tools and NOC services—regardless of device environment. With the number of new vulnerabilities rising each year, smart patching procedures have never been more important. We automatically test and deploy patches when they are viable and restrict patches that are harmful. Get better protection for clients while you spend less time managing endpoints and more time growing your business. It’s tough to locate, afford, and retain quality talent. In fact, 81% of IT leaders say it’s hard to find the recruits they need. Add ConnectWise RMM, NOC services and get the expertise and problem resolution you need to become the advisor your clients demand—without adding headcount.

Pricing

Free Trial:
Free Trial available.

Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Company Information

ConnectWise
Founded: 1982
United States

Videos and Screen Captures

Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Support
24/7 Live Support
Online

ConnectWise RMM Frequently Asked Questions

Q: What kinds of users and organization types does ConnectWise RMM work with?
Q: What languages does ConnectWise RMM support in their product?
Q: What kind of support options does ConnectWise RMM offer?
Q: What other applications or services does ConnectWise RMM integrate with?
Q: Does ConnectWise RMM have a mobile app?
Q: What type of training does ConnectWise RMM provide?
Q: Does ConnectWise RMM offer a free trial?
Q: What pricing for support is available for ConnectWise RMM?
Q: What pricing for training is available for ConnectWise RMM?

ConnectWise RMM Product Features

IT Asset Management

Asset Tracking
IT Service Management
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
IT Budgeting

IT Service

IT Asset Management
Incident Management
Knowledge Management
Self Service Portal
Service Reporting
Contract Management
Release Management
Service Catalog
Ticket Management

MSP

Backup Management
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Remote Access
Remote Systems Monitoring
Billing & Invoicing
CRM
Privileged Access Management (PAM)
Project Management
Scheduling

Network Monitoring

Bandwidth Monitoring
Server Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Uptime Monitoring
Web Traffic Reporting

Network Troubleshooting

Network Analysis
Connectivity Management
Data Visualization
Configuration Management
Bandwidth Troubleshooting
Historical Audit
Network Monitoring
Mobile Network Troubleshooting
Alerts / Escalation
Change Management

Patch Management

Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritization
Patch Testing
Remote Access/Control
Vulnerability Scanning

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

System Monitoring

Alerts / Notifications
Antivirus Management
Data Backup / Recovery
Device Monitoring
Inventory Management
Patch Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Risk Analysis
Server Monitoring
Service Configuration Management

ConnectWise RMM Verified User Reviews

Write a Review
  • Justin J.
    IT Administrator
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Excellent solution"

    Posted 2021-01-10

    Pros: Helps us manage and monitor our sophisticated network set up. Staying on top of network and device happenings before ConnectWise Command was a tough task.

    Cons: None so far. ConnectWise Command does everything we've needed it to so far.

    Overall: ConnectWise Command was really gamechanging for our IT department. It tightened up our entire operation and now we have great vision into our entire client network and servers.

    Read More...
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