Audience

Engageware provides industry-leading technology and expert know-how to help banks, credit unions, financial services institutions, and speciality retailers better engage their customers.

About Engageware

Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency.

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Pricing

Pricing Details:
Visit our website to learn more about Engageware's Intelligent Appointment Scheduling and Knowledge Management solutions.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 2 User Reviews

Overall 4.5 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 4.5 / 5
More Reviews Write a Review

Company Information

Engageware
Founded: 1999
United States
engageware.com

Videos and Screen Captures

Play Video Omnichannel Appointment Scheduling Intelligent Knowledge Management
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Product Details

Platforms Supported
Cloud
Training
Documentation
Webinars
Support
Phone Support
Online

Engageware Frequently Asked Questions

Q: What kinds of users and organization types does Engageware work with?
Q: What languages does Engageware support in their product?
Q: What kind of support options does Engageware offer?
Q: What other applications or services does Engageware integrate with?
Q: What type of training does Engageware provide?
Q: Does Engageware offer a free trial?

Engageware Product Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Multi-Location
Online Booking
Client Database
Group Scheduling
Mobile Access
Online Payments
Recurring Appointments
Room Booking Management

Knowledge Management

Collaboration
Content Management
Decision Tree
Full Text Search
Knowledge Base Management
Self Service Portal
Artificial Intelligence (AI)
Cataloging / Categorization
Discussion Boards

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Contactless
Dashboard
For Banks
For Retail
SMS Marketing
Virtual Queue
Customer Surveys
For Government
For Healthcare
For Restaurants
Supports Multiple Counters

Engageware Verified User Reviews

Write a Review
  • A TimeTrade User
    Asst. Operations Manger
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Intelligent Appointment scheduling solution"

    Posted 2020-08-25

    Pros: TimeTrade is an intelligent appointment scheduling solution. It helps in increasing the conversion through acquiring new customer and retaining the lapsed one. The schedule management ensures the optimal use of time and best positive possible service to every customer.

    Cons: It is a great solution to cumbersome schedule, appointment management. Nothing to dislike.

    Overall: TimeTrade is an intelligent software which manages the scheduling and calendars very effectively. It helps to stay on top of the schedules and serve the best ontime service to every customer. The commencement of ontime appointments and services increases the brand value and loyalty in the customer. It is artificial intelligence based software which helps us increasing our efficiency by multifold.

    Read More...
  • A TimeTrade User
    SMM Manager
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Appointment Scheduling tool"

    Posted 2020-08-23

    Pros: TimeTrade helps in scheduling meetings or appointments online. Very much reliable and Secure software. Easily connects with customer anytime anywhere. Robust security features. Highly customisable features. Easily synchronises with our personal calendar.

    Cons: Highly recommended software. Saves lots of time and energy. No cons.

    Overall: Scalable solution. In a second it can book thousands of appointments. Easy to setup. Schedule video conferencing as well. Customer support are very responsive. 24/7 services available. It provides seamlessly connects with our customers which helps our sales team a lot.

    Read More...
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