Audience

Enterprises

About HaloITSM

Empower your IT team with a single all-inclusive cloud platform, designed for ITIL-aligned service delivery. Transform legacy ways of working into modern intuitive workflows, empowering teams to deliver excellent service to customers and employees repeatedly. Standardize your processes and gain valuable analytics to align IT to the business needs in a single all-inclusive, unlimited ITSM software solution. Centralize your workflows, create a single space for your ITSM software. HaloITSM blends ITIL best-practices with a fresh, flexible approach so you can improve your service management whilst maintaining an outstanding user experience. Customers worldwide across numerous sectors rely on HaloITSM to drive their IT Service requirements. See how they have transformed their daily processes with our case studies.

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Pricing

Starting Price:
$49 per user per month
Free Trial:
Free Trial available.

Integrations

API:
Yes, HaloITSM offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Halo Service Solutions
Founded: 1994
United Kingdom
haloitsm.com

Videos and Screen Captures

Play Video HaloITSM Screenshot 1 HaloITSM Screenshot 2 HaloITSM Screenshot 3 HaloITSM Screenshot 4
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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
Chromebook
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

HaloITSM Frequently Asked Questions

Q: What kinds of users and organization types does HaloITSM work with?
Q: What languages does HaloITSM support in their product?
Q: What kind of support options does HaloITSM offer?
Q: What other applications or services does HaloITSM integrate with?
Q: Does HaloITSM have an API?
Q: Does HaloITSM have a mobile app?
Q: What type of training does HaloITSM provide?
Q: Does HaloITSM offer a free trial?
Q: How much does HaloITSM cost?
Q: What pricing for support is available for HaloITSM?

HaloITSM Product Features

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

HaloITSM Additional Categories

HaloITSM Verified User Reviews

Write a Review
  • Simon P.
    IT & Comms Manager
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Awesome product"

    Posted 2021-04-27

    Pros: Halo ITSM is highly configurable and gives us complete visibility of the departments workload. We love using Workflows and To-Do lists to ensure certain types of tickets are dealt with in a standard way. We also love the instance feedback we receive from users when we close their tickets. We find the HALO ITSM support team and account management team very polite and efficient to deal with.

    Cons: Halo ITSM, is useable on a mobile device but the experience could be improved.

    Overall: We are pleased to have adopted Halo ITSM. It has improved the management of our departments workload and communication with our end-users.

    Read More...
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