OneAI

Dialogflow from Google Cloud is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using Dialogflow, you can provide new and engaging ways for users to interact with your product. Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech. Dialogflow CX and ES provide virtual agent services for chatbots and contact centers. If you have a contact center that employs human agents, you can use Agent Assist to help your human agents. Agent Assist provides real-time suggestions for human agents while they are in conversations with end-user customers.

Vogent is an all-in-one platform for building humanlike, intelligent, and effective voice agents. It offers a highly authentic, low-latency live voice AI capable of making phone calls up to one hour long and executing follow-up tasks. Vogent automates calls in industries such as healthcare, construction, logistics, and travel. The platform provides a custom end-to-end pipeline for transcription, reasoning, and speech, resulting in extremely low latency and humanlike conversations. Vogent's in-house language models have been trained on millions of phone conversations across hundreds of different task types, performing as well as human agents when prompted or fine-tuned with minimal examples. Developers can dispatch thousands of calls with a few lines of code and automate downstream workflows based on outcomes. The platform supports REST and GraphQL APIs, and offers a no-code dashboard for creating agents, uploading knowledge bases, tracking dials, and exporting transcripts.