Sawyer

Pros: Sawyer's customer service has been amazing. They follow up on requests quickly, and with personalized attention.

Cons: However, I've had problems with being able to customize Sawyer for my business. For example, I'd like to change the headings of Drop Ins, Semester, Appointments so they are more clear to my customers, but haven't been able to do this. I also requested a new activity category (subject of activity like academic, art, music, etc.) My business teaches life skills, but that isn't on the list. I was told this couldn't be changed. I also couldn't change the color scheme of the Sawyer listings to fit my brand (for example, the color of the registration buttons).

I'm thinking of finding a different platform to use for my class listings, scheduling, and payment.

Overall: I'll admit that my experience in the kids activities game is limited, so maybe I have unreasonable expectations. Or maybe I just haven't figured out how to use all of Sawyer's features.

Pros: Super easy to use! Amazing customer service!I love the credit card fee option that comes with Sawyer. Low fees and no extra charges! All right

Cons: Not really any kind I can think of. I would say maybe just more options and labeling tabs.

Overall: Overall I have had an amazing experience with Sawyer! From the first meeting with the salesperson to the setup to use the product for over a year it's been a great experience!

Pros: It has really streamlined our class registration! They make it so easy to post new classes to our schedule and keep up with registration, attendance, and customer info. It really has made a positive change in the way we run our business!

Cons: I really don't have any complaints. So far, Sawyer ha exceeded our expectations!

Overall: Sawyer has made it so easy to keep up with customer information, registration, and helped us keep tabs on our financial goals. We are very pleased and can't imagine running our studio without it!

Pros: I have saved so many HOURS on the computer since using Sawyer. I love that Sawyer collects all the client information and stores it (Ex. online camp forms—-emergency contact, allergies, etc.), sends confirmation emails to the clients and administrators as well.

The program is very easy to navigate and create events/camps. Transferring students to a different event date or issuing refunds is effortless. Everything is in one place and organized…no need for hard copies/paper documents anymore!

The registration system is easy for clients to use as well. After events, Sawyer will automatically send “rate your experience” type emails and also reminder emails about upcoming events. Not too many though that it’s annoying.

Cons: I would like to see more flexibility with running reports (Ex. Running a financial report for one specific event(s).)

Overall: Sawyer has been an amazing business tool! Highly recommend to any small business looking for a budget-friendly event registration system. I can access Sawyer on my laptop and phone if I’m on the go. The best feature on Sawyer is being able to mass email and/or text clients signed up for an event or camp. This is great for camp reminders/changes to an event/weather cancellation. With the click of a button, I can type my message and hit send. No more copy and pasting email addresses or having to text/call people from my phone.

Pros: Intuitive to use with easy programming. Option to personalize with various photos and text. Easy to use for both vendor and patron.

Cons: The monthly fee is too high for me to justify using, now that my enrichment center is set up with a tuition management company. It would also be nice to have ACH as an option. Passing on credit card fees to the purchaser would be appreciated.

Overall: I stumbled upon Sawyer late on night, stressed and frustrated, trying to get registration online, for my new summer day camps for kids. After fussing with the options provided by my website builder program, Sawyer was balm to my weary mind and soul. I started a free trial and had the entire menu of options created and ready to publish in 90 minutes. All that remained was a phone call with a very friendly Sawyer representative and a few signatures. My Sawyer page was linked to my website that next day and the stress abated. Thank you for creating a system for child-focused businesses like mine!

Pros: I am able to run reports really quickly, get a list of kids for a specific activities, ask specific questions in their form fields system, lots of great tools for my afterschool program. My rep is always there when I need him. Hey Dyland!

Cons: Discounts aren't automatic when it multiple service class, that takes a long time to refund families individually.

Overall: Overall, I've been with Sawyer since 2018, the help I get to run my program is amazing, I use it daily!

Pros: -usability
-multiple levels of usage (manager, teacher, scheduler)
-color coded (clear and pretty!)
-easy for families to sign up

Cons: Sawyer is best for semester pricing. It is clunky to set it up have families pay for classes on a monthly schedule when each month has a varying amount of classes due to holidays, vacations, etc.

Overall: Sawyer made life so much easier for me. It was the best change I've made to the back end functioning of my business.

Pros: The design of the software is beautiful, intuitive, and easy to use. Links are automatically generated for the classes, lessons, and workshops we create so it's easy to share with families for quick enrollment! And clients include family profiles so the learner's names, ages, and other notes are all included.

The various options for scheduling, specifically the "Semesters" format, are a game-changer for offering classes and workshops.

The setup for in-person vs. online is brilliant and easy to use and you can customize the policies for cancellations, covid, etc.

Cons: It's currently not an available feature to book recurring individual lessons through the system, but a good workaround is creating individual semesters for 1:1 sessions.

Overall: I would send anyone and everyone to Sawyer Tools! I've already referred my friend's art teaching business and she's been using them for a year now. Families report the software being easy to use and my team appreciates all of the options the back-end offers for us to run our business seamlessly.

If you're running a business where families and kids are your customer community, Sawyer Tools will save you time, energy and stress so you can focus on the fun stuff!

Pros: I’ve gained hours back using this product! The team behind it are always available to help, the backend UI is a cinch, the front end interface is easy for our clients. It tracks everything, adds emails to Mailchimp for me automatically, and does a hundred other things I haven’t even gotten to yet. Bookings made simple!

Cons: Not much at all! There were a few small hiccups along the way that were easily hammered out with tech support.

Overall: Overall excellent experience using this. They were even kind enough to put our billing on hold during Covid.

Pros: I love how easy it is to use and how much time it has saved me. I used to collect registrations, put them on a spreadsheet, send a separate invoice, and then record payments manually. It took hours that I could have been using to grow my business. Sawyer has streamlined everything!

Cons: I wish there were a way to edit customer profiles, like when they notify me that their email or phone number has changed. I also wish there were a way to send a mass email to every contact, and to see which contacts on the list are new so I can add them to my mailing list without having to sort through hundreds of email addresses.

Overall: Sawyer is indispensable to my business at this point. I don't know how I got along without it in the past!