ServoDesk

Pros: Intuitive and user-friendly interface — easy adoption with minimal training

Highly customizable workflows, forms, and automation rules

Responsive and knowledgeable customer support

Comprehensive reporting and SLA tracking features

Smooth integration with email, Active Directory, and external systems

Reliable performance and stable cloud-based infrastructure

Excellent value for mid-sized teams needing flexibility and scalability

Cons: Mobile accessibility and field-service capabilities could be improved

Overall: ServoDesk delivers a great balance between ease of use, flexibility, and reliability. It’s particularly well-suited for organizations that need a modern, efficient, and customizable service desk without the complexity or cost of large enterprise solutions. The support team is excellent, and the system’s automation features significantly reduce manual workload. Overall, ServoDesk is a solid, dependable platform that improves service delivery and team productivity.

Pros: Easy to use and Customise. Great interaction with company, very helpful.
We have received very positive feedback from the team using it on a daily basis.
Does everything you’d possibly want from a help desk system at a very competitive price.

Cons: Can’t think of any.
Well maybe that we didn’t install it sooner!!

Overall: If your looking for a customisable, easy to use help desk with fantastic reporting tool at a great price this is the one for you.

Pros: Has helped me manage tickets much more effectively. The software is easy to use and support always at hand.

Cons: Deployment was a slight issue, but resolved with the support staff.

Overall: Excellent service and a good solution to ticket management. Some good features within the software which can be adapted to our needs.