Audience
Businesses with storefronts and physical locations like in hospitality, retail, service, and healthcare
About Swell
Turn customers into a marketing machine. Earn more five-star reviews, get found in local search, get more customers, and chat/engage customers. Turn texts and emails into trustworthy reviews. Learn how customers feel and improve customer service. Turn new reviews into higher search rankings and more customers walking in your door. Turn customers into raving fans. Chat with them and solicit reviews and feedback in one view. Swell is the #1 growth platform for local businesses.
Other Popular Alternatives & Related Software
ReviewInc
ReviewInc provides Online Reputation Management and Customer Experience Software. ReviewInc's Reputation Management Software helps your business get more reviews, manage your existing ones, and automate review campaigns. Our customer experience tools are a flexible and automated communication system that tracks every step in the customer-facing processes. With a few easy steps, businesses can create a flexible customer experience to make their business shine.
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Broadly
Build a strong, lasting online presence and a reputation that helps you stand out in your area and win more business.
Broadly helps thousands of local businesses attract and consolidate leads from multiple lead sources including Google, Facebook, Instagram, web chat, and website contact forms. Plus, connect with and serve customers and automatically request reviews - all from one easy-to-use app that you can access from any device, anywhere.
Consistently provide a 5-star customer experience with a custom-built responsive website, automated web chat that captures up to 2x more leads, streamlined text and email communication, templated messages, mobile invoicing, flexible customer financing options and so much more.
Our app connects with the tools you already use and comes with dedicated, ongoing customer support. Broadly makes it easy for customers to find you, work with you, and rave about you.
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Rannko
Rannko offers a simple and effective Review & Reputation software that builds on customer experience by taking control of your customer reviews, online presence with listings & overall reputation, everywhere it matters most.
Our Mission
By understanding the complexities of how reviews & accurate online information directly impact businesses, we're able to help build business better through a simple yet advanced set of review and reputation features. Reach new customers whilst helping you build the reputation you so rightly deserve.
Why do businesses need more reviews?
Businesses that have more reviews generally rank higher in search, businesses that have a high average of 4.5 stars and above rank even higher. Google and other sites alike also track your online reputation through your customer engagements, for example; your response rate or whether or not you answered a question on google my business. Rannko aides in helping you supercharge your reputation!
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Get More Reviews
Do you have customers, clients, guests or patients? Then Get More Reviews will work for your business. Collect new reviews & display your existing reviews straight from your website. Automatically share your best 5-star reviews as posts on your Facebook page. Get alerted when new reviews come in so you can take action and respond if needed. See how your business is performing and where you need to focus your efforts.
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Pricing
Pricing Details:
No Start Up Fees.
Free Trial:
Free Trial available.
Integrations
Company Information
Swell CX
Founded: 2016
United States
www.swellcx.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
Swell Frequently Asked Questions
Swell Product Features
Customer Experience
Action Management
Analytics
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Trend Analysis
Customer Segmentation
Knowledge Management
Text Analysis
Customer Satisfaction
360 Degree Feedback
Analytics
Feedback Collection
Survey Management
Call Reporting
Complaint Monitoring
Reputation Management
Campaign Management
Gamification
Review Generation
Review Monitoring
Social Media Metrics
Social Media Monitoring
Response Management
Sentiment Analysis
White Label
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label
Swell Additional Categories
Swell Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Great tool for communication and gathering reviews!" Posted 2020-08-06
Pros: I love the dashboard and mobile app. The product is super easy to use, and very effective. It was easy to setup and integration with out CRM, and the support team has been great to work with.
Cons: Nothing to not like about Swell. Every business should use a tool like Swell.
Overall: Swell has been amazing for our business. We've streamlined our process of collecting reviews and feedback, and and improved the way that we communicate with our customers and website visitors.
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